The apartment has two bedrooms with a double bed of 1.50 x 2.00 each, and a small interior balcony furnished with table and chairs where you can enjoy the wonderful weather of Seville, and two full bathrooms, one of them with shower and the other with bathtub. The kitchen is modern, and fully equipped, and is integrated into the living room, which also has a double sofa bed of 1.40 x 2.00, and some comfortable armchairs.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Baños II Apartment
from to
Mucho.
Solo recomendaría una agarradera en la bañera, que resbala. Pero la ducha del otro baño la suplió con creces.
Response from the Quality Department
Estimado Francisco Javier:
Gracias por compartir su experiencia. Nos complace saber que disfrutó de la limpieza, la ubicación y la relación calidad-precio de nuestro alojamiento.
Agradecemos su sugerencia respecto a la bañera. Tomamos nota de su comentario y lo valoraremos para posibles mejoras en el futuro. Nos alegra que la ducha del otro baño si haya cumplido con sus expectativas.
Esperamos poder recibirlo nuevamente en su próxima visita.
Departamento de Calidad.
Die Betten leider durchgelegen.
Response from the Quality Department
Dear Nihad,
Thank you for your review. We are pleased to hear that you enjoyed the location of our apartment. However, we regret that you found the beds less comfortable than expected. While we understand that comfort preferences can be subjective and vary from person to person, we take your feedback seriously and will review the mattresses to ensure the comfort of our future guests. We hope to have the pleasure of welcoming you back soon.
Quality Department
Response from the Quality Department
Dear Karen, Thank you so much for your kind review. We’re delighted to hear that the apartment met your expectations and that you enjoyed your stay and our services. We would be thrilled to welcome you again in the future.
el apartamento comodo y nada ruidoso. al entrar fue algo mas tarde por la limpieza pero nos dieron la contraseña y dejamos las maletas y asi pudimos ir a comer cerca. suficientes enchufes en todos los sitios, para poder cagar moviles tablets ordenador.. fenomenal confortable, en una habitacion hay teleision .. justo es que haya en las dos.
baño tenia algo de humedad y deben de repararlo pero nada que fuera incomodo estaba en el techo .. son arreglos cotidianos normales ..pero si que manchan un poco la vision del apartamento. esta algo alejado de zona centro .. pero nuestra visita era la tercera a sevilla y queriamos ver .. italica ..triana..y no influyo mucho .. pero nos dabamos muy buenos paseos.
Response from the Quality Department
Estimado Manoli:
Le agradecemos sinceramente por compartir su experiencia con nosotros. Nos complace saber que encontró el apartamento cómodo y silencioso, y que pudo disfrutar de la comodidad de los enchufes disponibles para cargar sus dispositivos.
Lamentamos que haya tenido que esperar un poco más para el check-in debido a la limpieza, pero nos alegra que pudiera dejar sus maletas y disfrutar de una comida cercana. Agradecemos también sus observaciones sobre la televisión en la habitación y la humedad en el baño. Tomaremos nota de estos detalles para realizar las mejoras necesarias y así seguir brindando un espacio confortable a nuestros huéspedes.
Nos alegra que la ubicación fuera de su agrado y que hayan podido disfrutar de paseos y explorar lugares como Itálica y Triana. Esperamos tener la oportunidad de recibirle nuevamente en su próxima estancia.
Departamento de Calidad
Location and size
On arrival, there was no one to welcome us or give us the main directions, even though we had informed of the time of arrival. This meant that we stood for almost one hour at the door, in 40-degree heat, waiting for directions because no one was answering phones or responding to emails. The delay in responding was really unforgivable when I was with two 80-year-old guests who felt very uncomfortable. After they gave us the codes to open the doors (all by WhatsApp message, without answering our calls) we opened the flat door and there was a maintenance person, comfortably seated on the sofa, without us being able to realise what was going on or being warned in advance of the situation. The floors in the kitchen and living room were not clean. The bath tap in the bathroom didn´t have the button to switch between a shower or water for the bath. It was always with great difficulty that we managed to take a shower. The mattress of both beds that were uncomfortable and the bed linen quality was very weak and small, coming off during the night. When we opened the dishwasher, the skirting board burst because it wasn´t made to measure. The fridge niche was the same and couldn´t even be opened fully. The frame of the bathroom door seemed loose. In other words, although the flat had a modern look, the execution of the work quality was poor. The car park with which they have a protocol is more than a 15-minute walk away.
Response from the Quality Department
Dear Nuno,
Thank you for your review. We´re glad you enjoyed the location and size of the apartment, as these are aspects we take pride in.
Regarding your arrival, once we received confirmation that you had reached the property, we sent the access codes immediately. While we apologize for any inconvenience, our records show that the wait time was not as long as stated. Nonetheless, we sincerely apologize for any misunderstanding upon your arrival.
We regret the disruption caused by the presence of the maintenance person, who was performing necessary work. We understand that the lack of prior notice was inconvenient and will take steps to prevent similar incidents in the future.
Regarding the cleanliness, we are sorry that the apartment did not meet your expectations. Providing accommodations that meet high standards is a priority for us, and this situation does not reflect our commitment to quality. We will address this internally to ensure it does not happen again.
As for the issues you mentioned, including bathroom fixtures and furniture, our team offered technical support. However, since we were unable to access the apartment due to your refusal, we couldn´t resolve these during your stay. We take your feedback seriously and will ensure necessary repairs are made promptly.
Lastly, we understand that comfort is subjective, and we apologize if the beds and linens were not to your liking.
Thank you once again for your feedback. We are committed to improving the areas you highlighted and ensuring the satisfaction of our future guests. We hope to have the opportunity to provide you with a better experience in the future.
Quality Department.
Response from the Quality Department
Estimado David:
Gracias por su comentario. Nos alegra saber que encontró el apartamento cómodo, céntrico, funcional y limpio, y que el aire acondicionado en cada habitación fue de su agrado. Lamentamos los inconvenientes que experimentó con las duchas. Apreciamos que haya señalado que estos problemas se debieron a instalaciones recientes, y tomaremos medidas para solucionar cualquier inconveniente y mejorar la experiencia de nuestros futuros huéspedes. Esperamos tener el placer de recibirle nuevamente.
Lindo apartamento muy completo con elementos de cocina y electrodomésticos modernos.
El parking cercano nos costó 34 por noche y el ofrecido por la propiedad es lejano para ir con valijas y niños. Las camas son muy incómodas e Internet solo funciona en un tercio de la propiedad.
Response from the Quality Department
Dear Leonardo,
Thank you for taking the time to share your experience with us. We are pleased to hear that you found the apartment nice and well-equipped with a complete kitchen and modern appliances.
