Fantastic duplex apartment with two private terraces in the heart of Seville.
It’s located in the street Don Pelayo, a few meters from the Cathedral, the Alcazar and the Archivo de Indias, a great place in the heart of the city.
To access to the apartment yiou have to going up a small flight of stairs. It is a duplex in which in the first floor is the first bedroom, a bathroom, a lovely living room and the kitchen with a mini-fridge, dishwasher and kitchen utensils . The second floor has the second bedroom, a bathroom and two private terraces, one with 25 m2, with living and dining area, and the other, about 10 m2, is settle with two hammocks, perfect for sunbathing.
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Don Pelayo Duplex
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Lo mejor es la ubicación, pero el apartamento está totalmente reformado y muy nuevo. Te ene una terraza que no tuvimos tiempo de disfrutar pero que tiene pinta de ser muy agradable para un aperitivo o una noche en verano…
No tiene ascensor, pues es un barrio antiguo de la ciudad y las escaleras son un poco empinadas… pero compensa el resto.
Response from the Quality Department
Estimado Javier,
Su satisfacción con la ubicación nos llena de alegría. Saber que nuestros huéspedes están contentos con esta parte crucial de su experiencia nos motiva a seguir brindando lo mejor. Estamos comprometidos en ofrecer no solo un alojamiento cómodo, sino también una ubicación conveniente para explorar Sevilla.
En primer lugar, debido a nuestra ubicación en el centro de la ciudad, es importante mencionar que en algunos edificios de significativo valor histórico, la instalación de ascensores puede estar prohibida con el fin de preservar su arquitectura y patrimonio cultural. Por otro lado, nuestro objetivo es siempre ser transparentes con nuestros clientes, por lo que las fotos y características del edificio se pueden consultar en nuestro sitio web, donde encontrará información sobre la estructura del apartamento para evitar malentendidos en relación a las escaleras o la distribución de las habitaciones.
Valoramos sus comentarios y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún mejor
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Melissa,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Quality Department.
Response from the Quality Department
Dear Gerardo,
We appreciate your observations and are here to provide clarity regarding the difficulty of installing an elevator in this particular location.
We´d like to clarify that on our website, we strive to be as transparent as possible in providing accurate information to our guests. Regarding the absence of an elevator in the apartment, we do specify it clearly.
As the apartment is situated in the historic center of Sevilla, where ancient structures and preservation regulations are integral to the environment, installing an elevator can pose a significant challenge. We are committed to providing our guests with the most accurate and detailed information possible, which is why we clearly indicate the absence of an elevator in our listing, ensuring that our guests are fully informed before making a reservation.
Your feedback is valuable to us, and we hope you will consider staying with us again in the future. We´ll continue to make every effort to provide clear and accurate information.
Thank you for choosing us, and we look forward to the opportunity to host you again.
Kind regards,
Quality Department
La ubicación y la terraza de la casa.
Response from the Quality Department
Estimada Yulene,
Estamos agradecidos por su reseña positiva que destaca la ubicación central de nuestro apartamento. Es alentador saber que encontró esto ventajoso durante su estancia. Gracias por sus comentarios y esperamos con ansias su próxima visita.
Saludos cordiales,
Departamento de Calidad
súper buen ubicado, limpio, la terraza arriba está muy chula, chicas de la agencia que lo gestiona muy simpáticas
en una de las habitaciones no funcionaba bien el aire pero nos ofrecieron soluciones rápido, por lo demás todo perfecto
Response from the Quality Department
Estimada Katarzyna,
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Saludos cordiales,
Departamento de Calidad
Front door hard to open, lots of stairs.
Response from the Quality Department
Dear Lauren, We would like to express our deepest appreciation for choosing our apartment as your preferred accommodation. We are sincerely sorry for any inconvenience you experienced during your stay, and we understand the frustration it may have caused. We take your feedback seriously and are committed to making the necessary improvements. We hope that you will give us another chance to serve you, as we are dedicated to ensuring your next visit exceeds your expectations.
Jose L.H. Campos
Quality Department Manager
La doccia al piano di sopra non si chiudeva da un lato.
Response from the Quality Department
Dear Amalia, Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nabil,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Jose L.H. Campos
Quality Department Manager
posizione centrale
ci hanno avvisato che il secondo bagno non si poteva usare (wc) solo al nostro arrivo pur sapendolo molto prima. l’appartamento è su due livelli. la terrazza è di pertinenza di una delle due camere. la camera all’ultimo piano è disturbata dalla presenza in n terrazza dei condizionatori che quando si accendono sono molto fastidiosi.
