Découvrez la véritable essence de Séville dans cet appartement impressionnant, niché dans l’illustre Calle Betis. Cette enclave unique, ancrée dans la culture et la tradition, est devenue l’une des destinations les plus recherchées et exclusives de la ville.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Service de réception et de garde de bagages. Inclus dans le prix.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Betis XIV. vue La Tour De l’Or
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El alojamiento es increíble; la decoración, la limpieza, la ubicación, la comodidad de las camas, la azotea, las vistas...No puedo destacar nada porque todo me encantó.
Al estar en una calle de marcha por la noches pasan grupos de fiesta y te pueden despertar pero es que la ubicación es tan buena que compensa cualquier ruido
Réponse du service qualité
Estimada Raquel:
Le agradecemos sinceramente por compartir su experiencia. Nos alegra saber que su estancia ha sido tan placentera y que ha disfrutado de la decoración, la limpieza, la comodidad de las camas, la azotea y sus vistas. También nos complace que la ubicación haya sido un punto destacado para usted.
Le agradecemos igualmente su comprensión respecto a la posible presencia puntual de ruido exterior. Es importante destacar que, al estar situados en el centro de la ciudad, en determinadas épocas del año o durante festividades puntuales que se celebren en la zona, puede percibirse algo de ambiente en las calles. No obstante, nos complace saber que la excelente ubicación del alojamiento ha sido un valor añadido y que su experiencia ha sido positiva en todos los aspectos.
Gracias por elegirnos para su estancia en Sevilla. Será un placer recibirle nuevamente en el futuro.
Departamento de Calidad.
Amazing location, very central and on the bank of the river in Triana, so city centre very accessible. Modern apartment yet had a very Spanish feel to it. Very friendly and helpful reception staff. Comfortable beds, good sized television in the living room. Compact and served the purpose very well; will definitely consider staying again. Reception was able to store our luggage post checkout which was very helpful.
Limited kitchen - small in size though compact - only two plate induction with necessary cookware. Would be good to have more regular bowls for cereal, reheating etc. No regular oven. This is as expected as the description does not mention oven. There is a microwave oven.
Réponse du service qualité
Dear Harshavardhan,
Thank you for sharing your experience with us. We are thrilled to hear that you enjoyed the apartment’s central location, modern design, and the helpfulness of our reception staff. It is wonderful to know that the apartment met your needs, and we are pleased that the luggage storage service was useful to you.
We also appreciate your feedback on the kitchen facilities. We aim to provide everything necessary for a comfortable stay, and we will certainly consider your suggestions regarding additional kitchenware for future improvements.
It was a pleasure having you stay with us, and we hope to welcome you again in the future.
Quality Department
Réponse du service qualité
Dear Ronny,
Thank you for sharing your experience. We are delighted to hear that you and your family had a wonderful stay and that the apartment’s central location allowed you to explore the city with ease. It is also great to know that you appreciated the cleanliness, tranquility, and modern amenities, as well as the stylish decor. We are especially pleased that our team provided you with helpful and friendly service, making your stay even more enjoyable. Knowing that you would choose our apartment again on your next visit to Seville is the greatest compliment we could receive. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Xishi,
We appreciate you taking the time to write your review. We are pleased to hear that your stay with us was a positive experience and that the location allowed you to move around easily and explore the historic center and its surroundings.
We sincerely value your feedback and appreciate you sharing your thoughts. It would be a pleasure to welcome you again in the future.
Réponse du service qualité
Dear Gerry,
We sincerely appreciate your kind words and for taking the time to share your experience. Your feedback motivates us to continue working with dedication to always offer the best. We are proud to know that we were able to meet your expectations, and your satisfaction drives us to continually improve. If you have the opportunity to stay with us again in the future, we will ensure that your experience is just as memorable.
Thank you for being part of this journey and for your generous praise.
Réponse du service qualité
Dear Tomislav,
Thank you very much for taking the time to share your wonderful experience at our apartment in Seville. We are delighted to know that you enjoyed the thoughtful decoration, the comfort of the rooms, and the privileged location in the charming Triana neighborhood.
It brings us great joy to hear that the quality of the accommodation, cleanliness, and service contributed to making your stay unforgettable. Feedback like yours encourages us to continue offering unique experiences to our guests.
We truly appreciate your kind words and look forward to welcoming you again in the future.
