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Duplex
Don Pelayo

Séville · El Arenal

8,9 (117 évaluations)


1-4
Personnes

2
Chambres

2
Salles de bain

80 m2
Surface

À propos du logement

Fantastique appartement en duplex avec deux terrasses privées en plein cœur de Séville.

Se trouve à la rue Don Pelayo, à quelques mètres de la cathédrale, l’Alcazar et l’Archivo de Indias, soit un lieu le coeur de la ville.

Pour accéder à l’appartement vous devez monter un petit escalier. Il est un duplex dans lequel dans le premier étage est la première chambre à coucher, une salle de bains, une belle salle de séjour et une cuisine epetit réfrigérateur sans congélateur, lave-vaisselle et ustensiles de cuisine. Le deuxième étage a la deuxième chambre, une salle de bains et deux terrasses privées, une avec 25 m2, avec salon et salle à manger, et l’autre, environ 10 m2, est installent avec deux hamacs, idéal pour bronzer.

Don Pelayo Street est au cœur d’El Arenal, peut-être le meilleur zone du centre-ville, totalement sûr et animé pendant la journée. Autour de l’appartement il y a nombreux restaurants, bars à tapas et terrasses, la plupart d’entre eux avec une grande réputation à Séville.

Climatisation Split
Chauffage Split
Services Savon, gel, shampoing, draps et serviettes
Animaux domestiques Interdit
Lit bebé Disponible
Terrasse Privé
Étage 2e Étage
Ascenseur Pas disponible
Canapé-lit Une place
WiFi Gratuite
Cafetière Capsules
Voir tous les équipements

Services

> Check-in en personne.
> Service clientèle.
> Lit bébé et chaise haute disponibles sur demande.
> Service de blanchisserie sur demande.

Règles de la maison

> Check-in: de 15:00h à 21:00h.
> Check-out: avant le 11:00h.
> Aucune fête ou événement n’est autorisé.
> Il est interdit de fumer dans la propriété ou dans les zones communes.
> Réduire le bruit des 23:00h à 9:00h
> Cet établissement n’accepte pas les animaux domestiques.

Informations complémentaires

> Late Check-in: Les billets après 21h00 ont un coût supplémentaire qui doit être payé à l’arrivée à la personne qui vous recevra.
De 21h00 à 00h00 : 30€. De 00h00 à 02h00 : 50€.


> VUT/SE/01277


>
La réservation de chaque hébergement Genteel Home inclut l’offre d’expériences ou d’activités supplémentaires pour améliorer votre expérience, qui sont gérées par des fournisseurs externes, qui vous informeront par e-mail ou WhatsApp, et vous pouvez les contracter ou les refuser. Pour plus d’informations sur la gestion des expériences et des activités supplémentaires des hébergements, veuillez consulter notre politique de confidentialité sur notre site officiel.
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Demande d’informations

Voir sur la carte

Évaluation de la propriété

8,9 (117 Évaluations)

Emplacement
9,8
Qualite
8,5
Nettoyage
8,8
Personnel
9,1
Équipements
8,4
Recommandable
8,4

Votre avis nous intéresse


Avis de nos clients

JULIANE ASSOUS9
JUIN 2024
Ideal location just minutes from the cathedral and the Alcazar. The apartment was very clean and quality bedding. Staff were available and welcoming. The terrace is large.
Point Attention: the apartment has a lot of steps so not accessible for people with reduced mobility -The terrace is accessible via a room so it is not always practical if you want to eat outside.
Réponse du service qualité

Dear Juliane,

Thank you for your thoughtful review. We´re delighted to hear that you appreciated the ideal location, just a few minutes from the cathedral and the Alcazar, as well as the cleanliness and quality of the bedding. We´re also pleased that you found our staff to be available and welcoming.

We appreciate your feedback regarding the accessibility of the apartment. Please note that information about the stairs is clearly provided on our website to ensure all our guests are well-informed before booking. Regarding the terrace, we regret that the access did not meet your expectations. We appreciate your feedback and will consider it for future improvements.

Thank you for choosing to stay with us, and we hope to welcome you back in the future.

Quality Department.

Anne Marie Røjkjær8
MAI 2024
The location was perfect.
Too many stairs.
Réponse du service qualité

Dear Anne Marie,

Thank you sincerely for your feedback regarding your recent stay with us. We are pleased to hear that you found the location of our accommodation perfect. However, regarding the stairs, we would like to highlight that the description of the house, indicating that it is a duplex, is always available on our website. This is part of our commitment to transparency and providing accurate information to our guests. We regret any misunderstanding in this regard and hope that despite this, you were still able to enjoy your stay. We hope to have the pleasure of welcoming you again in the future.

Quality Department.

Jill Massey8
MAI 2024
Évaluation sans commentaire.

Klára Jedličková10
MAI 2024
Excellent location, wonderful host. Everything is clean, cozy and well done. I recommend
Réponse du service qualité

Dear Klára,

Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.

Quality Department.

Antonio MARTINEZ Guillen10
AVR. 2024
La ubicación, muy cercana al centro
No recomendable para personas con movilidad reducida, ya que no hay ascensor.
Réponse du service qualité

Estimado Antonio:

Agradecemos sus comentarios sobre la ubicación de nuestro establecimiento, cercano al centro. En cuanto a la ausencia de ascensor, siguiendo nuestro compromiso con la transparencia, la información sobre la falta del mismo está disponible en nuestra página web. Esperamos que esto no haya afectado negativamente su experiencia y esperamos verle de nuevo pronto para ofrecerle una estancia aún más satisfactoria.

Departamento de Calidad.

Ezequiel Mera Gallego10
AVR. 2024
El piso es espectacular, la cocina es inmensa y la terraza es increíble, puedes pasarte la tarde ahí tomando el sol o disfrutar de una comida bajo su toldo. La cocina es súper completa, horno, varias sartenes, microondas, varias cacerolas, microondas y una nevera inmensa Lo q más destaco es la atención por parte del anfitrión, responde al instante en cuanto le escribes. La ubicación del piso es increíble, a 25 min andando de la feria, a 2 min de la catedral… Muy buena opción para ir en grupo, ha sido inmejorable, volveremos !
Réponse du service qualité

Estimado Ezequiel:

Muchas gracias por sus amables palabras. Nos alegra enormemente saber que ha disfrutado de nuestro espectacular apartamento, especialmente de la amplia cocina y la increíble terraza. Nos enorgullece saber que encontró la cocina muy completa y funcional, con todos los utensilios necesarios para preparar sus comidas. Agradecemos mucho sus elogios sobre nuestra atención como anfitriones; nos esforzamos por brindar respuestas rápidas y una atención personalizada a todos nuestros huéspedes. Nos alegra saber que su experiencia en grupo fue inmejorable y esperamos con ansias poder recibirle de nuevo en el futuro.

