L’appartement Santa Marta II bénéficie d’un emplacement idéal pour visiter la ville de Séville. Il est situé dans le quartier d’Encarnacion, à quelques mètres des principales rues commerçantes du centre-ville et très proche du Metrosol Parasol (connu sous le nom de ´Las Setas´). De plus, comme l’appartement est situé dans un passage calme à côté de la place Santa Marta, il garantit la sécurité et le repos de nos clients.
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Réponse du service qualité
Dear Paul,
Thank you so much for your wonderful review. We are delighted to hear that you found our team to be very friendly with great communication. Providing recommendations and assistance in booking trips are just a few ways we aim to make your stay as comfortable and enjoyable as possible. We´re thrilled that you appreciated the cleanliness and amenities of our apartment, as well as its ideal location. Your recommendation means a lot to us, and we look forward to welcoming you back to Sevilla soon.
Geurhinder badkamer
Réponse du service qualité
Dear Bral,
Thank you for sharing your feedback with us. We´re delighted to hear that you found our apartment to be fully equipped.
We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it.
Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.
Thank you once again for your invaluable feedback. We hope to have the honor of welcoming you back.
Kind regards,
Quality Department
Réponse du service qualité
Dear Daniel,
Thank you very much for your wonderful feedback. We´re thrilled to hear that you had an amazing experience with our apartment and host. It´s fantastic to know that you enjoyed the great location and found the space clean and convenient. We strive to provide top-notch accommodations and hospitality for our guests, and we´re glad to hear that we succeeded in making your stay memorable. We look forward to welcoming you back in the future.
Juste des odeurs dégoûts par moment ds la salle de bain et attention le tiroir sous l´évier est cassé.
Réponse du service qualité
Dear Cecile,
Thank you for taking the time to leave us a review. We are delighted to hear that you found our apartment well-located, quiet, and secure, and that it met your needs during your stay in Seville.
We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it.
Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.
Please rest assured that we will address these issues promptly to ensure a more pleasant experience for our future guests.
We appreciate your feedback, as it helps us to improve the quality of our accommodations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
Best regards,
Quality Department
Nada
Réponse du service qualité
Estimada Llinares Maria Luisa,
Estamos profundamente agradecidos por su reseña y por reconocer la dedicación de nuestro personal. Saber que tuvo una experiencia tan positiva con nuestro equipo y que contribuyó significativamente a su disfrute es muy alentador para todos nosotros. Sus amables palabras y su aprecio sirven como un gran motivador para que nuestro equipo continúe esforzándose por la excelencia en la satisfacción del huésped. Anticipamos con entusiasmo la oportunidad de alojarle nuevamente en el futuro.
Saludos cordiales,
Departamento de Calidad
Your property response
Réponse du service qualité
Dear Flávia,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Quality Department.
Réponse du service qualité
Estimado Berni,
Gracias por tomarse el tiempo para compartir su reseña. Respecto al apartamento, nos gustaría aclarar que intentamos ser lo más transparentes posible en nuestra web, indicando mediante descripciones y fotografías las características de nuestros alojamientos, también pueden encontrar esta información en el correo de confirmación de su reserva, donde a su vez pueden confirmar que el apartamento elegido es el deseado. Sentimos no haber podido ofrecerles otro apartamento, ya que esto depende de la disponibilidad que tengamos en el momento de la solicitud.
Por otro lado, lamentamos sinceramente la experiencia negativa que tuvo durante su estancia. La presencia de insectos es inaceptable y no está en línea con nuestros estándares de calidad. Queremos informarles que se trata de una situación inusual y estamos tomando medidas inmediatas y enérgicas para abordar este problema. Hemos contactado a especialistas en control de plagas para resolver la situación de manera efectiva y prevenir futuras ocurrencias.
Entendemos que esto puede haber afectado su experiencia y lamentamos profundamente los inconvenientes causados. Si alguna vez considera volver a alojarse con nosotros, haremos todo lo posible para garantizar una estancia sin problemas y placentera.
