The apartment Cabildo III has an entrance through street Federico Sanchez Bedoya, number 7, but has views of the monumental Plaza del Cabildo, one of the most characteristic places of the city. In addition, the apartment overlooks the old wall of the city, which is historical heritage, dated from the Roman era of Emperor Julius Caesar.
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Cabildo III Apartment
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La ubicación. Inmejorable
Todo estupendo
Response from the Quality Department
Estimada Yolanda,
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirla en un futuro cercano.
Saludos cordiales,
Departamento de Calidad
Les équipements et les chambres
Rien
Response from the Quality Department
Dear Benedicte,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department
Response from the Quality Department
Dear Linda,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay.
We are truly sorry to hear about the maintenance and cleanliness issues you encountered during your stay.We understand that a clean and well-maintained environment is crucial for an enjoyable stay, and it´s disappointing to learn that we fell short of your expectations in this regard. We have already taken steps to address the problems you raised with the maintenance company and the cleaning team to ensure a more thorough and meticulous job in the future. Your comments serve as a valuable reminder to us to maintain the highest standards of cleanliness and maintenance.
We genuinely hope you would consider staying with us again, giving us another chance to provide you with the outstanding experience you deserve.
Kind regards,
Quality Department
La ubicación excelente, cómodo y bien limpio
Todo estuvo muy bien
Response from the Quality Department
Estimado Yamile,
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Stephanie,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards.
Quality Department Manager
Response from the Quality Department
Dear Marisol,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
They only had one elevator. My family got stuck in the elevator for 30 mins. The day we left, the elevator was still broken, so my husband and kids had to take all of our suitcases (5 of them) down the stairs, the apartment is on the 4th floor. Also, the mattress in the Masters room was too hard and not comfortable at all.
Response from the Quality Department
Dear Jessica,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is crucial for us to refine our services. We truly appreciate your understanding and constructive remarks.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Lianne. Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon. Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Estimada Trini. Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro. Jose L.H. Campos
Director de Calidad.
los baños y cocina limpios pero el suelo con mucha pelusa
Response from the Quality Department
Estimada Miriam:
Apreciamos su comentario sobre su estadía en nuestro apartamento. Lamentamos mucho cualquier problema o inconveniente que haya experimentado durante su estancia. Sus críticas constructivas son extremadamente valiosas para nosotros y las utilizaremos para mejorar nuestros servicios. Esperamos que nos brinde otra oportunidad de servirle y que podamos brindarle una experiencia mucho más agradable y sin problemas.
Jose L.H. Campos
Director de Calidad
Nespresso toestel + enkele capsules waren aanwezig. Mooie slaapkamers. Beide badkamers eenvoudig, wel OK.
Suggestie: minstens 15 Nespresso capsules voorzien = 3 nachten x 5 pers.
Response from the Quality Department
Dear Rudy,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your suggestion. We look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Bremdan,
We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jonathan,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
La tv sólo tenía canales ingleses
Response from the Quality Department
Estimada María:
Le agradecemos sinceramente por su positiva reseña de su estancia en nuestro apartamento en XXX. Nos complace saber que nuestro equipo le proporcionó un servicio excepcional y que nuestras instalaciones superaron sus expectativas. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Chiara,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Seville. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
La ubicación y el departamento en general es amplio y cómodo
Que no hubo forma de que nos resguardaran un par de horas el equipaje, fue super incómodo, porque nuestro vuelo salía un poco más tarde literalmente necesitábamos un resguardo de 2 horas de equipaje despues de entregar la habitación y no dieron ninguna solución. En el baño salió una cucaracha.
Response from the Quality Department
Estimada Yizbeleni:
Su feedback enfatizando la ubicación central de nuestro apartamento es muy apreciado. Por otro lado, lamentamos que el horario de salida tuviera que ser el estipulado ya que al haber otro entrada para su apartamento, debiéramos prepararlo para la llegada de los siguientes huéspedes. Asimismo, pedimos disculpas por el insecto que encontró en su apartamento. Agradecemos su feedback y tomaremos medidas para evitar que esto vuelva a sucedes.
Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.
