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Baños Terrace
Duplex

Seville · San Vicente

9.2 (94 valuations)


1-4
People

2
Bedrooms

2
Bathrooms

80 m2
Surface

About accommodation

This Penthouse has been designed and decorated with modern style but without losing the classic connotations typical from Seville, combining quality, comfort and style in this design apartment with more than 40 m2 of outdoor terraces.

The apartment itself is a duplex, where on the first floor there is a bedroom with two single beds of 0.90 x 2.00 and built-in wardrobe and a bathroom in suite, a living room with a double sofa-bed, and with nice sitting area and modern integrated kitchen. Also on this same floor is one of the private terraces, furnished with garden furniture, and a toilet.

On the second floor there is a second bedroom with double bed 1.50 x 2.00 m, with a wardrobe, full bathroom en suite, and sitting area, and from which you can access to the second private terrace.

The apartment is located at Baños Street, where the old town of the city of Seville beggins. In the surroundings there are some of the most typical and authentic restaurants and bars in the city, where you will be able to enjoy the best tapas of Seville and the best dishes of Andalusian cuisine. In addition, it’s close to the shopping area, supermarkets, and bid malls.

Of course all the important monuments of the city are just a few minutes walking from the apartment, so you won’t need transportation of any kind.

Air conditioning Split
Heating Split
Services Soap, gel, shampoo, sheets and towels
Pets Allowed
Cot Available
Terrace Private
Floor 3rd Floor
Elevator Available
Sofa-bed One person
Fiber internet Free
Coffee Maker Capsules
Courtyard Private
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VUT/SE/08882


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:



• Catering service whose menu can be consulted here


• Reception and luggage custody service. 5€ per suitcase and day.


• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.


*Possibility of daily periodic cleaning apart. Ask for price.


Apartment’s Rating

9.2 (94 Valuations)

Location
9.7
Quality
9
Cleaning
9.5
Staff
9.2
Facilities
9
Recommendable
9.1

We are interested in your opinion


Our Guests’ Opinions

claudio loddo7
JUN 2024
Ottimo
Tutto accogliente pulito è con tutti i confort
Se devo fare una osservazione nel bagno manca un punto di appoggio.
Response from the Quality Department

Dear Claudio,

Thank you for your feedback. We´re pleased to hear that you found everything cozy, clean, and equipped with all comforts.

We appreciate your observation about the bathroom. We will take note of this and look into adding a support point for convenience.

Thank you once again for your comments. We hope to welcome you back soon.

Quality Department.

Eva Pardo Bello8
MAY 2024
Review without any comments.

Cristian Promentino10
MAR 2024
Posizione eccellente molto vicino al centro storico. Disponibilità di servizi nei dintorni. Per chi è in possesso di auto è impossibile parcheggiare perchè lo stabile si trova in una strada pedonale e in una rete di vicoli. Appartamento molto curato e accogliente, pulito e ben arredato. Lo consiglio!
Response from the Quality Department

Dear Cristian,

Thank you for sharing your experience with us. We´re pleased to hear that you enjoyed the apartment´s excellent location near the historic center and the availability of nearby amenities. However, regarding the parking, being located in the city center, near its most important monuments, means that many streets are pedestrianized. We understand your concern, but our customer service team is always available to provide information on the most convenient parking options. We´re glad you found the apartment well-maintained, welcoming, clean, and nicely furnished. Your recommendation means a lot to us. We hope to welcome you back as our guest in the future.

Josefa Maria Escrig Belles10
JAN 2024
La Macarena
Que llovió
Response from the Quality Department

Estimada Josefa:

Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Lamentamos que haya llovido en los días de su visita, y el animamos a volver, para que pueda disfrutar de nuestros maravillosos días soleados en nuestra terrraza.

Departamento de Calidad.

Kanagalingam Rajendran7
DEC 2023
Shower not working properly.middle of the bath water not coming
Response from the Quality Department

Dear Kanagalingham,
We sincerely apologize for the inconvenience you experienced with the shower during your stay. Your feedback is crucial to our efforts to maintain a high standard of service, and we appreciate you bringing this matter to our attention.

We want to assure you that we have addressed the issue promptly. Our maintenance team has fixed the shower, and we have taken measures to prevent such problems in the future. We understand the importance of a functioning shower, and we regret any disruption this may have caused to your stay.

Thank you for your understanding and patience. We value your feedback, and we are committed to ensuring a more seamless and comfortable experience for our guests in the future.

Sincerely,
Quality Department

Ghemit Mouna10
DEC 2023
Parfait.
L’appartement est spacieux, très propre et à tout les équipements nécessaires ! Le logement est bien situé à l’abri des regards ! Le plus ce sont les deux terrasses qui sont splendides.
Response from the Quality Department

Dear guest,

Thank you for your wonderful feedback. We´re delighted to hear that you found our apartment spacious, very clean, and well-equipped with all necessary amenities. It´s great that you enjoyed the central location. We appreciate your positive comments and hope to welcome you back for another perfect stay in the future.

Quality Department

Charlie Gauvain10
NOV 2023
We spent an awesome week, we were 5 friends working remotely. The patio is great to work outside but hidden from the wind. I definitely recommend :)
Response from the Quality Department

Dear Charlie,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department

freddie scarborough9
OCT 2023
very modern apartment with 2 nice terraces.
the terraces weren´t covered so we weren´t able to use them as it rained.
Response from the Quality Department

Dear Freddie,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department

Gaynor Macias3
OCT 2023
Review without any comments.

ane del rio8
OCT 2023
La amplitud de las instalaciones y tener dos terrazas grandes
La presión del agua tanto para el fregadero como para las duchas era muy baja y en ocasiones no llegaba a salir agua.
Response from the Quality Department

Estimada Ane,
Gracias por tomarse el tiempo para compartir sus comentarios sobre su estancia.