Marina Pankratova7
MARS 2024
WeI liked the location of the apartment, as it was possible to walk to all the landmarks. The kitchen is equipped with everything necessary, and there is enough space for four people.
A huge downside was the awful smell. It was a mix of sewage and the scent of insecticide, presumably from pest control treatment for cockroaches before our arrival. This smell was impossible to get rid of; we tried airing out the apartment by opening the windows, but it didn’t help.
Réponse du service qualité

Dear Marina,

Thank you for sharing your feedback with us. We´re pleased to hear that you enjoyed the convenient location of our apartment and found it well-equipped for your needs, with enough space for four people.

We sincerely apologize for the inconvenience caused by the smell during your stay. The issue you experienced with the odor was indeed a result of necessary treatments for insect control, which we undertake periodically to ensure the comfort and safety of our guests. We regret that the smell was more pronounced upon your arrival and if you had informed us of the inconvenience posed by the odor during your stay, we would have been more than happy to provide a relevant solution to address the issue promptly. Your comfort and satisfaction are our top priorities, and we apologize for any discomfort you experienced. We appreciate your understanding and hope that despite this inconvenience, you were still able to enjoy your time exploring our beautiful city. Should you choose to stay with us again, we will strive to provide you with a more pleasant and comfortable experience.

Quality Department.

cARMEN gUTIERREZ9
MARS 2024
Évaluation sans commentaire.

Zhenyu Zhu7
MARS 2024
The location is good, behind the cathedral.
No lift. The apartment is split level, make it even harder, the roof top terrace is full of dust, if step out and come back to the bedroom, you can see the floor is stained. Tiny 2nd bathroom.
Réponse du service qualité

Dear Zhenyu,

Thank you for taking the time to share your feedback with us. We´re pleased to hear that you appreciated our good location behind the cathedral.

We apologize for any inconvenience caused by the absence of a lift. Please note that this information is clearly stated on our website. Additionally, due to our location in a protected cultural heritage area, the installation of elevators is not permitted. We regret any inconvenience in this regard.

Regarding the cleanliness issues you mentioned, we apologize for the oversight. We´ll ensure that our cleaning team pays closer attention to detail in the future. We appreciate your understanding and hope that despite these issues, you were still able to enjoy your stay with us.

Quality Department.

Ilaria Di Carlo7
JANV. 2024
Bello
La posizione è stata strategica per tutta la nostra permanenza, l’appartamento in se è molto molto bello, la terrazza molto grande e comoda per pranzi fuori, data la temperatura calda.
L’appartamento non era ben pulito, dietro la porta di una camera ci stavano gomitoli di polvere.
Réponse du service qualité

Dear Ilaria,
Thank you for taking the time to share your feedback regarding your recent stay in our apartment. We appreciate your positive comments about the strategic location and the beautiful terrace.
However, we sincerely apologize for the cleanliness issues you encountered, especially behind the door in one of the rooms. Providing a clean and well-maintained environment is essential, and we regret that we fell short of your expectations in this regard.
We take your concerns seriously and will address the cleaning issues with our housekeeping team to ensure that similar incidents do not occur in the future.

We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with a much-improved experience.
Kind regards,
Quality Department

Lorraine Redknapp5
JANV. 2024
Wasn’t clean
It was a very nice two bedroom apartment, bedrooms on different floors with an ensuite each. Perfect for my son and I. Great location, bars and restaurants 1 min walk away.
It wasn’t clean. The white duvet on one of the beds had bright red blood spots and blood smears on the bottom of it. There was thick dust, feathers, elastic band and other rubbish under one of the beds. Dried tooth paste on the bathroom floor, stains on the bathroom wall and kitchen wall. When we reported the blood stains the company offered to change them straight away. We used the washing machine. It finished the work cycle, we opened the door to find our clothes sitting in water. Water spilt on the floor and as we couldn’t find a mop, we walked barefoot and our feet became very black. The company told us if we wanted to use the washing machine again, we should let them know! When the floor became wet I lifted the electric fire and the bottom half of side panel came apart, when I advised the company, they asked if it was still working. No-one came to check it out.
Réponse du service qualité

Dear Lorraine,
Thank you for sharing your feedback about your recent stay in our two-bedroom apartment. We´re pleased to hear that you found the layout and location of the apartment suitable for you and your son.
However, we are deeply sorry to learn about the cleanliness issues you encountered during your stay. This falls far short of the high standards we strive to maintain, and we apologize for any inconvenience and discomfort caused. We have taken immediate steps to address these concerns with our cleaning team to ensure that such lapses do not occur in the future.
We are pleased to know that our cleaning team responded promptly to provide you with fresh sheets. Similarly, we regret any inconvenience you may have experienced with the washing machine. We apologise if the instructions provided by the customer service department were not sufficient for you, and we will work to provide clearer instructions in the future.
We assure you that we have already proceeded to check the washing machine and its operation, as well as all the details mentioned in your review, ensuring its proper functioning for future guests.
Your feedback is important to us, and we hope that despite these setbacks, you were still able to enjoy your time in the city. We hope to have the opportunity to host you again the future, offering a much better stay.
Kind regards,
Quality Department

Pierre Kirchner10
JANV. 2024
Évaluation sans commentaire.

miguel angel alvarado8
JANV. 2024
Lugar ubicadisimo. Mejor imposible. Un poco incomodo que tenga tantas escaleras.
La ubicación excelente, y era muy amplio
Es incómodo que tenga tantas escaleras, en invierno es frío el piso.
Réponse du service qualité

Estimado Miguel Angel,
Nos sentimos verdaderamente honrados por su positivo comentario, y le damos las gracias especialmente por destacar la ubicación de nuestro establecimiento.

En relación a sus observaciones sobre la terraza, queremos aclarar que tratamos de ser lo más transparentes posible en nuestra página web al describir el apartamento y su distribución. A través de fotografías y descripciones detalladas, procuramos brindar a los huéspedes una visión clara de lo que pueden esperar durante su estancia. Lamentamos si hubo algún desajuste entre sus expectativas y la realidad de la propiedad.
Apreciamos sus amables comentarios y estamos comprometidos a garantizar una mejor experiencia en su próxima visita.
Saludos cordiales,
Departamento de Calidad

Ruth Hyllen8
JANV. 2024
Lovely apartment on a quiet little street, in a fab location in central Seville. Gorgeous rooftop!
Great location, close to some fantastic restaurants & bars.
The fact the bedrooms were on two separate floors made it a bit tricky staying with kids.
Réponse du service qualité

Dear Ruth,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay.

Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department

Erik Garf9
DÉC. 2023
A very comfortable apartment in a terrific location.
The location is wonderful, very quick walk to the main attractions and restaurants. A very quiet location, both inside and the immediate surrounding area. Good communication with the hosts. Very comfortable beds. Great rooftop terrace.
The stairs which can´t be helped, but should be considered for anyone with mobility issues.
Réponse du service qualité

Dear Timothy,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you.

Regarding the stairs, we always strive to be transparent with our customers. You can find the features of our accommodations on our website, aiming to avoid any misunderstandings regarding the apartment layout. We apologize for any confusion that may have occurred.
We appreciate your kind comments and are committed to ensuring a better experience on your next visit.
Kind regards,
Quality Department

Atit Upendrakumar Shah5
DÉC. 2023
Location
There is no lift and you need to carry your own luggage up to two floors.
Réponse du service qualité

Dear Atit,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.

