This beautiful house has been completely renovated and furnished with quality and detail.
One inside the House there a few stairs to the first floor, where there are three different rooms: a spacious living room with plenty of natural light that enters through the balconies that face Tetuán Street with a double sofa bed of 1.40 x 1.90 m, a bedroom with a double bed of 1.50 x 1.90 m, and a separate bathroom with shower in a separate room.
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Tetuan Marbella House
from to
Nada negativo.
Response from the Quality Department
Estimada Juana, Agradecemos sinceramente su comentario positivo. Nos complace saber que quedó satisfecha con todos los aspectos del apartamento. Si tiene algún comentario adicional o alguna solicitud para mejorar aún más su experiencia en futuras estancias, no dude en comunicárnoslo. Estaremos encantados de atenderle en su próxima visita.
Departamento de Calidad
Location and style. Lots of space. Three bathrooms was great, especially for a group. Would definitely stay again.
Kitchen - too small and separate from dining room. Glass door to one bedroom - lack of privacy, a curtain would solve this.
Response from the Quality Department
Dear Michelle, We´re delighted to hear that you had a very enjoyable stay, and that you appreciated our location, style, and the spaciousness of the apartment. Your feedback regarding the kitchen and the glass door in one bedroom is valuable, and we will take it into consideration for potential improvements. We look forward to the opportunity of welcoming you back in the future, and we´ll strive to make your next stay even more pleasant.
Quality Department
Loved the location. Very comfortable beds. Easy check in and check out. Would stay here again and recommend.
Thought that there should have been a door/gate at top of main staircase, as could have been quite dangerous .
Response from the Quality Department
Dear Jacintha, Thank you for choosing our location for your holiday. We´re thrilled to hear that you appreciated the location, found our beds comfortable, and had a smooth check-in and check-out process. Your recommendation means a lot to us. Your feedback about the top of the main staircase is duly noted. We prioritize our guests´ safety, and we´ll certainly look into addressing this concern. We hope to welcome you back in the future and strive to make your next stay even better.
Quality Department
Response from the Quality Department
Dear Carina, Thank you very much for sharing your positive feedback. We´re truly pleased to hear that you enjoyed the apartment´s location and aesthetics. It´s always our aim to provide a comfortable and memorable experience for our guests. We sincerely hope to have the opportunity to welcome you and your friends back for another delightful vacation in the near future. Warm regards.
Quality Department
La struttura si sviluppa su tre piani se si hanno bambini piccoli potrebbe essere sconsigliato.
Response from the Quality Department
Dear Francesco, We are delighted to receive your feedback and to know that you had a wonderful holiday in Marbella. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Quality Department
Response from the Quality Department
Dear Bela, Thank you for your gracious review of your recent stay at our tourist apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Quality Department
Response from the Quality Department
Dear Arwa, We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Quality Department
Response from the Quality Department
Dear Mariana, Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Jose L.H. Campos
Quality Department Manager
The property is in a beautiful setting in the old town of Marbella. In a tiny street that comes to life with lovely restaurants in the early evening
Whilst the property is lovely it is set over 3 floors so if you aren’t able to climb stairs it is not for you
Response from the Quality Department
Dear Gaynor,
Thank you for your great feedback. We´re glad you enjoyed the lovely location of our property in the heart of Marbella´s old town. Thank you again for choosing us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kelly,
Thank you for your review. We´re glad to hear that the apartment´s location and amenities met your needs during your stay.
Jose L.H. Campos
Quality Department Manager
Trevligt och mysigt boende som låg centralt med nära tillgång till strand och stad
Response from the Quality Department
Dear Linnea,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Ana Belén:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
läget. mitt i stan med många butiken i närheten men ändå lungt och tyst.
trapporna till översta plane
Response from the Quality Department
Dear Caroline,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Lisa,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Hay muchas escaleras y solo escaleras. Los baños son muy fríos y había varias cositas que necesitan un arreglo (puerta habitación que no cerraba; otra puerta que era entera de cristal, calefacción en una habitación que no funcionaba...)
Response from the Quality Department
Estimada Vania:
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. Hemos tomado nota de sus comentarios sobre los arreglos que menciona y verdaderamente sentimos que este no cumpliera sus estándares de comodidad. Gracias una vez más por elegirnos y por sus críticas constructivas; esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Jose L.H. Campos
Director de Calidad
3 verschillende verdiepingen met elk hun eigen badkamer en slaapkamer. En de locatie in het historisch centrum.
als ik iets moet noemen; de keuken was klein.
Response from the Quality Department
Dear Mr. Gijsbers,
We would like to take this oportunity to thank you for having chosen our aparment for your stay in Marbella and for the time to write a review about it.
