Appartement agradable situé dans un immeuble récemment restauré dans le centre de Grenade, avec vue sur la rue Zacatin, le quartier commerçant et la vieille ville de la ville, un emplacement privilégié à proximité des principaux monuments de la ville.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de réception et de garde de bagages. Inclus dans le prix.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Zacatin 301
de à
The bazaar was right outside our door! Had a great stay. Excellent location to everything we wanted to do. Would definitely recommend and stay again.
Nothing
Réponse du service qualité
Dear Hind,
Thank you for your kind feedback. We are delighted to hear that you had a fantastic experience, and that you were pleased with the host, location, and cleanliness of the apartment.
We look forward to welcoming you again in the future.
Quality Department
We were visiting Granada for only 3 days and this apartment was a perfect location. In the heart of the city center with tons of restaurants and plazas all around. We walked to the Alhambra, Albaicin, and the university area. Five minutes from Plaza Nuevo and 7 from Paseo de los Tristes. The space itself was lovely. Although it was in the middle of the city center, it was quiet in the evening and enabled us to come back and relax. Communication was excellent and so hospitable. Would highly recommend.
Réponse du service qualité
Dear Bettina,
Thank you for your kind feedback. We are pleased to hear that you found the apartment beautiful, practical, and perfectly located.
We appreciate your comments and hope to welcome you again in the future.
Réponse du service qualité
Dear Hala,
Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed your stay in our apartment and appreciated its great location, as well as the peacefulness of the bedroom. We are also pleased that you found the place clean and charming.
We will be sure to pass along your kind words to the team, and we are grateful for your recognition of the helpfulness of our staff during check-in.
Your recommendation means a lot to us, and we would be delighted to welcome you back in the future.
I was wonderful and Genteel people were so nice and quick to respond.
Réponse du service qualité
Dear Steven,
Thank you for your kind feedback. We are delighted to hear that you had a wonderful experience in Granada and that our team was able to assist you promptly. We truly appreciate your compliments about our service.
We hope to welcome you again in the future for another memorable stay.
Quality Department
Apartamento bonito y muy céntrico
Apartamento Justito para cuatro personas ya que al abrir el sofá cama se comía casi todo el salón ( es pequeño el apartamento).
Réponse du service qualité
Estimada Helena,
Le agradecemos sinceramente por compartir su experiencia y nos complace saber que su estancia fue maravillosa y que el apartamento, así como su ubicación céntrica, fueron de su agrado.
Respecto al tamaño del apartamento, lamentamos que no haya cumplido completamente con sus expectativas. Siempre nos esforzamos por ser lo más sinceros posibles en las descripciones e imágenes de nuestras propiedades, y nos apena que esta vez no haya sido del todo como esperaba. No obstante, esperamos que, a pesar de ello, haya podido disfrutar de su estancia y aprovechar las comodidades del apartamento.
Esperamos poder recibirle nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad
Réponse du service qualité
Dear Paolo,
Thank you for your kind feedback. We are delighted to hear that you found the house comfortable, true to its description, and a welcoming space ideal for exploring the city.
We hope to have the pleasure of hosting you again in the future.
Todo increíble!!!
Réponse du service qualité
Estimada Priscilla,
Le agradecemos sinceramente su comentario tan positivo. Nos complace saber que disfrutó de nuestra ubicación y que la atención de nuestro personal fue de su agrado.
Su satisfacción es nuestra mayor recompensa, y nos alegra haber podido ofrecerle una experiencia increíble.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Nada
Réponse du service qualité
Estimada Talaverano,
Le agradecemos sinceramente por sus amables comentarios. Nos complace saber que la ubicación, la comodidad y la atención recibida fueron de su agrado.
Agradecemos mucho su valoración y esperamos poder darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
La ubicación y el trato del personal ha sido excelente!
Nada
Réponse du service qualité
Estimado Jesús Miguel,
Muchas gracias por su amable comentario. Nos alegra saber que disfrutó de la excelente ubicación y que el trato de nuestro personal fue de su agrado.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para que siga disfrutando de todo lo que Granada tiene para ofrecer.