Nos complace escuchar que disfrutó de la amplitud de las instalaciones y las dos grandes terrazas. Sin embargo, lamentamos escuchar sobre el problema de baja presión de agua que experimentó, lo cual puede resultar bastante incómodo.

Nos esforzamos por brindar una estancia cómoda a nuestros huéspedes, y habría sido útil para nosotros si nos hubieran informado durante su estancia para poder abordar el problema de inmediato. Sus comentarios son valiosos, y investigaremos y solucionaremos esta preocupación de presión de agua para garantizar una experiencia más agradable para futuros huéspedes.

Agradecemos sus opiniones y esperamos tener la oportunidad de recibirlo nuevamente en el futuro, ofreciendo una estancia aún más agradable.

Atentamente,
Departamento de Calidad

Habiba Id Hamou9
OCT 2023
Review without any comments.

Petra Brodmann10
OCT 2023
Es war wunderschön, auf jeden Fall empfehlenswert!
Sehr gute Lage mitten in der Stadt. Liebevoll eingerichtet. Sehr sauber.
Response from the Quality Department

Dear Petra,
Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,

Quality Department

Laura Nuñez Chaves6
OCT 2023
El piso está muy bien cuidado y con mucho detalle. El único pero serio que le pondría es que hemos tenido problemas con las 2 duchas los 2 días que estuvimos. Enviaron un técnico que dijo que todo funcionaba correctamente pero lamentablemente ducharse fue una tarea difícil (el agua se iba por momentos y cuando volvía lo hacía muy fría al principio para de repente pasar a muy caliente y en un chorro escaso)
Response from the Quality Department

Estimada Laura,
Lamentamos mucho los inconvenientes que experimentó con las duchas durante su estancia. Este no es el nivel de calidad que normalmente ofrecemos en nuestros apartamentos, y le pedimos disculpas por los problemas que esto haya causado.

Hemos tomado nota de sus comentarios y ya estamos trabajando en solucionar este problema. Nuestro equipo de mantenimiento está investigando a fondo las duchas para garantizar que funcionen correctamente y proporcionen un flujo de agua constante y agradable.

Agradecemos sus comentarios, ya que nos ayudan a mejorar continuamente nuestros servicios y asegurarnos de que los futuros huéspedes disfruten de una experiencia sin complicaciones en nuestros apartamentos. Esperamos que, a pesar de estos problemas, haya tenido una estancia agradable en Sevilla y considere volver a alojarse con nosotros en el futuro.
Saludos cordiales,
Departamento de Calidad

Claudia Boot-Brehm9
SEP 2023
Genoten in dit prachtige appartement op super locatie in deze mooie stad!
Perfecte locatie, heel rustig, maar toch middenin centrum. Prachtig appartement, 2 verdiepingen, van alle gemakken voorzien, airconditioning, heel ruim, groot dakterras plus nog een grote patio. Aardige verhuurders.
1 minpunt; er is nagenoeg geen waterdruk, niet in de douches en niet bij de kranen bij wasbakken. Soms echt nul water uit de kraan om bijv je tanden te kunnen poetsen! Dan moest je naar beneden lopen om een andere te proberen.
Response from the Quality Department

Dear Claudia,
Thank you very much for sharing your feedback following your stay in our apartment. We sincerely appreciate your kind words regarding the beautiful apartment and its excellent location in our lovely city.

We are delighted to hear that you enjoyed the spaciousness and amenities of our apartment, including the large roof terrace and patio. We also appreciate your positive mention of our tenants and the peacefulness of our central location.

However, we sincerely apologize for the inconvenience you experienced with the water pressure during your stay. It is indeed unusual for our apartments to have such issues, and we will investigate this matter thoroughly to determine if there is any underlying problem that needs attention. Had you informed us of this issue during your stay, we would have taken immediate steps to rectify it to ensure your comfort.

Your satisfaction is of the utmost importance to us, and we value your feedback. We hope that this issue did not significantly impact your overall enjoyment of your stay and that you were still able to have a pleasant experience in our beautiful city.

Thank you for choosing our apartment, and we hope to have the opportunity to host you again in the future, offering an even more enjoyable stay.

Warm regards,

Quality Department

James Morton10
SEP 2023
Review without any comments.

Peter Rugaard7
SEP 2023
Glimrende
God beliggenhed Rummelig Gode faciliteter i lejligheden Indkøb tæt på Rent og pænt
Vindeltrappe til overetage. For lidt skab/afliggeplads. Lav loftshøjde på repos. Dårlig lugt i bad på overetage.
Response from the Quality Department

Dear Peter,
Thank you for taking the time to share your feedback with us regarding your recent stay at our apartment. We appreciate your valuable insights.

We are pleased to hear that you enjoyed the central location of the apartment, as well as the comfort and cleanliness it provided. However, we deeply regret that you encountered some challenges during your stay. Your feedback is important to us, and we will review these aspects to see if there are any improvements we can make in these areas to enhance the overall experience for our guests.
We are especially concerned about the issue of the unpleasant odor in the upstairs bathroom. We strive to provide a comfortable and odor-free environment for our guests, and it appears that we may have fallen short in this instance. Please accept our sincere apologies for any inconvenience this may have caused. We will investigate this matter thoroughly and take corrective measures to ensure that such occurrences are rare in the future.
Regarding the spiral staircase, we understand that this architectural feature may not be suitable for everyone, and we aim to be as transparent as possible on our website to provide guests with a clear understanding of the property layout.

