Esta lujosa villa de 460 metros cuadrados se encuentra en los alrededores de Florencia en un precioso entorno rural, a 8 minutos en coche del encantador casco antiguo de Prato y a solo 5 minutos en coche de la salida de la autopista Prato Est, que conecta la propiedad con la maravillosa Florencia. Es una verdadera joya del diseño de interiores italiano, una combinación de elegancia, comodidad y modernidad. Consta de 4 amplios dormitorios y 5 baños totalmente revestidos con prestigiosos mármoles italianos.
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Villa Prato
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Respuesta del Departamento de Calidad
Dear Suki,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing.
Thank you for sharing your positivity with us.
Quality Department.
Respuesta del Departamento de Calidad
Dear Kathy,
Thank you for sharing your comments about your recent stay at our property. We are pleased to know that you enjoyed the cleanliness and comforts of the house, as well as the attention provided by Anna. We´re delighted that our staff left a positive impact on you.
We sincerely regret the inconvenience related to the pool and Turkish bath. We would like to inform you that the pool opening season at our accommodation begins at the end of June, which may have affected its availability during your visit. Regarding the Turkish bath, unfortunately it suffered an unexpected breakdown during your stay. However, we are pleased to report that it has now been fully repaired and is operational again, we are sorry for the inconvenience.
We appreciate your patience and understanding in this matter. We are committed to informing future guests more accurately about the availability of all our facilities to avoid any inconvenience. Your comments are extremely valuable to us and help us improve day by day.
Thank you for bringing this to our attention, and we hope to have the chance to provide you with a more enjoyable stay in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Mark,
Thank you for your comment and for highlighting the beauty and location of our villa in Prato. We are glad to know that you enjoyed the spacious rooms and the proximity to various restaurants and establishments.
We are sorry that you had inconveniences with the gym and sauna. We want to assure you that the sauna is currently in perfect working order and that we have carried out extensive maintenance of the gym to ensure that everything is operational.
In the future, please feel free to contact our staff for any questions or problems. They will be happy to assist you and explain how everything works to make sure everything is in perfect condition for your comfort.
We are proud to know that our team was able to provide you with exceptional service and look forward to the opportunity to welcome you back in the near future and offer you another unforgettable experience.
Respuesta del Departamento de Calidad
Dear Frederik,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Quality Department.
Respuesta del Departamento de Calidad
Estimada Karla:
Agradecemos sinceramente sus amables palabras sobre nuestro hermoso lugar y el hecho de que cuenta con todo lo necesario. Valoramos sus comentarios sobre las almohadas y tomaremos nota de ello para realizar mejoras. La retroalimentación de nuestros huéspedes es esencial para nosotros. Agradecemos su estancia y esperamos recibirle nuevamente para ofrecerle una experiencia aún más placentera.
Respuesta del Departamento de Calidad
Dear Whitney,
Thank you very much for taking the time to share your positive feedback about your stay. We are delighted to hear that the apartment lived up to its description and that you found your experience enjoyable.
We are also appreciative of your kind words about our host, who strives to be responsive to our guests´ needs. Your recommendation of a peaceful and pleasant place means a lot to us. If you are considering a return visit, we would be thrilled to welcome you back.
Respuesta del Departamento de Calidad
Dear Saeed,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Respuesta del Departamento de Calidad
Dear María,
Thank you for taking the time to share your feedback on your recent stay with us. We are pleased to hear that you found our home to be as depicted in the photos, impeccably clean, with high-quality linens and kitchen amenities. We are also delighted that our management team could assist you with an early check-in and provide helpful tips promptly.
However, we sincerely apologize for the maintenance issues you encountered during your stay. We have taken note of your concerns regarding the problems that you mention before. We will address these promptly to ensure a more seamless experience for future guests.We are glad to know that our team was there to help you with everything that you needed, and I hope it made your stay more pleasant.
Your feedback is vital to our improvement, and we hope you will consider staying with us again, allowing us the opportunity to provide you with an even better experience.
Respuesta del Departamento de Calidad
Dear 未迟 徐,
Thank you very much for your kind words. We are delighted to hear that you found our property luxurious and offering great value. Your satisfaction is our top priority, and we appreciate your positive feedback. Will be a pleasure hoting you again in the future.
المنزل بشكل عام ممتاز
التكيف في بعض الغرف ممتاز وبعضه متوسط
Respuesta del Departamento de Calidad
Dear Abdulla,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department
Respuesta del Departamento de Calidad
Dear Cheikh,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Richard,
We greatly appreciate your detailed review and your constructive feedback. We´re delighted that you found the house nice and relatively new, with individual showers in each room. It´s wonderful to hear that you particularly enjoyed the room with the bubble bath, and that the house overall was clean and well-equipped, including the kitchen and amenities like the Turkish bath.
We´re sorry to hear that you found the pool size wasn´t quite suitable for a group of 8 people, and that the air conditioning struggled to maintain the desired temperature in all rooms. We also take note of the issues with power outages when using the Turkish bath. We value your feedback and appreciate your acknowledgment of both, the positives and the areas for improvement. We´re committed to making enhancements to ensure that future stays are even more enjoyable. We hope to have you again and provide a more satisfactory experience on your next visit.
Had a strange problem, at night there was no warm water to shower.
Respuesta del Departamento de Calidad
Dear Mihail,
We would like to extend our deepest gratitude for choosing our apartment as your home away from home. Your decision to stay with us is truly appreciated, and we hope that your experience was both comfortable and memorable. It would be an absolute pleasure to have the opportunity to host you once more in the future. Rest assured, we will have a look at the water issue in our commitment to provide an exceptional service.
Jose L.H. Campos
Quality Department Manager