Magnifique appartement de deux chambres situé dans un lieu privilégié de Séville, en face de la cathédrale et de la Giralda, sur l’Avenida de la Constitución. C’est l’endroit idéal pour un séjour luxueux lors de votre visite de la ville.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Cet établissement propose son propre service de garde et de consigne de bagages du lundi au vendredi (sauf jours fériés) pour les clients premium, avec enlèvement par notre personnel à l´appartement. Les tarifs sont de 5 € par bagage. Les samedis, dimanches ou jours fériés, vous pouvez utiliser le service d´autres entreprises dans des locaux désignés, à environ 5 € par valise.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Constitucion III
de à
Location
位置很好，有烤箱，电磁炉，餐具
大床房不太隔音，落水管噪音大。没有餐巾纸。
El apartamento sucio, había polvo por todos lados, desde la cocina hasta las habitaciones. Nos alojamos 2 noches con niños, así que fue un buen inconveniente. La cama de matrimonio vieja con los muelles del colchón que se podían tocar. La habitación contigua a la puerta de entrada no estaba insonorizada por lo que se escuchaba a la gente que emitía en los otros apartamentos.
Réponse du service qualité
Estimada Valentina:
Gracias por compartir sus comentarios. Nos alegra saber que haya podido disfrutar de nuestra excelente ubicación en el corazón de la ciudad. Alojarse en pleno centro le permite acceder fácilmente a los principales puntos de interés, monumentos y una amplia oferta gastronómica y cultural, haciendo que la experiencia en Sevilla sea aún más especial.
No obstante, Lamentamos sinceramente que su experiencia no haya sido completamente satisfactoria. Nos apena especialmente que no nos comunicara durante su estancia los inconvenientes puntuales que menciona, ya que nuestro equipo está disponible las 24 horas del día para atender cualquier duda o incidencia que pueda surgir. Siempre estamos dispuestos a asistir a nuestros huéspedes para garantizar su comodidad.
Le aseguramos que los aspectos mencionados no reflejan los altos estándares de calidad que nos esforzamos por ofrecer. Por ello, realizaremos una revisión exhaustiva del apartamento para detectar y mejorar cualquier aspecto que no se encuentre en perfecto estado.
Apreciamos su opinión, ya que nos ayuda a seguir mejorando, y esperamos tener la oportunidad de recibirle nuevamente en el futuro para brindarle una estancia más acorde con nuestras exigencias de calidad.
Atentamente,
Departamento de Calidad.
Ruim, top locatie en van alle faciliteiten voorzien. Echt een aanrader als je met kleine kinderen op stap bent.
Badkamers waren een beetje smoezelig (vieze kitranden, water loopt uit de douchebak, her en der schimmel). Slaapkamer 1 heeft een heel hard bed.
Réponse du service qualité
Dear Sanne,
Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the apartment´s location and spaciousness, and that it was well equipped for your stay, especially when traveling with young children.
Regarding the comments about the showers, we are sorry to hear that you were not satisfied in this regard. Had you informed us of any issues during your stay, we would have been more than happy to assist you and find a solution to improve your experience. Our team is available 24/7 to address any requests or concerns that may arise. We have taken note of your observations and will proceed to review and address these issues promptly.
As for the comfort of the bed, we understand that comfort perception is subjective, and what may be comfortable for one person might not be for another. Nevertheless, we will review the bed to ensure it meets our quality standards.
We appreciate your feedback and will take your observations into account as we continue to improve our services. We hope to have the pleasure of welcoming you again and providing you with an even more satisfactory experience in the future.
Quality Department
Poca flessibilità nel check-in e check-out
Réponse du service qualité
Dear Marco,
Thank you for sharing your feedback. We´re delighted to hear that you enjoyed the central location of the apartment.
Regarding check-in and check-out times, we completely understand the desire for more flexibility. While we would love to offer earlier check-ins or later check-outs, our ability to do so is sometimes limited. This is because we need to ensure that the apartment is thoroughly prepared and cleaned for the next guest. Since the preparation and cleaning process requires time, we cannot always accommodate these requests.
We appreciate your understanding of this, as it allows us to maintain the highest standards of comfort and cleanliness for all our guests.
Thank you again for your feedback, and we hope to welcome you back in the future.
