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Duplex
Recaredo Terrace IX

Séville · Santa Catalina

9 (55 évaluations)


1-4
Personnes

2
Chambres

1
Salle de Bain

95 m2
Surface

À propos du logement

En entrant dans l’appartement, nous entrons directement dans un beau salon meublé de design avec des meubles de haute qualité. Grâce au salon, nous avons un accès direct à une belle terrasse privée, meublée avec des meubles de jardin, et avec une vue imprenable sur la ville. La cuisine est intégrée dans le salon et il y a aussi une petite toilette de service au même étage.

En descendant des escaliers, nous accédons à la zone où se trouvent les deux chambres, l’une avec deux lits simples de 0,90 x 2,00 et l’autre avec un lit double de 1,50 x 2,00. Il y a aussi une salle de bain séparée qui dessert les deux chambres.

L’appartement est situé dans une zone privilégiée pour visiter Séville. D’une part, en traversant l’Avenida de Recaredo elle-même, nous sommes dans la zone la plus historique et la plus ancienne du centre de Séville, mais d’autre part, la zone située derrière est un bon quartier résidentiel pour la population locale, où vous pouvez trouver une multitude de bars et de restaurants typiques de Séville, des magasins, des marchés alimentaires et des produits typiques, et bien sûr des supermarchés.

Climatisation Split
Chauffage Split
Services Savon, gel, shampoing, draps et serviettes
Animaux domestiques Interdit
Lit bebé Disponible
Terrasse Privé
Étage 3e Étage
Ascenseur Disponible
Fibre optique Gratuite
Voir tous les équipements

Services

> Check-in en personne.
> Service clientèle.
> Lit bébé et chaise haute disponibles sur demande.
> Service de blanchisserie sur demande.

Règles de la maison

> Check-in: de 15:00h à 21:00h.
> Check-out: avant le 11:00h.
> Aucune fête ou événement n’est autorisé.
> Il est interdit de fumer dans la propriété ou dans les zones communes.
> Réduire le bruit des 23:00h à 9:00h
> Cet établissement n’accepte pas les animaux domestiques.

Informations complémentaires


> A/SE/00422


>
La réservation de chaque hébergement Genteel Home inclut l’offre d’expériences ou d’activités supplémentaires pour améliorer votre expérience, qui sont gérées par des fournisseurs externes, qui vous informeront par e-mail ou WhatsApp, et vous pouvez les contracter ou les refuser. Pour plus d’informations sur la gestion des expériences et des activités supplémentaires des hébergements, veuillez consulter notre politique de confidentialité sur notre site officiel.
Réserver


Code de réduction
APPLIQUER
Réserver

Avez-vous des questions ou des doutes sur le logement ?


Demande d’informations

Voir sur la carte

L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :



• Service de restauration dont le menu peut être consulté ici


• Cet établissement propose son propre service de garde et de consigne de bagages du lundi au vendredi (sauf jours fériés) pour les clients premium, avec enlèvement par notre personnel à l´appartement. Les tarifs sont de 5 € par bagage. Les samedis, dimanches ou jours fériés, vous pouvez utiliser le service d´autres entreprises dans des locaux désignés, à environ 5 € par valise.


• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.


*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.


Évaluation de la propriété

9 (55 Évaluations)

Emplacement
9,3
Qualite
8,8
Nettoyage
9,2
Personnel
9,5
Équipements
9
Recommandable
8,9

Votre avis nous intéresse


Avis de nos clients

Jorge Otero López de Rego8
JUIN 2024
El dúplex perfecto. Con todos los utensilios necesarios, muy limpio y acogedor. Detalles de agua fría y café
Algún que otro mal olor de los baños...a mejorar!!
Réponse du service qualité

Estimado Jorge:

Muchas gracias por sus comentarios positivos. Nos alegra saber que disfrutó de su estancia en nuestro dúplex, y que encontró el alojamiento limpio, acogedor y bien equipado, con detalles como agua fría y café.

Lamentamos el inconveniente relacionado con el olor. Este problema puede depender del clima, pero revisaremos cuidadosamente nuestras instalaciones para asegurarnos de que todo funcione correctamente y evitar situaciones similares en el futuro.

