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Appartement
Appartement Bib Rambla

Grenade · Centro

9,4 (94 évaluations)   ·  Voir sur la carte


1-4
Voyageurs

2
Chambres

1
Salle de Bain

80 m2
Surface

À propos du logement

Magnifique appartement dans le centre de Grenade, dans un emplacement imbattable sur la place pittoresque de Bib Rambla.

Il dispose de deux chambres doubles, l’une avec un lit double de 1,50 * 1,90 m et l’autre avec deux lits de 0,90 * 1,90 m, une salle de bains, une cuisine équipée de tous les ustensiles nécessaires et un salon confortable et lumineux.

Equipé d’un mobilier de haute qualité, il offre confort et luxe. En outre, l’emplacement extraordinaire de ce nouvel appartement vous permettra de connaître et de profiter à pied de Grenade et de sa gastronomie, puisqu’il est entouré des lieux les plus emblématiques de la ville, tels que la cathédrale, la Plaza Nueva et la Gran Vía de Colón.

Climatisation Centralisée
Chauffage Centralisée
Services Savon, gel, shampoing, draps et serviettes
Animaux domestiques Interdit
Lit bebé Disponible
Étage 3e Étage
Ascenseur Disponible
WiFi Gratuite
Balcon Vues vers l’extérieur
Voir tous les équipements

Services

> Check-in en personne.
> Service clientèle.
> Lit bébé et chaise haute disponibles sur demande.
> Service de blanchisserie sur demande.

Règles de la maison

> Check-in: de 15:00h à 21:00h.
> Check-out: avant le 11:00h.
> Aucune fête ou événement n’est autorisé.
> Il est interdit de fumer dans la propriété ou dans les zones communes.
> Réduire le bruit des 23:00h à 9:00h
> Cet établissement n’accepte pas les animaux domestiques.

Informations complémentaires

> Late Check-in: Les billets après 21h00 ont un coût supplémentaire qui doit être payé en espèces à l’arrivée à la personne qui vous recevra.
De 21h00 à 00h00 : 30€. De 00h00 à 02h00 : 50€.


> VFT/GR/03478
Réserver



Code de réduction
APPLIQUER
Réserver

Avez-vous des questions ou des doutes sur le logement ?


Demande d’informations

Voir sur la carte

Évaluation de la propriété

9,4 (94 Évaluations)

Emplacement
9,6
Qualite
9,2
Nettoyage
9,3
Personnel
9,3
Équipements
9,3
Recommandable
9,4

Votre avis nous intéresse


Avis de nos clients

Francois-Xavier Sireta10
OCT. 2023
Good place and well located.
Réponse du service qualité

Dear Francois,

We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.

Arne Solberg9
OCT. 2023
Perfect location, very nice and well equipped appartment.
Réponse du service qualité

Dear Arne,

We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.

Quality Department.

Dawn LaPorte10
OCT. 2023
This is a beautiful, clean 2 bedroom apartment with full living room, bath and kitchen in a fantastic location. I would definitely stay here again.
Réponse du service qualité

Dear Dawn,

Thank you for taking the time to share your feedback. We´re thrilled to hear that you found our apartment beautiful, clean, and well-equipped with a full living room, bath, and kitchen. We´re also delighted that the location met your expectations.

It´s wonderful to know that you would consider staying with us again. We look forward to hosting you on your next visit.

Erin McCann10
OCT. 2023
Absolutely amazing apartment in a great location. The beds were very comfortable and it was very quiet in the apartment. Great location on the square and within walking distance to everything. Can´t want to visit again!
Réponse du service qualité

Dear Erin,

Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and we look forward to have the privilege of hosting you in our apartment again.

Quality Department.

Julianne Gee10
AOÛT 2023
Central location close to sites, bars, shopping and restaurants. Well constructed building that was quiet despite backing up to busy square. Very comfortable stay.
Réponse du service qualité

Dear Julianne, We would like to thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.

Quality Department

Bruno Guinapo10
AOÛT 2023
Tudo muito bem. Óptima localização. Apartamento bem decorado e arranjado.
Réponse du service qualité

Dear Bruno,

Thank you for share your feeback about your recent stay with us. We are glad to hear that you enjoyed your stay and that the location and decor were up to standard. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again

María Ortola Femenia10
JUIN 2023
Évaluation sans commentaire.

Pierre Gervais10
JUIN 2023
Tout était parfait

Rien
Réponse du service qualité

Dear Pierre Gervais,

Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.