Jose L.H. Campos
Director de Calidad
El precio. Podría estar un poco más barato . Pero no estaba excesivamente caro
Response from the Quality Department
Estimada Igna:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Patrick,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Sevilla. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear John,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear David,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
This is our 2nd bad experience in a row with our travel agent. The Communication process is not managed well and dealing with the 3rd party home management companies is not a good or streamlined experience. The entry agent arrived late, and the apartment was not completely ready at our agreed check in time. There were no bed linens or towels. The apt lacked essential needs in the bathrooms and kitchen. Like soap for hand washing, and napkins or paper towels in the kitchen, and only 1 dish towel that was in very bad shape. The travel agency is not easy to communicate with either which is ridiculous!
Response from the Quality Department
Dear Amy,
Thank you for taking the time to share your valuable feedback. I lament reading that your experience with your travel agent was not a pleasant one. Also, from your survey response, it is apparent that we failed to meet your expectations. I can certainly understand your disappointment.
As a valued customer, you are in the best position to help us improve our services in offering short term home rentals. The experience you described is not characteristic of the level of service we provide and we and apologize for the short coming. I would love take this opportunity to clarify that the delay you describe was an extraordinary case for us, and the reason was due to the bank holiday taking place for New Year´s and our usual laundry service not providing us the linens and amenities on time that day. Of course this is not a reason to be short in the services we provide and, once more, we extend our most sincere apologies.
I would like to know if there is anything we can do to regain your trust in us. Please let me know the best contact number and time to reach you, or feel free to contact me anytime. I look forward to speaking with you in hopes of restoring your confidence in us.
Sincerely,
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Yang Yang,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Joy,
Thank you for choosing our Cabildo III apartment and for the highlights. We are also thankful for the recommendations to future travelers.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Marta:
muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Jose L.H. Campos
Director de Calidad
the cleaning
Response from the Quality Department
Dear Michele,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
We are sincerely sorry to read your dissatisfaction with the cleaning of your apartment, we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our apartments, for a future ocasion please do not hesitate to contact our us to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.
Thank you again for making us your choice on this occasion, we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Fiona,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
La ubicación magnifica
Dos camas tienen las patas rotas,solo hay armario en dos habitaciones ,porque el de la tercera es pequeñísimo y no hay en el salón ,el sofá tiene los cojines bastante estropeados y las toallas huelen mal.
Response from the Quality Department
Estimada María Teresa, muchas gracias por sus comentarios. Nos gustaría expresarle nuestras más sinceras disculpas por las imperfecciones en nuestros servicio que describe en su opinión, nos aseguraremos de discutir su opinión internamente con el objetivo de evitar dar este tipo de impresiones de nuestros instalaciones. Para una futura estancia, por favor, no dude en expresar sus preocupaciones y dirigirse al equipo para informarnos de cualquier imperfección , estaremos más que encantados de ayudarle para que disfrute plenamente de sus vacaciones entre nosotros.
Esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
La situación del apartamento es excepcional. Es cómodo y estaba limpio.
Response from the Quality Department
Estimada María Dolores, muchas gracias por sus comentarios. Nos alegramos de que haya disfrutado de la ubicación de nuestra apartamento y la comodidad que ofrecemos a nuestros huéspedes.
Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija T.
Departamento de Calidad
Die Betten waren nur mit leichten Lacken/Deckenbezug gedeckt. Es gab zwar Decken im Schrank, leider hatten sie Flecken und deshalb konnten sie nicht genutzt werden.
Response from the Quality Department
Dear Abirna, thank you very much for your feedback.
We are very grateful for your highlights our exceptional location and kindness of our team. We work hard to give all of our guests a great experience, and we want to keep improving, therefore we also highly appreciate your constructive comments.
We really hope to have the opportunity to welcome you back in the future and exceed your expectations.
Aija T.
Quality Department
Our property manager was very helpful at check in and quick to respond and replace dimmed light bulbs. Location was very clean, safe, and extremely convenient to the center of Sevilla!
Response from the Quality Department
Dear Kristin, we are excited to learn you had a great stay with us. Thank you for taking a moment to highlight our excellent location and exceptional service. It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
- limpeza. haviam baratas no alojamento
Response from the Quality Department
Dear Judite, thank you very much for your feedback.
We appreciate your highlights on our great location, and we sorry to know that you found cockroaches in your apartment. Due to the climatology of Andalucia and its geographical position, depending on the humidity and heat, the presence of insects in any property, business or private, is unavoidable, nevertheless we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence in our installations. We are sorry for any apologies for the inconveniences caused to you and your group.
