Fantastic duplex apartment with two private terraces in the heart of Seville.
It’s located in the street Don Pelayo, a few meters from the Cathedral, the Alcazar and the Archivo de Indias, a great place in the heart of the city.
To access to the apartment yiou have to going up a small flight of stairs. It is a duplex in which in the first floor is the first bedroom, a bathroom, a lovely living room and the kitchen with a mini-fridge, dishwasher and kitchen utensils . The second floor has the second bedroom, a bathroom and two private terraces, one with 25 m2, with living and dining area, and the other, about 10 m2, is settle with two hammocks, perfect for sunbathing.
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Don Pelayo Duplex
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Odeur très désagréable de moisissure / d´égoût. Il semble y avoir des gros problèmes avec les canalisations des toilettes et des douches. L´air est irrespirable sans laisser les fenêtres ouvertes.
Response from the Quality Department
Dear Claire,
Thank you for sharing your feedback. We are pleased to hear that you found the apartment well-located, as we always strive to provide a convenient and comfortable environment for our guests.
Regarding the odor, we sincerely regret any inconvenience you may have experienced during your stay. We fully understand how important it is to have a pleasant and fresh atmosphere in the apartment. However, it is important to note that in a city as ancient as Seville, the age and structure of the buildings, as well as the climate or rainy seasons, such as in this case, can sometimes contribute to the occasional presence of odors.
That being said, we take your comments very seriously and will thoroughly review the situation to ensure that the plumbing and ventilation systems are functioning correctly. Our goal is to guarantee a pleasant and comfortable stay for all our guests, and we will take the necessary steps to address this issue and improve the overall experience.
We appreciate your constructive feedback and will make every effort to resolve any issues and prevent future inconveniences. We hope to have the opportunity to welcome you again in the future for an even more enjoyable stay.
Quality Department
Tenía muchas escaleras.
Response from the Quality Department
Estimado Alfonso:
Gracias por compartir su reseña acerca de su reciente estancia con nosotros. Nos complace saber que la ubicación del apartamento fue de su agrado y que pudo disfrutar de la cercanía a los puntos más destacados de la ciudad.
Respecto a las escaleras, comprendemos que este aspecto no haya sido de su total satisfacción. Sin embargo, queremos recordarle que la ausencia de ascensor está claramente especificada en la descripción del apartamento, ya que algunos edificios en el centro de la ciudad no permiten la instalación de ascensores debido a su valor histórico. Lamentamos cualquier inconveniente que esto haya podido ocasionar y le agradecemos mucho su comprensión. Gracias por elegirnos y esperamos tener el placer de darle nuevamente la bienvenida en el futuro.
Departamento de Calidad.
Logement bien situé et dans un quartier calme.
· Satinaires pas propres- Cheveux dans la douche et insectes morts- Douches complètements bouchées. Interrupteurs sales. Cheveux et poils sous le lit. Literie pas confortable. Cuisine mal équipée. Nous n´avons pas profité de la terrasse qui est mal orientée en hiver.
Response from the Quality Department
Dear Sophie,
Thank you for your feedback. We are pleased to hear that you appreciated the location of the apartment and the quiet neighborhood. However, we regret the inconveniences you experienced during your stay. For us, cleanliness is of the utmost importance, and we sincerely apologize for the situation you encountered. We take all feedback seriously and are committed to ensuring that such circumstances do not occur again. We will also take note of your comments regarding the other aspects and consider them for future improvements.
We appreciate your understanding regarding the matters mentioned above and thank you for sharing your experience with us. Your feedback is invaluable as it helps us continue to improve. We hope to have the opportunity to welcome you again and provide you with a more satisfactory stay.
Quality Department
The location was brilliant, so close to all the main sights. The roof terrace was brilliant and we had lots of space for the 3 of us.
We were given an apartment over 2 floors which was unexpected. A lot of internal stairs with a toddler was a bit concerning and the fact the bedrooms were on different floors meant we ended up sharing a room rather than having separate rooms which wasn’t ideal.
Response from the Quality Department
Dear Nicola,
Thank you for your feedback. We are delighted to hear that you enjoyed the location, the roof terrace, and the spaciousness of the apartment.
However, we regret that the layout of the apartment did not meet your expectations. We always kindly recommend that our guests review the detailed characteristics of the apartments on both our booking platform and website, which will help avoid any confusion regarding the apartment layout. We are fully committed to providing clear and transparent information about each apartment to ensure a smooth and pleasant experience for all our guests.
We truly appreciate your understanding and will continue working to enhance the clarity of our descriptions to prevent similar situations in the future. We look forward to welcoming you again soon.
Quality Department
Response from the Quality Department
Dear Martha,
Thank you for your kind review of your recent visit. It has been a pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the future.
Response from the Quality Department
Dear Nina,
Thank you for your kind feedback. We are pleased to hear that our flexibility in accommodating your early arrival made a positive impact on your stay. It’s great to know that you enjoyed the perfect central location of our property. We hope to welcome you back in the future for another wonderful experience.
Quality Department.
Había muchas escaleras
Response from the Quality Department
Estimada Marta,
Gracias por compartir su comentario. Nos complace saber que la ubicación fue de su agrado.
Sin embargo, en cuanto a las escaleras, entendemos que este detalle puede resultar incómodo para algunos huéspedes. No obstante, nos gustaría señalar que la falta de ascensor está claramente indicada en la descripción del apartamento, y esto se debe a que muchos de los edificios en el centro de la ciudad forman parte del patrimonio histórico de la misma, lo que, en ocasiones, impide realizar modificaciones estructurales, como la instalación de ascensores. Le agradecemos su comprensión y le sugerimos revisar detenidamente las características del inmueble en futuras reservas para asegurarse de que se ajusten a sus preferencias.
Esperamos que, a pesar de este detalle, haya disfrutado de su estancia y que tengamos el placer de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Cath,
Thank you for your kind review. We´re delighted to hear that you enjoyed the spaciousness and brightness of the apartment, as well as its proximity to the Cathedral and main sights. It´s wonderful to know that the outdoor patios provided a relaxing space and that the beds added to your comfort. We look forward to welcoming you back on your next visit.
Huoneiston sijainti oli täydellinen ! Erittäin keskeinen paikka tutustua helposti kaupunkiin. Huoneisto oli siisti ja nykyaikainen. Paikka oli myös rauhallinen, ei melua iltaisin tai öisin. Hyvät sängyt. Saimme myös ohjeen auton pysäköintiin.