Le agradecemos su honestidad y por brindarnos la oportunidad de mejorar.
Departamento de Calidad.
Tres joli appartement au centre de Séville proche de tout, situé dans une cour intérieure donc à l’abris du bruit de la ville. Très bien équipé.
Rien
Réponse du service qualité
Dear Emilie,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
I was met at the apartment by Victor, who showed me around and explained how to get any information I needed either through the QR code on the door or by contacting the office from 09.00 to 21.00. The apartment (Santa Marta II) is in a block of apartments in a type of precinct. There are two lifts, both of which work. The public space in the building is very clean as is the apartment itself. Security wise it felt very secure and at night the gates at either side of entrance to the walkway are locked, therefore there was no street noise at all. Some kitchen necessities like water, capsules for coffee, sugar sachets and some oil were provided. There’s a Carrefour express at one end of the walkway from the apartment to satisfy requirements for a short stay and an Aldi about 5 minutes or less. As well as a coffee machine, the apartment has an electric kettle and toaster, and a range of pots and pans, together with a microwave. The hob is induction with two rings, however there is no oven. This didn’t bother me in the slightest as I didn’t come on holiday to oven cook my dinner!!!!The bathroom was spotless and decent shower gel, soap and shampoo were provided. The apartment has a dishwasher, not full size but perfect for apartment and a washing machine. Capsules for both were provided along with a clothes horse, ironing board and iron, and a step ladder to reach the tall cupboards. There are two decent places to eat on the square at one end of the walkway, and another bar at the other end, all very popular with the locals. The apartment is about 20 minutes walk from the Cathedral and is very close to a vibrant shopping area. The bus stop to the station is very near, just down Calle Orfila and across the road. All in all a great stay.
Everything suited me perfectly!
Réponse du service qualité
Dear Ann,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Ninguna cosa negativa
Réponse du service qualité
Estimada Paola,
Sus palabras amables en su reseña nos han alegrado el día. Saber que tuvo una estancia agradable es nuestra mayor recompensa. Nos complace haber cumplido con sus expectativas y haber contribuido a su comodidad y satisfacción.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y continuar brindando experiencias positivas.
Saludos cordiales,
Departamento de Calidad
É muito bem localizado, mesmo ao lado das setas, tem um supermercado mesmo à porta assim como muitos restaurantes bons e giros muito perto. O apartamento estava muito bem equipado e as camas eram confortáveis.
O chuveiro de cima funcionava mal porque estava entupido e o lavatório também estava entupido e escoava mal a água mas dava para usar perfeitamente. Só tinha edredões e não lençóis de cima, o que, nas noites quentes era desconfortável. Mesmo com ar condicionado. O lençol de baixo do sofá da sala era demasiado pequeno para a dimensão. Mas deu para as crianças dormirem bem. Tudo isto são pormenores que se corrigem facilmente.
Réponse du service qualité
Dear Marta,
We sincerely appreciate the time you spent sharing your comments following your visit to our apartment. Our guest’s feedback is of utmost importance to ensure our demanding standards of service at all times.
On the other hand, we´re disappointed to learn that the entire experience didn´t meet your expectations. We will review your concerns regarding the sink in the bathroom and the top sheets. Had we been aware of these issues during your stay, we would have been more than happy to rectify them immediately. We are already taking steps to address each point you´ve raised to ensure that future guests do not encounter the same inconveniences.
We deeply regret that your stay did not meet our customary standards, and we offer our sincere apologies for any inconveniences you experienced. We humbly request another opportunity to showcase our steadfast commitment to delivering excellence.
Kind regards,
Quality Department
Muy buena ubicación. Al lado de la zona centro pero en una calle tranquila y silenciosa. El apartamento en sí está muy bien equipado, es bonito y cómodo. Realmente hay de todo lo necesario para poder pasar varios días.
