Appartement spacieux et moderne, entièrement rénové, avec deux chambres et une salle de bain, à quelques minutes à pied du centre de Séville.
En entrant dans l’appartement, vous trouverez un hall spacieux, et sur la droite, la première chambre de cet hébergement. Elle est équipée de deux lits simples de 90 cm x 200 cm, deux tables de nuit avec leurs lampes respectives, et une armoire spacieuse.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Cet établissement propose son propre service de garde et de consigne de bagages du lundi au vendredi (sauf jours fériés) pour les clients premium, avec enlèvement par notre personnel à l´appartement. Les tarifs sont de 5 € par bagage. Les samedis, dimanches ou jours fériés, vous pouvez utiliser le service d´autres entreprises dans des locaux désignés, à environ 5 € par valise.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Acetres III
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L´appartement n´est pas très lumineux.
Ce logement est très bien situé et sécurisé. La décoration et l´ameublement sont choisis avec goût. Les deux chambres, éloignées l´une de l´autre et séparées par un grand salon et un long corridor, conviendraient parfaitement à deux couples. Les portes et le logement sont très bien isolés acoustiquement.
Le logement présente deux inconvénients à notre avis: la vaisselle est insuffisante pour un groupe et l´une des deux chambres ne dispose que d´une fenêtre donnant sur le corridor intérieur, plutôt que sur l´extérieur.
Central location and lovely comfortable apartment.
Only having one set of keys meant we had to go out together.
Réponse du service qualité
Dear Jeanette,
Thank you for your kind words about the apartment and its central location. We are pleased to hear that you found it comfortable and well-situated. We also appreciate your mention of the need for an additional set of keys and will take it into consideration for future improvements, always aiming to ensure the comfort of all our guests. We truly value your feedback and hope to welcome you again in the future.
Quality Department
La posizione è perfetta, comoda per raggiungere qualsiasi posto in centro a Siviglia a piedi. L´appartamento internamente è ristrutturato bene, nuovo, moderno e confortevole con arredamento nuovo
L´appartamento è molto umido e freddo e di 3 condizionatori per l´aria calda ne funzionava solo 1. In bagno non c´è nessuna fonte di aria calda. L´appartamento affaccia solo su luoghi interni (pozzo luce del palazzo e corridoio di accesso agli appartamenti) quindi è praticamente cieco. Il palazzo esternamente è molto decadente da ristrutturare e anche l´androne del palazzo. Assistenza in loco pessima, rispondono in tempo reale ai messaggi ma non sono assolutamente disponibili a risolvere i problemi che puo´ avere l´ospite. All´arrivo abbiamo pagato 30euro per il check in dopo le 21.00 (alle 21.30 eravamo davanti al portone e la ragazza è arrivata alle 21.45) per trovare ascensore rotto e quindi portarci i bagagli da soli per le scale e la ragazza che ha fatto l´accoglienza non ci ha nemmeno avvisato (pur sapendolo) che i condizionatori non funzionavano e che in caso c´era un termosifoncino elettrico nell´armadio che potevamo utilizzare. ci avevano mandato un messaggio due giorni prima della partenza avvisandoci che avevano aperto un cantiere stradale vicino al palazzo dove avevamo prenotato appartamento e che potevano forse esserci dei rumori al mattino. Peccato che il cantiere era nell´appartamento adiacente al nostro e che dalle 7 del mattino i lavori erano come se fossero dentro il nostro appartamento. Dopo la 2^ notte abbiamo chiesto di cambiare appartamento perchè troppo freddo e impossibile dormire dopo le 7.00 ci hanno proposto una soluzione alternativa di categoria inferiore al nostro senza poterlo neanche visionare prima o in alternativa uno sconto sull´ appartamento dove stavamo alloggiando. Abbiamo rifiutato lo sconto perchè non era una questione economica ma di freddo e di lavori praticamente in casa e abbiamo obbligatoriamente accettato la soluzione alternativa sempre in centro in un bel palazzo ma internamente non assolutamente all´altezza dell´ appartamento che avevamo prenotato e pagato.
Réponse du service qualité
Dear Luca,
Thank you for sharing your feedback with us. We are pleased to hear that you found the apartment well-renovated, modern, and comfortable, and that you appreciated the convenient location in the heart of Seville, making it easy to reach all the attractions on foot. We are also glad that the apartment’s interior design met your expectations.