Quality Department
Todo excelente el personal que nos atendió de 10
Que la cafetera estaba rota
Réponse du service qualité
Estimada Sanchez:
Le agradecemos sinceramente sus amables palabras y nos alegra enormemente saber que su experiencia ha sido tan positiva. Nos llena de satisfacción que el trato recibido por nuestro equipo haya sido de su agrado, ya que nos esforzamos cada día por ofrecer una atención cercana y profesional para que nuestros huéspedes se sientan bien atendidos en todo momento.
Sin embargo, lamentamos que la cafetera no funcionara correctamente durante su estancia. Si nos lo hubiera comunicado durante su tiempo con nosotros, la habríamos sustituido de inmediato para evitarle cualquier inconveniente. Es importante resaltar que nuestro equipo de Atención al Cliente está disponible las 24 horas del día para atender cualquier incidencia y garantizar el máximo confort de nuestros huéspedes. Siempre animamos a quienes nos visitan a contactarnos ante cualquier duda o necesidad, ya que estaremos encantados de ayudar y asegurarnos de que disfruten de una estancia impecable.
Gracias por elegirnos y será un placer darle la bienvenida nuevamente en su próxima visita.
Departamento de Calidad.
Mitt i gamla stan, två sovrum och två badrum. Det fanns kök med tvättmaskin och diskmaskin. Det var rent och fräscht. Vi saknade ingenting. Det var perfekt!
Great location, next door to the cathedral. A lot of restaurants nearby. Great facilities,comfort room, love the room and sitting room filled with sunshine.
The staff does not use the instant message via booking, but only in Whatsup. As I can not use whatsup, it is difficult to contact the staff. We have six persons, but only provided 4 duvets.
Réponse du service qualité
Dear Xinying,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the apartment’s excellent location next to the cathedral, as well as the comfort of the rooms and the natural light in the sitting area.
We would, however, like to clarify a few points. The apartment you booked is designed to accommodate up to five guests and is fully equipped with duvets for each bed to ensure everyone´s comfort. If additional people stayed beyond the apartment´s permitted capacity, we were not informed. Kindly note that exceeding the maximum occupancy is not allowed, as stated in our booking policies, and in such cases, we cannot guarantee extra bedding or accommodations.
Regarding communication, while we offer WhatsApp for convenience, we also respond promptly via the Booking.com messaging system, as was the case with your reservation. All your inquiries were addressed to ensure a smooth and pleasant stay.
We hope that, despite these misunderstandings, you enjoyed your time in the city. We appreciate your feedback and look forward to welcoming you again in the future.
Quality Department.
Amplo espaço, tv nova e grande, equipamentos modernos, dois banheiros. Posição perfeita para chegar fácil aos importantes pontos turísticos da cidade
Os dois armarios precisam de pequeno conserto numa das prateleiras. O banheiros do casal nao tem apoios para toalhas, sabonetes e xampoo e nem ducha higiênica. Ajustes fáceis e rápidos a se fazer.
Réponse du service qualité
Dear Roberto,
Thank you for sharing your feedback with us. We are delighted to know that you appreciated the spaciousness of the apartment, the modern equipment, and the convenient location close to the city’s main tourist attractions.
We also appreciate your constructive suggestions regarding the wardrobes and bathroom amenities. Your comments are valuable to us, and we will certainly review these details to ensure they are addressed promptly for the comfort of our future guests.
Thank you for choosing us. It was a pleasure having you, and we hope to welcome you back soon for an even better experience.
Quality Department.
Beautiful spacious apartment in excellent location
The mattresses were hard and uncomfortable - for such a great place they really should consider replacing them as everything else was excellent.
Réponse du service qualité
Dear Jayne,
Thank you for your kind recommendation. We are delighted to hear that you enjoyed the beautiful and spacious apartment, as well as its excellent location. We truly appreciate your positive feedback on these aspects of your stay.
Regarding the comfort of the mattresses, we understand that comfort is a subjective matter and can vary from person to person. However, we take your comments seriously and will review this aspect to ensure that all our guests have a comfortable experience.
Your satisfaction is important to us, and we hope to welcome you back in the future for another enjoyable stay.
Quality Department.
Réponse du service qualité
Dear Guglielmo,
Thank you very much for your enthusiastic review. We are delighted to hear that the apartment met your expectations and that you enjoyed its central location, the view of the Cathedral, and the tranquility of the wing of the building where it is situated.
We are also pleased that you found the living room comfortable, the kitchen well-equipped, and the bedrooms with everything needed for a pleasant stay. Your kind words motivate us to continue offering the best possible service to our guests.
Thank you again for your feedback, and we hope to welcome you again in the future.
Centrally located.
