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Apartamento
Piazza Pitti I

Florencia · Florencia

9,5 (67 valoraciones)


1-8
Personas

4
Dormitorios

4
Baños

180 m2
Superficie

Sobre el alojamiento

Se trata de un magnífico apartamento de 4 dormitorios y 4 baños, de alta calidad en materiales, acabados, amueblamiento, etc. El suelo es de madera, los baños son de mármol y piedra, el mobiliario es de diseño en su mayoría, y en general, todo en el apartamento es de gran prestancia, calidad y confort.

Al entrar en el apartamento accedemos directamente a la zona de comedor del salón, donde se encuentra la mesa de comedor y la cocina, abierta, moderna y totalmente equipada con todo lo necesario.

Continuando por el salón llegamos a la zona de estar, con sofá, mesa, televisión, etc, y unas impresionantes vistas sobre el Palacio Pitti. Dando al mismo salón hay un baño completo e independiente. Además, a través de unas escaleras se accede a la habitación de la planta alta, compuesta por una cama de matrimonio de 1,50 x 1,90 m, televisión y un baño completo en suite.

Cruzando el salón llegamos a una habitación espaciosa con cama de matrimonio de 1,50 x 1,90 m y vistas igualmente a la Plaza Pitti.

A las otras dos habitaciones se accede por un pasillo comunicante, ambas tienen cama de matrimonio de 1,50 x 1,90 m, Smart TV, baño completo en suite y vistas a la Plaza Pitti.

La zona del apartamento es una de las mejores de la ciudad. En pleno centro histórico de Florencia, con todos los monumentos de la ciudad a unos metros o minutos caminando.

En la zona hay además tiendas de marca, pequeños bares y tiendas de comestibles, los mejores restaurantes de la ciudad, supermercados, etc.

Aire acondicionado Split
Calefacción Split
Servicios Jabón, gel, champú, sábanas y toallas
Mascotas No permitidas
Cuna Disponible
Planta 4ª Planta
Ascensor Disponible
WiFi Gratis
Televisión Smart TV
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional

> Late Check-in: Las entradas a partir de las 21:00h tienen un coste extra que deberá ser pagado a su llegada a la persona que les reciba.
De 21:00h a 00:00h: 30€. De 00:00h a 02:00h: 50€.

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Valoración de la propiedad

9,5 (67 Valoraciones)

Ubicación
9,8
Calidad
9
Limpieza
9,8
Personal
9,5
Instalaciones
9,5
Recomendación
9,6

Nos interesa tu opinión


Opiniones de nuestros clientes

James Duncum10
MAY 2024
The apartment was beautiful and exactly like it was advertised. Sara was exceptional and was there for every need. The location was great with easy walks to all of the sites and restaurants within 15 minutes. Would absolutely stay there again.
Respuesta del Departamento de Calidad

Dear James,

Thank you very much for your kind words. We are pleased to hear that the flat met your expectations and that you found the description accurate. We are especially happy to hear that our staff was exceptional and available for all your needs.

We are proud to know that the location of the flat allowed you to enjoy all the sites and restaurants within walking distance.

We look forward to welcoming you again on your next visit.

Quality Department

Maria-Alexandra Papoutsi10
MAY 2024
No ha dejado ningún comentario.

Marcello Dini10
ABR 2024
Great apartment but sadly very loud, the sound insulation is not good enough to block out street noises
Respuesta del Departamento de Calidad

Dear Marcello,

Thanks for your comment. We are glad to know that you found our apartment great. We are sorry for the inconvenience that outside noise may have caused during your stay. We would like to clarify some important points about our location and building. Pitti Square is a pedestrian square, which means that there is hardly any traffic, except for a few authorized cars.

Our building dates back to the late 1700s. The windows are not modern, which is part of the authenticity and charm of staying in such an architecturally protected area.

We greatly appreciate your understanding of the historical features of our property.

We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience.


Quality Department

Gabriel Abreu10
ABR 2024
Our stay in Florence was very pleasant thanks for the team organizing and the very well kept and managed airbnb. Definitely recommend it!
Respuesta del Departamento de Calidad

Dear Gabriel,

Your positive review has truly brightened our day and reaffirms our dedication to exceptional service. Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences.

Thank you for sharing your experience with us and for allowing us to be a part of your journey.


Quality Department

Elizabeth Lavender10
ABR 2024
Spacious clean and comfortable apartment for 7 adults and child. Great central location overlooking the Pitti Palace and lovely views to the Boboli Gardens. The downside is that we were woken early each morning by the noise of refuse trucks and bottle recycling immediately opposite the apartment. The kitchen was well equipped but toaster was too small for most bread and needed more adapters/ sockets for appliances. Could also do with a washing-up bowl. Good space for sitting and eating together but not a lot of room to cook together. Beds were comfortable and showers were great. We had to make a bed on the floor for our 2 year old and wash her in a bucket. Fortunately she didn’t mind! For our large group an extra set of keys or key safe would have been useful. Would have also liked a security safe for our valuables. The apartment comfortably accommodated 8 people in a fantastic location. For the cost we expected it to be excellent. With a few small improvements it could be.
Respuesta del Departamento de Calidad

Dear Elizabeth,

Thank you for sharing your comments about your stay at our apartment in Florence. We are pleased to know that you found the apartment spacious, clean and comfortable for your group, and that you enjoyed the excellent location overlooking the Pitti Palace and the Boboli Gardens.

