Appartement de deux chambres élégant et lumineux situé au cœur de la ville de Séville, plus précisément à Puerta Jerez, avec une vue parfaite sur la Torre del Oro et à quelques minutes de tous les principaux monuments de la ville.
En entrant dans l’appartement, nous trouvons le salon qui dispose d’un canapé-lit confortable, d’une Smart TV avec accès Internet, d’une table à manger pour quatre personnes, de balcons avec une vue imprenable sur la Torre del Oro et d’un coin salon lumineux avec un fauteuil confortable où vous pourrez vous détendre Pendant votre séjour. À droite, nous trouvons la cuisine, avec une distribution ouverte, qui dispose de tous les ustensiles nécessaires pour rendre votre séjour plus agréable.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Service de réception et de garde de bagages. 5€ par valise et par jour.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Almirante Lobo II
de à
Réponse du service qualité
Estimada Mariana:
Agradecemos sus comentarios sobre nuestro apartamento. Nos complace saber que disfrutó de su excelente ubicación en el centro de la ciudad y que encontró todas las comodidades necesarias para sus vacaciones en Sevilla. Además, nos alegra saber que nuestro servicio de asistencia durante todo el viaje contribuyó a hacer su estadía aún más placentera. Agradecemos su recomendación y esperamos darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Estimado Luis:
Nos complace enormemente recibir sus elogios sobre su reciente estancia en nuestro apartamento en Sevilla. Nos esforzamos por ofrecer una experiencia excepcional a nuestros huéspedes, y saber que disfrutó de la belleza y la conveniente ubicación del apartamento, así como de la disponibilidad y la facilidad en el proceso de check-in y check-out, nos llena de alegría. Agradecemos sinceramente su recomendación y esperamos darle la bienvenida nuevamente en su próxima visita a la ciudad.
Réponse du service qualité
Estimada Adriana:
Agradecemos mucho sus amables palabras sobre nuestro apartamento en Sevilla. Nos complace saber que disfrutó de su amplitud, limpieza y la ubicación perfecta cerca de todo. Nos alegra que lo haya recomendado. Siempre estaremos encantados de recibirle nuevamente en su próxima visita a la ciudad. Gracias por su recomendación y confianza en nosotros.
Localização
Chegamos às 3 da tarde no horário do check in , e o apartamento não estava pronto. A pessoa da limpeza nem mesmo tinha chegado. Estávamos com um bebê de 5 meses, chorando e não pudemos entrar pois o apartamento estava imundo. Conseguiram nos entregar limpo apenas as 7 da noite , um absurdo . Tentei o cancelamento com reembolso total , pois julgo que era muito absurdo a situação . A atendente contornou, me ofereceu só a taxa de limpeza de cortesia. Isso não adianta nada. É inadmissível chegar no local e não poder entrar, ainda mais pagando caro.
Réponse du service qualité
Dear Gustavo,
Thank you for your feedback.
The situation you described is not typical of our usual standards, and we appreciate your understanding. Delays in apartment readiness can occur due to various reasons unforeseen circumstances. However, we acknowledge that it should not have impacted your check-in experience.
We understand the seriousness of the situation and will review our procedures to prevent such incidents in the future. Your feedback is crucial in helping us improve our services.
We hope that despite this initial inconvenience, you were able to enjoy the rest of your stay in the apartment.
We hope to have the opportunity to host you again in the future.
Best regards,
Quality Department
Réponse du service qualité
Estimada Ljerka,
Valoramos sinceramente sus comentarios y estamos agradecidos por sus altos elogios. Su satisfacción es nuestra mayor recompensa. Esperamos con anticipación su próxima estancia con nosotros.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Estimado Paco,
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Ana,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service. It would be our pleasure to welcome you back in the future.
Posizione eccellente è appartamento estremamente spazioso e luminoso
Poco pulita, in particolare sotto ai letti e al tavolo presenza di parecchia polvere e briciole
Réponse du service qualité
Dear livio,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you.
We sincerely apologize for the issues you mentioned regarding cleanliness. This does not meet our usual standards of cleanliness and quality, and we assure you that we will take steps to address these issues thoroughly. Guest satisfaction is of the utmost importance to us, and we will work closely with our cleaning team to ensure a more impeccable experience in the future.
Your feedback is instrumental in helping us improve our service. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable.