However, we regret that certain aspects of your stay did not meet your satisfaction, and we would like to address the points you raised to clarify some matters. First, we apologize for the issue with the air conditioning. We understand how important it is for our guests to have a comfortable environment, and we want to assure you that measures have been implemented to prevent such problems from occurring in the future, ensuring that similar situations do not arise.
Regarding the apartment layout and late check-in, we want to confirm that these were clearly stated in the booking details, in line with our policies, and we made sure to communicate them to you before your reservation. The property description indicates that the apartment faces an interior courtyard, which is designed to provide a peaceful and quiet environment for all our guests. While we understand that this may not have been to your preference, we always aim to provide accurate descriptions to avoid any confusion. As for communication, we believe there may have been some misunderstandings as we informed you about the nearby construction works before your arrival, and we followed up on your concerns by offering an alternative apartment when you mentioned your discomfort during your stay.
We acknowledge that problems can arise during a stay, but we believe we acted promptly to address your concerns. We took steps to accommodate your needs and provide solutions, and we regret that these efforts did not fully meet your expectations.
Thank you once again for your feedback. We value your opinion as it helps us improve our service, and we hope to have the opportunity to welcome you again under more favorable circumstances.
Quality Department.
Accoglienza, posizione, spazi.
Un po’ fredda in quanto in una camera non funzionava il condizionatore, doccia con qualche capelli. E senza finestre che davano all esterno.
Réponse du service qualité
Dear Imma,
Thank you for sharing your experience with us. We are delighted to hear that you appreciated the welcome, the location, and the spaces in the apartment.
However, we apologize for the issues you experienced during your stay. We assure you that we have taken note of the mentioned concerns to prevent similar situations from occurring in the future. Regarding the windows with interior views, we would like to highlight that the arrangement of the views in our properties is clearly described in our listings to avoid any potential confusion. We regret any misunderstandings and encourage our guests to carefully review the features of the selected property to ensure it meets their needs and expectations.
We appreciate your understanding and hope to welcome you again in the future.
Quality Department.
Réponse du service qualité
Estimado Fabian,
Le agradecemos por su comentario. Nos complace saber que la ubicación del alojamiento fue de su agrado.
Esperamos tener la oportunidad de recibirle nuevamente.
Réponse du service qualité
Dear Harry,
Thank you for your feedback. We are glad to hear that, overall, your stay was enjoyable. We apologize for the issue with the air conditioning, but are pleased that our maintenance team was able to address the matter promptly.
We appreciate your understanding and hope to welcome you again in the future.
No funcionó la Calefacción de una de las habitaciones.
Réponse du service qualité
Estimada Yuri:
Le agradecemos por compartir su experiencia. Nos complace saber que disfrutó de la excelente ubicación, la limpieza del alojamiento y la atención del personal, así como la fidelidad de las fotografías a la realidad.
Lamentamos el inconveniente con la calefacción y le agradecemos que nos haya señalado esta situación. Su comentario nos permitirá tomar las medidas necesarias para garantizar el confort de todos nuestros huéspedes en el futuro.
Gracias por elegirnos y esperamos poder recibirle nuevamente en el futuro para ofrecerle una estancia aún más placentera.
Departamento de Calidad.
L’emplacement la propreté la réactivité de nos interlocuteurs les équipements le calme pour etre en centre ville
On a tout aimé pour améliorer un chauffage d’appoint ou un sèche serviette dans la salle de bain et un second wc après c’est juste pour améliorer le logement nous avons tout aimé à bientôt
Réponse du service qualité
Dear Fabien,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the apartment´s location, cleanliness, the responsiveness of our team, the amenities, and the peaceful atmosphere despite being in the city center.
We also appreciate your suggestions regarding certain improvements. We will certainly take these ideas into consideration as we continue to improve the apartment for our future guests.
We are thrilled that you had such a positive experience and look forward to welcoming you again soon.
Quality Department
Réponse du service qualité
Estimado Ramon,
Gracias por compartir su experiencia con nosotros. Nos complace saber que encontró el departamento bonito, amplio y cómodo, además de valorar su céntrica ubicación y facilidad de acceso. Agradecemos especialmente su reconocimiento hacia Eugenia. Nos alegra saber que su atención y amabilidad hicieron su estancia aún más agradable. Será un placer recibirle nuevamente en el futuro.
