VER FOTO
  1. INICIO   
  2. Alojamientos en Costa del Sol   
  3. Incosol

Apartamento
Incosol

Costa del Sol · Marbella

8 (32 valoraciones)


1-5
Personas

2
Dormitorios

1
Baño

157 m2
Superficie

Sobre el alojamiento

Este espectacular apartamento está situado en una de las zonas más exclusivas de la Costa del Sol, la Urbanización Incosol, en Marbella. Una urbanización tranquila, con jardines muy cuidados y piscina comunitaria.

El apartamento, que se encuentra en la primera planta, ha sido reformado recientemente y decorado con todo lujo de detalle. Es muy luminoso y cuenta con un amplio salón comedor, una gran terraza con vistas espectaculares, cocina totalmente equipada, dos habitaciones dobles y un cuarto de baño con ducha.

Desde el recibidor, podemos acceder al salón-comedor, una gran estancia con una decoración elegante y muy cuidada, con mucha luminosidad gracias a sus ventanales y a la terraza, una de las partes más agradables de la casa, con orientación sur, completamente equipada con muebles de exterior para la zona de estar, otra de comedor y unas bonitas hamacas desde las que disfrutar del maravilloso tiempo que ofrece la mayor parte del año la Costa del Sol y desde las que tendremos unas maravillosas vistas. También desde el salón tendremos acceso a la cocina, que está equipada con todos los electrodomésticos y menajes necesarios para su estancia.

El dormitorio principal es una preciosa estancia muy luminosa por su conexión directa con la terraza y que cuenta con dos camas de 105 x 200 cm. armarios empotrados y una televisión de pantalla plana. En el segundo dormitorio, encontraremos una cama grande de matrimonio con unas medidas de 150 x 200 cm y armarios empotrados.

La casa es ideal para desconectar y disfrutar de las mejores vacaciones en una de las zonas más exclusivas de la Costa del Sol, además, muy próximo a la casa podemos encontrar el famoso chiringuito Trocadero Arena y el centro comercial La Cañada con una amplia oferta de tiendas y supermercados y la playa de Marbella, que se encuentra a 5 minutos en coche.

Aire acondicionado Centralizado
Calefacción Centralizado
Servicios Jabón, gel, champú, sábanas y toallas
Piscina Comunitaria
Mascotas No permitidas
Cuna Disponible
Terraza Privada
Planta 1ª Planta
Ascensor Disponible
Parking Privado
WiFi Gratis
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional

> Late Check-in: Las entradas a partir de las 21:00h tienen un coste extra que deberá ser pagado a su llegada a la persona que les reciba.
De 21:00h a 00:00h: 30€. De 00:00h a 02:00h: 50€.

> Piscina: Abierta todo el año..

> VUT/MA/44618
Reservar


Código descuento
APLICAR
Reservar

¿Tienes alguna consulta o duda sobre el alojamiento?


Solicita información

Ver en el mapa

Valoración de la propiedad

8 (32 Valoraciones)

Ubicación
8,3
Calidad
8,1
Limpieza
7,8
Personal
8,9
Instalaciones
8,4
Recomendación
8

Nos interesa tu opinión


Opiniones de nuestros clientes

Klaus Behlke6
ABR 2024
Schöne Wohnung in guter Wohnlage Viele kleine Mängel in Küche Bad und Mobiliar
Respuesta del Departamento de Calidad

Dear Klaus,

Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the beautiful apartment and its location in a good residential area.
However, we are truly sorry to learn about the small deficiencies you encountered in the kitchen, bathroom, and furniture. We strive to provide a high standard of accommodation, and it is disappointing to know that we fell short in these areas during your stay.
Please be aware that we have a dedicated team available 24 hours a day to address any issues that may arise. Our goal is to ensure that all our guests have a comfortable and enjoyable experience, and we regret that we were not informed of these problems during your stay so that we could have had the opportunity to resolve them promptly.
Your feedback is invaluable to us, and we will use it to make necessary improvements. Thank you again for bringing these matters to our attention, and we hope to have the chance to welcome you back and provide a better experience in the future.