Huoneisto sijaitsee 2.kerroksessa ja 3. kerroksessa, eli toinen makuuhuone (ja patio ja auringonottoterassi) olivat 3. kerroksessa. Lisäksi portaat olivat kapeat. Ei sovi kovin iäkkäille tai huonojalkaisille.
Response from the Quality Department
Dear Tuula,
Thank you for your feedback. We are pleased to hear that you enjoyed your stay in our apartment and found its location perfect for exploring the city. We are glad that you appreciated the cleanliness, modern design, and tranquility of the space, as well as the comfort of the beds and the parking instructions.
Regarding the presence of stairs and the absence of an elevator, we would like to clarify that, due to building conservation regulations, the installation of elevators is not permitted in our building. We appreciate your understanding of this matter. Additionally, we would like to highlight that all information regarding the apartment´s layout, which is a duplex, as well as the location of the terrace on the third floor, is clearly specified on our website.
We appreciate your understanding in this matter and hope to welcome you back in the future.
Quality Department.
Response from the Quality Department
Estimado Eduardo:
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue excelente. Gracias por confiar en nuestros servicios.
La ubicación es muy buena, en el centro ,pero en una calle tranquila. Las comodidad de las camas ,y la limpieza. La vista desde la terraza es muy buena. Se ve parte de la catedral. Y la atención recibida por parte de la empresa es muy buena, en todo momento estaba conectada con ellos y fueron muy agradables. Me facilitaron un parking cercano para aparcar.
Lo único que veo es la incomodidad de tener que subir varios tramos de escaleras.
Response from the Quality Department
Estimada Leonor:
Gracias por tomarse el tiempo para compartir su experiencia. Nos alegra saber que valoró la excelente ubicación del apartamento, la comodidad de las camas, la limpieza, y las impresionantes vistas desde la terraza, así como la atención recibida por nuestro equipo. También nos complace que la información sobre el parking cercano haya sido de utilidad.
Respecto a la ausencia de ascensor, entendemos que puede haber sido una inconveniencia. La instalación de un ascensor en algunos edificios históricos en el centro de la ciudad no es posible debido a las regulaciones de protección del patrimonio, que buscan preservar la autenticidad y el carácter de estos edificios. Lamentamos cualquier incomodidad que esto haya podido causar durante su estancia.
Agradecemos sus amables palabras y esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Bien situado y nuevo
Tiene muchas escaleras al ser duplex
Response from the Quality Department
Estimada Almudena:
Muchas gracias por su comentario. Nos complace saber que disfrutó de la ubicación y del estado del apartamento. Tal como se menciona en la descripción, al ser un dúplex, el apartamento cuenta con escaleras, y agradecemos su comprensión al respecto. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
离景点很方便，住宿舒适，值得推荐
Response from the Quality Department
Dear Kunfeng,
Thank you for your positive review. We’re pleased to hear that you found our location convenient and enjoyed a comfortable stay. Your recommendation means a lot to us. We look forward to welcoming you back in the future.
Quality Department
C´est un beau duplex, situé à deux pas de la cathédrale, de l´Alcazar et des commerces avec un super toit terrasse d´où on voit un petit morceau de la cathédrale. Le logement est très bien équipé et très propre au 2ième et 3ième étage avec quelques marches à monter (pour faire un peu de sport). Il ne manquait rien. L´arrêt de bus Aéroport est à 5mn, ainsi que le port pour les ballades en bateau. Parfait pour 4 à 6 personnes
Response from the Quality Department
Dear Eric,
Thank you for your wonderful review. We’re pleased to hear that you enjoyed the apartment’s location, amenities, and the roof terrace with its view. It’s great to know that you found the accommodation well-equipped and clean. We appreciate your feedback about the proximity to the airport bus stop and port for boat rides, and we’re glad to hear it suited your group size. Thank you for recommending us, and we look forward to the opportunity to host you again.
Quality Department.
Estaba limpio pero cada dia nos encontramos cucarachas nuevas en el piso.
Response from the Quality Department
Estimada Janire:
Gracias por su comentario sobre su reciente estancia. Nos complace saber que encontró nuestra ubicación conveniente y que la limpieza del establecimiento cumplió con sus expectativas.
Lamentamos las molestias causadas por la presencia de insectos. Nos gustaría subrayar que nuestra empresa lleva a cabo un control regular de plagas para evitar la presencia de insectos no deseados durante la estancia de nuestros huéspedes. Sin embargo, factores externos como las condiciones meteorológicas, en particular el calor excesivo, pueden provocar ocasionalmente la aparición de algún insecto puntual. Le pedimos disculpas una vez más por este inconveniente y le aseguramos que hemos tomado nota de sus comentarios para revisar esta situación y asegurarnos de que no se repita en el futuro.
Esperamos que, a pesar del inconveniente mencionado, haya podido disfrutar de su estancia y que nos dé la oportunidad de recibirle en el futuro para ofrecerle una estancia aún más satisfactoria.
Departamento de Calidad.
We stayed in Don Pelayo. We were a group of four adults and the apartment was spacious and comfortable. The beds were very comfortable, including the sofa bed. It was extremely hot but the aircon worked perfectly. It was close to all the monuments and numerous bars and restaurants. It was in a quiet, safe street with no traffic. The terraces were lovely but we did not use them because of the heat
The front street door expanded with the heat and would not shut.
Response from the Quality Department
Dear Pauline,
Thank you for your wonderful review. We are delighted to hear that you found the apartment perfect for your stay. It´s great to know that it was spacious and comfortable for your group, and that you found the beds, including the sofa bed, very comfortable. We´re pleased that despite the extreme heat, the air conditioning worked perfectly to keep you comfortable.
We appreciate your feedback regarding the proximity to monuments, bars, and restaurants, as well as the quiet and safe street. We apologize for the inconvenience with the front street door expanding due to the heat. We will look into this matter to ensure it is addressed promptly.
Thank you once again for your valuable feedback. We look forward to the opportunity to welcome you back in the future.
Quality Department.
La ubicación es perfecta, en pleno casco histórico, para hacer a pie todo el recorrido de los lugares más emblemáticos de Sevilla.
La limpieza: el suelo del baño estaba sucio, en las sábanas encontramos algún pelo y tuvimos cucarachas que aunque entiendo que no es directamente culpa del anfitrión, pero fue desagradable y condicionó el descanso.