Response from the Quality Department
Dear Cristiana,
Thank you for taking the time to leave your feedback about your recent stay with us. We are truly sorry to hear about the inconveniences you experienced during your time with us. We understand that the delayed notification regarding the unusable bathroom caused some frustration and we apologize for any confusion or inconvenience this may have caused.
However, we are delighted to hear that you found our central location to be convenient for your needs.
We are disappointed that despite our efforts to rectify the situation by offering a change of apartment free of charge, your experience fell short of your expectations and that is reflected on the rate you give us. Nonetheless, we appreciate your honesty and will use your feedback to improve our services moving forward.
Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
ubicación perfecta
mucho más pequeño que en las fotos
Response from the Quality Department
Estimada María:
En nombre de todo el equipo, quisiera agradecerle por elegir nuestro apartamento para su estancia y por tomarse el tiempo para compartir su experiencia con nosotros. Lamentamos que su estancia no haya sido del todo satisfactoria y que el tamaño del apartamento no haya cumplido con sus expectativas. Nos gustaría disculparnos por cualquier inconveniente que esto haya causado.
Sin embargo, estamos contentos de que haya disfrutado de nuestra ubicación perfecta y le agradecemos sus amables palabras. Nos tomamos en serio sus comentarios y los usaremos para mejorar nuestros servicios en el futuro.
Gracias de nuevo por su estancia con nosotros y esperamos tener la oportunidad de recibirle nuevamente en el futuro.
Jose L.H. Campos
Director de Calidad
The main room, the bed is very comfortable and it’s spacious.
The hotel was right next to trash cans during Semana Santa and it made the surroundings smell. Also it was very pricey for the quality.
Response from the Quality Department
Dear Lorena,
Thank you for taking the time to review your recent stay at our hotel. We are delighted to hear that you enjoyed the good location and that the main room and bed were comfortable.
However, we would like to apologize for any inconvenience caused by the nearby trash cans during Semana Santa. We understand that the this may have been unpleasant.
Once again, thank you for choosing us and for sharing your experience with us. We hope to have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
appartamento centralissimo è dotato di ogni confort. letti comodissimi e terrazza favolosa. ottimo rapporto qualità -prezzo. consigliatissimo.
scale ripide , non adatte a tutti
Response from the Quality Department
Dear Alfredo,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
La limpieza, la ubicación y la terraza
Las fotos que se muestran son de varios apartamentos por lo que cuando reservas no sabes cual te va a tocar. Reservamos pensando que el salón era más grande ya que queríamos sofá grande para poder sentarnos cómodamente todos, pero el apartamento que nos tocó sólo tenía un sofá de dos/tres plazas.
Response from the Quality Department
Estimada Berta:
Gracias por su comentario y reseña. Los apartamento no son asignados aleatoriamente. Si bien en el anuncio genérico las fotos son compartidas entre varias propiedades, al seleccionar el apartamento concreto, aparece la información con las características y fotos respectivas antes de proceder a hacer la reserva.
Pese a ello, nos alegramos de que nos puntúe positivamente en los otros aspectos del alojamiento. Esperamos poder tener la oportunidad de volver a recibirle para superar sus expectativas.
Jose L.H. Campos
Director de Calidad
La limpieza, la ubicación y la terraza
Las fotos que se muestran son de varios apartamentos por lo que cuando reservas no sabes cual te va a tocar. Reservamos pensando que el salón era más grande ya que queríamos sofá grande para poder sentarnos cómodamente todos, pero el apartamento que nos tocó sólo tenía un sofá de dos/tres plazas.
Response from the Quality Department
Estimada Berta:
Le agradecemos por elegir nuestro apartamento y por escribir esta reseña. Lamentamos si ha habido alguna confusión al reservar un apartamento. Dependiendo del portal de reserva, las imágenes pueden estar mezclada y debe seleccionar la propiedad específica para ver las fotos específicas.
Esperamos nos dé la oportunidad de poder volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Keely,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Phil,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kareen,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Carlos:
Muchas gracia spor esta maravillosa reseña. Nos alegramos de que encontrara todo lo que necesitaba para tener una gran estancia.