Réponse du service qualité
Estimada Paulina,
Apreciamos enormemente su reseña positiva y el impacto favorable que tiene en nuestro equipo. Su satisfacción es nuestra mayor recompensa y nos impulsa a mantener nuestro compromiso con la excelencia en el servicio.
Si en algún momento decide emprender un nuevo viaje, sería un honor recibirle nuevamente. Sus comentarios nos inspiran a seguir brindando experiencias inolvidables.
Le agradecemos compartir su satisfacción con nosotros y por habernos elegido como su opción de alojamiento.
Réponse du service qualité
Dear Roel,
Thank you so much for taking the time to write your review. We are glad to hear that the location of our accommodation was perfect for your stay and that you enjoyed being close to the historic center.
Thank you again for your feedback. We look forward to the pleasure of hosting you in the future.
Réponse du service qualité
Dear Steve,
Thank you for your wonderful review. We are so pleased to hear that the apartment met your expectations and that you enjoyed the fantastic location, with its beautiful views of the river, tower, and cathedral. It’s lovely to know that the sound of the bells on Christmas Eve added to your festive experience. We are also glad that the two bathrooms made your stay more comfortable. Your recommendation means a great deal to us, and we would be delighted to welcome you back in the future.
Réponse du service qualité
Dear Paulo,
Thank you for sharing your experience with us. We are pleased to hear that you found the apartment comfortable and well-heated, and that the location suited your needs.
Regarding the noise, we would like to highlight that our property is located in a generally peaceful area. However, depending on the time of year or local festivities, some external noise may be more noticeable on certain days. We appreciate your understanding, and we take your feedback into account as we continue to improve our services.
We hope to have the pleasure of welcoming you again in the future.
Réponse du service qualité
Dear El Mehdi,
Thank you for your kind words regarding your stay. Hosting you has been a delight, and we hope to have the privilege of welcoming you again.
Todo instalaciones modernas bien decoradas y cómodas. Ubicación perfecta. Personal de 10
La insonorización no es buena , por las ventanas exteriores se escucha todos ruidos de la calle y la gente cantando hasta tarde y por dentro tampoco está bien insonorizado los que se alojaban arriba aunque la propiedad específica no hace ruido a partir de las 24:00 , estuvieron hasta las 2 de la.mañana molestando y arrastrando sillas.Aunque la propiedad.nos pidió disculpas por ser algo inusual deberían insonorizar mejor porque el precio que se paga por.noche bien merece puedan evitar ruidos de la calle y clientes poco responsables y ruidosos. Por lo demás un 10
Réponse du service qualité
Estimada Eva:
Le agradecemos sinceramente por compartir su experiencia con nosotros. Nos complace saber que disfrutó de nuestras instalaciones modernas, bien decoradas y cómodas, así como de la excelente ubicación y del servicio de nuestro personal.
Sin embargo, lamentamos que el nivel de insonorización no haya sido completamente satisfactorio. Dado que el apartamento se encuentra en una ubicación céntrica, el ruido de la calle puede resultar más perceptible en determinadas épocas del año o durante festividades locales. En su caso, la celebración de La Magna atrajo a muchas personas a la zona, lo que pudo haber causado un incremento temporal del ruido. En cuanto al ruido puntual de los inquilinos, hemos tomado nota de su comentario y nos comprometemos a seguir controlando estas situaciones. Tal y como se le informó, en caso de incidentes durante su estancia, le pedimos que se ponga en contacto con nosotros por teléfono, ya que el chat no está operativo fuera del horario de recepción. De esta manera, podremos resolver cualquier inconveniente de manera inmediata y asegurar siempre el confort de nuestros huéspedes.
Agradecemos profundamente su valiosa retroalimentación y nos comprometemos a continuar mejorando nuestros servicios. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Réponse du service qualité
Dear Jessica,
Thank you for sharing your feedback. We are delighted to hear that you had a fantastic stay and that the apartment met your expectations, particularly the central location and the view from the rooftop terrace.
However, we sincerely regret that you experienced some noise during your stay. It is important to mention that, depending on the time of year and local festivities, occasional noise may become more noticeable. Nonetheless, we will review the soundproofing system of the property to ensure it effectively minimizes any external noise.
Thank you once again for your valuable comments. We look forward to the opportunity of welcoming you back in the future.
