Beautiful one bedroom apartment in one of the most historical streets of Seville, Feria street.
Coming into the apartment there is a living room with a sofa-bed 135cm, Smart Tv and a dining table for four people. From the living room it’s an access to a charming interior patio with a table for two people.
View on the map
The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Feria I Apartment
from to
Ci sono stati dei piccoli inconvenienti che però sono stati risolti
Lugar completamente equipado, con buenos detalles como las capsulas de cafe y las toallas, cocina completisima y dos pequeñas patiecitos, uno con mesa y otro con un tender para la ropa.
Bonjour Lemplacement de l´appartement
Bonjour, je possède un telephone ,une adresse mail ,on m´a demandeé a quelle j´arrivais ,qui a servi a rien. personne n´etait la pour la reception de l´appartement., une personne au telephone qui parlait tres mal le francais pour nous donner les code de l´entree de la residence et de l´appartement.Beaucoup de discution tres decu ? Un appartement sans lumiere du jour sans voir le ciel, on se croyer dans une cave ?
Response from the Quality Department
Dear Claude,
Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the apartment´s location. We strive to offer the best experiences in central locations, making it easy for our guests to explore the area.
Regarding the check-in process, as clearly indicated in the property description, access to the apartment is facilitated through a code provided prior to arrival, ensuring that you can check in smoothly and on time. We understand that this may differ from traditional check-ins, but our goal is to make the process as convenient as possible for all guests. Additionally, our customer service team is available 24 hours a day to assist with any unforeseen issues.
Regarding the layout of the property, as specified in the description, it is located on the ground floor and features a typical Andalusian patio, reflecting the charm of the traditional local architecture while ensuring tranquility in the building and preserving the authentic character of the space. However, we understand that preferences may vary, and if you are looking for an apartment with a different layout or a terrace, we encourage you to consider the various options we offer that may better meet your needs. We would be happy to assist you in selecting a more suitable option for your next visit.
Thank you again for your comments, and we look forward to welcoming you in the future with an even more personalized experience.
Quality Department
Aucune lumière extérieure dans l´appartement, on se croirait dans une cave. il manque des fenêtres donnant sur l´extérieur, on n´a aucune idée du temps qu´il fait dehors
Response from the Quality Department
Dear Patrick,
Thank you for your feedback. We are pleased to know that you were satisfied with the location, cleanliness, and amenities of the apartment.
Regarding the lighting, we would like to point out that the interior views are clearly specified in the property description, as this type of apartment does not have exterior windows. We regret that the natural light did not meet your expectations, and while we always strive to offer pleasant spaces, we understand that the perception of the environment can vary depending on individual preferences.
We appreciate your input and will take your comments into consideration for future improvements. We hope to welcome you again in the future.
Quality Department.
Ubicación e instalaciones.
Ottima localizzazione vicino a Las Setas e con un Carrefour praticamente accanto, cucina molto attrezzata, c’era presente anche una lavatrice con detersivi da utilizzare, ferro da stiro e letto molto comodo.
L’odore di fogna del corridoio prima di entrare nell’appartamento purtroppo era molto forte. E per una notte i vicini di sopra hanno fatto un sacco di casino e si sentiva tutto nella nostra stanza. Il giorno dopo hanno lasciato tutta la loro spazzatura nel corridoio del palazzo. Però qualcuno è venuto il giorno stesso a sistemare.
Response from the Quality Department
Dear Laura,
Thank you for sharing your feedback with us. We are delighted to hear that you appreciated the apartment´s excellent location, its fully equipped kitchen, and the comfort of the bed.
However, we sincerely apologize for the inconvenience caused by the smell in the corridor. Occasionally, external factors, such as the weather, can contribute to the presence of certain odors but we take these matters seriously and will review the situation to ensure that such incidents do not recur.
Regarding the noise from the neighbors, we always encourage our guests to inform us about any disturbances, especially after midnight, so that we can take immediate action and ensure a comfortable stay. Unfortunately, if we are not made aware of such issues, it is difficult for us to address them in time. We again regret any inconvenience and will work to ensure that similar situations do not recur, ensuring the comfort of all our customers.
We appreciate your understanding and hope that, despite these inconveniences, you were able to enjoy the rest of your stay. We would be happy to welcome you again in the future.
Quality Departement.