Departamento de Calidad
Réponse du service qualité
Dear Jane,
Thank you for your feedback. We are glad to hear that everything went smoothly. We appreciate your kind words regarding the location and the apartment itself.
We hope to have the pleasure of welcoming you again in the future.
La ubicación del apartamento es absolutamente céntrica. Apartamento limpio y bien gestionado. la entrega de llaves fue fácil y ágil.
El colchon de la cama puede mejorar en comodidad.
Réponse du service qualité
Estimada Clotilde,
Le agradecemos sinceramente por sus amables comentarios. Nos alegra saber que la ubicación del apartamento, así como su limpieza y gestión, fueron de su agrado. También nos complace que la entrega de llaves haya sido fácil y ágil.
Respecto al colchón, lamentamos que no haya sido completamente de su satisfacción. Entendemos que la comodidad es algo subjetivo y varía según las preferencias personales de cada huésped. No obstante, valoramos mucho sus comentarios y los tomaremos en cuenta para considerar las mejoras necesarias.
Gracias de nuevo por sus valiosas observaciones y por habernos elegido. Estaremos encantados de recibirle nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Estimado Ciprian,
Le agradecemos mucho por compartir su experiencia. Nos complace saber que la ubicación y las instalaciones del apartamento fueron de su agrado y que encontró todo lo necesario para disfrutar de su estancia.
Agradecemos su valoración y esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Emplacement en centre ville
Accueil très bref Machine à laver pas de hublot,donc impossible à utiliser Coffre fort ne fonctionnait pas Literie très mauvaise
Réponse du service qualité
Dear Luc,
We sincerely thank you for sharing your experience and for highlighting positive aspects of your stay, such as the spaciousness of the accommodation and its central location.
We deeply regret any inconvenience you may have experienced during your stay. We understand that these issues could have impacted your experience, and we sincerely apologize for that.
Please rest assured that our team is constantly working on repairing and improving these aspects to ensure they do not cause inconvenience for future guests. We greatly appreciate your patience and feedback, as it helps us to continue enhancing the quality of our services.
We hope to have the opportunity to welcome you again in the future and provide you with a more satisfactory experience.
Quality Department
No está mal calidad relación precio, tiene de todo y más o menos nueva, ubicación excelente
La cama un desastre absoluto, una pena porque lo demás está Perfexto, pero lo más importante es el descanso, que lo recalcan mucho una vez reservas, no se puede hacer ruido etc……pero ponen un colchón de albergue, con malas almohadas…..cero descanso
Réponse du service qualité
Estimado Jaime,
Agradecemos sinceramente sus comentarios positivos sobre la ubicación y la relación calidad-precio de nuestro alojamiento. Nos complace saber que encontró el apartamento bien equipado y en buenas condiciones.
Lamentamos profundamente que el colchón y las almohadas no hayan cumplido con sus expectativas. Siempre nos esforzamos por ofrecer la mejor calidad posible en todos los aspectos de nuestro servicio, y lamentamos que en esta ocasión no haya sido de su total agrado. Sabemos que es un desafío satisfacer las preferencias de cada huésped, especialmente en cuanto a la comodidad de los colchones, que puede ser subjetiva, pero nos esforzamos por garantizar una experiencia de descanso placentera para todos nuestros huéspedes.
Agradecemos que nos haya hecho saber su opinión, ya que nos ayuda a mejorar continuamente. Revisaremos este aspecto con detenimiento para determinar y realizar las mejoras que sean oportunas. Esperamos tener la oportunidad de recibirle nuevamente en el futuro y poder ofrecerle una experiencia más satisfactoria.
Departamento de Calidad
Las facilidades dadas para la recogida de las llaves. Lo céntrico de la ubicación.