Agradecemos su comprensión y esperamos tener la oportunidad de recibirle nuevamente para una estancia aún más agradable.

Departamento de Calidad.

Luisa Strozza8
JUIN 2024
Bella esperienza ci siamo trovati benissimo, da rifare
La posizione dell´appartamento è ottima, arredanta con buon gusto.
Uno dei 2 bagni è senza finestre e il divano letto po´ scomodo.
Réponse du service qualité

Dear Luisa,

Thank you for your feedback. We are pleased to hear that you had a nice experience and enjoyed your time at our apartment. We appreciate your positive comments about the excellent location and tasteful decor.

Regarding your feedback about the sofa bed, we understand that comfort perceptions can vary among individuals. However, we take your comments seriously and will review to ensure that everything meets our standards of comfort or identify areas where improvements may be needed.

We value your input as it helps us enhance our guests´ experiences. We hope to have the opportunity to welcome you back for an improved stay in the future.

Quality Department.

Luisa Strozza10
JUIN 2024
Bellissima esperienza, siamo state benissimo, posizione perfetta a due passi dal centro, l´appartamento molto pulito e dotato di tutti i comfort.
Ci ritorneremo sicuramente.
Réponse du service qualité

Dear Luisa,

Thank you very much for your lovely review. We are glad to hear that you had a wonderful experience and that you found the flat very clean and equipped with all the necessary amenities.

We are pleased that you appreciated the perfect location, just a short walk from the centre, and that you enjoyed your stay.

We look forward to welcoming you again in the future.

Quality Department

Alicia Buitendijk10
JUIN 2024
Appartement très cosy, literie confortable et la terrasse est un gros plus. Le contact avec l’hôte était facile et beaucoup d’instructions et d’informations étaient mis à notre disposition ! Nous recommandons vraiment cet appartement ! 😚
Réponse du service qualité

Dear Alicia,

Thank you for your wonderful review. We are delighted to hear that you found the apartment cozy and the bedding comfortable. We´re glad you enjoyed the terrace as well. It´s great to know that the communication with the host was easy and that the instructions and information provided were helpful. We truly appreciate your recommendation and look forward to welcoming you back in the future.

Fernanda Kingma10
JUIN 2024
Very clean and nice apartment, would go back for sure!
Comfort and location
Réponse du service qualité

Dear Fernanda,

Thank you very much for your positive feedback. We are thrilled to hear that you found our apartment very clean and nice. It´s wonderful to know that you enjoyed the comfort and our convenient location. We look forward to welcoming you back on your next visit.

Quality Department.

Xavier Vargas10
MAI 2024
Really enjoyed the stay!!!
Réponse du service qualité

Dear Xavier,

Thank you for your concise feedback. We´re delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon.

Zeng Zheng10
MAI 2024
房源很干净,精致,层高也挺高的,舒适。有露台用早餐来杯咖啡感觉很不错。离教堂等都很近,步行可达,周边也有很多好吃的
Réponse du service qualité

Dear Zeng,

Thank you for your kind feedback. We´re delighted to hear that you found the accommodation clean, elegant, and comfortable, with high ceilings that added to the comfort. It´s wonderful to know that you enjoyed having breakfast on the terrace with a cup of coffee, and that the proximity to attractions like the cathedral made your stay even more convenient. We´re glad you also appreciated the many dining options in the surrounding area. We hope to welcome you back soon for another enjoyable stay.

Eva María Guijo Sánchez8
MAI 2024
Precioso apartamento cerca del centro de Sevilla
El apartamento es ideal para pasar unos días. Muy luminoso, limpio, cama cómoda, decoración preciosa y ubicación cerca del centro.
Quizá para 5 personas no esté preparado, ya que solamente había una ducha. El tener que subir y bajar las escaleras, ya que las camas estan abajo.
Réponse du service qualité

Estimada Eva:

Gracias por compartir su experiencia con nosotros. Nos alegra saber que encontró el apartamento ideal para su estancia y que disfrutó de la luminosidad, la limpieza, la comodidad de la cama, la decoración y la ubicación cerca del centro de Sevilla.

