Il est un appartement en duplex, meublé en détail, suivant une ligne de couleurs claires, simples et neutres.
Il dispose d’un salon avec cuisine, deux chambres, une avec un lit double et l’autre avec un lit simple, deux salles de bains et un coin salon avec un canapé-lit double, ce qui donne à l’appartement une capacité de 5 personnes. Il dispose également d’une petite terrasse privée pour profiter d’un apéritif en plein air.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de réception et de garde de bagages. Du lundi au vendredi de 10h00 - 15h00. Inclus dans le prix.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Trinidad Grund H
de à
Piękne ale śliskie schody
Piso nuevo y muy limpio. Super bien calidad-precio. En una zona muy buena de Málaga. Íbamos con un bebé y solicitamos cuna y también nos trajeron una trona.
Tiene escaleras para subir hsta el apartamento y además tiene escaleras dentro del propio apartamento
Everything ok
Réponse du service qualité
Dear Luziana,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service.
Thank you for your kind words and for choosing us as your destination.
Quality Department.
Réponse du service qualité
Dear Ewelina,
We appreciate your feedback and thank you for choosing us for your stay in Málaga. However, regarding your comment, and in line with our commitment to transparency in the information provided, we would like to clarify that the property description and photos on our website clearly reflect the layout and distribution of the apartment. We regret any misunderstanding that may have occurred and appreciate the opportunity to address it. It has been a pleasure to host you and we look forward to welcoming you again in the future.
Quality Department.
Apartamento muy centrico
Nada. Todo bien.
The host was impolite and requested that we complete an additional form for the company. This form required credit card information, but we were not informed about it beforehand. I attempted to contact you and sent the information the following day, but the host insisted and threatened that we could not stay unless we filled out the form, despite having already paid the full amount in advance.
Réponse du service qualité
Dear M. Look,
Thank you for your feedback. We are pleased to hear that you appreciated the central location of our property and its proximity to the metro station.
However, we regret any misunderstanding you may have experienced. We would like to clarify that, at all times during the booking process, it is clearly stated that, for check-in and to finalize the procedure, guests are required to present valid identification and a credit card, which is taken as a guarantee for any potential damage to the property. This is a standard practice across all accommodations, and we appreciate your understanding.
We fully understand your concerns, but please note that these procedures are in place to ensure a smooth and secure stay for all our guests. We hope this clears up any confusion, and we thank you for your understanding.
Best regards,
Quality Department
Muchas gracias a Rosa ella estaba allí las 24 horas para nuestras necesidades
Rien
The location was great. An area of Málaga we had never been to before but we would highly recommend the Soho district for cafes, bars and restaurants.
The sofa bed needs replacing it dips/sags in the middle. As much as we loved the location the bar opposite the property was very loud and even with the windows closed the noise was intrusive and stopped us sleeping. The metal staircase was a bit steep for some of us with a tight turn at the bottom.
Réponse du service qualité
Dear Janet,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay and that the location, particularly the Soho district, was to your liking.
However, we regret that some aspects did not fully meet your expectations. Regarding the sofa bed, we understand that comfort is subjective, but we will certainly review its condition to ensure it meets our standards. As for the noise, it is true that during certain times of the year or due to local celebrations, it can be more noticeable in the area. Nevertheless, we will review the soundproofing system to ensure it effectively minimizes external noise.
With regard to the staircase, we regret that it was not entirely to your liking. Given the historical nature and charm of the building, the layout is adapted to its unique characteristics. However, we would like to assure you that the staircase meets all established safety requirements, ensuring the comfort of our guests. Additionally, its design is accurately reflected in the photos provided before booking.
We sincerely appreciate your comments, as they help us to continue improving, and we hope to have the pleasure of welcoming you again in the future.
Quality Department
La disponibilità dell´host a facilitare il deposito delle valigie in attesa del volo. Top
Permanenza rapida, non sono emersi difetti.
Réponse du service qualité
Dear Andrea,
We deeply appreciate you taking the time to share your review. We´re glad to hear that our host´s willingness to assist with luggage storage was helpful and that your stay went smoothly.
Once again, thank you for your feedback. We would be delighted to welcome you back in the future.