Response from the Quality Department
Estimada Arteaga:
Gracias por compartir sus comentarios sobre su reciente estancia. Nos alegra saber que la ubicación de nuestro apartamento, en pleno casco histórico, le resultó perfecta para recorrer a pie los lugares más emblemáticos de Sevilla. Sin embargo, lamentamos profundamente los inconvenientes mencionados. En cuanto a la limpieza, sentimos mucho no haber cumplido con los estándares establecidos sobre la misma. Le aseguramos que hemos tomado nota de lo sucedido y discutiremos estos puntos con el departamento encargado para evitar que se repitan en el futuro.
Por otro lado, en cuanto a la presencia de insectos, entendemos el malestar respecto a esta situación. Nos gustaría resaltar que nuestra empresa realiza controles de plagas periódicos a lo largo del año para prevenir la presencia de insectos, dado nuestro compromiso con garantizar el confort de nuestros huéspedes. Sin embargo, debido al clima, especialmente el calor, puede ocurrir la aparición puntual de algún insecto. Lamentamos este incidente y tomaremos acciones adicionales para que no vuelva a suceder en el futuro.
Agradecemos su comprensión y esperamos tener la oportunidad de darle la bienvenida nuevamente, para ofrecerle una estancia mucho más agradable.
Departamento de Calidad
Good location which was 5 min walk to all the action of the city. Clean apartment and a very friendly host on arrival. All amenities as listed were there.
The floors and stairs leading up the 2nd floor apartment are uncomfortable for holiday bags to go up. If coming by own vehicle, first drop stuff at the apartment then drop the car to nearest car park. (22 min drive or 8 min walk) .
Response from the Quality Department
Dear Rajat,
Thank you for your kind feedback. We are delighted to hear that you enjoyed our excellent location, comfortable rooms, and the cleanliness of the apartment. We are also pleased that you found our host friendly and accommodating.
Regarding your comment about the stairs, we would like to clarify that the information about the apartment being a duplex with stairs is available on our website. We strive to provide detailed descriptions to ensure our guests can make informed decisions about their stay. Additionally, our reservations team always sends a link with the apartment´s features, allowing our guests to confirm that the chosen apartment meets their preferences. We apologize for any confusion this may have caused.
Thank you once again for your valuable feedback. We hope to welcome you back in the future to offer you a better stay.
Quality Department.
La ubicación sin lugar a dudas es lo mejor del establecimiento.
Un montón de escaleras para acceder y dentro de la vivienda y algo incómodas por ser muy empinadas.
Response from the Quality Department
Estimado José,
Gracias por compartir sus comentarios sobre su reciente estancia. Nos alegra saber que la ubicación de nuestro establecimiento fue un punto destacado de su experiencia.
Sin embargo, lamentamos que las escaleras no hayan sido de su total agrado. Nos gustaría destacar que, debido a nuestro compromiso con la transparencia en la información proporcionada, la presencia de escaleras y la característica de dúplex del apartamento están claramente especificadas en nuestra web. Esto permite que nuestros huéspedes puedan tomar decisiones informadas antes de realizar su reserva. Lamentamos nuevamente cualquier malentendido al respecto.
Agradecemos su comprensión y sus observaciones, que nos ayudan a mejorar continuamente. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una estancia más agradable.
Departamento de Calidad
Point Attention: the apartment has a lot of steps so not accessible for people with reduced mobility -The terrace is accessible via a room so it is not always practical if you want to eat outside.
Response from the Quality Department
Dear Juliane,
Thank you for your thoughtful review. We´re delighted to hear that you appreciated the ideal location, just a few minutes from the cathedral and the Alcazar, as well as the cleanliness and quality of the bedding. We´re also pleased that you found our staff to be available and welcoming.
We appreciate your feedback regarding the accessibility of the apartment. Please note that information about the stairs is clearly provided on our website to ensure all our guests are well-informed before booking. Regarding the terrace, we regret that the access did not meet your expectations. We appreciate your feedback and will consider it for future improvements.
Thank you for choosing to stay with us, and we hope to welcome you back in the future.
Quality Department.
Too many stairs.
Response from the Quality Department
Dear Anne Marie,
Thank you sincerely for your feedback regarding your recent stay with us. We are pleased to hear that you found the location of our accommodation perfect. However, regarding the stairs, we would like to highlight that the description of the house, indicating that it is a duplex, is always available on our website. This is part of our commitment to transparency and providing accurate information to our guests. We regret any misunderstanding in this regard and hope that despite this, you were still able to enjoy your stay. We hope to have the pleasure of welcoming you again in the future.
Quality Department.
Response from the Quality Department
Dear Klára,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Quality Department.
No recomendable para personas con movilidad reducida, ya que no hay ascensor.
Response from the Quality Department
Estimado Antonio:
Agradecemos sus comentarios sobre la ubicación de nuestro establecimiento, cercano al centro. En cuanto a la ausencia de ascensor, siguiendo nuestro compromiso con la transparencia, la información sobre la falta del mismo está disponible en nuestra página web. Esperamos que esto no haya afectado negativamente su experiencia y esperamos verle de nuevo pronto para ofrecerle una estancia aún más satisfactoria.
Departamento de Calidad.
Terrazza bellissima ma inutilizzabile in quanto mobilio datato e non confortevole. Bagni anche vecchi e rumorosi.
Response from the Quality Department
Dear Marta,
Thank you for sharing your feedback with us. We´re pleased to hear that you appreciated the beautiful location of our property in a quiet neighborhood. We apologize for any inconvenience caused by the outdated furniture on the terrace and the noise from the bathrooms. Please be assured that we take guest feedback seriously, and we will look into updating the terrace furniture and addressing any noise issues in the bathrooms to enhance the overall guest experience. We hope that despite these challenges, you were still able to enjoy your stay with us. We strive to provide a comfortable and enjoyable experience for all our guests, and we would be honored to have the opportunity to welcome you back in the future.
Quality Department.
Response from the Quality Department
Estimado Ezequiel:
Muchas gracias por sus amables palabras. Nos alegra enormemente saber que ha disfrutado de nuestro espectacular apartamento, especialmente de la amplia cocina y la increíble terraza. Nos enorgullece saber que encontró la cocina muy completa y funcional, con todos los utensilios necesarios para preparar sus comidas. Agradecemos mucho sus elogios sobre nuestra atención como anfitriones; nos esforzamos por brindar respuestas rápidas y una atención personalizada a todos nuestros huéspedes. Nos alegra saber que su experiencia en grupo fue inmejorable y esperamos con ansias poder recibirle de nuevo en el futuro.