En relación a sus comentarios sobre la capacidad del apartamento para cinco personas y la disposición de las escaleras, queremos señalar que las características del dúplex, incluyendo el número de baños y la distribución de las camas, están detalladamente descritas en nuestra página web. Esto lo hacemos con el objetivo de permitir a nuestros huéspedes tomar decisiones informadas antes de realizar su reserva. Lamentamos cualquier malentendido al respecto.

Agradecemos sus observaciones, ya que nos ayudan a mejorar continuamente. Esperamos tener la oportunidad de recibirla nuevamente en el futuro y ofrecerle una experiencia aún mejor.


Departamento de Calidad.

Keeseung Lee10
MAI 2024
Very nice
Réponse du service qualité

Dear Keeseung,

We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.

Marilyn Polena8
MAI 2024
The place is conveniently located - walking distance from sites and town centre, and easy to find and access. The house needs taking care of and maintenance to make it look as it once did in the pictures. Also - the downstairs bathroom had a horrible smell coming from the drains. It was good overall but it needs a bit of effort and time to make it as good as it can be.
Réponse du service qualité

Dear Marilyn,

Thank you sincerely for taking the time to share your feedback. We are pleased to hear that you appreciated the convenient location of our property, within walking distance of major sites and the town center.

We deeply regret the inconveniences you encountered during your stay, particularly regarding maintenance issues and the smell. Please rest assured that we are taking immediate steps to address these concerns and restore the house to its original condition as depicted in the photos. Your feedback is invaluable to us as it helps us continuously improve.

We are glad to know that, despite these issues, your overall experience was positive. We are committed to making the necessary efforts to ensure your next visit exceeds your expectations.

We look forward to the opportunity to welcome you back in the future and provide you with an even more pleasant stay.

Stacy Citizen7
AVR. 2024
The apartment is spacious for three people and love the deck. The shower ran hot water and good quality of towel sets. Good instructions for working the appliances inside the apt. Location is good. About ten minutes from center city.
Guest services was not responsiveness via phone which is a big problem. Guest services didn’t give me code at exactly at 3 pm. I had to reach the owner first then the code was sent and made a big deal to not give me code like ten minutes before 3 pm. I’ve stayed in many airbnbs and never an issue. Sewage smell coming into the building and in the bathroom was very strong. Get that fixed. Small ants in the living room coming from terrace I believe. You have to spray to keep them away. Guest services did bring a can of spray when I informed them.
Réponse du service qualité

Dear Stacy,

Thank you for taking the time to share your feedback regarding your recent stay at our apartment. We´re delighted to hear that you found the apartment spacious, enjoyed the deck, and appreciated the amenities provided, such as the hot water shower and quality towel sets. It´s wonderful to know that our instructions for operating the appliances were helpful and that you found the location convenient for exploring the city center.

However, we apologize for any inconvenience you experienced regarding the responsiveness of our guest services team and the timing of the access code delivery. Our protocol stipulates that access codes are typically provided at 3 p.m., the designated check-in time. However, if the apartment is ready before this time, it is not a problem for us to provide the access code earlier. We regret any miscommunication or delay in this regard and assure you that we will take steps to ensure smoother communication and promptness in the future.

Regarding the issues you encountered with the smell and ants in the living room, we understand how disruptive these experiences can be and sincerely apologize for any discomfort caused. Please rest assured that we are actively investigating the possible causes and taking measures to address them effectively. While odors can sometimes be influenced by external factors such as weather conditions, we are committed to enhancing our services to prevent similar situations from recurring.

We appreciate your patience and understanding in this matter. Should you choose to stay with us again in the future, we are committed to providing you with an improved and more seamless experience.

Quality Department.