Jose L.H. Campos
Quality Department Manager

Pascale CARRIERE10
MAI 2023
Emplacement idéal. Appartement très confortable et décoré avec beaucoup de goût.
Réponse du service qualité

Dear Pascale,
Thank you for your kind words, we hope to host you again soon.
Kind regards
Jose L.H. Campos
Quality Department Manager

Ana Arango10
MAI 2023
The location is great. The apartment is beautiful, clean, very well equipped. The host 5 stars. Ver responsive, friendly and helpful. If you are going to Granada, I strongly recommend you to stay in this place
Réponse du service qualité

Dear Ana,
Thank you for your kind review! I´m thrilled to hear that you enjoyed the location, view, and our attentive hosting and management services. We appreciate your feedback on the apartment and hope to welcome you back to our wonderful home in Granada.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Anita Kratka10
MAI 2023
Nice apartment with views of square below with lovely green trees and you can see top of cathedral. Enjoyed having kitchen and washer, though no washer detergent provided. Bath is a bit small but that is what you get in Europe, still good overall.
Réponse du service qualité

Dear Anita Kratka, thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better. We hope that we will have the opportunity to welcome you back in the future.

Jose L.H. Campos
Quality Department Manager

Richard Hunt10
AVR. 2023
We rang Elvira when we arrived, and told her our ETA. She sounded glad to hear from us, and very welcoming. It was quite difficult to find the flat from the address given, because the Calle is small and narrow, and doesn´t appear on all maps. But when we found it, Fernando was waiting for us, and gave us an extensive briefing. The flat was excellent, clean, tidy and comfortable; but the front bedroom was very noisy throughout the night: we understood that restaurateurs might be packing chairs and tables fairly late, but then loud conversations started in the square, and we had to close the front bedroom window to get to sleep. Fortunately it wasn´t too hot. It was good to be so close to the cathedral.
Réponse du service qualité

Dear Richard,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Granada. Your kind words about our accommodation and staff are highly appreciated, and we are glad to know that we exceeded your expectations. We apologize if any noise coming from the central square disturbed you. We would be honoured to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

amanda bisson7
AVR. 2023
large flat in great central location
- brilliant location in central Granada - beautiful windows w shutters over the square, v peaceful and dark when all closed - much bigger than expected from the photos - good shower (hot and powerful) - easy check in and out
- not as nice as the photos suggest, the building is lovely but the furniture and bedding quite cheap and dated, the loo flush and seat are broken, and it lacked the elegance of the photos - it wasn’t very clean (superficially it was but dust and fluff all around the edges of the rooms and around furniture etc) - bathroom v small for 4 people w no extractor fan or window (so towels start to smell!)
Réponse du service qualité

Dear Amanda,
Thank you for choosing our apartment and for praising the convenience of the location.
Regarding the incidents with the cleaning and maintenance, we would like to offer you our most sincere apologies as these are clearly practices that do not meet our quality standard. Your complaints have been passed on to our housekeeping and maintenance department and your feedback is being used as an example to ensure this does not happen again within our apartments. We thank you for sending us your opinion, as we have taken it very seriously and it has helped us to improve.
We hope to have the opportunity to serve you again in the future and to exceed your expectations.

Jose L.H. Campos
Quality Department Manager

Pedro A. Valero Morenilla9
AVR. 2023
Évaluation sans commentaire.

Carmen Ximenez Gomez8
AVR. 2023
Vacaciones de semana santa en familia
El apartamento es grande y está ubicado en el corazón de Granada. Cerca de todo. Está perfectamente equipado, como si estuvieras en casa. La atención recibida por la anfitriona y sus recomendaciones, fantástico.
Lo único negativo de este apartamento es que da a una plaza muy concurrida y las ventanas no te aislan del ruido inmenso que se genera y cuesta conciliar el sueño. También se oía mucho a los vecinos de arriba. Quitando esto, el alojamiento es muy recomendable.
Réponse du service qualité

Estimada Carmen:
Gracias por elegirnos para su viaje a Granada y por escribir esta reseña. Lamentamos que los ruidos de la calle les causaran molestias; al encontrarse el apartamento en una zona tan céntrica como Bib Rambla, a veces los sonidos típicos de la ciudad y del bullicio son difíciles de evitar.
Sin embargo, nos alegra que pese a ello recomiende nuestro apartamento y por eso estamos muy agradecidos. Esperamos poder volver a recibirle pronto.

Jose L.H. Campos
Director de Calidad

Mārcis Kaktiņš9
MARS 2023
Évaluation sans commentaire.

Ana Marzo Mas10
MARS 2023
Évaluation sans commentaire.

EDUARDO VARGAS10
MARS 2023
Évaluation sans commentaire.