We are grateful for your feedback and deeply regret that your stay was less than perfect. It seems that some aspects of your stay were not up to our usual standards. Please accept our sincere apologies for any inconvenience caused.

We would like to point out that Plaza Pitti is a pedestrian square with very little traffic, since only a few authorized cars can circulate. We are sorry that the external noise caused by the garbage trucks has disturbed your rest, unfortunately this is a problem completely external to Genteel Home, over which we have no control. Our building dates back to the late 1700s and is part of the authenticity and charm of staying in such an architecturally protected area. The windows are not modern due to historic preservation regulations we must follow.

Regarding the kitchen, we appreciate your feedback about the toaster and adapters, and we will work to improve these aspects. We understand that it would have been ideal to have more space for group cooking, although we are pleased to know that you liked the area to sit and eat together.

We appreciate your suggestions regarding an additional set of keys and security options, and will consider these recommendations for future improvements. We strive to provide the most complete information possible so that our guests can book with complete confidence and knowledge of the services we offer.

We strive to provide an excellent experience and welcome your feedback, which helps us identify areas for improvement. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable.


Quality Department

Laza Petronela10
ABR 2024
No ha dejado ningún comentario.

Yu Mei Chang10
ABR 2024
No ha dejado ningún comentario.

Tessari Valeria10
MAR 2024
Puntualidad, limpieza, disponibilidad y cortesía.
Respuesta del Departamento de Calidad

Dear Tessari,

We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay.

We look forward to welcoming you back again.

Quality Department.

Apiwat H10
MAR 2024
…we are altogether 8 adults, these 4 rooms are clean and suitable for us, one room is upstair and lovely under roof top with bathroom… …the place is located on walkable distances to many tourist spots around 10-20 minutes… very convenience…closed to Ponte Vecchio bridge and Uffizi Gallery… …the host come to meet and greet us and allow us to check-in earlier and also introduces us many useful informations… she is very kind… …thank you very much…we love to come back again 😃…
Respuesta del Departamento de Calidad

Dear Apiwat, We sincerely thank you for taking the time to recognize our staff´s efforts in your comprehensive review. We´re absolutely delighted to know that our team´s dedicated service made a positive impact on your stay and contributed to your overall experience. We are truly pleased to hear that you enjoyed the apartment´s comfort, cleanliness, and convenient location. Your kind and encouraging feedback serves as an invaluable motivation for us. We remain committed to serving you with excellence and look forward to the opportunity to welcome you back in the future.

Enrico Cartocci10
FEB 2024
Fantastic apartment in an amazing location. Plenty of space. Very friendly and responsive communication. Only downside, as already noted by previous guests, is the noise from the garbage collection trucks. Overall highly recommended.
Respuesta del Departamento de Calidad

Dear Enrico, We are pleased you enjoyed our prime location and thank you for bringing the other issues to our attention. Our sincerest apologies for any inconvenience caused. Your feedback helps us improve, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience.

Lisette Nieves10
FEB 2024
Our stay was wonderful and we utilized the two apartments for our family gathering, this was our second visit with Genteel Home. The apartments were spotless and we loved that the cleaning person came mid stay and cleaned up, which felt like we we had hotel amenities with the privacy and space we wanted. We were welcomed and provided with recommendations and communicated with us clearly throughout the stay. The location is amazing across from Pitti Palace and steps away from the Ponte Vecchio, restaurants and shops right outside the door. Look forward to staying again and would easily recommend it.
Respuesta del Departamento de Calidad

Dear Lisette,


Thank you for your feedback. We´re delighted that you found our apartments spotless and appreciated the mid-stay cleaning service. Our team´s clear communication and helpful recommendations aimed to ensure your stay was seamless and enjoyable. The prime location, situated across from Pitti Palace and steps away from Ponte Vecchio, restaurants, and shops, added to the convenience and charm of your stay. Your satisfaction is our utmost priority, and we are honored by your positive feedback. It´s heartening to hear that you´re already considering a return visit, and we eagerly await the opportunity to welcome you back to Genteel Home for another memorable experience. Thank you for your trust and for recommending us.

Quality Department.

Leo Wang10
FEB 2024
Our trip to Florence this time left us with a beautiful impression on both the city and the house. We took a taxi at the entrance when we left the train station, which was quite convenient. The house is located in a quiet and bustling location, very close to the old bridge and the core ancient city area. There are also many good restaurants and bars around it . What impressed me most was that the nearby ice cream shop we pass by is great, and we go to eat it every day. There is a Conad supermarket not far away, with a wide range of products that are convenient for purchasing and cooking. Especially the Pitt Palace across from us is great and worth visiting (it can be purchased in conjunction with the Uffiz Museum of Art). On the first day, there was a small incident where you had better bring the key to the hallway door, otherwise you may accidentally lock yourself outside.
Respuesta del Departamento de Calidad

Dear Leo,

Thank you for sharing your experience with us. We´re thrilled to hear that your trip to Florence left such a beautiful impression, both of the city and our house. It´s wonderful to know that you found the location convenient, with easy access to the train station and close proximity to the historic sites, restaurants, and bars. We´re glad you enjoyed the nearby ice cream shop and found the Conad supermarket convenient for your needs. We apologize for the small incident regarding the hallway door key on the first day. Your feedback is valuable, and we will ensure to communicate this information clearly to future guests to prevent any inconvenience.

Once again, thank you for choosing to stay with us, and we hope to welcome you back again in the future. If there´s anything else we can do to enhance your experience, please don´t hesitate to let us know.