Boubakri Asma7
AVR. 2024
Staff very responsive to requests and questions. Very easy and self-contained access to the accommodation. Lack of some kitchen utensils but it is possible to do with what exists. Near a Carrefour, pharmacy ect... -Washing machine, dishwasher ect...
The windows are not double glazed, there is a lot of noise. The sofa is not comfortable, the room is not suitable for 6 people, only one shower cabin. Lack of mirror.
Réponse du service qualité

Dear Boubakri,

Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to learn that our staff´s responsiveness and the ease of access to our accommodations contributed positively to your stay. However, we sincerely apologize for any inconvenience caused by the absence of certain kitchen utensils. Your feedback is invaluable, and we are committed to addressing this matter to ensure that our guests have all necessary amenities for a comfortable stay.

Regarding the issue of noise, please accept our apologies for any disturbance you experienced. It´s worth noting that noise levels can vary depending on the season or local festivities. Nevertheless, we are actively working to enhance our soundproofing system to mitigate such disruptions in the future.

Concerning the comfort of the sofa, we understand that individual preferences may vary. However, we appreciate your feedback and will assess the condition of the sofa to determine if any improvements are necessary.

Regarding the lack of mirrors, we regret that the mirror located in the bathroom was not enough for you. Your comment will be taken into consideration as we strive to make enhancements for the comfort of our guests.

Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

Quality Department.

Ruth Arribas Perez8
AVR. 2024
Apartamento decorado con mucho gusto y una terraza con unas vistas estupendas
Réponse du service qualité

Estimada Ruth:

Gracias por sus amables palabras. Estamos encantados de saber que apreció el apartamento decorado con buen gusto y las impresionantes vistas desde la terraza. Nos esforzamos por ofrecer una experiencia agradable y cómoda a todos nuestros huéspedes. Si hay algo más que podamos hacer para mejorar su estancia, por favor no dude en hacérnoslo saber. Esperamos volver a darle la bienvenida pronto.


Departamento de Calidad.

Nathalie KERVARREC GLEIZES8
MARS 2024
Manque d´ustensiles de cuisine. Pas de couteaux appropries pour éplucher un fruit Pas de torchons pour essayer la vaisselle
Réponse du service qualité

Dear Nathalie,

Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience caused by the lack of kitchen utensils. Your comments are valuable to us, and we will work to address these issues promptly. We appreciate your understanding and hope that despite this, you had an enjoyable stay. We hope to have the pleasure to welcome you again in future.

Quality Department.

Stefania Migaldi8
MARS 2024
Évaluation sans commentaire.

Carlos Rodríguez Díaz10
MARS 2024
La ubicación y la terraza. El apartamento es muy cómodo y está muy bien equipado
El ruido del tráfico, quizás las ventanas deberían de aislar más, y el olor a tubería del baño de la planta de abajo.
Réponse du service qualité

Estimado Carlos:

Agradecemos sinceramente sus comentarios. Nos complace saber que disfrutaste de la ubicación y la terraza, así como del confort y la comodidad de nuestro apartamento, además de apreciar su equipamiento completo.

Lamentamos mucho los inconvenientes ocasionados por el ruido del tráfico y el olor a tubería del baño de la planta de abajo. Tomaremos medidas para abordar estos problemas y mejorar la experiencia de nuestros huéspedes. Sus observaciones son de gran ayuda para nosotros mientras trabajamos para ofrecer una estancia aún más agradable. Esperamos tener la oportunidad de recibirle de nuevo en el futuro.

Departamento de Calidad

Hans Vermeulen8
MARS 2024
Locatie, ruim appartement, dak terras, check in middels code sloten werkt goed. Goede bedden, prima voor een city trip.
Redelijk gehorig aan drukke straat, beetje muffe geur bij aankomst, douche stang zal los.
Réponse du service qualité

Dear Hans, Thank you for your detailed feedback on your recent stay. We´re delighted to hear that you appreciated aspects such as the location, spaciousness of the apartment, roof terrace, and the convenience of our check-in system with code locks. Regarding the concerns you raised, please accept our apologies for any inconvenience caused. We understand that could be some noise disturbance, particularly during peak hours of the day due to everyday urban life. However, we will check the soundproofing system to improve it if necessary. Nonetheless, we can assure you that the hours of rest are not affected by occasional noise. Additionally, we apologize for the musty smell upon your arrival and any inconvenience caused by the loose shower rod. We will certainly address these issues promptly to ensure a more enjoyable experience for our guests in the future. Your feedback is valuable to us as we strive to continually improve our services. We hope you enjoyed your overall stay. We are looking forward to welcome you in the future and offer you a more satisfactory experience. Quality Department.