Regarding your comment about parking, we would like to highlight that our central location, close to the city´s most iconic monuments and points of interest, offers an undeniable advantage for those wishing to explore the area. However, we understand that this can present certain challenges, such as some areas being pedestrian-only, which can make parking directly at the building entrance difficult. Nevertheless, our customer service team is always available to provide information about the nearest parking options and the best areas for unloading luggage. Specifically, we have a parking facility just 5 minutes from the building, which we hope will make parking more convenient during your next visit.
We sincerely regret that the beds did not meet your comfort expectations. We understand that preferences in this regard can vary from person to person, and we take your feedback into consideration as we continue to improve.
Lastly, regarding the issue with the internet service, we are very sorry for the problems you experienced. We will proceed with a thorough inspection to ensure proper functioning and to prevent similar situations in the future.
We greatly appreciate your feedback, which is invaluable to us as it helps us to continuously improve. We hope to have the opportunity to welcome you again and provide you with an even better experience.
Quality Department.
No tenía vasos. Y espacio para la 6 personas que publica. Camas muy incómodas mala ubicación y sin lugar para aparcar
Response from the Quality Department
Estimada Marcela:
Agradecemos sinceramente su comentario y lamentamos los inconvenientes que experimentó durante su estancia. Nos hubiera encantado haber sido informados sobre la falta de vasos durante su estadia, ya que habríamos tomado medidas inmediatas para proporcionarle los utensilios necesarios y asegurar su comodidad. Le aseguramos que hemos tomado nota de su observación y realizado un inventario exhaustivo de los utensilios en el apartamento para evitar futuras situaciones similares.
Por otro lado, lamentamos que las camas no hayan cumplido con sus expectativas. Y aunque entendemos que las preferencias de confort y comodidad pueden variar de una persona a otra, revisaremos el estado de las mismas para evaluar posibles mejoras en caso de ser necesarias.
Respecto al estacionamiento, es importante resaltar que estamos ubicados en el corazón de la ciudad donde muchas calles son peatonales con el fin de preservar el entorno y permitir que los huéspedes disfruten del ambiente local sin contaminaciones. Entendemos que el acceso en coche puede estar restringido en algunas zonas, por lo que nuestro equipo está siempre disponible para proporcionar información sobre los estacionamientos más cercanos. Sin emabrgo, esperamos que el estacionamiento ubicado a solo 5 minutos a pie de su apartamento haya sido una solución conveniente para usted.
Valoramos su retroalimentación, le pedimos disculpas nuevamente por cualquier inconveniente experimentado, y esperamos tener la oportunidad de recibirle nuevamente en el futuro para ofrecerle una experiencia mejorada.
Departamento de Calidad.
Response from the Quality Department
Dear Andrew,
Thank you for your concise feedback. We´re delighted to hear that everything met your expectations and you found the location convenient. We look forward to welcoming you back soon.
Quality Department.
Colchones muy blandos, la única pega.
Response from the Quality Department
Estimada Rosa:
agradecemos sinceramente su comentario y nos complace saber que disfrutó de la excelente ubicación de nuestro apartamento, así como de su estado nuevo y limpio. Sin embargo, lamentamos mucho escuchar que los colchones no cumplieron con sus expectativas. Entendemos que la comodidad es un aspecto crucial durante su estancia, y apreciamos su sinceridad al señalar este detalle. Aunque entendemos que la percepción de confort puede variar de una persona a otra, tomamos en serio cada comentario para mejorar nuestros servicios.
Su satisfacción es nuestra prioridad, y esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia más placentera.
Departamento de Calidad.
Il divano letto da organizzare con un toper aggiuntivo impossibile dormirci le lenzuola e gli asciugamani erano macchiati nel bagno in camera mancava una maniglia
Response from the Quality Department
Dear Cristiana,
Thank you for sharing your feedback regarding your recent stay at our apartment. We are pleased to hear that you found our apartment equipped and convenient for visiting the city. However, we regret to learn about the issues you encountered during your stay, particularly regarding the sofa bed and the cleanliness of the sheets. We apologize for any inconvenience these shortcomings may have caused. It would have been greatly appreciated if we had been notified of these issues during your stay so that we could have taken immediate action to address them and ensure your comfort. Please rest assured that we will investigate the matters you have raised and take the necessary steps to prevent such occurrences in the future. Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Quality Department.
Llegamos y estaba completamente sucio, y desordenado y encontramos cucacarachas… nos devolvieron el importe del aseo pero igual no fue agradable esta situación porq nos tocó esperar y perder tiempo en Sevilla q teníamos un compromiso en la feria
Response from the Quality Department
Estimada Clara:
Agradecemos sinceramente su comentario y nos alegra que la ubicación de nuestro apartamento fuera de su agrado. Sin emabrgo, lamentamos profundamente los inconvenientes que experimentó durante su estancia.
Respecto al tema de los insectos, no dudamos de la veracidad de su afirmación sobre la presencia de los mismos. Sin embargo, es importante destacar que todo el edificio se somete a un proceso de fumigación cada 6 meses, y cada apartamento se limpia antes de cada estancia con un producto especializado para garantizar condiciones óptimas de higiene. Esto hace que sea muy poco común encontrar tales insectos. Es relevante mencionar también que clima puede contribuir en la presencia de insectos en el área. No obstante, revisaremos su caso de manera específica para abordarlo adecuadamente. Lamentamos cualquier inconveniente al respecto.
Por otro lado, respecto a la demora en la limpieza, aunque no es algo habitual en nuestros servicios, pueden ocurrir situaciones inesperadas que retrasen el trabajo. Aun así, queremos transmitirles nuestras más sinceras disculpas, y tomaremos medidas para que situaciones similares no se repitan en el futuro. Le agradecemos su comprensión y nos complace saber que nuestro equipo pudo compensarles por los inconvenientes experimentados, y esperamos que esto haya podido mitigar un poco su desencanto inicial.
Una vez más, le trasladamos nuestra más sincera disculpas y valoramos enormemente sus comentarios, los cuales nos brindan la oportunidad de mejorar nuestros procesos y servicios. Esperamos sinceramente tener la oportunidad de recibirla nuevamente en el futuro y ofrecerle una experiencia más placentera.
Departamento de Calidad.
O colchão do sofá cama desconfortável
Response from the Quality Department
Dear Bumf,
Thank you for taking the time to share your feedback with us regarding your recent stay. We are glad to hear that you found our location convenient. However, we sincerely apologize for any discomfort you experienced with the sofa bed mattress. Your comfort is of utmost importance to us, and we regret that we fell short in meeting your expectations in this regard. Please rest assured that we will address this matter promptly to ensure that future guests do not encounter similar issues. We appreciate your valuable input, and we hope to have the opportunity to welcome you back in the future for a more comfortable stay.