Jose L.H. Campos
Director de Calidad
Las escaleras que hay que subir
Response from the Quality Department
Estimado Luis Manuel:
Muchas gracias por el tiempo dedicado a escribir una reseña sobre su estancia. Esperamos encontrara todo para que el apartamento estuviera a la altura de sus expectativas.
Jose L.H. Campos
Director de Calidad
The perfect location and the nice terrace
The sofa bed, the kettle equipment that does not work, unsuitable glasses, a little old and sewage odors. They do not repeatedly ask for a commitment not to make noises or parties, but the neighbors are obviously not subject to the same obligations
Response from the Quality Department
Dear Celine,
We first would like to thank you for choosing our apartment for your holidays in Seville and for letting us know your concerns relating to your time in our apartment as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.
We regret reading that some of the appliances and items of the apartment were not up to standards, as well as some misbehaving neighbors. We strongly encourage you to contact us in future occasions should you find any aspect of the apartment that could be improved to make your stay with us more pleasant.
Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.
Jose L.H. Campos
Quality Department Manager
Some of the furniture looked tired in the twin room and ensuite. Outdoor terraces needed painting and the blinds looked a bit grotty, although can appreciate it was must get extremely hot in the summer causing sun damage.
Response from the Quality Department
Dear Jennifer,
Thank you for reviewing your recent stay in our apartment. We have taken good note of your recommendations regarding the furniture of the terrace. We are very grateful for the time you spent writing this review. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Met in person
Whilst not a problem for us there were three flights of steps to the top bedroom and terrace, which without a lift some elderly people might find a struggle.
Response from the Quality Department
Thank you very much for taking the time to share your personal experience. We are glad that you enjoyed our prime location in the heart of Seville, and we hope to see you soon again.
Aija T.
Quality Department
Very nice apartment on two floors, great terrace, and kind to accommodate us with a crib.
Response from the Quality Department
Dear Eva, thank you for your kind comments. We are glad to know that your family had a pleasant stay with us, and we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Marc, thank you very much for your lovely comments regarding our property. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Anaïs, thank you so much for staying with us and for sharing your opinion.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Senhaji, thank you very much for staying with us.
We are glad to know that you enjoyed our unbeatable location which offers an easy access to the main sights of Seville, and we are sorry to hear that some aspects of the stay did not meet your expectations. Unfortunately according to our records we were not informed about any imperfections in our services during your stay. For the next occasion please do not hesitate to contact our team in order to correct any situation that is not in accordance with our established standards.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Muchas gracias Zaki por compartir su opinión sobre su estancia en nuestro apartamento.
Agradecemos sus comentarios positivos sobre nuestra ubicación y la atención que recibió a su llegada. Siempre hacemos todo lo posible para ofrecer un servicio atento y personalizado para que nuestros huéspedes disfruten al máximo de su estancia. Gracias por apreciar nuestros esfuerzos.
Aija T.
Departamento de Calidad
Response from the Quality Department
Estimada Carol, muchas gracias por sus comentarios.
Lamentamos leer acerca de su descontento con la limpieza de su apartamento. Nos esforzamos por proporcionar la eficiencia total en esta área, somos plenamente conscientes de que la higiene y la limpieza son aspectos de gran importancia para que nuestros huéspedes se sientan cómodos al 100% en nuestras propiedades. Para una ocasión futura, por favor no dude en contactar con nuestro equipo para señalar cualquier imperfección en el servicio. Nos gustaría ofrecerle nuestras más sinceras disculpas ya que estas son claramente prácticas que no cumplen con nuestro estándar de calidad.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder sus superar sus expectativas.
Aija T.
Departamento de Calidad
Airy, spacious accommodation fine for 4 people. Lovely large terrace. All facilities you need for a stay.
In the current climate of remote or very brief handovers, could do with an info sheet for things like wi-fi code etc. Easily enough space for 4 people. Shame that access to the 2 x terraces is only via one of the bedrooms, but that is a minor niggle. The en-suite for the bedroom with 2 single beds is a bit cramped. Again, not a deal-breaker.
Response from the Quality Department
Dear Ornella, our staff welcomes each guest with Genteel Home´s spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you, Ana García, Dpto de calidad
Les wc font du bruit ce qui peut-être gênant la nuit. Vendredi soir bruits de rue : chants,rires car restos pas loin sinon dans la semaine rien entendu!