Nada
Réponse du service qualité
Estimado Javier,
Nos complace saber que disfrutó de su estancia en nuestro apartamento en Granada y que encontró nuestras instalaciones y servicios a su satisfacción. Agradecemos su tiempo para escribir una reseña y esperamos a recibirlo nuevamente en un futuro.
Departamento de Calidad
Muy buen alojamiento, recomendable . Tal cual las fotos
El wifi no es bueno El lavarropas no funcionaba, aunque nos ofrecieron otro en otro piso No había cable de la TV del dormitorio. Lo solucionaron al otro día,
Réponse du service qualité
Estimada Cecilia,
Le agradecemos sinceramente por sus amables comentarios y por recomendarnos. Nos alegra saber que el alojamiento cumplió con sus expectativas y que las fotos reflejaron fielmente la realidad.
Lamentamos los inconvenientes que experimentó con la lavadora y el cable de la TV. Nos alegra que pudiéramos ofrecerle soluciones rápidas para estos problemas y que, a pesar de ello, su estancia haya sido satisfactoria.
En cuanto al wifi, tomaremos en cuenta sus observaciones y las comunicaremos a nuestro equipo para realizar las mejoras necesarias.
Agradecemos nuevamente sus comentarios y esperamos poder recibirle en el futuro.
Casa muy acogedora y bien equipada en el centro de Granada. El aire acondicionado funciona de lujo, cosa que se agradece en pleno verano y la comunicación con los gestores del piso es muy eficiente y servicial.
La única pega para mi gusto es la calidad del colchón ya que era demasiado blando y estaba más hundido en el centro.
Réponse du service qualité
Estimado Andrés,
Muchas gracias por sus amables comentarios. Nos alegra saber que encontró el apartamento acogedor y bien equipado, y que tanto la ubicación como el aire acondicionado contribuyeron a su disfrute durante su estancia en Granada. También nos complace que haya valorado la eficiencia y la amabilidad de nuestro personal.
Lamentamos que el colchón no haya cumplido completamente con sus expectativas. Entendemos que las preferencias en cuanto a la firmeza del colchón pueden variar, y aunque nos esforzamos por ofrecer la mejor calidad, lamentamos que en esta ocasión no haya sido de su total agrado. Agradecemos sinceramente sus comentarios, ya que nos ayudan a identificar áreas de mejora.
Agradecemos su visita y esperamos tener la oportunidad de recibirle nuevamente en el futuro.
Departamento de Calidad
Un peu compliqué pour se garer à proximité.
Réponse du service qualité
Dear Marilyne,
Thank you very much for your kind comments. We are glad to hear that you enjoyed the location and the flat.
We are sorry to hear that you found it difficult to park close to the apartment. This can be a challenge in the centre of Granada due to the narrow, pedestrian streets and the flow of people that the prime location attracts. We hope that this aspect was not a major inconvenience and that you had a pleasant stay nonetheless.
We thank you again for your comments and look forward to welcoming you in the future.
Quality Department
Mejor que en las fotos!
Nada
Réponse du service qualité
Estimado Joaquín,
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento con nosotros. Esperamos poder volver a recibirle muy pronto.
Departamento de Calidad
Very nice clean apartment and we were met and taken to the apartment by a friendly lady. Apartment in a great location near lots of restaurants and not too far from Alhambra so we could walk. Really pleased there was a good coffee machine and coffee pods.
I was disappointed that the sheets for the sofa bed were missing. This meant that I had to use a towel as opposed to a clean duvet cover. I had stated that I needed a separate bed and was told that clean bedding was available.
Réponse du service qualité
Dear Erik,
We sincerely appreciate your positive comments about your recent stay in our flat. We are pleased to hear that you enjoyed the location, the cleanliness of the flat, and that the welcome service was to your liking. We are also glad that you enjoyed the coffee machine and capsules available for your use.
Regarding the inconvenience you mention about the lack of bedding for the sofa bed, we deeply regret any inconvenience this may have caused. We are saddened to learn of this problem after your departure, as our team would have been happy to assist you at all times during your stay. This type of situation comes as a surprise to us, as it is unusual in our standards of service.