Mark and Sharon Acklin10
FÉVR. 2023
We spent 6 days at this apartment, everything in the city was an easy walk. Lots of room, great beds, and very clean.
Réponse du service qualité

Dear Mark and Sharon,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the remarks. We are certain that future guests will find it most useful.

Jose L.H. Campos
Quality Department Manager

Sibylle FRANCHETEAU9
FÉVR. 2023
Évaluation sans commentaire.

Vera Dodig (Korona d.d.)10
FÉVR. 2023
The apartment is super nice, thought in the center it is quiet at night. And Elvira is a great host:)
just missing the wine opener:)
Réponse du service qualité

Dear Vera,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

HEATHER McILMURRAY10
FÉVR. 2023
Fabulous
Location spacious apartment very comfortable and secure in a fabulous location.
Nothing!
Réponse du service qualité

Dear Heather,
Thank you very much for the praising comment towards the apartment and for the remarks about the surroundings. We are delighted that it would fit your necessities.

Jose L.H. Campos
Quality Department Manager

FRANCISCO DAVID GUTIERREZ REYES10
JANV. 2023
Évaluation sans commentaire.

xinzhi Hu10
JANV. 2023
Hope to stay here again
The room is clean, tidy and comfortable. The location is great
Réponse du service qualité

Dear Xinzhi Hu,
We are very pleased to read just how much you enjoyed yout apartment. Thank you for the highlights on the cleanliness, and location. We hope to welcome you back again soon.

Jose L.H. Campos
Quality Department Manager

SILVIA JESUS MAESTRE8
JANV. 2023
Évaluation sans commentaire.

Erika Craven8,7
JANV. 2023
Great welcome staff, responsive and accommodating. Apartment was a bit older, but great character. Great location and imagine in the summer with open windows its even lovelier!
Réponse du service qualité

Dear Erika,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.

Jose L.H. Campos
Quality Department Manager

Anne Bell10
JANV. 2023
We really enjoyed our one week stay. The apartment was on the square of Bib Rambla in the centre of the old part of town and walking distance to absolutely everything. Excellent tapas restaurant downstairs along with many other restaurants and bars. Walking distance to many churches, cathedrals, shops and of course Alhambra. Easy access to the apartment and a wonderful view from main bedroom and lounge room over the square. Lift access made it easy for travellers. Would highly recommend.
Réponse du service qualité

Dear Anne,
First and foremost we want to thank you for choosing us for your stay in Granada. We agree that the unbeatable location of the apartment makes it perfect to discover the city.
It has been a pleasure hosting you and we very much look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Ashritha Govind10
DÉC. 2022
Great apartment. Loved the view and super helpful host. Highly recommend.
Réponse du service qualité

Dear Ashritha,
Thank you for staying with us and for this lovely review. We hope to receive you again soon.

Jose L.H. Campos
Quality Department Manager

Séverine DRAPEAU10
DÉC. 2022
Ideally located in the historic center. Super well equipped. Comfortable bedding. Nickel!
Réponse du service qualité

Dear Séverine,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.

Jose L.H. Campos
Quality Department Manager

victoriano muzo8
DÉC. 2022
Évaluation sans commentaire.

Adrian Sala9
DÉC. 2022
La ubicación, sin duda! Todo lo demás genial.
Faltaría algún rollo de papel higiénico más, por decir algo
Réponse du service qualité

Estimado Adrián:
e agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento con nosotros. Esperamos poder volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Eva Vivero10
DÉC. 2022
Ubicación es perfecta, muy bien equipado, calentito y cómodo

Ana Belén Gómez Guillen10
NOV. 2022
Perfecto para disfrutar del Centro
La ubicación es ideal. El piso es amplio y tiene todo lo necesario. Todo muy limpio. Facilidad en la entrada y la salida.
Réponse du service qualité

Estimada Ana Belén:
Le damos las gracias por compartir su opinión sobre su estancia en apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Gracias por esta revisión reconfortante sobre su estancia y esperamos su próxima visita.

Jose L.H. Campos
Director de Calidad

John Kinateder10
NOV. 2022
It would be hard to find a place closer to the heart of Granada. Very nice 2 bedroom unit on floor 3. Comfortable, spacious, and clean, with a view over the Bib Rambla square. Steps away from many of the shops and restaurants around the cathedral. We loved the location. The one thing that was frustrating was that it is noisy at night. City cleaners operate all night in the area. Also, there were several recycling bins in the square right below our window. And shop owners and city cleaners would throw bottles or move them around all night. The apartment isn´t very sound-insulated.
Réponse du service qualité

Dear John,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.