Quality Department.
Response from the Quality Department
Estimado Jimmy:
Agradecemos sinceramente su comentario positivo y estamos encantados de saber que su experiencia fue satisfactoria. Valoramos mucho su recomendación y esperamos tener la oportunidad de recibirle nuevamente en el futuro.
Departamento de Calidad.
Unfortunately the guests upstairs were noisy in the morning.
Response from the Quality Department
Dear Brenda,
Thank you for sharing your feedback about your recent stay with us. We´re delighted to hear that you enjoyed our great location, which allowed easy access to shops, restaurants, and local sights without feeling too touristy.
We sincerely apologize for any disturbance caused by noisy neighbors; unfortunately, this is beyond our control. However, we understand the impact it can have on your experience and appreciate your understanding. We would like to emphasize that this is something unusual, and our commitment is to ensure the restful stay of our guests.
We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Céntrico, limpio, bonito
Había poca presión del agua en las duchas , hubo una pequeña gotera , que el alojamiento se ofreció a arreglar
Response from the Quality Department
Estimada Laura,
Agradecemos sinceramente sus amables palabras sobre su reciente estancia con nosotros. Nos complace saber que encontró nuestro alojamiento céntrico, limpio y muy bonito, y que se sintió como en casa durante su visita.
Lamentamos escuchar sobre los inconvenientes que experimentó con la presión del agua en las duchas y la pequeña gotera. Queremos informarle que hemos abordado estos problemas y hemos tomado medidas para solucionarlos. Su comodidad y satisfacción son nuestra prioridad, y estamos comprometidos a proporcionar un alojamiento de calidad.
Esperamos darle la bienvenida nuevamente en el futuro para una experiencia aún más placentera.
Saludos cordiales,
Departamento de Calidad
Senza motivo saltava la corrente e bisognava riattivarla ogni volta. Non difficile ma indubbiamente fastidioso.
Response from the Quality Department
Dear Claudia,
We sincerely appreciate your feedback and we are glad to know that you found the location convenient. Howerver, we regret the inconvenience you experienced during your stay. We would like to address specifically the issue you mentioned with the light. After a review, we determined that it was a one time event caused by an energy overload. This situation typically occurs when many or all appliances are turned on simultaneously. We apologize for any inconvenience this may have caused and assure you that we are taking steps to prevent this from happening again in the future. Your feedback is valuable to us, and we hope that, despite this setback, you will consider staying with us again in the future for a more enjoyable experience.
Quality Department.
Apartament delikatnie mówiąc zaniedbany posprzątany słabo. Sprzęty zużyte, wszechobecne zaniedbanie. Ściany brudne, listwy na podłodze.odrapane, krzesła popeknae i zużyte.niewygdone.materace. Brakuje podstawowych sprzętów choćby miotły do zamiatania.
Response from the Quality Department
Dear Wojciech,
Thank you for taking the time to share your feedback with us. We appreciate your recognition of our great location near restaurants and shops.
We sincerely apologize for the issues you mentioned regarding cleanliness. This does not meet our usual standards of cleanliness and quality, and we assure you that we will take steps to address these issues thoroughly. We would have appreciated being informed during your stay so that we could have promptly addressed the issue.
We will review all the details mentioned to determine if they meet our standards, and we will proceed with their replacement if they do not. Similarly, we would like to highlight that typically our apartments are equipped with everything necessary for a comfortable stay for our guests. We regret that this was not the case during your stay.
If you would consider giving us another opportunity to host you in the future, we would be grateful for the chance to provide you with a much-improved stay.
Kind regards,
Quality Department
Fantastyczny apartament w centrum Sevilli
Wszystko
Response from the Quality Department
Dear Grażyna,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Mi aspettavo la veranda con le sdraio come in foto ma un pò delusi del piccolo balconcino
Response from the Quality Department
Dear Deborah,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the location of our apartments to be pleasant and strategically located, and that our staff was helpful in providing recommendations for places to visit. We apologize for any disappointment regarding the size of the balcony. We have multiple apartments in the same building, and all information regarding balconies, terraces and layout
can be found on our website as well as in the confirmation email sent upon booking. We regret any confusion and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
Quality Department.
Muito confortável, muito fiel às fotos, muito limpo e arrumado
Response from the Quality Department
Dear Catarina,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Está nuevo, bien decorado y equipado.Ademas bastante bien ubicado.
Response from the Quality Department
Estimado Aitor,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad
Nada
Response from the Quality Department
Estimada Elena:
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros. Será un placer servirles de nuevo en el futuro.
Departamento de Calidad.
Les 2 salles de bain, les deux grandes chambres avec petit balcon sans vis à vis et le calme des lieux. Appartement très propre.
Les 2 chaises hautes non réglables par rapport au mange-debout, seule table à manger, les assiettes plates non adaptées au lave-vaisselle (trop grandes). Une bonne proposition que le parking négocié au niveau du prix, dommage qu´il soit à plus de 15mn à pied :)
Response from the Quality Department
Dear Francine,
Thank you for your kind words in your review. It´s truly gratifying to hear that our attention to cleanliness was noticed during your stay. Creating a welcoming and hygienic environment is something we take to heart, and we´re pleased to know that it contributed positively to your experience.
On the other hand, about parking situation, we apologize for any difficulties you faced,
being located in the centre of the city, near its numerous monuments, makes it impossible to move freely through the streets, which is why we always try to offer information about the closest and most convenient parking lot to your apartment.
Your insights are incredibly valuable to us, and we will take immediate action to ensure we provide an improved experience for our future guests.
Kind regards,
Quality Department
La limpieza de las toallas y sábanas, regular. Con manchas. Y llegaron como 20 minutos tarde a la cita que teníamos.
Response from the Quality Department
Estimada Fátima,
Agradecemos sus comentarios sobre su reciente estancia con nosotros. Nos alegra saber que valoró la ubicación de nuestro alojamiento.
No obstante, lamentamos profundamente saber que usted encontró insatisfactoria la limpieza del apartamento. Queremos expresar que tomamos la cuestión de la limpieza con la máxima seriedad y, en respuesta a su preocupación, hemos emprendido de inmediato medidas para llevar a cabo una investigación detallada y abordar el problema con nuestro servicio de limpieza. Nuestra intención es asegurar que este tipo de situaciones no vuelvan a repetirse en el futuro, y que usted pueda disfrutar de una experiencia impecable en su próxima estancia.