Olor de las cañerías. Además se filtran los olores de los pisos de alrededor.
Réponse du service qualité
Querida Paula,
Agradecemos inmensamente sus amables palabras, especialmente en lo que respecta a la ubicación de nuestro apartamento. Nos alegra saber que encontró conveniente y agradable nuestra localización.
De la misma manera, nos disculpamos por las molestias que experimentó debido al desagradable olor durante su estancia en Santa Marta II. Mantener un ambiente fresco y cómodo es esencial para nosotros, y lamentamos profundamente cualquier incomodidad que haya experimentado. Estamos abordando este problema de manera rápida para mantener nuestros altos estándares de limpieza. Apreciamos sus comentarios y esperamos poder brindarle una experiencia mejorada durante su próxima visita a Sevilla.
Saludos cordiales,
Departamento de Calidad
Eramos 4 personas y no habia mesa ni sillas para 4. Las vistas y el edificio donde se encuentra.
Réponse du service qualité
Querido Maria Carmen,
Gracias por tomarse el tiempo para proporcionar una crítica tan detallada. Sus comentarios son fundamentales en nuestro empeño por ofrecer una hospitalidad superior.
Lamentamos la incomodidad que experimentaron durante su estancia en nuestro apartamento. Entendemos que el espacio es importante y tomamos en serio sus comentarios. Dado que nuestro apartamento tiene dimensiones reducidas, hemos tratado de maximizar el espacio disponible de la mejor manera posible. Lamentablemente, no pudimos proporcionar una mesa y sillas para 4 personas en esta configuración. Sin embargo, agradecemos que hayan apreciado las vistas y la ubicación del edificio.
Queremos destacar que el sofá cama en el apartamento está diseñado para alojar a dos personas, y las dos sillas altas en la cocina están destinadas a brindar una opción para comer en un espacio más limitado. Reconocemos que las expectativas pueden variar y tomaremos sus comentarios en cuenta para continuar mejorando y ofreciendo una experiencia más cómoda en el futuro.
Agradecemos su elección de quedarse con nosotros y esperamos que puedan considerarnos nuevamente en su próxima visita a la zona. Si tienen más comentarios o sugerencias, por favor no duden en compartirlas. Estamos comprometidos a hacer que su estancia sea más placentera la próxima vez.
Saludos cordiales,
Jose L.H. Campos
Director de Calidad
Very limited kitchen dishes, glasses, cups, catering, no water kettle, ants in the kitchen, poor air conditions
Réponse du service qualité
Dear Khaled,
Thank you for sharing your feedback about your recent stay at our apartment. We appreciate your input, as it helps us improve our services and better serve our guests in the future.
We apologize for any inconvenience you encountered during your stay. Your comment about the limited kitchen supplies, glasses, cups, and catering options has been noted. We strive to ensure that our guests have everything they need for a comfortable stay and will review and enhance our kitchen amenities based on your input.
We would like to address the issue you mentioned regarding ants in the kitchen. We understand that this can be a common occurrence in Seville during this time of year. Please know that we take this matter seriously and promptly arranged for fumigation upon your report. We also provided you with a spray to help manage the situation. We apologize for any discomfort this may have caused and appreciate your understanding.
Additionally, we apologize if the air conditioning did not meet your expectations. We will assess the air conditioning system to ensure it is functioning optimally and providing the level of comfort our guests deserve.
We appreciate your patience and communication during your stay. We are glad that we were able to take action promptly to address the issue you reported. Our aim is to ensure that all our guests enjoy a pleasant and hassle-free experience.
Thank you for choosing our apartment for your stay in Seville. Your feedback is invaluable, and we hope you might consider staying with us again in the future. If you have any further comments or suggestions, please feel free to share them. We are committed to providing an improved experience next time.
Best regards,
Jose L.H. Campos
Quality Department Manager
Divano letto un po´ scomodo
Réponse du service qualité
Dear Giacomo,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards.