Kind regards,
Quality Department
Muy bonito y con una ubicación estupenda
Nada que objetar
Réponse du service qualité
Estimada Mancera Diaz,
Nos sentimos sumamente honrados por sus amables palabras y le agradecemos de corazón que haya elegido quedarse en nuestro establecimiento. Es un inmenso placer poder servirle y contribuir a que su estancia sea memorable.
Saludos cordiales,
Departamento de Calidad
Perfect location with many facilities directly nearby including grocery store, tourist information, metro, rent a car etc. About 5 mins walk to cathedral and 1 minute walk to riverbank and river cruises. Apartment has practical lay-out, lift, washing machine and dishwasher - very practical for a family. We walked everywhere - incl to aquarium.
No major problem whatsoever.
Réponse du service qualité
Dear Juliana,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Dennis,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Spacious apartment, close to main attractions, metro and tram stations. On-site washer. Management has excellent communication.
Réponse du service qualité
Dear Heather,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Estimada Anabel:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia y que encontró la ubicación coneveniente para disfrutar de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional. Será un placer atenderles de nuevo en el futuro.
For our 3nights stay They only provide one already used bathroom tissue and replied it was calculated as enough by them.🤣 I got more in other hotels in only one night stay
Réponse du service qualité
Dear Tonyyyz,
Thank you for your feedback, and we´re pleased to hear you enjoyed the perfect location and the comfort of our home.
We apologize for the issue you encountered with the bathroom tissue. We usually provide an adequate supply of amenities for our guests to ensure a comfortable stay. We regret that we were not informed during your stay as we would have promptly provided what you needed. Guest satisfaction is very important to us, and we will use your feedback to ensure a more pleasant experience for future guests.
We appreciate your understanding and thank you for choosing our accommodations. We hope to welcome you back in the future.
Kind regards,
Quality Department
Plenty of space, location, modern & quiet. Good communication, friendly.
No luggage storage after check out. Would be great to have drawer storage for clothes. Also more storage / shelving in the bathrooms.
Réponse du service qualité
Dear Paula,
Thank you for your feedback. We´re delighted to hear that you had a super stay, enjoyed the spaciousness, and found the location to be convenient and quiet. We appreciate your kind words about our communication and friendly service.
Regarding luggage storage after check-out, please note that we do not have a reception area, which makes it challenging to store luggage. However, we typically provide information about nearby luggage storage options or lockers, and our team is always ready to assist with recommendations to ensure a smooth check-in and check-out process.
Your suggestions about additional storage for clothes and more shelving in the bathrooms are valuable, and we will consider these ideas as we continually strive to enhance the comfort and convenience of our apartments.
We hope you had a wonderful time exploring the city, and we look forward to welcoming you back on your next visit. Thank you for taking the time to share your thoughts with us.
Kind regards,
Quality Department
The property was large and in a great location. Very clean and tidy. Wifi was excellent. The check in process was all done remotely with key code access for arrival.
Unfortunately the beds were very hard but otherwise good size.
Réponse du service qualité
Dear Richard,
Thank you for sharing your feedback on your recent stay with us. We´re delighted to hear that you loved the location and that you would consider staying there again and recommending it to others.
It´s great to know that you found the property to be large, in a great location, very clean, and tidy. We are also pleased that you had a smooth check-in process with key code access for arrival, and that the Wi-Fi met your expectations.
We appreciate your feedback about the beds being hard, and we want to emphasize that this is quite unusual. We will certainly investigate to ascertain if there is a need for changes. Nevertheless, we are glad to hear that you had an overall positive experience.
Your satisfaction is important to us, and we hope you had an enjoyable stay. If you have any further comments or questions, please don´t hesitate to let us know.
Warm regards,
Quality Department
El alojamiento en sí está estupendo y muy funcional, tal como aparece en las fotos. No hay nada que hayamos echado de menos. La ubicación muy buena, a un paso de todo lo que queríamos visitar.
El intenso olor desagradable en las escaleras, afortunadamente solo en las escaleras. Además la falta de contacto con alguien de la empresa, que he valorado regular porque por whatsapp no se puede valorar. Aunque esto ya veo que es la tónica general en apartamentos.
