Wonderful apartment in the old town of Malaga, in the historic center of the city and next to the Cathedral. It is located in a large new building inside, completely renovated with luxurious qualities.
The apartment has as a particular element, majestic 6 meter high ceilings, which makes it very spacious and bright, and that together with its careful decoration create a beautiful room.
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In this apartment the following hospitality services are provided:
• Regular cleanup service and change of bed linen, towels, etc., once every 6 nights (always for more than 6 night stays)
* As long as it appears in your Booking Confirmation included in the price, otherwise, it would have a separate price.
* Possibility to add daily cleaning service for an additional price of 12€/h + VAT (min 2 hours)
• Luggage storage service upon request.
• Private transfer service (airport or bus / train station) upon request.
• Public parking reservation management (some of parkings in the area) upon request.
• Catering service: breakfast, lunch or dinner in the apartment upon request.
San Agustin I Apartment
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Response from the Quality Department
Dear Sanjiv,
We are truly sorry for the confusion regarding the building number. Please note that this detail is usually shared post-reservation for privacy reasons. However, we understand the inconvenience you faced and we appreciate your suggestion. We will work towards clearer communication in the future. Thank you for your understanding and feedback.
Jose L.H. Campos
Quality Department Manager
Las características del departamento y la respuesta de los anfitriones a todo.
Tiene un par de detalles de mantenimiento
Response from the Quality Department
Estimado Ramiro:
Gracias por sus amables palabras. Nos complace saber que disfrutaron su estadía y que todo fue de su agrado. Su satisfacción es nuestra prioridad número uno, y siempre trabajamos arduamente para garantizar que nuestros huéspedes tengan la mejor experiencia posible. Esperamos darles la bienvenida de nuevo en el futuro cercano.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Verena,
We are honoured to receive your positive feedback about your stay at our apartment. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Marsha,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Babette,
Thank you for choosing our apartment for your holiday in Malaga and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Great location to local attractions. Apartment very modern and comfortable. I would definitely stay here again and recommend this apartment. Everything was perfect for our stay.
Nothing to dislike - everything great with the apartment.
Response from the Quality Department
Dear Lisa,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Stephen,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Vincent,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Leila,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Malaga. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear June,
Thank you for this review. We are glad you want to stay with us. For reservations and queries, please get in touch with our reservation department on reservas@genteel-home.com.
Jose L.H. Campos
Quality Department Manager
The apartments are exceptional the best we have stayed in, in Malaga. They are beautifully decorated, very clean, comfortable and well equipped in a wondefully central location. The staff at Genteel Homes are very friendly and professional and answer emails and texts promptly and were most helpful at check-in and during our stay . We will definitely stay here again.
Response from the Quality Department
Dear Marie,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It will be our honour to welcome you again in Seville.
Jose L.H. Campos
Quality Department Manager
was really lovely, light and clean
a bit noisy at night
Response from the Quality Department
Dear Andrea,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
They could have supplied a ´Welcome Pack´ for our use during our stay.
Response from the Quality Department
Dear Liam,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We will certainly have it under consideration.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Mark,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Piotr,
Thank you for this amazing review. We are happy that you enjoyed the apartment and the area. We hope to receive you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Mikael,
thank you for reviewing us and for praising the work of Rocio. We hope to welcome you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Bruce,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Response from the Quality Department
Estimada Carolina, muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es la mayor satisfacción para nosotros.
location and decor, good reception by host.
there should be more dishes in the kitchen (cutlery was missing)
Response from the Quality Department
Dear Bente,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your expectations. Thank you as well for the feedback on the dinnerware. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Inna,
We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Simon, Thank you for this very kind review of our apartment. We look forward to serving you again in the future.
Response from the Quality Department
Dear Marion, We would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations.
Alguna luces no funcionaban
Response from the Quality Department
Estimado Sergio:
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el apartamento con nosotros y con todos los lectores de Booking.
Jose L.H. Campos
Quality Department Manager
Location is perfect!!!! we stayed in two different appartments. One was nice the other was fabulous - it was in the older part of the building, high cieling and great design. happy with most of the issues, LOVED the location.
They forgot to bring us a towel or a sheet (cant remember now) and didn´t bring it throughout our stay although we stayed 3 nights!!
Response from the Quality Department
Dear Gabriel,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are sorry to hear that you did not receive the item you were missing. Please accept our most sincere apology.
Again we thank you for this very kind review of our apartment and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Apartamento muy amplio, luminoso y bien ubicado. Fantástico recibimiento por parte de Rocío!!!
Todo estuvo genial en el apartamento en sí. Lastima no haber tenido oportunidad de disfrutar del apartamento por más tiempo. No nos gustó el tener que esperar un mes y hacerlo en repetidas ocasiones para recibir la factura de estancia.