A huge downside was the awful smell. It was a mix of sewage and the scent of insecticide, presumably from pest control treatment for cockroaches before our arrival. This smell was impossible to get rid of; we tried airing out the apartment by opening the windows, but it didn’t help.
Response from the Quality Department
Dear Marina,
Thank you for sharing your feedback with us. We´re pleased to hear that you enjoyed the convenient location of our apartment and found it well-equipped for your needs, with enough space for four people.
We sincerely apologize for the inconvenience caused by the smell during your stay. The issue you experienced with the odor was indeed a result of necessary treatments for insect control, which we undertake periodically to ensure the comfort and safety of our guests. We regret that the smell was more pronounced upon your arrival and if you had informed us of the inconvenience posed by the odor during your stay, we would have been more than happy to provide a relevant solution to address the issue promptly. Your comfort and satisfaction are our top priorities, and we apologize for any discomfort you experienced. We appreciate your understanding and hope that despite this inconvenience, you were still able to enjoy your time exploring our beautiful city. Should you choose to stay with us again, we will strive to provide you with a more pleasant and comfortable experience.
Quality Department.
No lift. The apartment is split level, make it even harder, the roof top terrace is full of dust, if step out and come back to the bedroom, you can see the floor is stained. Tiny 2nd bathroom.
Response from the Quality Department
Dear Zhenyu,
Thank you for taking the time to share your feedback with us. We´re pleased to hear that you appreciated our good location behind the cathedral.
We apologize for any inconvenience caused by the absence of a lift. Please note that this information is clearly stated on our website. Additionally, due to our location in a protected cultural heritage area, the installation of elevators is not permitted. We regret any inconvenience in this regard.
Regarding the cleanliness issues you mentioned, we apologize for the oversight. We´ll ensure that our cleaning team pays closer attention to detail in the future. We appreciate your understanding and hope that despite these issues, you were still able to enjoy your stay with us.
Quality Department.
La posizione è stata strategica per tutta la nostra permanenza, l’appartamento in se è molto molto bello, la terrazza molto grande e comoda per pranzi fuori, data la temperatura calda.
L’appartamento non era ben pulito, dietro la porta di una camera ci stavano gomitoli di polvere.
Response from the Quality Department
Dear Ilaria,
Thank you for taking the time to share your feedback regarding your recent stay in our apartment. We appreciate your positive comments about the strategic location and the beautiful terrace.
However, we sincerely apologize for the cleanliness issues you encountered, especially behind the door in one of the rooms. Providing a clean and well-maintained environment is essential, and we regret that we fell short of your expectations in this regard.
We take your concerns seriously and will address the cleaning issues with our housekeeping team to ensure that similar incidents do not occur in the future.
We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with a much-improved experience.
Kind regards,
Quality Department
It was a very nice two bedroom apartment, bedrooms on different floors with an ensuite each. Perfect for my son and I. Great location, bars and restaurants 1 min walk away.
It wasn’t clean. The white duvet on one of the beds had bright red blood spots and blood smears on the bottom of it. There was thick dust, feathers, elastic band and other rubbish under one of the beds. Dried tooth paste on the bathroom floor, stains on the bathroom wall and kitchen wall. When we reported the blood stains the company offered to change them straight away. We used the washing machine. It finished the work cycle, we opened the door to find our clothes sitting in water. Water spilt on the floor and as we couldn’t find a mop, we walked barefoot and our feet became very black. The company told us if we wanted to use the washing machine again, we should let them know! When the floor became wet I lifted the electric fire and the bottom half of side panel came apart, when I advised the company, they asked if it was still working. No-one came to check it out.
Response from the Quality Department
Dear Lorraine,
Thank you for sharing your feedback about your recent stay in our two-bedroom apartment. We´re pleased to hear that you found the layout and location of the apartment suitable for you and your son.
However, we are deeply sorry to learn about the cleanliness issues you encountered during your stay. This falls far short of the high standards we strive to maintain, and we apologize for any inconvenience and discomfort caused. We have taken immediate steps to address these concerns with our cleaning team to ensure that such lapses do not occur in the future.
We are pleased to know that our cleaning team responded promptly to provide you with fresh sheets. Similarly, we regret any inconvenience you may have experienced with the washing machine. We apologise if the instructions provided by the customer service department were not sufficient for you, and we will work to provide clearer instructions in the future.
We assure you that we have already proceeded to check the washing machine and its operation, as well as all the details mentioned in your review, ensuring its proper functioning for future guests.
Your feedback is important to us, and we hope that despite these setbacks, you were still able to enjoy your time in the city. We hope to have the opportunity to host you again the future, offering a much better stay.
Kind regards,
Quality Department
La ubicación excelente, y era muy amplio
Es incómodo que tenga tantas escaleras, en invierno es frío el piso.
Response from the Quality Department
Estimado Miguel Angel,
Nos sentimos verdaderamente honrados por su positivo comentario, y le damos las gracias especialmente por destacar la ubicación de nuestro establecimiento.
En relación a sus observaciones sobre la terraza, queremos aclarar que tratamos de ser lo más transparentes posible en nuestra página web al describir el apartamento y su distribución. A través de fotografías y descripciones detalladas, procuramos brindar a los huéspedes una visión clara de lo que pueden esperar durante su estancia. Lamentamos si hubo algún desajuste entre sus expectativas y la realidad de la propiedad.
Apreciamos sus amables comentarios y estamos comprometidos a garantizar una mejor experiencia en su próxima visita.
Saludos cordiales,
Departamento de Calidad
Great location, close to some fantastic restaurants & bars.
The fact the bedrooms were on two separate floors made it a bit tricky staying with kids.
Response from the Quality Department
Dear Ruth,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay.
Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
The location is wonderful, very quick walk to the main attractions and restaurants. A very quiet location, both inside and the immediate surrounding area. Good communication with the hosts. Very comfortable beds. Great rooftop terrace.
The stairs which can´t be helped, but should be considered for anyone with mobility issues.
Response from the Quality Department
Dear Timothy,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you.
Regarding the stairs, we always strive to be transparent with our customers. You can find the features of our accommodations on our website, aiming to avoid any misunderstandings regarding the apartment layout. We apologize for any confusion that may have occurred.
We appreciate your kind comments and are committed to ensuring a better experience on your next visit.