Response from the Quality Department
Estimado Francisco:
Gracias por compartir su opinión. Nos alegra saber que la ubicación del apartamento fue ideal para su estancia y que la decoración fue de su agrado. Agradecemos también sus comentarios sobre los aspectos a mejorar, los cuales tomamos en cuenta para seguir manteniendo la calidad de nuestros apartamentos. Nos aseguraremos de revisar los detalles mencionados para ofrecer una experiencia aún más cómoda a nuestros huéspedes. Esperamos tener el placer de recibirle nuevamente en el futuro.
Ottima posizione! Appartamento fornito di tutte le comodità
Ho selezionato la stanza senza balcone, la casa era molto cupa / scura , senza luce naturale, e difficile il ricambio d’aria. Le uniche tre finestre della casa danno l’affaccio in una colonna interna cortile
Response from the Quality Department
Dear Cristina,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated certain aspects of your stay.
However, we regret that we did not fully meet your expectations in other areas. Regarding the apartment´s lighting, our commitment is always to provide a warm and welcoming environment for our guests. We are sorry that the brightness did not meet your expectations, and we have taken note of your comment for future improvements.
As for the airflow, we would like to kindly highlight that, as specified on our website, the apartment features patios facing the interior of the building. We regret that this did not meet your preferences and kindly invite you to consider one of our properties with a terrace for a future stay, as this may better align with your expectations.
We truly value your comments, as they help us enhance the experience for all our guests. We hope to have the opportunity to welcome you again under better circumstances.
Quality Department
Great location, overall fit and finish is great and done to a very high level. Smart tv great too for the evenings.
Very noisy guests in the flat above, the sound really travels through.
Response from the Quality Department
Dear Matt,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the great location and the overall quality of the apartment, as well as the smart TV for your evening relaxation.
However, we sincerely regret the noise disturbance caused by the guests in the apartment above. While we cannot control the actions of others in their daily lives, we take note of such situations and will make efforts to minimize the likelihood of similar occurrences in the future, ensuring a more peaceful experience for all our guests.
We hope to have the pleasure of welcoming you again in the future.
Quality Department
Ubicación
No estaba preparada la cuna para mi bebé, ni había sábanas ni colchón.
Response from the Quality Department
Estimada Cristina:
Gracias por compartir sus comentarios. Nos complace saber que apreció la ubicación del apartamento.
Sin embargo, nos disculpamos sinceramente por el inconveniente relacionado con la cuna para su bebé. Entendemos la importancia de tener todo bien preparado a su llegada. Por favor, sepa que normalmente nos aseguramos de que todos los artículos necesarios estén listos con antelación, y trataremos este asunto para evitar que vuelva a ocurrir en el futuro.
Le agradecemos su comprensión y esperamos que, a pesar de este problema, haya podido disfrutar de su estancia. Estaremos encantados de recibirle de nuevo en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Marleen,Thank you for your feedback. We´re glad you found the apartment comfortable, clean, and centrally located in Seville. We hope to welcome you again in the future!
Was begane grond met ramen op twee kleine binnenplaatsen. Daardoor weinig lichtinval.
Response from the Quality Department
Dear Anita,
Thank you for your kind words regarding the location, cleanliness, and kitchen amenities of the apartment. We are pleased to hear that you felt safe and enjoyed the proximity to local establishments frequented by residents of the area.
We regret that the apartment’s brightness was not entirely to your satisfaction. However, we hope you were able to appreciate the unique charm of an Andalusian patio, a feature that enhances the authenticity and traditional style of the property.
We value your feedback and look forward to the pleasure of welcoming you again in the future.
Quality Department
Un appartamento molto accogliente, l´arredo molto moderno e bello. All´interno c´è tutto: lavatrice, microonde, lavastoviglie, bollitore, minipimer, padelle, piatti, pentole, bicchieri. C´È qualsiasi cosa per potersi godere a pieno il soggiorno. Complimenti ottimo servizio. La posizione è fantastica, sei completamente in centro, ed è vicino ad una zona piena di ristoranti. La posizione è molto molto tranquilla da girare anche di notte. Visto che c´è un ottima assistenza su whatsapp, vi consiglio di fare un video "tutorial" su come arrivare al vicolo e dove trovare la porta, da mandare al momento dell´arrivo.
Nulla
Response from the Quality Department
Dear Giulia,
Thank you very much for your enthusiastic review. We are delighted to hear that you found the apartment cozy and the modern decor to your liking. It’s wonderful to know that the apartment had everything you needed for a comfortable stay and that you enjoyed its central location and the tranquility of the neighborhood.
We also appreciate your kind words about our service. We’re pleased that the location and the nearby restaurants contributed to a positive experience. Thank you for your valuable suggestion regarding the creation of a video tutorial to assist with arriving at the alley and finding the door. This is an excellent idea, and we will certainly consider it to improve the experience for our future guests.