Despite this misunderstanding, we hope to have the pleasure of welcoming you again in the future and to be able to offer you a completely satisfactory experience.
Quality Department.
Nothing, all were amazing
Réponse du service qualité
Dear Safa,
Thank you for your glowing review of our property. We are delighted to hear that you found the cleanliness of the property to be amazing and that the facilities exceeded your expectations. It´s fantastic to know that you were able to walk to the Alhambra Palace and that the nearby shops provided excellent service.
We appreciate your kind words and are thrilled to be your first choice when visiting Granada. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future.
Quality Department.
We felt we didn’t have enough bath gel for our stay and ended up rationing it. It would be nice to have a bit more bath soap!
Réponse du service qualité
Dear Asha,
Thank you for your positive feedback about your recent stay with us. We´re delighted to hear that you enjoyed our great apartment, especially its central location, air conditioning, washing machine, and cozy furnishings. It´s also wonderful to know that you found our kitchen well-equipped and our management team helpful and accessible via WhatsApp.
Your feedback regarding the bath gel is valuable to us, and we apologize for any inconvenience caused. We´ll review our amenities provision to ensure that an ample supply of bath soap is available for future guests.
We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future.
Quality Department.
Wonderfull apartment in the city center next to the cathedral and on the edge of Albacin Quiet though had an inner court yard room
The walls between the appartements are paper thin and had a very noisy family next to my room so could hear the children fighting and playing between 20:00 up to midnight
Réponse du service qualité
Dear Luke,
Thank you for sharing your experience with us. We are delighted to hear that you found our apartment cozy and efficient, and that you enjoyed its wonderful location next to the cathedral and on the edge of Albacin. We strive to provide a tranquil environment for our guests.
However, we sincerely apologize for the disturbance caused by noise from neighboring guests during your stay. Please rest assured that we take your feedback seriously and will explore measures to improve sound insulation between apartments to enhance the comfort of all our guests.
Your feedback is invaluable to us as we continue to strive for excellence in our services. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay in the future.
Quality Department.
The location, furnishings, the space, cleanliness, - everything was just amazing . Looks better in person
Réponse du service qualité
Dear Nidhi,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Quality Department.
Réponse du service qualité
Dear Lalika,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Quality department.
Too small and lots of HUGE breakable decorations!!!!
Reply
Réponse du service qualité
Dear Mohamed,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Quality Department.
Réponse du service qualité
Dear Usman,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
El colchón, era muy muy incómodo, recomendamos un cambio del mismo, hemos dormido fatal, te hundías.
Réponse du service qualité
Estimado Jorge:
agradecemos sinceramente su comentario elogiando nuestra excelente ubicación, instalaciones excepcionales y el trato amable de nuestro personal. Nos complace saber que nuestras fotos reflejan fielmente la realidad. Lamentamos mucho escuchar que encontró el colchón incómodo. Reconocemos que el confort puede variar de una persona a otra y agradecemos su recomendación. Tomaremos en serio su sugerencia y consideraremos un cambio para mejorar la experiencia de nuestros huéspedes. Apreciamos sus comentarios, ya que nos ayudan a mejorar continuamente. Esperamos tener la oportunidad de darle la bienvenida nuevamente y proporcionarle una estancia más satisfactoria.
Departamento de Calidad.
We were a family and one bedroom apartment was small for us. The kids slept on the sofa bad but it’s old and the and no sheet cover for the pillows.
Réponse du service qualité
Dear Christelle,
thank you for taking the time to share your feedback with us. We´re delighted to hear that you found our location perfect for exploring and walking around. However, we apologize for any inconvenience caused by the parking situation and the size of the apartment not meeting your expectations.
We appreciate your feedback regarding the sofa bed and the lack of sheet covers for the pillows. Please rest assured that we will address these issues with our team to ensure that necessary improvements are made for the comfort and satisfaction of our guests.
