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Appartement
Trinidad Grund E

Malaga · Centro

8,6 (94 évaluations)


1-3
Personnes

1
Chambre

1
Salle de Bain

50 m2
Surface

À propos du logement

st un magnifique et confortable appartement en duplex comprenant un beau salon en plein air, une cuisine entièrement équipée, d’un petit coin salon avec un lit simple et une chambre avec un lit double.

Le Soho est sans aucun doute le quartier branché de Málaga. On y peut trouver une gamme des meilleurs restaurants de la ville, de nouveaux hôtels et de loisirs et des espaces de divertissement. Il est également à côté des principaux monuments et musées de la ville. Il est donc pas nécessaire d’avoir votre propre voiture. Toutes les attractions sont accessibles à pied en quelques minutes.

Climatisation Split
Chauffage Split
Services Savon, gel, shampoing, draps et serviettes
Animaux domestiques Interdit
Lit bebé Disponible
Étage 2e Étage
Ascenseur Pas disponible
Fibre optique Gratuite
Voir tous les équipements

Services

> Check-in en personne.
> Service clientèle.
> Lit bébé et chaise haute disponibles sur demande.
> Service de blanchisserie sur demande.

Règles de la maison

> Check-in: de 15:00h à 21:00h.
> Check-out: avant le 11:00h.
> Aucune fête ou événement n’est autorisé.
> Il est interdit de fumer dans la propriété ou dans les zones communes.
> Réduire le bruit des 23:00h à 9:00h
> Cet établissement n’accepte pas les animaux domestiques.

Informations complémentaires

> Late Check-in: Les billets après 21h00 ont un coût supplémentaire qui doit être payé à l’arrivée à la personne qui vous recevra.
De 21h00 à 00h00 : 30€. De 00h00 à 02h00 : 50€.


> VUT/MA/15461
Réserver


Code de réduction
APPLIQUER
Réserver

Avez-vous des questions ou des doutes sur le logement ?


Demande d’informations

Voir sur la carte

L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :




• Service de réception et de garde de bagages. Du lundi au vendredi de 10h00 - 15h00. Inclus dans le prix.


• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.


*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.


Évaluation de la propriété

8,6 (94 Évaluations)

Emplacement
9,3
Qualite
8
Nettoyage
8,6
Personnel
8,9
Équipements
8,7
Recommandable
8,5

Votre avis nous intéresse


Avis de nos clients

Alina Berla10
JUIL. 2024
Відпочивала з подругами, нам сподобалось , розташування в саму центрі, все необхідне є фен, сушка, кава, холод., стірл м
Відпочивала з подругами, нам сподобалось , розташування в саму центрі, все необхідне є фен, сушка, кава, холод., стірл маш., вайфай, парковка навпроти будинку (за оплату) затишна квартира і чиста , дуже високим обережніше зі стелею у ванній кімнаті , ну і іноді може пробігти тараканчик маленький десь там в куточку , все в пішому доступі кафе,бар, магаз., пивний бар обовʼязково відвідайте навпроти, через дорогу позаду будинку відвідайте базар, з екзотичними фруктами і свіжою рибою, автобус, метро, все поряд, до пляжу малагетта йти 15 хв але чомусь не працювали души на плажах в цьому році. Рекомендую
Réponse du service qualité

Dear Alina,

We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.

Quality Department.

Pilar Cordoba10
JUIL. 2024
Muy agradable
Muy bien ubicado, bonito, muy buena atención.
Réponse du service qualité

Estimada Pilar:

Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí y que nuestro equipo le proporcionó un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.

Departamento de Calidad.

Wan Ting Huang7
JUIN 2024
Host was very responsive and helpful. The apartment is well equipped and centrally located
Perhaps because the apartment is located around restaurants, it was infested with cockroaches. On our first day, we had to kill one adult cockroach. On the following days, there were many many baby cockroaches in the washroom we had to kill (especially at night). It is a pity because otherwise the apartment is nice

Maria Theresa Cruciol Cavalcanti10
JUIN 2024
The apartment was gorgeous, well equipped and the host was very responsive. The location is central and restaurants are everywhere. Walkable to beach, sites, etc. Issues with toilet and bathroom handle, but the hosts were proactive and had these fixed immediately. The only issue for us, which cannot be controlled by the hosts, was the noise. There was considerable noise from clanging dishes, slamming doors, and restaurant and building patrons well into the early am hours. It’s a great place if you plan to stay out late, otherwise expect noise.
Réponse du service qualité

Dear Maria,

Thank you for your wonderful feedback. We are thrilled to hear that you had an excellent experience at our apartment in the heart of town. It´s great to know that you appreciated the new furniture and cleanliness, as well as the convenient proximity to excellent restaurants, parking facilities, and the central market just two blocks away. We´re delighted that you loved your time with us. We look forward to hosting you again in the future.

Hilda Schilcher9
MAI 2024
schöne , saubere und gut ausgestattete Wohnung in bester Lage.
Bettwäsche und Handtuchwechsel , die Nähe zur Altstadt, Strand noch gut zu Fuß erreichbar.
Dachschräge im Badezimmer-für große Leute unangenehm.
Réponse du service qualité

Dear Hilda,

We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.

Quality Department.