Jose L.H. Campos
Quality Department Manager
The location was amazing being right behind Las Setas, but in a really quiet block of apartments so you could get a peaceful sleep. The apartment was well appointed, had everything required for a week-long stay, and our host was very friendly and easy to contact. The terrace was just big enough for 2 to enjoy a morning coffee. Air con was a welcome necessity. The apartment was exactly as in the pictures so very happy with it. And the city itself exceeded expectations, it´s truly stunning.
The front door had a ´knack´ to it so you had to pull it in tight as you turned the key to open it, it took us a while to figure that out. The bar stools were a little wobbly to sit on.
Réponse du service qualité
Dear Catriona,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department
Réponse du service qualité
Dear Josué, we would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back and provide you with another outstanding experience. Please let us know if there is anything we can do to make your future visits even more enjoyable.
Jose L.H. Campos
Quality Department Manager
A localização é excelente, uma região bem movimentada, dá para conhecer Sevilha a pé , além de ter mercados, restaurantes e farmácia ao redor do apartamento. Mesmo estando numa região movimentada o apartamento é bem silencioso. As fotos representam bem o apartamento e possui todos os utensílios necessários para a estadia do hóspede.
se tivesse uma cama de casal ao invés de duas de solteiro seria mais confortável e o banheiro às vezes retorna um cheiro de esgoto. Nada que comprometa a estadia.
Réponse du service qualité
Dear Ariane,
Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
nice location
could not sleep because the neighbors were so loud. found communication with company very challenging. cold and unfriendly bunch.
Réponse du service qualité
Dear Philippe,
First and foremost, we would like to express our gratitude for choosing our apartment and for taking the time to provide feedback. We are thrilled to hear that you found the location convenient for exploring the city.
However, we were disheartened to read about your negative experiences. We apologize if external factors, such as neighbors, caused any discomfort during your stay. It is important to note that this is not a common issue in our apartment. Furthermore, we are surprised by your comments regarding our staff, as most reviews highlight the exceptional service they provide. We have thoroughly investigated the situation, including reviewing all communications with you, and we could not find any records, missed calls or messages.
Nevertheless, we sincerely apologize if any situation made you feel uncomfortable, and we will continue to investigate the matter to prevent any future occurrences.
Once again, we thank you for choosing to stay with us. We hope to have the opportunity to host you again in the future and ensure that all of our standards are met for your next stay.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Kameela,
Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Localização, simpatica, limpeza da casa, espaço confortável
Réponse du service qualité
Dear Monica,
We are thrilled that you had a pleasant stay in Seville and that you enjoyed the many benefits of the apartment. Thank you for your kindness when writing this review. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
La ubicación era muy buena y la atención del chico que nos recibió también. La habitación estaba muy completa
Había polvo (no una cosa exagerada, pero había). Un olor en las tuberías horrible (cosa que pregunté antes de ir y me dijeron que solo en verano, pues no), el último día a las 11 puntual la chica de la limpieza no "echó" de muy malas formas (si nos ves que estamos sacando las maletas...chica espera unos minutos, solo le pedimos que si podía quedarse mi suegra y mi madre mientras íbamos a por el coche, para no quedarse abajo solas... Pues no) Y por último la habitación es suuuper pequeña, en comparación a las fotos ...entonces no entiendo las 4 estrellas....ya que tienen habitaciones buenas y malas y no sabes cuál te va a tocar.... A y por cierto, el sofá cama estaba roto y los canales de TV iban con muchas interferencias, hasta el punto que decidimos apagarla...
Réponse du service qualité
Estimada Alba:
Le agradecemos por tomarse el tiempo de compartir sus comentarios con nosotros acerca de su reciente estancia en nuestro apartamento. Lamentamos que no haya sido completamente satisfactoria.