Regarding the stairs,we always strive to be transparent with our customers. You can find the features of our accommodations on our website, aiming to avoid any misunderstandings regarding the apartment layout. We apologize for any confusion that may have occurred.
We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable
Kind regards,
Quality Department

Ke Lei8
DÉC. 2023
Évaluation sans commentaire.

Wagner Barbosa10
DÉC. 2023
Amei cada detalhe🇪🇸
Limpo, aconchegante☺️amei tudo
Nada
Réponse du service qualité

Dear Wagner,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department

Javier Gracia Pérez10
NOV. 2023
Fin de semana perfecto
Lo mejor es la ubicación, pero el apartamento está totalmente reformado y muy nuevo. Te ene una terraza que no tuvimos tiempo de disfrutar pero que tiene pinta de ser muy agradable para un aperitivo o una noche en verano…
No tiene ascensor, pues es un barrio antiguo de la ciudad y las escaleras son un poco empinadas… pero compensa el resto.
Réponse du service qualité

Estimado Javier,
Su satisfacción con la ubicación nos llena de alegría. Saber que nuestros huéspedes están contentos con esta parte crucial de su experiencia nos motiva a seguir brindando lo mejor. Estamos comprometidos en ofrecer no solo un alojamiento cómodo, sino también una ubicación conveniente para explorar Sevilla.

En primer lugar, debido a nuestra ubicación en el centro de la ciudad, es importante mencionar que en algunos edificios de significativo valor histórico, la instalación de ascensores puede estar prohibida con el fin de preservar su arquitectura y patrimonio cultural. Por otro lado, nuestro objetivo es siempre ser transparentes con nuestros clientes, por lo que las fotos y características del edificio se pueden consultar en nuestro sitio web, donde encontrará información sobre la estructura del apartamento para evitar malentendidos en relación a las escaleras o la distribución de las habitaciones.
Valoramos sus comentarios y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún mejor
Saludos cordiales,
Departamento de Calidad

Melissa Desroches10
OCT. 2023
Great location. Walking distance to all of the sites. All the amenities we needed. Comfortable beds.
Réponse du service qualité

Dear Melissa,

Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.


Quality Department.

Gerardo Garcia8
SEPT. 2023
good location
Réponse du service qualité

Dear Gerardo,
We appreciate your observations and are here to provide clarity regarding the difficulty of installing an elevator in this particular location.

We´d like to clarify that on our website, we strive to be as transparent as possible in providing accurate information to our guests. Regarding the absence of an elevator in the apartment, we do specify it clearly.

As the apartment is situated in the historic center of Sevilla, where ancient structures and preservation regulations are integral to the environment, installing an elevator can pose a significant challenge. We are committed to providing our guests with the most accurate and detailed information possible, which is why we clearly indicate the absence of an elevator in our listing, ensuring that our guests are fully informed before making a reservation.
Your feedback is valuable to us, and we hope you will consider staying with us again in the future. We´ll continue to make every effort to provide clear and accurate information.

Thank you for choosing us, and we look forward to the opportunity to host you again.
Kind regards,
Quality Department

yulene monfort9
SEPT. 2023
Céntrico piso con gran terraza.
La ubicación y la terraza de la casa.
Réponse du service qualité

Estimada Yulene,
Estamos agradecidos por su reseña positiva que destaca la ubicación central de nuestro apartamento. Es alentador saber que encontró esto ventajoso durante su estancia. Gracias por sus comentarios y esperamos con ansias su próxima visita.
Saludos cordiales,

Departamento de Calidad

Katarzyna Chrol10
SEPT. 2023
muy recomendable
súper buen ubicado, limpio, la terraza arriba está muy chula, chicas de la agencia que lo gestiona muy simpáticas
en una de las habitaciones no funcionaba bien el aire pero nos ofrecieron soluciones rápido, por lo demás todo perfecto
Réponse du service qualité

Estimada Katarzyna,
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Saludos cordiales,
Departamento de Calidad

Lauren Schiffermuller9
JUIL. 2023
Lots of space great views. Location, fabulous terrace.
Front door hard to open, lots of stairs.
Réponse du service qualité

Dear Lauren, We would like to express our deepest appreciation for choosing our apartment as your preferred accommodation. We are sincerely sorry for any inconvenience you experienced during your stay, and we understand the frustration it may have caused. We take your feedback seriously and are committed to making the necessary improvements. We hope that you will give us another chance to serve you, as we are dedicated to ensuring your next visit exceeds your expectations.

Jose L.H. Campos
Quality Department Manager

Jianming Lei9
MAI 2023
Évaluation sans commentaire.

Amalia Cotoia8
MAI 2023
La posizione era ottima! Centrale, 2 minuti a piedi dalla Cattedrale! Terrazza al secondo piano bellissima!
La doccia al piano di sopra non si chiudeva da un lato.
Réponse du service qualité

Dear Amalia, Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.

Jose L.H. Campos
Quality Department Manager

Erik Mulder9
MAI 2023
Évaluation sans commentaire.

Nabil Allaf10
MAI 2023
Great location for exploring Seville, we enjoyed staying here and it was nice to use the roof terrace on a hot afternoon. Thanks!
Réponse du service qualité

Dear Nabil,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.

Jose L.H. Campos
Quality Department Manager

cristiana manci4
AVR. 2023
dirlo prima sarebbe stato meglio.
posizione centrale
ci hanno avvisato che il secondo bagno non si poteva usare (wc) solo al nostro arrivo pur sapendolo molto prima. l’appartamento è su due livelli. la terrazza è di pertinenza di una delle due camere. la camera all’ultimo piano è disturbata dalla presenza in n terrazza dei condizionatori che quando si accendono sono molto fastidiosi.
Réponse du service qualité

Dear Cristiana,
Thank you for taking the time to leave your feedback about your recent stay with us. We are truly sorry to hear about the inconveniences you experienced during your time with us. We understand that the delayed notification regarding the unusable bathroom caused some frustration and we apologize for any confusion or inconvenience this may have caused.

However, we are delighted to hear that you found our central location to be convenient for your needs.

We are disappointed that despite our efforts to rectify the situation by offering a change of apartment free of charge, your experience fell short of your expectations and that is reflected on the rate you give us. Nonetheless, we appreciate your honesty and will use your feedback to improve our services moving forward.

Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

Jose L.H. Campos
Quality Department Manager

María Gurrea Gómez8
AVR. 2023
caro para lo que es
ubicación perfecta
mucho más pequeño que en las fotos
Réponse du service qualité

Estimada María:
En nombre de todo el equipo, quisiera agradecerle por elegir nuestro apartamento para su estancia y por tomarse el tiempo para compartir su experiencia con nosotros. Lamentamos que su estancia no haya sido del todo satisfactoria y que el tamaño del apartamento no haya cumplido con sus expectativas. Nos gustaría disculparnos por cualquier inconveniente que esto haya causado.