Response from the Quality Department
Estimada Marcela Rivera, Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en nuestro apartamento. Estamos encantados de que haya disfrutado y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Esperamos servirle en un futuro próximo. Fátima Roca-responsable Dpto. de Calidad.
Response from the Quality Department
Estimado José Manuel, La visión de nuestros clientes es la clave para completar la satisfacción de nuestros huéspedes, por ello estamos muy agradecidos por el tiempo dedicado a escribir este comentario. Hemos revisado en detalle su comentario junto con nuestro equipo y nos gustaría asegurarle que todos sus problemas serán atendidos, para así evitar posibles quejas en el futuro. Una vez mas, gracias por elegir nuestro apartamento en esta ocasión, esperamos volver a tener la oportunidad de servirla en un próximo futuro. Fátima Roca-responsable Dpto. de calidad.
Dans la cuisine une odeur désagréable, le volet de la grande terrasse ne fonctionne pas ,
Response from the Quality Department
Chére Maria Dolores 76, Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre appartement. Nous accueillons toujours de bon gré les commentaires de nos clients car ceux-ci nous permettent d´améliorer constamment les expériences que nous delivrons. Veuillez accepter nos sincères excuses pour les imperfections reportées dans votre appréciation. Nous examinerons attentivement l´origine possible de l´odeur générée dans la cuisine et agirons immédiatement avec un traitement des odeurs indiqué pour ces perturbations. Nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche. Fátima Roca - Chef du service clientèle
Response from the Quality Department
Estimada Laura, Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. En cuanto a los olores, sentimos las molestias ocasionadas; hubiéramos enviado nuestro personal de mantenimiento de inmediato para realizar un tratamiento de olores en caso de haber conocido dicha incidencia. Una vez más le agradecemos su amable opinión y esperamos poder servirle de nuevo en el futuro. Fátima Roca-responsable Dpto. de calidad.
Response from the Quality Department
Estimado Sebastián, En Genteel Home estamos convencidos que siempre hay margen de mejora y sus comentarios ayudarán a nuestro equipo en sus continuos esfuerzos encaminados a satisfacer las expectativas de nuestros huéspedes, por ello agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas. En cuanto al tamaño del apartamento lamentamos su decepción. Sin embargo, nos gustaría señalar que todos los alojamientos están descritos a fondo en nuestro sitio web, para una ocasión futura no dude en contactar con nosotros cualquier tipo de duda antes de realizar su reserva. Esperamos servirle en un futuro próximo. Fátima Roca-responsable Dpto. de Calidad.
Servizi igienici e lavastoviglie non funzionanti
Response from the Quality Department
Dear Stefania, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are very sorry to read the disturbances caused by the dishwasher and toilet in your apartment and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our reception desk for anything we may do for you to fully enjoy your stay among us. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear Gregory, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We regret your disappointment regarding the bed, they have a double available on the first floor and two single beds as set out in our web advertisement. Please, for a future occasion do not hesitate to ask us all the questions regarding your reservation. Thank you again for this review of your stay with us, we look forward to your next visit. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear Smout, Thank you for your kind words to our staff, we are pleased to know that everyone contributed to your well-being during your stay with us, from the registration team to customer service, doing everything possible to ensure impeccable reception and accommodation and facilities. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Cher Florian, Nous apprécions grandement le temps passé à examiner votre expérience récente dans notre appartement, à Genteel Home nous nous efforçons toujours de dépasser les attentes de nos clients. Vos commentaires aideront notre équipe à atteindre cet objectif. Nous regrettons votre déception avec les photos publiées, mais nous n´avons généralement pas de tels commentaires à ce sujet, cependant, nous allons examiner les points où nous pouvons améliorer. Merci encore et nous espérons avoir l´opportunité de vous accueillir à nouveau prochaienment. Fátima Roca- Chef du service clientèle
WiFi access very poor, smell from drains, bathrooms small and ready for refurbishment
Response from the Quality Department
Dear Lee First of all, we want to thank you for choosing our apartment and for informing us of your concerns related to your time with us, as it gives us the opportunity to see the areas that can be improved and for that we are grateful. Sorry for the inconvenience caused by bathroom odors, fortunately, they have been resolved and we hope they will not be repeated. For future occasions, do not hesitate to contact us for any incident during your stay. Thank you once again for making your choice and for your constructive criticism, we certainly hope to serve you again and have the opportunity to exceed your expectations in the not too distant future. Fátima Roca-head of Customer Service.
