C’est un magnifique appartement avec 4 chambres et 4 salles de bain, de haute qualité dans les matériaux, les finitions, l’ameublement, etc. Le sol est en bois, les salles de bains sont en marbre et en pierre, le mobilier est majoritairement design, et en général, tout dans l’appartement est d’une grande élégance, qualité et confort.
En entrant dans l’appartement, nous accédons directement à la salle à manger du salon, où se trouvent la table à manger et la cuisine, ouvertes, modernes et entièrement équipées avec tout ce dont vous avez besoin.
En continuant à travers le salon, nous atteignons un canapé, une table, une télévision, etc., et une vue impressionnante sur le Palais Pitti. Donnant sur la même pièce il y a une salle de bain complète et indépendante. De plus, par quelques escaliers, vous accédez à la chambre à l’étage supérieur, composé d’un lit double de 1,50 x 1,90 m, une télévision et d’une salle de bain complète en suite.
En traversant le salon, nous atteignons une chambre spacieuse avec un lit double de 1,50 x 1,90 m et également une vue sur la Piazza Pitti.
Les deux autres chambres sont accessibles par un couloir communicant, toutes deux disposent d’un lit double de 1,50 x 1,90 m, d’une Smart TV, d’une salle de bain complète et d’une vue sur la Piazza Pitti.
La superficie de l’appartement est l’une des meilleures de la ville. Dans le centre historique de Florence, avec tous les monuments de la ville à quelques mètres ou à quelques minutes à pied.
Dans le quartier, il y a aussi des magasins de marque, des petits bars et des épiceries, les meilleurs restaurants de la ville, des supermarchés, etc.
Réponse du service qualité
Dear Tessari,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay.
We look forward to welcoming you back again.
Quality Department.
Réponse du service qualité
Dear Apiwat, We sincerely thank you for taking the time to recognize our staff´s efforts in your comprehensive review. We´re absolutely delighted to know that our team´s dedicated service made a positive impact on your stay and contributed to your overall experience. We are truly pleased to hear that you enjoyed the apartment´s comfort, cleanliness, and convenient location. Your kind and encouraging feedback serves as an invaluable motivation for us. We remain committed to serving you with excellence and look forward to the opportunity to welcome you back in the future.
Réponse du service qualité
Dear Enrico, We are pleased you enjoyed our prime location and thank you for bringing the other issues to our attention. Our sincerest apologies for any inconvenience caused. Your feedback helps us improve, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience.
Réponse du service qualité
Dear Lisette,
Thank you for your feedback. We´re delighted that you found our apartments spotless and appreciated the mid-stay cleaning service. Our team´s clear communication and helpful recommendations aimed to ensure your stay was seamless and enjoyable. The prime location, situated across from Pitti Palace and steps away from Ponte Vecchio, restaurants, and shops, added to the convenience and charm of your stay. Your satisfaction is our utmost priority, and we are honored by your positive feedback. It´s heartening to hear that you´re already considering a return visit, and we eagerly await the opportunity to welcome you back to Genteel Home for another memorable experience. Thank you for your trust and for recommending us.
Quality Department.
Réponse du service qualité
Dear Leo,
Thank you for sharing your experience with us. We´re thrilled to hear that your trip to Florence left such a beautiful impression, both of the city and our house. It´s wonderful to know that you found the location convenient, with easy access to the train station and close proximity to the historic sites, restaurants, and bars. We´re glad you enjoyed the nearby ice cream shop and found the Conad supermarket convenient for your needs. We apologize for the small incident regarding the hallway door key on the first day. Your feedback is valuable, and we will ensure to communicate this information clearly to future guests to prevent any inconvenience.
Once again, thank you for choosing to stay with us, and we hope to welcome you back again in the future. If there´s anything else we can do to enhance your experience, please don´t hesitate to let us know.
Réponse du service qualité
Dear Leigh,
Thank you for your glowing review. We´re thrilled to hear that Sara´s enthusiasm and recommendations added to your experience. It´s fantastic that you found the apartment extremely well located, spacious, and enjoyed the midweek cleaning service. We appreciate your high recommendation and are delighted to have contributed to a pleasant stay. If your travels bring you back our way, we´d be honored to host you again.