Once again, thank you for your feedback, and we hope that you will consider staying with us again in the future. We value your patronage, and your comments help us in our ongoing efforts to improve our accommodations and services.
Warm regards,
Quality Department

Frank Bindels8
AUG 2023
Een garantie voor een prettig verblijf in het centrum van Sevilla
Mooi appartement en in elke ruimte airco. Op loopafstand van oude centrum en veel supermarkten in de buurt. Patio was groot inclusief nette meubels. Vriendelijke host.
Niets
Response from the Quality Department

Dear Frank,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards.

Quality Department Manager

Adalberto Duran Seoane10
AUG 2023
Excepcional
Primero, semanas antes del viaje nos escribieron que íbamos a recibir otro departamento, ya que el que reservamos tenia un problema con el aire acondicionado. El nuevo departamento que recibimos simplemente ESPECTACULAR, un lujo con ascensor privado hasta nuevo departamento.. apartamento duplex, , dos terrazas privadas. Comodo, confortable, acogedor. Estuvimos via WhatsApp con los dueños cada momento, entregada de llaves, donde aparcar etc.
Response from the Quality Department

Querido Adalberto,
Deseamos expresar nuestro más profundo agradecimiento por su amable comentario sobre su reciente estadía en nuestro apartamento. Nos complace saber que nuestras instalaciones y servicios fueron de su agrado y que disfrutaron de una experiencia agradable. Valoramos su opinión y nos esforzamos por mejorar constantemente nuestros servicios. Esperamos tener el placer de recibirlos nuevamente en el futuro cercano y ofrecerles una experiencia aún más memorable.
Saludos cordiales.

Jose L.H. Campos
Director de Calidad

Eva Gonzalez Perez10
AUG 2023
Review without any comments.

Rodrigo De Aguiar10
JUL 2023
Review without any comments.

Donal Long9
JUN 2023
The location was good and was close to the town centre. It was only a 5 minute walk to the main shopping area and the closest taxi rank. The area was quiet at night and the property opens onto a pedestrian street, so there was no issue with cars or traffic.
The apartment could do with painting in some areas, such as the outside patio area. The bathroom fittings were also water damaged, which was just cosmetic but there was a slight smell from the sinks, most likely caused by not using u-bends in the plumbing to stop the smell coming back up the drain. The table in the sitting area was just some black metal with a loose sheet of chipboard with a mirror placed on top. At best, this looked bad and at worse it was moving and could easily slide off.
Response from the Quality Department

Dear Donal,

We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.

Jose L.H. Campos
Quality Department Manager

Robert Powell8
JUN 2023
Great location, inside very clean and good quality fixtures & fittings. Outside space looking a bit tired, no sunbeds on roof terrace, the one left there was broken. We asked for replacement, didn´t arrive. Very steep spiral staircase to first floor bedroom which doesn´t appear in any photos, or even mentioned in the accommodation write up. this should certainly be advertised for those with mobility issues. also had issues with water, lack of pressure, and in the evenings lack of water, nothing coming out of the showers. Again raised as an issue, no one came to sort this out.
Response from the Quality Department

Dear Roberts,
First and foremost we would like to take this opportunity to thank you for having chosen our apartment for your stay in Seville. It seems that some aspects of your stay were not up to our usual standards and for this we are sorry, specially the furniture and the water pressure. Regarding the spiral staircase, we lament that our pictures were not clear enough, even though the staircase is depicted in one of them.
On the other hand, we are thrilled that the quality of the fittings, as well as the cleanliness of the apartment and its location helped making your stay a memorable one.
We hope to have the opportunity to host you again in the future, ensuring we meet every one of your expectations.


Jose L.H. Campos
Quality Department Manager

Ben Franks10
MAY 2023
Really happy that we chose to stay here. A lovely apartment in a lovely area. Check in was super smooth. I would definitely stay here again if I came back to Seville. The only thing to flag that could be improved would be to have more sets of keys. One set between five of us was annoying as we coordinate constantly if we were doing different things.
Response from the Quality Department

Dear Ben, thank you so much for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you enjoyed your time at our apartment and appreciate your kind words. We apologize for any inconvenience caused during your stay and assure you that we will do everything in our power to improve upon your feedback. We hope to have the pleasure of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

noeli tomio9
MAY 2023
Sevilha bem instalado
localização bem equipado atende todas expectativas
Response from the Quality Department

Dear Noeli,
Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.

