Ce magnifique appartement a été rénové, décoré et meublé dans les moindres détails, recherchant un maximum de confort et de bien-être de ses hôtes. Il a 95 m2, répartis en 3 chambres.
En entrant dans l’appartement, nous trouvons un espace ouvert composé de la cuisine et du salon, avec coin repas. Cette chambre est extérieure, donc elle a une grande lumière naturelle.
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Appartement Alonso de Bazan
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The employees that greeted us were extremely friendly. They gave us a couple of recommendations upon arrival and were very clear on things to not before our stay. They were very quick when the check in process.
We had requested for an earlier check in, however we never got a clear answer. When messaging them asking if it was possible they kept on replying with ´we will let you know in a bit if it´s possible´ up until 2 hours before the proper check in time.
Réponse du service qualité
Dear Sara,
Thank you for your feedback. We are delighted to hear that our staff provided a warm welcome, offered helpful recommendations, and ensured a smooth check-in process for you.
We apologize for any inconvenience you experienced regarding your request for an earlier check-in. Due to the high volume of reservations, it is often challenging to accommodate early check-ins. This is because we must prepare each apartment meticulously to maintain our high standards of quality and cleanliness.
Thank you for your understanding and for choosing to stay with us. We hope to welcome you back soon and provide you with an even better experience.
Quality Department.
Die Badezimmer könnten größer sein
Réponse du service qualité
Dear Mariana,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Quality Department.
Réponse du service qualité
Dear Natasha,
We sincerely apologize for the inconvenience you experienced with the cold water on some days. Your comfort and satisfaction are of utmost importance to us. We´re pleased to hear that you received compensation for this issue. Your feedback is invaluable as it helps us to continuously improve our services.
We appreciate your understanding and look forward to welcoming you again in the future.
Nada
Réponse du service qualité
Dear Emmanuelle,
Thank you for your feedback regarding the location. We are glad that you had a good stay. It was a pleasure hosting you and we hope to have the opportunity to welcome you back in the future.
Quality Department.
Location perfect. I would stay in this apartment again.
Réponse du service qualité
Dear Esther,
Thank you for sharing your positive experience. We´re delighted to hear that you enjoyed your stay and had a wonderful week. It´s great to know that you found the location perfect. We would be honored to welcome you back to our apartment in the future. We look forward to hosting you again soon.
Quality Department.
1. Check in process is not friendly or flexible, I was supposed to be there at 3:30 pm but got stuck in traffic and was told that if I’m not there at 3:30pm next check in time will be 5:30pm because she has lots of other properties to check in today. 2. The key to get into the apartment doesn’t work properly, you have to spend at least 5 min trying to open the door. So everytime you leave the apartment getting back in is a hustle since the key doesn’t work properly. 3. There was no WiFi the whole time we were there. We were told it would be fixed but it was never fixed. 4. We stayed two nights and were charged €98 for cleaning even though no one came to clean during our stay. Also, if you paying €181 for your stay it doesn’t make sense for a cleaning fee to be additional €98, it’s as high as the fee you paying for your stay. Also, the cleaning fee was not included in the price breakdown but only shows up at check out. 5. There is no sea view at all, the apartment faces a sport centre with tennis courts.
Réponse du service qualité
Dear Nondumiso,
Thank you for taking the time to share your feedback with us, we are glad to read that you found our property well-located and clean. However, we sincerely apologize for the inconveniences you experienced during your recent stay.
Regarding the check-in process, we understand the importance of providing a smooth and suitable check-in experience. Therefore, in the presence of another guest who would also be staying at the apartment, we took their details and gave him the keys to minimize any delay in key handover and avoid waiting times as we agreed with you. We hope this has been to your liking.
We regret to hear about the issue with the key and the door. Our team has promptly addressed and resolved this matter to ensure a hassle-free experience for our guests. We apologize for any inconvenience caused by the Wifi problem during your stay. While we strive to provide reliable internet access, technical issues may arise from time to time. Rest assured, the problem has been solved and the wifi is working normally. About the cleaning fee, we understand your concerns. The cleaning fee is standard for all our stays and is communicated at the time of booking. We apologize any misunderstanding in this regard.
