Cozy and comfortable fully renovated one-bedroom apartment with a bathroom and private patio, just a few minutes’ walk from the center of Seville.
Upon entering the apartment, you will be greeted by the open-concept living area with an integrated kitchen. The living room consists of a sofa bed, two armchairs, a Smart TV, two side tables, and a coffee table. In the kitchen area, you will appreciate that it is fully equipped with all the necessary appliances and utensils for a comfortable and practical stay. Additionally, you will find a dining area for 3 guests.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Acetres II Apartment
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O apartamento está muito bem localizado. Um bom nível de conforto e bem equipado.
Tivemos um problema com a televisão que não funcionava. Contactei o departamento de assistência ao cliente que procurou resolver mas não conseguiu.
L´emplacement en plein centre historique et à proximité immédiate de tous les centres d´intérêt, appartement neuf et propre, décoré avec goût, grande salle de bain
Devoir attendre plus de 15 min devant la porte pour le Check-In malgré les instructions suivies à la lettre, le manque de luminosité dans l´appartement, pas assez de gel douche, savon, papier toilette pour le nombre de personnes et de nuits.
Ubicación excelente. Es espacioso, todo muy bien decorado, la cama muy cómoda el sofá-cama no. Ya nos preguntó la agencia y les sugerimos que cambien el colchón, que pongan un estante bajo en el baño como supletorio para dejar los neceser y cosas que llevemos y un calefactor, porque aunque tienen aire caliente en el comedor y en el dormitorio, al ser techos altos y el baño grande, no llega a calentarse. A lo que nos han agradecido las sugerencias y que lo tendrán en cuenta
El sofá-cama, el colchón muy fino, necesita que se cambie y en el baño que pongan un calefactor porque es muy grande y con el aire del comedor no llega a coger calor, y eso que en nuestra estancia no hizo mucho frio pero se notaba fresco. Ya lo comentamos a la agencia.
Response from the Quality Department
Estimada Ana María:
Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Nos complace saber que disfrutó de la excelente ubicación, la amplitud y la hermosa decoración del apartamento. También apreciamos sus comentarios positivos sobre la comodidad de la cama.
En cuanto a sus sugerencias, valoramos mucho su retroalimentación. Entendemos que algunos aspectos pudieron no haber cumplido con sus expectativas. Tenga la seguridad de que hemos tomado nota de sus sugerencias y las tendremos en cuenta para futuras mejoras. Agradecemos sus aportes constructivos, ya que nos ayudan a seguir mejorando la experiencia de todos nuestros huéspedes.
Gracias por elegirnos y esperamos tener el placer de darle la bienvenida nuevamente y ofrecerle una estancia aún más cómoda.
Departamento de Calidad.
Response from the Quality Department
Dear Anna,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the apartment´s location, the warm welcome, as well as the comfort of the bedding and the available amenities.
Regarding the natural light, we strive to create spaces with a cozy and welcoming atmosphere, and we regret that we did not fully meet this objective in your case.
We are pleased that, despite this, your stay was enjoyable, and we hope to have the pleasure of welcoming you again on your next visit to Seville.
Apartamentul, deși inițial am văzut și crezut, din previzualizare pe google maps ca se afla pe o strada bizara, nu a foat deloc așa. Lucrul care m-a deranjat a fost ca apartamentul nu are lumina naturala, geamurile priveau către o curte interioara( în care putea sta), ale căror obloane nu puteau fi ridicate. În rest totul ,ok.
Response from the Quality Department
Dear Gabriela,
Thank you for your review and for your kind words about the central location, cleanliness of the apartment, and the friendliness of our staff.
Regarding your comments on natural light, we’d like to point out that the apartment’s description clearly mentions that it has views to an interior courtyard. This information is provided to help guests make informed decisions. While the apartment may lack exterior views, this unique feature of the building creates a cozy and tranquil atmosphere, ideal for relaxation and enjoying a peaceful stay. We also regret that the natural light was not quite as abundant as you might have hoped. On the bright side, the shutters are designed to ensure privacy and tranquility, something many guests truly appreciate.
