Sumérjase en la esencia de Marbella en nuestro elegante apartamento, ubicado en la avenida principal del exquisito centro de la ciudad. A pocos pasos de la playa y del paseo marítimo, con una ubicación privilegiada.
El apartamento, con su diseño luminoso y espacioso, ha sido recientemente renovado y decorado con un gusto excepcional, equilibrando confort y estilo. El corazón de este apartamento es el acogedor salón, equipado con sofá, sillones y Smart TV, proporcionando el escenario perfecto para relajarse después de un día explorando la ciudad.
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Apartamento Ricardo Soriano Terrace III
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The location to all the restaurants and the beach front. 1 minute to supermarket, 2 minutes to one of the best pizza places I have been to Pizza Napoli, lovely restaurant by the beach Da Bruna and our favourite late night snack the Tapas eatery next door Lekune, wonderful.
A little noisy from the main road but quietened down after 11pm, which was fine for me.
Respuesta del Departamento de Calidad
Dear Peter,
We appreciate you taking the time to write your review. We are pleased to hear that the apartment, its facilities, and the location met your expectations, and that you enjoyed the comfortable beds, the lovely balcony, and the proximity to local restaurants and services.
However, we regret that some aspects of your stay were not completely satisfactory. We would like to highlight that our facilities undergo regular soundproofing checks. Nevertheless, we will take your comments into account and review them again to ensure they are functioning optimally.
We sincerely appreciate your valuable feedback and hope to have the privilege of welcoming you again, offering you an even more enjoyable experience on your next stay.
Quality Department
Respuesta del Departamento de Calidad
Estimado Emiliano,
Le agradecemos por tomarse el tiempo en escribir su comentario.
Nos complace saber que la ubicación del apartamento fue de su agrado. Es un placer para nosotros ofrecer un lugar tan bien situado para que nuestros huéspedes disfruten al máximo de la ciudad.
Esperamos recibirle nuevamente en el futuro.
De locatie en de jongen die de sleutel kwam brengen, dat was een oprechte jongen.
Slechte hygiene. Vieze vloerkleden. Veel kapotte apparaten zoals; - Thee apparaat - Koffie apparaat - Stofzuiger - Veger - Televisie
Respuesta del Departamento de Calidad
Dear Carlos,
Thank you for taking the time to share your review. We are pleased to hear that the location and the host’s attention were positive aspects of your stay, and we truly appreciate you highlighting them.
We deeply regret the inconveniences you mentioned and sincerely thank you for bringing them to our attention, as your experience is extremely valuable to us and allows us to identify areas where we need to improve.
We want to assure you that we have taken note of your observations and are committed to taking the necessary measures to ensure these inconveniences do not occur in the future, thus providing an even more pleasant experience for all our guests.
Despite the inconveniences you experienced during your stay, we hope that our prompt and thoughtful response, arranging an additional cleaning and offering you compensation, which you kindly accepted, helped make your experience more pleasant and mitigate the possible inconveniences.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again and offer you an even more satisfying experience in the future.
Quality Department
Goede ligging.
Niks
Respuesta del Departamento de Calidad
Dear Richard,
Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay and the apartment´s location.
We look forward to welcoming you again in the future.
Quality Department
A spacious apartment in a charming building and green neighborhood. Everything I needed for a short stay and some relaxation. Communication with the kind guest service team was easy and prompt. I liked that the living area is very bright and inviting and it has direct access to the (sunny) terrace. A separate kitchen with enough appliances, crockery and there is an outside pantry with a washing machine. The main bedroom is comfortable, has a firm mattress, enough closet space and easy access to the modern bathroom with shower. The location of the apartment is perfect, in a residential area but also with many restaurants and cafes, public transportation, taxis, 10 min walk to old town and a few minutes away from the beach. Very pleasant stay!
Even though the apartment was tidy and dust free, clean floors, kitchen and bathroom, I believe the living area (couch and rug) could use a more proper cleaning and the calcium build up in the shower can be resolved easily as well, this way it can be really spotless which makes all the difference in this lovely apartment.