If I really have to think of something, I would like to have enough coffee capsules for all the days we stayed, not just for the first couple of days.
Réponse du service qualité
Dear Stefania,
Thank you so much for your wonderful feedback. We are thrilled to hear that you had such a positive experience and that you found the apartment flawless in every aspect. We appreciate your suggestion regarding the coffee capsules. We will certainly take it into consideration to improve the experience for future guests. Thank you again for sharing your thoughts, and we look forward to hosting you again in the future.
Quality Department.
Loved the beds and pillows they were so comfortable! The whole apartment was gorgeous and the views and location were so great! Basically everything we wanted to go do or see was about a 20 min walk for us. We were a group of 4 girls and we all were so sad to leave! The staff were really helpful, informative and lovely i would 10/10 recommend staying here. The pool on the rooftop terrace looked really nice as well, shame it wasnt the season for it though!
The hot water in the showers doesn´t always last too long, or at least if both showers are in use at the same time. Not a huge deal for us we just showered slightly after each other and it was fine! It can get a bit noisy if you´re staying in the room with the view, mostly on weekends as there are a lot of bars around but it wasn´t too loud we still managed to sleep fine
Réponse du service qualité
Dear Muhaddissa,
Thank you so much for sharing your kind feedback. We are thrilled to hear that you enjoyed the apartment, its location, and the comfort of the beds and pillows. It´s also wonderful to know that our team was helpful and that you appreciated their service.
Regarding the noise, we would like to inform you that, depending on the time of year, there may occasionally be some noise due to the vibrant nature of the area. However, this is generally a rare and brief occurrence. Rest assured, our windows are equipped to isolate external noise, and we hope they provided the comfort and peace you needed during your stay.
We appreciate your understanding and are delighted that you had a pleasant experience overall. We would love to welcome you back in the future, and we hope you can enjoy the rooftop pool during your next visit.
Quality Department
Todo fue increíble. Hotel, ubicación, vista, cercanía a atracciones de la ciudad. Maravilloso entorno en el río, frente a la torre dorada. Simplemente un lugar maravilloso!!!
Nada
Niks.
Réponse du service qualité
Dear Esther,
Thank you very much for your positive review. We are glad to hear that you enjoyed your stay in our modern and spacious flat and that the prime location met your expectations. It is nice that you opted for a room with a view and that it was worth it!
We are also delighted that our staff were able to help you so well, even outside reception opening hours. Your satisfaction is very important to us. We hope to welcome you again in the future.
Quality Department
Réponse du service qualité
Dear Paula,
Thank you for your kind review of your recent visit. It has been a pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the future.
Réponse du service qualité
Estimado Dario:
Le estamos sinceramente agradecidos por tomarse el tiempo de compartir sus impresiones, y valoramos especialmente su mención sobre la excelente ubicación de nuestro apartamento. Su satisfacción es nuestra meta y nos llena de orgullo haber cumplido con sus expectativas.
Departamento de Calidad.
Réponse du service qualité
Dear Yi,
We sincerely thank you for your kind words. We are very pleased to hear that you had the best stay in Spain and that our team was organised and attentive during your visit. We are honoured that you found our accommodation elegant and peaceful, as well as its convenient location.
We appreciate your recommendation and hope to have the opportunity to welcome you again in Seville.
Réponse du service qualité
Estimado Santiago:
Agradecemos sinceramente su comentario y nos complace saber que disfrutó de su estancia en nuestro establecimiento. Es gratificante saber que encontró el lugar cómodo y que contaba con todas las comodidades necesarias para una excelente experiencia.
Nos alegra que Andrea, quien lo recibió, haya estado atenta a sus necesidades; uno de nuestros principales objetivos es brindar un servicio de calidad, y nos complace haberlo logrado en su caso. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Dear Susan,
Thank you for your valuable feedback. We are pleased to hear that you enjoyed the lovely atmosphere, great location, and attentive staff. We appreciate your suggestions regarding additional storage in the bedrooms and bathrooms. Your input is important to us, and we will certainly consider these improvements to enhance our guests´ experience. We hope to welcome you back in the future for an even more enjoyable stay.
Ligging, ruimte, inrichting
Niets
Réponse du service qualité
Dear Greg,
Thank you for your great review. We’re delighted to hear that you enjoyed the prime location of the apartment, with its proximity to major attractions and the convenience of a good restaurant nearby.