Réponse du service qualité
Dears Roberto & Kevin,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Amelia,
Thank you for sharing your wonderful experience. We are delighted that both families enjoyed our apartment. It´s fantastic to hear that you appreciated the beautiful style and cleanliness, as well as the convenient walking distance to all the attractions in Florence.
We are especially grateful for your kind words about Letizia and her communication and recommendations. Your recommendation means a lot to us, and we would be honored to host you again in the future.
Réponse du service qualité
Dear Susan,
Thank you for sharing your positive experience during your stay with us. We´re delighted your family found our flat comfortable, clean, and well appointed. Your detailed feedback on the bedrooms, bathrooms, and overall ambiance is greatly appreciated. We apologize for any disturbance caused by the neighborhood garbage pickup; thank you for your understanding that it is a factor beyond our control that contributes to the city´s cleanliness. However, we will analyze measures to improve the soundproofing of our accommodation to avoid any inconvenience in the future. Your understanding is valued, and we´re grateful for your recommendation. If your travels bring you back to the area, we would be honored to host you again, ensuring a great stay.
Réponse du service qualité
Estimado José María:
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Estaremos encantados de volver a recibirles en el futuro.
Réponse du service qualité
Dear Candace,
It´s wonderful to hear that your group had an enjoyable stay with us. We´re glad that the central location allowed you to easily explore the local cuisine and iconic sites like the Ponte Vecchio and the Duomo.
Your kind words about our responsiveness mean a lot, and we are pleased that the issue was resolved promptly, ensuring that the rest of your stay was comfortable. Thank you for noting the cleanliness and the accuracy of our descriptions.
We´re delighted you chose to stay with us and hope to welcome you back again soon.
Réponse du service qualité
Dear Michael, Thank you for your positive feedback. We´re delighted to hear that Sara provided a warm welcome and offered detailed guidance on places to go. It´s fantastic that you found the place great and the location ideal. We appreciate your recommendation and look forward to hosting you again in the future.
Quality Department
Réponse du service qualité
Dear Kaity,
We genuinely appreciate you taking the time to leave this glowing review. Sara is indeed an exceptional host, and we´re thrilled to hear about your positive interactions with her from start to finish.
We´re delighted to know that the apartment met your expectations. It´s fantastic that the central location enhanced your stay without feeling overwhelming.
The convenience of a nearby supermarket and the presence of an elevator are details we take pride in providing to our guests. We´re thrilled to have been a part of your wonderful stay. Thank you for choosing us, and we look forward to hosting you again in the future.
Réponse du service qualité
Dear Joseph,
Thank you for taking the time to share your feedback about your stay with us. We appreciate your thoughtful comments and suggestions.
We are delighted that you enjoyed the apartment and your interactions with Sara. We will convey your appreciation to her and encourage her to provide even more recommendations to future guests.
It´s unfortunate that you experienced minor issues with the apartment, but we appreciate your understanding. We´re glad to hear that this was the nicest property you stayed in during your trip to Italy.
We´re delighted that you found the location great, providing easy access to Ponte Vecchio without feeling overwhelmed by the crowd. We look forward to hosting you again, and we´ll strive to make your next stay even more enjoyable.
Réponse du service qualité
Dear Sanjiv,
We appreciate your feedback and apologize for the issues you encountered during your stay. It´s disappointing to hear that you found our host´s responses brash and unresponsive. We strive for a high level of service and this situation do not represent the quality that we aim to offer. We will address this matter with our team to avoid any other situation like this one in future.
We´re sorry about the AC issue and limited amenities. We want to inform you that after your complaint we chang the AC to enhance our service. Your comments are noted, and we will work to rectify the other shortcomings. We understand that a good location alone is not sufficient, and we are committed to enhancing the overall experience for our guests.
We regret that you felt unsatisfied. Your feedback is valuable to us, and we will use it to make necessary improvements. We hope you´ll consider giving us another chance in the future. Thank you for sharing your concerns.