Jose L.H. Campos
Quality Department Manager

Schmidt Anna Elisabeth7
MAY 2023
Die Wohnung hat unsere Erwartungen nicht ganz erfüllt
Die Lage der Wohnung ist sehr gut und trotzdem sehr ruhig. Wir konnten früher einchecken, dank der Flexibilität von Celia vor Ort. Positiv fanden wir auch, dass man (mit entsprechendem Schlüssel) mit dem Aufzug direkt in die Wohnung fahren konnte. Die Möbel sind ansprechend, auch die Möblierung der beiden Terrassen hat uns gefallen. Die Terrassen sind ein großes Plus der Wohnung. Die Betten sind sehr gut. Angenehm überrascht waren wir, als Mitte der Woche Bettwäsche und Handtücher gewechselt wurden. Tabs für Spül- und Waschmaschine waren vorhanden. Beide Maschinen funktionierten auch einwandfrei. WLAN super.
Aufgrund des Mietpreises (2.000 Euro) hatten wir eine andere Erwartung an die Wohnung. Die Küchenausstattung ist äußerst spärlich. Anfangs waren nur 2 Teelöffel und 4 Weingläser da, gerade mal eine Pfanne, um Beispiele zu nennen. Dass es sich bei der Wohnung um eine Maisonette handelt, war uns aufgrund der Beschreibung nicht klar. Die abgebildete Wendeltreppe vermuteten wir als Zugang zur Dachterrasse. Allerdings ist hierüber auch das 2. Schlafzimmer mit Bad zu betreten, was eine gewisse Gelenkigkeit voraussetzt. Für große und etwas kräftigere Personen nicht geeignet! Geradezu enttäuschend ist das zugehörige Bad. Keinerlei Ablagemöglichkeiten vorhanden, ziemlich eng, kein Haartrockner. So musste das Bügelbrett als Ablage herhalten. Bei beiden Bädern ist zu sagen, dass man beim Duschen Geduld haben muss - mal kommt Wasser, mal setzt es kurzzeitig aus. Der Schrank für das obere Zimmer steht auf einem Podest, Zugang über ein schmales Metalltreppchen...
Response from the Quality Department

Dear Anna,
Thank you for taking the time to share your feedback regarding your recent stay at our apartment. We sincerely apologize for any inconveniences you experienced and understand that the apartment did not fully meet your expectations.

We are glad to hear that you appreciated the excellent location of the apartment, which provided a quiet and convenient setting for your stay. We also appreciate your kind words about Celia´s flexibility in allowing you to check in early. It is also great to know that the bed linen and towels were changed during your stay and that the dishwasher and washing machine were in good working order. We strive to provide a pleasant experience, and your positive feedback in these areas is truly appreciated.

We apologize for the shortcomings you encountered with the kitchen equipment. Had we been aware of this, we would have been more than happy to provide additional items to ensure your comfort. Your feedback is invaluable to us, and we will take it into consideration for future improvements.

Regarding the layout of the apartment, we lament any confusion regarding the description and access to the roof terrace. We appreciate your understanding and flexibility in adapting to the layout.

Once again, we apologize for any inconveniences caused during your stay. We appreciate your understanding and patience. We are committed to continuously improving our guests´ experiences, and your feedback assists us greatly in this process.

We sincerely hope that despite the aforementioned issues, you were able to enjoy your time in our apartment and make the most of the excellent location and other positive aspects. We value your patronage and would be delighted to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.

Jose L.H. Campos
Quality Department Manager

NOEMI BUO10
APR 2023
Review without any comments.

FRANCISCO JAVIER RUIZ MARTIN8
APR 2023
Review without any comments.

stefania vecchi9
APR 2023
La posizione centrale, l´appartamento, l´arredamento, la comodità
Response from the Quality Department

Dear Stefania,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.

Jose L.H. Campos
Quality Department Manager

carmen miscodan10
MAR 2023
Very nice apartment
Great location, great design! The apartment is quite big and has all utilities put in place, it also has 2 terraces, which we enjoyed a lot!
Response from the Quality Department

Dear Carmen,
First and foremost, we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.

Jose L.H. Campos
Quality Department Manager

Rosa Brollo6
MAR 2023
la casa e molto bella e il personale molto gentile. Purtroppo non era stata adeguatamente pulita a seguito del soggiorno
la casa e molto bella e spaziosa
purtroppo la casa non era stata adeguatamente pulita dopo il soggiorno degli ospiti precedenti che avevano un cane. Il piano ad induzione e mal funzionante, la macchina del caffè perde molta acqua e ad ogni utilizzo si è costretti a lavare il piano su cui poggia
Response from the Quality Department

Dear Rosa,
First and foremost we would like to thank you for choosing our apartment for your stay in Seville and for sharing your opinion.
Regarding the incidents regarding cleaning, we would like to offer you our most sincere apologies as these are clearly practices that do not meet our quality standards. Your complaints have been passed on to our housekeeping and maintenance department and your feedback is being used as an example to ensure this does not happen again within our apartments. We thank you for sending us your opinion, as we have taken it very seriously and it has helped us to improve. For future reservations do not hesitate to contact us in order to offer a solution during your stay.
We hope to have the opportunity to serve you again in the future and to exceed your expectations.

Jose L.H. Campos
Quality Department Manager

Catherine Cockram10
FEB 2023
Beautiful accommodation, great location. The company are so helpful and supportive. Nothing seems to be too much trouble.
Response from the Quality Department

Dear Catherine,
Thank you for taking the time to write this wonderful review about your stay with us. We read with great pleasure how much you have enjoyed the apartment. We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Catherine Cockram10
FEB 2023
very good the company were very helpful and kind
it was clean and comfortable in a lovely district
the spiral staircase
Response from the Quality Department

Dear Catherine,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.

Jose L.H. Campos
Quality Department Manager

Monique Dittrich10
JAN 2023
Wow wow woooooow. Idealer Kurzaufenthalt für Paare, um einfach mal die Seele baumeln zu lassen.
Response from the Quality Department

Dear Monique,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.

Jose L.H. Campos
Quality Department Manager

Judit Tempfli10
JAN 2023
I absolutely recommend it.
Beautiful and clean flat in a very good location. Fully equippead. Good beds, nice terrace.
Response from the Quality Department

Dear Judit,
Reviews like yours fill us with joy and gives us the strenght to continue working hard to deliver great stays to every one of our guests. Thank you truly. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Cuadra Jorge10
JAN 2023
Review without any comments.