Saludos cordiales,
Departamento de Calidad
It was in a very good area for seeing all the sights. Also the apartment is nicely decorated.
It was a bit noisy one night with people talking quite loudly.
Response from the Quality Department
Dear Marilyn,
Thank you for taking the time to share your experience in Seville. We´re delighted to hear that you enjoyed your time in the city and appreciated the prime location of the apartment as well as its stylish decor.
We understand that one night you experienced some noise from people talking loudly. Please note that this noise issue is external to our company and is not a common occurrence in our apartments. We aim to provide a peaceful environment for our guests.
Your feedback is valuable, and we hope you´ll consider staying with us again in the future. We will continue to work to ensure you have a pleasant experience during your next visit to Seville.
Thank you for choosing us and for sharing your observations.
Sincerely,
Quality Department
Fantastic property, great location, wonderful service
Nothing not to like
Response from the Quality Department
Dear Samhita,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
Localização ótima, perto de restaurantes, mercados, pontos turísticos. Apartamento amplo, confortável, com elevador. Eu minha esposa e filha de 3 anos adoramos.
O que ficou a desejar um pouco foi a limpeza, mais especificamente no chão. Muitos cabelos pelos cantos, além de deixar nossos pés sujos quando circulamos pelo apartamento. O banheiro da suíte encontramos pontualmente duas baratas pequenas, não sei ao certo se estavam saindo dos ralos. São críticas para melhoria pois certamente são fáceis de resolver e com certeza voltaríamos a nos hospedar novamente. Se estiverem de carro, considerem gastar um alto valor para estacionar proximo a propriedade.
Response from the Quality Department
Dear Renato,
Thank you for sharing your feedback regarding your recent stay at our property. We are pleased to hear that you enjoyed the central location and the comfort of the apartment, and that your wife and daughter had a pleasant experience there.
We sincerely apologize for the issues you mentioned regarding cleanliness and the presence of small insects in the bathroom. This does not meet our usual standards of cleanliness and quality, and we assure you that we will take steps to address these issues thoroughly. Guest satisfaction is of the utmost importance to us, and we will work closely with our cleaning team to ensure a more impeccable experience in the future.
Regarding the parking issue, we understand that parking in the city center can be expensive. Our prime location in the heart of the city comes with certain advantages and, at times, challenges about parkings. We are always willing to provide recommendations for more affordable parking or alternatives for our guests.
Once again, we appreciate your feedback and your understanding. We look forward to welcoming you again in the future, and will offer you an even more pleasant stay.
Best regards,
Quality Department
Response from the Quality Department
Dear Melissa,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Iwona,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville . We look forward to welcoming you back again very soon.
Kind regards,
Quality Department
It was easy to talk to the host through whatsapp and they were available to give recommendations and other informations. They offered us a discount for a parking spot nearby. The house itself was very comfortable, well decorated and equipped.
Some things were not completely clean, namely there were some stains on the bed sheets (not sure if they had been recently washed?) and there was quite a bit of hair on the bathroom floor, but besides that everything was fine
Response from the Quality Department
Dear Sara,
I apologize for the cleanliness issues you encountered during your stay. We take cleanliness and guest comfort seriously, and it´s disappointing to hear that there were stains on the bed sheets and hair on the bathroom floor. This is not the level of quality we strive to provide to our guests.
Your feedback regarding the cleanliness of the room is valuable to us, as it helps us identify areas for improvement. We will address these concerns with our housekeeping team to ensure that such oversights are not repeated in the future.
We appreciate your understanding and patience, and we´re glad to hear that other aspects of your stay were satisfactory. If there´s anything else you´d like to share or if there´s any way we can make it up to you, please don´t hesitate to reach out. Your feedback helps us provide a better experience for all our guests.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Tuvimos que esperar por la entrega de las llaves a pesar de que avisamos con tiempo la hora de llegada
Response from the Quality Department
Querida Rita,
Lamentamos sinceramente que su experiencia con el proceso de check-in no haya sido satisfactoria. Queremos disculparnos por cualquier inconveniente o frustración que esto haya causado durante su llegada.
Su comodidad y satisfacción son de suma importancia para nosotros, y entendemos que el proceso de check-in es una parte crucial de su experiencia. Lamentamos que no hayamos cumplido con sus expectativas en este aspecto y estamos investigando el problema para asegurarnos de que no se repita en el futuro.
Agradecemos su paciencia y su retroalimentación, ya que nos ayuda a mejorar y a brindar un servicio más efectivo. Si en algún momento decide brindarnos otra oportunidad, haremos todo lo posible para garantizar un proceso de check-in mucho más fluido y agradable.
Saludos cordiales,
Jose L.H. Campos
Director de Calidad
Las cortinas no ajustan y entra mucha luz,la ducha del dormitorio principal la mampara muy justa,y nos falto el horno, y ya que hay tendal yo pondría unas pinzas(yo me arregle igual).
Response from the Quality Department
Querida María Jose,
Gracias por tomarse el tiempo para proporcionar una crítica tan detallada. Sus comentarios son fundamentales en nuestro empeño por ofrecer una hospitalidad superior. Esperamos darle la bienvenida nuevamente en el futuro.
Saludos cordiales.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Stéphanie,
We extend our heartfelt gratitude for your incredibly positive review. Your words truly brighten our day. We´re thrilled to have had the opportunity to host you at Baños II in Seville. Your satisfaction is our reward, and we look forward to providing you with more exceptional experiences in the future. If you have more thoughts to share or if you´re considering returning, please know that we´re here to make your stay even better. Thank you for being our valued guest.
Kind regards,
Quality Department
Me gusto TODO!!
Response from the Quality Department
Estimada Claudia:
Gracias por la considerada retroalimentación sobre su reciente estancia. Es increíblemente gratificante escuchar palabras tan amables, que hacen que nuestros esfuerzos valgan la pena. Su satisfacción es nuestro mayor objetivo, y esperamos tener el privilegio de alojarle de nuevo en nuestro apartamento.
Jose L.H. Campos
Director de Calidad
nothing, everything was as pictured.
Response from the Quality Department
Dear Angelique. We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
La ubicación y las instalaciones.
La puerta de la ducha de una de las habitaciones. El sistema de apertura es incomodisimo. La solución sería que la puerta fuera corredera.
Response from the Quality Department
Estimado Manuel:
Nos gustaría expresar nuestro más sincero agradecimiento por elegir nuestro apartamento como su elección de alojamiento. Lamentamos sinceramente cualquier inconveniente que haya encontrado durante su estancia. Su satisfacción es de suma importancia para nosotros y lamentamos no haber cumplido con sus expectativas. Esperamos sinceramente que nos brinde otra oportunidad de atenderle y nos comprometemos a hacer todo lo posible para superar sus expectativas en su próxima visita.