Sara Flores Pareras10
FÉVR. 2024
Excelente
Réponse du service qualité

Estimada Sara:

Muchas gracias por su amable comentario. Nos alegra mucho saber que tuvo una experiencia excelente. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.

Departamento de Calidad.

sonia rabazo8
FÉVR. 2024
Évaluation sans commentaire.

Gonçalo Assis10
FÉVR. 2024
bom apartamento e terraço com excelente orientação solar
Réponse du service qualité

Dear Gonçalo,

Thank you for your positive feedback regarding the apartment and its terrace with excellent sun exposure. We look forward to welcoming you again in the future.

Nicola Creighton10
JANV. 2024
Esther´s place was lovely, she allowed us to check in early and it was really easy to find. It was very clean and was a lovely spacious apartment.
Réponse du service qualité

Dear Nicola,

Thank you so much for your kind words. We´re thrilled to hear that you enjoyed your stay at Esther´s place and found it to be lovely, clean, and spacious. We´re glad we could accommodate an early check-in for you and that you found the location easy to find. Your positive feedback is truly appreciated, and we hope to have the pleasure of hosting you again in the future.

JI YEON PARK8
JANV. 2024
숙소 자체는 매우 좋았음.
주차장이 따로 없어서 숙소에서 500 미터 이상 떨어진 유료주차장에 주차해야 함. 내가 묵은 2 베드룸 아파트의 경우 두 층으로 나누어져 있어서 아래층 침실로 계단을 통해 짐을 가지고 내려가야함.
Réponse du service qualité

Dear Ji Yeon,
We appreciate you taking the time to write a review.
Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.

Regarding the parking situation, please understand that our central location in the heart of the city can make impossible have a parking place in the building because some of the street are pedestrian, and it also make that find parking could be a challenge. We appreciate your understanding of the difficulties you may have encountered in this regard, and our staff is always available to offer you the information that you are going to need for parking place to do your stay more comfortable.
We appreciate your valuable feedback, as it helps us improve our services. We hope you had an overall pleasant stay in Sevilla and consider giving us another opportunity to provide you with a more seamless and enjoyable experience in the future. Thank you for sharing your observations with us.
Kind regards,
Quality Department

Patricia Escalona contreras9
DÉC. 2023
Évaluation sans commentaire.

Nicolas Guizard10
DÉC. 2023
très bon séjour dans un appartement fonctionnel. Merci Esther
Réponse du service qualité

Dear Nicolas,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department

Anabel Muñoz8
DÉC. 2023
Évaluation sans commentaire.

Jorge Lourenço10
DÉC. 2023
Évaluation sans commentaire.

Erika Lopez10
NOV. 2023
Great area to stay.. close to activities
Réponse du service qualité

Dear Erika,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department

Ann-Sophie Axelsson7
NOV. 2023
Vi tyckte om den moderna och välstädade lägenheten. Läget var toppen! Terrassen var rymlig och bekväm med en fantastisk utsikt. Vi såg t o m katedralen på avstånd! Mycket sköna sängar! Solen sken varje dag, vilket förhöjde vår upplevelse. Många bra restauranger och kaféer i närheten. Gångavstånd till sevärdheterna.
- Vi var inte beredda på den tunga trafiken utanför sovrummet Vi behövde öronproppar! - Avloppslukt i badrummet. - Vi visste inte om att lägenheten var i två plan. Trappan ner till sovrummet och badrummet var brant med smala trappsteg. Den kändes osäker och vi fick gå i trappan väldigt försiktigt. En säkerhetsrisk, speciellt för äldre eller rörelsehindrade personer.
Réponse du service qualité

Dear Ann-Sophie,

Thank you for your feedback and for recognizing the great location of our apartment and the comfortable beds.

On the other hand, we do apologize if you didn´t find apartment to your liking. Regarding the space and layout, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site and also in your booking confirmation. We regret any misunderstanding in this regard.

We understand that noise levels can be occasional and may vary depending on specific times and events happening in the city, please, accept our sincere apologies for any disappointment this may have caused. We will work to improve the aspects you mention in your review and avoid similar situations in the future.

Thank you for your feedback and we hope to have the opportunity to welcoming you back in the future.

Kind regards,
Quality Department.

Ben Herckenrath5
NOV. 2023
Alle luxe aanwezig maar ruimtes zijn raar verdeeld en lange trap naar benedenverdieping
Ligging
Klein woongemeente en diepe trap naar slaapverdieping
Réponse du service qualité

Dear Ben,
We appreciate your feedback. We´re glad to hear you appreciated the luxurious amenities and the location

Regarding the layout and stairs. We strive to provide accurate representations of our apartments on our website to assist guests in making informed decisions. The flat is a duplex, with a different and unique distribution, which can be consulted on our website, and also has a wonderful terrace to enjoy the good weather in Seville. We apologise for any misunderstanding in this regard.


Thank you again for your feedback, and we hope to have the opportunity to host you again in the future.
Kind regards,
Quality Department

Jennifer Benton10
OCT. 2023
Great location within a short walk from the main town and sight seeing spots, as well as convenient for the airport. Apartment was clean, had everything we needed and professionally serviced. Thanks for having us!
Réponse du service qualité

Dear Jennifer,
Thank you for highlighting the positive aspects of our location in Seville. Being near the main attractions is a key focus for us. We´re pleased that our location enhanced your experience. We look forward to welcoming you back to Seville in the future.
Kind regards,
Quality Department

Flavia Dias10
OCT. 2023
4 dias magnificos que passámos no alojamento. Fomos muito bem recebidos, falámos facilmente por wsapp. A casa é espetacular, e tem tudoo que é preciso. O terraço nestas noites quentes é espetacular. Adorámos
Réponse du service qualité

Dear Flavia,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department

Eric Mac Habee6
SEPT. 2023
Nous étions au 3 étage. Appartement sur deux étages avec chambre en bas. Pas très pratique car on doit descendre les valises dans les escaliers. Appartement sur une rue très passante donc beaucoup de bruit la nuit.
Réponse du service qualité

Dear guest, first and foremost, thank you for taking the time to share your review. We sincerely regret that your experience in our apartment did not meet your expectations, especially regarding its layout and the noise level from the street. It´s worth noting that the outside noise is occasional and tends to be more prominent during specific dates or times of the year. We greatly value your feedback as it helps us improve and provide superior service in the future. We hope to have the opportunity to provide you with a more pleasant experience.

Quality Department

Soumiya Azri10
SEPT. 2023
Évaluation sans commentaire.

Josh Stanton10
AOÛT 2023
Thank you for everything. No one negative word to say about you or your apartment. Thanks again
Réponse du service qualité

Dear Josh,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,

Quality Department

Wiske Grünwald10
JUIL. 2023
We hebben een geweldige tijd gehad in het prachtige appartement. Dichtbij de binnenstad, een veilig en schoon gebouw en een prachtig terras! We zouden hier zeker nog een keer terugkomen.
Réponse du service qualité

Dear Wiske,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Joanna Urbaniak9
JUIL. 2023
Super lokalizacja - blisko pieszo do najważniejszych atrakcji oraz do dworców autobusowych i kolejowego, wokół sklepy i bary, okolica spokojna, czystość apartamentu - serwis sprzątający z wymianą pościeli i ręczników podczas pobytu, klimatyzowane pomieszczenia, co przy 40 stopniowych upałach było bardzo pomocne, super widok z tarasu na Giraldę, dobre wyposażenie apartamentu w podstawowe naczynia i urządzenia. Polecam serdecznie
Réponse du service qualité

Dear Joanna,

Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.