Sin embargo, estamos contentos de que haya disfrutado de nuestra ubicación perfecta y le agradecemos sus amables palabras. Nos tomamos en serio sus comentarios y los usaremos para mejorar nuestros servicios en el futuro.

Gracias de nuevo por su estancia con nosotros y esperamos tener la oportunidad de recibirle nuevamente en el futuro.

Jose L.H. Campos
Director de Calidad

Lorena Montenegro8
AVR. 2023
It was a good stay and good location.
The main room, the bed is very comfortable and it’s spacious.
The hotel was right next to trash cans during Semana Santa and it made the surroundings smell. Also it was very pricey for the quality.
Réponse du service qualité

Dear Lorena,
Thank you for taking the time to review your recent stay at our hotel. We are delighted to hear that you enjoyed the good location and that the main room and bed were comfortable.

However, we would like to apologize for any inconvenience caused by the nearby trash cans during Semana Santa. We understand that the this may have been unpleasant.

Once again, thank you for choosing us and for sharing your experience with us. We hope to have the opportunity to welcome you back in the future.

Jose L.H. Campos
Quality Department Manager

Gerlyn Ortiz9
AVR. 2023
Évaluation sans commentaire.

Alfredo Mosti9
MARS 2023
ottima soluzione
appartamento centralissimo è dotato di ogni confort. letti comodissimi e terrazza favolosa. ottimo rapporto qualità -prezzo. consigliatissimo.
scale ripide , non adatte a tutti
Réponse du service qualité

Dear Alfredo,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.

Jose L.H. Campos
Quality Department Manager

Berta Martínez Soto7
MARS 2023
Muy bien situado y limpio
La limpieza, la ubicación y la terraza
Las fotos que se muestran son de varios apartamentos por lo que cuando reservas no sabes cual te va a tocar. Reservamos pensando que el salón era más grande ya que queríamos sofá grande para poder sentarnos cómodamente todos, pero el apartamento que nos tocó sólo tenía un sofá de dos/tres plazas.
Réponse du service qualité

Estimada Berta:
Gracias por su comentario y reseña. Los apartamento no son asignados aleatoriamente. Si bien en el anuncio genérico las fotos son compartidas entre varias propiedades, al seleccionar el apartamento concreto, aparece la información con las características y fotos respectivas antes de proceder a hacer la reserva.
Pese a ello, nos alegramos de que nos puntúe positivamente en los otros aspectos del alojamiento. Esperamos poder tener la oportunidad de volver a recibirle para superar sus expectativas.

Jose L.H. Campos
Director de Calidad

Berta Martínez Soto7
MARS 2023
Muy bien situado y limpio
La limpieza, la ubicación y la terraza
Las fotos que se muestran son de varios apartamentos por lo que cuando reservas no sabes cual te va a tocar. Reservamos pensando que el salón era más grande ya que queríamos sofá grande para poder sentarnos cómodamente todos, pero el apartamento que nos tocó sólo tenía un sofá de dos/tres plazas.
Réponse du service qualité

Estimada Berta:
Le agradecemos por elegir nuestro apartamento y por escribir esta reseña. Lamentamos si ha habido alguna confusión al reservar un apartamento. Dependiendo del portal de reserva, las imágenes pueden estar mezclada y debe seleccionar la propiedad específica para ver las fotos específicas.
Esperamos nos dé la oportunidad de poder volver a recibirle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Montserrat Hernandez Mangas10
MARS 2023
Évaluation sans commentaire.

keely turner10
MARS 2023
One criticism would be no smart tv. You’ve already got the internet and for those staying in an apartment it’s sometimes because they don’t always want go out in the evening. Otherwise might as well stay in a hotel. I feel it’s a small addition but a huge benefit.
Réponse du service qualité

Dear Keely,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Phil Rudd10
MARS 2023
This is a really nice property. The stairs can be challenging after a long day sight-seeing but the proximity to the city centre is fabulous. There is an ever present niff of city drains but that’s what you get in the oldest parts of these cities. Also because of its wonderful situation there is plenty of noise from the bars late into the night. The beds are really comfy and the air conditioning worked a treat in 27C.
Réponse du service qualité

Dear Phil,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Kareen Nonat10
FÉVR. 2023
Very quiet and very well located apartment (walking distance to the main places of interest). Our stay was in wintertime, but I guess the apartment must be very cool in the summertime (and there´s the A/C anyway). We stayed 6 days and the cleaning service in the middle of our stay was very much appreciated. We also had very easygoing relationship with the people working for the owner. The only drawback (that has nothing to do with the owner !) is the 2-3 story stairs to climb after a day of walking ! Note also that both terraces are only accessible by the upper room, there´s no separate access. Highly recommended.
Réponse du service qualité

Dear Kareen,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.


Jose L.H. Campos
Quality Department Manager

SYLVAIN BLANCHARD8,8
DÉC. 2022
Évaluation sans commentaire.

CARLOS Manuel Diaz10
DÉC. 2022
Excelente piso a dos minutos de la catedral y con una deliciosa terraza. Lo recomiendo
Réponse du service qualité

Estimado Carlos:
Muchas gracia spor esta maravillosa reseña. Nos alegramos de que encontrara todo lo que necesitaba para tener una gran estancia.

Jose L.H. Campos
Director de Calidad

LUIS MANUEL MEDINA REYES7
DÉC. 2022
La localización y las camas eran muy comodas
Las escaleras que hay que subir
Réponse du service qualité

Estimado Luis Manuel:
Muchas gracias por el tiempo dedicado a escribir una reseña sobre su estancia. Esperamos encontrara todo para que el apartamento estuviera a la altura de sus expectativas.

Jose L.H. Campos
Director de Calidad

Paola Rossetto6,7
NOV. 2022
Évaluation sans commentaire.

Celine Navet7,1
NOV. 2022
Location perfect
The perfect location and the nice terrace
The sofa bed, the kettle equipment that does not work, unsuitable glasses, a little old and sewage odors. They do not repeatedly ask for a commitment not to make noises or parties, but the neighbors are obviously not subject to the same obligations
Réponse du service qualité

Dear Celine,
We first would like to thank you for choosing our apartment for your holidays in Seville and for letting us know your concerns relating to your time in our apartment as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.
We regret reading that some of the appliances and items of the apartment were not up to standards, as well as some misbehaving neighbors. We strongly encourage you to contact us in future occasions should you find any aspect of the apartment that could be improved to make your stay with us more pleasant.
Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.
Jose L.H. Campos
Quality Department Manager

jennifer coxall9,6
OCT. 2022
Excellent location. Good amount of space. Modern inside and surprisingly quiet
Some of the furniture looked tired in the twin room and ensuite. Outdoor terraces needed painting and the blinds looked a bit grotty, although can appreciate it was must get extremely hot in the summer causing sun damage.
Réponse du service qualité

Dear Jennifer,
Thank you for reviewing your recent stay in our apartment. We have taken good note of your recommendations regarding the furniture of the terrace. We are very grateful for the time you spent writing this review. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager

Weaver8,3
SEPT. 2022
Great location and comfy terrace
Met in person
Whilst not a problem for us there were three flights of steps to the top bedroom and terrace, which without a lift some elderly people might find a struggle.
Réponse du service qualité

Thank you very much for taking the time to share your personal experience. We are glad that you enjoyed our prime location in the heart of Seville, and we hope to see you soon again.

Aija T.
Quality Department

Eva Chien8
AOÛT 2022
Gréât location!
Very nice apartment on two floors, great terrace, and kind to accommodate us with a crib.
Réponse du service qualité

Dear Eva, thank you for your kind comments. We are glad to know that your family had a pleasant stay with us, and we hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Marc Deniau10
AOÛT 2022
Super séjour ! Nous recommandons vivement cet appartement, bien situé et très agréable !
Réponse du service qualité

Dear Marc, thank you very much for your lovely comments regarding our property. We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Anaïs10
AOÛT 2022
Très bon logement, bien placé
Réponse du service qualité

Dear Anaïs, thank you so much for staying with us and for sharing your opinion.
We hope to see you on your future trips to Seville.

Aija T.
Quality Department

Senhaji Sanae5
AOÛT 2022
L’emplacement de l ‘appartement est magnifique près de presque tous les monuments historiques mais malheureusement il y a l’odeur des égouts au premier et au deuxième étage c’était insupportable surtout la nuit également il y avait beaucoup d escaliers pas idéal pour une famille avec bébé ou des personnes âgées . La terrasse n’était pas comme les photos sur le site et il y avait de la poussière pour des frais de nettoyage pour 70euro il fallait qu’elle soit propre
Réponse du service qualité

Dear Senhaji, thank you very much for staying with us.
We are glad to know that you enjoyed our unbeatable location which offers an easy access to the main sights of Seville, and we are sorry to hear that some aspects of the stay did not meet your expectations. Unfortunately according to our records we were not informed about any imperfections in our services during your stay. For the next occasion please do not hesitate to contact our team in order to correct any situation that is not in accordance with our established standards.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija T.
Quality Department

Zaki Aroutin9,7
AOÛT 2022
Excelente alojamiento, inmejorable ubicacion cerca de todos los lugares emblematicos de Sevilla, muy buena atencion en el recibimiento. Si vuelvo a Sevilla, repetiria este alojamiento sin pensarlo donde veces
Réponse du service qualité

Muchas gracias Zaki por compartir su opinión sobre su estancia en nuestro apartamento.
Agradecemos sus comentarios positivos sobre nuestra ubicación y la atención que recibió a su llegada. Siempre hacemos todo lo posible para ofrecer un servicio atento y personalizado para que nuestros huéspedes disfruten al máximo de su estancia. Gracias por apreciar nuestros esfuerzos.

Aija T.
Departamento de Calidad

Carol7,9
JUIN 2022
A nuestra llegada, encontramos en el suelo bastantes pelos. Las terrazas también estaban sucias.
Réponse du service qualité

Estimada Carol, muchas gracias por sus comentarios.
Lamentamos leer acerca de su descontento con la limpieza de su apartamento. Nos esforzamos por proporcionar la eficiencia total en esta área, somos plenamente conscientes de que la higiene y la limpieza son aspectos de gran importancia para que nuestros huéspedes se sientan cómodos al 100% en nuestras propiedades. Para una ocasión futura, por favor no dude en contactar con nuestro equipo para señalar cualquier imperfección en el servicio. Nos gustaría ofrecerle nuestras más sinceras disculpas ya que estas son claramente prácticas que no cumplen con nuestro estándar de calidad.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder sus superar sus expectativas.

Aija T.
Departamento de Calidad

Tammy9,3
AVR. 2022
The location, apt setup and terrace sell this place! It was clean and kitchen well equipped for cooking.

Stijn8,8
MARS 2022
Évaluation sans commentaire.

Chantal10
MARS 2022
Perfect appartment in the centre of Sevilla. Everything was okey!

Frog110
JANV. 2022
Spacious, airy accomm in good central location, ideal for slightly longer stays.
Airy, spacious accommodation fine for 4 people. Lovely large terrace. All facilities you need for a stay.
In the current climate of remote or very brief handovers, could do with an info sheet for things like wi-fi code etc. Easily enough space for 4 people. Shame that access to the 2 x terraces is only via one of the bedrooms, but that is a minor niggle. The en-suite for the bedroom with 2 single beds is a bit cramped. Again, not a deal-breaker.

Ornella Porcile10
AOÛT 2021
ottima posizione, centralissima nei pressi della cattedrale, indipendenza delle camere da letto, bellissima terrazza, staff disponibile e cordiale
Réponse du service qualité

Dear Ornella, our staff welcomes each guest with Genteel Home´s spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you, Ana García, Dpto de calidad

ernesto9
JUIL. 2020
Bon appartement

emle9
MARS 2020
L´appartement est très bien situé, au milieu de tout ce qu´ il faut voir, visiter. Les terrasses sont très agréables aussi bien le matin au petit déjeuner que le soir pour un dîner Tapas dommage qu´il faille monter un étage avec les assiettes verres bols et les victuailles...
Les wc font du bruit ce qui peut-être gênant la nuit. Vendredi soir bruits de rue : chants,rires car restos pas loin sinon dans la semaine rien entendu!

Sonia10
MARS 2020
Genial!

Nigel8,5
FÉVR. 2020
The apartment is as described, was clean and tidy and is in a great central location, without being too noisy. There are a good many stairs, with two flights from the street to the door and then more up to the apartment itself, which is then on two floors. They are not difficult but be aware if stairs cause you a problem. There was a continuous unpleasant smell in the kitchen, which has been mentioned in reviews on sites other than airbnb. We left the windows open the whole time and this helped a great deal. The service, Genteel staff and the check-in were all excellent.

Marcela Rivera10
FÉVR. 2020
Excelente estadía!!! El departamento hermoso, la ubicación excelente, a dos cuadras de la catedral, la atención excelente, siempre respondieron a la brevedad!! Nos estaban esperando, que es muy importante para los que llegamos de lejos gracias Rocío!! Totalmente recomendable.
Réponse du service qualité

Estimada Marcela Rivera, Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en nuestro apartamento. Estamos encantados de que haya disfrutado y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Esperamos servirle en un futuro próximo. Fátima Roca-responsable Dpto. de Calidad.

José Manuel Esteras Ruberte8
FÉVR. 2020
La.ubicación El olor a humedad, eso no se percibe en las fotos.
Réponse du service qualité

Estimado José Manuel, La visión de nuestros clientes es la clave para completar la satisfacción de nuestros huéspedes, por ello estamos muy agradecidos por el tiempo dedicado a escribir este comentario. Hemos revisado en detalle su comentario junto con nuestro equipo y nos gustaría asegurarle que todos sus problemas serán atendidos, para así evitar posibles quejas en el futuro. Una vez mas, gracias por elegir nuestro apartamento en esta ocasión, esperamos volver a tener la oportunidad de servirla en un próximo futuro. Fátima Roca-responsable Dpto. de calidad.