ELENA FORNACIARI8
MAI 2024
Posizione eccellente a due passi dal centro e in una via molto animata e con locali eccellenti.
Essendo un appartamento su due livelli, le scale erano strette e le camere, nel sottotetto, erano un po´ buie.
Réponse du service qualité

Dear Fornaciari,

Thank you for your feedback and for highlighting the excellent location of our apartment, just a stone´s throw from the center of Málaga and amidst vibrant nightlife.
Given that our accommodation is situated in the heart of Málaga, the architecture may indeed have unique characteristics, such as narrower staircases and certain room layouts, which are typical of buildings in this historic area. We regret that these features did not meet your expectations.
Furthermore, our accommodations in the center of Málaga are designed to combat the heat, and as such, the rooms are often positioned to remain in the shade to provide a cooler environment.
We appreciate your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future and provide a stay that fully meets your expectations.

Quality Department.

Pamela Cialoni9
MAI 2024
Posizione, appartamento molto bello, pulito e curato nei dettagli.
Consiglio solo un po´ piu di luce nella camera da letto.
Réponse du service qualité

Dear Pamela,

Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.

Quality Department.

Willem den Brave10
AVR. 2024
Évaluation sans commentaire.

Willem den Brave10
AVR. 2024
Évaluation sans commentaire.

Antonija Parigroz10
AVR. 2024
Wir waren von der Lage begeistert, alles sehr gut zu Fuß erreichbar.
Réponse du service qualité

Dear Antonija,

Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.

Quality Department.

Philippe Barbaret10
AVR. 2024
Très bien situé. On peut tout faire à pied. Un parking se trouve dans la même rue, juste en face du logement (payant et un peu cher toutefois)
Réponse du service qualité

Dear Philippe,

We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.

Ben Van Den Heede10
MARS 2024
Évaluation sans commentaire.

Daniele Coppola10
MARS 2024
Évaluation sans commentaire.

Francoise Lavoie7
DÉC. 2023
Le confort et l’emplacement est super. Apportez vous des bouchons pour le bruit.
Près du Centro, tout les moyens de transport
Premièrement ,ils nous demandent de respecter les résidents qui sont dans l’immeuble mais eux ne respectent pas du tout , de la musique dans la nuit. Deuxièmement , il y a une brasserie face à l’immeuble alors très bruyant jusqu’à 2 heures du matin. Troisièmement , l’entrée de l’immeuble très sale.
Réponse du service qualité

Dear guest,

Thank you for sharing your thoughts with us. We are delighted that you enjoyed the comfort and convenient location.

We sincerely apologize for the inconveniences you faced during your stay. We take your feedback seriously and assure you that we are actively working to address these issues.

Regarding the noise disturbances, we understand the importance of a peaceful environment. Please be aware that on this occasion, it was beyond our control, and it is influenced by certain days and events that may occur in the city. Nevertheless, we are always prepared to cooperate and promptly address this issue, as rest and comfort are our priorities.

Additionally, concerning the cleanliness of the building entrance, it is worth noting, unfortunately, that this is a specific occurrence, as it is cleaned periodically. However, we are reaching out to the building community to address this issue and strive for improvement in the future.

Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.

Quality Department

Javier Palacios Gómez4
NOV. 2023
Pagar 30€ por entrar más tarde de las 21:00 me parece un robo. Teniendo en cuenta que hay muchas opciones hoy en día para poder recoger unas llaves a cualquier hora.
Réponse du service qualité

Estimado Javier.

Apreciamos que se haya tomado el tiempo para compartir su experiencia con nosotros

Lamentamos sinceramente los inconvenientes respecto al late check-in. Siempre intentamos ser transparentes con nuestros huéspedes, por lo que la información sobre nuestra política de late check-in y los cargos asociados al mimso está disponible en nuestro sitio web, y pueden ser consultados por todos nuestros clientes antes y después de la realización de la reserva. Si bien entendemos sus inquietudes, nos esforzamos por ofrecer un servicio de check-in personalizado para garantizar una experiencia de llegada cálida y acogedora para nuestros huéspedes, motivo por el cual el check-in se realiza de forma presencial. Lamentamos cualquier malentendido al respecto.

Esperamos nos dé otra oportunidad en el futuro para ofrecer una experiencia lo más placentera posible. Gracias por elegirnos.

Departamento de calidad.

Thiago Parussolo Linhares10
OCT. 2023
Very nice place in Soho.
Very good location, with everything I needed in the apartment, even a washing machine, which helped a lot to clean the clothes before continuing the trip to another city.
Réponse du service qualité

Dear Thiago, We extend our sincerest gratitude for selecting our apartment as your accommodation choice. Your oppinion means a lot to us, and we genuinely hope that your stay exceeded your expectations. We would be delighted to have you as our guest once more in the future. Please don´t hesitate to reach out if there is anything we can do to ensure your next visit is even more enjoyable.

Quality Department

Lucía Mínguez Perez6
OCT. 2023
Céntrico pero....
La ubicación estupenda y muy espacioso el sitio
Falta de puntualidad al hacer check-in y que está en un edificio sin ascensor y con escalera de caracol que no es apto para muchas personas o si llevas maletas. Se oye el ruido del bar de enfrente.
Réponse du service qualité

Estimada Lucía,

Gracias por tomarse el tiempo de compartir su reseña. Nos complace saber que valoró la ubicación céntrica y el amplio espacio del alojamiento.

Sin embargo, parece que algunos aspectos no cumplieron sus expectativas, y es por ello que nos gustaría expresar nuestras disculpas más sinceras. Lamentamos que nuestro equipo no pudiera adaptarse a su cambio de hora de llegada. También nos gustaría resaltar que, dada la importancia histórica de nuestro edificio, no permiten nuevas construcciones, como podría ser la de un ascensor, dado el valor arquitectónico del mismo. Respecto al ruido, pese a que depende mucho de agentes externos como la época del año, trabajaremos para mejorar los sistemas de aislamiento y asegurar una estancia sin ruido a nuestros futuros clientes.