Jose L.H. Campos
Quality Department Manager

Kostyantyn Cherednichenko9
JUIN 2023
Отдых с друзьями и детьми
Нам абсолютно всё понравилось! Отдыхали двумя семьями, места в апартаментах хватило всем. Довольно таки удобные и комфортные. Хорошие кондиционеры, интернет, терраса, кровати, кухня. Всё было хорошо! Обратная связь с хозяином/управляющим 24H, любые вопросы решаются мгновенно и позитивно, что очень важно. Цент в 10 минутах ходьбы. На улице много кафе, бары, рестораны. Рекомендую 100%
Réponse du service qualité

Dear Kostyantyn ,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.

Jose L.H. Campos
Quality Department Manager

Mohamed Homsi10
JUIN 2023
Évaluation sans commentaire.

Luis Seguias10
JUIN 2023
Close to Sevilla great venues!
Réponse du service qualité

Dear Luis, we sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.

Jose L.H. Campos
Quality Department Manager

CHASE PAXTON9
MAI 2023
We had a great stay in Sevilla. The hosts were friendly and helpful in making suggestions. The home was clean and accurate. It was in a good (but not great central location). The process was a little confusing and not well integrated with the process I’m used to with Marriott properties or with airbnb (hot communicated via WhatsApp)

MOLLY BOGAN7
MAI 2023
Not convenient if you have an early arrival - no option to drop bags.

Bathroom had sewage smell around the toilet.

Otherwise, all good.

Lack of flexibility with storing bags.

Fabio Ardighieri10
AVR. 2023
Very nice apartment in a perfect location to explore the city. Super clean kitchen and cutlery!
Réponse du service qualité

Dear Fabio,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.

Jose L.H. Campos
Quality Department Manager

alberto peñuelas10
JANV. 2023
Évaluation sans commentaire.

Mónica Gómez Penas9
DÉC. 2022
La ubicación y los colchones
El baño olía a tubería
Réponse du service qualité

Estimada Mónica:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.

Jose L.H. Campos
Director de Calidad

Rachael Lappin10
NOV. 2022
We loved our Seville stay. The apartment was central, well appointed and the host did a fantastic orientation of the area when we arrived. Highly recommended
Réponse du service qualité

Dear Rachael,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.

Jose L.H. Campos
Quality Department Manager

Silvia García Campaño10
OCT. 2022
muy acogedor
súper limpio, y todo muy nuevo, con todo lo necesario
estaba todo correcto
Réponse du service qualité

Estimada Silvia,
En primer lugar, nos gustaría agradecerle que eligiera nuestro apartamento para sus vacaciones en Sevilla y por la opinión que ha compartido con nosotros. Estamos encantados de saber su opinión sobre su estancia.

Jose L.H. Campos
Director de Calidad

Remedios8,8
SEPT. 2022
Évaluation sans commentaire.

JESSICA GRESTY9,6
AOÛT 2022
Excellent. Will rebook.
Loved the apartment. Very attentive. Clean. Amazing balcony. Quality appliances. Staff were excellent.
The only complaint was a smell coming from the toilet. Present on arrival. Lingered. Seemed to be a plumbing or sewage issue.