Quality Department
Apartament have the best location
Réponse du service qualité
Dear Marius,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Quality Department.
was very clean and organised apartment. very modern comfortable. we had possibilities to cook, have a coffee in the mornings, have a nice rest in those really comfortable beds with nice pillows. every room had an AC, also an extra fan. bathrooms were clean and convenient to have 2 sinks also upstairs. was everything close, by walking all places are reachable
everything was perfect, we had our flight in the evening and last day we couldn’t leave our luggages there even though in the confirmation email said there is a possibility for no extra charge. they sent us for the nearest locker point but for extra expenses.
Réponse du service qualité
Dear Lipka,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department.
Bed was one of the worst I have ever slept on, so we had to put the mattress on the floor. Also there was not enough bed sheets for the 5 of us. Theey also wrote us 3 days prior to the staying that is forbidden to play any kind of music or anything
Réponse du service qualité
Dear Tarik,
Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the location and the apartment itself.
We are sorry to learn that you found the mattress uncomfortable. Your comfort is very important to us, and we would have been more than happy to address this issue if you had contacted us during your stay. We strive to ensure that all our guests have a restful and pleasant experience.
Regarding the linens, we apologize if there was any shortfall. We aim to provide all necessary amenities for the number of guests specified, and we appreciate you bringing this to our attention.
We also understand that our policies regarding noise and music may have been a concern. We are committed to being transparent about our accommodation rules, and we appreciate your understanding and adherence to these guidelines.
Thank you again for your comments. We value your input and will use it to make any necessary improvements.
Quality Department.
Location: everything was in walking distance, and the apartment is opposite of a parking garage, which comes in very handy in the center of Malaga.
Noise: it’s an onder building, which has a lot of charm, yet at night you could hear everything from the bar across the street..
Réponse du service qualité
Dear Sander,
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the convenient location of our apartment, with everything within walking distance and the added benefit of the nearby parking garage.
We deeply value the comfort and rest of our guests. We regret to hear that noise from the bar across the street affected your stay. Our property’s central location, which offers easy access to the vibrant life of Málaga, can sometimes lead to increased noise, especially during peak times of the year.
Your feedback is important to us, and we will explore options to improve the sound insulation of the apartment while preserving its charming, historic character.
We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing a more restful experience.
Quality Department.
Réponse du service qualité
Dear Natasa,
Thank you for your comment, we hope to host you again in the future.
Quality Department.
la ubicación
no tiene ascensor
Réponse du service qualité
Estimado José Ángel,
Gracias por compartir sus comentarios sobre su reciente estancia. Nos complace saber que valoró positivamente la relación calidad-precio y la ubicación de nuestro alojamiento.
Queremos destacar que, efectivamente, el alojamiento no dispone de ascensor, tal y como especificamos en la información proporcionada en la descripción del mismo. Consideramos fundamental ofrecer detalles precisos para que nuestros clientes puedan tomar decisiones informadas a la hora de realizar su reserva.
Agradecemos nuevamente su opinión y esperamos tener la oportunidad de recibirle en el futuro
Departamento de Calidad.
Kétszintes appartman, nagy nappali és az emeleten a tetőtér, ahol szűk szoba volt szekrény nélkül. 3 fő részére kényelmes
Réponse du service qualité
Dear Jozsef,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Quality Department.
Réponse du service qualité
Dear Roar,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Quality Department.
Decoration Isolated rooms upstairs. Comfort of the bedding. Location. Friendly and pleasant staff Typical restaurant advice frequented by Spanish people.
Very bad insulation in the rooms between themselves but also with the rooms of the neighboring apartment. We didn´t have neighbours the first two nights (or at least we didn´t hear them) but the last night the newcomers who spoke loudly, ran up the stairs from the neighboring duplex (metal stairs) we were woken up by the noise at 4am and it went on until 6am.
Réponse du service qualité
Dear Katia,
Thank you for taking the time to provide feedback on your recent stay with us. We are pleased to hear that you enjoyed the decoration, the comfort of the bedding, our central location, and the recommendations provided by our friendly staff for local restaurants.
We apologize for any disturbance caused by noise during your stay. While we strive to provide a peaceful environment for all our guests, we regret to hear about the inconvenience you experienced due to noise from neighboring apartments.