Not ready at 1600 check in time. Broken toilet seat. Old mattress that had springs poking up. Shower full of black mold. Management seems to rely on the cleaning staff for info on the state of the apartment. A complete disappointment for the cost.
Réponse du service qualité
Dear Richard,
Thank you for sharing your feedback and for highlighting the apartment’s central location, which we are pleased to know was to your satisfaction.
However, we regret that certain aspects of your stay did not meet your expectations. We would like to assure you that delays in cleaning are not a common occurrence. However, unforeseen circumstances can occasionally arise, leading to a delay in check-in times. We appreciate your understanding in this regard. On the other hand, upon receiving your notification regarding the toilet seat, it was promptly replaced to ensure the comfort of our guests. As for the other points mentioned, we will conduct a thorough review to ensure the apartment is in perfect condition for all our guests. We are deeply committed to maintaining high standards and providing our guests with a comfortable and pleasant experience. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these matters to our attention.
Thank you for staying with us, and we hope to have the opportunity to welcome you again in the future under better circumstances.
Quality Department.
Réponse du service qualité
Dear Béatrice,
Thank you for sharing your feedback. We are sorry that your experience did not meet your expectations, and we sincerely appreciate your comments.
We would like to take this opportunity to explain that your early arrival, before the official check-in time, meant we could not provide immediate access to the apartment. This is because we must wait for the previous guest to check out and complete the cleaning process, which is why early check-ins are not always possible. We hope you understand that we must respect the check-out time of all guests, and the inability to grant early access is due to logistical reasons. We appreciate your understanding in this matter.
Regarding the dishware and kitchen equipment, we value your observations and will review the amenities we offer to ensure they meet our guests´ needs more effectively in the future.
We sincerely appreciate your feedback, as it helps us improve our service, and we hope to have the opportunity to welcome you again under better conditions.
Quality Department
La ubicación es excelente!!!
Lo mejor la ubicación, en todo el centro del casco antiguo. El apartamento bien aunque en las fotos gana más y la cocina muy justa de utensilios aunque fue lo de menos por hacer las comidas fuera del alojamiento.
A 2 días de alojarnos se nos avisó que solo disponíamos de un baño, sin dar opciones a buscar otro alojamiento con las mismas prestaciones, cuando era uno de nuestros requisitos siendo 5 personas las que viajábamos.
Réponse du service qualité
Estimada Maribel:
Gracias por tomarse el tiempo de compartir su opinión. Nos complace saber que disfrutó de la excelente ubicación del apartamento, en pleno corazón del centro histórico, y que, en general, su estancia cumplió con sus expectativas. Tomamos nota de su mención sobre la falta de utensilios en la cocina para realizar las mejoras pertinentes.
En cuanto al inconveniente con el cuarto de baño, le pedimos disculpas sinceramente por cualquier molestia que esto haya podido ocasionar. Tan pronto como tuvimos conocimiento de la situación, le informamos de inmediato, ya que uno de nuestros principales objetivos es ser transparentes y garantizar la mejor experiencia posible para nuestros huéspedes. Siguiendo con este compromiso, le ofrecimos la opción de cancelar su reserva de forma gratuita, comprendiendo que la situación no era la ideal. Además, como alternativa, le propusimos una compensación para que pudiera continuar con su estancia, opción que usted amablemente decidió aceptar. Lamentamos si, a pesar de nuestros esfuerzos por ofrecerle una solución adecuada, considera que no estuvimos a la altura de sus expectativas.
Valoramos profundamente sus comentarios, ya que nos impulsan a seguir mejorando. Siempre nos esforzamos por garantizar una estancia cómoda y agradable para todos nuestros huéspedes, y continuaremos revisando todos los aspectos de nuestro servicio para ofrecer la mejor experiencia posible.
Gracias nuevamente por su comprensión, y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para ofrecerle una estancia plenamente placentera.
Departamento de Calidad
Booked 2 days but moved Out after First night
Everything: House, Apartment, cold, smelly, hard beds, showers Not Clean etc. IT started with the 2 nd bathroom ist Not available ans ended that WE moved Out after 1 night Not to bei recommend
Réponse du service qualité
Dear Christian,
Thank you for sharing your feedback. We regret that your experience did not meet your expectations, and we would like to address your observations with the importance they deserve.