Jose L.H. Campos
Director de Calidad
everything was great and the staff extremely helpful when we had an issue
had an issue with the AC unit it had the electronic card damaged they had to solve it after we left but are giving us a 80 dollar payment for the issue and did all they could to fix it. no area to park and load or unload even for taxis if you have bags.
Response from the Quality Department
Dear Ana Raquel,
On behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. Your decision is greatly appreciated, and we hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again. Please do not hesitate to let us know how we can make your future visits even more delightful.
Jose L.H. Campos
Quality Department Manager
Wonderful location Big apartment with 2 bedrooms and 2 bathrooms and AC everywhere, modern and clean Nice area and the street is pedestrian, with locals friendly host, who contacted us in advance by whatsapp. Very easy check in and check out
Noise from the neighbors and from the terrace downstairs Bed was really not comfortable, please change the mattresses asap, they are old
Response from the Quality Department
Dear Kassem,
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.
Jose L.H. Campos
Quality Department Manager
Прекрасен апартамент в центъра на Севиля, много чист, удобен, без никакви забележки. В кухнята има всичко необходимо за приготвяне на ястия, леглата са много удобни. Препоръчвам, не се колебайте - това е апартамента от който ще останете доволни
Response from the Quality Department
Dear Ivelina,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodation is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Carla,
Estamos encantados de saber que su estancia en nuestro apartamento fue agradable. Valoramos sus comentarios y sugerencias, y haremos todo lo posible para garantizar una experiencia aún mejor la próxima vez.
Jose L.H. Campos
Director de Calidad
El sofá cama no era cómodo y no había toallas para todos los inquilinos, pese a indicar la cantidad de personas con antelación
Response from the Quality Department
Estimado Carlos:
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento; en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. Hemos tomado nota de sus comentarios sobre las toallas y el sofá cama y verdaderamente sentimos que este no cumpliera sus estándares de comodidad. Gracias una vez más por elegirnos y por sus críticas constructivas; esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Jose L.H. Campos
Director de Calidad
Céntrico, tranquilo y cómodo.
Falta de espejos de cuerpo entero.
Response from the Quality Department
Estimado Jose:
Gracias sinceramente por seleccionar nuestro apartamento como su hogar temporal. Estamos realmente agradecidos por su confianza en nosotros y esperamos que su estancia haya sido cómoda y placentera. Estamos entusiasmados con la posibilidad de hospedarle nuevamente y brindarle otra experiencia notable. Nos comprometemos a superar sus expectativas en cada visita subsiguiente.
Jose L.H. Campos
Quality Department Manager
El colchón del sofá cama es bastante malo
Response from the Quality Department
Estimada Carmen:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
property was in an excellent location, it was extremely clean and very comfortable and hosts were beyond helpful and extremely friendly
Response from the Quality Department
Dear Danielle,
Thank you very much for the praising comment towards the apartment and for the remarks about the surroundings. We are delighted that it would fit your necessities.
Jose L.H. Campos
Quality Department Manager
Fomos recebidos pela simpática Paola, que nos apresentou cuidadosamente o espaço e cada equipamento da casa. Localizado em um prédio muito bem cuidado, com elevador, o imóvel foi muito bem planejado, decorado com muito bom gosto e absolutamente funcional. Limpo, agradável, iluminado, arejado, bem isolado termicamente. Tivemos uma hospedagem maravilhosa e bons momentos em família aqui!
Esqueceram-se de deixar roupas de cama para minha sobrinha, que ocupou o sofá-cama da sala de estar. Conseguimos solucionar utilizando a capa de edredon de um quarto, as almodafas do outro. Foi um esquecimento que não chegou a comprometer nossa hospedagem. Como sugestão, eu acrescentaria ganchos para toalhas, necessaires e roupas nos banheiros e alguns utensílios na cozinha como um abridor de garrafas, uma tábua de corte, um par de boas facas, coisas das quais sentimos falta mas que em nosso caso, para uma estadia curta, não foi um problema.
Response from the Quality Department
Dear Kenya,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Correspond totalement à la description et à nos besoins Idéalement situé par rapport aux monuments à visiter Hypercalme
Response from the Quality Department
Dear Christine,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
O apartamento acomoda bem três/quatro pessoas. Os quartos são espaçosos e tem guarda-roupa.
A cama do quarto do casal poderia ser maior. O colchão não era novo.
Response from the Quality Department
Dear Ana Alice,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
La única pega por decir algo es la mampara del baño principal, acceso muy justo al cerrar, pero no supuso ningún problema.
Response from the Quality Department
Estimada María:
Muchas gracias por esta maravillosa reseña sobre su estancia en nuestro apartamento. Nos alegramos enormemente de que encontrara todo lo necesario para hacer su estancia agradable. Ha sido un placer para nosotros recibirle y esperamos poder volver a darle la bienvenida pronto.
Jose L.H. Campos
Director de Calidad
Tot estava perfecte! Les instal·lacions, el servei del personal, la ubicació i els detalls
Response from the Quality Department
Estimada Anna:
Muchas gracias por elegirnos para su fin de semana en Sevilla y por escribir esta gran reseña. No alegramos enormemente de que disfrutara de su estancia en cada aspecto. Esperamos recibirles de nuevo pronto.
Jose L.H. Campos
Director de Calidad
muy bonito céntrico y cómodo
Response from the Quality Department
Estimado Raúl:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
great location, you have small groceries shops and restaurants but the street is so nice and quiet. wry central you can walk to the main streets, the cathedral, Alcazar. The apartment is comfortable, well equipped and nice.
It wasn’t super clean but I felt it was just a one time miss and when we said they immediately apologized and offered a cleaning services.
Response from the Quality Department
Dear Eran,
First and foremost thank you for having chosen us and for taking the time to write this review. It is wonderful for us to know how much you enjoyed the apartment and location. Once again, we apologize for the inconvenience on your arrival. We are happy that you gave us the opportunity to assist you. Thank you for your comprehension.
It has been a pleasure to host you and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Comme à chaque fois une certaine résonance de l’appartement du rez-de-chaussée quand les gens parlent forts.
Response from the Quality Department
Dear Cyril,
Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Alan,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
El apartamento estaba bien y centrico
Que en la página mezclais fotos de los tres apartamentos que tenéis y confunde .....
Response from the Quality Department
Estimada María:
Ante todo agradecerle la evaluación y el tiempo que se ha tomado para escribirla. Esperamos poder a volver a recibirla muy pronto.