We’re also pleased that you found the place clean and well-maintained. Your recommendation means a lot to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
Réponse du service qualité
Dear Chris,
Thank you for your feedback. We’re pleased to hear that you found the space beautiful and appreciated its central location, making it convenient for exploring the sights you wanted to see. We hope to have the pleasure of hosting you again in the future.
Fantastic location and impeccable property! So clean and comfortable. Such an efficient use of space and we´ll equipped kitchen. The view of the canal and the rooftop pool were a bonus!!
The only minor issue was street noise, but it´s to be expected in such a central location over a weekend.
Réponse du service qualité
Dear Jennifer,
Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you enjoyed our fantastic location, the cleanliness, and the comfort of the property, as well as the well-equipped kitchen and the views of the canal and rooftop pool.
We appreciate your understanding regarding the street noise. As you mentioned, being in such a central location, can sometimes come with a bit of noise. The level of noise can indeed vary depending on the time of year and local festivities. However, we hope that the double glazing of our windows effectively minimized any disturbances when closed, ensuring a peaceful environment within the apartment.
Your feedback is invaluable, and we look forward to welcoming you back for another pleasant stay in the future.
Quality Department.
The apartment is very well equipped.
Nothing.
Réponse du service qualité
Dear Aysegul,
Thank you for your wonderful feedback. We´re thrilled to hear that you enjoyed the apartment and its excellent location. It’s great to know that you found everything well-equipped and had a positive experience during your stay. We hope to welcome you back again soon.
Quality Department.
Réponse du service qualité
Dear Tanya,
Thank you for your feedback and for sharing your positive experience with us. We´re delighted that you loved the location, decor, and the convenience of the shutters, as well as the easy parking and the AC. We sincerely apologize for the inconvenience you experienced with the pool. Unfortunately, due to necessary maintenance, we had to temporarily close it during your stay. However, we´re pleased to inform you that the pool is now fully operational. We truly appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay.
Réponse du service qualité
Dear Femke,
Thank you for your kind review. We’re delighted to hear that you had a great stay and found the apartment spacious and clean. It’s wonderful that you enjoyed the rooftop pool as well. We hope to have the pleasure of welcoming you back in the future.
Very clean, very helpful host and overall great experience
Would be nice to have swimming pool opening hours longer
Réponse du service qualité
Dear Dipesh,
Thank you for your positive review. We are delighted to hear that you found our location great and our value for money excellent. It´s wonderful to know that you appreciated the cleanliness and the helpfulness of our hosts, contributing to an overall great experience.
Regarding the swimming pool hours, we understand your desire for extended availability. Our current schedule is designed to ensure proper maintenance and cleanliness for all our guests. We will certainly take your feedback into consideration as we continuously strive to improve our services.
Thank you once again for your valuable input. We hope to welcome you back soon for another enjoyable stay.
Quality Department.
Réponse du service qualité
Dear Claire,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Quality Department.
Réponse du service qualité
Dear Liz,
Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and found our location convenient, with its fabulous view of the Torre del Oro. It´s great to know you appreciated the cleanliness and comfort of the property, as well as the ease of check-in and our assistance with taxis. We´re glad the rooftop pool provided relief from the heat and that you enjoyed the nearby restaurants. Your recommendation means a lot to us, and we hope to welcome you back in the future.
Quality Department
Réponse du service qualité
Dear Julian,
Thank you for your exceptional review. We are thrilled to hear that you found the apartment beautifully decorated. It´s wonderful to know you enjoyed the lovely views of the river and cathedral, and that our central location allowed you to easily explore nearby attractions like the Alcazar, Cathedral, Sierpes shopping, and the park. We’re delighted that the rooftop pool provided a great way to unwind after a day of sightseeing. We also appreciate your kind words about the information provided before your stay and the helpfulness of our reception staff. Thank you for recommending us so highly. We look forward to welcoming you back to Sevilla in the future.
Réponse du service qualité
Dear Sanjay,
Thank you for your kind review. We are delighted to hear that you had a great stay and found the location, service, and space to be exactly as described. We appreciate your feedback and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Kapil,
Thank you for your wonderful review. We are delighted that you enjoyed our great location by the river, surrounded by plenty of restaurants and bars. It´s fantastic to hear that our host provided you with friendly and helpful service.
Please note that our entire property is designated as non-smoking to ensure a pleasant environment for all guests.
Thank you for your understanding and we look forward to welcoming you back in the future.
Réponse du service qualité
Estimada Paula:
Agradecemos de manera sincera y entusiasta sus alabanzas. Nos alegra enormemente que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros y nos inspira a seguir mejorando cada día. Será un placer recibirle de nuevo en el futuro.
Departamento de Calidad.
Réponse du service qualité
Dear Kasper & Nadia Nim,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
The place was pretty clean and looked brand new. The location is excellent. I didn’t give it a 10 b/c one of the rooms had a black out that was not working. The room was facing the internal patio which has automatic lights. So as people came back in the late hours I could see the lights coming on and off. I reported this to the property manager. The windows are noise proof and everything very close by. I would definitively stay in the same place.
Except for the non-working blackout system ( which is electric- a plus!) everything was outstanding.
Réponse du service qualité
Dear Rafael,
Thank you for sharing your feedback and for your kind words about our property. We are delighted to hear that you enjoyed your three days in Seville and appreciated the cleanliness, newness, and excellent location of our place.
We sincerely apologize for the inconvenience caused by the malfunctioning blackout blind in one of the rooms. Unfortunately, due to the need to wait for specific parts, we were unable to resolve the issue as quickly as we would have liked. We assure you that the problem has now been fully addressed to ensure the comfort of our future guests.
We are pleased that despite this issue, you found everything else to be outstanding, including the noise-proof windows and the convenient proximity to local attractions. We look forward to welcoming you back and providing an even better experience on your next visit.
Quality Department.
Réponse du service qualité
Dear Lilly,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Réponse du service qualité
Dear Amelie,
Thank you for your feedback. We´re pleased to hear that you enjoyed our apartment and found the location to be excellent.
We apologize for any inconvenience caused by the noise. Please note that noise levels can vary depending on the time of year or local festivities. However, we will certainly review our soundproofing system to see if any improvements are needed. We apologise once again for this.
We appreciate your understanding and hope that despite this inconvenience, you were still able to enjoy your stay with us. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Claudia,
Thank you for your wonderful feedback. We are delighted to hear that you found our holiday apartment beautifully designed and perfectly furnished. It´s fantastic to know that you enjoyed its proximity to the old town and the variety of restaurants in the area. The rooftop terrace sounds like a dream, perfect for breakfast, relaxing by the pool with loungers, and enjoying the beautiful illuminated view of the city. We are also pleased to hear that our accommodation is well-suited for wheelchair users. Your kind words mean a lot to us, and we would be delighted to welcome you back anytime.
Quality Department
Réponse du service qualité
Dear Stefania,
Thank you for your kind review. We´re delighted to hear that you enjoyed our convenient location just 5 minutes from the center, as well as the peaceful atmosphere of our place. It´s wonderful to know that you appreciated our rooftop pool and bar, as well as our commitment to cleanliness and attention to detail. Your compliments about our excellent reception are truly appreciated. We look forward to welcoming you back for another enjoyable stay in the future.
Quality Department.
Réponse du service qualité
Dear Stefania,
Thank you for sharing your experience. We´re delighted to hear that you enjoyed your stay in our apartment with all comforts. We are also glad to hear that you found the location convenient for exploring the city. Providing exceptional hospitality is our priority, and we´re thrilled it enhanced your visit. We look forward to welcoming you back soon.
Quality Department.
Réponse du service qualité
Dear Jennifer,
Thank you for your wonderful review. We´re thrilled to hear that you thoroughly enjoyed your stay at our Airbnb in Sevilla. It´s fantastic to know that the cleanliness, amenities, location, and view all met your expectations. We strive to provide excellent service, and we´re glad our management team was responsive and helpful during your stay. Your recommendation means a lot to us. We´d be delighted to welcome you back anytime. Thank you for choosing to stay with us.
Niets. Tip: een paar kommetjes (voor yoghurt of vla) was handig geweest.
Réponse du service qualité
Dear Janneke,
We sincerely appreciate your kind words and are pleased to hear that you enjoyed your stay in our beautiful apartment. We strive to provide a comfortable and well equipped environment for our guests, and we´re glad to know that you appreciated the décor, the comfort of the beds, the soundproofing of the rooms, and the efficient air conditioning.
We´re also delighted to hear that you enjoyed the spacious living room and the beautiful view of the river and historic buildings. We take pride in our convenient location, close to the city center and surrounded by excellent tapas restaurants and useful amenities such as supermarkets and airport bus stops. We regret that you noticed the absence of some bowls in the kitchen. We appreciate your suggestion and will take it into account to improve our facilities and services in the future.
Once again, we thank you for choosing to stay with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you back on your next visit to the city.
Quality Department.
Alles was top
Réponse du service qualité
Dear Frauwe,
Thank you for your glowing review. We´re delighted to hear that our ideally located apartment with its stunning view of the cathedral was perfect for your stay. We´re thrilled that everything met your expectations and that you enjoyed our rooftop breakfast and cocktail bar. Your recommendation means the world to us. We look forward to welcoming you back for another top-notch experience.
Quality Department.
Położenie, wyposażenie i udogodnienia w apartamencie, czystość
Nic
Réponse du service qualité
Dear Wojciech,
Thank you so much for your positive review, highlighting the convenience of our location. We´re truly grateful for your kind words and thrilled to hear that you found our location to be advantageous.
The strategic location is indeed a significant aspect of our guest experience, and it brings us great satisfaction to know that it played a role in enhancing your stay.
Your choice to stay with us and your generosity in sharing your experience mean a lot. We look forward to the privilege of welcoming you back in the near future.
Kind regards,
Quality Department
Centrally located. Very clean and comfortable. Everything we needed. The staff was so helpful. The rooftop terrace with the families own cheese was a great treat.
We loved everything!
Réponse du service qualité
Dear Theresa,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Chunren,
Thank you for your review of our apartment. We´re delighted that you found the location convenient and safe, and enjoyed the proximity to excellent restaurants nearby. We also appreciate your compliments on the cleanliness of the rooms.
Regarding the minor issues you mentioned, we aim to address and improve your stay. In addition to curtains, our apartment is equipped with electric blinds to reduce light and occasional noises that may occur. Furthermore, we would like to assure you that we are working to provide a more constant supply of hot water to ensure the comfort of all guests comfort.
Thank you once again for your feedback. We look forward to serving you again and providing exceptional service.
Our stay was amazing. The apartment was wonderful, exactly as presented in the pictures. We had a really nice view. It is perfectly located, at walking distance of everything. It was very clean. You have all the facilities you might need and even more. The receptionist was very nice and helpful. She gave us a lot of recommendations, from places we should visit to restaurants and tapas bars. If you want a quiet room, you should keep in mind that the one with a nice view can get noisy in weekends, but we didn’t mind at all.
We couldn’t stay longer
Réponse du service qualité
Dear Oana,
Thank you so much for taking the time to share your fantastic experience with us. We are thrilled to hear that your stay in the apartment was amazing and that it lived up to your expectations, exactly as presented in the pictures.
We are pleased that you enjoyed the wonderful view and appreciated the central location, making it convenient to access everything on foot. It´s great to know that the cleanliness and the provided facilities exceeded your expectations, and we´re especially glad that the receptionist was helpful in offering recommendations for your visit.
It was a pleasure hosting you, and we regret that your stay couldn´t be longer. If your travels bring you back to the area, we would be more than happy to welcome you again.
Quality Department
The noise in the master bedroom during the weekend is hectic. It was hard to sleep, people going over the streets till 04.30. Please put at Least earplugs in the rooms at the front. Besides that! Wonderful appartment
Réponse du service qualité
Dear valued guest,
Thank you for providing feedback on your recent stay. We sincerely apologize for any inconvenience caused.
We have taken note of your suggestion and will certainly consider to minimize disturbances and ensure a more restful stay for our guests. On a positive note, we´re thrilled to hear that you found the apartment wonderful aside. We appreciate your understanding and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with an improved and more enjoyable stay in the future.
Quality Department
Réponse du service qualité
Dear 홍,
We sincerely thank you for taking the time to recognize our staff´s efforts in your comprehensive review. We´re absolutely delighted to know that our team´s dedicated service made a positive impact on your stay and contributed to your overall experience. Your kind and encouraging feedback serves as an invaluable motivation for us. We remain committed to serving you with excellence and look forward to the opportunity to welcome you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Benjamin,
Thank you for your lovely review. We´re thrilled to hear that you loved your stay and found the apartment so comfortable. It´s great to know that having someone on-site for assistance added to your experience. We appreciate your positive feedback and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Christelle,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Beautifully decorated apartment in a prime location. Cross the bridge and you are in the city centre. Very well equipped and comfortable.
Liked it all. Nothing to dislike.
Réponse du service qualité
Dear Sian,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Réponse du service qualité
Dear Cathy,
Thank you for taking the time to share your feedback with us. We truly appreciate your insights and want to extend our sincere apologies for any inconvenience you experienced during your stay.
We would like to clarify that the problem with the elevator was a one-off, as we told you during your stay, however, we are pleased to inform you that the issue with the elevator has been promptly addressed, and it is now in proper working order.
On the other hand, we apologize for the inconvenience with the rain and wet floors. We are an environmentally committed company, and our building features open ceilings to harness natural daylight and the wonderful climate our city offers, promoting as well energy savings, and this also creating a warm and welcoming space for our guests. We regret that the weather during your stay was not the most pleasant, with some rainy days. We hope to welcome you back soon and provide you with the most enjoyable stay possible.
Quality Department.
The apartment was way nicer than the photos, beautifully appointed and well stocked. The reception staff, Maria and Jesus went out of their way to be helpful and even gave us their Nespresso machine when ours broke. The pool area is fantastic and position of the apartments perfect with a wonderful view of the river and the old town.
Only 2 little niggles - We could really have done with some drawers to put our clothes away and for those staying longer than a couple of days, a mid-stay clean would be appreciated.
Réponse du service qualité
Dear Sally,
Thank you for your kind words and for choosing to stay with us. It´s wonderful to know that you found the apartment even more impressive than the photos, beautifully appointed, and well-stocked. We take great pride in ensuring our accommodations are of the highest quality. We´re especially grateful for your kind words about our reception staff, Maria and Jesus. They always go the extra mile to assist our guests.
We are very sorry for the inconvenience with the drawers, despite this, all our apartments have closets where our clients can hang their clothes to make their stay more pleasant. We will take your comment into account for possible improvements in our furniture.
Additionally, regarding to the mid-stay clean, as you can see on our website, despite not being classified as a hotel that does offer these services included in its rate, we give the possibility of this service being contracted for all clients who request it. We regret the misunderstanding in this regard.
Your feedback is invaluable, and we look forward to hosting you again in the future. Thank you for your trust in our company.
Kind regards,
Quality Department
Réponse du service qualité
Dear Sergey,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Kind regards,
Quality Department
Réponse du service qualité
Dear Simon,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Réponse du service qualité
Dear Renato,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department
Réponse du service qualité
Dear Becca,
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Kind regards,
Quality Department
Acho k deviam apostar num melhor isolamento pois a nível de ruído exterior ouve se um pouco. Digo isto não como crítica mas como sugestão de melhoria, pois não tenho nada a criticar.
Réponse du service qualité
Dear Pedro,
Thank you for sharing your positive experience with us.
We´re thrilled to hear that you loved the service, the location, and everything about your stay. It´s heartening to know that our reception staff went above and beyond to take care of you.
Thank you for your advice regarding the isolation of external sound. All our apartments feature a sound isolation system to ensure the restfulness of our guests, so we will take note of your advice to enhance this aspect and provide the best service possible.
Thank you for your understanding and for offering suggestions for improvement. We´re glad you had an overall excellent experience, and if you decide to visit again, we´ll strive to make your stay even better.
Warm regards,
Quality Department Manager
Sitio acogedor bonito limpio el personal súper amable la ubicación inmejorable te sientes como en casa
Nada en absoluto
Réponse du service qualité
Querido José,
Le agradecemos mucho por compartir su reseña positiva. Nos alegra saber que disfrutó de su tiempo con nosotros. Su satisfacción es nuestra prioridad y esperamos tener la oportunidad de atenderle nuevamente en un futuro cercano.
Saludos cordiales,
Departamento de Calidad
Excellent emplacement. Appartement moderne décoré avec goût. Petite piscine appréciable en roof top. Parfait.
Rien
Réponse du service qualité
Dear JJ,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Julija,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Julija,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Laura,
We appreciate your kind words. Thank you.
Kind regards.
Jose L.H. Campos
Quality Department Manager