Response from the Quality Department
Estimado Francisco José:
Le damos las gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Justin, thank you very much for your wonderful feedback. We appreciate the time you took to share the highlights of your stay with us and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Linda, thank you for taking the time to share your personal experience in our apartment. It is always a pleasure to know that our guests went home with great holiday memories.
We hope to see you on your future trips to Malaga.
Aija T.
Quality Department
Response from the Quality Department
Dear Ash, thank you very much for this wonderful review. We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We look forward to serving you again soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Bernhard, thank you for sharing your opinion. It is very important for us to know how the guests experience their stays with us.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Response from the Quality Department
Muchas gracias por el tiempo dedicado en valorar su estancia en nuestro apartamento. Esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
It was loud and noisy on weekends night till almost 5 am, if you are with kids or light sleepers then you will have some issue
Response from the Quality Department
Dear Ali, thank you very much for taking the time to review your stay in our apartment. We appreciate your highlights on our great location and the cleanliness and design of our apartment.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for your positive feedback, we are glad to know that the apartment matched your holiday expectations and hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Hannah, thank you very much for your kind feedback. We are glad to know that our apartment matched your holiday expectations and hope to meet you soon again.
Aija T.
Quality Department
Response from the Quality Department
Dear Myra, we are delighted to read that we were able to match your holiday expectations. We really appreciate your kind feedback and we look forward to serving you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Mark, thank you for choosing our apartment for your stay in Malaga and for sharing your experience with us. It is always a pleasure for us to know that our guests leave with beautiful vacation memories.
We look forward to your next visit.
Aija T.
Quality Department
Response from the Quality Department
Dear Herbert, thank you for sharing your opinion with us and our future guests. We really appreciate it.
Aija T.
Quality Department
Die Wohnung liegt perfekt! Wir waren über Ostern dort und konnten die Prozession vom Fenster aus verfolgen. In der Nähe liegen viele Restaurants und Cafés. Die Wohnung liegt sehr zentral und es ist trotzdem ruhig.
Response from the Quality Department
Dear Andrea, thank you for sharing your feedback on your stay in our apartment. We are glad to know that you had a memorble stay with us. Hope to have the opportunity to meet you soon again.
Aija T.
Quality Department
Response from the Quality Department
We would like to thank you for choosing our apartment for your stay in Malaga. We agree that our excellent location is one of the key aspects which makes the stay very special. We are glad to know that you enjoyed it and hope to see you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for this amazing review. It is such a pleasure for us to read that you had a memorable stay in our apartment and our superior location was a highlight of your stay.
Thank you for choosing our apartment for your stay in Granada and we look forward to your next visit.
Aija Teilane
Quality Department
Lamentablemente, a pesar de haber sido limpiada antes de nuestra llegada, la casa estaba muy sucia y llena de polvo. No pudimos utilizar el sofá cama del salón por ser poco práctico. Luego pedimos la cortesía, teniendo un vuelo por la tarde, de guardarnos las maletas en la casa hasta las 14 h (sabiendo que tendríamos un check-in a las 15:30h), ya que incluso a nuestra llegada tuvimos que quedarnos con la maleta por Málaga hasta las 15:30h, pero nos dijeron que las dejásemos en una sala de equipajes pagando. Finalmente, anfitrión grosero e inútil.
Response from the Quality Department
En primer lugar, nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su estancia. Estamos muy contentos de leer que le gustó el apartamento y la excelente ubicación del mismo. Sentimos sinceramente leer su insatisfacción con la limpieza del apartamento. Sin embargo, nos gustaría aprovechar la oportunidad para aclarar algunos aspectos de su comentario. Sentimos su decepción por no poder hacer el check in en el momento de su temprana llegada, pero tal y como les explicó la persona que les atendió, el apartamento estaba ocupado el día anterior y nuestro departamento de limpieza tenía que prepararlo para su estancia. Lamentamos el retraso de media hora de nuestra compañera, se debe a que estaba ayudando a otros huéspedes con su llegada. Tras recibir su aviso de que no estaban satisfechas con las condiciones de limpieza, inmediatamente enviamos de nuevo a nuestro personal de limpieza para revisarlo y asegurarnos de que todo está a su grado. Desafortunadamente los huéspedes que entraban justo el día de su salida nos han pedido también entrar en el apartamento temprano, a lo que lógicamente les hemos respondido que no es posible, respetando su hora de salida y el tiempo necesario para preparar el apartamento. De todos modos nuestra compañera amablemente les informó de las consignas más cercanas para que puedan guardar su equipaje. Gracias de nuevo por elegir nuestro apartamento en esta ocasión y por la cortesía de su tiempo, a pesar de que entendemos que este no cumplió con sus expectativas. Aija Teilane Departamento de Calidad