Leigh Fourie10
DIC 2023
Sara was great! Wonderful enthusiasm, and great recommendations. Apartment is extremely well located. Nice and spacious. We stayed for a week and midweek we had a cleaning service which was great! New bedding, new towels and a really good clean! Will highly recommend this apartment!
Respuesta del Departamento de Calidad

Dear Leigh,

Thank you for your glowing review. We´re thrilled to hear that Sara´s enthusiasm and recommendations added to your experience. It´s fantastic that you found the apartment extremely well located, spacious, and enjoyed the midweek cleaning service. We appreciate your high recommendation and are delighted to have contributed to a pleasant stay. If your travels bring you back our way, we´d be honored to host you again.

Roberto & Kevin Lee-Ruiz10
DIC 2023
Great apartment in a great location! We loved our stay and would highly recommend.
Respuesta del Departamento de Calidad

Dears Roberto & Kevin,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department

Amelia McLean10
DIC 2023
We were two families travelling together (7 adults) and we just loved this apartment! It is beautifully styled and clean, and within walking distance of everything you want to see and do in Florence. Letizia was also fabulous in her communication and recommendations. Would absolutely recommend.
Respuesta del Departamento de Calidad

Dear Amelia,

Thank you for sharing your wonderful experience. We are delighted that both families enjoyed our apartment. It´s fantastic to hear that you appreciated the beautiful style and cleanliness, as well as the convenient walking distance to all the attractions in Florence.

We are especially grateful for your kind words about Letizia and her communication and recommendations. Your recommendation means a lot to us, and we would be honored to host you again in the future.

Susan Amori8
NOV 2023
As a family of 5 we were very comfortable in this flat for a week. Three bedrooms on main floor, 1 bedroom/bath up a set of narrow stairs with a low ceiling. The apartment was very clean and well appointed. Beds are firm, bathrooms are very nice with walk in showers. We generally loved the location, but be advised that the neighborhood garbage/recycling is right across the street. Garbage pickup was around 6am every morning and quite loud - so highly recommend ear plugs. Overall we had a great stay!
Respuesta del Departamento de Calidad

Dear Susan,

Thank you for sharing your positive experience during your stay with us. We´re delighted your family found our flat comfortable, clean, and well appointed. Your detailed feedback on the bedrooms, bathrooms, and overall ambiance is greatly appreciated. We apologize for any disturbance caused by the neighborhood garbage pickup; thank you for your understanding that it is a factor beyond our control that contributes to the city´s cleanliness. However, we will analyze measures to improve the soundproofing of our accommodation to avoid any inconvenience in the future. Your understanding is valued, and we´re grateful for your recommendation. If your travels bring you back to the area, we would be honored to host you again, ensuring a great stay.

José María Compagni Morales10
NOV 2023
Sin duda un alojamiento ideal para visitar Florencia. Esperamos volver.
Respuesta del Departamento de Calidad

Estimado José María:

Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Estaremos encantados de volver a recibirles en el futuro.

Estelle van Laar8
NOV 2023
No ha dejado ningún comentario.

Candace Badie10
OCT 2023
Great location! Walking distance to many restaurants, Ponte Vecchio and the Duomo. Very responsive host. We had a small leak, and she was able to make the repairs happen quickly. Place was clean and exactly as described. My group thoroughly enjoyed our stay!! Thanks!
Respuesta del Departamento de Calidad

Dear Candace,

It´s wonderful to hear that your group had an enjoyable stay with us. We´re glad that the central location allowed you to easily explore the local cuisine and iconic sites like the Ponte Vecchio and the Duomo.

Your kind words about our responsiveness mean a lot, and we are pleased that the issue was resolved promptly, ensuring that the rest of your stay was comfortable. Thank you for noting the cleanliness and the accuracy of our descriptions.

We´re delighted you chose to stay with us and hope to welcome you back again soon.

Michael Stapleton10
OCT 2023
Sara met us...Very helpful, all smiles, and gave us detailed guide of where to go and eat! What a great place and ideal location! Highly recommend!
Respuesta del Departamento de Calidad

Dear Michael, Thank you for your positive feedback. We´re delighted to hear that Sara provided a warm welcome and offered detailed guidance on places to go. It´s fantastic that you found the place great and the location ideal. We appreciate your recommendation and look forward to hosting you again in the future.

Quality Department

Kaity K10
OCT 2023
Sara was a wonderful host from beginning to end. She had been corresponding with me from a few days prior to right up until after. The apartment was spotless and the 4 bathrooms to 4 bedrooms situation is THE BEST. The location was PERFECT and so close to everything without feeling like it was too chaotic. There was a supermarket so close by, and the building had an elevator which was such a great benefit. We had the best stay. Thank you!
Respuesta del Departamento de Calidad

Dear Kaity,

We genuinely appreciate you taking the time to leave this glowing review. Sara is indeed an exceptional host, and we´re thrilled to hear about your positive interactions with her from start to finish.

We´re delighted to know that the apartment met your expectations. It´s fantastic that the central location enhanced your stay without feeling overwhelming.

The convenience of a nearby supermarket and the presence of an elevator are details we take pride in providing to our guests. We´re thrilled to have been a part of your wonderful stay. Thank you for choosing us, and we look forward to hosting you again in the future.