Kind regards,
Quality Department
There is no lift and you need to carry your own luggage up to two floors.
Response from the Quality Department
Dear Atit,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.
Regarding the stairs,we always strive to be transparent with our customers. You can find the features of our accommodations on our website, aiming to avoid any misunderstandings regarding the apartment layout. We apologize for any confusion that may have occurred.
We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable
Kind regards,
Quality Department
Limpo, aconchegante☺️amei tudo
Nada
Response from the Quality Department
Dear Wagner,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Lo mejor es la ubicación, pero el apartamento está totalmente reformado y muy nuevo. Te ene una terraza que no tuvimos tiempo de disfrutar pero que tiene pinta de ser muy agradable para un aperitivo o una noche en verano…
No tiene ascensor, pues es un barrio antiguo de la ciudad y las escaleras son un poco empinadas… pero compensa el resto.
Response from the Quality Department
Estimado Javier,
Su satisfacción con la ubicación nos llena de alegría. Saber que nuestros huéspedes están contentos con esta parte crucial de su experiencia nos motiva a seguir brindando lo mejor. Estamos comprometidos en ofrecer no solo un alojamiento cómodo, sino también una ubicación conveniente para explorar Sevilla.
En primer lugar, debido a nuestra ubicación en el centro de la ciudad, es importante mencionar que en algunos edificios de significativo valor histórico, la instalación de ascensores puede estar prohibida con el fin de preservar su arquitectura y patrimonio cultural. Por otro lado, nuestro objetivo es siempre ser transparentes con nuestros clientes, por lo que las fotos y características del edificio se pueden consultar en nuestro sitio web, donde encontrará información sobre la estructura del apartamento para evitar malentendidos en relación a las escaleras o la distribución de las habitaciones.
Valoramos sus comentarios y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún mejor
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Melissa,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Quality Department.
Response from the Quality Department
Dear Gerardo,
We appreciate your observations and are here to provide clarity regarding the difficulty of installing an elevator in this particular location.
We´d like to clarify that on our website, we strive to be as transparent as possible in providing accurate information to our guests. Regarding the absence of an elevator in the apartment, we do specify it clearly.
As the apartment is situated in the historic center of Sevilla, where ancient structures and preservation regulations are integral to the environment, installing an elevator can pose a significant challenge. We are committed to providing our guests with the most accurate and detailed information possible, which is why we clearly indicate the absence of an elevator in our listing, ensuring that our guests are fully informed before making a reservation.
Your feedback is valuable to us, and we hope you will consider staying with us again in the future. We´ll continue to make every effort to provide clear and accurate information.
Thank you for choosing us, and we look forward to the opportunity to host you again.
Kind regards,
Quality Department
La ubicación y la terraza de la casa.
Response from the Quality Department
Estimada Yulene,
Estamos agradecidos por su reseña positiva que destaca la ubicación central de nuestro apartamento. Es alentador saber que encontró esto ventajoso durante su estancia. Gracias por sus comentarios y esperamos con ansias su próxima visita.
Saludos cordiales,
Departamento de Calidad
súper buen ubicado, limpio, la terraza arriba está muy chula, chicas de la agencia que lo gestiona muy simpáticas
en una de las habitaciones no funcionaba bien el aire pero nos ofrecieron soluciones rápido, por lo demás todo perfecto
Response from the Quality Department
Estimada Katarzyna,
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Saludos cordiales,
Departamento de Calidad
Front door hard to open, lots of stairs.
Response from the Quality Department
Dear Lauren, We would like to express our deepest appreciation for choosing our apartment as your preferred accommodation. We are sincerely sorry for any inconvenience you experienced during your stay, and we understand the frustration it may have caused. We take your feedback seriously and are committed to making the necessary improvements. We hope that you will give us another chance to serve you, as we are dedicated to ensuring your next visit exceeds your expectations.
Jose L.H. Campos
Quality Department Manager
La doccia al piano di sopra non si chiudeva da un lato.
Response from the Quality Department
Dear Amalia, Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nabil,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Jose L.H. Campos
Quality Department Manager
posizione centrale
ci hanno avvisato che il secondo bagno non si poteva usare (wc) solo al nostro arrivo pur sapendolo molto prima. l’appartamento è su due livelli. la terrazza è di pertinenza di una delle due camere. la camera all’ultimo piano è disturbata dalla presenza in n terrazza dei condizionatori che quando si accendono sono molto fastidiosi.
Response from the Quality Department
Dear Cristiana,
Thank you for taking the time to leave your feedback about your recent stay with us. We are truly sorry to hear about the inconveniences you experienced during your time with us. We understand that the delayed notification regarding the unusable bathroom caused some frustration and we apologize for any confusion or inconvenience this may have caused.
However, we are delighted to hear that you found our central location to be convenient for your needs.
We are disappointed that despite our efforts to rectify the situation by offering a change of apartment free of charge, your experience fell short of your expectations and that is reflected on the rate you give us. Nonetheless, we appreciate your honesty and will use your feedback to improve our services moving forward.
Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
ubicación perfecta
mucho más pequeño que en las fotos
Response from the Quality Department
Estimada María:
En nombre de todo el equipo, quisiera agradecerle por elegir nuestro apartamento para su estancia y por tomarse el tiempo para compartir su experiencia con nosotros. Lamentamos que su estancia no haya sido del todo satisfactoria y que el tamaño del apartamento no haya cumplido con sus expectativas. Nos gustaría disculparnos por cualquier inconveniente que esto haya causado.
Sin embargo, estamos contentos de que haya disfrutado de nuestra ubicación perfecta y le agradecemos sus amables palabras. Nos tomamos en serio sus comentarios y los usaremos para mejorar nuestros servicios en el futuro.
Gracias de nuevo por su estancia con nosotros y esperamos tener la oportunidad de recibirle nuevamente en el futuro.
Jose L.H. Campos
Director de Calidad
The main room, the bed is very comfortable and it’s spacious.
The hotel was right next to trash cans during Semana Santa and it made the surroundings smell. Also it was very pricey for the quality.
Response from the Quality Department
Dear Lorena,
Thank you for taking the time to review your recent stay at our hotel. We are delighted to hear that you enjoyed the good location and that the main room and bed were comfortable.
However, we would like to apologize for any inconvenience caused by the nearby trash cans during Semana Santa. We understand that the this may have been unpleasant.