Davina Millien8
AOÛT 2022
Points positifs : Le logement est idéalement située, on est près de tous les sites historiques, il y a de nombreux magasins et restaurants et c’est un quartier très agréable. - On peux très facilement joindre les propriétaires en cas de problèmes et une personne est toujours disponible via whatshapp - l’appartement est très bien équipée et la climatisation est très bien et facile à utiliser et dispose de nombreuses options. Points négatifs: - le logement n’est pas complètement conforme aux photos le balcon est remplis de traces jaunâtres qui lui donne une allure sale. - Ensuite le logement est infesté de fourmis rouge, les enfants ont reçus plusieurs morsures de leurs part pendant le voyage. On a prévenu par rapport à cela et ils ont appliquer un produit censé les tuer et durant cette procédure on a dû quitter l’appartement pendant plus de 2 heures. Au retour l’appartement avait une odeur nauséabonde ils n’ont même pas ouverts les fenêtres et la bouteille vide du produit a été laissé parterre. Tout cela pour qu’on final le produit ne fonctionne même pas et qu’on soit toujours infesté de fourmis. Les fourmis allait dans les vêtements et même sur le lit durant la nuit - L’appartement est très mal isolé et on entend énormément les bruits extérieurs surtout là nuits que ce soit les voitures ou même les personnes qui discutes dans la rue et si vous rester durant le week-end dormir peut s’avérer impossible surtout si vous avez des enfants. Faites aussi attention parce qu’il y a de nombreux passages de voitures de polices ou d’ambulance là nuits et celles-ci sont énorméments bruyantes - les toilettes avaient un énorme problème de chasse d’eau donc il s’est avérer difficile de les utiliser - pour finir l’appartement était au troisième étage, et juste après les toilettes près du côté cuisine on retrouve les toits de l’immeuble. Je pense que des travaux on été effectuer sur pendant notre séjours très tôt or le matin (6-7h) voir très tard la nuit, et on entend des bruits de travaux qui résonnais jusque dans la chambre nous empêchant de dormir. Récapitulatif : Au final c’était un voyage correct à Seville mais c’était plus lié à la ville qu’à l’appartement qui était remplis de mauvaises surprises. Cela peut être un bon logement pour un groupe de jeunes qui sont là pour s’amuser mais pour une famille avec des enfants ou des personnes âgées je ne conseils pas du tout. Quand j’ai réservé l’appartement j’étais rassuré quant à la qualité de superhôte de Esther mais au final cette distinction n’est absolument pas mérité et ce logement pour ce qu’on a eu.
Réponse du service qualité

Dear Davina, thank you very much for choosing our apartment for your stay in Seville and for taking the time to leave us your detailled feedback.
We are very thankful for your highlights on our unbeatable location, comfortable installations and smooth communication with our team. Please accept our appologies for any inconveniences you experienced during your stay. We appreciate that you reported us inmediately the issue with the ants in the apartment
so we could intervene. Please note that the presence of any insects in the apartments depending on different factors are unavoidable, we also encourage our guests not to leave any food or crumbs in the accommodation in order to avoid their settlement in our installations.
We really hope to have the opportunity to welcome you again in the future and exceed your expectations.

Aija T.
Quality Department

Genevieve Marcoux9,7
AOÛT 2022
Had a great stay in this appartement in Seville. Well located, clean and comfortable. Good communication with the host and easy check in process.
Réponse du service qualité

Dear Genevieve, thank you very much for your kind feedback, it has been a pleasure for us to read it and we look forward to serving you again in the future.

Aija T.
Quality Department

Raquel Ribeiro10
AOÛT 2022
Apartamento tranquilo, confortável e acolhedor.
O terraço e a decoração!
As escadas eram altas.
Réponse du service qualité

Dear Raquel, thank you very much for staying with us and for rating your stay. We really appreciate your constructive feedback and hope to see you again soon.

Aija T.
Quality Department

Azalea10
MAI 2022
Loved the place, location, price, and the two bedrooms and baths, kitchen, balcony and drying rack. I would stay here again, the only problem was the AC not working in 2nd bedroom. I appreciate you coming to fix it, worked for one night and it was hot to sleep in During my stay.
Réponse du service qualité

Dear Azalea, we are glad to know that you were very satisfied with the apartment you stayed in, aimed at ensuring an unforgettable stay to our guests.
On the other hand, we would like to thank you for indicating that you received an efficient service by reporting the technical issue you had in the apartment. We sincerely thank you for informing us immediately, as we were able to intervene so that he could continue enjoying your vacation with us.
We hope to see you again soon.

Aija T.
Quality Department

Carlos10
AVR. 2022
hemos estado encandados en esta estancia, cerca de todos sitios, muy limpio y con una terraza muy agradable
Réponse du service qualité

Estimado Carlos,
Agradecemos tanto el comentario como el tiempo invertido en él.
Es un placer escuchar que estáis satisfechos con su estancia en uno de nuestros apartamentos mejor ubicado.
Nuestro equipo se esfuerza cada día para mejorar constantemete consiguiendo el objetivo.
Le esperamos de nuevo.

Sophie9,3
AVR. 2022
Bel accueil, appartement confortable

Arianne8,7
AVR. 2022
Goede en vriendelijke communicatie.