The apartment is located in the most beautiful part of the city, in the Jewish quarter of Seville, in Santa Cruz, where the Alcázar, the Cathedral, etc. are located.
On the ground floor there are the living room, the kitchen and a small toilet. Getting to the second floor, we find both bedrooms, one with a double bed of 1.35 x 1.90 and the other with two beds of 0.90 x 2.00. On the same floor there is a complete bathroom. Going up some stairs from the second floor you access the private terrace, with a first area with a small table and two chairs, perfect for a glass of wine, and another area with two sun loungers to enjoy the sun of Seville.
VIEW MAP
Lope de Rueda Duplex
from to
Response from the Quality Department
Dear Mihaela,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Posizione perfetta nel cuore del quartiere più tipico della città, vicinissimo a tutte le attrazioni di Siviglia. Accoglienza e comunicazione con la struttura ok. Fino a sei posti letto comodi! Zona piena di locali turistici e non..consigliato!
Pulizia struttura buona e sufficente ma con qualcosa da migliorare.
Response from the Quality Department
Dear Anastasia,
Thank you for having chosen us and for writing this review about your stay. We are happy that you had a pleasant time with us. We also want to thank you for the constructive critics. We hope to have the oportunity to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
olían mal las tuberías de los baños la terraza es súper pequeña y no se ve nada alrededor
Response from the Quality Department
Estimada Gloria:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Para futuras ocasiones, no dude en ponerse en contacto con nosotros para dar soluciones a cualquier problema que pueda surgir durante su estancia. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
l´emplacement, la literie, le calme
l´absence de lavevaisselle et de machine à laver.
Response from the Quality Department
Dear Wadia,
Thank you for taking the time to write a review about your stay with us. We read with worry your comment about the lack of washing-machine and dishwasher, as the apartment is fitted with both. Nevertheless, we thank you for the time spent to rate us. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Because of the smell in the bathrooms
Response from the Quality Department
Dear Yann,
Dear Vanessa,
We are sorry about the inconveniences you have experienced with the odors and the heating during your stay. For future stays do not hesitate to contact us in case you find any inconvenience -our dedicated team will be delighted to help you with any situation.
Thank you again for this review and constructive critics.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Charlotte, Thank you for the time taken writing a review and for bringing to our attention the negative aspect you have encountered. Rest assured that we will take action to keep providing the best service possible. We hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
le cadre et l emplacement, ainsi que l accueil
Response from the Quality Department
We appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Viviana, thank you for making us your choice apartment for your stay in Seville and for sharing your opinion. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Estimado Victor, nos alegra saber que disfrutó de su estancia con nosotros. Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Aude, thank you very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel.
We are glad to know that the apartment met your group´s expectations and we hope to see you again soon.
Aija T.
Quality Department
ubicación
Apartamento muy oscuro, con un olor a desagüe muy fuerte,permanente y persistente ( no sirve de excusa decir que ha llovido porque no es así ya que en la escalera ya huele muy fuerte y al entrar am apartamento ya es exagerado).Muchísima humedad en todo el piso, sobretodo en las habitaciones de arriba y el aire acondicionado de la habitación doble de arriba no funciona para poderla calentar un poco, la taza de wc rota, los colgadores del baño rotos, el ruido de los difusores de olor es exagerado y además no sueltan ambientador, con lo que son inservibles; en el sofá cama no se puede dormir ya que no hay cortinas tupidas ni persianas para evitar la luz. En resumen, el apartamento no vale para nada el precio que tiene.
Response from the Quality Department
Estimada Paula, muchas gracias por elegir nuestro apartamento y por sus criticas constructivas. Hemos tomado nota de su observación y, por favor, acepte nuestras más sinceras disculpas por las imperfecciones que usted describe.
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija T.
Departamento de Calidad
Response from the Quality Department
Thank you for the lovely review regarding your stay in our apartment. We are delighted to read that we were able to match your holiday expectations and we hope to see you again in the future.
Aija Teilane
Quality Department
Appartement plus petit qu´indiqué (plutôt 60 à 70 m2) très peu lumineux dans la salle de vie (petites ruelles, plein Barrio de Santa Cruz) Odeur d´égout persistante dans les salles d´eau malgré de passage et le traitement d´une personne. Ventilation incomplète : les vitres des chambres ruissellent le matin- début de moisissures au plafond de l´une des chambres. Lits moins confortables que prévu
Response from the Quality Department
Dear Séverine, thank you very much for making us your choice accommodation in Seville.