Jose L.H. Campos
Quality Department Manager

Sonsoles Sánchez10
NOV. 2022
La ubicación, las vistas desde el apartamento, las camas son cómodas. El apartamento es muy bonito, como en las fotos.
Lo peor es el acceso en coche y el parking. Hay un parking cercano pero puede estar lleno.

Damaris Saccone10
NOV. 2022
Appartement central, proche de tout, très agréable (malgré le bruit comme cité dans d autres commentaires) et confortable. Hôte réactif et prévenant. Nous avons beaucoup apprécié notre séjour.
Réponse du service qualité

Dear Damaris, We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations.

Sarah Jackson9,2
OCT. 2022
perfect location with beautiful view lovely interior extremely quiet given central location
How strict the rule of being quiet was. we were very quiet but also worried that we would still get told off given previous reviews
Réponse du service qualité

Dear Sarah:
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

Jose L.H. Campos
Quality Department Manager

Lavinia Gordon10
OCT. 2022
We loved our stay. Lovely apartment with everything we needed in great location. we would return.
Réponse du service qualité

Dear Lavinia,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.

Jose L.H. Campos
Quality Department Manager

Martín10
SEPT. 2022
genial
Localización limpieza, calidad toallas, sabanas
todo estaba bien
Réponse du service qualité

Estimado Martín, nos alegra saber que tuvo una excelente estancia con nosotros. Gracias por tomarse un momento para destacar la calidad de nuestros servicios.
Esperamos poder servirle de nuevo pronto.

Aija T.
Departamento de Calidad

Andrea Woehler10
SEPT. 2022
We had a wonderful stay. The apartment is clean, spacious and well equipped, check in / out and communication with the host was supportive and always helpful, the location is amazing, and we were able to walk everywhere. Thank you for a lovely time!
Réponse du service qualité

Dear Andrea, we are excited to learn you had a great stay with us. Thank you for taking a moment to highlight our lovely property and its location. It would be a pleasure to welcome you back anytime you plan a visit to Granada.

Aija T.
Quality Department

Abhay Malhotra10
SEPT. 2022
Beautiful home , beautiful view and what a location to stay . Check in was very smooth and the whole team was just a call away. Mind blowing stay book it book it book it .
Réponse du service qualité

Dear Abhay, thank your very much fr staying with us and for your excellent review. We highly appreciate your kind recommendation for our future guests, and would like to meet you again in the future.

Aija T.
Quality Department

Anthony DeSantis9
SEPT. 2022
Lovely room, but noisy at night since it’s on Bibramblas. The key was a little tricky
Réponse du service qualité

Dear Anthony, thank you for staying with us.
We are glad that you had the oportunity to enjoy your stay in our lovely property and we hope to meet you in the future again.

Aija T.
Quality Department

Anna Stagg9
SEPT. 2022
Great place to stay! There was lots of construction noise in the building early in the mornings each day of our stay which was a bummer but no fault of the host. I would definitely stay here again and would recommend it to anyone coming to Granada!
Réponse du service qualité

Dear Anna, thank you very much for choosing our apartment, and for your review. For us it is the best rewardt o know that our guests are willing to come back. Hope to see you soon again.

Aija T.
Quality Department

Sergio7,5
SEPT. 2022
Évaluation sans commentaire.

Pierre Cossette10
AOÛT 2022
The perfect place to discover Granada
Great appartment, perfectly located on the vibrant Bib Rambla place, with all the facilities you need. An ideal base from which you can explore Granada. Very clean, great furniture. You will enjoy your stay
Réponse du service qualité

Dear Pierre, thank you for choosing our apartment for your holiday. We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

angel ignacio8,3
JUIL. 2022
Buen apartamento y genial ubicado
La ubicación. Y las vistas
La segunda habitación, Le falta modernidad, actualizarla y una cama confortable.
Réponse du service qualité

Estimado Angel, estamos sinceramente agradecidos por el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro apartamento. Su opinión nos ayudará a continuar mejorando la calidad de nuestros servicios. Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Djenane10
JUIL. 2022
Évaluation sans commentaire.

Tania9,2
JUIL. 2022
Excelente pero ruidoso
Piso muy bien equipado en electrodomésticos y aire acondicionado. Buena ubicación. Limpio y cómodo.
En la plaza de abajo el ruido nocturno es un constante. Llévate tapones para los oídos, a mi me salvaron el viaje.
Réponse du service qualité

Estimada Tania, muchas gracias por sus comentarios.
Aunque nuestra ubicación superior en el corazón de Granada ofrece a nuestros huéspedes una manera fácil de explorar la ciudad y les da un gran ambiente local, entendemos su preferencia por una ubicación más tranquila. Le animamos a que en una futura ocasión se ponga en contacto con nuestro Departamento de Reservas, para que nuestro equipo pueda ofrecerle ayuda con el proceso de reserva personalizado y ayudarle a seleccionar el apartamento que mejor se adapte a sus necesidades y deseos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y superar sus expectativas.