Kimmo9,7
MAR 2024
Stayed two weeks at the apartment. Apartment itself is very good and at good location. Just 10 minutes away from Marbella downtown. We were just two of us, so it was very spaced. All the basic things were there. Easy to cook breakfast and dinner. Spacious terrace was also very nice. Only minor issue is the noise from the building site close by. It’s only at day time, so it’s not so bad at all. Overall it was nice experience. And thanks for the team for your support .
Respuesta del Departamento de Calidad

Dear Guest,

Thank you for choosing to stay at our apartment and for taking the time to share your feedback. We are delighted to hear that you found the location convenient and the apartment spacious and well-equipped for your needs. It´s wonderful to know that you enjoyed the spacious terrace as well.

We apologize for any inconvenience caused. Your understanding is greatly appreciated, and we´re glad to hear that it did not significantly impact your overall experience.

Your kind words about our team´s support are truly appreciated, and we´ll be sure to pass along your thanks to them.

Should your travels bring you back to Marbella in the future, we would be delighted to welcome you again for another pleasant stay.

Quality Department

Stephan Drechsler8
ENE 2024
Die Unterkunft war toll, auch die riesige Terrasse mit vielen Sitzmöglichkeiten hat uns sehr gefallen. Sehr netter Empfang, die Küche war voll ausgestattet, Wohnzimmer und alles perfekt. Das gemütlichste war der kleine Erker, der am Morgen von Sonnenlicht durchflutet wird. Ein paar negative Anmerkungen: In fast jedem Zimmer gibt es Kameras - verständlich, wenn nicht immer jemand dort wohnt, aber es irritiert, wenn man nicht weiß, ob sie aktiv sind. Des weiteren ist die Wohnung etwas hellhörig, weswegen man die Großbaustelle in der Nähe, auf der sehr laut ab morgens gearbeitet wird, und manche Nachbarn klar hören kann.. Insgesamt haben wir unseren Aufenthalt sehr genossen und uns selbst obwohl wir zur off-season im Januar hier blieben sehr wohl gefühlt.
Respuesta del Departamento de Calidad

Dear Stephan

Thank you for your feedback regarding your stay at our accommodation. We are pleased to hear that you enjoyed the facilities, especially the spacious terrace with various seating options. We also appreciate that you found the welcome pleasant, the kitchen well-equipped, and everything perfect for your comfort.

Regarding the mention of cameras, we want to clarify that we do not have security cameras inside the apartments. We respect and value the privacy of our guests, and we strive to maintain high standards in providing a safe and comfortable environment.

Additionally, concerning the external noise, we apologize for the inconvenience caused by construction noise and neighbors. We would like to clarify that construction activities are specific and non-recurring events over which we have limited control. Nevertheless, we will explore ways to enhance the soundproofing of the accommodation, should it be necessary, to prevent similar inconveniences in the future.

We appreciate that you enjoyed your stay despite the mentioned considerations, and we hope to have the opportunity to welcome you back in the future.

Igor Vysochyn6
DIC 2023
Апартаменты сильно отличаются от фотографий. Мебель на кухне требует ремонта, санузел не ухожен, есть плесень. Мягкая мебель грязная. Рядом идет стройка, с 8 утра очень шумно.
Respuesta del Departamento de Calidad

Dear Igor,

We sincerely apologize that your experience in the apartment did not meet your expectations. Your feedback is crucial, and we take your concerns seriously. It seems that your stay has not lived up to our quality standards, and we will investigate what has occurred.

We are pleased to inform you that the apartment has undergone a complete renovation. However, we would have appreciated being informed during your stay so that we could address the problems immediately. We are committed to addressing and resolving all the issues mentioned.

Regarding the noise, we regret to inform you that it is something beyond our control, but it is a specific and temporary situation. We would have appreciated being notified during your stay so that we could assist in finding solutions.

If there is anything more we can do or if you have any specific requests for your next stay, please do not hesitate to let us know. Thank you for your understanding.

Quality Department

Daniela Deflorio2
NOV 2023
To start with the good sides, the flat was very big and bright as described, the living room and terrace were great spaces to live. Location is good as is 5 minutes drive from all Marbella amenities but you need a car otherwise there’s nothing on a walking distance. Unfortunately the big issue was the cleaning of the overall entire property was not adequate at all, lots of stains all over the sofas (indoor and outdoor), stained carpet, glasses and cups were stained and one has crumbles in it. All towels provided were fine, one was left in the washing machine showing again very poor care housekeeping. There is just 1 bathroom and the shower although very big, gets easily overflowed so extra care is to be taken. Electric roller shutter in the living room wasn’t working. It’s a shame the poor cleaning conditions we found as the property itself is very nice but overall we felt completely disrespectful for paying clients having nobody to check that the housekeeping was in such situation.
Respuesta del Departamento de Calidad

Dear Daniela,

Thank you for providing such comprehensive feedback regarding your recent stay. We´re pleased to hear that you appreciated the spacious and bright features of the flat, along with the excellent living room and terrace spaces. The location´s proximity to Marbella amenities is certainly an advantage.