Once again, thank you for choosing us and for sharing your experience with us. We hope to have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
appartamento centralissimo è dotato di ogni confort. letti comodissimi e terrazza favolosa. ottimo rapporto qualità -prezzo. consigliatissimo.
scale ripide , non adatte a tutti
Response from the Quality Department
Dear Alfredo,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
La limpieza, la ubicación y la terraza
Las fotos que se muestran son de varios apartamentos por lo que cuando reservas no sabes cual te va a tocar. Reservamos pensando que el salón era más grande ya que queríamos sofá grande para poder sentarnos cómodamente todos, pero el apartamento que nos tocó sólo tenía un sofá de dos/tres plazas.
Response from the Quality Department
Estimada Berta:
Gracias por su comentario y reseña. Los apartamento no son asignados aleatoriamente. Si bien en el anuncio genérico las fotos son compartidas entre varias propiedades, al seleccionar el apartamento concreto, aparece la información con las características y fotos respectivas antes de proceder a hacer la reserva.
Pese a ello, nos alegramos de que nos puntúe positivamente en los otros aspectos del alojamiento. Esperamos poder tener la oportunidad de volver a recibirle para superar sus expectativas.
Jose L.H. Campos
Director de Calidad
La limpieza, la ubicación y la terraza
Las fotos que se muestran son de varios apartamentos por lo que cuando reservas no sabes cual te va a tocar. Reservamos pensando que el salón era más grande ya que queríamos sofá grande para poder sentarnos cómodamente todos, pero el apartamento que nos tocó sólo tenía un sofá de dos/tres plazas.
Response from the Quality Department
Estimada Berta:
Le agradecemos por elegir nuestro apartamento y por escribir esta reseña. Lamentamos si ha habido alguna confusión al reservar un apartamento. Dependiendo del portal de reserva, las imágenes pueden estar mezclada y debe seleccionar la propiedad específica para ver las fotos específicas.
Esperamos nos dé la oportunidad de poder volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Keely,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Phil,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kareen,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Carlos:
Muchas gracia spor esta maravillosa reseña. Nos alegramos de que encontrara todo lo que necesitaba para tener una gran estancia.
Jose L.H. Campos
Director de Calidad
Las escaleras que hay que subir
Response from the Quality Department
Estimado Luis Manuel:
Muchas gracias por el tiempo dedicado a escribir una reseña sobre su estancia. Esperamos encontrara todo para que el apartamento estuviera a la altura de sus expectativas.
Jose L.H. Campos
Director de Calidad
The perfect location and the nice terrace
The sofa bed, the kettle equipment that does not work, unsuitable glasses, a little old and sewage odors. They do not repeatedly ask for a commitment not to make noises or parties, but the neighbors are obviously not subject to the same obligations
Response from the Quality Department
Dear Celine,
We first would like to thank you for choosing our apartment for your holidays in Seville and for letting us know your concerns relating to your time in our apartment as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.
We regret reading that some of the appliances and items of the apartment were not up to standards, as well as some misbehaving neighbors. We strongly encourage you to contact us in future occasions should you find any aspect of the apartment that could be improved to make your stay with us more pleasant.
Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.
Jose L.H. Campos
Quality Department Manager
Some of the furniture looked tired in the twin room and ensuite. Outdoor terraces needed painting and the blinds looked a bit grotty, although can appreciate it was must get extremely hot in the summer causing sun damage.
Response from the Quality Department
Dear Jennifer,
Thank you for reviewing your recent stay in our apartment. We have taken good note of your recommendations regarding the furniture of the terrace. We are very grateful for the time you spent writing this review. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Met in person
Whilst not a problem for us there were three flights of steps to the top bedroom and terrace, which without a lift some elderly people might find a struggle.
Response from the Quality Department
Thank you very much for taking the time to share your personal experience. We are glad that you enjoyed our prime location in the heart of Seville, and we hope to see you soon again.
Aija T.
Quality Department
Very nice apartment on two floors, great terrace, and kind to accommodate us with a crib.
Response from the Quality Department
Dear Eva, thank you for your kind comments. We are glad to know that your family had a pleasant stay with us, and we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Marc, thank you very much for your lovely comments regarding our property. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Anaïs, thank you so much for staying with us and for sharing your opinion.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Senhaji, thank you very much for staying with us.
We are glad to know that you enjoyed our unbeatable location which offers an easy access to the main sights of Seville, and we are sorry to hear that some aspects of the stay did not meet your expectations. Unfortunately according to our records we were not informed about any imperfections in our services during your stay. For the next occasion please do not hesitate to contact our team in order to correct any situation that is not in accordance with our established standards.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Muchas gracias Zaki por compartir su opinión sobre su estancia en nuestro apartamento.
Agradecemos sus comentarios positivos sobre nuestra ubicación y la atención que recibió a su llegada. Siempre hacemos todo lo posible para ofrecer un servicio atento y personalizado para que nuestros huéspedes disfruten al máximo de su estancia. Gracias por apreciar nuestros esfuerzos.
Aija T.
Departamento de Calidad
Response from the Quality Department
Estimada Carol, muchas gracias por sus comentarios.
Lamentamos leer acerca de su descontento con la limpieza de su apartamento. Nos esforzamos por proporcionar la eficiencia total en esta área, somos plenamente conscientes de que la higiene y la limpieza son aspectos de gran importancia para que nuestros huéspedes se sientan cómodos al 100% en nuestras propiedades. Para una ocasión futura, por favor no dude en contactar con nuestro equipo para señalar cualquier imperfección en el servicio. Nos gustaría ofrecerle nuestras más sinceras disculpas ya que estas son claramente prácticas que no cumplen con nuestro estándar de calidad.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder sus superar sus expectativas.
Aija T.
Departamento de Calidad
Airy, spacious accommodation fine for 4 people. Lovely large terrace. All facilities you need for a stay.
In the current climate of remote or very brief handovers, could do with an info sheet for things like wi-fi code etc. Easily enough space for 4 people. Shame that access to the 2 x terraces is only via one of the bedrooms, but that is a minor niggle. The en-suite for the bedroom with 2 single beds is a bit cramped. Again, not a deal-breaker.
Response from the Quality Department
Dear Ornella, our staff welcomes each guest with Genteel Home´s spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you, Ana García, Dpto de calidad
Les wc font du bruit ce qui peut-être gênant la nuit. Vendredi soir bruits de rue : chants,rires car restos pas loin sinon dans la semaine rien entendu!