Aija T.
Departamento de Calidad

Erin Gallentine10
JUIN 2022
This apartment was perfectly located for us, very comfortable, easy to get to and very clean and comfortable. The woman that manages the property was very friendly and available via What’s App for any question that we had. We found them very accommodating. We read one review that the noise of the plaza was a little much into the evening, but we found that we lived the lively sounds of people in the plaza in the evening. We were able to walk or take the bus very easily from this location. It is very close to any number of shops, restaurants and markets. We loved it.
Réponse du service qualité

Dear Erin, thank you for the wonderful review and for taking the time to share your personal experience in our apartment. We are delighted that our superior location was a highlight of your stay, in addition to our hardworking staff.
It was a pleasure for us to assist you during your stay in Granada and we would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Shawna10
JUIN 2022
We enjoyed a delightful stay. Communication was very timely and clear. Check-in easy & personable. Location cannot be beat - great shopping & dining immediately outside and easy to get a taxi to further destinations. Comfortable with extra linens and towels. Quiet, private building with spacious elevator to accommodate all luggage & guests. We could hear upstairs neighbors a bit in the quiet of the night and the plaza’s glass recycling in the morning - simply a note - neither too much of a bother. Will consider staying again.
Réponse du service qualité

Dear Shawna, thank you for your feedback.
Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you.
We would love for you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Maeve10
JUIN 2022
Great place! Right in the center of it all in Granada on a lively square. Many great restaurants nearby!
Réponse du service qualité

Thank you very much for leaving these wonderful comments regarding your stay, we are delighted that you enjoyed your stay with us and hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Omar10
JUIN 2022
Una excelente decisión llegar al departamento de Carlos. Cómodo, limpio, de buen gusto y excelente ubicación!
Réponse du service qualité

Estimado Omar, muchas gracias por elegir nuestro apartamento. También estamos muy agradecidos que señalara la limpieza y comodidad del apartamento y por mencionar su excelente ubicación.
Esperamos volver a tener la oportunidad de servirla en un próximo futuro.

Aija T.
Departamento de Calidad

Alan5,8
MAI 2022
Lovely apartment, let down badly by managing agency staff.
A lovely apartment let down by the attitude of staff at the managing agency, who gave us the strong impression of not wanting to be disturbed during the weekend. A broken front door lock, which clearly hadn´t been fixed for some time, demanded the dexterity of a professional safe breaker to open it. We let the agency know right away. Four times they promised to turn up - but didn´t. The kitchen had virtually no cooking utensils or pans. Once again, agency staff promised to turn up - but didn´t. We came to believe that they never had any intention of turning up until the Monday, no matter how urgent the issue. Instead we were fobbed off with empty promises. And yet we paid a lot of money for good service. This needs to change.

Ariana10
MAI 2022
Great location at a great price. Would definitely stay here again.
Réponse du service qualité

Dear Ariana, we are thrilled you enjoyed your stay with us. Thank you for making us your choice accommodation in Granada.
We hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Monika7,5
MAI 2022
Sehr schön.
Das Apartment ist in einer tollen Lage, sehr sauber und mit allem ausgestattet. Die Betten waren sehr gut, was ja bei einer Reise das Wichtigste ist. So zentral, dass man doch immer wieder nach Exkursionen schnell mal eine Pause einlegen konnte. Schönes Flair mit den vielen Menschen um und auf dem Platz.
Einziger Nachteil, das Zimmer mit den zwei Betten hatte kein richtiges Fenster und vor dem Haus auf dem Platz standen mehrere Glascontainer, die sehr früh morgens geleert wurden und immer wieder wurde nachts auch Glas eingeworfen.
Réponse du service qualité

Dear Monika, we appreciate the time you took to share the highlights of your stay and your concerns. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

Desiree10
AVR. 2022
This apartment was roomy, perfectly located, comfortable and well-appointed. We would happily stay here again if we are so lucky.
Réponse du service qualité

Dear Desiree, thank you for the detailled feedback, we aim to provide our guests with clean, attractive and spacious apartments and we are very happy to hear that you liked yours so much.
We hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Elvira10
AVR. 2022
Évaluation sans commentaire.

Mita7,9
MARS 2022
Évaluation sans commentaire.