It´s important to note that while we do our utmost to ensure a comfortable stay for our guests, we are not able to control the actions or behavior of neighboring residents. We apologize for any inconvenience this may have caused.
Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
Quality Department.
Réponse du service qualité
Dear Sebastian,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Quality Department
Az elhelyezkedése volt az egyik gondja is a helynek, mert egy bárral szemközt található és a gerendás tető miatt elég hangos volt hétvégén éjjel. Éjjelibaglyoknak ideális. Nem igazán tetszett, hogy nappali nagy ablaka egy belső udvar tűzfalára nézett.
Réponse du service qualité
Dear Gabriela,
Thank you for your feedback regarding your recent stay with us. We´re pleased to hear that you found our apartment to be cozy and conveniently located near the market and park, offering easy access to the heart of Málaga.
We understand your concerns about noise from the nearby bar, especially during weekends, and we apologize for any inconvenience this may have caused. As our apartments are situated in bustling areas, there can be increased activity, particularly during peak times. We strive to provide a comfortable environment for all our guests and will explore ways to mitigate noise disturbances in the future.
Regarding the view from the living room window, we regret that it did not meet your expectations. We encourage guests to explore our website, where they can find comprehensive information and photographs of all our apartments, allowing them to make informed decisions based on their preferences and needs. We offer a diverse range of apartments to cater to various tastes and requirements, and we hope to have the opportunity to welcome you back and assist you in selecting an apartment that better suits your preferences.
Quality Department
Réponse du service qualité
Dear Emiliano,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Quality Department.
Réponse du service qualité
Dear Joyce,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Quality Department.
Réponse du service qualité
Estimada Maria Victoria:
Agradecemos su comentario y lamentamos cualquier inconveniente causado por la falta de ascensor. En algunos edificios ubicados en el centro histórico de las ciudades, no se permite la instalación de ascensores debido a la necesidad de preservar el patrimonio histórico. Sin embargo, tomamos nota de su observación y la tendremos en cuenta para futuras mejoras. Esperamos que, a pesar de este inconveniente, haya disfrutado de su estancia en nuestro establecimiento. Será un placer recibirles de nuevo en el futuro.
Departamento de calidad.
Need to be careful with headroom in bedrooms.
Réponse du service qualité
Dear Elaine,
Thank you for your feedback. We´re glad to hear that you found our location convenient and that the apartment had everything you needed for your stay. We appreciate your note about the headroom in the bedrooms and will take this into consideration for future guests. We hope you had a wonderful time overall, and we look forward to welcoming you back in the future.
Quality Department.
Muy bonito,muy limpio! Todo perfecto
Un armario más hubiera sido mejor
Réponse du service qualité
Dear Anja, Nos alegra mucho saber que les encantó y que encontraron el lugar muy bonito y limpio. Agradecemos sus comentarios positivos sobre la experiencia en general. Tomamos nota de su sugerencia sobre un armario adicional y la tendremos en cuenta para futuras mejoras. Si en algún momento deciden regresar, estaríamos encantados de recibirlos nuevamente. Gracias por elegir nuestro alojamiento.
Departamento de Calidad
Poloha blízko centra mesta
Nue veľmi pohodlná posteľ menších rozmerov
Réponse du service qualité
Dear Guest,
Thank you for your feedback. We´re pleased to hear that you found the price-quality ratio great and that the location near the city center suited your needs. Although the perception of comfort may vary from one person to another, your input is valuable, and we will certainly take it into consideration for future improvements. We strive to provide the best possible experience for our guests.
We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.
Quality Department
Very clean and modern look.
Réponse du service qualité
Dear Guest,
Thank you for taking the time to share your positive experience. We´re delighted to hear that you found the apartment very clean with a modern look. It´s wonderful to know that your stay met your expectations.
Quality Department
The host had difficulty communicating regarding the parking places available around the flat. I always received template answers with no relevant information. I do not understand why, because there is a big parking place almost next to the house.
Réponse du service qualité
Dear Tamas,
Thank you for providing feedback on your experience with our flat and its location. We are pleased to hear that you found the flat nice and in a good location. However, we sincerely apologize for any difficulty you encountered in communicating with the host regarding parking places. We will address this issue with the host to ensure clearer and more helpful communication in the future.