Regarding the sea views, we provide detailed information about the apartment´s location, features, and layout on our website to avoid any misunderstandings nd to allow our guests to make informed decisions about their booking.
We again regret any inconvenience experienced and hope to have the opportunity to welcome you in the future.
Quality Department.
La ubicación es lo mejor.
Solo había un rollo de papel higiénico para 6. Las pilas del mando de la tele estaban gastadas. Solo había una bolsa de basura para los 6 días. Solo había 2 pastillas del lavavajillas para los 6 días con 6 personas comiendo. La verdad que son muy agarrados con los suministros. Hablamos con la agencia para que nos suministraran las pilas y el papel higiénico y no nos lo trajeron, solo nos ofrecieron salir el último día a las 13 horas. Eso es lo malo cuando lo llevan las agencias, solo quieren recortar gastos.
Réponse du service qualité
Estimado Manuel, Agradecemos sinceramente su comentario y su mención a la fantástica ubicación de nuestro alojamiento. Lamentamos que su experiencia no haya estado a la altura de sus expectativas. Valoramos sus observaciones detalladas, ya que nos proporcionan una oportunidad para mejorar nuestros servicios. Parece que en esta ocasión, nuestros estándares de calidad no se han visto reflejados. Tomaremos medidas inmediatas para abordar estos problemas internamente y garantizar que situaciones similares no vuelvan a ocurrir en el futuro. Valoramos la retroalimentación de nuestros huéspedes y estamos comprometidos a proporcionar experiencias más positivas.
Departamento de Calidad
Réponse du service qualité
Dear Dempsey, Thank you for taking the time to share your feedback. We´re thrilled to hear that you found the location of our apartment to be excellent and appreciated its modern design. It´s always our aim to offer our guests a comfortable and memorable experience, and we´re delighted that we could meet your expectations.
Quality Department
De ligging van het appartement en hoe groot het was. Fijn dat er 3 slaapkamers en 2 badkamers aanwezig zijn.
We hadden helaas last van mieren.
Réponse du service qualité
Dear Melissa, Thank you for taking the time to share your feedback with us. We´re delighted to hear that you appreciated the size and location of the apartment, as well as the convenience of having 3 bedrooms and 2 bathrooms. However, we sincerely apologize for the inconvenience caused. This incident is punctual, largely influenced by the recent weather patterns. We regularly schedule fumigations during this period to prevent such issues in our apartments, but we deeply regret that it affected your stay. Your feedback is invaluable in our continuous pursuit of excellence. We hope to have the opportunity to host you again in the future and provide an even better experience.
Quality Department
Réponse du service qualité
Estimado Caballero, Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Departamento de Calidad
Réponse du service qualité
Dear Mads Krog-Jensen,
Thank you for taking the time to leave a review and for highlighting the positive aspects of our property, such as the location and interior design of the apartment. We are pleased to hear that these elements met your expectations.
However, we were deeply concerned to learn about the issues you faced. We wish we had been made aware of these issues during your stay so that we could have taken immediate corrective actions. We pride ourselves on maintaining high standards of cleanliness and comfort, and your feedback is invaluable for us to improve.
Your satisfaction is most importance to us, we apologize again and we hope to have the opportunity to host you again and provide you a better experience. Thank you for your understanding and for choosing our accommodation for your stay.
Quality Department
He was a very clean, amazing and helpful host, plenty of space for 5 of us, really affordable for the area and just the most amazing area within walking distance to main Marbella, beaches and shops. Also a tan only 10 min drive from Puerto Banús.
The air conditioning still smells bad even though the property said it was fixed. It was bearable in some rooms but really bad in others.