Una vez más, darle las gracias por compartir su experiencia con nosotros. Tomamos nota y le aseguramos que atenderemos a todos los detalles para poder ofrecer estancias mucho más gratificantes. Si desea volver a confiar en nosotros, nos comprometemos a brindarle una experiencia mucho más memorable.

Departamento de calidad.

Fiore Liborio8
OCT. 2023
Compleanno Malagueno.
Ottima la prima accoglienza ,molto brava e professionale e simpatica Rosa la ragazza che mi accolto il giorno 7/10. E che mi ha dato le chiavi e spiegato il resto
Piccole cose; i coltelli tagliano poco e forse ne servirebbero altri per tagliare e forse sarebbe necessario un rotolo di Scottex in più perchè i tovaglioli almeno di carta non sono previsti.
Réponse du service qualité

Dear Fiore, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that Rosa provided an excellent reception and that you found our services professional and welcoming.

We also appreciate your comments about the utensils and provisions in the apartment. We apologize for the inconvenience caused, we will certainly address these concerns and make the necessary improvements to ensure our guests have everything they need for a comfortable stay. Thank you once again for your valuable insights, and we hope to have the pleasure of welcoming you back in the future.

Quality Department

Mari Mette Tollefsrud8
SEPT. 2023
Fint sted
Trappa mellom etasjene var litt skummel, du skal være glad i å klatre for å bo der.
Réponse du service qualité

Dear guest,

We appreciate your feedback and are pleased that you enjoyed your stay at our establishment. We understand that you found the stairs between floors to be somewhat daunting. Your comments are valuable, and we will certainly consider them as we strive to enhance our accommodations. Thank you for choosing us, and we look forward to hosting you again in the future.

Quality Department

Lidia Elena Pavia7
SEPT. 2023
Ristrutturata con buon gusto. Tutti i servizi necessari li abbiamo trovati, nella casa c’era tutto l’occorrente per il soggiorno.
Mancanza di ascensore, nel bagno le travi erano basse in alcuni punti, soggiorno cucina molto piccolo, assenza di un tavolo per mangiare, balcone minuscolo non come ce lo aspettavamo dalle foto.
Réponse du service qualité

Dear Lidia, We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.

Quality Department

Johnas Sivathas7
SEPT. 2023
Was OK
Room furnishings are very good. The location is also very good.
Check in was expensive as we arrived at 9:10 pm and had to pay an extra 30 euro fee. (from 21:00 am 30 Euro and from 00:00 50 Euro) We found roaches in the bathroom, in the foyer and in the bedroom, which was extremely uncomfortable. In addition, the duvet was dirty and contaminated with hair.
Réponse du service qualité

Dear Johnas,

Thank you for taking the time to share your feedback regarding your stay. We are pleased to hear that you found the room furnishings and our establishment´s location to your satisfaction.

We deeply regret that certain aspects of your visit did not meet your expectations. We would have appreciated being informed of these inconveniences during your stay so that we could have taken immediate action especially with regard to cleanliness; Our company is committed to meeting standards of cleanliness that in your case do not reflect this commitment, for which we sincerely apologise. On the other hand, regarding insects, we are very sorry for this inconvenience. It is an isolated problem due to a recent construction work in the building, but we have already taken measures to prevent it from happening again in the future. On

Additionally, please note that in all cases, our late check-ins carry an extra charge, of which we always inform our customers. Our goal is to offer all our guests an exceptional experience, and we value your feedback to help us continuously improve.

We hope to have the opportunity to welcome you back in the future and demonstrate the quality and commitment that define us.

Quality Department.

Katharina Spohn8
SEPT. 2023
Évaluation sans commentaire.

Lilia Pinto8
AOÛT 2023
Évaluation sans commentaire.

Karin Amorsen8
JUIL. 2023
Nice little apartment in a very good location. The only minus: no aircon on the repos where bed no. thee is placed. There were problems with the wifi, but we get acces to another network the day after arrival.
Réponse du service qualité

Dear Karin, Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

Gustavo Medina9
JUIN 2023
Évaluation sans commentaire.

Lilia Azevedo7
JUIN 2023
Évaluation sans commentaire.

Jens Bach4
JUIN 2023
We woke up at 3 am with 5-10 cm cockroaches crawling all over the ceiling and our bags. We had to move everything downstairs and sleep on the couch. We only received a 10 EUR refund (we payed 270 EUR) and the host was not willing to compensate any further. I would not recommend this place!
Réponse du service qualité

Dear Jens, First of all we would like to thank you for taking the time to share your impressions about your recent stay in our apartment. It is only through feedback like yours that we can maintain and improve the service we provide to our guests. We are sincerely sorry to read that you found cockroaches in your apartment and we thank you for contacting our team so that we could intervene during your stay. We have a regular pest control plan and, of course, we work hard every day to avoid their presence within our grounds, however, at certain times of the year, depending on the weather in Malaga, the presence of insects is unfortunately unavoidable. Also, cockroaches need food, water, heat and shelter to survive and that is why we have a very strict policy on pest control. We also encourage our guests not to leave food or crumbs in their apartments to prevent them from moving into our accommodations and please accept our sincere apologies for the inconvenience caused to you and your partner. Thank you again for your visit and constructive criticism, our main objective is to ensure that our guests feel comfortable and fully enjoy their visits, we look forward to regaining your trust another time if you give us that opportunity.