Réponse du service qualité
Dear Morris,
Thank you for your recent review. We´re thrilled to hear you found our apartment overlooking Piazza de Pitti a peaceful escape from the tourist crowds. The spacious living and dining area, well-equipped kitchen, and waterfall showers seemed to have enhanced your stay.
On the other hand, your feedback regarding the need for essential items is duly noted. We apologize for any inconvenience this may have caused. This does not represent the quality standards we want to offer our customers, so we will work on this to avoid it happen again in the future.
We appreciate your valuable input, and we hope to have the pleasure of hosting you again.
Réponse du service qualité
Dear Vena,
We sincerely appreciate your kind words and are delighted to hear that your stay in our historical apartment exceeded your expectations. Our team takes pride in maintaining the charm and attention to detail that makes your experience exceptional.
It´s fantastic to know that you found the apartment impeccably clean and that our extra cleaning service enhanced your comfort. Our central location is indeed a significant advantage, allowing easy access to major attractions on foot.
We´re thrilled that our host´s hospitality and local insights added authenticity to your experience, and we´re grateful for your appreciation of our recommendations. We hope you visit us again soon to explore more of what our wonderful city has to offer.
Réponse du service qualité
Dear Clare,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay and our staff was very helpful. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Daniel,
Thank you so much for taking the time to share your glowing review of our apartment located across from the Pitti Palace. We are thrilled to hear that your stay exceeded your expectations and that you found the description accurate and even more.
We are equally delighted to read your kind words about Rafael, our property manager and concierge. It´s wonderful to know that he was able to enhance your experience with his professionalism and helpful suggestions.
We look forward to hosting you again upon your return. Your loyalty is greatly appreciated.
Quality Department.
Réponse du service qualité
Dear Paul,
Your feedback emphasizing the central location of our apartment and our devoted staff is highly appreciated. We are glad that these aspects met you expectation. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Réponse du service qualité
Dear Antonio,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Réponse du service qualité
Dear Dena,
Thank you for taking the time to share a review of your recent stay with us. We sincerely apologise for any inconvenience you may have encountered during your stay. We would like to have been informed about the inconveniences you experienced and mentioned above so that we could have responded to them properly. We will take note of your complaints about beds, shower and noise so that we can address them and provide a service that meets the expectations of our guests. We are pleased to know that despite the inconveniences you enjoyed your stay, and that the location of the flat and air conditioning were to your liking. Your comments help us to improve and provide the excellent experience we aim for each guest to have. We hope you will give us another opportunity to serve you, where we can truly show you the experience you deserve. Thank you once again for choosing us.
Quality Department
Réponse du service qualité
Dear Mischa:
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Réponse du service qualité
Estimado Fernando:
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos enormemente su opinión y esperamos que hayas tenido una experiencia maravillosa. Fue un placer hospedarle y sería un honor darle la bienvenida nuevamente en un futuro cercano. Su satisfacción es nuestra máxima prioridad y esperamos tener la oportunidad de servirle nuevamente pronto.
Réponse du service qualité
Dear Kathy,
Thank you for your wonderful review. We´re thrilled you and your family enjoyed the property and had a great time exploring Florence. We hope to see you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sophie,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Alexandra. We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Joshua,
Thank you for your thoughtful review. We are delighted to hear you enjoyed the location and amenities our home offers. We apologize sincerely for the drainage issue in the upstairs bathroom and the early morning noise - we understand how these factors can disrupt your experience. We value your feedback and will ensure the bathroom functions properly and explore ways to mitigate the noise in the future. We appreciate your willingness to stay with us again and look forward to hosting you, with these issues resolved. Thank you again for choosing our home.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Dominique,
We appreciate you taking the time to write a review. We´re sorry to hear about the difficulties you faced during your stay. Your feedback is important in helping us improve. We´re grateful for your comments and assure you we will address your concerns.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Carine,
On behalf of the entire team, we want to express our sincere gratitude for your valuable comment about your stay with us. We are pleased to know that we met your expectations and that you enjoyed a pleasant experience. Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction. We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear 明 范,
Thank you for choosing our apartment for your recent stay, and for taking the time to share your positive experience with us. We´re thrilled to hear that you enjoyed the modern amenities and the welcoming atmosphere. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
The bathroom sewer was very smelly on the first day. Fortunately, it was better in the next two days, but it affected the travel experience.