Thank you again for your feedback. We’ll take your comments into account for future improvements, and we would love the opportunity to welcome you back to our apartments.
Quality Department
Die Lage ist perfekt für einen Stadturlaub, man ist direkt in der Fußgängerzone und 10 Minuten von den meisten Sehenswürdigkeiten entfernt. In der Gegend sind viele kleine Geschäfte, schöne Bars und Lebensmittelgeschäfte. Unsere Wohnung war sehr ruhig.
Durch die Aufteilung einer großen Wohnung in 3 Apartments hatten wir nur Tageslicht über eine Terrasse im überdachten Innenhof. Dadurch verliert man gerade im Winter ein bisschen das Gefühl für das Wetter draußen.
Response from the Quality Department
Dear Bela,
Thank you for sharing your experience with us. We are delighted to hear that you appreciated the central yet quiet location of our property. It is wonderful to know that the proximity to landmarks, shops, and bars enhanced your stay in Seville, and that you valued the tranquility of your apartment.
We regret that the level of natural light in the apartment did not fully meet your expectations. We strive to provide welcoming spaces with a balance of brightness and comfort to ensure an enjoyable experience for our guests, we deeply regret once more that we were unable to achieve this objective. For your next visit, we would be happy to assist you in selecting an apartment with more natural light that better suits your preferences.
Thank you once again for your valuable feedback. We look forward to the pleasure of hosting you again in the future.
Quality Department.
Comfortabel appartement midden in het oude centrum. Heerlijke bedden, compleet keukenassortiment. Beroemde bezienswaardigheden op loopafstand. Heel veel restaurants in de nabije omgeving. Evenals een supermarkt. Je kan je geen betere plek wensen. De communicatie met de verhuurders verloopt goed. Snelle respons.
Er is geen bagagedepot. Wij hadden een vroege vlucht naar Sevilla en hebben tot in de middag met de koffers rondgelopen.
Response from the Quality Department
Dear Liesbeth,
Thank you for your kind and detailed feedback. We are delighted to hear that you enjoyed the comfort of the apartment, the well-equipped kitchen, and the central location, which offers proximity to landmarks, restaurants, and a supermarket. It is also wonderful to know that you appreciated our prompt and effective communication. As for your comment regarding luggage storage, we would like to clarify that, as indicated, we do not have our own storage facilities due to the absence of a physical reception. However, we are always available to provide information about convenient nearby options to assist with such needs. We hope to have the pleasure of welcoming you again in the future. Should you have any additional suggestions, we would be happy to hear them.
Quality Department.
Emplacement parfait au cœur de la ville. Appartement spacieux et très bien équipé. Très bon service de la part de l´équipe qui gère le bien
Le Wifi n´est pas toujours stable
Response from the Quality Department
Dear Christian,
Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the spaciousness and excellent equipment of the apartment, as well as its perfect location in the heart of the old town. We are also glad that you found our team’s service to be of high quality.
We regret to learn about the instability of the Wi-Fi connection during your stay. This is not a frequent issue, but we will investigate it to ensure that our guests continue to enjoy a reliable internet experience in the future.
Your feedback is very valuable to us, and we hope to have the opportunity to welcome you again soon.
Quality Department
Emplacement parfait au cœur de la ville. Appartement spacieux et très bien équipé. Très bon service de la part de l´équipe qui gère le bien
Le Wifi n´est pas toujours stable
Response from the Quality Department
Dear Christian,
Thank you for your feedback. We are glad to hear you enjoyed the location, the apartment size, and the service from our team. We apologize for the issues with the wifi and will take your comments into account for improvement. We look forward to welcoming you again.
Quality Department
Muy nuevo y bien decorado
El trato del personal. No estaba listo hasta las 14:00 y tienes que dejarlo a las 11:00. No estás ni 24h y cuando pregunté si podíamos salir un poco más tarde, no te dejan.