Firstly, we want to emphasize that, in line with our commitment to providing transparent and accurate information to all our guests, we contacted you prior to your arrival to inform you of the temporary unavailability of one of the bathrooms due to ongoing maintenance, and offered an appropriate compensation for this inconvenience. We appreciate that you initially accepted this arrangement and chose to proceed with your reservation. However, we regret that you decided to leave early during your stay without notifying us, as we would have been pleased to offer an alternative solution to ensure your comfort. Our primary goal is to provide every guest with a completely satisfying and seamless experience, and we regret not having had the chance to address any specific concerns in your case.
With regard to the specific points you mentioned, such as the cleanliness and comfort of the beds, we apologize if these did not meet your expectations. Please rest assured that we take these details seriously, and we are actively working to address and resolve these issues to maintain the high standards of quality and comfort that we are committed to providing in all our luxury accommodations.
Your feedback is valuable in helping us refine our offerings to meet and exceed guest expectations. We hope to have the privilege of welcoming you back in the future, where we are confident we can demonstrate the level of quality, attention to detail, and dedication that sets our properties apart for a memorable stay.
Quality Department
The location was amazing and our host was very friendly and took the time to show us around apartment and show us how everything works.
The property is in need of a good paint and shower clean. The walls are all marked in all areas of the apartment and the shower needs a really good clean from mould build up.
Réponse du service qualité
Dear Kate,
Thank you for your feedback and for your kind words regarding the location and our attentive service. We’re glad you appreciated the time taken to introduce you to the apartment and its amenities.
We regret to hear that certain aspects of the apartment did not meet your expectations. We have taken note of your comments regarding the paint and shower, and we are committed to addressing these areas to maintain our high standards. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back in the future for an even better experience.
Quality Department.
Location was excellent. Beds were comfortable with good linen
Only one bathroom working at the apartment at the time which was disappointing. Also the lift wasn’t working for a day and night. Ling way to the top floor
Réponse du service qualité
Dear Susan,
Thank you for sharing your experience with us. We are pleased to know that you appreciated the excellent location of the apartment, as well as the comfort of the beds and the quality of the linen.
However, we sincerely regret the temporary non-operability of one of the bathrooms during your stay. We understand the disappointment this may have caused, and we assure you that it was an isolated issue which has since been resolved. Additionally, we apologize for the inconvenience of the lift not working for a short period, which has also been addressed.
Your understanding is greatly appreciated, and we hope to have the opportunity to welcome you back for an even more seamless stay in the future.
Quality Department.
대성당 바로 앞이고, 세비야를 둘러보기 위한 최고의 위치에 있습니다. 아파트 창문 너머로 작게나마 해 뜰 때, 노을 질 때, 저녁 야경으로 히랄다 탑 뷰를 볼 수 있었고, 주변의 맛집, 쇼핑, 관광명소 등이 밀집되어 있어요. 욕실 수압도 쎄고, 가전, 가구 등이 청결하게 관리되어 있었습니다. 호스트의 응대도 빠르고 친절함이 느껴졌습니다. 다음에 또 세비야를 가게 되면 고민없이 다시 찾을 것 같아요.
디지털 시대에 열쇠로 1층 현관을 여는 방법은 조금 불편할 수도 있지만 세비야 현지 아파트에서 지내볼 수 있는 좋은 경험이기도 했어요. 저는 아쉬운 부분 없이 너무 편하게 지냈습니다.
Réponse du service qualité
Dear Juyoung,
Thank you very much for your wonderful review. We’re thrilled to hear that you enjoyed the central location, the stunning views of the Giralda Tower from the apartment, and the convenience of having Seville’s best dining, shopping, and attractions nearby. We’re also pleased to know that the cleanliness and quality of the amenities met your expectations, and that you found our team’s service both friendly and efficient. We’re delighted that you enjoyed a true local experience in our apartment, and we look forward to welcoming you back on your next visit to Seville.
Quality Department.
Lage sehr zentral
Es war teilweise nicht wirklich sauber und schon sehr abgewohnt, Wasserschaden in der Wohnung drüber
The location, the customer service, the property itself is exactly like the photos. Everything you need to be comfortable was there. They even had the AC running so when we arrived we could cool down & also had a bottle of cold water ready for us! The checkout process was the easiest I’ve ever had.
There is no where to park a car if you have one; luckily we returned ours right before we checked in!
Réponse du service qualité
Dear Michele,
Thank you for your glowing review. We’re thrilled to hear that you enjoyed your stay and that the property, location, and our customer service met your expectations. It’s wonderful to know that the little touches, like having the AC running and a cold bottle of water ready for you, made your arrival even more comfortable.