Jose L.H. Campos
Quality Department Manager

Marina Sala4
JUIN 2023
The apartment is okay, we just had a really bad experience with cockroaches falling from the bedroom wooden ceiling. Need’s to be fumigated urgently!
Réponse du service qualité

Dear Marina, First of all we would like to thank you for taking the time to share your impressions about your recent stay in our apartment. It is only through feedback like yours that we can maintain and improve the service we provide to our guests. We are sincerely sorry to read that you found cockroaches in your apartment and we thank you for contacting our team so that we could intervene during your stay. We have a regular pest control plan and, of course, we work hard every day to avoid their presence within our grounds, however, at certain times of the year, depending on the weather in Malaga, the presence of insects is unfortunately unavoidable. Also, cockroaches need food, water, heat and shelter to survive and that is why we have a very strict policy on pest control. We also encourage our guests not to leave food or crumbs in their apartments to prevent them from moving into our accommodations and please accept our sincere apologies for the inconvenience caused to you and your partner. Thank you again for your visit and constructive criticism, our main objective is to ensure that our guests feel comfortable and fully enjoy their visits, we look forward to regaining your trust another time if you give us that opportunity.

Jose L.H. Campos
Quality Department Manager

Carlos Francisco Cobos10
JUIN 2023
Évaluation sans commentaire.

Petr Hampl8
MAI 2023
Évaluation sans commentaire.

hu jingying10
MAI 2023
Évaluation sans commentaire.

Kiryl Mironchyk7
MAI 2023
mediocre place to stay, however it has great location
Great location, check-in experience.
Surprised by a huge number of positive reviews that I "pecked" at. - after payment (which can no longer be canceled and refunded) and before confirming the booking, I received a message from the host that it is necessary to have a deposit upon check-in, you must provide a card number upon check-in. later, having figured it out, it turned out that the deposit was not needed, however, providing the card number and its validity period is a prerequisite for settling. - The photo does not correspond to reality 100%. The apartment is not as new as it seems. On the photo it seems to be wide/white/big apartment with a lot of amenities; in the reality, it not so "luxory" - The windows come out to nothigh: one to the wall, other to the nothing (another wall) - The balcony is not as such big as it seems to be; it is just a swing window, protruding 20 cm from the apartment. And it goes to a multi-level parking - The second floor is very hot You can’t sleep without the air conditioner. - There is a main bed (pretty comfortable) and the other on the 2nd floor: it was not covered at all, without bedding, purely mattress. -Rafters everywhere on the second floor do not add comfort - The hair dryer turned out to be broken.
Réponse du service qualité

Dear Kiryl,
Thank you for taking the time to share your feedback about your recent stay at our apartment. We´re glad to hear that you enjoyed our great location and check-in experience.

We apologize for the inconveniences you experienced during your stay. We understand your frustration regarding the confusion about the deposit and we´re sorry if the has been any miscommunication. Please know that this information is available online prior to booking.

Regarding the apartment´s condition, we apologize if it didn´t meet your expectations. We appreciate your feedback and will take it into consideration, as we aim to make it clear through our posted pictures the distribution of the spaces.

We´re sorry to hear about the issues you had with the air conditioning, bedding, and hair dryer. Please do let us knoe for any faulting device during your stay to give us the opportunity to replace it, as we strive to provide our guests with a comfortable and enjoyable stay.

Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

Jose L.H. Campos
Quality Department Manager

Denis Feferman7
AVR. 2023
Évaluation sans commentaire.

Philippe Garbe9
AVR. 2023
Évaluation sans commentaire.

Diana Pereira10
MARS 2023
Muy central. Buena relación calidad/precio Buenas sugestiones para comer.
Réponse du service qualité

Dear Diana,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.

Jose L.H. Campos
Quality Department Manager

Gisèle Demetrius10
MARS 2023
Très beau duplex, bien situé et agréable. propriétaires réactifs et polyglottes. Les recommandations en fonctions de nos goûts et des activités prévues. Je recommande.
Réponse du service qualité

Dear Gisèle,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in malaga. We will be delighted to welcome you back on your next trip.

Jose L.H. Campos
Quality Department Manager

Helene Dufresne10
FÉVR. 2023
Petit logement sur 2 étages avec un escalier en colimaçon. Les chambres sont éloignées de la rue ce qui facilite le sommeil. Rocio nous attendait à l’intérieur et nous à l’extérieur ne sachant pas quel appartement nous était réservé dans l’immeuble. Enfin, nous avons pu nous poser une fois ce quiproquo résolu.
Réponse du service qualité

Dear Helene,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Malaga. We will be delighted to welcome you back on your next trip.

Jose L.H. Campos
Quality Department Manager

Jennifer Bradley10
FÉVR. 2023
Incredible location and very comfortable
We really enjoyed our stay in Malaga at Genteel Home Trinidad Grund. The location in fabulous for access to transportation to/from airport, train and bus stations. It is close to center of Malaga with all it´s shops and restaurants as well as the port. The apartment itself had every thing we needed. Bed was very comfortable and bedroom was quiet for sleeping.
Although it was of no concern to us, there is no elevator and there are stairs up to the bedroom for people who cannot do stairs.
Réponse du service qualité

Dear Jennifer,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.

Jose L.H. Campos
Quality Department Manager

Sara Ferrari8
FÉVR. 2023
Évaluation sans commentaire.