Réponse du service qualité
Estimado Guiomar:
Le agradecemos sinceramente por compartir su experiencia. Nos complace saber que disfrutó de la excelente ubicación del apartamento y que las fotos reflejaron fielmente la realidad. Nos alegra saber que su estancia fue agradable y que la atención de Salvador contribuyó a que su experiencia fuera aún mejor.
Gracias por destacar las características de nuestro alojamiento. Será un verdadero placer recibirle nuevamente en el futuro.
Situació immillorable per visitar Sevilla. L’apartament tenia tot el necessari per fer una estada més que agradable i està decorat amb molt de gust. El personal que hi ha darrera és professional i respon en tot moment davant de qualsevol dubte.
L’aire acondicionat no acabava de funcionar correctament.
Réponse du service qualité
Dear Júlia,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the apartment’s unbeatable location, tasteful decoration, and the amenities provided for a pleasant stay. It is also gratifying to know that you appreciated the professionalism and responsiveness of our team.
We regret to learn about the issue you experienced with the air conditioning. This is not typical, and we will ensure that it is thoroughly checked and resolved promptly. If you encounter any inconvenience during future stays, please do not hesitate to reach out to us, as we are always available to assist all our guests.
We sincerely appreciate your recommendation and hope to welcome you again in the future.
Quality Department
Réponse du service qualité
Dear Paul,
Thank you for sharing your feedback. We are pleased to hear that you found our location convenient and the bed comfortable.
We regret that the occasional construction work in the neighboring building disrupted your rest. While such work is generally rare and managed by third parties, which we do not have full control over it. However, in such cases, we always contact the responsible parties to ensure that the designated rest hours are respected, and we make every effort to minimize any disruption to our guests´ comfort.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. We hope to have another opportunity to better serve you.
Quality Department.
Réponse du service qualité
Dear Marie,
We are grateful for your kind review of your recent stay. It was a pleasure hosting you, and we hope to welcome you back in the future.
Réponse du service qualité
Dear Daniel,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
El alojamiento es grande, amplio y muy bien ubicado (si quieres estar en el centro). Tiene todos los utensilios, las camas son cómodas y hasta el sofá cama era agradable! Debería ser ideal para días de calor ya que tiene aire acondicionado en todas las habitaciones. Muy bueno para familias numerosas.
El alojamiento no tiene buena iluminación. Nos alojamos en un apartamento sin patio, así que teníamos que salir a ver si daba el sol o no. El precio del alojamiento es alto para 3 personas, pero creo que para un grupo más grande vale lo que pagas.
Réponse du service qualité
Dear Mariana,
Thank you for sharing your experience. We are pleased to hear that you found the accommodation spacious and well-located, with all the necessary amenities. We strive to provide a cozy atmosphere in all our properties, so we regret that the apartment´s lighting did not meet your expectations. We will take note of your feedback to improve this aspect in the future. Thank you for your input, and we hope to have the opportunity to welcome you again on your next visit.
Quality Department.
Everything was clean
The quality of air conditioning
Réponse du service qualité
Dear Filomena,
Thank you for your feedback. We’re glad to hear that you enjoyed your leisure time with us and found everything to be clean. We also appreciate your preference for visiting during a different season. Regarding the air conditioning, we sincerely apologize that it did not meet your expectations. Please know that we are committed to addressing this issue to ensure a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back during a season that better suits your preferences.
Quality Department
Réponse du service qualité
Estimada Iris:
Muchas gracias por su comentario. Nos alegra saber que su estancia en nuestro apartamento fue perfecta y que encontró el lugar precioso y super limpio. También nos complace que haya disfrutado de la fantástica ubicación.
Lamentamos que el cargo por el late check-in no haya sido de su agrado. Queremos resaltar que, dado nuestro compromiso con la transparencia, las tarifas de late check-in están expuestas en nuestra web para permitir a nuestros huéspedes tomar decisiones informadas antes de su llegada. Lamentamos cualquier confusión al respecto.