Quality Department
Réponse du service qualité
Dear Stephen,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Quality Department
Niente
Réponse du service qualité
Dear Sabrina,
Thank you for sharing your experience with us. We´re delighted to hear that you found our apartment to be super central and well furnished, and we´re thrilled that Fernando provided you with a warm welcome. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future.
Quality Department.
Réponse du service qualité
Dear E,
Thank you for your kind feedback. We´re glad to hear that you found our accommodation neat and appreciated its fine location. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.
Quality Department.
Réponse du service qualité
Estimada Adelia,
Agradecemos sus amables palabras. Nos complace saber que disfrutó de la ubicación privilegiada de nuestro establecimiento en el corazón de Granada. Esperamos poder darle la bienvenida de nuevo en el futuro para que pueda seguir disfrutando de nuestra excelente ubicación.
Departamento de Calidad.
Réponse du service qualité
Dear Elisabeth,
Thank you for taking the time to leave us such a positive review. We´re delighted to hear that you found our apartment to be super clean and enjoyed its central location overlooking the pedestrian area. Your satisfaction is our priority, and we look forward to hosting you again in the future.
Quality Department.
la ubicación, la limpieza y la decoración y funcionalidad
es un poco pequeño para cuatro adultos, pero, siendo un poco ordenado, no hay problema
Réponse du service qualité
Estimada Olga,
Agradecemos sinceramente su amable comentario sobre su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de la ubicación privilegiada, así como de la limpieza y la decoración que ofrecemos. Entendemos sus observaciones sobre el espacio, y deseamos informarle que la descripción y distribución detalladas del apartamento están disponibles en nuestro sitio web para ayudar a nuestros huéspedes a tomar decisiones informadas. Sin embargo, tomaremos en cuenta su retroalimentación para seguir mejorando nuestros servicios. Gracias por su comprensión, y nos alegra saber que a pesar de este pequeño inconveniente han podido disfrutar de su estancia. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Réponse du service qualité
Dear Paul,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the lovely space, comfortable bed, and great location of our apartment.
It´s fantastic to know that the personal greeting by our staff person, along with their prompt responsiveness throughout your stay, added to your overall positive experience. Providing excellent customer service is a priority for us, and we are thrilled that our team could assist you effectively.
Thank you for expressing your satisfaction, and we would be honored to welcome you back for another stay in the future.
Quality Department
Localização espetacular. Acesso fácil a todos pontos de interesse.
A água quente acabava antes do último tomar banho. Estávamos em 4.
Réponse du service qualité
Dear Alessandro,
We appreciate you highlighting the central location of our apartment.
We are sorry to hear about the problem you had with the water heating system. as it is an electric system, the boiler has a storage capacity of hot water that, if it is completely used up, we must wait for some time for the hot water to be regenerated again. However, we take note of your suggestions to improve and expand the capacity of all our hot water systems, thus avoiding similar situations in the future.
Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
Por decir algo, que el sofa-cama es dos camas individuales. Seria mucho mejor un solo sofa-cama algo mas grande. Ganaria mucho. Luego en el baño note a faltar si vas a estar cuatro dias, unas toallas en los cajones y mas papel wc. Detalles que mejoran. Pero muy bien.
Réponse du service qualité
Estimado Bartolome,
Agradecemos sinceramente sus amables comentarios sobre nuestra ubicación, limpieza y la comodidad de tener fácil acceso a diversos lugares de interés a pie. Nos alegra saber que disfrutó de su estancia y que encontró todo fantastico.
Tomamos en cuenta sus sugerencias constructivas con respecto al sofá cama y las mejoras en el baño. Entendemos la importancia de estos detalles para nuestros huéspedes y apreciamos que hayas compartido sus observaciones.
Agradecemos su preferencia y esperamos recibirle nuevamente en el futuro para brindarle una experiencia aún más satisfactoria.
Departamento de Calidad.