Nos disculpamos por los problemas que mencionó, como el polvo o el olor en las tuberías. Por otro lado, agradecerle por hacernos saber los problemas con el sofá cama y la televisión. Contamos con un profesional equipo que trabaja a diario para solventar estos problemas. En futuras ocasiones, no dude en contactarnos para darnos la oportunidad de hacer su estancia más placentera.
Agradecemos sus alabanzas sobre la ubicación y la atención del personal. Nos comprometemos a tomar medidas para abordar los problemas mencionados y mejorar nuestro servicio y nuestras instalaciones.
Esperamos que nos brinde la oportunidad de servirle mejor en el futuro, y ofrecerle una estancia satisfactoria en todos los aspectos.
Jose L.H. Campos
Director de Calidad
Cocina equipada con lavavajillas y lavadora, utensilios de cocina, cafetera, tostadora... Cama cómoda y sofá cama equipado con sábanas limpias. Zona tranquila con supermercado en la puerta. Buena iluminación en el baño para maquillarse o afeitarse.
No tiene horno y quizás le falte un perchero en la entrada. No hay mesa para comer, sólo una barra con 3 taburetes, éramos 4 y eso nos resultó un poco incómodo, si es para desayunar bien, pero si quieres cenar no hay espacio.
Réponse du service qualité
Estimada Salomé:
Nos gustaría agradecerle por elegir nuestro apartamento y por tomarse el tiempo de compartir sus comentarios con nosotros. Nos alegra saber que encontró el apartamento completo y equipado con todas las comodidades necesarias para una estancia cómoda. Nos complace saber que también disfrutó de la zona tranquila y la buena iluminación en el baño.
Lamentamos, por otra falta, las faltas que menciona. Tomamos nota de sus comentarios y trabajaremos para mejorar la comodidad de nuestros huéspedes. También entendemos que la barra con puede ser un poco incómoda, pero esperamos que haya encontrado otras áreas del apartamento donde pudiera sentarse y disfrutar de su comida.
Por favor, acepte nuestras más sinceras disculpas por cualquier inconveniente que esto le haya causado. Esperamos tener la oportunidad de alojarle de nuevo en el futuro y continuar mejorando nuestra calidad de servicio.
Jose L.H. Campos
Director de Calidad
+ moderne Wohnung + gute Ausstattung + ausreichend saubere Handtücher + zentrale Lage + freundliche Vermieterin
- WC war etwas dreckig - Bad stank etwas nach Urin - kompliziert zu finden (beim Restaurant „cañabotas“ um die Ecke in einem unschönen Hinterhof) - zu viele Mails vorab ohne konkrete Adresse oder Wegbeschreibung - unpünktliche Vermieterin
Réponse du service qualité
Dear Alina,
Thank you for taking the time to share your feedback with us. We´re glad to hear that you found our apartment cozy, modern and enjoyed the good facilities, clean towels, central location and the friendliness of our staff. However, we´re sorry to learn about the drawbacks that you experienced during your stay, particularly the cleanliness issues in the bathroom and the difficulties you faced in finding the apartment. We understand the frustration this may have caused you, and we apologize for any inconvenience you encountered. We´ll make sure to address these issues with our housekeeping and check-in team to ensure that future guests do not have similar experiences. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Nos encantó el alojamiento. Muy buena ubicación, a dos minutos de las setas. Volveremos para las próximas ferias de abril seguro.
Réponse du service qualité
Estimada Aguamarina:
Gracias por elegir nuestro apartamento para su reciente estancia. Estamos encantados de que haya disfrutado de nuestra céntrica ubicación. Nos enorgullece brindar un entorno conveniente y accesible para nuestros huéspedes. Su satisfacción significa mucho para nosotros y esperamos tener el placer de recibirle nuevamente pronto. No dude en comunicarse si hay algo que podamos hacer para que sus futuras visitas sean aún más agradables.
Jose L.H. Campos
Director de Calidad
Nos encantó el alojamiento. Muy buena ubicación, a dos minutos de las setas. Volveremos para las próximas ferias de abril seguro.