Once again, thank you for your compliments and for taking the time to share your feedback. We look forward to the opportunity to welcome you back in the future.
Quality Department.
Muy lindo. Todo impecable. Muy moderno por dentro. Bien ubicado. Excelente el almacenaje de maletas.
Esta muy chiquito aunque tiene todo y hasta patio. Lo hace ver muy chico. Y no ponen shampoo y jabón. Para bañarse.
Response from the Quality Department
Estimado Carlos,
Muchas gracias por sus amables palabras y por destacar la modernidad, limpieza y excelente ubicación de nuestro alojamiento. Nos alegra saber que el servicio de almacenamiento de maletas fue de su agrado.
Sin embargo, lamentamos sinceramente que en su caso no haya encontrado los amenities de cortesía, como el jabón y el shampoo, que siempre dejamos a disposición de nuestros huéspedes. Nos aseguraremos de que esto no vuelva a ocurrir en el futuro, y le pedimos disculpas nuevamente.
Apreciamos su comentario sobre el tamaño del apartamento y del patio. Aunque algunos de nuestros apartamentos son compactos, están diseñados para ofrecer la mayor comodidad posible con todos los servicios necesarios. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Todavía mejor que en las fotos.
Sin duda repetiríamos
Response from the Quality Department
Estimado Carles,
Le agradecemos mucho su comentario. Nos alegra saber que disfrutó de una estancia muy agradable y que encontró el lugar limpio, acogedor y bien equipado con todos los servicios a mano. Apreciamos su feedback y esperamos tener el placer de recibirle nuevamente en el futuro.
Response from the Quality Department
Estimada Sandra:
Muchas gracias por su comentario. Nos complace saber que la ubicación y las comodidades del lugar cumplieron con sus expectativas. Estamos a su disposición y esperamos tener la oportunidad de recibirlo nuevamente.
Response from the Quality Department
Dear Adam,
Thank you so much for your kind words. We´re thrilled you enjoyed your stay and hope to see you again soon.
Purtroppo abbiamo avuto dei vicini molto chiassosi all´una di notte e fino alle 2. Sono dovuta intervenire per chiedere di fare silenzio perchè disturbavano ma hanno continuato a ridere e parlare a voce alta come se fossero in pieno giorno e a casa loro. La maleducazione degli ospiti non è certo colpa della struttura, per cui, a parte questo spiacevole inconveniente, consiglio assolutamente il soggiorno presso Genteel Home Feria.
Response from the Quality Department
Dear Maria,
Thank you very much for your detailed feedback and for recommending Genteel Home Feria. We are pleased to hear that you valued the cleanliness, the well-equipped kitchen, and the central location of our apartment. We are also delighted that you found our communication via WhatsApp to be both attentive and prompt.
We sincerely apologize for the noise disturbance caused by the neighbors during your stay. Although we cannot directly control their behavior, we understand how disruptive this was and regret that it affected your experience. Please be assured that we have noted your feedback and will take steps to ensure that quiet hours are respected by all guests. We remain committed to upholding high standards of comfort and service at our property.
Thank you once again for your thoughtful review. We look forward to the opportunity to welcome you back and provide you with an even more pleasant stay.
Quality Department
La entrada al edificio. Tanto en la calle como el hall antes de entrar al apto.
Response from the Quality Department
Estimada Clara
Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Estamos encantados de saber que su estancia fue cómoda y agradable. Es estupendo saber que nuestra ubicación se adaptaba bien a sus necesidades y que el apartamento le pareció espacioso, bien equipado y con una decoración agradable.
Nos disculpamos por cualquier inconveniente que haya experimentado con la limpieza de la entrada del edificio. Sin duda trataremos este tema con nuestro equipo de limpieza para garantizar un entorno más acogedor para nuestros huéspedes.
Sus comentarios son muy valiosos para nosotros, ya que nos esforzamos continuamente por mejorar nuestros servicios. Esperamos tener la oportunidad de darle la bienvenida de nuevo para otra estancia agradable en el futuro.
Departamento de Calidad.
El precio
Response from the Quality Department
Estimado Ramón:
Gracias por su comentario y por elegir nuestro establecimiento para su estancia. Lamentamos que el precio no haya cumplido con sus expectativas. Queremos destacar que nuestro equipo trabaja arduamente para ofrecer una experiencia excepcional a nuestros huéspedes, lo que incluye servicios de alta calidad, comodidades y una ubicación conveniente. Entendemos que el precio puede ser un factor importante en la elección de un alojamiento, y siempre nos esforzamos por garantizar que nuestros precios reflejen el valor que ofrecemos.