It has been a pleasure to host you and we look forward to receving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ruud,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jhonny,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Grace,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Piotr,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Por nosotros no había problema, pero tiene bastante escaleras, y hay que buscar parking, porque no se puede aparcar en la calle
Response from the Quality Department
Estimado José:
Muchas gracias por su comentario y sus observaciones. Estamos seguros de que futuros huéspedes los encontrarán de gran utilidad. Esperamos poder alojarle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Alberto,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
The location was excellent . We had plenty of space . Well equipped
kitchen was very small but we only had breakfast in the town house
Response from the Quality Department
Dear Mrs. Wells,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
La ubicación perfecta, en pleno casco antiguo y a 5 minutos andando a la playa. El apartamento limpio y espacioso, con mucha luz. Las camas cómodas. La cocina pequeña pero con todo lo necesario. Hemos pasado unos días muy agradables.
Response from the Quality Department
Estimada Raquel, le damos las gracias por esta maravillosa opinión, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Juan, thank you for taking the time to share your personal experience in our apartment. It is always a pleasure to know that our guests went home with great holiday memories and are willing to come back.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
The location of this apartment was absolutely perfect! So central - right on the edge of the old town but a 5 minute walk from the beach! For a group of friends this was ideal as people could come and go as they please. We were so close to everything! The apartment itself was so spacious - it is laid out over 3 floors and the bedrooms are so spacious! You definitely won´t feel like you´re all on top of each other! For a group of 7 girls, bathrooms were important to us - there are 3 in total and they all have showers which were really nice! I can´t recommend this apartment enough and hope to be back next year!
There wasn´t a lot we didn´t like about this apartment - everything was perfect for our group! My only note would be if you are planning on cooking for your group, I feel the kitchen is a little small but I´m sure you can make it work! We ate out for every meal so that suited us
Response from the Quality Department
Thank you for taking the time to give your feedback. We really appreciate your comments, they help us to understand how our guests enjoy their stays with us.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Great location, very spacious and comfortable, excellent wifi, we were very well looked after by Hilary
No complaints!
Response from the Quality Department
Dear Jeremy, thank you very much for your kind feedback. We are delighted that our superior location was a highlight of your stay, in addition to our helpful staff.
It was a pleasure to assist you and we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Madelene,
First of all, we would like to thank you for choosing our apartment for your visit and for your kind suggestions, this will help us to improve our services and offer our guests the most comfortable stay possible.
Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we hope to serve you again soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Jason, thank you very much for sharing your comments regarding your experience. We are glad to know that the cleanliness and great location of the apartment, as well as the easy communication with our team were the highlights of your stay.
We look forward to your next visit.
Aija T.
Quality Department
Response from the Quality Department
Dear Michelle, thank you for choosing our property for your stay.
It is a pleasure for us to read your lovely comments about our staff and to know that you had a comfortable stay.
We´re looking forward to receiving you in a near future again.
Aija T.
Quality Department
Response from the Quality Department
Dear Laura, thank you very much for taking the time to leave us your positive review. We are glad to know that the excellent location was a highlight of your stay, in addition to our hardworking team.
Thank you for making us your choice accommodation, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Denis, first of all we would like to thank you for your time and efforts to leave us your feedback. Althought it seems that our property did not meet your expectations in some aspects we appreciate every form of feedback.
It is a historical house in the old town and the original distribution and the size of areas has been maintained. We are very sorry that it did not matched your group´s expectation on this occation. We are very sorry for any imperfections you experienced of our services during your stay, but we would like to point out that we were informed about the inconvenientes only 3 days after your arrival, and on the first days of your stay we did not receive any complaints, although our team did contact you for any assistance you may need. Of course we offered any help and service may be needed to improve any imperfections, but your decision to leave the apartment was respected, althought we would have been glad to assist you with anything to make your stay more comfortable. Also we would like to inform you that your comments have been carefully checked by the whole team in order to avoid any similar situations in the future.
Again, we highly appreciate your review, and we hope to have the opportunity to welcome you to our apartments in near future again and exceed your expectations.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Nuria, thank you very much for your feedback.
We are sorry to hear that some aspects of your stay affected your stay with us, but we would like to take the opportunity to point out that you were let to go to the apartment one hour before the checkin time, being informed that the apartment was not ready yet. But we wanted to make sure you can leave your luggage and be more comfortable as you were travelling with a baby, and we understand that it may be quiete challenging. Unfortunately for our housekeeping team it took longer than usually to finish the cleanig in the partment, and we are very sorry for any inconveniences it may cause you on this occation. Also, we would like to confirm that the bathroom tap was changed already.
Again, thank you very much for all your comments. We would love to have the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for your positive feedback, it means a lot to us and your comments are great source of motivation to keep on going the extra mile.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Marta, thank you very much for sharing your experience.
We appreciate your highlights on the cleanliness and great location of the apartment, and we are sorry to read that some aspects of the stay did not meet your expectations. We would like to take the opportunity to point out that a full description of our services and additional fees is available online. We always meet our guests at the property upon their arrival in order to make sure they receive all the information regarding the stay, the property, its installations and contact details may be neccessary during the stay. In this case, your arrival time was at 2am, therefore the late checkin fee was applied as mentioned in the conditions of the reservation.