We have the opportunity of welcoming you back to our apartment at some point in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Susan, thank you for staying with us, it was a pleasure to assist your family during your time in Seville.
We are excited to learn you had a great stay with us. Thank you for taking a moment to share yoru personal experience and we hope we will see you again soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Justin, thank you so much for staying with us. We are glad to learn you liked your stay and we hope to see you again.
Aija T.
Quality Department
The rental process was easy.
Response from the Quality Department
Thank you for this very kind review of our apartment, we look forward to serving you again in the future.
Aija T.
Quality Department
This apartment was as described and was in a great location (right near the cathedral but street was very quiet). The layout of the apartment worked well for our family of five - 2 adults plus three teenagers. The washing machine, Wi-Fi and the air conditioning all worked really well (there was a separate air conditioner unit in each bedroom and in the main living area). The building hallways were dark and you had to press a button to turn lights on - and appeared to be a mix of offices and residential apartments. There were no fire alarms or fire extinguisher in the unit. Unit was on a corner and so had a lot of natural light/windows in every room. Wonderful space-would stay here again.
Response from the Quality Department
Dear April, thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for your positive feedback.
We are glad to know that your enjoyed our excellent location to access the main sites in the city.
We would love for you to come back and enjoy more unforgettable days with us.
Aija T.
Quality Department
Response from the Quality Department
Estimado Manuel Enrique, muchas gracias por sus comentarios y por destacar la excelente ubicación del apartamento.
Esperamos su próxima visita.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Tara, thank you very much for choosing our apartment for your stay in Seville. It was a pleasure for us to assist you and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Sonja, thank you very much for taking the time to review your stay with us.
We are glad to hear that you experienced our exceptional hospitality. We certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to offer a memorable experience to our guests.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Lovely modern apartment, fantastic location. Hosts very helpful
All good overall .Could do with magnifying mirror in bathrooms
Response from the Quality Department
Dear Philippa, thank you very much for your feedback. We are glad to know that you enjoyed your stay and we look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Sarah, thank you very much for taking the time to leave us your feedback. Thank you for sharing your negative experience with us; we appreciate every form of feedback, as it helps us understand where we still can improve our services.
We are very sorry that some aspects which are out of our control affected your stay with us and we were not able to match your expectations.
We hope to have the opportunity to host you in the future again and demonstrate our true level of hospitality and interest in offering the most comfortable stay possible for our guests.
Aija T.
Quality Department
Response from the Quality Department
Dear Lindsey,
We thank you for pointing out the cleanliness and comfort of our property, we are fully aware that these are one of the most important aspects of the stay of our guests. We are glad to know that we were able to match your expectations.
It has been a pleasure to hosting you and your family, and we hope to do so again soon.
Aija T.
Quality Department
Lavori in corso nell´appartamento vicino
Response from the Quality Department
Dear Gian Paolo, we appreciate your positive feedback regarding your stay with us.
Thank you for pointing out the excellent location of our Cabildo III apartment, and we are sorry to hear that you had some inconveniences by the aspects which are not related to our services and are unfortunately our of our control.
Again we thank you for this very kind review of our apartment and we look forward to serving you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su estancia en nuestro apartamento. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
Un poco difícil de llegar en una primera instancia, pero luego de encontrarlo, excelente
Response from the Quality Department
Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones.
Muchas gracias por destacar la limpieza y el confort del apartamento. Estamos encantados de leer que disfrutaron de su estancia y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
This location was a happy accident! Tree lighting in the evening was great with tons of shopping and restaurants out our front door.
Response from the Quality Department
Dear Stacey,
Thank you for this heartwarming review of your stay with us. We are delighted that you enjoyed your stay and look forward to welcoming you back again very soon.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you again for this positive review of your stay with us, we are very grateful for the time and effort you spent to share your personal experience with us.
We look forward to your next visit.
Aija Teilane
Quality Department
Response from the Quality Department
Le damos las gracias por haber elegido nuestro apartamento para sus estancia en Sevilla y le agradecemos el tiempo que ha dedicado en compartir su opinión.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Chicas las habitaciones
Doucheput in de badkamer loopt slecht door. Op beide toiletten ziiten de wc-brillen heel los en dit is ook het geval met de keukenkraan.