However, we deeply regret that the cleanliness did not meet your expectations. We understand the importance of a well-maintained property, and your observations are taken seriously. Had we been made aware of these issues during your stay, we would have swiftly dispatched our housekeeping team to rectify the situation.

Furthermore, we apologize for the inconvenience caused by the non-functioning electric roller shutter in the living room. Please rest assured that we are addressing this technical matter promptly to ensure a seamless experience for future guests.

We want to assure you that this is not reflective of our usual standards, and we are committed to taking corrective measures to prevent a recurrence. We truly value your feedback. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.

Tess Krabbe8
OCT 2023
We hebben heerlijk verbleven in het appartement! Het contact was erg prettig en snel! Hier en daar had het appartement wat onderhoud nodig, dit hebben we aangeven en de feedback werd prettig aangenomen. Ik kan het appartement aan iedereen aanraden, heerlijk ruim en qua ligging zijn alle hotspots en leuke beachclubs rondom Marbella binnen 15-20 min met de auto af te reizen. Bedankt voor het verblijf en wellicht tot een volgende keer! Groetjes Tess
Respuesta del Departamento de Calidad

Dear Tess,

Thank you for sharing your experience with us. We are very happy to learn that you had a wonderful stay with us and that you found the location conveniently close to the most popular and beautiful places in Marbella.

Regarding the maintenance of the apartment, we are glad that during your stay you notified us about your dissatisfaction with some aspects, which gave us the oppotunity to give you a prompt response and explanation. We will take note of all the information you have given us, to make the necessary improvements in our accommodation, and meet the standards of quality that we are committed to offer to all our guests.

We appreciate your understanding and communication. We are also grateful for your intention to recommend us to everyone, and we look forward to welcoming you again in the near future.

Quality Department.

Ximena Tobar8
SEP 2023
Buen piso, buena ubicación.
Respuesta del Departamento de Calidad

Estimada Ximena, Agradecemos sus comentarios y valoraciones sobre nuestro apartamento. Su opinión es importante para nosotros y nos ayuda a mejorar continuamente nuestros servicios. Nos alegra saber que su estancia fue satisfactoria y que la ubicación le resultó conveniente. Esperamos que haya disfrutado de su tiempo con nosotros y que considere volver en el futuro para ofrecerle una experiencia mucho más memorable.

Departamento de Calidad

Taniya Davari10
SEP 2023
Tolles Apartment, es war sehr groß und man hatte einen tollen Ausblick auf die Berge. Ich würde die Location erneut buchen!
Respuesta del Departamento de Calidad

Dear Taniya, Thank you for your positive feedback. We are delighted to hear that you enjoyed the apartment and the mountain views. We would be honored to welcome you back in the future.

Quality Department

Wiebke Vanessa Hoch8
SEP 2023
War sehr nett für die 5 Tage, vielen Dank.
Respuesta del Departamento de Calidad

Dear Wiebke, We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We sincerely value the feedback provided by our esteemed clientele. Please be assured that we regard every comment with the utmost seriousness and use them as vital tools in our unwavering commitment to enhancement and excellence.We hope to have the pleasure of welcoming you back soon.

Quality Department

Ziyad Islam10
AGO 2023
Wow! What a great stay even better then the pictures! Would recommend for everyone families and couples and group of friends. This accommodation can really accommodate for everyone and the breath taking views from the surrounding areas are unmatched!
Respuesta del Departamento de Calidad

Dear Ziyad, We would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back and provide you with another outstanding experience. Please let us know if there is anything we can do to make your future visits even more enjoyable.

Quality Department

Anna Roger10
AGO 2023
Excelente.
La ubicación. El entreno, la seguridad
No me gusto que la tv de la habitación no funciona, la del salón solo canales internacionales, la campana extractora no funciona.
Respuesta del Departamento de Calidad

Estimada Anna,

Gracias por tomarse el tiempo en compartir su experiencia en nuestro apartamento, así como su alta valoración. Nos complace enormemente saber que ha encontrado excelente nuestra ubicación y las medidas de seguridad que tomamos. Es alentador saber que hemos cumplido con sus expectativas en esos aspectos.