Agradecemos sinceramente su retroalimentación y esperamos que, a pesar de esta consideración, haya disfrutado de su estancia con nosotros. Si decide visitarnos nuevamente, estaremos encantados de brindarle una experiencia aún más satisfactoria.
Departamento de Calidad.
Response from the Quality Department
Deat Petra,
Thank you for your kind feedback. We´re delighted to hear that you found the bed really comfortable and enjoyed the good air conditioning. We´re also glad that you appreciated the Rituals products in the bathroom. Providing a comfortable and enjoyable experience for our guests is our top priority, and we´re pleased that we could meet your expectations. We hope to have the pleasure of welcoming you back again in the future.
Quality Department.
Response from the Quality Department
Dear Jordan,
We would like to express our sincere gratitude for selecting our apartment as your accommodation choice. We are thrilled to hear that our central location met your needs. Being situated in the heart of Seville is one of our greatest advantages, and we are delighted that it enhanced your experience. We look forward to hosting you again in the future and providing you with another memorable stay.
Response from the Quality Department
Dear Matty,
Thank you for sharing your experience with us. We´re thrilled to hear that you enjoyed your stay in our apartment, nestled in a charming neighborhood filled with local shops. While we regret if the apartment seemed smaller than you expected, we´re glad that you found the bed lovely and everything clean. We´re delighted that our mid-stay cleaning service added to your comfort and satisfaction. Making check-in convenient with a code is one of our priorities, and we´re glad it worked well for you. Should you find yourself in the area again, we would be delighted to host you. Thank you for choosing to stay with us.
Vari punti negativi: 1)L´appartamento è situato in una piccola via senza uscita, dove spesso abbiamo trovato barboni a dormire. Appena arrivati è stato " difficile " capire dove andare in quanto non è presente nessuna targa identificativa. 2)La pulizia è inesistente! Lasciando perdere il cattivo odore presente nell´androne, l´appartamento era sporco! Nelle lenzuola abbiamo trovato di tutto,macchie di sangue,trucco,capelli e altre macchie non ben identificate.
Response from the Quality Department
Dear Paolo,
Thank you for your feedback regarding your recent stay. We´re glad you appreciated the apartment´s decor and its proximity to Las Setas. We´re sorry to hear about the issues you encountered. Regarding the presence of homeless individuals, this is an isolated incident as we are situated in a generally tranquil area with many point of interest nearby. We apologize for any inconvenience this may have caused. Additionally, we regret that the cleanliness of the apartment did not meet your expectations. We take cleanliness seriously and will address this matter with our cleaning staff to ensure a higher standard is maintained. Regarding the difficult to figure out our exactly address, we are sorry about it, we would like to emphasise that our staff is available 24 hours to assist all our guests upon arrival and with any inconvenience. We will ensure clearer directions are provided in the future. Your feedback is invaluable to us, and we will strive to improve. We hope you´ll consider staying with us again in the future to provide you with a better experience.
Quality Department.
Response from the Quality Department
Estimado Nestor,
Lamentamos sinceramente los inconvenientes que experimentó durante su llegada y entendemos lo frustrante que puede ser. Queremos ofrecer nuestras más sinceras disculpas por cualquier malentendido relacionado con la entrega de llaves y la atención que esperaba.
Hemos investigado y identificado que hubo un error humano en el mensaje enviado a través de Booking, lo cual generó confusión en la información proporcionada. Reconocemos que esto afectó negativamente su experiencia y lamentamos profundamente cualquier inconveniente que esto haya causado.
Nos esforzamos por ofrecer un servicio de calidad y, desafortunadamente, en esta ocasión, no cumplimos con sus expectativas.
Valoramos a nuestros huéspedes y queremos asegurarnos de que sus futuras experiencias sean mucho más positivas. Agradecemos que haya compartido su experiencia con nosotros, ya que nos brinda la oportunidad de mejorar y brindar un mejor servicio en el futuro.
Esperamos tener la oportunidad de recuperar su confianza y de recibirle nuevamente en el futuro.
Atentamente,
Departamento de Calidad
El apartamento es muy bonito, limpio y bien decorado y equipado, tiene todo lo necesario para disfrutar de unos días en Sevilla. Los amenities de rituals me encantaron. Todas las atracciones turísticas y los servicios están cerca, así que puedes ir caminando a todos lados.