Response from the Quality Department
Estimada Marcela Rivera, Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en nuestro apartamento. Estamos encantados de que haya disfrutado y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Esperamos servirle en un futuro próximo. Fátima Roca-responsable Dpto. de Calidad.
Response from the Quality Department
Estimado José Manuel, La visión de nuestros clientes es la clave para completar la satisfacción de nuestros huéspedes, por ello estamos muy agradecidos por el tiempo dedicado a escribir este comentario. Hemos revisado en detalle su comentario junto con nuestro equipo y nos gustaría asegurarle que todos sus problemas serán atendidos, para así evitar posibles quejas en el futuro. Una vez mas, gracias por elegir nuestro apartamento en esta ocasión, esperamos volver a tener la oportunidad de servirla en un próximo futuro. Fátima Roca-responsable Dpto. de calidad.
Dans la cuisine une odeur désagréable, le volet de la grande terrasse ne fonctionne pas ,
Response from the Quality Department
Chére Maria Dolores 76, Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre appartement. Nous accueillons toujours de bon gré les commentaires de nos clients car ceux-ci nous permettent d´améliorer constamment les expériences que nous delivrons. Veuillez accepter nos sincères excuses pour les imperfections reportées dans votre appréciation. Nous examinerons attentivement l´origine possible de l´odeur générée dans la cuisine et agirons immédiatement avec un traitement des odeurs indiqué pour ces perturbations. Nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche. Fátima Roca - Chef du service clientèle
Response from the Quality Department
Estimada Laura, Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. En cuanto a los olores, sentimos las molestias ocasionadas; hubiéramos enviado nuestro personal de mantenimiento de inmediato para realizar un tratamiento de olores en caso de haber conocido dicha incidencia. Una vez más le agradecemos su amable opinión y esperamos poder servirle de nuevo en el futuro. Fátima Roca-responsable Dpto. de calidad.
Response from the Quality Department
Estimado Sebastián, En Genteel Home estamos convencidos que siempre hay margen de mejora y sus comentarios ayudarán a nuestro equipo en sus continuos esfuerzos encaminados a satisfacer las expectativas de nuestros huéspedes, por ello agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas. En cuanto al tamaño del apartamento lamentamos su decepción. Sin embargo, nos gustaría señalar que todos los alojamientos están descritos a fondo en nuestro sitio web, para una ocasión futura no dude en contactar con nosotros cualquier tipo de duda antes de realizar su reserva. Esperamos servirle en un futuro próximo. Fátima Roca-responsable Dpto. de Calidad.
Servizi igienici e lavastoviglie non funzionanti
Response from the Quality Department
Dear Stefania, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are very sorry to read the disturbances caused by the dishwasher and toilet in your apartment and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our reception desk for anything we may do for you to fully enjoy your stay among us. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear Gregory, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We regret your disappointment regarding the bed, they have a double available on the first floor and two single beds as set out in our web advertisement. Please, for a future occasion do not hesitate to ask us all the questions regarding your reservation. Thank you again for this review of your stay with us, we look forward to your next visit. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear Smout, Thank you for your kind words to our staff, we are pleased to know that everyone contributed to your well-being during your stay with us, from the registration team to customer service, doing everything possible to ensure impeccable reception and accommodation and facilities. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Cher Florian, Nous apprécions grandement le temps passé à examiner votre expérience récente dans notre appartement, à Genteel Home nous nous efforçons toujours de dépasser les attentes de nos clients. Vos commentaires aideront notre équipe à atteindre cet objectif. Nous regrettons votre déception avec les photos publiées, mais nous n´avons généralement pas de tels commentaires à ce sujet, cependant, nous allons examiner les points où nous pouvons améliorer. Merci encore et nous espérons avoir l´opportunité de vous accueillir à nouveau prochaienment. Fátima Roca- Chef du service clientèle
WiFi access very poor, smell from drains, bathrooms small and ready for refurbishment
Response from the Quality Department
Dear Lee First of all, we want to thank you for choosing our apartment and for informing us of your concerns related to your time with us, as it gives us the opportunity to see the areas that can be improved and for that we are grateful. Sorry for the inconvenience caused by bathroom odors, fortunately, they have been resolved and we hope they will not be repeated. For future occasions, do not hesitate to contact us for any incident during your stay. Thank you once again for making your choice and for your constructive criticism, we certainly hope to serve you again and have the opportunity to exceed your expectations in the not too distant future. Fátima Roca-head of Customer Service.
The terrace was great for breakfast and evening drinks
We were 4 and only three towels on arrival.
Response from the Quality Department
Dear Martina, thanks for your comment. We are sorry our mistake in not providing you with the necessary towels for your stay. Due to an agency error, we were not correctly informed of the correct number of guests. Although as soon as you informed us of this, we provide you with the missing towel set, we will work so that something like this does not happen again. We apologize for this and we are glad that you have enjoyed your stay with us. Regards
Fatima Roca - Chief of Customer Service
The stairs - no lift for getting cases upstairs.
Second floor bathroom is tight. We did mind but if you are on the bigger size, can be an issue.
Eine tolle Lage, sehr zentral, um die wichtigsten Sehenswürdigkeiten und die herrliche Altstadt geniessen zu können und dennoch relativ ruhig. Von der tollen Terrasse hat man einen schönen Ausblick über die Dächer von Sevilla. Die Betten waren sehr bequem. Auch für kühlere Nächte sind Decken vorhanden. Alles bestens
The room is big and the living room is big also and the terrace is great.
Response from the Quality Department
Dear Jawan, thank you very much for your comment. We are very happy to know that you liked the apartment, especially its spaciousness and beautiful terrace. Regarding the stairs, it is true that it can be a little uncomfortable to bring the suitcases, but the apartment as you have been able to check is worth it. Regards!
Perfect location for cathedral, palace and parks. The apartment was clean and spacious. The beds were very comfortable. It was nice to be able to relax on the terraces.
The water tank only gave enough hot water for nearly 2 showers at a time. When there are 4 of you needing to get ready, it meant a couple of cold showers in the morning.
le fait que le logement soit au 3 et 4 étage sans ascenseur .....les mauvaises odeurs, le mauvais équipement de la cuisine. pas de tv dans la chambre du haut..
O apartamento fica no segundo e não tem elevador o que para as pessoas que tem dificuldade de locomoção pode ser um problema. Poderia ter uma secadora de roupas.
Olía un poco la entrada, yo creo que era por tema de tuberías.
La cocina espaciosa, los dos dormitorios tranquilos y cómodos. La terraza muy bonita.
