Appartement extraordinaire, situé dans l’une des positions les plus prestigieuses et exclusives de Séville : l’emblématique rue Betis. Cette enclave magique, imprégnée d’une histoire riche et d’une tradition passionnante, est devenue l’une des destinations les plus recherchées de la ville.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Service de réception et de garde de bagages. 5€ par valise et par jour.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Betis XXIV. Vue La Tour De l’Or
de à
Réponse du service qualité
Dear Lucie,
Thank you for your wonderful feedback. We´re delighted to hear that you enjoyed our superb apartment, cleanliness, and beautifully decorated rooms. It´s fantastic that you found the location to be very convenient. We appreciate your recommendation of our place to others. If you ever find yourself back in the area, we would love to host you again.
Quality Department.
Nunca nos limpiaron el departamento y no hay agua cliente , avisamos a recepción y nos dijeron que solo hay para 20 personas y que teníamos que esperar 20 0 30 min , esperamos 3 días y nunca hubo agua caliente , eso pésimo ya que hace mucho frío .
Réponse du service qualité
Estimada Iliana:
Agradecemos sinceramente su comentario y nos complace saber que valoró positivamente nuestras instalaciones y la excelente ubicación de nuestro establecimiento.
Lamentamos mucho los inconvenientes que experimentaron durante su estancia con el suministro de agua caliente. Hemos tomado sus comentarios muy en serio y quiero asegurarle que desde entonces hemos trabajado diligentemente para mejorar nuestro sistema y garantizar que funcione correctamente. En este momento, el problema con el agua caliente ha sido resuelto y el servicio opera adecuadamente.
Respecto a la limpieza del apartamento es importante destacar que, tal y como se indica en los detalles de la reserva, las limpiezas no están incluidas en la tarifa estándar. No obstante, si desean este servicio, siempre pueden contratarlo como un servicio extra durante su estancia. Lamentamos cualquier confusión que esto haya podido causar.
Valoramos enormemente sus comentarios, ya que nos ayudan a identificar áreas de mejora y a seguir brindando un servicio de calidad a nuestros huéspedes. Esperamos tener la oportunidad de recibirla nuevamente en el futuro y ofrecerle una experiencia más satisfactoria.
Departamento de Calidad.
Refroidissement de l eau de la douche après une utilisation.
Réponse du service qualité
Dear Mohammed,
Thank you for highlighting the excellent location of our apartment in your review.
We are sorry to hear about the problem you had with the water heating system. as it is an electric system, the boiler has a storage capacity of hot water that, if it is completely used up, we must wait for some time for the hot water to be regenerated again. However, we have solved this problem by increasing the stored hot water capacity to avoid similar situations in the future.
We hope to have the pleasure of welcoming you back in a more satisfactory manner.
Kind regards,
Quality Department
Todo perfecto, super nuevo, super limpio, todas las comodidades y unos colchones comodisímos. Hemos estado agustísimo. TOP!!!!
Lo único que no nos gustó (por decir algo) fueron las almohadas, demasiado finas e incómodas.
Réponse du service qualité
Estimado Antonio Jesús,
Agradecemos de manera sincera y entusiasta sus alabanzas. Nos alegra enormemente que haya tenido una experiencia satisfactoria en nuestro apartamento.
Tendremos en cuenta sus recomendaciones sobre las almohadas. El confort de nuestros huéspedes es nuestra prioridad.
Esperamos tener la oportunidad de hospedarlo de nuevo en el futuro.
Saludos cordiales,
Departamento de Calidad
Todo en general
Nada
Réponse du service qualité
Estimado Fortia,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Ella,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.
Regarding the wifi, we are sorry to hear that you had problems with the wifi connection. We are installing repeaters so that this will not happen again in the future. We also have wifi repeaters available for our guests in our reception. We would have liked to have been informed of this problem so that we could have found a quick solution.
We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Laura,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Kind regards,
Quality Department
Beautiful place with very comfortable beds, in a great location. Rooftop cafe an unexpected bonus too
Air con turned up very high and didn’t appear to be adjustable so it was a little cold in the apartment
Réponse du service qualité
Dear Kate,
Thank you for sharing your experience during your weekend break at our place. We´re delighted to hear that you found the apartment beautiful and the beds comfortable, and that the rooftop cafe was a pleasant surprise.
We apologize for any inconvenience you experienced with the air conditioning. Our units are typically adjustable, and we explain how to use them during our check-in process. However, if this was not the case during your stay, our reception team would have been more than happy to assist you in adjusting the settings to ensure your comfort.
Your feedback is important, and we hope you´ll consider staying with us again in the future. We´ll strive to provide a more comfortable and enjoyable experience during your next visit.
Thank you for choosing us and for sharing your observations.
Sincerely,
Quality Department
Réponse du service qualité
Dear Alice,
We extend our heartfelt gratitude for your generous review praising our team. It brings us immense joy to know that our staff played a significant role in enhancing your experience during your time with us.
Your words of appreciation will undoubtedly serve as a source of encouragement for our team members who strive to deliver exceptional service. We consider guest satisfaction to be our utmost priority and hearing about the positive impact our staff had on your stay reaffirms our commitment.
Should your travels bring you back this way, we would be honored to welcome you again. Your feedback is truly valuable to us and we eagerly anticipate the opportunity to serve you once more.
Kind regards,
Quality Department
Réponse du service qualité
Dear Matthias,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department
Réponse du service qualité
Dear Katherine,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,
Quality Department
Location was amazing !
Réponse du service qualité
Dear Harry,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Réponse du service qualité
Dear Ings,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Kind regards,
Quality Department
Hartelijke ontvangst door Andrea die aan de receptie zat. Zeer vriendelijk personeel, steeds bereid om te helpen. Appartement is modern en warm aangekleed. Zeer goede bedden en het zwembad op het dak alsook de tafels met uitzicht op de oude stad waar we konden aperitieven / eten waren zeer aangenaam. Oude stad is op 400m (de brug over). Supermarkt op 300m en restaurants naast de deur maar de beste tapasbars zijn in de oude stad!
eigenlijk niets!
Réponse du service qualité
Dear Bruno,
We sincerely thank you for taking the time to recognize our staff´s efforts in your comprehensive review. We´re absolutely delighted to know that our team´s dedicated service made a positive impact on your stay and contributed to your overall experience. Your kind and encouraging feedback serves as an invaluable motivation for us. We remain committed to serving you with excellence and look forward to the opportunity to welcome you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Nick,
We´re genuinely delighted that our staff left a positive impact on you. Creating a warm and friendly environment is something we deeply value. Knowing that our efforts resonated with you encourages us to continue delivering exceptional service. Thank you for sharing your experience, and we can´t wait to have the pleasure of welcoming you back.
Kind regards,
Quality Department
Réponse du service qualité
Dear Onana,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Hélder,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards.
Quality Department Manager
Réponse du service qualité
Dear Clarisse,
We extend our heartfelt gratitude for your incredibly positive review. Your words truly brighten our day. We´re thrilled to have had the opportunity to host you at Betis in Seville. Your satisfaction is our reward, and we look forward to providing you with more exceptional experiences in the future. If you have more thoughts to share or if you´re considering returning, please know that we´re here to make your stay even better. Thank you for being our valued guest.
Kind regards.
Quality Department Manager
Réponse du service qualité
Dear Filipe,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Cristina,
Muchísimas gracias por su valoración, nos da fuerza para seguir mejorarando la calidad de nuestros servicios. Gracias por elegirnos.
Un saludo.
Jose L.H. Campos
Director de Calidad