Es un poco complicado encontrar el alojamiento y acceder en coche. No hay mucho sitio para aparcar en la calle y descargar las maletas. El portal de entrada del edificio es muy ruidoso, así como los vecinos de arriba que se pasaron los dos días arrastrando muebles. Sugiero a los propietarios que consideren insonorizar el techo porque es muy desagradable.
Response from the Quality Department
Estimada María del Carmen,
Agradecemos sinceramente sus comentarios sobre su estancia en nuestro apartamento en Sevilla. Nos alegra saber que disfrutó de las comodidades y del equipamiento del apartamento, así como de la ubicación conveniente para explorar la ciudad.
Nos disculpamos sinceramente por cualquier molestia causada por vecinos ruidosos; desafortunadamente, esto está fuera de nuestro control. Sin embargo, entendemos el impacto que puede tener en su experiencia y agradecemos su comprensión. Nos gustaría hacer hincapié en que esto es algo inusual, y nuestro compromiso es garantizar la estancia tranquila de nuestros huéspedes.
En cuanto a la situación del aparcamiento, por favor, comprenda que nuestra céntrica ubicación en el corazón de la ciudad puede hacer imposible disponer de una plaza de aparcamiento en el edificio debido a que algunas de las calles son peatonales, y también hace que encontrar aparcamiento pueda ser todo un reto. Agradecemos su comprensión por las dificultades que haya podido encontrar en este sentido, y nuestro personal está siempre a su disposición para ofrecerle la información que vaya a necesitar para encontrar aparcamiento y hacer su estancia más cómoda.
Agradecemos sus valiosos comentarios, ya que nos ayudan a mejorar nuestros servicios. Esperamos que en general haya tenido una estancia agradable en Sevilla y considere darnos otra oportunidad para proporcionarle una experiencia más fluida y agradable en el futuro. Gracias por compartir sus observaciones con nosotros.
Un cordial saludo,
Departamento de Calidad
Response from the Quality Department
Dear guest,
Thank you for your delightful feedback. We are pleased to hear that you enjoyed our apartment. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.
Quality Department
The bathroom walls need some attention and fresh paint... That´s the only criticism we have
Response from the Quality Department
Dear Katarzyna, Thank you for your positive review. We´re delighted you enjoyed our central location and well-equipped apartment. It´s great to hear that our host provided helpful and prompt assistance. Your feedback on the bathroom walls is valuable, and we appreciate your constructive criticism. Rest assured, we´ll address this promptly to enhance our guests experience. We hope to welcome you back for another enjoyable stay and appreciate your thoughtful comments. Quality Department.
Response from the Quality Department
Dear Adam. Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Quality Department.
Le logement a été très compliqué à trouver d’autant que rien n’indique l’entrée d’un hôtel qui se trouve au fond d’une toute petite ruelle.
Response from the Quality Department
Dear Anaïs,
We appreciate your feedback and apologize for any inconvenience you experienced in finding the entrance. We typically provide precise instructions for arriving at our apartments and maintain contact with our guests through messages to ensure a smooth check-in process. We´re sorry that this was not the case during your stay. We´re glad you enjoyed the location and the accommodation, and we hope you had a pleasant stay in other aspects.
Kind regards,
Quality Department
La ubicación, excelente. A 200 m. de las setas. Todo tipo de establecimientos de ocio, hostelería, restauración,etc. El equipamiento del apartamento muy completo. Facilidad para el check in. Pudimos entrar antes de las 13:00, lo cual nos vino muy bien. Limpieza. Total tranquilidad. Espacioso. Cama cómoda. Smart TV de muy buen tamaño con Netflix, Prime, etc. Contacto fluido con la propiedad. Todas las consultas y dudas resueltas de forma inmediata vía whats app. Precio razonable (410 euros 3 noches). Pudimos llevar a nuestra perrita sin cargo adicional. Carrefour a 20 m.
Difícil aparcamiento. En la calle casi imposible. Parkings de pago cercanos hay dos. Parking Imagen a 400 m. (no es fácil que haya plazas). Parking Escuelas Pías (600 m.) suele tener más plazas disponibles. 25 euros diarios y bonos de 5 días por 75 euros. Es normal la dificultad para aparcar, teniendo en cuenta la zona tan céntrica
Response from the Quality Department
Estimado Enrique,
Agradecemos mucho su detallada reseña sobre su reciente estancia en nuestro apartamento en la Calle Feria. Nos alegra saber que disfrutó de la ubicación céntrica y conveniente de nuestra propiedad, así como de la amplitud y comodidad que ofrecemos. También es un placer saber que aprovechó al máximo los servicios y la comunicación fluida que proporcionamos a través de WhatsApp.