El colchón del sofá-cama no era muy cómodo.
It was convenient to plan our arrival because of the transfer company recommended from Host. The driver was able to communicate with Host allowing us to check in at an earlier time due to the possession around the area.
More information in relation to use of appliances and location for fuse box in the apartment would have been helpful. Unfortunately electricity was tripped due to blown light bulbs and we were running downstairs trying to locate the fuse box. We waited until 9am to call the emergency number.
The flat has been done cheaply, the layout was odd, things didn’t make sense like the en-suite bedroom had twin beds instead of a double bed. The bedroom with the twin beds has access to the roof terrace but the sliding door lock was broken so the children had to sleep in the sofa bed in the living room. There were no smoke detectors, when I pointed it out to the staff, the answer was “they had never had a problem before”
Wifi ei toiminut toisessa kerroksessa.
Lo negativo es subir la escalera. Personas mayores con maletas es un gran inconveniente. Extractor cocina no funcionaba. Deberían d haber revisado antes de la llegada, los stores y persiana del 2do.piso dúplex. Poco servicio de cocina.Faltaría un juego de café, unos tazones, unas servilletas y trapos de cocina.....
Response from the Quality Department
Estimada Rosa, muchas gracias por su comentario. Nos alegra saber que les ha gustado el apartamento, especialmente por su céntrica ubicación, su fantástica terraza (es una pena que no pudiera disfrutarla y relajarse en ella) y por la atención de nuestro personal. Ciertamente, como está especificado, se trata de un apartamento duplex, cuyas escaleras pueden suponer un problema para personas con movilidad reducida. Le agradecemos su sugerencia sobre cómo podemos mejorar. Lo tendremos en cuenta para ofrecer un equipamiento más completo aún a nuestros futuros clientes. Ha sido un placer haberles alojado. Saludos
La hora de salida, demasiado temprano para poder aprovechar el domingo mañana ni sábado noche.
Didn´t like the steep quite dangerous steps within the apartment, didn´t realise it would be quite so separate from 2nd bedroom and terrace. Didn´t really use the terrace because of this. upstairs bedroom ensuite like a cupboard. Not very clean, lots of hair on floors and around the beds. bedding didn´t fit the beds properly so wake up to find slept partly on mattress. Read a couple of reviews before we went about a funny smell in the apartment - definately agree, almost like there´s a problem with the drains wafting through the apartment sometimes.
Response from the Quality Department
Dear T. Dawn, thank you very much for your comment. We are happy to know that you enjoyed the perfect location of the apartment, as well as the service offered by our staff. On the other hand, we are sorry to read that you could not make use of his magnificent terrace and that the stairs of the house were a serious inconvenience for you. That is why we indicate that this apartmentt is a duplex, but we have no other way to let our customers know the characteristics of it, since for other people this is not a problem. Regarding the cleaning, it is an aspect that we take care with much attention, so we will check what has happened in your case to improve in this aspect and that it does not happen again, since we work a lot so that our the apartment will be completly clean on the arrival of our guests and they feel like in your own home. Regards
L´emplacement est idéal pour visiter Séville. Le personnel est sympathique, disponible. L´appartement est bien équipé et très propre.
Si l´appartement est globalement agréable, des petits détails ont gâché le séjour: d´abord les plombs n´ont pas arrêté de sauter sans que nous sachions réellement pourquoi, soupçonnant l´utilisation de l´eau chaude. Ensuite, les stores d´une des chambres étaient cassés; nous l´avons signalé, une personne est venue réparer...en vain, les stores n´ont pas fonctionné. Gros inconvénient, la disposition des pièces: la deuxième chambre se trouvait à un étage supérieur, coincée entre les deux terrasses, accessible par un escalier bien dangereux pour des petits enfants (notre dernière a 4 ans). En outre, ce sont les stores de cette chambre qui ne fonctionnaient pas, la transformant en fournaise malgré une clim un peu molle. Bref, des petits tracas, pas bien graves mais pénibles hélas!
There was a bad smell, kitchen and bathroom.The cup in the bathroom needs to be washed.The blinds upstairs didnt work properly.The management was willing to fix. Too many stairs.
Everything was spotlessly clean and the provision of coffee, sugar, olive oil and vinegar, shower gel etc was a nice touch.
We loved the terrace and it was perfect for breakfast and pre dinner drinks.
We can´t recommend this place enough and will return.
Genteel staff were very helpful on check in and handled our requests for taxis to the train station on two occasions. The rooftop deck was wonderful for morning coffee and early evening relaxing before going out for dinner. There are a lot of steps up to the apartment which could be an issue for some people. Our only complaint was the shortage of towels...1 large, 1 small towel per person for six days. The street was quiet at night but on the weekend, there is a bar close by that presented a bit of a problem with noisy patrons. Would highly recommend La Bulla restaurant, two minutes from the apartment...the best meal we had in Seville. We want to come back!
Response from the Quality Department
Dear Guest. Thank you so much for your positive valoration of Don Pelayo apartment. All team is glad you had a good experience with us. We have take note about your comment of the towels and pillows. They are standar size, but we will correct it if they are not big enough. We would be pleased to accomodate you in your next stay. See you soon!
Accueil sympathique.
Seul inconvénient pour 5 jours juste une grande serviette et une petite serviette par personne est insuffisant. Il faudrait augmenter le nombre de serviette selon le nombre de nuit.
Response from the Quality Department
Bonjour, Merci pour votre commentaire qui nous aide à améliorer. On n´a jamais reçu des plaintes sur le nombre de serviettes. Si nous avions demandé plus de serviettes nous aurions apporté plus de serviettes. Merci pour votre séjour et, bien sur, à bientôt! Très cordialement
Could not praise staff enough for their co-operation in checking in and out and allowing us to stay on a few hours before checking out.
Pick up and return service to and from airport made it all so easy.
the apartment is up two floors so heavy luggage will be challenging. everything is very clean and well presented. Ideal for a couple, but also workable for 4 persons. The lounge level bedroom and bathroom are the best option as the terrace level bathroom is extremely small with a compacting toilet (noise in the night when used) and a tight space to get into the shower. But everything worked and the roof terrace is a great place to relax. comfortable beds . very reasonably priced and the meeting arrangements worked and having a place to park for a minute or two whilst unloading and loading was a bonus. the car park is a short walk away and at 11 euros for 24 hrs, most reasonable for a city like Sevilla.