Réponse du service qualité
Estimados Huéspedes:
Nos alegramos enormemente de que disfrutara de su estancia en nuestro apartamento y de la cercanía a los principales monumentos. Estaremos encantados de volver a recibirles en la Feria de Abril o cualquier otra época del año.
Jose L.H. Campos
Director de Calidad
lo cómodo y lo céntrico de todo
Réponse du service qualité
Estimada Fabiola:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
No hay ningún almacén para guardar las maletas antes del check in y después del check out. Pedimos una cama doble, pero en realidad eran 2 camas individuales juntadas.
Réponse du service qualité
Estimada María:
Muchas gracias por eleginos para su viaje a Sevilla y por tomarse el tiempo para escribir esta reseña. Indudablemente, la ubicación del apartamento es muy conveniente para caminar a los mayores puntos de interés de la ciudad. Lamentamos que en este caso no pudiéramos acomodar su petición de una cama individual; al ser apartamento turístico, el mobiliario existente es que tenemos disponible para ofrecer.
Nuevamente agradecemos su opinión, esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Echamos en falta un perchero para los abrigos.
Réponse du service qualité
Estimado Unai:
agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento; en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. Gracias una vez más por elegirnos y por sus críticas
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Marta:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
Appartamento centralissimo, fornito di tutto il necessario e di più, dalla macchinetta per il caffè tostapane, schiumatore per fare il cappuccino, praticamente tutto, ristoranti tantissimi nelle vicinanze, posti da visitare raggiungibili a piedi
Per 4 persone l appartamento un po´ piccolo forse, divano letto non preparato, l abbiamo dovuto sistemare da soli e niente federe per i cuscini del divano letto che non è comodo per due persone
Réponse du service qualité
Dear Tiziana,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
O apartamento tinha um cheiro desagradável
Réponse du service qualité
Dear Diogo,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Jose L.H. Campos
Quality Department Manager
Rien
El sitio. Está en el centro de la ciudad y cerca de los principales sitios turísticos.
Réponse du service qualité
Estimada Warda:
Le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Great location and comfort
Wifi weak, bathroom door creaks, water does not stay hot for baths in a row (I was with family)
Del baño salía mal olor, estaba limpio pero el olor venía de las tuberías
Réponse du service qualité
Estimada Cristina:
Le agradecemos su amable opinión de nuestro apartamento. Esperamos poder servirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Ideal location to do everything on foot. Apartment very well equipped and in a courtyard set back from the street so quiet. Very friendly reception staff and easy steps with Whatsapp to meet. Price offer for a nearby parking which is very nice.
As often in Spain the sound insulation is very bad....we heard a lot of neighbors. No noise from the street. Another negative point of the smell of pipes in the apartment coming from the bathroom.
Réponse du service qualité
Dear Olivia,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Que estaba perfectamente descrito en la página de Booking, era tal cual se anunciaba La calidad del wifi estupenda
La limpieza de lo que no es el suelo (aunque un poco también), en especial la de las puertas de armarios y cristalería de las lámparas. El sofá cama olía mal, a persona sin asearse. El aire acondicionado del salón perdía agua de condensación y, aunque el anfitrión lo arregló rápidamente, se podía comprobar que era una avería recurrente ya que el marco de la puerta debajo del split estaba totalmente deformado y despintado a causa de la humedad
Réponse du service qualité
Estimado Juan:
En primer lugar, nos gustaría agradecerle lo comentarios positivos que ha compartido referente a su reciente visita a nuestro apartamento. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. También agradecerle el comentario a la eficiente atención de nuestro personal tan pronto notificó la avería. Apreciamos los comentarios contructivos que nos ha dejado así como el tiempo que se ha tomado en escribirlos.
Esperamos poder volver a verle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Nikolaos, thank you very much for staying with us and for your review.