Joseph Graniero10
OCT 2023
The street has both blue and green numbered buildings, so it´s easy to wind up a few blocks down from where you need to be. It also seems that taxis need permission to drive down the street where the building is located. Check with your car service as we found our transfer from Rome left is with a bit of a walk (which is was not easy with all of our luggage!). The apartment itself was great as was Sara. Ask her for recommendations! If we only had enough time to visit all of the places she recommended... There were a few minor issues with the apartment, but that was common of all properties we stayed at during our trip to Italy and this apartment was BY FAR the nicest one. The location is great - a short walk to the Ponte Vecchio, but far enough that you don´t feel suffocated by the crowd. I´d definitely stay here again!
Respuesta del Departamento de Calidad

Dear Joseph,

Thank you for taking the time to share your feedback about your stay with us. We appreciate your thoughtful comments and suggestions.

We are delighted that you enjoyed the apartment and your interactions with Sara. We will convey your appreciation to her and encourage her to provide even more recommendations to future guests.

It´s unfortunate that you experienced minor issues with the apartment, but we appreciate your understanding. We´re glad to hear that this was the nicest property you stayed in during your trip to Italy.

We´re delighted that you found the location great, providing easy access to Ponte Vecchio without feeling overwhelmed by the crowd. We look forward to hosting you again, and we´ll strive to make your next stay even more enjoyable.

Sanjiv Mehta4
SEP 2023
The host were very brash and unresponsive. The A C in one room was not working. The soap and other amenities were very limited. Not worth the price that we paid. Location being good is not enough. The reply to everything thing was we can’t do anything. Would never advice people to book.
Respuesta del Departamento de Calidad

Dear Sanjiv,

We appreciate your feedback and apologize for the issues you encountered during your stay. It´s disappointing to hear that you found our host´s responses brash and unresponsive. We strive for a high level of service and this situation do not represent the quality that we aim to offer. We will address this matter with our team to avoid any other situation like this one in future.

We´re sorry about the AC issue and limited amenities. We want to inform you that after your complaint we chang the AC to enhance our service. Your comments are noted, and we will work to rectify the other shortcomings. We understand that a good location alone is not sufficient, and we are committed to enhancing the overall experience for our guests.

We regret that you felt unsatisfied. Your feedback is valuable to us, and we will use it to make necessary improvements. We hope you´ll consider giving us another chance in the future. Thank you for sharing your concerns.

Morris Mauer10
SEP 2023
Away from the throngs of tourists , this apartment offers a relaxing retreat overlooking Pza de Pitti. The living room/dining room combination provided a spacious gathering place. The open, well supplied kitchen contains a table adequate for sitting six comfortably. Three of the four bedrooms have an en-suite bathroom. The fourth, separated by the dining room enabling guests to use without entering a bedroom. The waterfall showers were a pleasant surprise; a handheld water spray gave sufficient pressure for hair rinsing and for those difficult to reach areas. For the price, guests shouldn’t be asked to buy toilet paper, paper towels, and dish soap. Mornings, our group of six disregarded the 4 supplied Nepresso pods favoring instead to use the house 4-cup espresso machine with the coffee and other daily groceries purchased from the local Sapori & Dintorni market a 5 minute walk towards the Ponte Vecchio. Take the adjacent walkway to find one of the city’s better gelato spots.
Respuesta del Departamento de Calidad

Dear Morris,

Thank you for your recent review. We´re thrilled to hear you found our apartment overlooking Piazza de Pitti a peaceful escape from the tourist crowds. The spacious living and dining area, well-equipped kitchen, and waterfall showers seemed to have enhanced your stay.

On the other hand, your feedback regarding the need for essential items is duly noted. We apologize for any inconvenience this may have caused. This does not represent the quality standards we want to offer our customers, so we will work on this to avoid it happen again in the future.

We appreciate your valuable input, and we hope to have the pleasure of hosting you again.

Vesna Franic10
SEP 2023
I booked this listing for a group of colleagues. Here is their review: The apartment’s historical charm with attention to detail made our stay exceptional. The apartment was impeccably clean. The extra cleaning service added an extra layer of comfort to our stay. What made this stay truly special was the central location, putting all major attractions within walking distance. The host’s hospitality and local insights added authenticity to the experience. We couldn’t fit in everything that they mentioned into our itinerary, but the recommendations given were superb.
Respuesta del Departamento de Calidad

Dear Vena,

We sincerely appreciate your kind words and are delighted to hear that your stay in our historical apartment exceeded your expectations. Our team takes pride in maintaining the charm and attention to detail that makes your experience exceptional.

It´s fantastic to know that you found the apartment impeccably clean and that our extra cleaning service enhanced your comfort. Our central location is indeed a significant advantage, allowing easy access to major attractions on foot.

We´re thrilled that our host´s hospitality and local insights added authenticity to your experience, and we´re grateful for your appreciation of our recommendations. We hope you visit us again soon to explore more of what our wonderful city has to offer.

Clare Goldie10
AGO 2023
Absolutely loved staying here and couldn’t recommend highly enough, our check-in host was wonderful and gave us so many recommendations that we absolutely loved. The apartment is gorgeous and we felt right at home. You won’t be disappointed!
Respuesta del Departamento de Calidad

Dear Clare,

Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay and our staff was very helpful. It would be our pleasure to welcome you back in the future.

Daniel Corcoran10
AGO 2023
Located across from the Pitti Palace and steps from shops, restaurants, and scenic walks, this apartment was everything stated in it´s description and more! Rafael the property manager/concierge was wonderful - accommodating, professional, and gave us terrific suggestions on restaurants and things to do. We´ll be booking this property again upon our return for sure!
Respuesta del Departamento de Calidad

Dear Daniel,

Thank you so much for taking the time to share your glowing review of our apartment located across from the Pitti Palace. We are thrilled to hear that your stay exceeded your expectations and that you found the description accurate and even more.

We are equally delighted to read your kind words about Rafael, our property manager and concierge. It´s wonderful to know that he was able to enhance your experience with his professionalism and helpful suggestions.

We look forward to hosting you again upon your return. Your loyalty is greatly appreciated.

Quality Department.

Paul Carter10
JUL 2023
Beautiful and spacious apartment in a really good location. Lots of great little restaurants, wine bars and supermarket. Rafael met us and showed us around the apartment and gave loads of useful tips to coffee bars and restaurants etc.
Respuesta del Departamento de Calidad

Dear Paul,

Your feedback emphasizing the central location of our apartment and our devoted staff is highly appreciated. We are glad that these aspects met you expectation. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.

Antonio Gatti10
JUL 2023
Great flat, clean, well located, nice host
Respuesta del Departamento de Calidad

Dear Antonio,

Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.

Vangelisti Dena6
JUL 2023
The apartment is spacious for the 7 of us. The location is ideal and the air conditioning worked well. I would warn that the 4th bedroom was deemed very uncomfortable by our 15 and 17 year old daughters. The head clearance is very low and they repeatedly hit their heads. The shower does not drain properly in two of the bathrooms and floods the floor. The beds are very hard and the glass breaking noise from outside can be disruptive to sleep. Overall, we enjoyed our stay but for the price some of what I´ve listed here should be addressed.
Respuesta del Departamento de Calidad

Dear Dena,

Thank you for taking the time to share a review of your recent stay with us. We sincerely apologise for any inconvenience you may have encountered during your stay. We would like to have been informed about the inconveniences you experienced and mentioned above so that we could have responded to them properly. We will take note of your complaints about beds, shower and noise so that we can address them and provide a service that meets the expectations of our guests. We are pleased to know that despite the inconveniences you enjoyed your stay, and that the location of the flat and air conditioning were to your liking. Your comments help us to improve and provide the excellent experience we aim for each guest to have. We hope you will give us another opportunity to serve you, where we can truly show you the experience you deserve. Thank you once again for choosing us.

Quality Department

Mischa Dunton10
JUL 2023
Great location, easily walkable to everything and surrounded by fantastic restaurants and small shops.
Respuesta del Departamento de Calidad

Dear Mischa:

We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.

Fernando Rubio Castillo10
JUL 2023
Único tema es que no tiene lavadora. Para este tamaño de departamento el tiempo de uso es indispensable tener lavadora y secadora. Con eso tendrían 100 puntos de mi parte. Ojalá lo tomen en cuenta. Rafael fue excelente anfitrión nos dio muchas recomendaciones. Todas, fueron excelentes. Nos vamos pero seguro regresamos pronto al mismo lugar. Muy recomendable
Respuesta del Departamento de Calidad

Estimado Fernando:

Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos enormemente su opinión y esperamos que hayas tenido una experiencia maravillosa. Fue un placer hospedarle y sería un honor darle la bienvenida nuevamente en un futuro cercano. Su satisfacción es nuestra máxima prioridad y esperamos tener la oportunidad de servirle nuevamente pronto.

Kathy Coffman10
JUN 2023
Property was perfect for our family. Bathrooms are fabulous, comfortable beds and fully outfitted kitchen…all in a charming apartment well located for exploring Florence. Many major tourist attractions, coffee shops and restaurants within easy walking distance.
Respuesta del Departamento de Calidad

Dear Kathy,
Thank you for your wonderful review. We´re thrilled you and your family enjoyed the property and had a great time exploring Florence. We hope to see you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager

John Nadeau10
JUN 2023
outstanding hosts - we were greeted by Rafa upon arrival - he showed us around the house, made sure we knew how equipment worked - set up on wifi - additionally Rafa provided recommendations on local restaurants which we used and were very pleased. we had very little issues but anything we needed was provided quickly. The location was excellent as well - walking proximity to train station, shopping, Bobli Gardens and right above cafe for morning coffee i´d stay at this location again

Caitlin Baggott10
JUN 2023
Our family enjoyed a lovely stay. The apartment is beautiful, comfortable and ideally located. Everything was perfect!

Sophie Dobber10
JUN 2023
Excelente lugar.
Respuesta del Departamento de Calidad

Dear Sophie,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.

Jose L.H. Campos
Quality Department Manager

Alexandra Slosarcikova10
MAY 2023
I loved the place, especially because of the location. The host responded very well, booked places for us and solved an electricity problem with great speed and efficiency.
Respuesta del Departamento de Calidad

Dear Alexandra. We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager

Joshua Fine8
MAY 2023
We stayed with a family group of 7. Great location with walkable relatively easy access to most sites in Florence. The check in process was relatively easy. The host met us promptly and showed us around, as well as recommended many restaurants, grocery stores in nearby shops. The home is updated throughout with modern bathrooms. The bathroom/ shower upstairs unfortunately was not draining well and was not usable. The host tried to put Drano, but was not successful. The only other negative comment would be the outside noise. The large trash cans for the community are located directly outside and the trucks to empty the trash come very early in the morning. You can hear their reverse Warning sounds, and the trash being emptied at 6-7am. overall, we did enjoy our stay. I would stay again, but would make sure that the upstairs bathroom was functioning properly.
Respuesta del Departamento de Calidad

Dear Joshua,
Thank you for your thoughtful review. We are delighted to hear you enjoyed the location and amenities our home offers. We apologize sincerely for the drainage issue in the upstairs bathroom and the early morning noise - we understand how these factors can disrupt your experience. We value your feedback and will ensure the bathroom functions properly and explore ways to mitigate the noise in the future. We appreciate your willingness to stay with us again and look forward to hosting you, with these issues resolved. Thank you again for choosing our home.