Response from the Quality Department
Estimada Blanca:
Agradecemos sinceramente sus comentarios y nos complace saber que disfrutó de nuestro apartamento y del trato brindado por nuestro personal.
Sin embargo, en relación con su experiencia respecto a los horarios de check-in y check-out, nos gustaría enfatizar que esta información se encuentra disponible en las plataformas de reservas y se vuelve a reitera en el correo electrónico de confirmación. Nuestro horario de check-in es a las 15:00 y el de check-out a las 11:00, lo que nos permite preparar adecuadamente el apartamento para cada nuevo huésped. Entendemos que pueden surgir solicitudes para un early check-in o late check-out; sin embargo, en algunas ocasiones no podemos satisfacer estas peticiones debido a la necesidad de dejar el apartamento en óptimas condiciones para los futuros huéspedes después de la salida de los anteriores, como fue su caso. Siempre nos esforzamos por atender las necesidades de nuestros clientes dentro de las circunstancias permitidas y agradecemos su comprensión al respecto.
Esperamos que, a pesar de este malentendido, haya disfrutado de su estancia y sería un placer darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Ingrid,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Quality Department.
They offered double bed, in the end were 2 single beds which were separating all the time ((( Meeting lady was soooo unhappy that we came ))) Busy summer we understand Bathroom was dirty , a lot of hair (((
Struttura molto accogliente e pulita, fornita di tutto il necessario. Letti comodissimi e posizione eccellente.
Response from the Quality Department
Dear Paola,
Thank you very much for your kind words. We are delighted to hear that everything was perfect during your stay and that you found the apartment welcoming, clean, and well-equipped. It is wonderful to know that the beds were comfortable and that the location met your expectations. We truly appreciate your feedback and hope to welcome you again in the future.
Absolutely terrific in every aspect. Gorgeous property, spacious, cozy, tastefully furnished, extremely comfortable, quiet yet very close to the city’s action. We loved it and will surely return.
Nothing at all
Response from the Quality Department
Dear Ramy,
Thank you for your exceptional feedback. We are thrilled to hear that you found the property absolutely magnificent and that it exceeded your expectations in every aspect. It’s wonderful to know that you appreciated the spacious, cozy, and tastefully furnished environment, as well as the quiet yet convenient location. We look forward to the opportunity of welcoming you back and providing another memorable experience.
Quality Department.
Great location, walking distance to many meeting points and must see´s in Seville, next door to Cuna and Sierpes streets for shopping, supermatkets around the corner almost. Area is quiet, all amenities available and operational in the apartment, everything you need in the kitchen, even some complimentary espresso capsules, oil and vinegar, salt, water in the fridge and pods for the dishwasher and washing machine, toaster, water kettle, cookware, dishes...absolutely everything. TV and Netflix available on the big smart TV. The bed is super comfy, the best in all the places I´ve been to so far. Plenty of storage for clothes, plenty of hangers, extra towels and comforter. Good water pressure in the shower. The head is a bit low but it is supposed to cater to all guests in an inclusive approach which is great. The apartment is soundproof from the outside and a little dark because of its location but this is perfect to keep it cool amid the heat outside. Loved also the cleaning service mid stay as I stayed for more than 6 days, which triggers this service. The whole apartment is super clean, cozy, A/C available in living and bedroom. Perfect place to stay at when in Seville. Luxury for sure and I loved the decor. Last, the staff is super responsive, polite, friendly. I really enjoyed my stay at Genteel Home Acetress and will stay there again if in Seville. 100% and more recommended.
The A/C in the bedroom did not function properly (no cool air and turned off automatically every 45 mns to 1h) for my entire stay, but the one in the living room kind of compensated, so minor dislike. And the staff came by to look at it twice but probably needed more work that could not be done with a guest in. The major dislike would be the curtains on the door in the bathroom that opens into the patio. That door is right opposite to the sink and in full view of people in the apartment across which means no privacy. Those curtains need to be changed to provide more privacy. When the apartment next door is empty, fine, but on the last day and night of my trip, it was occupied and I could see across just as they would have seen inside my bathroom if my lights were on. So I had to do everything is the semi darkness. The apartment is soundproof from the outside but not from the neighbors. They were quite loud and my quiet was disturbed several times. The agency should see how to solve this, I was disturbed by that noise the day after I arrived there in early morning and the day before I left.