Réponse du service qualité
Estimada María José,
Nos complace saber que disfrutó de su estancia en nuestro alojamiento y que encontró todo lo que necesitaba para su comodidad, tal como se muestra en las fotos. La ubicación céntrica también parece haber sido conveniente para sus planes de visita en Sevilla, lo cual nos alegra.
Lamentamos mucho escuchar acerca del olor desagradable en las escaleras. Tomamos sus comentarios en serio y vamos a investigar y abordar este problema para asegurarnos de que no vuelva a ocurrir en el futuro.
Nuestro modelo de comunicación se basa en proporcionar a nuestros huéspedes una experiencia integral y agradable durante su estancia en Sevilla. Antes de su llegada, establecemos una comunicación a través de mensajes para brindar toda la información necesaria y responder a cualquier pregunta que pueda tener. Queremos asegurarnos de que esté bien preparado para su viaje y que llegue con total tranquilidad.
Una vez que llega a Sevilla, nuestro equipo se encuentra personalmente con usted para el proceso de check-in. Durante este encuentro, le proporcionamos las indicaciones necesarias para aprovechar al máximo su estancia en la ciudad. Estamos disponibles para responder a sus preguntas y brindarle recomendaciones sobre restaurantes, actividades y lugares de interés.
Además, continuamos estando a su disposición durante toda su estancia. Puede comunicarse con nosotros a través de mensajes en cualquier momento para cualquier necesidad, consulta o asistencia que requiera. Si surge algún problema o tiene alguna solicitud especial, acudiremos a su apartamento para solucionarlo de manera eficiente y garantizar que disfrute al máximo de su tiempo en Sevilla.
En resumen, nuestro enfoque se centra en la comunicación proactiva, la atención personalizada y la disposición constante para asegurarnos de que su viaje y estancia sean lo más agradables y sin problemas posibles. Estamos aquí para ayudarlo en cada paso del camino y hacer que su experiencia en Sevilla sea inolvidable.
Agradecemos sus comentarios y esperamos que considere volver a alojarse con nosotros en su próxima visita a Sevilla. Su satisfacción es importante para nosotros, y esperamos que su próxima estancia sea aún más placentera.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Leila,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Air conditioning struggled in heatwave
Réponse du service qualité
Dear Andrew,
Thank you for sharing your feedback with us.
We´re sorry to hear that the air conditioning had difficulties during the heatwave. We understand how crucial a functioning air conditioning system is, especially during extreme weather conditions.
We would have liked for you to have informed us about this issue during your stay so that we could have provided you with a response appropriate to the situation as quickly as possible.
We have taken note of your complaint and at the moment we are scheduling a thorough inspection to ensure that the filters are clean and the system is operating at its best. Our aim is to provide a comfortable and enjoyable stay for our guests, and we appreciate your understanding as we take proactive steps to address this matter.
Thank you for bringing this to our attention, and we hope that if you decide to stay with us again, your experience will be even better.
Best regards,
Quality Department Manager
L emplacement super central, parking à proximité, appartement immense, très beau / bien décoré et très confortable avec deux sdb et WC. Climatisation. Vue imprenable ! Contact et prise de possession de l appartement super.
Sur les photos de l annonce en fait, il y a deux appartements, mon mari était persuadé d avoir l´ autre, sur le coup il était un peu déçu mais appartement était super !
Réponse du service qualité
Dear Marion,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Querido José Manuel, Agradecemos mucho sus amables palabras en su reseña. Nos complace saber que tuvo una estancia agradable con nosotros. Su satisfacción es nuestra principal prioridad, y estamos contentos de haber cumplido con sus expectativas. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y seguir brindándole experiencias positivas. Saludos cordiales, Departamento de Calidad
Réponse du service qualité
Dear Ken,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
We stayed there in July. The AC had a hard time keeping the place cool as it is a central unit that doesn’t cool the sleeping rooms as much as the common areas. Not a huge issue anyway.
Réponse du service qualité
Dear Jaime,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Virginia,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Localização perfeita. Sevilha é uma cidade encantadora. Amamos!
Réponse du service qualité
Dear Daiany,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Jose L.H. Campos
Quality Department Manager
Clean, spacious, everything we needed. Relaxed and a wonderful location. Loved having a balcony and the view was super down to the Golden Tower Communication throughout was excellent.
Réponse du service qualité
Dear Anne,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager