This luxurious 460 square meter villa is located in a quiet and exclusive residential area of Prato, an 8-minute drive from the charming old town of Prato and just a 5-minute drive from the Prato Est highway exit, which connects the property to wonderful Florence. It is a true jewel of Italian interior design, a combination of elegance, comfort and modernity. It consists of 4 large bedrooms and 5 bathrooms fully covered with prestigious Italian marble.
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Response from the Quality Department
Dear Whitney,
Thank you very much for taking the time to share your positive feedback about your stay. We are delighted to hear that the apartment lived up to its description and that you found your experience enjoyable.
We are also appreciative of your kind words about our host, who strives to be responsive to our guests´ needs. Your recommendation of a peaceful and pleasant place means a lot to us. If you are considering a return visit, we would be thrilled to welcome you back.
Response from the Quality Department
Dear Saeed,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Response from the Quality Department
Dear María,
Thank you for taking the time to share your feedback on your recent stay with us. We are pleased to hear that you found our home to be as depicted in the photos, impeccably clean, with high-quality linens and kitchen amenities. We are also delighted that our management team could assist you with an early check-in and provide helpful tips promptly.
However, we sincerely apologize for the maintenance issues you encountered during your stay. We have taken note of your concerns regarding the problems that you mention before. We will address these promptly to ensure a more seamless experience for future guests.We are glad to know that our team was there to help you with everything that you needed, and I hope it made your stay more pleasant.
Your feedback is vital to our improvement, and we hope you will consider staying with us again, allowing us the opportunity to provide you with an even better experience.
Response from the Quality Department
Dear 未迟 徐,
Thank you very much for your kind words. We are delighted to hear that you found our property luxurious and offering great value. Your satisfaction is our top priority, and we appreciate your positive feedback. Will be a pleasure hoting you again in the future.
المنزل بشكل عام ممتاز
التكيف في بعض الغرف ممتاز وبعضه متوسط
Response from the Quality Department
Dear Abdulla,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department
Response from the Quality Department
Dear Cheikh,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Kind regards,
Quality Department
Response from the Quality Department
Dear Richard,
We greatly appreciate your detailed review and your constructive feedback. We´re delighted that you found the house nice and relatively new, with individual showers in each room. It´s wonderful to hear that you particularly enjoyed the room with the bubble bath, and that the house overall was clean and well-equipped, including the kitchen and amenities like the Turkish bath.
We´re sorry to hear that you found the pool size wasn´t quite suitable for a group of 8 people, and that the air conditioning struggled to maintain the desired temperature in all rooms. We also take note of the issues with power outages when using the Turkish bath. We value your feedback and appreciate your acknowledgment of both, the positives and the areas for improvement. We´re committed to making enhancements to ensure that future stays are even more enjoyable. We hope to have you again and provide a more satisfactory experience on your next visit.
Had a strange problem, at night there was no warm water to shower.
Response from the Quality Department
Dear Mihail,
We would like to extend our deepest gratitude for choosing our apartment as your home away from home. Your decision to stay with us is truly appreciated, and we hope that your experience was both comfortable and memorable. It would be an absolute pleasure to have the opportunity to host you once more in the future. Rest assured, we will have a look at the water issue in our commitment to provide an exceptional service.
Jose L.H. Campos
Quality Department Manager