Regarding parking, we understand that this can be a concern for some guests. However, it’s important to note that our property is located in the historic center of Seville, near the Cathedral, where parking is intentionally limited. This area is designed to preserve the charm and accessibility of the city’s most iconic sites, making it a pedestrian-friendly zone that enhances the overall experience of exploring Seville’s rich history and culture on foot. Nevertheless, our customer service team is always available to provide information about the nearest parking options for our guests.
We hope your overall stay was satisfactory and we hope to welcome you back on your next visit to Seville.
Quality Department.
Location
Unhygienic. Bad condition. Mold in the bathrooms, paints peeling off from walls. Spiders and Moth in the apartment. Water leaking from air condition. Broken toilet seat.
Réponse du service qualité
Dear Sandeep Shah,
Thank you for taking the time to share your feedback. We are pleased to hear that you found the location of the apartment to be favorable. However, we are truly sorry to learn that the condition of the apartment did not meet your expectations.
We take great pride in maintaining high standards for our properties, and we are deeply concerned to hear about the issues you encountered. Had we been informed of your dissatisfaction during your stay, we would have acted promptly to address these concerns. We strive to ensure that our guests have a comfortable and enjoyable experience, and timely communication from guests allows us to provide immediate solutions.
Please be assured that we have taken your feedback seriously. We have since addressed the issues you mentioned. We have also conducted a thorough inspection to ensure that the apartment is in excellent condition and to prevent similar situations in the future.
Our goal is to provide exceptional experiences for all our guests, and your feedback is invaluable in helping us achieve that. We appreciate your understanding and are committed to continuous improvement. We hope to have the opportunity to host you again and provide you with a stay that fully meets your expectations.
Thank you once again for your constructive feedback.
Quality Department.
Réponse du service qualité
Dear Cui,
Thank you for your enthusiastic review. We are thrilled to hear that you had a great stay with us and that you would choose to return in the future. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit.
Quality Department.
Réponse du service qualité
Dear Andrea,
Thank you very much for your review. We are delighted that you appreciated our very central location and the convenience of reaching all the main attractions within a 10-minute walk. We´re glad to hear that you found the apartment welcoming and well-equipped. We hope to host you again soon.
Quality Department.
Excelente localização em Sevilha! Extremamente próximo à Catedral e ao Algarve, numa rua movimentada, com comercio, bares, restaurantes e não impactavam em barulho no apartamento. Instalações amplas e conservadas, com todos os itens necessários a uma boa hospedagem. Recomendo!
Nada a declarar
Réponse du service qualité
Dear Helidea,
Thank you very much for your wonderful review. We are delighted to hear that you found our location in Seville excellent and enjoyed being so close to the Cathedral and the Algarve. It is great to know that the lively street with its shops, bars, and restaurants did not disturb the tranquility of your apartment.
We are also pleased that you appreciated our spacious and well-maintained facilities, as well as the amenities provided to ensure a comfortable stay. Your recommendation means a lot to us. We look forward to welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Anna,
Thank you for your wonderful feedback. I´m delighted to hear that you and your family had a great stay and enjoyed the central location. It was a pleasure hosting you, and I hope to welcome you back in the future.
Réponse du service qualité
Dear Sunita,
Thank you very much for sharing your experience with us. We´re thrilled to hear that you loved the location of our apartment and found it to be conveniently close to all the main attractions while still maintaining a quiet atmosphere indoors.
We´re glad to know that you appreciated the recent renovations and modern amenities, especially the effective AC units, which we understand are crucial for a comfortable stay.
We´re glad that Pablo and our team were able to promptly address any issues you encountered during your stay. Thank you for recommending our apartment. We truly value your feedback and hope to have the opportunity to host you again in the future.
Réponse du service qualité
Dear Connie,
Thank you for sharing your detailed feedback. It´s wonderful to hear that you found the location convenient and the apartment safe, clean, and functional. We´re thrilled that you enjoyed the comfort of the bed and experienced friendly and attentive service from Pablo´s team.
We truly value your constructive thoughts and apologize for any inconvenience you encountered. We´ll certainly take your suggestions regarding communication about cleaning services and door code security into consideration to enhance the guest experience. Additionally, we regret the disturbance caused by the building entrance intercom system and will work on providing clearer instructions to address such issues in the future.
We´re grateful for your positive overall experience despite these setbacks. We hope to have the pleasure of hosting you again in the future, with improved communication and an even more enjoyable stay.
Réponse du service qualité
Dear Casadio,
Thank you for your feedback. We´re glad to hear that you found our property clean and in an excellent location. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.