Agradecemos su comprensión y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Dear Lucy,
Thank you so much for your excellent review. We are thrilled to hear that you had a wonderful stay in Seville. It´s fantastic to know that you found our place easy to locate and access, with a smooth check-in process and excellent communication. We take pride in maintaining a clean and well-prepared house with attention to detail, and we´re delighted that you appreciated it. Ensuring privacy between bedrooms is indeed important, and we´re pleased that this aspect met your expectations. Thank you for recommending us and for your kind words about the value for money. We would be delighted to welcome you back again in the future.
Réponse du service qualité
Dear Maxine,
Thank you for your wonderful review. We are delighted to hear that you and your family enjoyed your stay with us and appreciated the central location in Seville. It’s great to know that you found the apartment peaceful and quiet, allowing for restful sleep without any street noise.
Regarding the taxi/uber access, we apologize for any inconvenience this caused. Due to our privileged location in the heart of Seville, some streets are pedestrian-only, which can make direct vehicle access challenging. Our team is always available to provide information on the closest drop-off points and assist with luggage if needed. We will make sure to communicate this more clearly to future guests to avoid any confusion.
We´re glad that the spacious apartment met your needs and contributed to a wonderful vacation. Thank you for the note on the limited courtesy supplies; we appreciate your understanding.
We look forward to welcoming you back on your next visit to Seville.
Réponse du service qualité
Dear Sebastien,
Thank you for your concise feedback. We´re delighted to hear that everything met your expectations. We look forward to welcoming you back soon.
Réponse du service qualité
Dear Monica,
Thank you for your feedback. We´re delighted to hear that you found the apartment stunning. If you ever decide to visit Sevilla again, we´d be thrilled to host you once more.
Réponse du service qualité
Estimada Beatriz:
Lamentamos sinceramente escuchar sobre su experiencia decepcionante con nuestro servicio de atención al cliente durante su estancia. Nos disculpamos por las demoras en el check-in y las dificultades con la entrega de las llaves, así como por la falta de comunicación sobre el segundo juego de llaves prometido.
Este tipo de situaciones no son habituales ni representativas de nuestros estándares de servicio. Tomamos sus comentarios muy en serio y trabajaremos diligentemente para abordar las deficiencias identificadas y evitar que se repitan en el futuro. La comunicación clara y oportuna con nuestros huéspedes es de suma importancia para nosotros, y lamentamos profundamente cualquier falta en este sentido.
Nos gustaría tener la oportunidad de rectificar esta situación y mejorar su percepción de nuestro servicio. Una vez más, le ofrecemos nuestras disculpas y agradecemos sus comentarios, ya que nos ayudan a mejorar continuamente.
Réponse du service qualité
Estimado Andres:
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos enormemente su opinión y nos alegra saber que ha tenido una experiencia maravillosa. Fue un placer hospedarle y sería un honor darle la bienvenida nuevamente en un futuro cercano.
Réponse du service qualité
Dear Michelle,
Thank you for your kind words. We´re thrilled to hear that you enjoyed your stay. If you ever find yourself back in the area, we´d love to welcome you again.
Réponse du service qualité
Dear Chris,
Thank you for your wonderful review. We´re thrilled to hear that you had a great experience during your stay. Thank you for your kind words about our host and it´s also fantastic to know that you found the instructions for check-in and check-out clear and helpful. We´re delighted that the apartment´s central location met your needs, providing easy access to restaurants, shopping, and local attractions. We´re also pleased to hear that the accommodation comfortably accommodated your group of five with its two bedrooms and sofa bed. Thank you for recommending our apartment. We hope to have the pleasure of hosting you again in the future.
Réponse du service qualité
Dear Joe,
Thank you for your glowing review. We´re thrilled to hear that you found our apartment exceptional and enjoyed its prime location in central Seville. It´s wonderful to know that you appreciated the tranquility and well-equipped amenities, creating a peaceful oasis in the bustling city center. We apologize for any confusion during the check-in process and any delays in responsiveness. Your feedback is valuable, and we´ll work to streamline the process to ensure a smoother experience for future guests. We´re delighted that once connected, our check-in representative provided pleasant and professional service. Thank you for recommending us, and we look forward to hosting you again on your next visit to Seville.
Réponse du service qualité
Dear Rachel,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Goede communicatie
Réponse du service qualité
Dear Kaidi,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department