Réponse du service qualité
Dear Haisui,
We would like to thank you for choosing to stay at our apartment in Florence and for sharing your lovely review with us.
We lament the issue that on the first day you experienced some sewer odos.
Nonetheless, we are glad to know that you had a fantastic time and that everything was to your satisfaction. Your feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Steph,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Stephanie,
We are honoured to receive your positive feedback about your stay at our apartment in Florence. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Gina,
We read with great pleasure just how much you have enjoyed your stay with us. We put all of our effort to provide good quality services and there is nothing better for us to read that you had a wonderful stay celebrating the 5th anniversary of your year away in Florence. Once again it has been a pleasure hosting you and we look forward to serving you soon again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Spring,
First and foremost, we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Camilla,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Emily,
Thank you for choosing us for your stay in Florence and for having taken the time to write this great review. We certainly agree that a dedicated bathroom for every bedroom is a mayor perk of this apartment.
Thank you again for reviewing us, we look forward to hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear JaRan Moon,
First and foremost thank you for making us your choice apartment for your stay in Florence. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Viktor,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city. Thank you again for this heartwarming review of your stay with us and for the recomendation, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ellen,
Thank you for choosing our Piazza Pitti I apartment and for your valuable feedback. It is through comments like yours that we understand how our guests spend their holidays. We look forward to welcoming you back at one of our apartments soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Anthony,
Thank you for choosing us for your holidays in Florence and for writing this review. We are delighted to know that the apartment and the team could make your stay a pleasant one. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jacmel,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Abdul,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
the breakfast is on us
everything excellent
Réponse du service qualité
Dear Ricardo,
Thank you for sharing your experience with us. We look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jean-Patrice,
We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons.
We want to apologize for not being able to make you feel supported when having an issue with the payment, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us.
Regarding the apartment itself, we are sorry that so many aspects as the layout or the shelf in the bathroom were not of your liking.
Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Wesley,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. rest assured we will take you reccommendations under good considerations and we hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Robert, thank you for taking the time to share your opinion. We are delighted to know that you enjoyed your time with us and loved the apartment for its prime location.
We certainly hope you will give us the pleasure of welcoming you back in the near future.
Aija T.
Quality Department
Réponse du service qualité
Dear Guy, thank you for your kind fedback. It is always a pleasure to know that our guests went home with great holiday memories. We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Réponse du service qualité
Dear Jon, thank you for making us your choice accommodation and for the comments you made about your stay. They help us to understand how our guests experience their stay with us. We continuously strive to deliver high standards and ensure that all our guests leave with beautiful vacation memories.
We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
We loved it here! Beautiful views of Boboli and Pitti Palace. Lovely cafes, shops all downstairs, less than 5 mins walk to hotspots and yet not living in the middle of all the foot traffic. Would definitely come back next visit to Florence. Wonderful and helpful team. Very helpful, flexible and kind. We felt very lucky to find this happy place!
Réponse du service qualité
Dear Jessica, we are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment.
It was a pleasure to assist you and it would be a pleasure to welcome you back anytime you plan a visit to Florence.
Aija T.
Quality Department
Réponse du service qualité
Dear Tyson, than you very much for choosing our apartment. We are thrilled you enjoyed your stay with us and we look forward to serving you again in the future.
Aija T.
Quality Department
Nessun cambio kit bagno, asciugamani e lenzuola in 5 giorni.
Réponse du service qualité
Thank you very much for choosing our apartment for your stay and for taking the time to review your personal experience.
We are glad to know that you ejoyed our exceptional hospitality, and we appreciate your highlights on the cleanliness, location and installations of the property. Your constructive comments is also an opportunity for us to look at areas which may have need an improvement, therefore we highly appreciate your feedback.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department