Appartement exclusif de deux chambres et deux salles de bain dans la Via Scarlatti à Florence.
Situé au premier étage d’un charmant immeuble de style Liberty, cet appartement vous accueille avec un couloir qui vous mène au salon/salle à manger avec une cuisine ouverte dotée de tous les ustensiles nécessaires à son utilisation, le salon dispose de deux grandes fenêtres qui vous invitent à profiter de la vue urbaine, l’une d’entre elles avec un balcon. À votre droite, vous découvrirez la chambre principale, équipée d’un lit double et d’une grande fenêtre. De l’autre côté, le couloir mène à une salle de bains avec douche. Dans le salon, vous trouverez un escalier métallique en colimaçon qui vous mènera à l’étage supérieur, où se trouve la deuxième chambre double. Ce niveau est complété par un grand dressing et une deuxième salle de bains complète.
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Réponse du service qualité
Dear Jehnaya,
Thank you for choosing our apartment for your recent stay. Your satisfaction means the world to us, and we hope to have the pleasure of hosting you again soon.
Quality Department
Réponse du service qualité
Dear Daniela,
Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay in our apartment.
We are firmly committed to providing accurate and detailed information about our accommodations so that our guests can make informed decisions before booking. That is why we make sure to inform you that our accommodation is located on the first floor of the building and that it does not have an elevator. However, we are happy to know that this did not affect your stay and you were able to enjoy it.
We apologize for any inconvenience you may have experienced during your stay. Thank you again for your review and we hope to welcome you again soon.
Quality Department
Réponse du service qualité
Dear Likaa,
Thank you for your feedback. We deeply regret any disturbance you experienced during your stay.
Upon receiving your report, we promptly dispatched three technicians to identify and resolve the issue. Each of them thoroughly inspected the situation and confirmed that everything was in proper working order. They concluded that the water leakage was likely due to the shower doors not being properly closed during use. This caused water to escape and drip onto the wooden floor, resulting in some drops making their way downstairs.
Since the inspections and the technicians´ recommendations to ensure the shower doors are securely closed, we have not observed any recurrence of the problem. We are confident that this simple measure has effectively resolved the issue.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future under more pleasant circumstances.
Quality Department
Réponse du service qualité
Estimada Keisy,
Nos complace enormemente recibir sus palabras tan elogiosas y saber que disfrutó tanto de su estancia en nuestro apartamento. Es un honor para nosotros saber que encontraron un espacio acogedor.
Nos alegra especialmente saber que nuestra anfitriona pudo proporcionarles una cálida bienvenida y asistencia durante su estancia. Transmitiremos sus amables comentarios, ya que nos esforzamos por asegurar que cada detalle esté cuidadosamente organizado para nuestros huéspedes.
Es gratificante saber que nuestras instalaciones completamente equipadas, contribuyeron a hacer de su estancia una experiencia inolvidable. Nos enorgullece saber que se sintieron como en casa y que pudieron disfrutar al máximo de Florencia con nuestras recomendaciones.
Agradecemos sinceramente por elegirnos y esperamos con entusiasmo darles la bienvenida nuevamente en el futuro.
Réponse du service qualité
Dear Tiziana
We sincerely appreciate your kind review and are pleased to hear that you enjoyed a comfortable and satisfactory stay in our flat. We are glad to hear that you found the facilities clean and comfortable, and that the layout of the bedrooms and bathrooms provided you with the necessary independence.
It is gratifying to know that the directions provided to the flat were clear and detailed, thus facilitating your arrival in an efficient manner. In addition, we are pleased to know that the proximity to public transportation was convenient for your travels.
We sincerely appreciate your recommendation and greatly value your confidence in us. We look forward to welcoming you again in the future.
Réponse du service qualité
Dear Abraha,
Your positive experience in the city truly brings us joy. We´re thrilled that Florence left a lasting impression on you. We´re glad to know that you felt at home.
Thank you for being our valued guest.
Quality Department
Réponse du service qualité
Dear Andrea,
It was an absolute pleasure having you as our guest at our apartment in Florence. We´re thrilled to hear that you enjoyed your stay with us. We are deeply grateful that you want to stay with us again.
Creating a memorable and comfortable experience for our guests is our top priority, and we´re delighted that we succeeded in doing so for you. Thank you for choosing us and for your kind words.
Quality Department
Réponse du service qualité
Dear Alexandra,
It is wonderful to hear that you had an enjoyable experience at our apartment in Florence. We´re so grateful for your kind words about Sara, your positive feedback means a lot to us, and we will be sure to share your compliments with her.
It was a pleasure hosting you and we hope to have the pleasure of welcoming you back in the future.
Quality Department
Réponse du service qualité
Dear Nikolaos,
We would like to express our sincere gratitude for your positive review of your stay in our apartment in Florence. We are pleased to know that you enjoyed your time with us and that Sara was able to help make your visit an enjoyable and memorable experience.
It fills us with satisfaction to know that our facilities and services lived up to your expectations and that you were able to fully enjoy your stay.
We hope to have the pleasure of welcoming you again.
Thank you for choosing us and for sharing your experience. We hope to be a part of your future journeys and continue to exceed your expectations.
Réponse du service qualité
Estimada Adriana, en nombre de todo nuestro equipo, nos gustaría expresar nuestro agradecimiento por elegir nuestro apartamento para su reciente estancia. Su confianza y preferencia significan mucho para nosotros y sus comentarios nos inspiran a seguir brindando experiencias inolvidables. Sería un honor absoluto darle la bienvenida nuevamente. Le agradecemos compartir su satisfacción con nosotros y por habernos elegido como su opción de alojamiento.
Departamento de Calidad