Maria Dolores 769,5
JANV. 2020
Excellent emplacement, personnel sympathique , literie tres correct.
Dans la cuisine une odeur désagréable, le volet de la grande terrasse ne fonctionne pas ,
Réponse du service qualité

Chére Maria Dolores 76, Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre appartement. Nous accueillons toujours de bon gré les commentaires de nos clients car ceux-ci nous permettent d´améliorer constamment les expériences que nous delivrons. Veuillez accepter nos sincères excuses pour les imperfections reportées dans votre appréciation. Nous examinerons attentivement l´origine possible de l´odeur générée dans la cuisine et agirons immédiatement avec un traitement des odeurs indiqué pour ces perturbations. Nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche. Fátima Roca - Chef du service clientèle

Laura9,3
JANV. 2020
Lugar fantástico, cómodo Ubicación estupenda al lado de la catedral. Las camas muy bien. Tuvimos que dejar la casa a las 11h. Olía a alcantarilla o similar en la planta de abajo. Hacía algo de frío en la casa, pero tenía bomba de calor y un radiador.
Réponse du service qualité

Estimada Laura, Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. En cuanto a los olores, sentimos las molestias ocasionadas; hubiéramos enviado nuestro personal de mantenimiento de inmediato para realizar un tratamiento de olores en caso de haber conocido dicha incidencia. Una vez más le agradecemos su amable opinión y esperamos poder servirle de nuevo en el futuro. Fátima Roca-responsable Dpto. de calidad.

Sebastián6,8
JANV. 2020
Agradable La ubicacion del piso Habia olor feo en la cocina, el piso era mas chico de lo que aparentaba en las fotos y la terraza es muy poco practica para utilizar
Réponse du service qualité

Estimado Sebastián, En Genteel Home estamos convencidos que siempre hay margen de mejora y sus comentarios ayudarán a nuestro equipo en sus continuos esfuerzos encaminados a satisfacer las expectativas de nuestros huéspedes, por ello agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas. En cuanto al tamaño del apartamento lamentamos su decepción. Sin embargo, nos gustaría señalar que todos los alojamientos están descritos a fondo en nuestro sitio web, para una ocasión futura no dude en contactar con nosotros cualquier tipo de duda antes de realizar su reserva. Esperamos servirle en un futuro próximo. Fátima Roca-responsable Dpto. de Calidad.

Stefania7,5
DÉC. 2019
Posizione
Servizi igienici e lavastoviglie non funzionanti
Réponse du service qualité

Dear Stefania, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are very sorry to read the disturbances caused by the dishwasher and toilet in your apartment and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our reception desk for anything we may do for you to fully enjoy your stay among us. Fátima Roca-chief of Customer Service.

Gregory8,8
DÉC. 2019
Good comfortable appartment Handy kitchen with oven and microwave, good location One double bed that is not a real double bed. The room that is located on the roof with the terrace can get really cold in the winter (november fe) and the heating(/airco) cannot heat it enough
Réponse du service qualité

Dear Gregory, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We regret your disappointment regarding the bed, they have a double available on the first floor and two single beds as set out in our web advertisement. Please, for a future occasion do not hesitate to ask us all the questions regarding your reservation. Thank you again for this review of your stay with us, we look forward to your next visit. Fátima Roca-chief of Customer Service.

Smout9,5
DÉC. 2019
Hadden late incheck is perfect verlopen, gebruik gemaakt van zetelbed alhoewel we maar met vier waren , s morgens gebeld voor extra dekbed s middags direct gebracht Perfecte service
Réponse du service qualité

Dear Smout, Thank you for your kind words to our staff, we are pleased to know that everyone contributed to your well-being during your stay with us, from the registration team to customer service, doing everything possible to ensure impeccable reception and accommodation and facilities. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Fátima Roca-chief of Customer Service.

Florian9,3
DÉC. 2019
Les terrasses sont très agréables. La correspondance entre les photos Booking et les actuels de l´appartement.
Réponse du service qualité

Cher Florian, Nous apprécions grandement le temps passé à examiner votre expérience récente dans notre appartement, à Genteel Home nous nous efforçons toujours de dépasser les attentes de nos clients. Vos commentaires aideront notre équipe à atteindre cet objectif. Nous regrettons votre déception avec les photos publiées, mais nous n´avons généralement pas de tels commentaires à ce sujet, cependant, nous allons examiner les points où nous pouvons améliorer. Merci encore et nous espérons avoir l´opportunité de vous accueillir à nouveau prochaienment. Fátima Roca- Chef du service clientèle

Lee8
DÉC. 2019
Excellent location, spacious apartment
WiFi access very poor, smell from drains, bathrooms small and ready for refurbishment
Réponse du service qualité

Dear Lee First of all, we want to thank you for choosing our apartment and for informing us of your concerns related to your time with us, as it gives us the opportunity to see the areas that can be improved and for that we are grateful. Sorry for the inconvenience caused by bathroom odors, fortunately, they have been resolved and we hope they will not be repeated. For future occasions, do not hesitate to contact us for any incident during your stay. Thank you once again for making your choice and for your constructive criticism, we certainly hope to serve you again and have the opportunity to exceed your expectations in the not too distant future. Fátima Roca-head of Customer Service.

martina7,8
OCT. 2019
A beautiful stay in an apartment close to everything
The terrace was great for breakfast and evening drinks
We were 4 and only three towels on arrival.
Réponse du service qualité

Dear Martina, thanks for your comment. We are sorry our mistake in not providing you with the necessary towels for your stay. Due to an agency error, we were not correctly informed of the correct number of guests. Although as soon as you informed us of this, we provide you with the missing towel set, we will work so that something like this does not happen again. We apologize for this and we are glad that you have enjoyed your stay with us. Regards

Fatima Roca - Chief of Customer Service

Gill9,8
OCT. 2019
Location was excellent , lovely terrace. Very well equipped.
The stairs - no lift for getting cases upstairs.

Eugenia Ciraolo9,8
SEPT. 2019
tutto perfetto

Dermot10
SEPT. 2019
Perfect

Dunia Padron Herrera7,5
SEPT. 2019
Nos gustó mucho la ubicación y el apartamento en general, muy cómodo

sandra10
SEPT. 2019
Everything went very smooth, the young ladies we met were very friendly and thorough. Accommodation very clean and comfortable. Location was fabulous, close to everything 5*. Great stay in Seville.

Michele9,3
SEPT. 2019
Superbe welcome by Lola! She was all smiles, gave us lots of info and recommendations for our stay
Second floor bathroom is tight. We did mind but if you are on the bigger size, can be an issue.

Ramon10
AOÛT 2019
It is a nice apartment and the location is just perfect.

Amelia10
JUIL. 2019
Brilliant location and apartment was lovely so clean with a gorgeous terrace! Great host too.