Entendemos la dificultad para aparcar en el centro de Sevilla, y siempre intentamos recomendar las mejores opciones de estacionamiento para nuestros huéspedes. Sus comentarios son valiosos y nos ayudan a seguir mejorando nuestros servicios.
Esperamos darle la bienvenida nuevamente en el futuro y ofrecerle otra estancia inolvidable en el corazón de Sevilla.
Gracias por elegirnos y por compartir sus observaciones.
Atentamente,
Departamento de Calidad
Response from the Quality Department
Dear Maciej,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
Response from the Quality Department
Dear Gautier,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Molto ben organizzata, pulita e ben arredata. Aria condizionata perfetta. Comoda per i servizi nella zona, supermercato e altro
Unica nota negativa, ma solo a tratti, un po´ rumorosa per l´ascensore e la poca attenzione degli altri ospiti.
Response from the Quality Department
Dear Simone,
We truly value your feedback and apologize for any discomfort you experienced during your stay. Your review is vital to our continuous improvement. We appreciate your kind comments and are committed to ensuring a better experience on your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
J’ai beaucoup aimé l’emplacement et le confort.
Dès notre arrivée on s’est senti un peu mal à l’aise avec la réceptionniste. Elle a pris nos passeports et a exiger les coordonnées de notre carte de crédit. Nous lui avons expliqué que sur Booking.com rien n’indiquer qu’il fallait donner les coordonnées de sa carte de crédit. Elle nous a expliqué qu’il s’agissait de la procédure. Nous avons été dans l’obligation de lui donner. Je n’ai pas du tout trouvé ça normal.
Response from the Quality Department
Dear Karima,
We want to extend our appreciation for choosing our accommodation and for sharing your experience with us. Your feedback is highly valuable as it helps us improve our services.
We are pleased to hear that you had a pleasant stay and enjoyed the location and comfort of our property.
Regarding your concern about providing credit card information, we want to clarify that the information regarding the request for credit card details is provided in a specified and detailed manner on our website to ensure that our customers are informed prior to making a reservation. We apologize if there was any misunderstanding or discomfort during the check-in process. Our intention is to adhere to industry-standard security procedures to protect both our guests and our business.
We appreciate your feedback, as it highlights areas where we can improve communication and guest satisfaction. We hope you will consider staying with us again in the future, and we will strive to provide a smoother experience.
Thank you for your trust in us.
Warm regards,
Quality Department
Response from the Quality Department
Dear Borislav,
Thank you for your kind review. We´re delighted to hear that you had an amazing experience. It´s great to know that everything was extremely clean, the bed was comfortable, and the communication was easy. We appreciate your feedback and hope to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nataliya, We would like to thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Giusy, we wanted to take this opportunity to thank you sincerely for choosing our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we genuinely hope that your stay was up to your expectation. We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible.
Jose L.H. Campos
Quality Department Manager
Le manque de luminosité
Response from the Quality Department
Dear Ilhem,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Jose L.H. Campos
Quality Department Manager
Nothing to declare. We had noisy neighbour but that´s just unluck. Maybe just change the entrance door with something more "noise" blocking
Response from the Quality Department
Dear Massimo. Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is crucial for us to refine our services. We truly appreciate your understanding and constructive remarks. Jose L.H. Campos. Quality Department Manager.
Ubicación inmejorable. Celia fue la persona que nos recepcionó y fue no sólo muy amable si no muy profesional explicando hasta el último detalle del apartamento. La comunicación con el personal por whatsaap fue de lo más fluido y operativo en todo momento. El apartamento cuenta con todo lo necesario para una estancia larguita, en nuestro caso de una semana. El lavavajillas y la lavadora funcionan a la perfección que son cosas muy útiles para estancias así. El resumen es que si podemos repetiremos. Ah, y todo a un muy buen precio. Muy recomendable.
Response from the Quality Department
Estimado Javier:
Estamos encantados de que haya disfrutado al máximo de su estancia en nuestro apartamento Feria I y de que haya encontrado todo lo necesario para cubrir sus necesidades durante una semana.
Gracias por sus amables palabras hacia nuestro personal, tanto en persona como por mensajes. Ha sido un placer poder servirle y estamos deseosos de poder recibirle de nuevo en su próxima visita a Sevilla.