Glenna June Pfeifer9,6
MARS 2022
Great location on lively plaza
Excellent location, comfortable, nice and accommodating staff. Very nice building with elevator for luggage. washer/dryer in unit. Nice to be right in the heart of the square near the Cathedral and tons of shopping and restaurants. Transportation of all forms nearby. Very easy to find.
The unit had a funky smell, not sure what it was. We opened all the windows and that helped. It can be loud late at night when the businesses close up and dump their trash and glass bottles in the recycling/trash bins under the windows. The bathroom is by the front door and the bedrooms are all the way at the other end of the unit dune a long hallway. None of these things were a real problem and we’d go back because unit is nice and location and staff fantastic.
Réponse du service qualité

Dear Glenna thank you for your review you shared following your visit to our apartment. We are delighted to read that we were able to match your expectations and that the great location and our team were the highlights of your stay.
We hope to meet you soon again.

Aija Teilane
Quality Department

Santiago10
MARS 2022
Todo perfecto un piso ideal en todos los sentidos.

Eric9,6
FÉVR. 2022
Excellent séjour
Magnifique appartement. Très bien situé dans Grenade.
Un peu bruyant la nuit la chambre donnant sur la place.

Jesus Manuel8,8
FÉVR. 2022
Genial

La ubicacion y la vistas del apartameto , la chica que nos entrego las llaves genial muy amable y nos dejo indicaciones de granada.

No me dejaron entrar al entregar las llaves por si me habia dejado alguna pertenencia, ni al baño que lo pedi por favor que me dejaran entrar.
Réponse du service qualité

Estimado Jesus Manuel, muchas gracias por compartir su opinión sobre su estancia con nosotros. Estamos encantados de que haya disfrutado de su la excelente ubicación y vistas del apartamento, y también coincidimos con usted en que nuestro amable personal juega un papel clave en la experiencia global de nuestros huéspedes.

En cuanto a su salida, tras su petición le hemos dado la opción de dejar sus maletas mas tiempo en el apartamento mientras nuestro equipo de limpieza estaba preparando el apartamento para la llegada de los próximos huéspedes. A su vuelta al apartamento nuestro equipo le indicó que lamentablemente ya no se puede usar el baño por nuestros protocolos de limpieza y desinfección ya que estaba preparado para la siguiente estancia. Nos disculpamos por cualquier inconveniente que esto le causó.

Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Luz9,6
JANV. 2022
El propio apartamento, excelente
El sofá es muy incómodo, muy hundido, probablemente por mucho uso.
Réponse du service qualité

Muchas gracias por sus comentarios sobre su estancia en nuestro apartamento. Su opinión nos ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Granada.

Aija Teilane
Departamento de Calidad

Rosana10
JANV. 2022
Espectacular
Limpieza y ubicación
Todo perfecto

Cristina10
NOV. 2021
ubicación perfecta
ubicación
Olia como a tubería

María Rocío10
NOV. 2021
Nos gustó absolutamente todo. El piso acogedor, camas cómodas, sofá y sillones cómodos, de todo en la cocina, piso céntrico... Y Elvira, la persona que nos recibió un encanto.
Réponse du service qualité

Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en nuestro apartamento.

Le damos las gracias por sus amables palabras hacia nuestro personal. Estamos encantados de saber que la persona que les atendió ha contribuido a su bienestar durante su estancia entre nosotros.
También nos gustaría agradecerle por señalar la belleza y el confort de nuestro apartamento, diseñado para que nuestros huéspedes disfruten de una estancia lo más cómoda posible.

Una vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.

Aija Teilane
Departamento de Calidad

Kate9,3
NOV. 2021
Perfect location and lovely views. Highly recommend!
Réponse du service qualité

Thank you very much for your review and recommendation for other guests.

We highly appreciate your feedback and hope to assist you in near future again.

Aija Teilane
Quality Department

Bruce Weaver9,3
OCT. 2021
Great location! Within walking distance of everything we wanted to see!!

Vítor Simões9,6
AOÛT 2021

Isabel Salazar Otero10
AOÛT 2021
Genial
Magnífica ubicación bien decorada buenas calidades y suficiente menaje. Totalmente recomendable
Réponse du service qualité

Estimada Isabel Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. Un saludo Ana García, Dpto. de calidad

Fatima Azza Amalki10
AOÛT 2021
Súper bien
Elvira la chica que nos recibió al llegar es un encanto nos ayudó muchísimo nos recomendó restaurantes donde comer y nos ayudó a marcar un poco la ruta para ver lo más importante de la ciudad. El apartamento muy céntrico, limpio y bien equipado y las camas muy cómodas. Lo recomiendo a 100%
Réponse du service qualité