Jose L.H. Campos
Quality Department Manager

Dominique Steinberg8
MAY 2023
Very wonderfully located. Apartment not so much inadequate as not really right for older adults, including one bedroom of difficult access, one bedroom really tiny for two people, closet and storage space quite sparse, and all showers dangerous.
Respuesta del Departamento de Calidad

Dear Dominique,
We appreciate you taking the time to write a review. We´re sorry to hear about the difficulties you faced during your stay. Your feedback is important in helping us improve. We´re grateful for your comments and assure you we will address your concerns.

Jose L.H. Campos
Quality Department Manager

Carine Fannius10
ABR 2023
L’appartement est idéalement situé, un peu en retrait de la zone très touristique mais joignable en 5 min à pied. Décoré avec goût et spacieux, idéal pour une grande famille ou des couples. Parfaitement fonctionnel. L’accueil est très sympathique et tout est simple d’usage.
Respuesta del Departamento de Calidad

Dear Carine,
On behalf of the entire team, we want to express our sincere gratitude for your valuable comment about your stay with us. We are pleased to know that we met your expectations and that you enjoyed a pleasant experience. Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction. We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.

Jose L.H. Campos
Quality Department Manager

明 范10
ABR 2023
专业团队的接待,只需要提前告知到达的时间,团队会等候在门口迎接,公寓的设施齐全,装修很新,非常温馨的公寓。最主要的就是交通便捷,步行到达著名景点和奢侈品购物都很便捷。赞👍🏻 独特亮点:便捷 房子历史悠久 Nice
Respuesta del Departamento de Calidad

Dear 明 范,
Thank you for choosing our apartment for your recent stay, and for taking the time to share your positive experience with us. We´re thrilled to hear that you enjoyed the modern amenities and the welcoming atmosphere. We hope to have the opportunity to host you again soon.

Jose L.H. Campos
Quality Department Manager

HAISUI XING7
ABR 2023
Good location
The bathroom sewer was very smelly on the first day. Fortunately, it was better in the next two days, but it affected the travel experience.
Respuesta del Departamento de Calidad

Dear Haisui,
We would like to thank you for choosing to stay at our apartment in Florence and for sharing your lovely review with us.
We lament the issue that on the first day you experienced some sewer odos.
Nonetheless, we are glad to know that you had a fantastic time and that everything was to your satisfaction. Your feedback is highly appreciated, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Steph10
ABR 2023
Perfectly clean and amazing location. I would recommend to anyone staying in Florence !
Respuesta del Departamento de Calidad

Dear Steph,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.

Jose L.H. Campos
Quality Department Manager

Stephanie Shearer10
ABR 2023
We loved our stay! Clean and easy to navigate for our group of 7
Respuesta del Departamento de Calidad

Dear Stephanie,
We are honoured to receive your positive feedback about your stay at our apartment in Florence. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Gina10
ABR 2023
We had an excellent stay! We were a group of 7 doing a 5 year anniversary of studying abroad in Florence. The apartment was absolutely perfect & very spacious for our group. It was also a short walk to all attractions. Thank you for a great stay, would highly recommend!
Respuesta del Departamento de Calidad

Dear Gina,
We read with great pleasure just how much you have enjoyed your stay with us. We put all of our effort to provide good quality services and there is nothing better for us to read that you had a wonderful stay celebrating the 5th anniversary of your year away in Florence. Once again it has been a pleasure hosting you and we look forward to serving you soon again.

Jose L.H. Campos
Quality Department Manager

Spring Morris10
MAR 2023
We loved our stay in Florence in this lovely apartment! Super convenient location and gorgeous space. Great communication from our hosts and awesome recommendations. Would love to stay here again!
Respuesta del Departamento de Calidad

Dear Spring,
First and foremost, we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.

Jose L.H. Campos
Quality Department Manager

Camilla Sant10
MAR 2023
The apartment was absolutely beautiful. Each of the four double bedrooms had its own bathroom (3 ensuite) and the kitchen/living area was a generous size, especially for a city-centre building. The hosts were very friendly and helpful, and gave us loads of recommendations for things to do during our stay. One point of note is that the bins are emptied in the mornings before the tourists descend, and if you are a light sleeper then take ear-plugs, but others in my party were not affected by the noise from the lorry. I would definitely use Genteel Homes when staying in Europe again.
Respuesta del Departamento de Calidad

Dear Camilla,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Emily Gillingham10
FEB 2023
Lively neighborhood and a very comfortable home for our party of 5 + a luxury to have a bathroom for every bedroom. We would love to return. Our host was responsible and helpful.
Respuesta del Departamento de Calidad

Dear Emily,
Thank you for choosing us for your stay in Florence and for having taken the time to write this great review. We certainly agree that a dedicated bathroom for every bedroom is a mayor perk of this apartment.
Thank you again for reviewing us, we look forward to hosting you again soon.