Respuesta del Departamento de Calidad
Dear Jelena,
Thank you for your detailed feedback. We are delighted to hear that you enjoyed the charm of the apartment, its spaciousness, and the convenience of its location. We also appreciate your kind words regarding the communication with our team.
We also value your constructive comments and will certainly improve the cleaning to ensure a flawless experience for future guests. Thank you for choosing us and we look forward to welcoming you again for another pleasant stay.
Quality Department
Respuesta del Departamento de Calidad
Dear Niels,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Quality Department.
Respuesta del Departamento de Calidad
Dear Neils,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Quality Department.
The apartment is very cozy and spacious. We loved chilling out on a balcony and in the living room. The location is really great for going to the beach. It´s in a walking distance to the old town. We got into a little problem at the end of the stay and our lovely host helped us to figure it out within 20 mins.
Keys should be somewhere in the locker, not given by a host - it´d solve many problems. We only got 1 set and with 4 people it was problematic when we weren´t going in and out together. The carpet and sofa were not clean, we wished somebody vacuumed them before our stay. The kettle in the kitchen could use some descaling. Both showers are leaking unfortunately. In the shower you can only control the temprature, not amount of water flowing and you can easily flood the bathroom.
Respuesta del Departamento de Calidad
Dear Ewa,
Thank you very much for your detailed feedback. We’re delighted to hear that you enjoyed the tranquility of our apartment, as well as its convenient location and relaxing spaces.
One of the services we’re most proud of is our personalized attention, including our in-person key handover. We feel that by personally welcoming guests, we have the chance to explain everything they may need to know about the accommodation, answer any questions, and make them feel at home right from the start.
We’re very sorry to hear about the inconveniences you encountered. If we had known about these issues during your stay, we would have been more than happy to address them immediately. Guest satisfaction is our priority, and we’re always here to help with any issues as they arise.
Thank you again for your comments. We look forward to the opportunity to welcome you back in the future and to make your next stay even better.
Quality Department.
Great stylish, specious apartment for 2 couples. Well equipped and central to beach, shops and restaurants and very quiet at night . We would definitely stay again if the issues we encountered were addressed.
We didn´t receive early check-in even when requested. We then requested to drop our luggage off which was declined . We had a 4.5 hour wait to get in, which wasted our first day, as we´d already been travelling from 3am that morning and arrived in Marbella at 10.30am. There was only one set of keys for 2 couples. To access the building , there was a Main gate and inner block door plus the apartment door. This was very unsatisfactory when trying to do separate things as couples
Respuesta del Departamento de Calidad
Dear Gillian,
Thank you for your valuable feedback and for choosing our apartment for your stay in Marbella. We are delighted to hear that you found the apartment stylish, spacious, and well-equipped, and that its central location and peaceful atmosphere contributed to a pleasant experience. We truly appreciate your kind words.
Due to the early check-in and luggage drop-off. Due to the high volume of guests, we are often unable to accommodate early check-in requests before our standard check-in time of 3:00 pm, which is outlined in the booking confirmation email. Our team requires adequate time to thoroughly prepare the apartment to ensure it meets our high standards of cleanliness and comfort.
Regarding the issue with the keys, we understand how having only one set may have been inconvenient for two couples. We will take your feedback into account and explore ways to improve this aspect for future guests.
Thank you again for your understanding, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
Quality Department.
Los dos baños estaban goteando, contacté con el alojamiento y accedieron a enviar al fontanero lo antes posible, pero lo pedimos después de hacer el check out.
Respuesta del Departamento de Calidad
Dear Marta,
Thank you for your positive feedback. We are delighted to hear that you enjoyed the property, its stylish decor, and the excellent location. We’re also glad that our team was able to respond promptly when you reached out regarding the plumbing issue.
However, we are sorry that you did not contact us earlier during your stay so that we could address the issue sooner. We understand that you preferred the repair to be done after checkout.
We hope to welcome you back in the future.
Quality Department.
Muito bem localizado, espaçouso, limpo. Praia a 4 minuto a pé, muitos restaurantes nas próximidades, supermercado é só descer as escadas. Só é pena não ter lugar de garagem pois é dificil estacionar nesta zona. Foi muito agradável.
