This spectacular apartment is located in one of the most exclusive areas of the Costa del Sol, the Incosol Urbanization, in Marbella. A quiet urbanization, with well-kept gardens and a communal pool.
The apartment, which is located on the first floor, has been recently renovated and decorated with great detail. It is very bright and has a spacious living room, a large terrace with spectacular views, a fully equipped kitchen, two double bedrooms and a bathroom with a shower.
VIEW MAP
Incosol Apartment
from to
Response from the Quality Department
Dear Hamza,
Estamos encantados de leer su reseña positiva de nuestro apartamento, y estamos agradecidos por sus amables palabras sobre nuestro personal amable y servicial. Estamos encantados de haber superado sus expectativas, y esperamos darle la bienvenida de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Ike,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Rustige plek. Mooi en ruim appartement
Het uitzicht op een leegstaande flat
Response from the Quality Department
Thank you Madelon for choosing our property for your stay and for taking the time to share your constructive feedback.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Muchas gracias Mariano por tomarse un momento para destacar la comodidad y belleza del apartamento y su excelente ubicación.
Esperamos volver a verle pronto.
Aija T.
Departamento de Calidad
Response from the Quality Department
Nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Meri, thank you very much for sharing your personal experience with us.
We hope to have the opportunity to assist you in near future again.
Aija T.
Quality Department
+ schöne Aussicht ruhige Lage
- die Lage
Response from the Quality Department
Dear Hassan, we appreciate your time to review your stay with us. Thank you for your highlights on the beautiful views of the apartment.
We are sorry if some aspects of the location of the apartment did not meet your expectation. For your future says do not hesitate to contact our Reservation Department, so our team will guide you in the booking process, so you can book the property which suits the best your needs.
We look forward to meeting you soon again.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for taking the time to leave this detailled positive comment regarding your stay in our apartment.
We are pleased to read your complete satisfaction with the comfort of the apartment and are grateful for your highlight on our personalized service we always try to provide our guests. We are thrilled to read your praising comments about our team.
We look forward to your next visit.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Mr./Mrs Durcan In the first place, let me show you our gratitude for the confidence you placed on Genteel Home to enjoy your holidays in Marbella. We would also like to apologies for all the inconvenience you suffered the first days of your stay. Although we are quite dismayed by the content of your review regarding your holiday at our apartment , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. After having shared with us your impressions about the general state of the house, Begoña went to the apartment and many of this occurrences were solved quickly, like the iron, duvet or bowls, as they were in the apartment. The rest of the incidences, were solved by qualified staff. During the rest of your stay have been happening requests and complaints from you, immediately they were solved by Begoña , and even an extra cleaning was provided at no extra cost, to compensate the upheaval produced However we regret that it is not enough and in response to the request made about the discount of 500€ requested several times during your stay, we think that we have resolved everything on time and correctly, for this reason, the discount is not applicable. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay, we look forward to serving you again in the near future. Ana García, Customer Service
1-La lavadora no funcionó - ni siquiera estaba conectada y no había conexiones detrás de la lavadora, 2-El horno no funciona 3-Hay muchos escarabajos e insectos en el asiento de la sala de estar habitación
Response from the Quality Department
Estimada Macura
Nos gustaría darle las gracias por elegir nuestro apartamento GH Incosol para sus vacaciones en Marbella, así como por dedicar parte de su tiempo en comentar su experiencia con nosotros.
En cuanto a lo que detalla en relación a las instalaciones, sentimos que hubiera un problema con el funcionamiento de las mismas, hubiéramos enviado nuestro personal de mantenimiento de inmediato para repararlo en caso de haber conocido dicha incidencia. De todas formas lamentamos profundamente las molestias que le haya podido ocasionar
Además, hemos tomado nota de sus observaciones relacionadas con la presencia de insectos dentro de nuestras instalaciones. Teniendo en cuenta la climatología de Málaga y su posición geográfica, dependiendo de la humedad y el calor, la presencia de insectos en cualquier alojamiento, negocio o casa privada es inevitable. Sin embargo, tenemos en marcha un plan de control de plagas preventiva específico, así como los tratamientos regulares para evitar su presencia en el apartamento.
Gracias nuevamente por su visita y críticas constructivas, nuestro objetivo principal es asegurar que nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas. Estamos ansiosos por tener la oportunidad de recuperar su confianza.
Atentamente
Ana García, Dpto. de calidad