Jose L.H. Campos
Quality Department Manager

JaRan Moon10
FEB 2023
너무너무나 편안하고 아름답고 훌륭한 숙소였습니다~ 다음에 피렌체 가면 꼭 다시 가고싶은 곳이였습니다.
Respuesta del Departamento de Calidad

Dear JaRan Moon,
First and foremost thank you for making us your choice apartment for your stay in Florence. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Viktor Karg9,8
FEB 2023
Sehr schönes Wohnung in sehr guter Lage! Der Empfang hat gut geklappt, auf unsere Wünsche wurde eingegangen. Wir können das Quartier weiterempfehlen.
Respuesta del Departamento de Calidad

Dear Viktor,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city. Thank you again for this heartwarming review of your stay with us and for the recomendation, we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Ellen OConnor8
ENE 2023
Pitti apartment was great, very convenient and still in a not too busy part of town. Lots of neighborhoods in Florence and this apartment is convenient for visiting many of them. The apartment’s security was a challenge, had to call for help a couple of times. Owner/manager was very responsive.
Respuesta del Departamento de Calidad

Dear Ellen,
Thank you for choosing our Piazza Pitti I apartment and for your valuable feedback. It is through comments like yours that we understand how our guests spend their holidays. We look forward to welcoming you back at one of our apartments soon.

Jose L.H. Campos
Quality Department Manager

Anthony Richardson8
ENE 2023
Very nice place and location. Great check in and responsive team.
Respuesta del Departamento de Calidad

Dear Anthony,
Thank you for choosing us for your holidays in Florence and for writing this review. We are delighted to know that the apartment and the team could make your stay a pleasant one. We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Jacmel Mera10
ENE 2023
The host were extremely friendly. They met us at the location for an easy check in. The house was clean, and had ample space for all 8 of us. We were all together and still had our own privacy. The location was close to all the places we had to go. Only downfall was that the house didn’t have a full length mirror. Also, not everyone can shower at once or else the water stops working.
Respuesta del Departamento de Calidad

Dear Jacmel,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Andrea de Perini10
ENE 2023
tutto

Veronica Peretti10
DIC 2022
No ha dejado ningún comentario.

Rosanna Gallucci10
DIC 2022
No ha dejado ningún comentario.

Abdul Alhusaini10
NOV 2022
Amazing apartment. Simply the best rental stay I ever had. Excellent furnishing. Charming furnishings. Top WiFi speed and coverage. The family instantly fell in love with the apartment. 4 bedrooms, with three of them having their own en-suite bathrooms (the 4th has its own, across the hallway). There’s is also a sofa bed that we didn’t have to use. Plenty of space for everyone.
Respuesta del Departamento de Calidad

Dear Abdul,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

ricardo martins9,6
NOV 2022
exeptional location
the breakfast is on us
everything excellent
Respuesta del Departamento de Calidad

Dear Ricardo,
Thank you for sharing your experience with us. We look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

jean-patrice netter6
NOV 2022
Cet appartement très bien situé dans Florence, mais mal insonorisé malgré un double vitrage, n´est manifestement pas habité par de vraies personnes. C´est un appartement lego, un genre de suite dont nous avons occupé 3 chambres avec salle de douche toilette, un living et une cuisine salle à manger. La porte d´entrée de l´appartement donne directement dans la cuisine living ce qui fait qu´on a un peu l´impression d´habiter dans le couloir. Pas grave car peu de mouvements. La porte d´entrée avec une serrure coffre fort est extrêmement difficile à déverrouiller de l´extérieur. Il vaut mieux être à deux. Nous avons attendu 2 heures sur la place Pitti pour entrer, l´agence nous ayant donné un faux numéro pour leur compte en banque. Multiples échanges téléphoniques avec l´agence espagnole Genteel (sic) à Séville qui a refusé à la personne sur place (à 20mn de l´appartement apparemment) de nous laisser entrer. Ils nous ont finalement communiqué un autre numéro de compte qui lui a fonctionné. Excuses les plus plates. Abritel n´a pas pu nous aider malgré son accueil en Roumanie. Nous sommes restés une semaine. Dans la cuisine nous avons trouvé des dosettes de café trop grosses pour la machine, des pastilles pour machine à laver le linge alors qu´il n´y avait qu´une machine à laver la vaisselle. Odeurs pestilentielles dans les 3 salles de bain, probablement des remontées des égoûts de Florence, la plomberie italienne ne semblant pas connaître les siphons qui justement permettent d´éviter ces inconvénients. Les placards à vaisselle sont très hauts ce qui permet d´éviter de se cogner mais il n´y a pas d´escabeau pour atteindre la vaisselle. Attention quand vous vous brossez les dents, la tablette est à hauteur de votre front. Pas de porte savon dans les douches et une lumière qui s´allume automatiquement dans le couloir quand vous voulez transiter entre les chambres. Nous avons fini par localiser les capteurs et les recouvrir de chiffons pour les neutraliser. Chauffage extrêmement bizarre lui aussi. Il y´a des radiateurs qui se mettent en route de manière aléatoire peut-être selon la température extérieure. Cela est compensé par un système de conditionnement d´air qui, met de l´air chaud au plafond, or chacun sait que l´air chaud monte. C´est un procédé coûteux et assez inefficace pour chauffer une pièce. En dehors de ces quelques inconvénients, Florence est une très belle ville, dont le centre est envahi par les touristes.
Respuesta del Departamento de Calidad

Dear Jean-Patrice,
We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons.
We want to apologize for not being able to make you feel supported when having an issue with the payment, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us.
Regarding the apartment itself, we are sorry that so many aspects as the layout or the shelf in the bathroom were not of your liking.
Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.