Jose L.H. Campos
Director de Calidad
Great location in the centre of town. Bedrooms are of good size and the sofa bed is sufficient.
Lack of a dining table wasn’t ideal but certainly my not a deal breaker.
Response from the Quality Department
Dear Chris,
Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special since the moment you arrived.
Jose L.H. Campos
Quality Department Manager
Great location! Everything is 10/15min walk. the apartment is clean and well equipped. The staff available by WhatsApp for any question.
Bad soundproofing, everything is ok. If people on the ground floor smoke in the patio, the smell unfortunately goes back to the rooms upstairs.
Response from the Quality Department
Dear Clara,
First and foremost we would like to thank you for staying with us and for taking the time to share your review. We would like to highlight that all of our apartments have a strict non-smoking policy. For future occasions we strongly encourage you to contact us should you encounter this or any other discomfort.
Again we thank you for this review, it has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
La comodidad, limpieza, muy completo y equipado, con ascensor. Persona que nos recibió muy amable. La ubicación muy buena también.
Todo perfecto. Si volviera a Sevilla reservaría de nuevo.
Response from the Quality Department
Estimada María:
Nos gustaría expresarle nuestro más sincero agradecimiento por su confianza y lealtad a nuestros apartamentos y por elegir nuestro apartamento Baños II en esta ocasión. Es una enorme satisfacción leer que tuvo una estancia agradable con nosotros y que no dudaría en repetir.
Estaremos encantados de recibirla de nuevo.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Deaconu,
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
excellent location! comfortable and clean.
Beautiful flat in a very good location fully equipped with almost everything you may need the host very thoughtful they added even dishwasher and washing machines capsules.
Just the parking address I was given was actually the wrong one it was 0.7 mile away from the flat and the car park nearby was about five minutes walk but it did cost 35 euros per day plus this flat is located in the old city so you can imagine how narrow the roads are which was a bit inconvenient to find somewhere to stop and get the luggage out before heading to the car park.
Response from the Quality Department
Thank you very much for staying with us and taking the time to leave your review.
We appreciate your highlights on our excellent location, and we would like to take the opportunity to point out that we do have an agreement with a public parking place only 5 min walk away with a special price for at least 3 night stays.
We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Dommage qu´il n´y a pas de parking privé. Le parking est un vrai casse-tête a Séville de manière générale. L´insonorisation des fenêtres est à revoir, le soir on entend les occupants des balcons ou patios voisins (si vous dormez tôt pour partir en voiture tôt le matin). Sur trois télécommandes pour la climatisation, une seule était fonctionnelle.
o apartamento é simplesmente fantástico! não deixou nada a desejar, o igual nas fotos. ar condicionado em todos cómodos, isso nos ajudou na escolha, pois estes dois dias em que passamos em Sevilha estava muito quente. pertinho de tudo! lojas, restaurantes, padaria e farmácia.
nada à desejar! o ruim é encontrar estacionamento. nada haver em relação ao apartamento. ok!
Response from the Quality Department
Dear Wisna, thank you very much for staying with us. We are glad to know that we were able to match your holiday expectations and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Que obligatoriamente debes llevarte la basura generada a tu salida, el contenedor más cercano a unos 300 o 400m. Creo que con lo que se paga está cubierta la retirada de la basura.
Super gelegen, charmant in einem Altbau integriert, sehr gute Ausstattung und ausgesprochen ruhig. Es befindet sich in einer Wohngegend der Altstadt mit organisch gewachsenen Strukturen und relativ wenig touristisch. Die wichtigsten Sehenswürdigkeiten der Altstadt sind dennoch fussläufig erreichbar.
Response from the Quality Department
Dear Claudia, we are excited to learn you had a great stay with us. Thank you for taking a moment to highlight our excellent location. It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Sonia, thank you very much for staying with us and for the praising review you shared following your stay. We are delighted to read that we were able to match your expectations.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
The apartment is located right in the centre of Seville, a couple of minutes away from some good restaurants, and is spacious and well equipped (e.g. kitchen, washing machine)
There was no reception on site, so when we arrived, we had to wait about 5-10 minutes for a member of staff to arrive and check us in. During the check in process, the staff appeared to be in a hurry but were nevertheless professional.
Response from the Quality Department
Thank you very much for choosing our apartment for your stay in Seville and for taking the time to review your personal experience.
We are glad to hear that you had the opportunity to enjoy the comfort of our property and its great location in the heart of the city.
Also we would like to take the opportunity to point out that our apartments are located in a residential building therefore our guests must inform us about their expected arrival time in advance, as it is mentioned in the description of the property and in the confirmation email. We however understand reading your review that apparently you were not properly informed about the checkin process in our property. For the next ocassion please do not hesitate to contact our team prior your arrival, so we can make sure you will be welcommed without any delay.
We hope to see you on future trips to Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Craig, thank you very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel.
We hope to see you again soon.
Aija T.
Quality Department
(-) opłata za przyjazd po godz 21 brak koszy na smieci w okolicy, a smieci należy wyrzucać
Response from the Quality Department
Dear Katarzyna, thank you very much for the time you took to share your personal experience and the highlights of your stay with us. We highly appreciate your constructive feedback and hope to see you again soon.
Aija T.
Quality Department
todo me gusto excelente
Response from the Quality Department
Muchas gracias Alejandra por compartir con nosotros lo mas destacado de su estancia en nuestro apartamento.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Dep
it was quiet neighbourhood and the location was perfect being in walking distance to all the attractions. lots of nice shops cafes and restaurants nearby
Response from the Quality Department
Thank you very much Mohammad for your feedback and for sharing the highlights of your stay with us. We are delighted to read that we were able to match your holiday expectations and hope to meet you in near future again.
Aija T.
Quality Department
great location
Response from the Quality Department
Dear Bridget, thank you very much for your kind feedback regarding your stay in our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. We are glad to hear that you experienced our exceptional hospitality.
Hope to see you in near future again.
Aija T.
Quality Department
La ubicación y el apartamento en general. Amplio, bien equipado y ordenado. El anfitrión muy amable al recibirnos. Se dio el tiempo de dar recomendaciones sobre la ciudad
Response from the Quality Department
Estimado Jean, le agradecemos mucho sus comentarios. Gracias por destacar la amabilidad del personal y la excelente ubicación del apartamento.
Esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
beautiful clean modern with everything we needed
the balcony looks onto a wall. would’ve been nice to have a view but all the same it was ok. the instructions for the trash weren’t clear. we couldn’t find where the trash went. maybe need to make this clearer.
Un po alto il prezzo
Had everything you need. Perfect location. Close to bars, shops, restaurants and tourist attractions.