The terrace was great for breakfast and evening drinks
We were 4 and only three towels on arrival.
Response from the Quality Department
Dear Martina, thanks for your comment. We are sorry our mistake in not providing you with the necessary towels for your stay. Due to an agency error, we were not correctly informed of the correct number of guests. Although as soon as you informed us of this, we provide you with the missing towel set, we will work so that something like this does not happen again. We apologize for this and we are glad that you have enjoyed your stay with us. Regards
Fatima Roca - Chief of Customer Service
The stairs - no lift for getting cases upstairs.
Second floor bathroom is tight. We did mind but if you are on the bigger size, can be an issue.
Eine tolle Lage, sehr zentral, um die wichtigsten Sehenswürdigkeiten und die herrliche Altstadt geniessen zu können und dennoch relativ ruhig. Von der tollen Terrasse hat man einen schönen Ausblick über die Dächer von Sevilla. Die Betten waren sehr bequem. Auch für kühlere Nächte sind Decken vorhanden. Alles bestens
The room is big and the living room is big also and the terrace is great.
Response from the Quality Department
Dear Jawan, thank you very much for your comment. We are very happy to know that you liked the apartment, especially its spaciousness and beautiful terrace. Regarding the stairs, it is true that it can be a little uncomfortable to bring the suitcases, but the apartment as you have been able to check is worth it. Regards!
Perfect location for cathedral, palace and parks. The apartment was clean and spacious. The beds were very comfortable. It was nice to be able to relax on the terraces.
The water tank only gave enough hot water for nearly 2 showers at a time. When there are 4 of you needing to get ready, it meant a couple of cold showers in the morning.
le fait que le logement soit au 3 et 4 étage sans ascenseur .....les mauvaises odeurs, le mauvais équipement de la cuisine. pas de tv dans la chambre du haut..
O apartamento fica no segundo e não tem elevador o que para as pessoas que tem dificuldade de locomoção pode ser um problema. Poderia ter uma secadora de roupas.
Olía un poco la entrada, yo creo que era por tema de tuberías.
La cocina espaciosa, los dos dormitorios tranquilos y cómodos. La terraza muy bonita.
El colchón del sofá-cama no era muy cómodo.
It was convenient to plan our arrival because of the transfer company recommended from Host. The driver was able to communicate with Host allowing us to check in at an earlier time due to the possession around the area.
More information in relation to use of appliances and location for fuse box in the apartment would have been helpful. Unfortunately electricity was tripped due to blown light bulbs and we were running downstairs trying to locate the fuse box. We waited until 9am to call the emergency number.
The flat has been done cheaply, the layout was odd, things didn’t make sense like the en-suite bedroom had twin beds instead of a double bed. The bedroom with the twin beds has access to the roof terrace but the sliding door lock was broken so the children had to sleep in the sofa bed in the living room. There were no smoke detectors, when I pointed it out to the staff, the answer was “they had never had a problem before”
Wifi ei toiminut toisessa kerroksessa.
Lo negativo es subir la escalera. Personas mayores con maletas es un gran inconveniente. Extractor cocina no funcionaba. Deberían d haber revisado antes de la llegada, los stores y persiana del 2do.piso dúplex. Poco servicio de cocina.Faltaría un juego de café, unos tazones, unas servilletas y trapos de cocina.....
Response from the Quality Department
Estimada Rosa, muchas gracias por su comentario. Nos alegra saber que les ha gustado el apartamento, especialmente por su céntrica ubicación, su fantástica terraza (es una pena que no pudiera disfrutarla y relajarse en ella) y por la atención de nuestro personal. Ciertamente, como está especificado, se trata de un apartamento duplex, cuyas escaleras pueden suponer un problema para personas con movilidad reducida. Le agradecemos su sugerencia sobre cómo podemos mejorar. Lo tendremos en cuenta para ofrecer un equipamiento más completo aún a nuestros futuros clientes. Ha sido un placer haberles alojado. Saludos
La hora de salida, demasiado temprano para poder aprovechar el domingo mañana ni sábado noche.