We appreciate your understanding, and if there is anything else we can do to assist you or make your stay more enjoyable, please feel free to let us know.
Thank you for choosing our flat for your accommodation.
Quality Department
Réponse du service qualité
Dear Jamal, We are pleased to learn that everything was well. If you have any additional comments, questions, or requests, please feel free to let us know. We are here to assist you, and we hope to have the pleasure to host you again.
Quality Department
La atención de Rocío, excepcional. Ubicación excelente, parking de pago pero próximo al apartamento. Punto positivo, la ventilación que tienen los baños y la amplitud del piso.
La entrada está un poco descuidada, suciedad en la es un segundo piso sin ascensor. Como mejora en él alojamiento propondría disponer de una smart tv dónde poder conectar el dispositivo móvil y plataformas de contenido digital.
Réponse du service qualité
Estimada Zulema,
Agradecemos sinceramente sus comentarios positivos y recomendación. Nos complace saber que la atención de Rocío fue excepcional y que disfrutó de la excelente ubicación.
Lamentamos cualquier inconveniente causado. Tomaremos medidas inmediatas para abordar este problema y mejorar la primera impresión de nuestros huéspedes. Además, apreciamos su sugerencia de contar con una smart TV.
Agradecemos sus valiosos comentarios y esperamos tener el placer de recibirle nuevamente para ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad
Struttura pulita accogliente e molto spaziosa.
Réponse du service qualité
Dear Roberta, Thank you for your positive review. We are pleased to hear that you found the property central, clean, and very spacious. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable experience.
Quality Department
Réponse du service qualité
Dear Angela, We sincerely appreciate your kind words. We´re delighted to hear that you found our location to be great and that our accommodations were well-appointed and comfortable. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.
Quality Department
Kanonbra läge och fräscht
Varför har man satt bäddsoffa i hallen uppe?! Hade varit betydligt bättre med den nere när man reser 2 par. Fanns ju 2 badrum så hade ju varit så mycket bättre om man hade haft sovmöjligher på båda plan. Kunde ju varit 2 sängar istället för en i rummet uppe eftersom det fanns stor yta med ingenting! Takterrassen hade verkligen mer att önska !
Réponse du service qualité
Dear guest,
Thank you for sharing your feedback regarding your recent stay at our apartment. We are pleased to hear that you found the apartment fresh and appreciated its prime location.
We genuinely regret that certain aspects of the apartment were not to your satisfaction. We understand that the sofa bed in the upstairs hall may not have been the most ideal configuration for your group, and we appreciate your suggestions for improvement. It´s worth noting that we do provide detailed information about the apartment´s layout on our website, including photos, to help guests make informed booking decisions.
We will certainly consider these insights as we contemplate future improvements. Our commitment is to continually refine our accommodations and provide the best experience for our guests. Should you choose to visit us again, we are dedicated to ensuring your stay is as comfortable and enjoyable as possible.
Quality Department.
Great location. The apartment overlooks a courtyard so very quiet. Very clean.
I had specified when booking that we would occupy the three beds but when we arrived, only two were made. We waited 48h to get the necessary sheets. The small terrace overlooks a small courtyard and we did not use it because it was very hot.
Réponse du service qualité
Dear Myriam, We appreciate you taking the time to write a review. We´re sorry to hear about the difficulties you faced during your stay. Your feedback is important in helping us improve. We´re grateful for your comments and assure you we will address your concerns
Quality Department
Absolument pas.
Réponse du service qualité
Dear Silvia, We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Quality Department
Réponse du service qualité
Dear Szymon Orman, Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Agnieszka, We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager
Everything was top.
Réponse du service qualité
Dear Omar, Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Jose L.H. Campos
Quality Department Manager
Tout était parfait
Réponse du service qualité
Dear Ahmed,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Lilla:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimado César:
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí y que nuestro equipo le proporcionó un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimado Álvaro:
Gracias por su comentario positivo acerca de su estancia en nuestro apartamento. Nos alegra mucho saber que planea volver en el futuro.
Lamentamos los inconvenientes que sufrió debido a la falta de ascensor en el segundo piso y a la escalera Entendemos que esto puede haber sido preocupante para usted y apreciamos sus comentarios constructivos.