Quality Department.
Réponse du service qualité
Dear Ali,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay, our location and smooth comunication. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Nothing
Réponse du service qualité
Dear Michael,
Thank you for your positive feedback regarding our great location and the cleanliness and comfort of our rooms. We´re delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we´re pleased that we could provide you with a pleasant experience. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.
Quality Department.
Réponse du service qualité
Dear Zeineb,
Thank you for your kind review. We´re delighted to hear that you found our accommodation clean, spacious, and excellently located. We strive to provide a comfortable and convenient experience for all our guests, and it´s wonderful to know that we met your expectations in these regards. We hope to have the pleasure of welcoming you back in the future.
optimaal gelegen, dichtbij alle bezienswaardigheden. Luxe-gevoel in het vernieuwde appartement.
TV werkte niet maar die hadden we niet echt nodig.
Réponse du service qualité
Dear Cedric,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the optimal location of our apartment and the luxurious feeling of the renovated space.
We apologize for the inconvenience you experienced with the TV not working during your stay. We would have appreciated being informed about this issue while you were here so that we could have taken immediate measures to address it. Rest assured, we have now taken steps to rectify the situation to ensure that all amenities are in proper working order for our future guests.
Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
Warm regards,
Quality Department
The location was amazing. The view was beautiful and very good value for money. They also offered a local guide for tips. Gave us a late checkout when we asked for which we are very grateful. :)
Hard to say. The only thing we missed was there was coffee but no tea but that is nothing to complain about.
Réponse du service qualité
Dear Mokry,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Réponse du service qualité
Dear Rizal,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Stefano,
Thank you for noting the convenient location of our apartment in your review.
We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Réponse du service qualité
Estimado Roberto,
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Estimado Álvaro,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad
The best location! Walking distance to everything: main attractions, great restaurants, a small park for the kids. Comfortable and safe apartment. Friendly and helpful staff.
There was a leaking problem with the shower but the staff was immediately responsive and sent someone to fix it.
Réponse du service qualité
Dear Briana,
Your kind words towards our dedicated staff is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay. Your feedback serves as a strong motivation for us to continue delivering top-notch service, always aiming to exceed our guests´ expectations. Thank you so much for your review, and we eagerly anticipate the opportunity to welcome you back.
Kind regards,
Quality Department
The initial apartment in constitución was not right for us because there was building work going on in the building and we travel with a baby. But I have to say the staff was absolutely AMAZING! Very quickly they offered us another apartment very close by and ended up being perfect for us. I really appreciate how the staff looked after put request quickly so we could have a great holiday. Both apartments were great for babies
The lift on the initial apartment broke down but the team called an engineer the same day.
Réponse du service qualité
Dear Lara,
Thank you for sharing your recent experience. We´re delighted to hear that you found our staff amazing and accommodating to your needs. We´re truly sorry for the inconvenience caused by the building work in the initial apartment, especially while traveling with a baby. However, we´re glad that our team swiftly responded by providing an alternative apartment nearby that suited your requirements, ensuring you had a wonderful holiday. We are glad you found the second apartment amazing for your stay.
We apologize for the inconvenience caused by the lift breakdown in the initial apartment, but we´re pleased our team acted promptly to address the issue by calling an engineer on the same day. Your feedback is invaluable, and we appreciate your understanding.
Kind regards,
Quality Department.
Réponse du service qualité
Dear Mariusz,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
Centralità Comodità
Pulizia Difficoltà di comunicazione
Réponse du service qualité
Dear Gaetano,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.
On the other hand, we deeply regret any difficulties you faced with communication. We are committed to providing clear and comprehensive information to ensure our guests have a seamless experience. We are actively reviewing our communication processes to ensure they are not only more detailed but also easily accessible for our esteemed guests.
Regarding cleanliness, we take immense pride in delivering not only comfort but also impeccable cleanliness in our apartments. We sincerely apologize if your experience did not meet our usual high standards. Please rest assured that we are taking immediate action to reevaluate and enhance our cleaning protocols. This is to ensure that all our apartments are consistently maintained to the highest level of cleanliness, providing a safe and comfortable environment for our valued guests.
We trust that despite the aforementioned inconveniences, you were able to savor the delights of our splendid city, and we hope that the extension of your check-out time contributed to enhancing the overall quality of your stay.
Your feedback is an invaluable source of information for us to improve and grow, and we hope you will consider granting our apartment another opportunity in the future.