Didn´t like the steep quite dangerous steps within the apartment, didn´t realise it would be quite so separate from 2nd bedroom and terrace. Didn´t really use the terrace because of this. upstairs bedroom ensuite like a cupboard. Not very clean, lots of hair on floors and around the beds. bedding didn´t fit the beds properly so wake up to find slept partly on mattress. Read a couple of reviews before we went about a funny smell in the apartment - definately agree, almost like there´s a problem with the drains wafting through the apartment sometimes.
Response from the Quality Department
Dear T. Dawn, thank you very much for your comment. We are happy to know that you enjoyed the perfect location of the apartment, as well as the service offered by our staff. On the other hand, we are sorry to read that you could not make use of his magnificent terrace and that the stairs of the house were a serious inconvenience for you. That is why we indicate that this apartmentt is a duplex, but we have no other way to let our customers know the characteristics of it, since for other people this is not a problem. Regarding the cleaning, it is an aspect that we take care with much attention, so we will check what has happened in your case to improve in this aspect and that it does not happen again, since we work a lot so that our the apartment will be completly clean on the arrival of our guests and they feel like in your own home. Regards
L´emplacement est idéal pour visiter Séville. Le personnel est sympathique, disponible. L´appartement est bien équipé et très propre.
Si l´appartement est globalement agréable, des petits détails ont gâché le séjour: d´abord les plombs n´ont pas arrêté de sauter sans que nous sachions réellement pourquoi, soupçonnant l´utilisation de l´eau chaude. Ensuite, les stores d´une des chambres étaient cassés; nous l´avons signalé, une personne est venue réparer...en vain, les stores n´ont pas fonctionné. Gros inconvénient, la disposition des pièces: la deuxième chambre se trouvait à un étage supérieur, coincée entre les deux terrasses, accessible par un escalier bien dangereux pour des petits enfants (notre dernière a 4 ans). En outre, ce sont les stores de cette chambre qui ne fonctionnaient pas, la transformant en fournaise malgré une clim un peu molle. Bref, des petits tracas, pas bien graves mais pénibles hélas!
There was a bad smell, kitchen and bathroom.The cup in the bathroom needs to be washed.The blinds upstairs didnt work properly.The management was willing to fix. Too many stairs.
Everything was spotlessly clean and the provision of coffee, sugar, olive oil and vinegar, shower gel etc was a nice touch.
We loved the terrace and it was perfect for breakfast and pre dinner drinks.
We can´t recommend this place enough and will return.
Genteel staff were very helpful on check in and handled our requests for taxis to the train station on two occasions. The rooftop deck was wonderful for morning coffee and early evening relaxing before going out for dinner. There are a lot of steps up to the apartment which could be an issue for some people. Our only complaint was the shortage of towels...1 large, 1 small towel per person for six days. The street was quiet at night but on the weekend, there is a bar close by that presented a bit of a problem with noisy patrons. Would highly recommend La Bulla restaurant, two minutes from the apartment...the best meal we had in Seville. We want to come back!
Response from the Quality Department
Dear Guest. Thank you so much for your positive valoration of Don Pelayo apartment. All team is glad you had a good experience with us. We have take note about your comment of the towels and pillows. They are standar size, but we will correct it if they are not big enough. We would be pleased to accomodate you in your next stay. See you soon!
Accueil sympathique.
Seul inconvénient pour 5 jours juste une grande serviette et une petite serviette par personne est insuffisant. Il faudrait augmenter le nombre de serviette selon le nombre de nuit.
Response from the Quality Department
Bonjour, Merci pour votre commentaire qui nous aide à améliorer. On n´a jamais reçu des plaintes sur le nombre de serviettes. Si nous avions demandé plus de serviettes nous aurions apporté plus de serviettes. Merci pour votre séjour et, bien sur, à bientôt! Très cordialement
Could not praise staff enough for their co-operation in checking in and out and allowing us to stay on a few hours before checking out.
Pick up and return service to and from airport made it all so easy.
the apartment is up two floors so heavy luggage will be challenging. everything is very clean and well presented. Ideal for a couple, but also workable for 4 persons. The lounge level bedroom and bathroom are the best option as the terrace level bathroom is extremely small with a compacting toilet (noise in the night when used) and a tight space to get into the shower. But everything worked and the roof terrace is a great place to relax. comfortable beds . very reasonably priced and the meeting arrangements worked and having a place to park for a minute or two whilst unloading and loading was a bonus. the car park is a short walk away and at 11 euros for 24 hrs, most reasonable for a city like Sevilla.