Estimada Fátima
Le agradecemos que eligiera nuestro apartamento GH Bib Rambla para esta ocasión, así como su amable recomendación a nuestra comunidad de viajeros . Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos. Muchas gracias de nuevo. Un saludo
Ana García, Dpto. de calidad

Zemouli10
MAI 2021
Très satisfaits du séjour qu´on a passé dans cet bel appartement. L´équipement est très confortable et de qualité. Mention spéciale : Très très bien situé, avec un balcon sans aucun vis à vis ce qui vous fera profiter de l´ambiance de la place très conviviale et dynamique. Merci Carlos et à une prochaine fois à Granada

David9,5
OCT. 2020
Excelente ubicación aunque había mucho ruido en la plaza a la que da la habitación de matrimonio y el salón.

Мехри9,8
MARS 2020
Расположение, дизайн. Удобства . Все необходимое в наличие.

M.Carmen Moreno10
MARS 2020
La limpieza y la ubicación del apartamento.

Miryam9
FÉVR. 2020
Todo bien

Astrid8,3
FÉVR. 2020
Apartment bietet alles, was man braucht. Aber durchaus einiges verbesserungsfähig (Lampen, Geräte)
Perfekte Lage! Das Apartment ist recht groß und hat eine schöne Aussicht auf die BiB Rambla mit der Kathedrale im Hintergrund.
Von den vielen Lampen in dem Apartment geht der Großteil nicht, wodurch es dann doch eher dunkel ist. Beim Öffnen der Spülmaschine fiel die Verblendung schon bei halb offener Maschine herunter. Etwas irritierend. Das Haus ist ziemlich hellhörig. Da im Nachbarhaus Bauarbeiten waren, war das tagsüber ziemlich laut. Nachts aber okay, sofern nicht in Nachbarwohnungen geschrien wird (im Wesentlichen auch Ferienwohnungen)
Réponse du service qualité

Thank you for your review Astrid. The apartment is located in the heart of the city, so unfortunately there is noise sometimes. But we hope that this wasn´t a problem for your stay! Fátima - responsable de calidad de Genteel Home

Francisco8,5
JANV. 2020
Buena ubicación

Marguerite8,8
JANV. 2020
Apartment in a great location - central and close to everything. Much larger than in the photos. Clean and tidy. Efficient reception process. Alba helped prevent what could have been a disaster by alerting us to the fact that our arrival time coincided with a huge festival that meant all the streets around the apartment were going to be blocked off, making it extremely difficult for us to get to the apartment. Thanks to Alba we were able to change our arrival time and get to the apartment and settle in long before the roads closed and the festival began.
Be warned that if you are a light sleeper, the apartment is on a plaza and below the flat are four big industrial rubbish bins These get emptied at various times throughout the night, making it very noisy and hard to get a good night´s sleep.
Réponse du service qualité

Thank you for your review, Marguerite. We are sorry for the noises during the night, we hope that you can understand that this is out of our control and the prime location of the apartment in the center of the city. We are grateful for your words which make us to improve. Fátima - responsable de calidad de Genteel Home

슈ㄱㅏㄴㅔ6,8
JANV. 2020
침대가 편안했습니다. 거실과 방에서 보이는 광장 풍경이 좋았습니다.
테이블 조명이 어두웠어요. 세개 전구 중 한 개만 켜집니다. 네명 가족이 이틀 묵는데 샴프가 긴 머리 여자분이라면 한번에 없어질 작은 용량 통 하나만 준비되어 있었어요. 주인분께 연락을 했더니 다음날 더 가져다 주셨어요. 그릇을 쓰시는 분들은 그릇 청결도를 확인하세요.요리를 해서 그릇에 담으려는데 곰팡이를 보고 기겁했습니다. 문득 문득 하슈도? 시귱찬 ? 냼시가 나요. 특히 부엌 싱크대 문을 열면 심하구요. 자고 일어나는데 방에서도 나서 불쾌했어요. 새벽 1시에 장비차가 와서 빈병 수거를 위해 컨테이너를 수거해 가는데 소리가 너무 커서 자다가 놀랐어요.다시 새벽 6에 장비차가 와서 컨테이너를 가져다 놓는 소리에 잠을 깼습니다... 다시 묵을 의사는 없습니다.
Réponse du service qualité

Thank you for your review. We are sorry if you find some inconveniences during your stay, of course we provided you more shampoo and towels for your stay. We are sorry for the noises, this is due the apartment has a prime location in the heart of the city. Anyway, we hope that you had a good stay and we will be glad to host you again in the future. Fátima - responsable de calidad de Genteel Home