Réponse du service qualité
Dear Sarah, Thank you for choosing our apartment as your temporary home. We are grateful for your decision and sincerely apologize for any inconvenience you experienced. Your satisfaction is paramount to us, and we assure you that we are taking immediate action to rectify the situation. We hope that you will consider staying with us again, as we are committed to providing you with a flawless experience that reflects our dedication to exceptional service.
Jose L.H. Campos
Quality Department Manager
De airco gaf een nare geur. Waarschijnlijk de filters niet schoon.
Réponse du service qualité
Dear Sindy, Thank you for choosing our apartment for your recent stay. We genuinely appreciate your decision and sincerely apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we assure you that we are taking immediate steps to address the issue. We hope to have the opportunity to host you again in the near future, and we will do our utmost to ensure a flawless experience next time.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Nouf Al-Oraini, Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Natalia. Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future. Jose L.H. Campos. Quality Department Manager.
Läget, ljust och tyst.
Renligheten (köksgrejerna och soffan och fåtöljerna). Mikron och eluttaget i köket funkade inte. En duschkabin saknade tätning och det blev blött på golvet vid duschning.
Réponse du service qualité
Dear Kristina,
Thank you for your review and highlighting areas where we need to improve. We deeply regret any inconvenience caused during your stay. Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve.
Jose L.H. Campos
Quality Department Manager
great location
Easy communication with the host
Réponse du service qualité
Dear Venelin,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
No funciona la lavadora ni la television
Réponse du service qualité
Estimado Ivan:
Gracias por elegirnos para su viaje y por tomarse el tiempo para escribir una reseña. Nos hubiera gustado saber sobre los problemas que experimentó tanto con el televisor como con la lavadora para tener una oportunidad de asistirle. No dude en ponerse en contacto con nosotros en su próxima visita si encuentra cualquier inconveniente.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Amy,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
The air conditioning unit needed cleaning out and had an awful smell when switched on. We did ask for an earlier check in but they couldnt do this, so when we turned up at 3pm like they told us they were an hour late on arriving to let us into the room, which was disappointing no matter what the excuse. A suggestion for them: maybe have a keybox you can access outside and also get a keypad on the door in the future if you are unable to meet at the correct time.
Réponse du service qualité
Dear Gillian,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our location, amenities, and cleanliness. We are especially thrilled that you appreciated our efforts to provide you with high-quality services during your stay.
We would like to apologize for the inconvenience caused by the air conditioning, and we have taken note of your feedback to ensure that this issue is addressed promptly. Additionally, we understand that waiting for check-in can be frustrating, and we apologize for any inconvenience caused by the delay.
Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Tenía pequeños detalles a mejorar que se le indicaron a la anfitriona pero en general todo muy bueno
Muchas gracias hilary por tu siempre pronta respuesta
Volveríamos de todas maneras
Réponse du service qualité
Estimada Macarena:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos. Nos alegramos enormemente de que disfrutara de su estancia y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
el mando de la televisión se rompió y no nos lo solucionaron en los tres días que estuvimos alojados
Réponse du service qualité
Estimado Pedro:
Muchas gracias por elegir nuestro apartamento y por sus críticas constructivas. Hemos tomado nota de su observación y, por favor, acepte nuestras más sinceras disculpas por las imperfecciones que usted describe.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Vanja, Thank you for making our apartment your choice destination on this occasion and for your very kind recommendation to the travel community. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.
Réponse du service qualité
Dear Florinda, First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Réponse du service qualité
Dear Jesus, thank you very much for your psoitive comments. It is amazing to know that your stay had such a pleasant stay in our property. It is the best reward for us.
We look forward to serving you again in the near future.
Aija T.
Quality Department
Réponse du service qualité
Dear Lukas, thank you very much for choosing our property for your stay. We also appreciate the time you took to share the highlights of your stay and your kind recommendation to our future guests.
We certainly hope you will give us the opportunity of welcoming you back in the near future.
Aija T.
Quality Department
Réponse du service qualité
Dear Redouane, thank you very much for reviewing your stay with us. We appreciate your feedback and hope to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Grote woonkamer, volledige keuken. Slaapkamers met ruime kasten. Twee nette badkamers! Locatie is fantastisch!