Jose Vilches6
JANV. 2023
La ubicacion fantastica.
No me gusta que no tuviera ascensor No me gusto el duplex ya que todo el. Dia escaleras para arriba y abajo No me gusto lnolant de arriba ya que la cbeza corre peligro al ducharse y levntarse de la cama por la guardilla.
Réponse du service qualité

Estimado José:
Gracias por alojarse por nosotros y por tomarse el tiempo para escribir sus impresiones del apartamento.
Lamentamos que la distribución del mismo no fuera de su gusto. Intentamos detallar la descripción del mismo en el anuncio para para que pueda conocer esta antes de realizar su reserva. Esperamos poder volver a recibirle en otro de nuestros apartamentos pronto.


Jose L.H. Campos
Director de Calidad

Vicente Giménez Cano6
DÉC. 2022
Évaluation sans commentaire.

Sabrina Fruhmann10
DÉC. 2022
Évaluation sans commentaire.

Laura Alcaide8
DÉC. 2022
El apartamento es muy lindo y decorado con muy buen gusto. Tiene cocina equipada con lavadora, tostadora, cafetera italiana, calentador de leche, batidora, cubiertos y ollas necesarias para cocinar. También te proporcionan café, azúcar, sal y el detergente para la lavadora. También te proporcionan las sabanas y toallas necesarias para todos los huéspedes.
La ubicación es excelente para acceder al centro sin estar en pleno meollo, pero la calle donde está ubicado el apartamento está muy transitada tanto por coches como por gente. Hay dos bares prácticamente debajo, que los fines de semana se ponen a tope. No digo que sea ni bueno ni malo, solo que me hubiera gustado saberlo porque buscaba más tranquilidad. Por suerte las habitaciones de nuestro alojamiento daban a la parte interior y no se escuchaba tanto ajetreo, a parte el cierre del balconcito es bueno y aísla bastante del ruido, pero te obliga a mantener el apartamento cerrado ya que como digo, es bastante ruidoso. Por otro lado el trato con la persona de contacto de este apartamento, Gema en mi caso, lo encontré un poco justo la verdad. Le adelanté la documentación para no tener que hacer papeleo a mi llegada y no la traspasó, por lo que además de esperar 30 minutos en la puerta del apartamento para el check in con aviso previo de mi hora de llegada, estuvimos un rato más con el papeleo. Alternativamente también les había solicitado el mismo día de mi llegada si podría entrar antes y si el día de mi salida podía quedarme un poco más, peticiones que no me contestó. Tampoco me dijo nada tras mandarle un mensaje de despedida con las fotos de cómo habíamos dejado el apartamento, por lo que se me queda una sensación de un poco de pasotismo o saturación.
Réponse du service qualité

Estimada Laura:
Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro.
El servicio de nuestros empleados es un motivo de orgullo para nosotros y estamos bastante decepcionados al escuchar que considera que actuamos por debajo de nuestras posibilidades en esta área. Sin embargo, puede estar seguro que su comentario será compartido con el equipo para informarles y conseguir una posterior revisión del servicio.
Una vez mas, muchas gracias por elegirnos en esta ocasión, esperamos volver a tener la oportunidad de servirla en un futuro próximo.

Jose L.H. Campos
Director de Calidad

Rūta Mikalkevičiūtė9
DÉC. 2022
Évaluation sans commentaire.

Charles Robinson9,6
DÉC. 2022
Great central location. Spacious. Comfortable. Quiet and we´ll equipped.
No lift, so guests need to use stairs.
Réponse du service qualité

Dear Charles,
Thank you for sharing your experience at the apartment with us. We are happy that you enjoyed your stay and wish you give us the opportunity to host you again in the future.

Jose L.H. Campos
Quality Department Manager

Maike Stoeckel9,6
NOV. 2022
Great option in a very good location in Malaga
The apartment was really spacious, and it amenities needed for a somewhat longer stay in Malaga. prime location and great staff. Maria Jose was really helpful and always willing to support and provide answers and suggestions.
The apartment can use some TLC.
Réponse du service qualité

Dear Maike,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

Jose L.H. Campos
Quality Department Manager

Mindaugas Vozbinas7,5
NOV. 2022
Évaluation sans commentaire.

Mindaugas Vozbinas10
NOV. 2022
Really nice apartment. Great location in Soho.
Réponse du service qualité

Dear Mindaugas,
Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special since the moment you arrived.

Jose L.H. Campos
Director de Calidad

Marcello10
AOÛT 2022
Évaluation sans commentaire.

Alba8,8
AOÛT 2022
Évaluation sans commentaire.

Andrea10
AOÛT 2022
como en casa
el alojamiento súper acogedor y ubicación excelente
Réponse du service qualité

Estimada Andrea, muchas gracias por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes.
Nos alegra saber que disfrutó tanto de su experiencia en nuestro apartamento. Trabajamos mucho para crear experiencias únicas y dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo.
Esperamos volver a verle pronto.

Aija T.
Departamento de Calidad

María8,3
AOÛT 2022
Évaluation sans commentaire.

Jesus9,2
JUIL. 2022
Évaluation sans commentaire.

Kim10
JUIN 2022
Wonderful appartment. Beautifully presented and very central. We will come back.
Réponse du service qualité

Thank you for making us your choice accommodation on this occasion and for taking the time to review your stay.
It would be a pleasure to welcome you back anytime you plan a visit to Málaga.

Aija T.
Quality Department

Miriam10
MAI 2022
Évaluation sans commentaire.

Luca Achille9,2
AVR. 2022
Évaluation sans commentaire.