Mark Davids9
JAN 2023
heerlijk bove
sfeervol penthouse met twee terrassen
alles was prima, verbeterpunten: keuken was wel erg karig met pannen, servies en glaswerk. een gordijn was kapot. Twee huissleutels, zodat je apart naar huis kunt.
Response from the Quality Department

Dear Mark,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Francesco Ortolano6
DEC 2022
This is a great place to stay. The pictures seem to be a bit old. It does need a bit of update and upkeep specially on the terraces. Looks like it just needs a bit of love again. The location is great but if you have a car prepare to fight a bit with traffic and parking. But overall the location is fantastic and the space is great. The host is very responsive even on xmas day!
Response from the Quality Department

Dear Carlos,
Thank you for your review and your impressions. They will certainly help us understand how we can improve our apartment to keep offering the best of the services. We hope to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Eduardo Gismondi9
DEC 2022
Review without any comments.

Safa Dissaux8.8
NOV 2022
Nous avons pris l´appartement duplex du dernier étage (Terrazza). Magnifique, spacieux et possède deux espaces extérieurs un patio au premier niveau et une terrasse dans la chambre à l´étage, les deux magnifiques. Très confortable, propre, proche du centre tout en étant dans un coin calme.
Pas assez de vaisselle pour 5 personnes.
Response from the Quality Department

Dear Safa:
Thank you for the lovely review of our apartment and for the remarks about the plates. It is only through comments like this that we can improve. We hop to see you again in Seville very soon.

Jose L.H. Campos
Quality Department Manager

Thijs Mathot9.2
OCT 2022
Review without any comments.

Flavius Heresanu7.9
OCT 2022
Review without any comments.

Valerie Vierengel10
OCT 2022
Amazing apartment. We loved the outdoor areas, location, and cleanliness of the place. We’ll definitely be back!
Response from the Quality Department

Dear Valerie, Thank you for your review. Thorough cleaning is an absolute must for us, so we thank you for highlighting the cleanliness of our apartment; we strive to give total confidence in this area. We cannot wait to host you again.

Jose L.H. Campos
Quality Department Manager

Alvaro10
SEP 2022
Review without any comments.

Daniel Lange7
SEP 2022
Terrible check-in and communications. Three phone calls and waiting over an hour in the 90 degree heat. Our taxi dropped us at the wrong address, due incorrect listing on Teresa´s place. We learned Teresa has 43 properties listed, and there was/is confusion. We when we got in the taxi at the train station and we called and got an answering service. They said someone would meet us there, when we arrived. No-one showed up. We made a second call, they said we were at the wrong apartment, and someone would meet us at the correct address. We were lost in Seville lugging our luggage in the 90 degree heat, asking people how to find the apartment. When we found the correct address, still no-one showed up. We ended up waiting almost an hour in the 90 degree heat on the street with our luggage. We made a third phone call. This time Teresa answered and said she would be right there. A short while later Teresa came running down the street. She apologized, but did not offer any compensation . The day before checkin, Teresa sent a very long computer generated message. Most of the message talked about penalties we would have to pay if we arrived early or late. Something like 30 euros if we arrived before checkin time and 50 euros if we arrived late. We didn´t get any euros for the host showing up an hour late. Teresa´s message also asked when we would be arriving. I wrote back our train schedule, and asked her the best way to get to the apartment; she said it was a 15 minute taxi ride. Teresa knew when our train arrived and we were taking a taxi; she knew exactly when we were arriving. But still no-one was there and it took three phone calls upon arrival to get someone to show up. We have stayed in many Airbnb´s around the world. Teresa seems like a very nice person, but she is not an Airbnb host; she is a property manager for 43 properties. There is no personal attention that normally comes from an Airbnb host.
Response from the Quality Department

Dear Daniel, first of all we would like to thank you for choosing our apartment and taking the time to review your personal experience.
We are really sorry for the exceptional wait you experienced upon your arrival, and we are very sorry for any misunderstanding regarding the location. Although we would like to point out that the exact address of the apartment was sent to you after the reservation was confirmed, and after that a couple a days befor eyour arrival. We are not sure about the reason you were not able to find the apartment.
Again, we are sorry for the inconveniences during the checkin process, but we hope the rest of your stay was an enjoyable one, and we would like to have the opportunity to welcome you back in the future and exceed your expectations.

Aija T.
Quality Department

Inês7.5
AUG 2022
estadia curta mas confortável.
conforto
pouca pressão no duche

Crescencia Nguema10
AUG 2022
Cómoda y agradable
Response from the Quality Department

Muchas gracias Crescencia por sus comentarios y valoración de la estancia con nosotros. Estamos encantados de saber que tuvieron una estancia cómoda y esperamos su próxima visita.

Aija T.
Departamento de Calidad

catherine floyd10
AUG 2022
a beautiful modern home in the heart of the city
very modern, clean and comfortable
Response from the Quality Department

Dear Catherine, thank you very much for your kind feedback. We are glad to know that you enjoyed the comfort we provide and we would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Brahim Attanouti10
AUG 2022
Appartement propre, spacieux et conforme aux photos. Bonne situation géographique, possibilité de réserver une place de parking à proximité avec un supplément. Je recommande.
Response from the Quality Department

Dear Brahim, we are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment. We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Ahahah10
AUG 2022
magnifique appartement
tout simplement au top! l appart est merveilleux. superbe terrasse
tout etait au top
Response from the Quality Department

Thank you very much for your kind feedback. We are glad to know that you had such a great stay with us.
We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Hayat10
AUG 2022
incroyable et coup de cœur assuré
la déco qui était au top, la propreté, les équipements, vraiment un vrai coup de cœur. la proximité des monuments, tout c’est fait à pied.
Response from the Quality Department

Dear Hayat, thank you for staying with us and for sharing the highlights of your stay. We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Pierre-Yves9.7
JUL 2022
Super adresse ! L´appartement est impeccable, bien équipé, avec une bonne literie. De dimension idéale pour 4, nous y avons tout de même séjourné à 6 grâce au canapé lit du salon sans soucis. Il est idéalement situé à 15mn à pied des sites touristiques et des monuments historiques. Nous recommandons !
Response from the Quality Department

Dear Pierre-Yves, we are glad to kno wthat the apartment and its installation met your group´s expectations.
Thank you for this very kind review of our hotel and we look forward to serving you again soon.