Beds
Very comfortable and well equipped apartment in a fantastic location
Really nothing negative to comment. But just need somewhere to hang damp towels.
Response from the Quality Department
Dear Penny, thank you very much for your comments regarding your stay with us.
It is a pleasure for us to read that you had a comfortable stay and we hope to see you again in the future.
Aija Teilane
Quality Department
fantastische centrale en rustige ligging. Appartement is van alle gemakken voorzien.
het appartement zelf, is wel gehorig
Todo muy nuevo y limpio. Calle tranquila y muy cerca del centro. Bonita decoración y no falta un detalle.
Uno de los colchones de matrimonio es muy blando.
La superficie, l´agencement des pièces, l´emplacement, le calme.
Le manque d´ensoleillement car vis-à -vis avec des murs hauts.
I liked everything. The apartment with two rooms is great. Very comfortable. The heating worked perfectly. The shower is very good. Excellent beds and linen. The kitchen has all we need. The building has elevator. You can make everything walking. It´s near all you need to visit. The apartment has no parking because it is a pedestrian area, but the apartment has an agreement with the nearest Parking and you can have a discount. You have to bring the luggages from the parking place. It is not possible to drop off the luggage before parking. The street is calm but has supermarkets and places for buying all you need. With balcony.
Response from the Quality Department
Thank you for the lovely review you shared following your stay in our apartment, we are delighted to read that we were able to match your holiday expectations.
We look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Localização, conforto, organização e espaço do apartamento.
Response from the Quality Department
Thank you very much for choosing our apartment for your stay in Seville and for this heartwarming review of your stay with us.
We look forward to your next visit.
Aija Teilane
Quality Department
location, decor, felt at home, clean, simple, functional, 2 good size double bedrooms, pet friendly
a very small point - the apartment has the potential to sleep 4 but there are only 2 stools to sit and eat at the breakfast bar
El piso estaba limpio, era como en las fotos y tanto la cama como la habitación en sí eran cómodas. La anfitriona nos recibió muy amablemente, ayudándonos con el equipaje desde el lugar donde dejamos el coche. La ubicación muy buena, en pleno centro.
Tanto en la página del establecimiento como en la conversación mantenida con la anfitriona, se nos dijo que el aparcamiento más cercano valía 17€ el día. Cuando fuimos a pagar y retirar el coche, nos cobraron 63€ por día y medio. El parkímetro iba por horas...una barbaridad. Por otro lado, el piso había que dejarlo a las 11 am, pero 5 minutos antes de esta hora entró la persona de la limpieza y empezó a recogerlo, estando nosotros aún dentro terminando de guardarlo todo. Considero que deberían esperar a que salieran los clientes, la hora estaba muy ajustada. Por último, las normas del piso dicen que es obligatorio llevarse la basura, poniendo el lugar donde se encuentran los contenedores. Considero que no es adecuado, debería llevarse la basura la persona de la limpieza, más siendo por la mañana, cuando no es hora de tirarla. El piso es muy cómodo para moverse andando pero no tiene buen acceso para ir en coche ni aparcar.
location was perfect
En conjunto todo
Se había cargado un perro en la puerta de la calle
Ubicación, comodidad, limpieza
No había Gel de ducha ni champú. El resto perfecto
Response from the Quality Department
Querido Federico, nos encanta saber que su estancia en nuestro apartamento Genteel Home Baños ha sido de su agrado, y esperamos volver a verle la próxima vez que visite Sevilla, un saludo
Ana García , Dpto. de calidad
Response from the Quality Department
Hemos tomado nota de sus comentarios constructivos y puede estar seguro de que valoramos todos los comentarios de nuestros clientes ya que son de suma importancia para nosotros y para asegurar que se toman las medidas correctivas necesarias para evitar situaciones similares en el futuro. U saludo, Ana García Dpto. de calidad
- Llegamos a las 00:30 de la noche por cuestion mayor de trabajo y nos cobraron 50€ por venir a darnos las llaves (si llegabamos antes de las 00:00 eran 30€) Si lo hubieramos sabido hubieramos cogido el apartamento para entrar al dia siguiente.. Las televisiones no tienen Wi-Fi, contando con todos los lujos que tiene el apartamento me parece que es un fallo
Response from the Quality Department
Cher Asmaa, Merci pour votre excellente appréciation sur votre séjour auprès de notre appartement; la satisfaction de nos clients est notre objectif principal et rien n´est plus gratifiant que de lire que nous avons su être à la hauteur, nous sommes ravis de lire que notre appartement et nos équipes ont su satisfaire toutes vos attentes en cette occasion. Nous espérons avoir à nouveau le plaisir de vous servir dans un futur proche. Fátima Roca - Chef du service clientèle
Response from the Quality Department
Dear Johanna, Although we are quite surprised and dismayed by the content of your review regarding our apartment, you can be sure that your feedback has been addressed and reviewed by the entire Genteel Home team. However, we would like to take this opportunity to clarify certain aspects of your comment. We would have liked to be informed from the beginning of your stay and have provided you with the possibility of relocation to another apartment or offer you an alternative to improve the rest of your holiday, however, we had no communication. We are saddened to read your opinion about the layout and quality of the rooms, all travelers usually highlight the comfort and equipment of the same. For future occasions we would like to offer you a personalized booking guide through our booking team in order to guarantee the perfect choice of apartment and the type of room that suits your needs.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Fátima Roca-chief of Customer Service
Appartement neuf. Literie très confortable.
L´hébergeur a un "partenariat" avec un parking, mais ce n´est pas le plus proche (Il est à 15 minutes à pied, alors qu´il y en a un 3 fois plus près). La rue du logement est en travaux, Gentel n´y peut rien, mais ce n´était pas pratique pour les accès piétons et en voiture. ça devrait être fini d´ici mi-novembre. On a eu un peu de mal à se retrouver pour les clés. Il faut les prévenir 40 minutes avant d´arriver. A l´heure prévue, la personne de Gentel n´était pas encore arrivée et de notre côté nous ne pouvions pas approcher à proximité du logement à cause des travaux... Après un détour au parking, nous sommes arrivés devant et avons encore dû attendre plusieurs minutes avant se de retrouver car l´interlocuteur que j´avais au téléphone n´était pas celui qui était déjà dans le logement...
Response from the Quality Department
Cher romain
Nous vous sommes très reconnaissants du temps que vous avez passé à partager votre opinion sur votre récent séjour dans notre appartement. Votre avis détaillé continuera à améliorer la qualité de nos services.