También entendemos que la zona puede ser un poco ruidosa debido a los bares y los vecinos, ya que el apartamento se encuentra en pleno centro de Málaga.
Gracias nuevamente por su tiempo y comentarios, esperamos darle la bienvenida nuevamente en el futuro.
Jose L.H. Campos
Director de Calidad
Fabulous little apartment perfect location can walk everywhere around the city, to the beach etc. Very clean and perfect for a girls trip to see beautiful Malaga. Gema came to meet us after our late night flight in to get us checked in. It was excellent value for money compared to what we pay for hotels in Ireland!
We didn’t have any issues but the only thing I would say is it would be very warm upstairs during the hotter months we went in February and found it warm but it is a loft style area where the beds are and could get very warm, everything was perfect
Réponse du service qualité
Dear Sinead,
Thank you for this wonderful review after your stay in our apartment. It is a pleasure to know how much you enjoyed your time with us. Thank you as well for the remarks, we just would like to highlight that the apartment counts with an A/C system prepared for the hotter months of the South of Spain. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Alexandra,
We are saddened by your review after your three-week-long stay with us. We wish we had known some of the aspects that you mention in order to help you make your stay more comfortable.
All the pictures and the description of the layout of apartment are available in the advertisement. We are very sorry if these did not match your expectation. On the other hand, we want to take the opportunity to thank you for the highlight of the central location of the apartment.
We are very sorry that this time the apartment fell short of your expectations. We hope to have the opportunity to host you again in the near future to show you the real level of hospitality of Genteel Home.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lala,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Subir las escaleras pero casi no se nota en la estadia
Réponse du service qualité
Estimado Marcelo:
Gracias sinceramente por seleccionar nuestro apartamento como su hogar temporal. Estamos realmente agradecidos por su confianza en nosotros y esperamos que su estancia haya sido cómoda y placentera. Estamos entusiasmados con la posibilidad de hospedarle nuevamente y brindarle otra experiencia notable. Nos comprometemos a superar sus expectativas en cada visita subsiguiente.
Jose L.H. Campos
Director de Calidad
The location, cleanliness and comfort were great
The booking said pay at property however the payment was taken in advance without any warning
Réponse du service qualité
Dear Sophie,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Jose L.H. Campos
Quality Department Manager
No lift, the bed was too soft
Réponse du service qualité
Dear Sigmund,
We thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
It was an apartment, no breakfast.
Things were fine
Réponse du service qualité
Dear Hugh, firstly we would like to thank you for taking the time to review your stay.
We appreciate your comments, although it seems that some aspects of the stay did not meet your holiday expectations. We would like to take the opportunity to inform you that all Genteel Home Trinidad Grund properties are apartments, and this information is available online. We are very sorry that for some reason you did not see it before booking your stay and you had any inconveniences. For your future reservations please do not hesitate to contact directly our reservation department for any questions or information regarding our services you may need in order to decide which property suites the best your travel plans. It will be a pleasure to assist you.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
- El tostador no funcionaba. Pero si lo actualizan, todo perfecto
Réponse du service qualité
Gracias por elegirnos y por sus críticas constructivas. Nos alegra saber que disfrutó de nuestra hospitalidad excepcional y esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar las expectativas.
Aija T.
Departamento de Calidad
The location is perfect for the city center. The property has everything you need, one room with king size bed and one room with a small bed was perfect for us. The living room was playground for our baby girl. Maria Jose took really good care of us and ensured we can stay one more night.
The stairs are not safe for children because the stair railing is not secured and has a big hole between the bars of the railing.
Réponse du service qualité
Dear Cristina, thank you very much for your feedback. We are glad to know that your family has a memorable stay with us and our team was able to help you.