Nothing. Everything was perfect
Réponse du service qualité
Dear Lorna,
Thank you for your wonderful review. We´re thrilled to hear that you enjoyed your stay in our lovely apartment and that it met your expectations for cleanliness, comfort, and decoration. We take pride in our convenient location and appreciate your kind words about our quiet surroundings, next to the bus stops. We hope to welcome you back for another pleasant stay in beautiful.
Quality Department.
Réponse du service qualité
Estimada Beatriz,
Agradecemos de manera sincera y entusiasta sus alabanzas. Nos alegra enormemente que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros y nos inspira a seguir mejorando cada día.
Estaremos encantados de atenderles nuevamente en el futuro. Es un placer recibir a clientes como usted.
Departamento de Calidad
Réponse du service qualité
Dear Lisa. We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Quality Department.
Alrededor no hay tiendas para "llenar la nevera", si tu idea es desallunar, comer y cenar en el apartamento Hay que conformarse con una opción a unos 5 min...y es un poco limitada y los precios "subidos".
Réponse du service qualité
Estimada María:
Agradecemos sinceramente su amable comentario y el tiempo que se tomó para compartir sus experiencias con nosotros. Estamos encantados de saber que disfrutó de su estancia en nuestro apartamento y que apreció su ubicación, tranquilidad, y la calidad de nuestras instalaciones. Lamentamos mucho el inconveniente respecto a las opciones cercanas para abastecerse de alimentos . Nuestro equipo de atención al cliente esta siempre disponible para recomendar los sitios más cercanos y convenientes a nuestros clientes. Lamentamos que en su caso no fuera así. Tomamos nota de su comentario para mejorar la información que ofrecemos a nuestros huéspedes.
Esperamos que hayan podido disfrutar de su estancia a pesar de este pequeño inconveniente. Y estaremos encantados de recibirles de nuevo en el futuro.
Departamento de Calidad.
La ubicación
Réponse du service qualité
Estimado Manuel Jesus. Apreciamos que destaque la ubicación central de nuestro apartamento. Es gratificante saber que consideró nuestra ubicación como un factor positivo en su estancia. Gracias por su valiosa retroalimentación y esperamos la oportunidad de servirle nuevamente en el futuro.
Departamento de Calidad.
Réponse du service qualité
Dear Zina,
Thank you for taking the time to share your thoughts on your stay at our apartment. We are delighted to hear that you found it exactly as advertised, with well-done and comfortable furnishings, as well as a well-equipped kitchen.
We appreciate your suggestion about having some kitchen staples, and we will consider adding those for our future guests. It´s great to know that you enjoyed the fantastic location, and we understand the convenience of being close to many nearby attractions. Your mention of the quietness of the street and accessibility to the Alhambra bus is valuable for future guests.
We are pleased that our hosts were available for check-in and that you had prompt communication with them. Your intention to book with us again is the highest compliment, and we look forward to welcoming you back in the future. Thank you for choosing our apartment for your stay.
Quality Department.
Lo amplio y cómodo. Ubicación.
Más jabón y champú para la ducha.
Réponse du service qualité
Estimado Luis,
Gracias por compartir su experiencia con nosotros. Nos alegra saber disfruto de la ubicación de nuestro apartamento, y que la amplitud y comodidad del mismo fueron de su agrado. Lamentamos cualquier inconveniente que haya experimentado respecto a los amenities que nos menciona. Las satisfacción de nuestros clientes es nuestro principal objetivo, por lo que le agradecemos nos lo haya comunicado para saber en qué área debemos mejorar y evitar que este inconveniente vuelva a suceder en el futuro. Espero que a pesar de ello, haya podido tener una estancia agradable, y estaremos encantados de recibirles de nuevo en el futuro para ofrecerles una experiencia aún más placentera.
Departamento de Calidad.
We had a refrigerator, washer/dryer and an Iron. It was also in a great location.
Had a hard time finding the iron.