Warm regards,
Quality Department
Absolutamente nada.
Réponse du service qualité
Querida Irene,
Agradecemos mucho sus amables palabras en su reseña. Nos complace saber que tuvo una estancia agradable con nosotros. Su satisfacción es nuestra principal prioridad, y estamos contentos de haber cumplido con sus expectativas.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y seguir brindándole experiencias positivas.
Saludos cordiales,
Departamento de Calidad
Nada. Todo perfecto
Réponse du service qualité
Querida Mariana,
Le agradecemos mucho por compartir su reseña positiva. Nos alegra saber que disfrutó de su tiempo con nosotros. Su satisfacción es nuestra prioridad y esperamos tener la oportunidad de atenderle nuevamente en un futuro cercano.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Querida Paola,
Sus palabras amables en su reseña nos han alegrado el día. Saber que tuvo una estancia agradable es nuestra mayor recompensa. Nos complace haber cumplido con sus expectativas y haber contribuido a su comodidad y satisfacción.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y continuar brindando experiencias positivas.
Saludos cordiales,
Departamento de Calidad
Terrific location, can´t really ask for better. Absolutely spotless. Very cosy and comfortable. Very friendly staff.
Réponse du service qualité
Dear Ammar,
We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Neil,
Thank you so much for your positive review, highlighting the convenience of our location. We´re truly grateful for your kind words and thrilled to hear that you found our location to be advantageous.
The strategic location is indeed a significant aspect of our guest experience, and it brings us great satisfaction to know that it played a role in enhancing your stay.
Your choice to stay with us and your generosity in sharing your experience mean a lot. We look forward to the privilege of welcoming you back in the near future.
Kind regards.
Quality Department Manager
De lakens liggen rechtstreeks op de matrassen. Daar zou wat mij betreft een (waterdichte) onderhoes op mogen liggen ivm hygiëne. De matrassen waren wel schoon overigens. Een ophanghaakje in de keuken en op de slaapkamers zou handig zijn.
Réponse du service qualité
Dear Rob,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
None
Réponse du service qualité
Dear Gopi,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Babloo,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Bronwyn,
Thank you for your wonderful review! We´re thrilled that you enjoyed your stay and found the location and amenities to your satisfaction. We truly appreciate your recommendation and hope to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Grand,
Thank you for your kind words. We´re glad you enjoyed your stay.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Christy. We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Nathan. Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip. Jose L.H. Campos. Quality Department Manager.
pulito, al centro, comodissimo ,
Réponse du service qualité
Dear Giovanni,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Deboleena. Thank you for choosing our apartment for your recent stay. We genuinely appreciate your decision and sincerely apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we assure you that we are taking immediate steps to address the issue. We hope to have the opportunity to host you again in the near future, and we will do our utmost to ensure a flawless experience next time. Javier S.V. Quality Department.
Réponse du service qualité
Dear Jarrett,
We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your oppinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Jose L.H. Campos
Quality Department Manager
el regalo de bienvenida y limpieza
tener que dejar el alojamiento a las 11
Réponse du service qualité
Estimada Rocío Lázaro,
Valoramos sinceramente sus comentarios y estamos agradecidos por sus altos elogios. Su satisfacción es nuestra mayor recompensa. Esperamos con anticipación su próxima estancia con nosotros.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimada Karla:
Gracias por su comentario y por elegir nuestro apartamento para su estancia. Nos complace saber que disfrutó de la ubicación céntrica y todas las necesidades proporcionadas para su comodidad. Lamentamos mucho que el sofá cama no cumpliera con sus expectativas y agradecemos su comentario para mejorar. Esperamos tener la oportunidad de hospedarla nuevamente en el futuro cercano y ofrecerle una estancia sin contratiempos.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Ana María:
First of all we want to thank you for choosing us for your month-long-stay in Seville and for taking the time to write this wonderful review of the apartment. It is our greatest reward to know that our guests had a nice stay with us and we will be delighted to welcome you back at anytime at any of our apartments.
Thank you again for making us your choice, we are looking forward to having the opportunity of serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Marco,
We are honoured to receive your positive feedback about your stay at our apartment. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Maddy,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Virginia:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ana,
First and foremost thank you for making us your choice apartment for your stay in Seville. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sheri-Ann,
Thank you for choosing our apartment and for taking the time to share this wonderful review. It is a delight a read that the location and service provided were able to help making your stay a memorable one.
thank you again, we hope to welcome you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Eunjin,
We wanted to take this opportunity to thank you sincerely for choosing our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we genuinely hope that your stay was up to your expectation. We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Andre,
Delivering top quality stays for our guests is our first priority. To know that out of all of your Airbnb stays this one has been your best is the greatest form of thank you we can read. We appreciate the time you have taken to write this review and look forward to receiving you in Seville or any other city where Genteel Home has presence.