Response from the Quality Department
Dear Sylvie,
Thank you for your detailed and positive review. We are pleased to hear that you enjoyed the apartment’s location, amenities, and comfort, as well as the services provided during your stay. Your feedback regarding the decor and overall experience is greatly appreciated.
We sincerely apologize for the issues you encountered with the A/C in the bedroom. We are pleased that our team was able to assist you during your stay and we will review the system to ensure it operates correctly and effectively for future guests.
Regarding your comments on privacy and noise, we appreciate your suggestions. We will take note of the concerns about the bathroom curtains and explore options to enhance privacy. Additionally, we will review the soundproofing to address the noise from neighboring apartments to improve the overall guest experience.
Thank you for bringing these matters to our attention. We are committed to making improvements based on our guests´ feedback and hope to have the opportunity to provide you with an even better experience on your next visit to Seville.
Quality Department.
Response from the Quality Department
Dear Eloïse,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Michael,
Thank you for your feedback. We are pleased to hear that you found the flat clean, well-located, and that our customer service staff was helpful. However, we are truly sorry to learn about the inconveniences you mentioned.
Regarding the WiFi, we have taken steps to address the issue and have confirmed that it is now functioning correctly. As for the noise, while we cannot control the actions of the neighbors, had you informed us during your stay, we would have been more than happy to offer a solution by speaking with them to ensure they respect quiet hours. We take your comments seriously and will continue to monitor the situation to guarantee our guests´ rest.
Thank you once again for your review. We hope that, despite the inconveniences mentioned, you were able to enjoy your stay and the city. We look forward to the opportunity to welcome you back in the future.
Excellent Location. Beautiful apartment. Fully equipped and brand new. Super quiet. Excellent Wi-Fi. Best best best.
Full of dust. The chandelier, table lamps, tables and bedside cabinet and bedlamp were full of dust.
Response from the Quality Department
Dear Pasquale,
Thank you for your review and for recommending our apartment. We´re thrilled to hear that you found our location excellent and enjoyed the beauty and amenities of our fully equipped and brand new apartment. We strive to provide a quiet and comfortable environment for all our guests, and we´re delighted that you appreciated the quality of our Wi-Fi service.
We sincerely apologize for any inconvenience caused by the presence of dust. Please rest assured that we take cleanliness very seriously, and we will address this matter promptly to ensure a flawless experience for future guests.
We hope to have the opportunity to welcome you back and provide you with an even better stay.
Quality Department.
N/A
Response from the Quality Department
Dear Dana,
Thank you for your wonderful review. We are thrilled to hear that you had an amazing experience at our apartment and that you appreciated its perfect location near the historic center. We´re delighted that the room provided a peaceful atmosphere with a view of the inner courtyard, allowing you to enjoy your stay without being disturbed by outside noise.
We appreciate your kind words and recommendation. Should your travels bring you back to this area, we would be honored to host you again.
Quality Department.
Response from the Quality Department
Dear Marjan,
Thank you for your feedback. We are thrilled to hear that you found the accommodation excellent, well-located, accessible, and very attractive. We are pleased that everything met your expectations in terms of cleanliness and amenities. It´s fantastic to hear that you plan to return and would also recommend it highly. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit.
Quality Department
Response from the Quality Department
Dear Matteo,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear John,
Thank you very much for your detailed and thoughtful review. We are delighted to hear that you found the apartment modern, clean, and secure, and that you appreciated its vibrant Centro location with many dining choices nearby. We´re pleased to know that the bed was one of the most comfortable you have slept in and that you found the property well-equipped for a long stay, including the nice private garden area.