Merci de signaler le confort de nos chambres et lits, soustraire nos clients est crucial pour nous. Nous avons pris note de vos commentaires sur le service reçu à votre arrivée et nous nous excusons pour l´attente exceptionnelle lors de l´enregistrement. Nous ferons de notre mieux pour améliorer cet aspect de nos services. En ce qui concerne le stationnement, désolé pour le désagrément. Nous essayons toujours de clarifier avant leur arrivée les accords et les conditions de chacun, pour éviter tout problème. Nous espérons que vous nous donnerez une chance de mieux vous servir dans un futur proche.
Fátima Roca-Chef du service clientèle
Pas d’étendoir à linge, plaque de cuisson 1 seul en fonction sur les 4
Response from the Quality Department
Cher Henri, Nous sommes ravis de lire que vous avez apprecié la façon dont notre équipe de réception vous a accueillis à votre arrivée et que vous ayez pu faire votre check out rapidement et sans aucun tracas. Nous avons pris note de votre demande et notre personnel prendra des mesures. Nous espérons avoir à nouveau le plaisir de vous servir dans un futur proche. Fátima Roca - Chef du service clientèle
Response from the Quality Department
Estimado Juan José, Muchas gracias por su comentario, estamos encantados que disfrutara de su estancia entre nosotros. Desde Genteel Home nos disculpamos por las molestias generadas por la obra de la calle, se trata de un proyecto de la ciudad y cuenta con todos los permisos legales para realizarla. Por suerte, están finalizándola ya. Esperamos que su estancia no se viera demasiado afectada por este motivo. Agradecemos de nuevo su valoración y les esperamos pronto. Fátima Roca-responsable Dpto. de calidad
The apartment was comfortable Enjoyed the moka for coffee making
The street was under construction and it was difficult to reach ..
Response from the Quality Department
Dear Amira,
We first would like to thank you for choosing our apartment for your holidays in Seville and for sharing your review on your experience among us. As for civil works, we regret the inconvenience. Unfortunately, we could not control the works that were being carried out on the street, they have legal permits and it is part of the renovations that are being carried out in the city. Thank you once again for making us your choice, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear Kim, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. I´m truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior. Sometimes it´simpossible to guarantee this, we are so sorry for the inconveniece. We look forward to your next visit. Fátima Roca-chief of Customer Service.
Heerlijk ruim appartement. Luxe ingericht. Fantastische locatie. Dicht bij centrum, warenhuis El Corte Ingles en opstappunt hop-on, hop-off bus. Fantastisch restaurant schuin aan de overkant: NAZCA, Calle Banos 32. Zeker gaan eten daar, maar reserveren van te voren of op tijd verschijnen, want het is enorm populair. Alles is lekker dus kan niet mis gaan.
Het "terras" kunnen ze beter niet noemen als faciliteit. Blinde muur en super klein. Geen tafel om te eten. Wel een bar met 2 krukken waar je enorm ongezellig naast elkaar kan gaan zitten in de keuken. Geen idee hoe je dat moet doen met 4 personen. Parkeren; NIET parkeren bij El Corte Ingles! Wel lekker dichtbij, maar wij waren € 62 kwijt voor nog geen 2 dagen... De accommodatie biedt parkeren "in de buurt" aan (15 minuten lopen) in een parking voor minder geld.
Response from the Quality Department
Dear Klaske,
Thank you very much for your review and pointing the beauty and location of our apartment. It is a quiet and central area, with all kinds of possibilities within reach. Regarding the comment on the terrace, I apologize if there was any confusion but if you check the announcement of the agency, it is detailed that the apartment has a balcony, reflected in the photos of the apartment. Finally, the nearest parking is the one you mention, but to apply the discount you need a minimum stay, detailed in the welcome email. Thank you very much again, we look forward to serving you in the near future.
Fátima Roca-chief of Customer Service.
Everything was almost perfect.
The street was having civil works
Response from the Quality Department
Dear Alexandre,
First of all, we want to thank you for choosing our Baños II apartment for your holidays in Seville and for the review you shared with all your kind words about your stay with us. As for civil works, we regret the inconvenience. Unfortunately, we could not control the works that were being carried out on the street, they have legal permits and it is part of the renovations that are being carried out in the city. Again we thank you for this very kind review and we look forward to serving you again in the future.
Fátima Roca-chief of Customer Service.
Парковки рядом очень дорогие! За 3 суток стоянки содрали больше 90 евро вместо обещанных 45. Скидки на парковку обещанные при резервации апартаментов не сработали
Response from the Quality Department
Dear Yury
We would like to express our gratitude for the comments you made about your visit. They help us understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are pleased to know that your vacation was enjoyable. We are sorry to read your dissatisfaction about the parking lot and the payment you made. We have checked and yes we made the reservation for the days you were with us. We do not know what could happen, please, on a future occasion, do not hesitate to contact us and we will help you. We look forward to serving you again soon.
Fátima Roca Head of Customer Service.
Pas de four.
Response from the Quality Department
Cher Jean-Christophe, C´est toujours un grand plaisir pour nous de lire que nos clients rentrent chez eux avec de si bons souvenirs de leurs vacances et nous tenons à vous remercier pour le temps que vous avez consacré à partager votre expérience personnelle de notre appartement. Encore merci pour votre aimable appréciation, nous espérons vous avoir à nouveau bientôt parmi nous. Fátima Roca - Chef du service clientèle
Tutto perfetto
Les travaux dans la rue 😖, donc l’accès avec les bagages sur les épaules et le bruit le matin
O boiler de água quente não comporta o número de hóspedes. Uma pessoa tomava banho e tínhamos que esperar 40min para termos água quente .
Response from the Quality Department
Gracias por su comentario Eduardo. El apartamento tiene un termo de agua eléctrico que necesita tiempo para calentarse, no obstante tiene capacidad para que todas los ocupantes del apartamento puedan ducharse sin problema, a no ser que se haga un uso excesivo del agua, en ese caso sí tendrán que esperar al menos 40 minutos para volver a tener agua caliente.
Igualmente, agradecemos sus palabras y su valoración que nos ayudan a mejorar, y esperamos que haya tenido una agradable estancia en nuestro apartamento. Genteel Home Team
Great location and very clean. Nice small apartment in center of Old Towne.
No note that we needed to confirm arrival time, so had to wait nearly 30 mins outside for someone to arrive. Pictures on page were for all units, not just the one we rented, so some disappointment there.
Response from the Quality Department
Thanks for your review Dawn. Note that you can see only the pictures of the apartment that you rent at the moment of choose it and also we sent you a message with all the check in procedure and asking you that you have to tell us your arrival time if it´s possible. We are glad to know that you had a pleasant stay in our apartment and you could enjoy the city. Genteel Home Team