Jose L.H. Campos
Director de Calidad
Excelente ubicación. Apartamento nuevo, bien decorado y con todo lo necesario para sentirse como en casa. Muy limpio, las camas cómodas, con sábanas y toallas suaves. La atención y la comunicación recibidas fue de 10, siempre atentos. Totalmente recomendable.
nada que decir
Response from the Quality Department
Estimado Mario:
Le damos las gracias por compartir sus experiencias en nuestro apartamento Feria I con nosotros. Muchas gracias por resaltar las ventajas y comodidades del alojamiento; nuestro equipo trabaja a diario para ofrecer estancias de calidad y nos enorgullece saber que ha disfrutado de su tiempo en Sevilla con nosotros. Esperamos poder volver a recibirle de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
L’appartement est splendide. Il est décoré avec beaucoup de goût. Les photos reflètent l’exactitude des lieux. A recommander
Response from the Quality Department
Dear Lamia,
It is a pleasure to know that the apartment and the the amenities provided a wonderful stay in Seville. We thank you for the review and the recommendation and very much look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
No hay aparcamiento cerca
Mala insonorizacion, se oyen muchos ruidos del portal y el apartamento de al lado
Response from the Quality Department
Estimada Ana:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
Falta de insonorizacion, olor a tubería en el rellano del bloque y en el piso de la planta baja, tenía un fuerte ambientador para evitar el olor del rellano, pero se hacia un poco mareante aunque no era desagradable
Response from the Quality Department
Estimado Francisco Javier:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Jose L.H. Campos
Director de Calidad
La comodidad del departamento y la ubicación
El olor de la entrada lobby del edificio
Response from the Quality Department
Estimada Ana:
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el apartamento , con nosotros y con todos los lectores de Booking.
Gracias nuevamente.
Jose L.H. Campos
Director de Calidad
the apartment was very well equipped, the contact with the owner was fluid. the apartment was clean, for 2 to 3 people maximum. Clean. the location.
very poorly insulated.
Response from the Quality Department
Dear Nawel,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our apartment and are happy to read that you could enjoy the apartment. We also thank you for the constructive critics. They certainly help us to deliver a better service to our future guests.
Jose L.H. Campos
Quality Department Manager
El apartamento no tiene nada de luz natural, al menos el que nos asignaron por ser una planta baja. Los días fueron lluviosos y el apartamento tenía mucha humedad. Aunque sea un apartamento pet-friendly, tuvimos que especificar que realizarán una limpieza a fondo porque habían muchos pelos de perro. Entiendo, respeto y comparto que haya alojamientos que acepten mascotas, pero estos deben quedar perfectamente limpios para los siguientes huéspedes. Y el tamaño es muy justo para 4 personas. La habitación doble, no tiene espacio ni para dejar las maletas. Es el ejemplo perfecto de que un zulo lo decoras con gracia y queda monísimo pero de ahí no se puede sacar nada mas. Creo que es extremadamente caro, para lo que ofrece.
Response from the Quality Department
Estimada Laura:
En primer lugar, nos gustaría darle las gracias por dedicar su tiempo en compartir las impresiones sobre su reciente estancia en nuestro apartamento. Es sólo a través de opiniones como la suya que somos capaces de mantener y mejorar el servicio que ofrecemos a nuestros clientes. Sin embargo, nos gustaría aprovechar esta oportunidad para aclarar determinados aspectos sobre su opinión.
Por cortesía, le dimos la oportunidad de dejar sus maletas dentro del apartamento a pesar de que no era aún la hora de entrada (15:00 h) y, como tal, este no se encontraba del todo limpio y preparado; aun así, tras su petición, reforzamos los esfuerzos de limpieza con dos personas más. En Genteel Home somos plenamente conscientes de la importancia que tiene la limpieza para nuestros huéspedes.
Leemos también con preocupación sus impresiones del apartamento. Desde nuestra parte nos esforzamos para especificar las características del mismo desde el propio anuncio, así como desde la primera toma de contacto tras la reserva. Lamentamos que aun así el apartamento no haya estado a la altura de sus expectativas.
Una vez más, realmente apreciamos el tiempo que dedicó a informarnos sobre los inconvenientes que experimentó durante su estancia y esperamos sinceramente que nos dé una nueva oportunidad para demostrarle nuestro verdadero nivel de hospitalidad e interés en servirle adecuadamente en el futuro.