Aija T.
Quality Department

Javier10
JUN 2022
Excelente
Apartamento muy bonito.
Response from the Quality Department

Nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.

Aija T.
Departamento de Calidad

Colin10
APR 2022
Review without any comments.

Claire10
APR 2022
Review without any comments.

carole9.6
APR 2022
l’emplacement

Carol Jennings9.8
MAR 2022
Lovely modern apartment in excellent location. Comfortable firm beds! Spacious terraces which we couldn´t use due to rain (and dust storm!) but very bright interior spaces so that was okay. Could benefit from a few more kitchen items and we would have used an oven or grill if available (none).
Response from the Quality Department

Dear Carol, thank you very much for your feedback regarding your stay. We highly value your time and constructive criticism, your comments will help us to improve the experience we create for our guests.
We look forward to serving you again in the future.

Aija Teilane
Quality Department

Natasha10
JAN 2022
The apartment is beautiful with two lovely terraces, one which gets the sun more and one that’s more in the shade. The area is very nice, slightly out of the city centre so it’s not noisy or busy but very close so it’s easy to walk in. The street the apartment is on has many useful shops and there are supermarkets within a five minute walk.

Dengbuliduo10
DEC 2021
Good choice
Very good position and friendly hosts. Three hosts wrote me in time and ready to help at all times. The flat is big and comfortable. Clean and the facilities are in good condition.
Wait a little long for check in wifi upstairs is not good
Response from the Quality Department

We greatly appreciate the time you spent to review your experience in our apartment, at Genteel Home we always strive to exceed guests´ expectations and your comments will help our team reaching that goal.

We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your comments with the entire team, as we know it will be a great source of motivation to keep on going the extra mile.

Hope to meeting you again in near future.

Aija Teilane
Quality Department

Raphael9.2
DEC 2021
Great location, nice terraces, luminous and quiet.

Rosanne6.7
DEC 2021
Apartment looks nice but is only suitable for a short stay when being outside a lot because it is very small with little storage. We stayed 2 weeks so I would not advice using the location as home base for exploiting Andalusië, it is simply to small.
Response from the Quality Department

Thank you very much for choosing our apartment for your stay in Seville. We really appreciate your feedback and your constructive criticism.

We would like to point out that we always try to provide a detailed descriptions and photos of all our apartments online, and we regret your disappointment regarding the size of the apartment in this case. Definitely one of the best features of this apartment is two spacious outdoor areas which are usually highly rated by our guests.

We certainly look forward to hosting you again in our apartments and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Esther9.6
NOV 2021
TODO, un apartamento perfecto, amplio, limpio, bonito

Xavier9.7
NOV 2021
Très bel appartement en Duplex dans le centre de Sevilla. Une belle terrasse, deux chambres agréables. Communication fluide et efficace.
Response from the Quality Department

Thank you very much for your excellent review.
We appreciate your lovely comments regarding the communication. Our team assists each guest in any possible way to ensure everyone has a pleasant stay.

Once more we thank you for sharing your experience with us and look forward to assisting you again soon.

Aija Teilane
Quality Department

Les Maisonnettes9.3
NOV 2021
Cet appartement est spacieux et très bien situé à deux du centre , des commerces et des restaurants. Nous avons tout fait à pieds. Très propre et joliment décoré, l’appartement est très chaleureux. Les terrasses sont très agréables. L’ascenseur vous mène directement dans l’appartement . Cet appartement n’est pas à conseiller pour de jeunes enfants puisque l’ascenseur intérieur n’a pas de sécurité. Pour un appartement de cette gamme, certaines réparations seraient à envisager et quelques équipements à rajouter comme à minima une cafetière électrique. Nous avons passé néanmoins un très bon séjour
Response from the Quality Department

We greatly appreciate the time you spent to share your positive holiday experience at our apartment and we thank you for your kind recommendation.

We hope you will make us your choise apartment for your next visit in Seville again, we certainly look forward to hosting you again.

Aija Teilane
Quality Department

Holly10
OCT 2021
We had a wonderful time, there’s an amazing small Café just downstairs and the area is just very nice. And so is the apartment!
Response from the Quality Department

Dear Holly, thank you very much for your positive review.

We are glad to read that you really enjoyed our comfortable location to visit the wonders of a vacation in Seville.

It was a pleasure for us to host you and we look forward to meeting you again soon.

Aija Teilane
Quality Department

Bob Mudford10
SEP 2021
A fabulous location and a marvellous flat. Highly recommended. We had somewhat of a personal disaster whilst there abd the hosts sorted it out. Highly recommended.
Response from the Quality Department

Thank you for the great feedback of your recent holiday experience at our XXX apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Regards

Daniel Lundon9.3
SEP 2021
Great apartment with two big outdoor areas

Dmitri10
JUL 2020
Excellent and stylish apartment in a nice and cozy neighbourhood. Not very far away from catethdral and big parking facility nearby. Me and my family enjoyed time in apartment and Seville!