ABEL8,8
AVR. 2022
Excelente apartamento muy bien ubicado
La persona que nos atendió (Gema), la ubicación, la amplitud y el equipamiento del apartamento
La iluminación un poco pobre en la planta superior, sobre todo en el baño.
Réponse du service qualité

Estimado Abel, gracias por tomarse el tiempo para darnos sus valiosa opinión sobre su estancia.
Sus comentarios ayudarán a nuestro equipo en sus contínuos esfuerzos encaminados a satisfacer las expectativas de nuestros huéspedes, por ello agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Dario7,5
AVR. 2022
Évaluation sans commentaire.

Ameet7,5
AVR. 2022
+ Location
- A lot of stairs!
Réponse du service qualité

Thank yo for making us your choice apartment and for your constructive comments. We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija T.
Quality Department

So7,9
MARS 2022
Évaluation sans commentaire.

Leticia8,8
DÉC. 2021
Bonito apartamento en el centro de Málaga
Ubicación perfecta, muy limpio y espacioso. Parking de pago justo en frente.
La escalera para subir al baño y habitación. No es nada cómoda para subir y menos con maletas.
Réponse du service qualité

Le damos las gracias por compartir su opinión sobre su estancia con nosotros

Nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.

Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Luis10
JUIN 2020
REPETIREMOS! TODO GENIAL!
AFITRION GENIAL. UBICACIÓN INMEJORABLE. TODO MUY AGRADABLE!!! REPETIREMOS!
ES UN SEGUNDO SIN ASCENSOR, PERO LO SABÍAMOS ANTES DE RESERVARLO!

MERI10
MARS 2020
Great apartment

Christina9
FÉVR. 2020
Nos gustó la ubicacion

JB10
FÉVR. 2020
Really well located. Near to railway station, 5 minutes walk and buses. Airport link by train means it only takes 20 minutes to get from airport to the apartment. Close to old town centre with loads of restaurants and only short walks to many of the attractions. The apartment was great for a couple, very clean with everything you need for a city break. Bed in the loft was comfortable and the space cosy. Whilst the balcony is small it does allow access to sunshine!
All good for us but if you have difficulty with stairs note there are two flights to climb.

Olga9,3
DÉC. 2019
A very good stay

José Luis6,3
NOV. 2019
El personal 100%. La ubicación muy buena.
Para una persona con problemas de espalda es complicado que te toque una segunda planta y sin ascensor, no lo indican en la publicidad.
Réponse du service qualité

Estimado Jose Luis, sentimos que la ausencia de ascensor le haya impedido disfrutar de su estancia. Sin embargo, esto está claramente indicado en las características de la propiedad, ya que como puede ver tanto en dicha información como en su confirmación de reserva, se especifica que no cuenta con ascensor y el acceso es únicamente mediante escaleras. Además, en la confirmación de su reserva se indica también en qué planta se encuentra el apartamento. Le pedimos disculpas si no leyó esa información antes de reservar. Saludos.

Fátima Roca - Responsable Dpto. de Calidad

Majdeddin8,8
OCT. 2019
Recommended for Spanish rather than foreign travelers.
The location is perfect and safe , everything is near by , my choice the next time I come to Malaga , highly recommended.
The check in & check out is not convenient at all .
Réponse du service qualité

Dear Majdeddin, thanks for your comment. We are sorry that you did not like the check in procedure. We try to make it as accessible and fast as possible for our guests and there is never a problem with it. In any case we are glad that despite this you have had a good stay and that if you return to Malaga you want to stay with us again. Regards.

Fatima Roca - Chief of Customer Service

Anónimo4,8
OCT. 2019
not lovely especially due to the approach...
It is at a central area. Easy to reach many places even some historical areas by walk. Decoration of the house was quite new and nice.
Internet did not exist during 2/3 of our staying period. We´ve connected to another link. There was no table to eat something on it. There was a small area (may be just for one person) between the microwave and the countetop cooker to eat at a high chair. We have eaten on the coffee table. The facilities -except the beds- were not enough for three or even two persons to stay. For example, there were only very very small two shampoos and half rulo of small toilet paper. There was no towel for the hands/faces,etc... The missing things were not provided despite we informed the related staff. Unfortunately, the worst thing was the impolite approach of Gema. We have been told that we had rent an apartment, not a otel(!) We were very aware of that we have had rented an apartment, not a otel. It is also not our first experience on renting an apartment. This one was the weakest on facilities compared to the previous ones that we´d already stayed in Europe and USA till now.
Réponse du service qualité

Dear Guest, I am very sorry you are disappointed with the apartment and the service. We always try to give the best possible service. I have read your feedback very carefully and I would like to explain to you how we operate. In regards to the apartment and the decoration, all our apartments are modern and clean and the pictures we publish on the website reflect the size and condition of our properties. We always fix any problems within the shortest delay, as per in the contract of the property. Unfortunately we are unable to provide the same service as a hotel but we do supply towels, toilet paper, shampoo, etc. We clean and check all our apartments before clients arrival and the apartment where you stayed had all the amenities mentioned. my sincere apology if the staff approach was not up to your expectations. We take all the feedback into consideration to keep improving our service. Kind regards. Rocio Almansa. Delegada de Genteel-Home Malaga.

Elisa10
OCT. 2019
Estancia fantástica en Málaga. El apartamento está situado en el centro de la ciudad, en una zona con muchos restaurantes y bares de tapas donde comer bien y muy cerca de la Alameda Central, por donde pasan varias líneas de autobús para ir a la estación, aeropuerto, etc. y muy cerca también de los museos y monumentos más importantes de la ciudad. Gracias a Rocío, anfitriona perfecta, que me sugirió varios sitios que visitar y buenos bares de tapas para comer.