De não ter lugar de garagem, foi o maior incoveniente que tivemos. E talvez pudessem dar mais uma toalha para o chão do wc, o poliban deita muita água para fora por mais cuidado que se tenha.
Respuesta del Departamento de Calidad
Dear Alexandra,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the excellent location of our property, the proximity to the beach, nearby restaurants, and the convenience of having a supermarket just downstairs. It’s also great to know that you found the apartment spacious and clean.
We understand that parking can be challenging in this area due to our strategic location in the city. While we don’t have a private parking space, our team is always happy to provide directions and recommendations for nearby parking options to make your stay as smooth as possible.
We also appreciate your suggestion regarding an additional bath mat. We’ll certainly take this into consideration to improve the comfort of our guests.
We hope to welcome you back in the future.
Quality Department.
A localização é excelente
o escoamento das águas do banho podia ser melhorado de modo a ficarem contidas no poliban sem alagar o chão em redor.
Respuesta del Departamento de Calidad
Dear Mario,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks on the shower . This will help us know which aspects we can still improve. We hope to host you again in the near future.
Quaity Department.
Respuesta del Departamento de Calidad
Dear Richard,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Quality Department.
During the shower, the water flowed hard.
Respuesta del Departamento de Calidad
Dear Mukhiashvili,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Quality Department.
Respuesta del Departamento de Calidad
Dear Lea,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Quality Department
Showers needed enclosures as the water kept flooding the bathroom
Respuesta del Departamento de Calidad
Dear Susan,
We are delighted to hear that you had a great time and found the apartment charming.
Regarding the showers, we understand your concern about the water flooding the bathroom. The design choice for the showers was made to maximize space, ensuring the bathroom is equipped with all the necessary amenities. However, we appreciate your feedback and will consider it as we strive to improve our facilities.
Thank you once again for your comments, and we hope to have the pleasure of welcoming you back in the future.
Quality Susan.
Respuesta del Departamento de Calidad
Dear George,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Philip,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Quality Department.
Respuesta del Departamento de Calidad
Dear Kare,
Thank you for taking the time to leave a review of your stay with us. We are pleased to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will work to address your concerns. Thank you again for your review, and we hope to have the opportunity to welcome you back soon.
La televisión no funcionaba
Respuesta del Departamento de Calidad
Estimada Remedios:
Gracias por estos comentarios encantadores sobre su reciente estancia con nosotros. Es un placer para nosotros hacer que sus vacaciones sean memorables.
Sin embargo, nos decepciona saber que los problemas que afectaron a su estancia fueron menos que excelentes. Hemos tomado medidas inmediatas para solucionar el problema que planteó sobre la televisión.
Esperamos que nos de la oportunidad de alojarle de nuevo asegurándonos de superar sus expectativas.
Departamento de Calidad.
L´appartement est tel que sur les photos, très bien décoré et parfaitement équipé. Emplacement idéal, proche des commerces, restaurants, calme - pas trop de passage de voitures- et plage à 5 minutes à pieds. Idéal aussi si vous venez pour des cours d´espagnol ( c´était notre cas...) car l´école Enforex est dans le même bâtiment! Exposition plein sud permettant de profiter du balcon.
Le ménage aurait pu être mieux fait, car la propreté était approximative. Je n´ai su qu´en fin de semaine qu´un ménage avec changement des serviettes de toilette pouvait être fait en milieu de semaine, dommage, cela aurait été apprécié. Il faudrait le signaler dès le début, ça serait mieux. Pas de place de parking prévue avec l´appartement et les parkings à Marbella sont chers...
Respuesta del Departamento de Calidad
Dear Catherine,
Thank you for sharing your feedback about our apartment. We are pleased to hear that you found the location to be very convenient and the apartment well-decorated and equipped. It´s great to know that the proximity to shops, restaurants, and the beach, coupled with the quiet surroundings, met your expectations.