Jose L.H. Campos
Director de Calidad
We were travelling in a 3 person group and we really liked the apartment, its location and supplies provided. Paula, who have us the keys took the time to make us really amazing recommendations for good local attractions and food spots (Thank you!). Beds were spacious and very comfortable. Some bonus points go to the good quality hair dryer which even had the ending for curly hair - made our vacation pictures great ;). Moreover, the flat was very clean.
Response from the Quality Department
Dear Ela,
I would like to take this opportunity to thank you for the heartwarming review of our apartment. We are very glad that you found everything neccesary to make of your holidays an unforgettable trip. We hope you will give us the opportunity to receive you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Elisa, thank you very much for your comments regarding the stay. We are glad that you had the opportunity to enjoy our excellent hospitality and we hope to meet you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Axel,
Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
Jose L.H. Campos
Quality Department Manager
- sofá - cama
Response from the Quality Department
Estimado Juan Luis, le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su estancia en nuestro apartamento. Agradecemos mucho su valoración y comentarios constructivos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
+ Muito novo. Com tudo que precisamos e o Ar condicionado é excelente. local próximo da zona turística e do comércio.
- estacionamento muito distante.
Response from the Quality Department
Dear Rafael, thank you very much for taking the time to share your personal experience in our apartment. We highly appreciate your constructive feedback and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Matheus, it is always a pleasure to know we have met our guests´ expectations. Thank you for your time dedicated to your wonderful comments about your experience.
If you ever want to come back, we will be happy to welcome you again.
Aija T.
Quality Department
Bon emplacement, proche du centre historique (env. 10 mn à pied), bel immeuble récemment rénové et quartier calme le soir. Jolie décoration contemporaine et grand lit confortable. Belle cuisine.
Très mauvaise insonorisation (nous avons subi les nuisances sonores dues aux voisins du dessus), mais la grosse déception fut le manque de lumière : en raison du patio central, et du fait d’être au rez-de-chaussée, il fallait garder les rideaux tirés la plupart du temps pour conserver un minimum d’intimité… Très petite salle d’eau sans aucun rangement! Mauvais rapport qualité-prix.
Response from the Quality Department
Dear Laurence, thank you very much for your feedback and for sharing the highlights of your stay with us.
We are saddened to read your disappointment with some aspects of your stay, as we always try to describe carefully all areas of our properties. For future occasions we would like to offer you a personalized reservation guide through our Reservations Department in order to guarantee the perfect choice of the apartment that suits your needs.
Once more we thank you for sharing your experience with us and we hope to meet you soon again.
Aija T.
Quality Department
(+)el apartamento muy bonito
(-) que no tiene espejos para verse entera
Response from the Quality Department
En primer lugar, nos gustaría agradecerle que eligiera nuestro apartamento para sus vacaciones en Sevilla y por la opinión que compartió tras su estancia. Estamos encantados de saber su experiencia y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
la ubicación
la dificultad del aparcamiento
Apartamento muy limpio y con todo lo indispensable.
The only unit available was on the ground floor, which smelled like sewer or garbage. The smell permeated into the unit. On the first night, the bathroom ceiling started leaking and continued throughout the night (the host had it fixed the next morning). The unit had poor sound insulation and drunk people rang the telecom for all units (including ours) at 4-5 AM in the morning (happened 2 nights in a row). We were informed by the host that the city is locked for the Easter Week (we had no idea prior to booking), which meant that we likely caught the city during its busiest time of the year. Someone else´s experience with this property might vary.
Erg ruim appartement, heel centraal gelegen. Perfecte host, super behulpzaam. Superschoon, modern ingericht en helemaal compleet. Goed bed, heerlijke douche. We hebben echt genoten van Sevilla en het verblijf in Genteel Home Feria.
Het was wat gehorig, hoorde de bovenburen.
excellente qualité des services à l´accueil et pendant le séjour, cependant pas de connexion lors de l´arrivée, très réparée deux jours après. Par contre la machine à laver : eau sort de partout, à réparer de toute urgence SOS
Response from the Quality Department
Dear Michel, thank you very much for your comments regarding your stay with us.
We are truly happy to know that we have managed to exceed your expectations regarding the hospitality and service during your stay, we highly appreciate your positive highlights on this.
Also we would like to take the opportunity to confirm that the problems with the washing machine has been resolved. We are sorry for any inconveniences you experienced.
Thank you for making us your choice accommodation in Seville, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Il est dommage que l´appartement soit sombre et n´a aucune vue vs les appartements présentés sur Booking qui sont dans le même immeuble mais avec une autre exposition, on ne sait pas a l´avance quel appartement de l´immeuble nous aurons
Olor a cloaca en el hall de entrada