Daria10
OCT. 2019
Отличные апартаменты в центре города, до всех достопримечательностей можно дойти пешком, до жд вокзала тоже минут 15 пешком. От аэропорта до апартаментов ехать очень быстро. За несколько дней написал сам хозяин Росио, объяснил все нюансы, что ждать нас будет его коллега у входа. Gema нас ждала в апартаментах, мы списались как прилетели по вотсапу. Она все объяснила, рассказала, ключи сказала просто оставить на столе при выселении. В качестве страховки записала реквизиты кредитки. В апартаментах 2 уровня, на втором спальни и ванная в мансардном этаже)на первом мини кухня. По сути оказываешься в квартире, как живут местные) мини carrefour с другой стороны здания, Mercadona есть на жд вокзале

Marion7,3
OCT. 2019
Locatie in Soho. Direct eten op de hoek vd straat. Rustig gelegen, ook al is er een bar ad overkant. Slaapkamer lag op zuiden. Dicht bij station gelegen. Goed bed. Ruimte goed voor 2 personen, niet 3. Eigen ingang. Veel mondelinge info bij ontvangst. Daarna per app en niets meer gehoord. Wasmachine aanwezig.
Geen dagelijkse verschoning van de handdoeken. Geen lift. Veel te kleine douche en de randen niet schoon. Airco zorgde voor water op de muren. Koffiezetapparaat was een kleine perculator. Uitzicht naar een parkeergarage. Geen balkon om op te zitten. Geen eettafel aanwezig. Ramen open en je kwam in de hal, dus geen uitzicht. Er stond maar 1 stoel. Lekkage direct per app gemeld.
Réponse du service qualité

Dear Guest, Thank your for your feedback. we take all comments into consideration. I am sorry you got disappointed the day of your arrival. I Will try my best to deal with those issues. Regarding the size of the apartment and the furnitures: On our website we post pictures that reflect the real size and appearance of the properties. Those pictures are not modified or edited. In regards to the cleaning: We do have cleaning service at extra cost as stated on the website. The apartment was cleaned and checked the day of your arrival as cleanliness is a top priority for us. I am glad you were satisfied with the location, the info provided beforehand and the treatment you received from our staff. We hope that you enjoyed your stay. Your feedback is very important to us to keep improving our service. Kind regards. Rocio Almansa. Delegada Genteel-Home Malaga.

Larissa6,3
OCT. 2019
Gute Lage, Klimaanlage oben und unten. Badezimmer und sehr ruhige Nächte - trotz direkt Stadtlage.
In der Beschreibung bei Booking stand unter Ausstattung: Balkon mit einem Haken dahinten und in der Vorschau war auch ein Foto davon zu sehen. Sehr geschickt gemacht, die Unterkunft leider gar keinen Balkon. Wenn man bei Booking.com den Filter:Balkon setzt, wird einen diese Wohnung vorgeschlagen. Der Fußboden war voller länger schwarzer Haare. Diese waren überall. Unten, im Schlafzimmer und im Bad. Leider nicht gut sauber gemacht.
Réponse du service qualité

Dear Larissa, thanks for your comment. We do not know if your comment is about another accommodation in which you were staying, because the apartment in which you have stayed with us (Trinidad Grund E) have a balcony as indicated and as can be seen in the photos. Or maybe your confusion is because you thought you had a terrace instead of a balcony. About cleanliness we are sorry that it is not to your liking, it is a very important aspect for us and generally very well valued by our guests. In any case we will check what happened in your case and work to continue improving in this aspect. Regards
Fatima Roca - Chief of Customer Service

Marius10
OCT. 2019
This accommodation is central located, in Malaga´s old town, a step away from main touristic attractions and 5-7 min walk from the train station. The attic apartment was very spacious, clean and comfy with a well equipped kitchen and nice furniture. It has an extra divan bed and air conditioner, a big plus in the hot days. The representative, Denis, was very friendly and helpful giving us some very good insights about Malaga and the possibility to have a late check-out. Thank you, Denis!

Zoe10
OCT. 2019
Todo perfecto! El departamento es hermoso, muy limpio, cómodo y muy cuidado. Ubicación excelente, a dos cuadras del mercado, y muy cerca de la calle Larios. Muy bien equipado, aires acondicionados que funcionaban perfectos, el secador de pelo también. Gema, quien nos recibió fue súper simpática, nos recomendó lugares para ir a pasear y a comer. Muy recomendado!

Anónimo8,8
OCT. 2019
Céntrico. Reformado, nuevo.
Demasiado pequeño. Algo incómodo por el tamaño Difícil acceso a persianas.
Réponse du service qualité

Estimado huesped, gracias por su comentario. Sentimos saber que le ha parecido demasiado pequeño para su estancia. El tamaño de cada apartamento viene claramente reflejado e intentamos decorarlo y equiparlo de la mejor manera posible para que la estancia de nuestros huéspedes sea lo más placentera posible. Le pedimos disculpas si no lo hemos conseguido en su caso y esperamos que, en cualquier caso, haya disfrutado de su visita a la ciudad. Saludos.

Fátima Roca - Responsable Dpto. de Calidad

José Antonio10
JUIL. 2019
Todo perfecto

Ignacio10
JUIL. 2019
Apartamento muy acogedor situado en una zona inmejorable. La anfitriona denis muy pendiente de todo y super amable. Volveremos seguro
Por poner un pero la habitación no tiene persiana.