We appreciate your valuable insights regarding the location and transportation.
On the other hand, we sincerely apologize for the inconvenience you experienced with our after-check-in support. We regret that our communication was not reliable. This is certainly not typical of our service, and we are taking immediate steps to address this issue with our support department to ensure it does not happen again.
Thank you again for your constructive feedback and kind words. We hope to have the opportunity to welcome you back to Sevilla in the future and provide you with an even better experience.
Quality Department.
Response from the Quality Department
Dear Sandra,
Thank you for your detailed feedback. We are delighted to hear that you enjoyed the excellent location of our accommodation, close to the monuments to visit on foot, as well as the available amenities.
Regarding the issue of brightness, we understand that preferences can vary from person to person. However, we will review and improve what is necessary to make our guests´ stay even more enjoyable.
We also regret the problem with the noise from the neighbors. If we had been informed of this inconvenience during your stay, we would have taken appropriate measures to address it. Thank you again for bringing this to our attention, and we will work to avoid similar situations. We hope to have the opportunity to welcome you back in the future.
Quality Department
Response from the Quality Department
Dear Thomas,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Quality Department
Response from the Quality Department
Dear Mélanie,
We sincerely appreciate your feedback regarding your recent stay at our apartment in the heart of Seville. We´re delighted to learn that you found the location convenient and were able to explore the city with ease. It´s wonderful to hear that the apartment met your expectations in terms of amenities and functionality.
Regarding your observation about the lack of natural light, we acknowledge your perspective. Indeed, the architectural layout of buildings in the city center can sometimes limit direct sunlight penetration into certain areas of apartments. We also recognize that preferences regarding brightness can vary among guests. Nevertheless, we assure you that we are committed to addressing any areas for improvement.
Despite this inconvenience, we hope that your overall experience in Seville was enjoyable. Should you decide to stay with us again in the future, please do not hesitate to communicate any specific preferences or requirements you may have. We are dedicated to ensuring that your future stays are even more comfortable and memorable.
Quality Department
Response from the Quality Department
Dear Bonnie,
Thank you for your kind words and for choosing to stay with us. We´re delighted to hear that you found our place lovely and enjoyed the modern space and central location. We apologize for any inconvenience caused by the late check-in fee. Please note that our late check-in fees are clearly outlined on our website for guests to review before making a reservation. We´re glad that our team responded promptly to provide you with the extra sheets for the sofa bed. Your feedback is appreciated, and we will use it to further improve our services.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back in the future.
Quality Department
Response from the Quality Department
Dear Beatrix,
Thank you for taking the time to share your feedback with us. We´re sorry to hear that your experience fell short of expectations. Regarding the sofa and the bedding provided. We understand that comfort preferences can vary from person to person but, we will still take note of your comment in order to make improvements if necessary.
Additionally, we apologize for any oversights in the cleanliness and amenities provided. Your feedback will be shared with our housekeeping team to ensure that our standards are upheld. We appreciate your valuable input as it helps us improve our services for future guests and we hope you will give us the opportunity to welcome you again in the future to offer you a better stay.
Quality Department
Response from the Quality Department
Dear Raphael,
Thank you for your kind words. We´re delighted to hear that you had an excellent stay in our brand new apartment in Seville. We´re glad you found the bed in the bedroom to be excellent and enjoyed the patio for breakfast and evening meals. We appreciate your feedback regarding the wifi, and we´ll work to improve it. We hope to welcome you back soon for another excellent stay.
Quality Department
Response from the Quality Department
Dear Felix,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Quality Department.
Response from the Quality Department
Estimado Luis:
Gracias por elegir nuestro apartamento para su reciente estancia. Estamos verdaderamente agradecidos por sus amables palabras sobre el servicio de nuestro personal. Nos enorgullece brindar un servicio excepcional, y su satisfacción es nuestra máxima recompensa. Fue un placer tenerle como huésped y esperamos tener la oportunidad de atenderle nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Thomas,
We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Quality Department