Thank you once again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Andrea,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Myriada,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Manni, We thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Lugar muy bien ubicado, frente la giralda y con la para de taxi justo al lado. El piso esta equipado con todo y es un verdadero lujo. Si volvemos a sevilla repetiremos
Réponse du service qualité
Estimado Sergio:
Gracias por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.
Jose L.H. Campos
Director de Calidad
La ubicación, la decoración y la comodidad de los colchones
Algo de ruido por las noches del descansillo y del piso superior
Réponse du service qualité
Estimada Arianne, le damos las gracias por compartir su opinión sobre sus vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Esperamos poder darle la bienvenida de nuevo muy pronto.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Hien, thank you very much for taking the time to share your feedback. We are glad to know that our unbeatable location was a highligh of your stay with us and we look forward to serving you again in the near future.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for staying with us and for reviewing your personal experience. Wea ppreciate your positive feedback and hope to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Chantelle, thank you for your lovely comments regarding your stay and kidn recommentation to other guests. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Location was great! Central to everything. Very clean, modern and comfortable apartment. Would stay here again.
Réponse du service qualité
Dear Sandra, thank you very much for your kind feedback. We are glad to know that your stay with us was a memorable one and you are willing to come back. We hope we will see you again soon.
Aija T.
Quality Department
el alojamiento estaba impecable y con unas vistas maravillosas a la giralda. muy tranquilo y con muy bonito diseño
Réponse du service qualité
Estimado Pinto, nos gustaría agradecerle sus comentarios elogiando su estancia con nosotros. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos volver a verle pronto.
Aija T.
Departamento de Calidad
Het appartement was mooi, schoon, naast de cathedraal. Het personeel kwam gelijk toen we een klacht hadden over de wifi. Het personeel was supervriendelijk en superaardig. Echt een aanbeveling en we komen zeker terug.
Er was geen topmatras voor de boxspring, dat moet wel aangeschaft worden, werd met rugpijn wakker.
Réponse du service qualité
Dear Aghie, thank you very much for sharing your valuable feedback.
Our team is our greatest strength, so we are thrilled that the service you received was a highlight of your stay. in additiona to the cleanliness and beauty of the apartment.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Laura, thank you for this wonderful review, it has been a pleasure for us to read it and we look forward to serving you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Charith, we are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Réponse du service qualité
Dear Hassan, thank you very much for your review. To ensure continuous improvement in our services, we appreciate your feedback about your personal experience at our property.
We are sorry to read about the difficulties you had with our Wifi service. However, we do not seem to find records that our team had been made aware of that while staying with us, for a future occasion please do not hesitate to contact us for anything we may do for you to fully enjoy your stay with us.
We look forward to serving you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Amit, thank you very much for your kind feedback and the highlights on our great location which offer an easy access to many key sites in the city and gives a great local feel.
Thank you for choosing our apartment for your stay on this occasion and for your kind recommendation to our future guests.
Aija T.
Quality Department
Réponse du service qualité
Thank you Johan for your kind feedback. We are glad to know that you enjoyed our cetral location in the heart of Seville.
We look forward to serving you again in the near future.
Aija T.
Quality Department
Réponse du service qualité
Muchas gracias Sebastian por valorar su estancia con nosotros. Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Tuvimos una pequeña incidencia con la televisión que nos resolvieron de forma muy rápida. Sin duda para repetir.
Réponse du service qualité
Querido Álvaro, es un placer recibir estos comentarios sobre nuestro apartamento y servicios.
También nos gustaría darle las gracias por indicar que recibió un servicio eficiente al informar del pequeño problema que tuvo. Sinceramente le agradecemos que nos informara de inmediato, ya que así pudimos intervenir para que siguiera disfrutando de sus vacaciones con nosotros.
Les esperamos de nuevo muy pronto.
Aija T.
Departamento de Calidad
Réponse du service qualité
Estimado Jesús, muchas gracias por su maravillosa opinión y su tiempo dedicado a él. Estamos encartados de saber que fuimos capaces alcanzar sus expectativas.
Esperamos recibirles muy pronto de nuevo.
Aija T.
Departamento de Calidad