Sin embargo, nos decepciona saber los problemas que afectaron a que su estancia no fuera excelente. Hemos tomado medidas inmediatas para abordar las cuestiones que señala sobre la televisión y campana para poder ofrecer el mejor servicio a nuestros clientes.

Le agradecemos nuevamente por su comprensión y por darnos la oportunidad de enmendar estos inconvenientes. Estamos comprometidos con brindarle una experiencia excepcional y esperamos tener el placer de servirle nuevamente muy pronto.

Departamento de Calidad

Azdin Akhrif10
AGO 2023
Séjour top
Respuesta del Departamento de Calidad

Dear Azdin, Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.

Quality Department

sveva stravino9
JUL 2023
Molto bella.
La struttura molto bella e confortevole, la casa è molto grande e spaziosa. Il terrazzo è ideale e con una bella vista sul verde.
Sfortunatamente la struttura è un po’ lontana dal centro, circa 15 min in macchina da puerto banus. L’uso del veicolo e/o uber è necessario perché gli spostamenti avvengono lungo delle strade definibili come tangenziali.
Respuesta del Departamento de Calidad

Dear Sveva, We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.

Quality Department

Agnes T. Sauer2
JUL 2023
Das Preis-Leistungs-Verhältnis stimmte nicht
Die Lage des Apartments war ok. Garten und Swimmingpool waren sehr gepflegt. Die Klimaanlage war sehr gut. Das Apartment, wenn es mal renoviert ist, ist sehr freizügig geschnitten
Leider ist dieses Apartment, für den Preis den ich bezahlt habe, nicht in Ordnung. Professional Cleaning nicht vorhanden. Badezimmer nicht sauber; die Tür zur Veranda konnte nicht abgeschlossen werden. Die Sitzangelegenheiten, sprich Couch, Stühle etc haben lange kein ´Steam Cleaning" erhalten. In der Küche funktionierte die Abzugshaube nicht, die Spülmaschine funktionierte nicht richtig etc. Ich habe mich beschwert und man hat mir einen kleinen Rabatt zugesagt. Das Apartment müsste von Grund auf renoviert werden
Respuesta del Departamento de Calidad

Dear Agnes,

We sincerely appreciate your feedback and the positive comments you´ve shared regarding our pool, gardens, and air conditioning. It´s wonderful to hear that you´ve been enjoying these amenities, and we´re delighted to have contributed to your positive experience in our community.

Regarding your concerns, we are very sorry for the inconveniences encountered during your stay. We are glad to know that our colleagues were informed of these problems so that we could provide a solution as soon as possible, although understanding that this was not enough for you we have proceeded to offer you a discount for the problems experienced during your stay. Thank you once again for sharing your feedback with us, and we assure you that we have taken note of all the above in order to improve the quality of our accommodation and offer a better stay to our future guests.

Thank you once again for bringing this matter to our attention, and we look forward to providing you with an improved and enjoyable living experience in your apartment.

Quality Department

Jane Oper7
JUL 2023
Apatmenti suurus super, asukoht vaikne, 2 km rannast, suur terrass, ilus ja hooldatud ümbrus ja bassein... aga kui pikemalt peatuda, siis voodipesu polnud, triikrauda pole, praeahju uks ei käinud kinni, noad nüridad, on 2 suurt veiniklaasi 150 ruuduse korteri kohta:( terrassil on küll päevitustoolid, aga neil puuduvad madratsid, terrassilaud kõikus ja osad jalad puudu, oleks võinud olla ka rannarätikud, toa põrandad olid vaid pühitud, mitte pestud, terrassipürand väga must...
Respuesta del Departamento de Calidad

Dear Jane Oper, We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.

Jose L.H. Campos
Quality Department Manager

Toko Kobaxidzé10
JUN 2023
Gracias
Respuesta del Departamento de Calidad

Estimada Toko, Su generosa retroalimentación es muy apreciada. Es alentador saber que nuestros esfuerzos han tenido un impacto positivo en usted. Esperamos tener la oportunidad de alojarle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Miguel Delgado Moreno10
JUN 2023
No ha dejado ningún comentario.

Curtis Sambu10
MAY 2023
Very clean & sea view.
Respuesta del Departamento de Calidad

Dear Curtis, Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.