We apologize for any cleanliness issues you encountered. We would have appreciated it if you had contacted us about these issues during your stay, as our team is always available to address any concerns. Additionally, we would have been delighted to organize the mid-week cleaning on time, but unfortunately, we did not receive a timely response due to unforeseen circumstances. We will take steps to ensure a better communication for better clarity.
Regarding parking, we understand the challenges in Marbella, and we regret any inconvenience caused. We would like to clarify that we always inform our guests in advance that there is no dedicated parking space at the apartment. Guests have the option to park on the street with a meter or, alternatively, we provide information on the nearest parking facilities.
Thank you for choosing our apartment, and we hope to have the opportunity to welcome you again with a better experience.
Quality Department
Place is exactly as per picture. Host is very informative and quick to respond. Highly recommend this place.
Respuesta del Departamento de Calidad
Dear Steven,
Thank you for your glowing recommendation. We are thrilled to hear that the property lived up to your expectations and that our host´s informative and prompt assistance enhanced your experience. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Paulina,
Thank you for your kind words and for taking the time to share your experience with us. We are truly pleased to hear that you appreciated the beautiful decor of the apartment, the convenience of having two separate bathrooms, and our favorable location.
It is always our aim to provide a comfortable and welcoming environment for our guests, and we are glad that we were able to meet your expectations.
We look forward to the opportunity to host you again should your travels bring you back to our area.
Quality Department.
Labai gera lokacija. Apartamente yra gerai įrengta virtuvė su orkaite, indaplove, kaitlente, mikrobangų krosnele, dideliu šaldytuvu ir skalbimo mašina. Apartamentai su erdvia bendrąja zona ir terasa. Du miegamieji su dviem vonios kambariais.
Būdavo sunku kiekvieną kartą rasti parkavimo vietą. Norėtųsi tamsių užuolaidų miegamuosiuose, nes ankstyva šviesa žadindavo per anksti. Girdėjosi triukšmas iš gatvės.
Respuesta del Departamento de Calidad
Dear Dovile, Thank you for your feedback on your recent stay with us. We are delighted to hear that you enjoyed your vacation and found our apartment´s location and well-equipped kitchen to your satisfaction. We appreciate your constructive feedback and we will certainly take these into consideration for future improvements. Your comments are invaluable in helping us enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Mantej, Thank you for sharing your feedback. We´re pleased to hear that our apartment´s location, layout, and amenities met your expectations and contributed to a positive experience. We apologize for the inconvenience and appreciate your understanding. Your recommendation is highly valued, and we are committed to continuous improvements to serve our guests better. We look forward to welcoming you back in the future.
Quality Department
Respuesta del Departamento de Calidad
Dear Ricardo, We would like to extend our deepest gratitude for choosing our apartment as your home away from home. Your decision to stay with us is truly appreciated, and we hope that your experience was both comfortable and memorable. It would be an absolute pleasure to have the opportunity to host you once more in the future. Rest assured, we will continue to uphold our commitment to exceptional service to ensure your next stay is even better.
Quality Department
Respuesta del Departamento de Calidad
Estimada Francista, Apreciamos su comentario sobre su estadía en nuestro apartamento. Lamentamos mucho cualquier problema o inconveniente que haya experimentado durante su estancia. Sus críticas constructivas son extremadamente valiosas para nosotros y las utilizaremos para mejorar nuestros servicios. Esperamos que nos brinde otra oportunidad de servirle y que podamos brindarle una experiencia mucho más agradable.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Estimado Pablo, Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros. Esperamos tener la oportunidad de servirle de nuevo. Departamento de Calidad
Respuesta del Departamento de Calidad
Estimada Elvira, Gracias por compartir su experiencia con nosotros. Pedimos sinceras disculpas por cualquier inconveniente que pueda haber encontrado durante su estancia. Sus comentarios son cruciales para que podamos mejorar nuestros servicios. Apreciamos mucho su comprensión y sus observaciones constructivas.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Your kind words towards our dedicated staff is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay. Your feedback serves as a strong motivation for us to continue delivering top-notch service, always aiming to exceed our guests´ expectations. Thank you so much for your review, and we eagerly anticipate the opportunity to welcome you back.
Jose L.H. Campos
Quality Department Manager