Réponse du service qualité
Dear Rianke, thank you very much for staying wiht us. We are glad to know that your stay in our apartment met your holiday expectations and we really appreciate your feedback.
We certainly hope you will give us the opportunity of welcoming you back in the near future.
Aija T.
Quality Department
not enough cleaning supplies, no soap/shampoo, only few toilet papers manual and long checkin process with the host
Réponse du service qualité
Dear Gokce, thank you very much for staying with us. We appreciate your time to share your personal experience and constructive comments, they help us to understand how our guests enjoy their stays and how we can improve our services.
We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
manque du parking mais elle y a possibilité de stationnement dans des parking publics proche de la résidence
Réponse du service qualité
Thank you very much for your review. To ensure continuous improvement in our services, we appreciate your feedback about your personal experience at our property.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Ottima posizione, nel centro storico, e a dieci minuti in taxi da Puerto Banus. Casa molto molto bella. Il nostro gruppo sisters l’ha adorata.
Abbiamo avuto problemi con il getto d’acqua poco potente. L’acqua della doccia era sempre gelata trascorsi 5 minuti.
Réponse du service qualité
We greatly appreciate the time you spent to review your personal experience in our apartment, we always strive to exceed guests´ expectations and your comments will help our team reaching that goal.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
really good location and really easy check in and check out. facilities were great beds all comfortable and bathrooms nice too with good shower pressure.
only think missing was a long mirror but this was a very minor point.
Réponse du service qualité
Dear Elena, thank you very much for taking the time to review your stay with us. It is very important for us to know the opinion of our guests and we are pleased that our apartment was to your satisfaction.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much and would love to come back.
We hope to see you again soon.
Aija T.
Quality Department
Réponse du service qualité
Muchas gracias Sergio por su estancia en nuestro apartamento y por compartir su experiencia con otros huéspedes.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
fantastische locatie, netjes en schoon
Réponse du service qualité
Thank you very much for your kind review. We are glad to know that our property met your holiday expectations and we hope to meet you soon again.
Aija T.
Quality Department
No balcony. Unpleasant smell when air conditioner turned on maybe to do with building work in the area? No welcome pack such as water etc
Réponse du service qualité
Dear Miriam, thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your constructive comments are essential in this process, therefore we highly value your time to share your personal experience in our apartment.
We look forward to serving you again in the near future.
Aija T.
Quality Department
Réponse du service qualité
Dear Giuseppe, thank you very much for choosing our property for your stay and for sharing your opinion.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
instalaciones y ubicación
todo estaba perfecto, tal vez el termo del agua caliente que cuando nos duchábamos a la vez había que esperar un poco el agua caliente
Réponse du service qualité
Estimado Santiago, muchas gracias por sus comentarios. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
la ubicación
Réponse du service qualité
Muchas gracias por sus comentarios.
Le agradecemos su amables palabras sobre el esfuerzo de nuestro atento personal. El equipo trabaja muy duro para garantizar una experiencia diferente y memorable.
Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Thank you very much for your feedback. We highly appreciate your lovely comments regarding the service you received from our team members. It is a great source of motivation to keep on going the extra mile.
We look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Genial para dormir d día y noche, superequipado, ubicación genial, cerca del puerto marítimo
Todo sta bien
Réponse du service qualité
Estimado Víctor Manuel, En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro apartamento Alonso de Bazán, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
The airconditioning and facilities are amazing, we loved to have a large fridge and freezer, the showers were great as well. The apartment is very well located near the old marbella city (5min walk) and the beach (5min walk)
The wasmachine was broken, but we did not want to use it so that was no problem. There was also a smell in the complex, but not due to the host.
Réponse du service qualité
Dear Chantal Thank you for reviewing your recent stay in our Genteel Home Alonso de Bazán apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. On the other hand, please be assured that your comments will be taken into serious consideration Regards Ana García, Custumer Service
No balcony but that didn’t spoi