Réponse du service qualité
Dear Leacy,
Thank you for your review and for considering renting our apartment again. We´re pleased to hear that you appreciated the amenities we provide, such as the refrigerator, washer/dryer, and iron. We apologize for any inconvenience you faced in locating the iron. Your feedback is valuable, and we will take steps to ensure that such items are more easily accessible for our guests in the future. We´re glad you enjoyed the great location, and we look forward to hosting you again on your next visit.
Quality Department.
Réponse du service qualité
Estimado Miguel,
Gracias por compartir su experiencia con nosotros. Saber que la ubicación, las instalaciones del apartamento y nuestro personal estuvieron a la altura de sus expectativas nos animan a seguir esforzándonos para ofrecer el mejor servicio a nuestros clientes. Es agradable recibir a clientes como usted, y esperamos volver a verles pronto.
Departamento de Calidad
Réponse du service qualité
Dear Sabine,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Brinley,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Réponse du service qualité
Dear Timothy,
We truly value your feedback and apologize for any discomfort you experienced during your stay. Your review is vital to our continuous improvement. We appreciate your kind comments and are committed to ensuring a better experience on your next visit.
Tolle Unterkunft und extrem zentral.
Die Matratze im Schlafzimmer war extrem schlecht und keine Freude! Selten so Rückenschmerzen nach dem Aufstehen gehabt. Entweder komplett durchgelegen oder einfach nur extrem schlecht.
Réponse du service qualité
Dear Alexander,
Thank you for your review and highlighting areas where we need to improve. We deeply regret any inconvenience caused during your stay. Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Philip. Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon. Jose L.H. Campos. Quality Department Manager.
Los amenities para tres personas que eramos insuficientes, las toallas escasas y muy gastadas. En el hall del edificio un contenedor lleno de basura que desde el jueves que llegamos hasta el sábado por la noche no lo recogieron, teniendo en cuenta el olor desagradable que conlleva.
Réponse du service qualité
Estimada María Luisa:
Nos gustaría expresar nuestro más sincero agradecimiento por su comentario sobre su estadía en nuestro apartamento. Lamentamos mucho que haya experimentado problemas durante su estancia con nosotros. Agradecemos su feedback y la utilizaremos para mejorar nuestros servicios y evitar problemas similares en el futuro. Esperamos tener la oportunidad de recibirlo nuevamente y brindarle una experiencia más satisfactoria.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Ana,
We are deeply grateful for your thoughtful and positive feedback. It is heartening to know that our apartment´s decor, space, amenities, and location met your expectations, and that our hosts could provide you with attentive service. It truly means a lot to us when guests, like you, wish to return. This is the highest compliment we could receive. Thank you for choosing to stay with us, and we eagerly anticipate your next visit.
Réponse du service qualité
Dear Kamila,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sopo,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lisa,
Thank you for taking the time to review your stay. We apologize for the inconvenience caused by the delay in check-in, despite your timely text message. We are glad to hear that you found the flat quiet, clean and centrally located. We appreciate your feedback regarding the amenities and will strive to improve in this regard. Thank you for choosing our property and we hope to have the opportunity to host you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Alessandra,
We would like to take this opportunity for to thank you for having chosen us for your visit and for taking the time to write a review. We appreciate your constructive feedback. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Geoffrey,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Granada. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sven,
Thank you for your recent review of our property. We appreciate your kind words about our location, interior design, and peaceful atmosphere. We´re sorry to hear that you experienced some inconveniences during your stay, particularly with the cleanliness of the bed cushion sheet. Please accept our sincerest apologies for this oversight.
We would like to clarify that our surcharges are clearly on our advertisements. Nonetheless, we apologize for any inconvenience this may have caused you.
Finally, we would like to thank you for your valuable feedback and remind you to inquire about our parking discount during your next visit.
Jose L.H. Campos
Quality Department Manager
La ubicación es inmejorable,fuimos con nuestra hija y disfrutamos lo más grande.Todo cerca,caminando a todos sitios.Limpio,acogedor y muy bien insonorizado.Y algo importante,tiene ascensor para subir las maletas y el carrito de la peque.