Aikaterini10
FEB 2020
The flat was excellent in a vibrant neighbourhood!! Everything was super clean and modern -just like the pictures. What we loved the most was our great check in host who gave us great tips to explore Seville!! Totally recommend it for two couples!!

Wendy10
FEB 2020
Wonderful apartment with two lovely, sunny terraces. Sparkling clean and very quiet, with great amenities. Perfect location, friendly staff, very easy to get around the city!

Lydia10
JAN 2020
Lovely clean apartment. Great location to explore the city!

Regis10
JAN 2020
Très beau logement spacieux pour 4 personnes, voire 6. Belles prestations. Correspondant présent sur place lors de la remise des clés.

Alejandro10
JAN 2020
Todo perfecto.

César10
JAN 2020
El alojamiento es perfecto en todos los sentidos , ubicación perfecta , en pleno centro , a 8 minutos escasos de las Setas o la calle Sierpes . El piso impecable, limpio , distribución ideal y lleno de detalles y esa gran terraza / patio de estilo sevillano donde desayunar , tomarse una copa . En fin todo un espectáculo para la vista y los sentidos . Por cierto muy recomendables el Dis de Mayo y el Palo Santo, tabernas que se encuentran al final de la calle , donde comer bueno , rico y barato

Brice10
DEC 2019
L’ Appartement conforme aux photos, très bien équipé et décoré. Le patio ainsi que le rooftop apportent une réelle plus value à ce bien. L’hôte vous accueille même avec des pâtisseries traditionnelles.

Marcin10
NOV 2019
Todo..:)

Aroa11210
NOV 2019
Perfecto!

Ainhoa7
NOV 2019
Las dificultades para que te den la factura del alojamiento, ha pasado casi una semana y aún la estoy reclamando
Response from the Quality Department

Estimada Ainhoa, Agradecemos sinceramente el tiempo que invirtió en compartir su comentario después de su visita. Las opiniones de nuestros clientes son de suma importancia para asegurar el cumplimiento de nuestros estándares de servicio en todo momento. Debido a su comentario, hemos comprobado con nuestro personal de administración si se realizó su solicitud de factura. Efectivamente se le emitió a los 5 días de su salida, por ese motivo nos hemos quedado muy sorprendidos con su comentario. Esperamos que haya sido una confusión y le llegara con normalidad, si no es así, por favor póngase en contacto con nosotros. Muchas gracias de nuevo, esperamos que Genteel Home siga siendo una opción para sus próximas vacaciones y que tengamos la oportunidad de restaurar su fe en nuestra empresa en un futuro próximo. Fátima Roca-responsable Dpto. de calidad.

Sonia7
NOV 2019
A basic, modern corporate apartment rented via Genteel Homes . Sadly, it wasn’t as spacious and beautiful as the pictures depicted. It is in an area of the old town which is under construction. The road directly outside is currently being relaid and is closed to traffic, so the apartment was very difficult to access in a car / taxi. We had to park in the local public car park and walk 5-7 mins with the children and all our cases. The agent meeting us had to leave to check in another guest elsewhere (as we we’re running late as we couldn’t find the apartment or access the road ), so we were left waiting outside for half an hour in the dark. Not a great start to our stay . We encountered a few other issues and decided to leave a day early. Genteel homes did agree to refund us for the final night’s accommodation.
Response from the Quality Department

Thank you for your review Sonia. We are sorry if the apartment didn´t meet your expectations. Note that it´s located in the heart of Seville and it´s very difficult to drive there, so we offer an agreement with a nearby public parking. Of course we tried to fix all the issues that you found and we were at your disposal during your stay because we allways try to guarantee the quality in our apartments. Fátima - responsable de calidad de Genteel Home

Helen10
AUG 2019
Wonderful apartment in the heart of Seville - the place was sparkling clean, well equipped with everything you would need (including washing machine, clothes horse, washing machine tablets, utensils, dish washer etc.) The two beautiful private terraces were perfect for evening meals and sunbathing. There is a lift into the apartment which was great for suitcases etc. There is an amazing restaurant 2 min walk away down the street called Dos De Mayo which is definitely worth a visit. The host was very helpful and punctual - we would definitely stay again, thank you for a very lovely stay!

Stephane7.5
AUG 2019
Un appartement excptionnel desservi par un manque de serieux du Check in !
Le logement en lui est très bien conçu , mais la finition de certaines pièces n´on t pas été pensées , en particuliers l´accès à la partie rangement de la chambre parentale ( trop bas de plafond 1,60 m , et garde-fou mal calculés 35cm !!! ) ! En dehors de cela l´appartement est exceptionnel ! l´accessibilité interieure , le confort , la fonctionnalité tout !!
Déjà , ne pas être informé que l´accès n´est possible qu´à pieds pour cause de travaux , c´est pas le top pour Genteel Home ! Mais cela confirme la qualité déplorable du "check in" ! Pas de visite de l´étage supérieur et pourtant l´état des canapé et bains de soleil de la terrasse aurait été idéal à voir ! Un site qui se dit Espagnol Anglais et Français ;; Dommage notre "LOLA" ne parlait qu´anglais ( enfin ne comprenait peut être aussi que ce qu´elle voulait !) On passera sur le fait que le lave vaisselle n´a pas voulu fonctionner , ceci étant certaines assiettes ne rentraient pas dedans ! Un boitier d´alarme/ fumée pendouillant dans la chambre du bas ! Bref , il va falloir soigner la présentation des lieux et surtout le vérifier dans un vrai "Check in" !!

