Immerse yourself in the essence of Marbella in our elegant apartment, located on the main avenue of the exquisite city center. Just a stone’s throw from the pristine beach and vibrant promenade, our location couldn’t be more privileged.
The apartment, with its bright and spacious design, has been recently renovated and decorated with exceptional taste, balancing comfort and style. The heart of our home is the cozy living room, equipped with a sofa, armchairs, and a Smart TV, providing the perfect backdrop to unwind after a day exploring Marbella.
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Ricardo Soriano Terrace III Apartment
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Response from the Quality Department
Estimada Remedios:
Gracias por estos comentarios encantadores sobre su reciente estancia con nosotros. Es un placer para nosotros hacer que sus vacaciones sean memorables.
Sin embargo, nos decepciona saber que los problemas que afectaron a su estancia fueron menos que excelentes. Hemos tomado medidas inmediatas para solucionar el problema que planteó sobre la televisión.
Esperamos que nos de la oportunidad de alojarle de nuevo asegurándonos de superar sus expectativas.
Departamento de Calidad.
L´appartement est tel que sur les photos, très bien décoré et parfaitement équipé. Emplacement idéal, proche des commerces, restaurants, calme - pas trop de passage de voitures- et plage à 5 minutes à pieds. Idéal aussi si vous venez pour des cours d´espagnol ( c´était notre cas...) car l´école Enforex est dans le même bâtiment! Exposition plein sud permettant de profiter du balcon.
Le ménage aurait pu être mieux fait, car la propreté était approximative. Je n´ai su qu´en fin de semaine qu´un ménage avec changement des serviettes de toilette pouvait être fait en milieu de semaine, dommage, cela aurait été apprécié. Il faudrait le signaler dès le début, ça serait mieux. Pas de place de parking prévue avec l´appartement et les parkings à Marbella sont chers...
Response from the Quality Department
Dear Catherine,
Thank you for sharing your feedback about our apartment. We are pleased to hear that you found the location to be very convenient and the apartment well-decorated and equipped. It´s great to know that the proximity to shops, restaurants, and the beach, coupled with the quiet surroundings, met your expectations.
We apologize for any cleanliness issues you encountered. We would have appreciated it if you had contacted us about these issues during your stay, as our team is always available to address any concerns. Additionally, we would have been delighted to organize the mid-week cleaning on time, but unfortunately, we did not receive a timely response due to unforeseen circumstances. We will take steps to ensure a better communication for better clarity.
Regarding parking, we understand the challenges in Marbella, and we regret any inconvenience caused. We would like to clarify that we always inform our guests in advance that there is no dedicated parking space at the apartment. Guests have the option to park on the street with a meter or, alternatively, we provide information on the nearest parking facilities.
Thank you for choosing our apartment, and we hope to have the opportunity to welcome you again with a better experience.
Quality Department
Place is exactly as per picture. Host is very informative and quick to respond. Highly recommend this place.
Response from the Quality Department
Dear Steven,
Thank you for your glowing recommendation. We are thrilled to hear that the property lived up to your expectations and that our host´s informative and prompt assistance enhanced your experience. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Quality Department
Response from the Quality Department
Dear Paulina,
Thank you for your kind words and for taking the time to share your experience with us. We are truly pleased to hear that you appreciated the beautiful decor of the apartment, the convenience of having two separate bathrooms, and our favorable location.
It is always our aim to provide a comfortable and welcoming environment for our guests, and we are glad that we were able to meet your expectations.
We look forward to the opportunity to host you again should your travels bring you back to our area.
Quality Department.
Labai gera lokacija. Apartamente yra gerai įrengta virtuvė su orkaite, indaplove, kaitlente, mikrobangų krosnele, dideliu šaldytuvu ir skalbimo mašina. Apartamentai su erdvia bendrąja zona ir terasa. Du miegamieji su dviem vonios kambariais.
Būdavo sunku kiekvieną kartą rasti parkavimo vietą. Norėtųsi tamsių užuolaidų miegamuosiuose, nes ankstyva šviesa žadindavo per anksti. Girdėjosi triukšmas iš gatvės.
Response from the Quality Department
Dear Dovile, Thank you for your feedback on your recent stay with us. We are delighted to hear that you enjoyed your vacation and found our apartment´s location and well-equipped kitchen to your satisfaction. We appreciate your constructive feedback and we will certainly take these into consideration for future improvements. Your comments are invaluable in helping us enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future.
Quality Department
Response from the Quality Department
Dear Mantej, Thank you for sharing your feedback. We´re pleased to hear that our apartment´s location, layout, and amenities met your expectations and contributed to a positive experience. We apologize for the inconvenience and appreciate your understanding. Your recommendation is highly valued, and we are committed to continuous improvements to serve our guests better. We look forward to welcoming you back in the future.
Quality Department
Response from the Quality Department
Dear Ricardo, We would like to extend our deepest gratitude for choosing our apartment as your home away from home. Your decision to stay with us is truly appreciated, and we hope that your experience was both comfortable and memorable. It would be an absolute pleasure to have the opportunity to host you once more in the future. Rest assured, we will continue to uphold our commitment to exceptional service to ensure your next stay is even better.
Quality Department
Response from the Quality Department
Estimada Francista, Apreciamos su comentario sobre su estadía en nuestro apartamento. Lamentamos mucho cualquier problema o inconveniente que haya experimentado durante su estancia. Sus críticas constructivas son extremadamente valiosas para nosotros y las utilizaremos para mejorar nuestros servicios. Esperamos que nos brinde otra oportunidad de servirle y que podamos brindarle una experiencia mucho más agradable.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Pablo, Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros. Esperamos tener la oportunidad de servirle de nuevo. Departamento de Calidad
Response from the Quality Department
Estimada Elvira, Gracias por compartir su experiencia con nosotros. Pedimos sinceras disculpas por cualquier inconveniente que pueda haber encontrado durante su estancia. Sus comentarios son cruciales para que podamos mejorar nuestros servicios. Apreciamos mucho su comprensión y sus observaciones constructivas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Your kind words towards our dedicated staff is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay. Your feedback serves as a strong motivation for us to continue delivering top-notch service, always aiming to exceed our guests´ expectations. Thank you so much for your review, and we eagerly anticipate the opportunity to welcome you back.
Jose L.H. Campos
Quality Department Manager