Victoriano9
DÉC. 2019
El apartamento
Mala insonorización

Clara9
DÉC. 2019
El apartamento huele a tuberías
Réponse du service qualité

Gracias por su comentario Clara. Lamentamos que haya habido olor a tuberías en el apartamento durante su estancia, hemos aplicado un tratamiento especial para tratar el problema de cara al futuro. Esperamos que hayan tenido buena estancia, estaremos encantados de alojarles en el futuro. Fátima - responsable de calidad de Genteel Home

MERCEDES9
OCT. 2019
MARAVILLOSA Y PARA VOLVER A REPETIR
LA UBICACCION PERFECTA

José Antonio10
OCT. 2019
complemento directo para disfrutar de un viaje en familia para mostrarles el porque Granada atrae
No desayunamos. La construcción es fantástica con materiales de primera calidad en mobiliario y elementos como puertas y suelos
Todo era impecable

Carlos mariano10
OCT. 2019
Muy buena localización Muy agradecidos por el late check out!!! Agradable recepción, clara y precisa Nos sentimos muy cómodos Creenos haber contratado con uds un depto en Amsterdam, puede ser?
Podria mejorar iluminación mesa comedor y baño
Réponse du service qualité

Muchas gracias por su comentario Carlos! Nos encanta saber que han tenido una buena estancia con nosotros y han disfrutado, aprovechamos su consejo para mejorar! No tenemos apartamentos en Amsterdam por el momento. Fátima - responsable de calidad de Genteel Home

Lynn Marie10
OCT. 2019
Clean, contemporary and airy, right in the middle of the city.
All was perfect, I would stay there again.

Ana8
SEPT. 2019
The location of the property is key. It’s is an easy walk to many sites. The property itself is great and very clean.
The property charges some fees for arriving after hours. These are steep fees €30 after 2100 and €50 after 2300. These fees in my opinion are way too high to have someone open the door; specially when there are ways to work around this “inconvenience” apps like “my stay” or simply not charge these fees. This policy in particular is a deterrent from booking this property again.
Réponse du service qualité

Thank you for your review Ana. The thing is that you can read the conditions before your reservation and the prices of the chargue for a late check in appears, we are sorry if you weren´t able to read it. We hope that you enjoyed the apartment and the city. Genteel Home Team

María9,8
AOÛT 2019
El alojamiento estaba muy limpio, está bien ubicado y el apartamento está genial decorado.
Nos gustó todo

Jose9,8
AOÛT 2019
En los rellanos del edificio el olor a tuberías era muy fuerte.
Réponse du service qualité

Gracias por su comentario Jose. El olor es un problema que tratamos y cuidamos para que no afecte a la estancia de nuestros clientes. Desgraciadamente, en los rellanos no podemos hacer nada al ser zonas comunes. De todas formas, esperamos que hayan tenido una buena estancia. Genteel Home Team

Sue Lease10
JUIL. 2019
Everything was perfect.

Kurt8
JUIL. 2019
Die Wohnung ist sehr nett. Die Lage ist sehr gut, vielleicht ein bisschen laut in der Nacht, aber sehr zentral und hübsch.
Wie wir angekommen sind hat es in der Wohnug sehr stark gestunken. Vermutlich braucht die Klimaanlage ein Service.
Réponse du service qualité

Thank you for your review Kurt. We would like to let you know that the air conditioning and smell at the apartment has been checked and fixed. Despite this, we hope that you had a nice stay and we will be glad to host you again in the future. Genteel Home Team

Claire O´Kane10
MAI 2019
Absolutely outstanding. The hospitality from Carlos and his staff was second to none- just the right level of interaction and always available. We ended up staying in a different apartment due to a double booking- but the service was impeccable, the apartment was super clean and very comfortable with everything required. Even saved us a trip to the supermarket as it had dishwasher and laundry powders. Thank you everyone- we will definitely be back when we next visit Europe!!
Thank you Carlos, Rocío and Alba for a very memorable trip to Granada with my mum.

Gertrudis10
MARS 2019
El apartamento excepcional, la zona perfecta. Si duda lo recomendará a todos mis amigos que tengan previsto ir a Granada.

Antonia10
FÉVR. 2019
¡Magnífica estancia!
Estamos encantados con el apartamento, con su ubicación, la limpieza y el trato recibido por parte de Carlos, que estuvo pendiente en todo momento.

El apartamento tiene vistas a la plaza Bib-Rambla y la Catedral. Pese a estar en pleno centro de Granada, es muy tranquilo y no tuvimos problema de ruidos.

¡Repetiremos sin duda!