York9,3
JUIL. 2019
Gute Qualität in einer guten Lage
Ingesamt sehr einfach alles zu erreichen.
Das Internet das uns am Anfang gegeben wurde hat leider nicht funktioniert aber dieses Problem wurde schnell behoblen. Man Bräuche mehr Sitz Gelegenheit wo man auch an einen Rechner Arbeit kann wenn man möchte.

Florian9
JUIL. 2019
We would stay here again in Malaga !!!
Great location and very helpful staff. Parking places located across the street. The rooms was big enough.
The bathroom was to small, also the shower. They could provide an espresso with coffe capsules.

Philomina7,5
JUIL. 2019
Location of the property
Air conditioning was bad
Réponse du service qualité

Thankyou for your response. We will look into the air con device to see how we can improve. We always take the feedback and try to keep improving our service

Lorenzo6,8
MARS 2019
L´appartamento è ben posizionato e in una zona molto carina.
La posizione era molto comoda in una zona nuova e caratteristica di Malaga, da l´appartamento ci si può spostare facilmente a piedi verso il centro o verso il porto. Comoda la soluzione di un letto matrimoniale e di un letto singolo.
Non mi è piaciuto il bagno, troppo piccolo e poco organizzato, mancanza anche di un appendi accappatoio o di un portaspazzolino. Inoltre sarebbe carino che offrissero una convenzione magari con i bar presenti all´angolo della via. Sarebbe anche accogliente trovare almeno una bottiglia di acqua all´ingresso o all´arrivo nell´appartamento e fornire magari anche una mappa con delle indicazioni della città o delle sue attrazioni.
Réponse du service qualité

Dear Lorenzo, thank you for your comment. We do not know what you means that the bathroom is not very well organized. The apartment you stayed in is a 1 bedroom duplex with a maximum capacity of 3 people, and the bathroom has a size according to the apartment size in our opinion. We take into account your suggestions for improvement, because our clients have never asked us any of the things you tell us. We are glad to know that at least the location was to your liking. Regards

Layla0810
MARS 2019
Super schönes Appartment in super Lage
Das Appartment war sehr schön eingerichtet und super zentral gelegen. In nur 3 Minuten ist man in der Marina. Wir haben uns wohl gefühlt - es war alles da, was man für einen Aufenthalt braucht. Was besonders lobenswert war, ist dass wir sogar vor Check In Zeit in das Appartment durften. Wir haben vom Vermieter super Infos und Tipps bekommen. Vielen Dank nochmal. Es war sehr sehr schön bei euch!!!

Andre5,5
MARS 2019
+ Lage
- Sauberkeit und zustand der Wohnung

Marko9,3
MARS 2019
Great host, Belinda.

Anónimo9,8
FÉVR. 2019
Sijainti, siisteys

Laura7,5
FÉVR. 2019
Asunnon sijainti oli loistava, rauhallisella alueella. Kauppa, ravintola ja juna-asema lähellä.
Asunto oli kuvia vastaava, tosin alakerran tupakeittiö oli kuvien antamaa vaikutelmaa pienempi. Muuten asunto vastasi kuvia ja oli kiva. Vastapäätä oli parkkihalli, mutta se ei meitä ainakaan haitannut - aikaa tuli pääosin vietettyä asunnon ulkopuolella. Parivuode oli todella hyvä, mutta tyyny pehmeä ja peitto Ikean hiostavaa halpislaatua. Pyykinpesukone plussaa! Imuria tai vastaavaa kaipasi, sillä oleskelumme kesti 7 yötä.
Réponse du service qualité

Dear Laura, thank you for your comment. We are glad to know that you liked the apartment, especially for his central location. We are sorry to know that the comfort has not been to your liking, We will strive to improve in this aspect and we appreciate your suggestions for improvement. Regards

Afroditi8,5
DÉC. 2018
In the heart of the city center. Comfortable beds. Belinda was extremely nice and helpful. Could be a bit cleaner

Marcel Semela8,5
DÉC. 2018
Apatmán se nachází blízko centra i přístavu Malagy. Jen 5 min. od nástupiště vlaku.Kvalitní postel.

Luis Eduardo10
NOV. 2018
Céntrico, facil de localizar, cómodo para familias.
La ubicación, la limpieza, en general el apartamento está bien, no hay pegas.

Francesca9,3
SEPT. 2018
Posizione centrale e comoda ai servizi.

Bettina9,3
SEPT. 2018
Für uns genau passend, wir würden sehr gerne wieder kommen,
Alles, Lage, Freundlichkeit der Gastgeber, Kommunikation, Ruhig, zentral, Wendeltreppe ein wenig gewöhnungsbedürftig, v.a. mit Koffern, aber chic, sauber,

Nemesio9,3
JUIL. 2018
Lo recomiendo,Gracias Belinda.
La ubicacion,la limpieza,muy centrico.

Maria Wagenhals9,8
JUIN 2018
Ein super toller Urlaub mit der ganzen Familie.
Ich hatte 2 Apartments , wir kamen um 12,30 Uhr an ...eines war schon fertig , wir konnten sofort die Koffer abstellen das war perfekt. Die Betten waren super bequem, die Wohnung sehr sauber. Die Küche komplett eingerichtet. Die Fenster gut isoliert . Die Stadt und der Strand waren fussläufig zu erreichen. Malaga ist eine tolle Stadt , wir kommen wieder :-)
es gab nichts, es war einfach perfekt