Once again we thank you for this review and we look forward to serving you again in the future.
Aija Teilane Quality Department
La ubicación es excelente
Tenía la cocina en una planta distinta al salón, y al ir con niños pequeños era un poco incómodo.
Response from the Quality Department
Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros.
Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones.
Una vez más le agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Thank you very much for your comments regarding your stay.
It is always a pleasure for us to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience in our property.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for the lovely review you shared following your recent stay. We are delighted to read that we were able to match your holiday expectations.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
centrale ligging, centrum en strand op loopafstand
- achterstallig onderhoud - constante riool-lucht in de gehele woning bijna. vooral in en rondom de badkamers is de riool lucht sterk aanwezig - voor parkeren van de auto moet €10 betaalt worden bij contactpersoon? de woning heeft in principe 1 plek. dus waarom dan nog “extra” bovenop het bedrag wat je voor de woning reeds hebt betaald?? - bij aankomst wordt door de contactpersoon medegedeeld dat het water in de ochtenden tot 12 uur afgesloten is???? dus niet douchen etc…..maar geen compensatie geven (lees parkeren gratis of iets dergelijks) - keuken zo erg klein dat Max 1 persoon binnen kan staan.
Response from the Quality Department
Although we sincerely regret your disappointment with your stay, we would like to thank you for sharing your comments and personal experience. According to your review, it seems that you were not properly informed about our apartment´s services prior to your arrival and would like to take the opportunity to point out that a full description of our services is available online where it is mentioned that this property does not have a parking space. The house is located in the old town of Marbella, difficult to access by car, and the nearest parking costs €25 per day. To provide better parking options, our team offered you a parking space that is only 3 minutes walk from the property at a cost of €10 per day. We are sorry for any inconveniences caused by the water outage. Due to some emergency repairs in the area of the city where the house is located, there was a water supply interruption for a few hours in the morning, and unfortunately we were not informed about it in advance. Regarding the size of the kitchen we regret your disappointment however it is an original old town house and its original distribution has been maintained. We are sorry if this did not meet your expectations. Once again, thank you for sharing your feedback with us, please be assured that the information you have provided will be used accordingly to enhance our future guests´ experiences among us and we hope you will visit us again in the future. Aija Teilane Quality Department
Response from the Quality Department
Thank you very much for chosing our property for your holiday and for your feedback.
We are sorry if any aspects of the stay did not meet your expectations, but for a future occasion please do not hesitate to contact our team druring your stay if there is a need, we will be glad to assist you in order to make your stay the more comfortable.
We look forward to your next visit.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for your positive feedback.
We are glad to read that you really enjoyed our unbeatable location and had a memorable stay with us.
We look forward to serving you again soon.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for making our apartment your choice accommodation for your time in Marbella.
We also appreciate your kind words regarding our staff, their kindness and helpfulness are undoubtedly one of our apartments main assets. Thank you for appreciating our efforts.
We look forward to your next visit.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Louise
We thank you for this very kind review of our GH Tetuán Marbella apartment and we look forward to serving you again in the future. Regards, Aa García Customer Service
Response from the Quality Department
Dear Audrey
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Regards
Response from the Quality Department
Dear Jesse
Firstly we would like to thank you for choosing our GH tetuán Marbella apartment for your holidays in Marbella and for the review you shared with us, all of your kind words about your stay with us are great to hear. Regards
Ana García, customer service
- Bueno, la reforma que tiene el apartamento es un "simple lavado de cara". Tiene una decoración muy resultona, pero en la casa hay mal olor a tuberías, habitaciones con puertas de cristal que no dan mucha intimidad y la cocina es muy incómoda.
Response from the Quality Department
Estimada Julia, Muchas gracias por los comentarios. Nos complace saber que las camas y ubicación fueron de vuestro agrado. Por otro lado, gracias por informarnos del mal olor del apartamento que desconocíamos hasta el momento y que revisaremos. Gracias
Maybe a bit more hot water.
Lack of info at check in and no bottle opener
Response from the Quality Department
Dear Rebecca, thanks for your comment. The apartment had bottle openers, but if for some reason there were not during your stay, we would have liked to know to be able to provide another immediately. Likewise, we are very sorry if we do not provide you in the check in all the desired information. We will take it into account to improve in the future and we will strive to offer our guests better information about the area and resolve all possible doubts. We hope that you have enjoyed your stay. Regards.
Fatima Roca - Chief of Customer Service
La cocina es muy pequeña y está en la primera planta. Tienes que subir y bajar muchas veces para poder poner la mesa y recoger. Lo demás muy bien :)
Everything about this house is high quality, it´s finished to a beautiful standard and has very impressive facilities. The location could not be better. A beautiful home spread across several floors, the pictures do not do it justice. Old Town Marbella on your doorstep. The host could not have been more amazing, friendly, informative and welcoming, thank you so much for letting us stay. Immaculate and sparkling clean. One of the nicest places I´ve stayed on my travels.