menu
MADRID SEVILLE GRANADA MALAGA COSTA DEL SOL FLORENCE CADIZ CORDOBA GIJON

PRIVACY POLICY


Grupo GENTEEL HOME, in compliance with the General Data Protection Regulation (GDPR EU 2016/679) and the Organic Law on Personal Data Protection and Guarantee of Digital Rights (LO 3/2018), has developed the following policy that applies to the various data processing activities carried out by this entity:

Grupo GENTEEL HOME informs that the personal data collected through its website (www.genteel-home.com) are included in the automated files owned by this entity, and adequate security measures have been implemented to ensure the accessibility, integrity, and availability of the data stored therein.

Who processes your data?



What is the purpose of processing your data?

The general purpose for which Grupo GENTEEL HOME obtains your data is the proper and adequate management of your accommodations and the maintenance of this commercial relationship.

For your better understanding, we specify the specific purposes for which the data you provide us will be processed, depending on the different personal data processing activities related to the reason for contacting us through the website:


What is the legal basis for processing your data?

The legal bases for the processing activities carried out by Grupo GENTEEL HOME are as follows:


How long do we retain your data?

Your data will be kept by Grupo GENTEEL HOME for the specified periods/criteria. Once the validity period has ended, we will proceed to delete and destroy all data provided by you.


The above-mentioned periods/criteria will be followed without prejudice to the application of longer periods/criteria imposed by legal obligations.

What rights can you exercise?

In accordance with the current legislation, you have a range of rights that you can exercise by sending your request to the attention of the Data Protection Officer (DPO) at Calle Muñoz Olivé nº1, Portal 1 - Planta 3, Zip Code: 41001, Seville, or to dpo@genteel-home.com, or by using the Data Protection Channel on the website. These rights are as follows:


*You can revoke your consent at any time through the same channels provided for the exercise of the other mentioned rights.


Grupo GENTEEL HOME will acknowledge receipt of your request and will process it within the legally established period of one month, during which you will receive notification of the actions taken in response to your request.

Occasionally, the resolution of your request may be extended for an additional two months, and you will be informed of this within the period indicated in the previous paragraph.

The relevant authority for handling user complaints is the State Data Protection Agency (AEPD).


To whom are your data disclosed or communicated?

The data you provide us with are communicated to third parties outside of Grupo GENTEEL HOME as specified below, with whom the mandatory Data Processing Agreement is in force, and appropriate security measures have been implemented:


*The above is without prejudice to communications to authorities, courts and tribunals, public administrations, or public bodies as required by law.


What data should you provide for the proper provision of the services offered?

All data requested by Grupo GENTEEL HOME and provided by you are necessary for the proper achievement of the purposes previously mentioned, in strict compliance with the principles of purpose limitation and data minimization set out in the General Data Protection Regulation (GDPR) EU 2016/679. Failure to provide the requested data will make it impossible for Grupo GENTEEL HOME to conduct the business/professional relationship with the appropriate quality standards. The data required includes:


*This is understood without prejudice to the data that, by legal requirement or contractual relationship, must be obtained.


Are automated decisions made or profiles created?

Grupo GENTEEL HOME does not carry out automated decision-making processes or create profiles as a direct or indirect result of obtaining the data you provide.

Are international data transfers made?

Grupo GENTEEL HOME does not make international transfers of the data provided by you. If the entity needs to make such transfers, you will be informed in advance, providing information on adequacy decisions, guarantees, binding corporate rules, or specific applicable situations, and providing a means to obtain a copy of such details.