We are glad to know that you enjoyed our excellent location. We are very sorry if you found any imperfections in our cleaning service. We are fully aware that this is an aspect of primary importance for our guests to feel comfortable in our apartments. However, we do not seem to find records that our staff had been made aware of that while staying with us, of course we would be glad to assist you inmediately.
Regarding the checkin process, we would like to take the opportunity to confirm that the all checkin procedures include passport control for police verification. We are sorry to hear that this may caused you any inconveniences.
We would love you to come back to enjoy more memorable days with us in the future.
Aija T.
Quality Department
Echamos en falta un espacio algo más cómodo para comer y cenar. Éramos 4 personas (2 adultos y 2 niños) pero solo había día taburetes altos para usar en la encimera. Si hubiera más banquetas, al menos se podría comer o cenar a la vez.
Pulizia, spazi adeguati, cucina molto attrezzata e disponibilità di ogni cosa che potesse servire (pastiglie lavatrice/lavastoviglie, stendino, mini porzioni di olio....) Posizione ottima
Aunque estaba bien, no era como en las fotos
Réponse du service qualité
Estimado Ramiro, muchas gracias por compartir su opinión sobre su estancia y destacar la limpieza del apartamento y nuestra excelente ubicación.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Réponse du service qualité
Thank you for your positive review, we are glad to know that you enjoyed your stay and we look forward to serving you again soon.
Aija T.
Quality Department
Tout était parfait. L´appartement est bien situé et tous les monuments historique sont vraiment à côté, pas besoin d´utiliser la voiture ou les transport en communs. Propreté exemplaire. L´appartement était bien équipé, même les pastilles de lave vaisselle et lave linge étaient disponibles. Je recommande fortement
Réponse du service qualité
Thank you very much for your valuable review and kind recommendation. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.
Aija T.
Quality Department
la propreté,l emplacement le décor très joli et moderne
Réponse du service qualité
Thank you for sharing your positive experience with us and look forward to serving you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Adam, thank you very much for your kind feedback.
We are glad to hear that you experienced our exceptional hospitality and you would recommend our apartment to our future guests.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Very comfortable and clean. Bang in the city centre with all restaurants nearby. Approachable and friendly staff, who are quick to respond. Well equipped apartmemt. I like that we had a little balcony. I didn´t find it to be noisy
Hard to locate. You have to find No. 2 and then enter the gate. The apartments can be a little more generous. We ran out of body wash and did not get extra from the staff. Then had to buy one from the Carrefour nearby only for one extra day. For short stays- extras should be given. Same thing happened with sugar satchets and tea. Should provide enough in the beginning because it is awkward to ask.
Réponse du service qualité
Thank you very much for taking the time to review your stay with us. We highly appreciate your comments and constructive feedback.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Everything about this flat is great! It´s in a great location, new, clean, has a great layout. The check-in and check-out experience was very smooth. Would absolutely recommend!
Réponse du service qualité
Dear Valentina, thank you for your positive review about your stay with us, we are delighted to read that we were able to match your expectations.
We look forward to serving you again soon.
Aija T.
Quality Department
La ubicación era perfecta. A pesar de estar en el centro es un apartamento tranquilo.
Me pareció bastante caro en proporción al tamaño del apartamento
Réponse du service qualité
Estimada Adela, muchas gracias por elegir nuestro apartamento para su estancia en Sevilla y por compartir sus comentarios, tanto positivos como constructivos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Michael, firstly we would like to thank you for choosing our apartment for your stay in Seville.
We highly appreciate your feedback with the highlights of the stay and we are also thankful for sharing with us your concerns.
We have noted all your remarks related to the service you received upon check in and we are sorry for the exceptional wait you experienced upon your arrival, and for the imperfections in the checkin process. It was an exceptional mistake and we will make sure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Please accept our appologies for any inconveniences it may caused you.
Again, thank you very much for all your comments. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Réponse du service qualité
Estimad Rosa, le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Un saludo, Ana García, Dpto. de calidad