We look forward to serving you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Reda, thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
Réponse du service qualité
Thank you so much Jason for your review. Rocio Genteel-Home Malaga
Réponse du service qualité
Dear Fayrouz, We are very sorry you are disappointed with the apartment. We always listen to our customers and we take all the feedback into consideration to keep improving our service. All our apartments are checked and cleaned before customers arrival. We supply all the utilities such as hoover and broom. We were not aware that the iron was not working and we already fixed it. Regarding the cleanness of the apartment, we always clean before the customers check in , please accept my apologies if it wasn’t up to standards . It is a main priority for us . In regards to the pigeons, it is something out of our control. Malaga has a lot of pigeons and they move freely. We have put different systems in place to discourage the pigeons to come back but some keep coming back. We hope that you enjoyed your stay in Malaga and we look forward to seeing you again . Regards, Gema Martin. Responsable de calidad genteel-Home Malaga.
Lo única negativo fue que tuvimos que dejar las maletas en el auto, ya que no había ascensor y subir cerca de 50 escalones con ellas era imposible
Réponse du service qualité
Dear Elisabeth, thanks for your comment. We are glad to know that you liked the apartment, especially for its central location. It has been a pleasure to have hosted you, and we hope you enjoyed your stay with us despite the aspects that you have missed Fatima Roca - Chief of Customer Service
办理入住太麻烦，我等了很长时间，之前留的电话一直打不通。
Réponse du service qualité
Dear Xiaohu, thanks for your comment. We are sorry for the inconvenience with the check in, but as we indicated it is necessary to inform us of your arrival time in advance so that our colleagues can move and wait for you in the apartment at the agreed time. You never informed us of your arrival time and we did not contact you at the telephone number you indicated in your reservation, so when you arrived at the apartment you had to wait a bit for our partner to go to the apartment to receive you. We apologize for this and hope that despite this you have enjoyed your stay. Regards
Fatima Roca - Chief of Customer Service
Las escaleras, no habia ascensor
Réponse du service qualité
Gracias por su tiempo para dejarnos una reseña sobre su estancia. Sentimos que nos ponga esa puntuación, aunque nos gustaría puntualizarle algunas cosas, cuando hizo la reserva viene especificado q el apartamento no tenía ascensor lo pudo ver antes de hacer la reserva y los baños son tal y como salen en las fotos de la presentacion. Sentimos mucho que el apartamento no haya conseguido sus expectativas. Un saludo
L´accueil, les recommandations de Denis, l´emplacement, la beauté de l´appartement... Tout !!
Absolument rien, tout était parfait !
The terrace was a little bit overrated
El alojamiento es espectacular. La ubicación es espectacular. Un parking en la misma calle. Muy recomendable.
The balcony could not be used due to pigeons and dirt. The big apartments are up 3 floors + small indoor stair. No elevator. Some noise from club across the street
Réponse du service qualité
Dear Olaf, thank you for your comment. We are happy to know that you liked the apartment in all aspects, especially because of its location. We also appreciate your suggestions that will help us to continue improving and offer a better stay to our guests. It has been a pleasure to have hosted you. Regards
Balkongdörren gick inte att öppna och vi tog den lägenheten just för den lilla uteplatsens skull. Det var surt.
TODO MUY BIEN, lo único que se podría mejorar es la luz del piso de arriba (muy poca) y la hora de dejar el apartamento el último día (muy pronto).
Ligging maar helaas geen mooi uitzicht en geen zonneterras
J’ai passé un exellent séjour. L’appartement est spacieux et très propre. La decoration est de très bon gout. Aussi il dispose de beaucoup de placards et commodes de rangement. Des que nous voulions sortir, tout était à proximité. Je recommande fortement cet hebergement à quiconque souhaitant passer un bon séjour à Malaga ou sur la Costa del sol en général.
Almohadas mejorables.
Réponse du service qualité
Estimada Davinia, gracias por su comentario. Nos alegra saber que han estado a gusto en el apartamento y disfrutado de su estancia. Aunque siempre intentamos que todos nuestros productos sean de la mejor calidad para que garanticen el mejor descanso de nuestros clientes, hay ciertos aspectos con los que es muy dificil acertar en todos los gustos, como es el caso de las almohadas. En cualquier caso le agradecemos el comentario y lo tendremos en cuenta para seguir mejorando. Saludos
Terrassen havde man ikke lyst at sidde på, da det er inde i midten af flere lejligheder.
Todo el alojamiento está cuidado al detalle. Su ubicación es inmejorable. La atención en todo momento de Rocío y Belinda, sinceramente como en casa. Volveremos en breve!