Sabine10
JUIL. 2019
Wir kommen gerne wieder und werden die Wohnung gerne weiter empfehlen.
Eine tolle Lage, sehr zentral, um die wichtigsten Sehenswürdigkeiten und die herrliche Altstadt geniessen zu können und dennoch relativ ruhig. Von der tollen Terrasse hat man einen schönen Ausblick über die Dächer von Sevilla. Die Betten waren sehr bequem. Auch für kühlere Nächte sind Decken vorhanden. Alles bestens

Liesbeth10
MAI 2019
Perfect Appartement met alle voorzieningen Super gelegen op nog geen 100 meter van het centrum

Jawan7,3
AVR. 2019
Satisfactory. It´s good but the stairs is a big obstacle to take the things up and to bring it down. It´s not recommended for families because no lift in the building.
The room is big and the living room is big also and the terrace is great.
Réponse du service qualité

Dear Jawan, thank you very much for your comment. We are very happy to know that you liked the apartment, especially its spaciousness and beautiful terrace. Regarding the stairs, it is true that it can be a little uncomfortable to bring the suitcases, but the apartment as you have been able to check is worth it. Regards!

Paslet10
MARS 2019
Super emplacement pour gouter aux charmes de Séville.

Helen9,5
FÉVR. 2019
Comfortable, stylish apartment in perfect location. Beautiful Seville!
Perfect location for cathedral, palace and parks. The apartment was clean and spacious. The beds were very comfortable. It was nice to be able to relax on the terraces.
The water tank only gave enough hot water for nearly 2 showers at a time. When there are 4 of you needing to get ready, it meant a couple of cold showers in the morning.

PiAch10
FÉVR. 2019
Emplacement idéal, terrasse superbe, accueil

Yazad Engineer9,5
JANV. 2019
Very nice and spacious and clean apartment. Located in the centre. All the facilities provided were great.

Suzy10
JANV. 2019
Appartement parfaitement bien situé et au calme.
le fait que le logement soit au 3 et 4 étage sans ascenseur .....les mauvaises odeurs, le mauvais équipement de la cuisine. pas de tv dans la chambre du haut..

Nelson Luis8,5
JANV. 2019
Localização perfeita, muito próxima das principais atrações. Apartamento moderno e muito agradável. Tem um terraço muito bom, com mesa e cadeiras. O apartamento tem um convenio com um estacionamento publico próximo do local.
O apartamento fica no segundo e não tem elevador o que para as pessoas que tem dificuldade de locomoção pode ser um problema. Poderia ter uma secadora de roupas.

Palma Selva Parrilla9,3
DÉC. 2018
Me encantó la ubicación sus vistas y limpieza. Decorado con muy buen gusto.
Olía un poco la entrada, yo creo que era por tema de tuberías.

Julen10
DÉC. 2018
Muy recomendable apartamento en el centro de Sevilla.
La cocina espaciosa, los dos dormitorios tranquilos y cómodos. La terraza muy bonita.
El colchón del sofá-cama no era muy cómodo.

C_well9,3
NOV. 2018
We all enjoyed our break and the apartment is in such a good location.
It was convenient to plan our arrival because of the transfer company recommended from Host. The driver was able to communicate with Host allowing us to check in at an earlier time due to the possession around the area.
More information in relation to use of appliances and location for fuse box in the apartment would have been helpful. Unfortunately electricity was tripped due to blown light bulbs and we were running downstairs trying to locate the fuse box. We waited until 9am to call the emergency number.

Anónimo8,5
NOV. 2018
I like it’s location, right next to centre.
The flat has been done cheaply, the layout was odd, things didn’t make sense like the en-suite bedroom had twin beds instead of a double bed. The bedroom with the twin beds has access to the roof terrace but the sliding door lock was broken so the children had to sleep in the sofa bed in the living room. There were no smoke detectors, when I pointed it out to the staff, the answer was “they had never had a problem before”

Pirkko8,5
NOV. 2018
Upea terassillinen huoneisto kaupungin sydämessä. Erinomainen sijainti, upea terassi.
Wifi ei toiminut toisessa kerroksessa.

Rosa Pascual9,3
SEPT. 2018
La ubicación. El silencio de la calle. La atención de Ester, nuestra asesora. Vino un par de veces con el operario para solucionar los detalles. La terraza, aunque con el calor, no pudimos aprovecharla.
Lo negativo es subir la escalera. Personas mayores con maletas es un gran inconveniente. Extractor cocina no funcionaba. Deberían d haber revisado antes de la llegada, los stores y persiana del 2do.piso dúplex. Poco servicio de cocina.Faltaría un juego de café, unos tazones, unas servilletas y trapos de cocina.....
Réponse du service qualité

Estimada Rosa, muchas gracias por su comentario. Nos alegra saber que les ha gustado el apartamento, especialmente por su céntrica ubicación, su fantástica terraza (es una pena que no pudiera disfrutarla y relajarse en ella) y por la atención de nuestro personal. Ciertamente, como está especificado, se trata de un apartamento duplex, cuyas escaleras pueden suponer un problema para personas con movilidad reducida. Le agradecemos su sugerencia sobre cómo podemos mejorar. Lo tendremos en cuenta para ofrecer un equipamiento más completo aún a nuestros futuros clientes. Ha sido un placer haberles alojado. Saludos

Carlos Guillén10
SEPT. 2018
La ubicación y terraza y colchones y limpieza y la decoración
La hora de salida, demasiado temprano para poder aprovechar el domingo mañana ni sábado noche.

T. Dawn8,3
AOÛT 2018
Julia, the lady who met us for key handover very good, communication and organised. Even text me later to answer a question we had about a medical centre. Good location for exploring Seville for a few days, close to restaurants and all the sites. Spacious apartment quite newly refurb.
Didn´t like the steep quite dangerous steps within the apartment, didn´t realise it would be quite so separate from 2nd bedroom and terrace. Didn´t really use the terrace because of this. upstairs bedroom ensuite like a cupboard. Not very clean, lots of hair on floors and around the beds. bedding didn´t fit the beds properly so wake up to find slept partly on mattress. Read a couple of reviews before we went about a funny smell in the apartment - definately agree, almost like there´s a problem with the drains wafting through the apartment sometimes.
Réponse du service qualité

Dear T. Dawn, thank you very much for your comment. We are happy to know that you enjoyed the perfect location of the apartment, as well as the service offered by our staff. On the other hand, we are sorry to read that you could not make use of his magnificent terrace and that the stairs of the house were a serious inconvenience for you. That is why we indicate that this apartmentt is a duplex, but we have no other way to let our customers know the characteristics of it, since for other people this is not a problem. Regarding the cleaning, it is an aspect that we take care with much attention, so we will check what has happened in your case to improve in this aspect and that it does not happen again, since we work a lot so that our the apartment will be completly clean on the arrival of our guests and they feel like in your own home. Regards

María Dale8,5
AOÛT 2018
Lovely appartment in the centre. Location was great. Lots of stairs and no lift if you had problems with walking

Priscilla Pierre10
AOÛT 2018
La clim de l´étage est limite performante et fait disjoncter. Tout le reste parfait.

Olicb7,5
AOÛT 2018
Un séjour mi-figue mi-raisin.
L´emplacement est idéal pour visiter Séville. Le personnel est sympathique, disponible. L´appartement est bien équipé et très propre.
Si l´appartement est globalement agréable, des petits détails ont gâché le séjour: d´abord les plombs n´ont pas arrêté de sauter sans que nous sachions réellement pourquoi, soupçonnant l´utilisation de l´eau chaude. Ensuite, les stores d´une des chambres étaient cassés; nous l´avons signalé, une personne est venue réparer...en vain, les stores n´ont pas fonctionné. Gros inconvénient, la disposition des pièces: la deuxième chambre se trouvait à un étage supérieur, coincée entre les deux terrasses, accessible par un escalier bien dangereux pour des petits enfants (notre dernière a 4 ans). En outre, ce sont les stores de cette chambre qui ne fonctionnaient pas, la transformant en fournaise malgré une clim un peu molle. Bref, des petits tracas, pas bien graves mais pénibles hélas!

Marta Juliao7,5
AOÛT 2018
Best Location.
There was a bad smell, kitchen and bathroom.The cup in the bathroom needs to be washed.The blinds upstairs didnt work properly.The management was willing to fix. Too many stairs.

Bob & Barbara Gibb from Boston US9,8
NOV. 2017
We enjoyed our stay at this apartment. The location was perfect for walking to the main attractions and restaurants in the area. The 2nd floor bedroom was great with two terraces and an awesome view of the Cathedral. I would stay here again if I return to Seville

Andrea9,5
OCT. 2017
Great condo with perfect location. Very nice outdoor patio. Staff and living rooms were great. Just what we needed to enjoy our stay!

Paul Morgan10
AVR. 2017
This apartment is perfect! The location is very central but quiet, which was great.
Everything was spotlessly clean and the provision of coffee, sugar, olive oil and vinegar, shower gel etc was a nice touch.
We loved the terrace and it was perfect for breakfast and pre dinner drinks.
We can´t recommend this place enough and will return.

Moya Walsh9,5
AVR. 2017
We spent 6 nights in Apartment Don Pelayo. We fell in love with Seville. The apartment was perfectly situated on a small side street, steps from many restaurants and the Cathedral. The beds were very comfortable, the AC was efficient and the kitchen was well enough stocked.
Genteel staff were very helpful on check in and handled our requests for taxis to the train station on two occasions. The rooftop deck was wonderful for morning coffee and early evening relaxing before going out for dinner. There are a lot of steps up to the apartment which could be an issue for some people. Our only complaint was the shortage of towels...1 large, 1 small towel per person for six days. The street was quiet at night but on the weekend, there is a bar close by that presented a bit of a problem with noisy patrons. Would highly recommend La Bulla restaurant, two minutes from the apartment...the best meal we had in Seville. We want to come back!

Peter Boerman9,3
AVR. 2017
Superb Appartment. Stairs were no problem and although the second bathroom is a bit small it was good to use. Location near the cathedral is perfect.

Louis de Grandpre9,8
FÉVR. 2017
Great location, nice appartement, on the 2nd and 3rd floor, so lots of steps. views from rooftop terrasse are average. plenty of room for 4 adults with the 2 storey layout. Only disappointment, a small one, was the towels and pillows both were on the small side.
Réponse du service qualité

Dear Guest. Thank you so much for your positive valoration of Don Pelayo apartment. All team is glad you had a good experience with us. We have take note about your comment of the towels and pillows. They are standar size, but we will correct it if they are not big enough. We would be pleased to accomodate you in your next stay. See you soon!

KARINA8,5
OCT. 2016
Appartement très bien situé.
Accueil sympathique.
Seul inconvénient pour 5 jours juste une grande serviette et une petite serviette par personne est insuffisant. Il faudrait augmenter le nombre de serviette selon le nombre de nuit.
Réponse du service qualité

Bonjour, Merci pour votre commentaire qui nous aide à améliorer. On n´a jamais reçu des plaintes sur le nombre de serviettes. Si nous avions demandé plus de serviettes nous aurions apporté plus de serviettes. Merci pour votre séjour et, bien sur, à bientôt! Très cordialement

Barbara Purton10
SEPT. 2016
We ordered pick up from airport & I received a text from Juan the day before to confirm this. We were early but he was there. Took us to office to leave our bags as early morning. Esther was waiting for us & we left our bags at the office & were told we could get into the apartment at 12 which was good. Very pleased with apartment & the terrace was a bonus. Very central for all sightseeing. We were able to check out later as no one was coming in that day. So thank you to Juan & Esther for a smooth check in etc.

Alexandra10
AOÛT 2016
Notre séjour à Seville, dans l´appartement Don Pelayo était parfait. Absolument rien à redire. Le logement était propre à notre arrivée. Le personnel de Genteelhome charmant. Le logement est très bien situé. Nous avons adoré notre séjour.

Ian Wones10
MAI 2016
The appartment location, cleanliness etc was first rate.

Could not praise staff enough for their co-operation in checking in and out and allowing us to stay on a few hours before checking out.

Pick up and return service to and from airport made it all so easy.

Sue Haygarth9,8
MAI 2016
The apartment Don Pelayo is in a great location, steps away from the Cathedral. Within 2 mins there are great tapas available.
the apartment is up two floors so heavy luggage will be challenging. everything is very clean and well presented. Ideal for a couple, but also workable for 4 persons. The lounge level bedroom and bathroom are the best option as the terrace level bathroom is extremely small with a compacting toilet (noise in the night when used) and a tight space to get into the shower. But everything worked and the roof terrace is a great place to relax. comfortable beds . very reasonably priced and the meeting arrangements worked and having a place to park for a minute or two whilst unloading and loading was a bonus. the car park is a short walk away and at 11 euros for 24 hrs, most reasonable for a city like Sevilla.

Bonnie Enns10
MAI 2016
The Don Pelayo apartment was very nice and the location was great. It was clean and the complimentary wine was a nice touch. The apartment was as advertised except for the number of stairs. Guests should be warned that there are a number of stairs to climb with your luggage. Over all I would give the apartment a 10 for quality, location, staff and cleaning. We much enjoyed our stay in Seville.

WILLIAM GLENN10
MAI 2016
Great location, beautiful city, ideal for a break.

Helen Harder10
AVR. 2016
Obwohl die Wohnung sehr zentral liegt, ist die Umgebung sehr ruhig. Das Quartier el Arenal bietet kleine Geschäfte um Lebensmittel einzukaufen. Die Dachterrasse ist das grosse Highlight der Wohnung; ganztags sonnig und mit Blick auf die malerische Altstadt!

Jon9,5
MARS 2016
Excellent location. Several light bulbs were burned out making the apt a little dark. Could have used more towels for a 5 night stay. Other than these two items everything was great.

John Hart9
JANV. 2016
Great place! Very good location, clean, very comfortable and great service and hospitality from Genteel.