We highly appreciate your positive comments about the service you received, and your constructive feedback. It means a lot, as reviews like these give us an opportunity to address areas of improvement.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
We arrived at 3 pm and took luggage to apt. In e mail we wee told to have photo iID. I just brought my driving license as this is valid in Ireland Unfortunately not acceptable under no circumstances would we be allowed to stay in apt even though my husband had his passport. I ended up having to take 2 taxis to police/ passport. Eventually got into apt at 7-30 pm So crazy !!!! Also on booking . Com said parking but no details ofwhere parking was. Unfortunately it was quite a distance. Parking was one of reasons we booked same. The only problem in apt was that there was smell of sewage in toilet and bathroom which was a shame as the apt was of superb quality otherwise
Response from the Quality Department
Muchas gracias por su valoración Javier. Lamentamos que el apartamento no haya estado a la altura de sus expectativas, pero nos gustaría puntualizarle que este apartamento, al igual que todos los que gestionamos, está minuciosamente decorado cuidando los detalles. En cuanto a los olores, hemos hecho un tratamiento especial para evitarlo. Estaremos encantados de alojarles en otra ocasión. Fátima - responsable de calidad de Genteel Home
The building is old and it has a terrible smell of sewer. Same smell was in the 1st floor bathroom of the apartment. I tried to contact gentel home a couple of times complaining about that but they didn’t answer.
Response from the Quality Department
Dear Gustavo, thanks for your comment. We are very sorry that the smell problem has affected the satisfaction of your stay. We are very sorry that you failed to contact us, because we do not have any message from you or call to our incident department. We would have liked to have been able to help you and send you a technician to do a treatment that would eliminate the problem during your stay. We hope that despite this you have enjoyed your stay in Seville. Regards
Fatima Roca - Chief of Customer Service
Location was great , especially having outdoor roof.
Could have been cleaner especially entrance foyer.
Response from the Quality Department
Dear Deborah, thank you for your comment. We are glad to know that you liked the apartment in general, especially for its central location and full equipment. We apologize if the cleaning was not to your liking. We will work in this aspect to improve and that does not happen again, because normally it is a very well valued aspect by our guests. We hope that despite this you have enjoyed your stay. regards
Accueil très chaleureux de Lola.ponctuelle,efficace et très sympathique.des renseignements sur la ville et le quartier nous ont été donnés.nous recommandons vivement cet appartement pour deux couples voir 5 personnes.l emplacement est idéal.petite ruelle: le taxi dépose à 80m.
Emplacement excellent Très bon rapport qualité prix Facilité de communication avec propriétaire
Quelques odeurs des sanitaires mais il semblerait que problème comme ça dans bcp établissements à Seville
Cattivo odore proveniente dagli scarichi del bagno.
La situation de l’appartement et sa terrasse sur le toit
Dommage que des odeurs peu agréables perturbent le séjour . Et dommage que l’eau chaude soit plutôt tiède
No había agua caliente en la ducha, apenas tibia Olor muy desagradable a cloaca en ambos baños, que no pudieron arreglar. No deberían de rentarlo con ese problema porque el olor es tan fuerte que se hace insoportable abrir las puerta de los baños y estar adentro.
Response from the Quality Department
Estimada Irene, gracias por su comentario. Nos alegra saber que la ubicación tan céntrica del apartamento les ha gustado. Sentimos las molestias por el olor que percibieron en los baños durante su estancia. Era un problema de las cañerías del edificio y ya se avisó a la comunidad para que puedan solucionarlo a la mayor brevedad. Respecto al agua caliente, tengan en cuenta que se trata de un termo eléctrico, por lo que si todos los ocupantes se duchan al mismo tiempo es posible que se hubiera agotado la capacidad y necesitara un poco de tiempo para volver a recargarse. Esperamos que, a pesar de ello, hayan disfrutado su estancia en Sevilla. Saludos
The hygiene was TERRIBLE. The toilets didn’t flush. The place SMELT from the drains as soon as we entered the door. The electricity went off the first night and we had to find the mains to reset it. They said housekeeping came in to clean every two days. Not once did they turn up at least to give us clean towels in the three days we stayed there, even after confirming.
The location was fantastic. Service was impeccable and quick. The accommodation was very good.
The premises smelt of sewage throughout our stay.
Fantastic location, extremely clean.
The entrance and hallway are does not give a good impression