Jose L.H. Campos
Quality Department Manager

Wesley Jones8
OCT 2022
We stayed at “Santo Spirito” for a 3-day weekend in October, accompanied by our 2 post-college age children and friends. On the positive side, this apartment is very lovely and is tastefully furnished. The location, next to the Pitti Palace and down the street from the Ponte Vecchio, is wonderfully convenient, within reasonably short walking distance of Florence’s major attractions. The windows offer partial views of the Boboli Gardens. The bathrooms and appliances are modern, beds comfortable, and the basic necessities (e.g. soap, shampoo, towels) are provided. On the whole we had a wonderful stay in Florence. There are 3 suggestions we hope the owner will consider. First, we had difficulty getting into the apartment. There is no lockbox and no rental office where one can pick up keys. The check-in agent is very nice, but she does not speak English. Perhaps it is for this reason that she did not answer her telephone. She prefers using WhatsApp and then using a related app for translating texts. Evidently she missed our messages and we ended up waiting with our bags on the street until 6:30 pm, vs an official check-in time of 3:00 pm. Perhaps the owner could install a lockbox, permit guests to pick up keys at an office, or use an agent who can speak a little English. Second, while we loved the location near the Pitti Palace, the apartment is also just across from a garbage collection station. The procession of garbage trucks, and people dumping off empty bottles, can be loud. We were awakened each morning between 5:00 am & 6:30 am, especially on Saturday when 4 sanitation trucks came through. Perhaps it might be possible to upgrade the windows for better sound-proofing or to provide some better form of “white noise” than the existing A/C units. Third, the pricing terms on VRBO’s website should really specify that taxes are in addition to the quoted price. The tax is 4 euros per person per night, which we paid on arrival. These issues aside, we truly enjoyed our time in Florence. It’s a lovely apartment in a highly convenient location. We left 3 bottles of wine to underscore our appreciation.
Respuesta del Departamento de Calidad

Dear Wesley,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. rest assured we will take you reccommendations under good considerations and we hope you give us the opportunity to host you again making sure we exceed your expectations.

Jose L.H. Campos
Quality Department Manager

Robert Lieurance10
SEP 2022
Was a great location… easy walking across river and close to many great restaurants.
Respuesta del Departamento de Calidad

Dear Robert, thank you for taking the time to share your opinion. We are delighted to know that you enjoyed your time with us and loved the apartment for its prime location.
We certainly hope you will give us the pleasure of welcoming you back in the near future.

Aija T.
Quality Department

Guy Makmel9,7
AGO 2022
What a great place to stay with your family.
Respuesta del Departamento de Calidad

Dear Guy, thank you for your kind fedback. It is always a pleasure to know that our guests went home with great holiday memories. We hope you will visit us again in not too distant a future.

Aija T.
Quality Department

Jon Zieger9
AGO 2022
Absolutely beautiful place, perfectly located within a short walk of everything. Elegantly furnished. Great air conditioning. Comfortable beds (on the firm side). Things to be aware of: It is a 4th floor apartment with a very small elevator that’s a little claustrophobic. We mainly walked up, but keep in mind the stairwell is dark at night. Electricity system was a bit overloaded by AC and other needs and we needed to reset the breakers a few times (fortunately the hosts had showed us how so this was no big deal). The key situation is a little complicated so pay attention to the directions from the hosts. Host communication was great.
Respuesta del Departamento de Calidad

Dear Jon, thank you for making us your choice accommodation and for the comments you made about your stay. They help us to understand how our guests experience their stay with us. We continuously strive to deliver high standards and ensure that all our guests leave with beautiful vacation memories.
We hope you will visit us again in not too distant a future.

Aija T.
Quality Department

Jessica Karia10
JUL 2022
Gorgeous views, immaculate and comfortable in excellent locale!
We loved it here! Beautiful views of Boboli and Pitti Palace. Lovely cafes, shops all downstairs, less than 5 mins walk to hotspots and yet not living in the middle of all the foot traffic. Would definitely come back next visit to Florence. Wonderful and helpful team. Very helpful, flexible and kind. We felt very lucky to find this happy place!
Respuesta del Departamento de Calidad

Dear Jessica, we are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment.
It was a pleasure to assist you and it would be a pleasure to welcome you back anytime you plan a visit to Florence.

Aija T.
Quality Department

Tyson Tuttle9
JUL 2022
A fantastic place with great kitchen and bathrooms. Spacious. Fast Wi-Fi. Perfect location. Would stay there again in a heartbeat!
Respuesta del Departamento de Calidad

Dear Tyson, than you very much for choosing our apartment. We are thrilled you enjoyed your stay with us and we look forward to serving you again in the future.

Aija T.
Quality Department

Mar_Ile_277,5
JUN 2022
Struttura bellissima, camere pulite, posizione centrale, ottima accoglienza, massima pulizia dell´appartamento.
Nessun cambio kit bagno, asciugamani e lenzuola in 5 giorni.
Respuesta del Departamento de Calidad

Thank you very much for choosing our apartment for your stay and for taking the time to review your personal experience.
We are glad to know that you ejoyed our exceptional hospitality, and we appreciate your highlights on the cleanliness, location and installations of the property. Your constructive comments is also an opportunity for us to look at areas which may have need an improvement, therefore we highly appreciate your feedback.
We hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Myriam Garcia10
MAY 2022
No ha dejado ningún comentario.