Ronan10
MAY 2019
great location and unit to stay in

Wim9.8
APR 2019
service was top - appartement was top - Sevilla was top.
Het appartement was fantastisch : een persoonlijke lift die uitkomt in de hal - 2 mooie zonneterrassen - 2 badkamers - 3 toiletten - alles proper en hygiënisch … TOP
2 kleine minpuntjes maar dan ben ik aan het muggenziften. De douche op het eerste was een instapdouche maar het water liep in de badkamer. Het andere minpuntje was dat alles wat klein was (ik liep dikwijls met mijn hoofd ergens tegen, en ik ben al niet groot).

Brigitte8.8
APR 2019
Die Lage war gut. in dieser Strasse gibt es alles was man zur Selbstversorgung braucht. Auch ein paar nette Tapas-Bars. Ganz schön war die Terrasse,
Die Schlüsselübergabe fand um 16.00 statt. Ich hatte gemeldet dass meine Töchter um 15.00 am Appartement stehen würden. Leider kam die Türöffnerin erst nach 2 Anrufen . Die Töchter standen 1 Std. im Regen. Auch finden wir nicht gut, dass man das Gepäck 18 Gehminuten entfernt bei der Abreise deponieren muss. Gibt es da nicht eine nähere Gelegenheit. Oder man könnte das Gepäck noch in der Wohnung stehen lassen. Unsere Abflugszeit war 15.00 . So hatten wir eine lange Wartezeit am Flughafen. Es war ganz toll, ausser die obenangeführten Punkte
Response from the Quality Department

Dear Brigitte, we are sorry for the late check-in. Due to the heavy rain that day, there were many delays in receiving all guests and that delayed us a bit. On the other hand, having no physical reception in the building and having another reservation for that day, we needed to clean and prepare the apartment for new clients, so we could not allow you to leave the luggage there any longer and we offered you the possibility of using the company consigns luggage. We are glad to know that despite this you have enjoyed your stay in Seville. Regards

Sheryl10
APR 2019
What a wonderful apartment in a beautiful city! Even better than the pictures. Great location in the heart of downtown Seville. We parked the car within a 5 minute walking distance and were able to walk everywhere. So close to all the sites. Grocery stores, fish market, vegetable/fruit market and bakery are two minutes away. Loved this place and hope to be back! Cheryl from Toronto, Canada.

Matt10
APR 2019
Lovely apartment in a perfect location, close to lots of great restaurants, supermarket and bakers a stone´s throw away, plus all the main attractions are within walking distance. Particularly nice outside area which would be great to enjoy a few glasses of something local and the rooftop terrace is lovely to soak up the rays! Very comfortable beds, really clean and great facilities.

Priya10
APR 2019
An absolutely superb space just a short and easy 20min walk to the main tourist sites of Seville. The apartment itself is large and comfortable and a highlight was the upper floor terrace which was great for some Sunday lounging in the sun! The location is brilliant with lots of excellent food choices on the street itself. We were grateful for the warm welcome and local tips, and would not hesitate to book here again in the future. For packing purposes, no need to bring shower gel or shampoo as this is provided. All in all a fantastic stay and we were very sad to leave!Thanks so much for being a wonderful host during our stay! We had the perfect stay and would not hesitate to book again in the future.

Colleen10
MAR 2019
This apartment is perfect for a group! Big and spacious - the terraces are amazing! Short walking distance to everything in Seville! Will definitely be back!

Annalena10
MAR 2019
Die Wohnung ist wirklich sehr hübsch und stylisch eingerichtet und war größer als erwartet. Die untere Terrasse ist perfekt zum Frühstücken und an heißen Tagen empfehlenswert. Die Dachterrasse eignet sich ideal zum Sonnen! Auch einen Sundowner kann man dort in vollen Zügen genießen! Jedes Schlafzimmer hat ein eigenes Bad. Die Küche ist mit allem ausgestattet, sogar Mixer, Toaster etc sind vorhanden. Wir waren mit Baby unterwegs-auch hier war alles Nötige wie Hochstuhl und Babybett vorhanden. In der hübschen Gasse findet man zahlreiche Lebensmittelgeschäfte und gute Restaurants. Wir kommen sicherlich wieder!!!

Kristine10
MAR 2019
Wonderful modern penthouse appartment. Very clean and great location. Perfect for 3-4 persons.

Joaquim10
MAR 2019
Couldn’t have been better. Apartment was beautiful and equipped with everything I needed (and lots of lovely touches / local design). Teresa was very helpful The neighborhood outside the apartment had a lot of life within walking distances. However, it was very quiet when you were in there. The apartment was walking distance to some tourist attractions. This is definitely the perfect place to stay in Seville. I am looking forward to staying here again one day. :)

Hloulou10
MAR 2019
Amazing flat very clean and big, I will go again for sure !

Jelle_B10
MAR 2019
Fabulous and quiet apartement with patio just outside touristy area
We used the top apartment with patio and it is really fabulous. Brand new, quiet, well equipped and great beds. Having a patio is really nice for breakfast and afternoon reading, The apartment is located just outside the most touristy areas and near to Plaza de la Gavidia, which is a lively area all day round. And with a decent walk, you are in hte real city centre for all the tourist sights.
The shower at the front room has no door, which means some water is running in the bath room. After 2 showers, no hot water remainedon the first day. Possibility for luggage storage is not very guest friendly / a no go (at different location and additional payment)

Kim10
FEB 2019
great newly refurbished flat. excellent for two couples or family with kids. had everything we needed for the trip. supermarket nearby. quiet location. would recommend! very nice rooftop and patio.

Gerber10
JAN 2019
Great location and even better apartment. Checking in and out was extremely fast and quick.