Response from the Quality Department
Dear Claudao, In Genteel Home we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, so we greatly appreciate the time you have spent sharing your constructive criticisms with us. We feel the inconvenience related on the day of your departure, we do not know what could have happened but we always allow our clients to leave with a margin so that they can pick up all their things without hurry. We hope to have the opportunity to serve you again in the future. Fatima Roca-chief of Customer Service.
The location was awesome.
The pictures made the apartment look very big but it was no where as big as we thought. The bedrooms were small after the one main one and which left way for unfairness. Someone had to take the smallest room
Response from the Quality Department
Dear Treva, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guide through our booking department, to make sure you make a reservation for the accommodation that best meets your needs and wishes. We look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear Nir, Thank you very much for sharing this great review of your holidays. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are very pleased to read that you did like the apartment we accommodated you in and that you found it to be clean and comfortable at all times. We look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
Location fantastica, vicino a tutto. Appartamento ben tenuto e pulito. Cucina nuova e ben attrezzata ma non l´abbiamo utilizzata e quindi non so se funzionasse tutto.
Esperienza in generale molto positiva ma alcuni punti da migliorare. L´insonorizzazione dell´appartamento era insufficiente. Dalla porta d´ingresso si sentiva qualunque rumore ed essendoci spesso entrate ed uscite di persone nel palazzo questo creava fastidio a sera tardi e mattino presto. Non era presente la biancheria matrimoniale del divano letto, ho dovuto rimediare sovrapponendo più lenzuola singole. Ci sarebbe dovuto essere una quantità ben maggiore di kit da bagno (sapone e shampoo) e sarebbe stato apprezzata trovare qualche bottiglia d´acqua e piccoli snack e frutta (come accade in molti appartamenti anche per affitti di una settimana).
Room is new, clean and spacious. Good location.
The entrance of the apartment and elevator look old, but in the good condition. However, the room is very new.
Ran out of garbage bags, toilet paper, washing powder.
La ubicación es excelente, al lado de la catedral, las compras, las tabernas, monumentos, etc.con la ventaja añadida de ser una calle tranquila y silenciosa,
Top location, very well furnished apartment, cozy rooms, bright living area.
synthetic bed quilt
Very few amenities in the kitchen. No coffee or espresso machine. Only one roll of tp per bathroom for 6 people.
We had some problems with the air conditioning and the fuse kept blowing. They living room AC didn’t work well at all. The master bedroom had two dauntless beds rather than a double which was strange for a master bedroom, but the beds were comfortable so no big deal.
It isn’t very clean and no new towels prepared to change for 3 days. Do not supply sufficient toiletries and toilet paper for our 3 nights stay.
Response from the Quality Department
Dear Yuwei, thank you for your comment. We are happy to know that you liked the apartment, located in the heart of the historical center of Seville, a few meters from the cathedral. We certainly provide our customers as a courtesy and for the first few days things like oil, salt, vinegar, dishwasher tablets, toilet paper and a hand and shower towel per person. We are not a hotel and therefore do not provide hotel services. Our properties are tourist apartments and we always indicate where the nearest supermarket is where you can buy everything you need more for your stay. In addition, we remind you that the apartment has a full equipment and has a washing machine to wash your towels if necessary. Regards
מיקום מצוין. מרכזי מאוד. נוף מקסים מהדירה. הדירה מאובזרת בכל מה שצריך. היינו שתי משפחות והדירה איפשרה לנו פרטיות לצד המרחב המשותף. צוות ידידותי מאוד, תקשרנו בוואטס אפ, לפני ואחרי השהייה. מאוד השתדלו לעזור בכל דבר. שכחנו בדירה אייפד והבחורה עשתה מאמצים לסייע עם המון סבלנות והכוונה כדי שיישלח אלינו כחבילה ליעד הבא. ממליצה בחום על המקום !!
Very clean and beautiful apartment. Gr8 decorative items, AC in all rooms, very nice and big kitchen. Must recommended for travellers. The apartment is located and heart of Seville with all attractions in 10minutes walk. The bedrooms were small but apt and beds were very comfortable. The building had 3 elevators ..which make commute no problem.