Réponse du service qualité
Estimado José David:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
la cama
Réponse du service qualité
Estimado Alfonso:
Gracias por alojarse con nosotro y por dedicar tiempo de su día a escribir una reseña. Parece que algunos aspectos afectaron negativamente a su estancia, previniendo que esta fuera perfecta. Nos hubiera gustado saber que algo estaba ocurriendo para poder haber tenido una oportunidad de ayudarle. Si desea compartir con nosotros sus experiencias, estaremos encantados de escucharle.
Gracias una vez más por la reseña, esperamos tener la oportunidad de volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Rémi,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Andre,
We want to thank you for choosing us for your long stay in Granada and for these kind words towards the location and the staff. We are looking forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Anna,
We are delighted to read how much you have enjoyed your stay with us. It has been a pleasure to read your review and to know that you had a wonderful holiday experience. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ruby,
We greatly appreciate the time you have taken out of your take to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Granada. We apologize if there was any confusion at some point, though we are happy that after that everything was smooth. We hope to host you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Pedro José:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Guillermo:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Wendy,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Andrea,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sandra,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
La ubicación genial, está casi en plena Alcaicería a dos minutos de la Catedral, también muy cerca de paradas de autobuses tanto para el aeropuerto como para Albaicín aunque también se puede ir andando a todos sitios. El apartamento nuevo, moderno y limpio, las camas cómodas incluso el sofá cama. Nada de ruido. Ascensor. La cocina moderna y nueva con todo lo necesario, microondas, cafetera, horno..etc. Igual a las fotos aunque en ellas parece mas grande pero justo para pasar unos días una familia de 4 adultos. Quedamos encantados. Contacto con la anfitriona desde el primer momento.
Réponse du service qualité
Estimada Eloisa:
Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el apartamento. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones.
Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Jake, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting the area. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Eugene, We feel very proud by reading you lovely review. Knowing that we match our standards, and so achieve your comfort during your stay, give us strength to continue working hard to provide excellence. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Réponse du service qualité
Dear Freya, thank you very much for staying with us. We are delighted to know that our prime location was a highlight of your stay.
It would be a pleasure to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Fiona, thank you very much for your kind feedback and recommendation. It was a pleasure to assist you on this occasion and we hope to have the opportunity to meet you in the future again.
Aija T.
Quality Department
Réponse du service qualité
Thank you Ike for your detailled feedback. We are delighted to know that the comfort of the apartment was a highlight of your stay, in addition to its perfect location.
Thank you for making us your choice accommodation on this occasion, and we hope to see you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Jessica, thank you for staying with us and for your constructive feedback. It was a pleasure to assist you and it would be a pleasure to welcome you back anytime you plan a visit to Granada.
Aija T.
Quality Department
Réponse du service qualité
Dear Bennett, thank you for taking the time to share your opinion about our apartment. We hope we´ll see you on future trips to Granada.
Aija T.
Quality Department
Réponse du service qualité
Dear Ruby, thank you very much for your feedback and for your highlights on the beauty and great location of our apartment.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Thank you Victor for your feedback and kind recommendation. We hope we will see you on future trips to Granada.
Aija T.
Quality Department
Réponse du service qualité
Dear Christian, thank you very much for spending a few minutes to evaluate your stay with us. We hope you had a pleasant time in Granada and that you will choose us again in the future.
Aija T.
Quality Department
Réponse du service qualité
Thank you Bethany for your kind feedback. It was a pleasure to assist you during your stay in Granda and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Julia, thank you for your feedback; it is much appreciated. We are glad to know that you had a memorable and comfortable stay with us.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Réponse du service qualité
Thank you Irene for choosing our apartment and for sharing your personal experience. We are delighted to read that we were able to match your expectations.
Aija T.
Quality Department
Réponse du service qualité
Dear Lisa, thank you very much for your comments. We are glad to hear that the apartment met your family´s needs during your stay in Granada.
We look forward to serving you again in the future.
Aija T.
Quality Department