Jose L.H. Campos
Quality Department Manager

Reginald Jacobs10
MAY 2023
This place was beyond my expectations. The place was very warm and very big as well. It got really a american vibe to it. The view was great. Didn´t bother the hotel that was i little on the side. I saw some reviews about it but the problem was not in sight. The pool was also nice and quite. For the price it was better than expected. The neighborhood is quite and a bit further from the city but close to the highway. There is also a really nice beach close by. Overall a great house and great experience.
Respuesta del Departamento de Calidad

Dear Reginald. We would like to thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit. Jose L.H. Campos. Quality Department Manager.

Hamza Aharrar10
ABR 2023
Buena anfitriona. Recomendable!!
Respuesta del Departamento de Calidad

Dear Hamza,
Estamos encantados de leer su reseña positiva de nuestro apartamento, y estamos agradecidos por sus amables palabras sobre nuestro personal amable y servicial. Estamos encantados de haber superado sus expectativas, y esperamos darle la bienvenida de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Ike Emeka10
ABR 2023
nice experiencia
Respuesta del Departamento de Calidad

Dear Ike,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.

Jose L.H. Campos
Quality Department Manager

Oli O´Dwyer6,7
AGO 2022
Not a great check in experience. Photos are accurate other than the huge derelict hotel opposite. Location is incorrect on air bnb and a nightmare for taxi drivers as the road has been removed from g maps and uber since the Incosol hotel shut down. Pool was clean and nice. 12 mins in either direction to everything you need but nothing in walking distance. A car is a must. Electricity is temperamental so be prepared to wake up throughout the night to keep the aircon running.

Madelon7,9
JUL 2022
Prima plek bij Marbella
Rustige plek. Mooi en ruim appartement
Het uitzicht op een leegstaande flat
Respuesta del Departamento de Calidad

Thank you Madelon for choosing our property for your stay and for taking the time to share your constructive feedback.
We hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Mariano8,3
JUL 2022
Cómodo y bonito apartamento, en una urbanización muy tranquila, y con muy buenas vistas. Además muy cerquita de Marbella centro y de la playa.
Respuesta del Departamento de Calidad

Muchas gracias Mariano por tomarse un momento para destacar la comodidad y belleza del apartamento y su excelente ubicación.
Esperamos volver a verle pronto.

Aija T.
Departamento de Calidad

Jubal10
JUN 2022
Espectacular
Respuesta del Departamento de Calidad

Nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.

Aija T.
Departamento de Calidad

Reiss-Xavier7,9
MAY 2022
No ha dejado ningún comentario.

Meri9,7
MAY 2022
A great apartment within easy reach of Marbella and Malaga. Quiet area and lovely pool.
Respuesta del Departamento de Calidad

Dear Meri, thank you very much for sharing your personal experience with us.
We hope to have the opportunity to assist you in near future again.

Aija T.
Quality Department

Hassan6,3
MAR 2022
es war ok
+ schöne Aussicht ruhige Lage
- die Lage
Respuesta del Departamento de Calidad

Dear Hassan, we appreciate your time to review your stay with us. Thank you for your highlights on the beautiful views of the apartment.
We are sorry if some aspects of the location of the apartment did not meet your expectation. For your future says do not hesitate to contact our Reservation Department, so our team will guide you in the booking process, so you can book the property which suits the best your needs.

We look forward to meeting you soon again.

Aija T.
Quality Department

Alex9,3
OCT 2021
A fabulous apartment on the out skirts of Marbella. We had a wonderful week here, the accommodation is of a very high standard and extremely comfortable, the space is large, the furnishings are lovely and the beds very comfortable! The pool was well used by our children and the terrace by us reading books, drinking coffee and relaxing. We had a car so exploring the area was easy, ideally you need a car as most amenities are a little way from the suites. The suites are part of the incosol hotel which is no longer in operation, so the standards of care within the grounds was good. Begona was extremely helpful, offered ideas and tips for day trips and places to eat, checking and organisation was 5 star. Overall it was a brilliant experience.
Respuesta del Departamento de Calidad

Thank you very much for taking the time to leave this detailled positive comment regarding your stay in our apartment.

We are pleased to read your complete satisfaction with the comfort of the apartment and are grateful for your highlight on our personalized service we always try to provide our guests. We are thrilled to read your praising comments about our team.

We look forward to your next visit.

Aija Teilane
Quality Department

Walter Durcan3,4
OCT 2021
The apartment from hell and the most UnGenteel welcome from the rudest person we ever had dealings with in 30 years visiting Spain. Begona. The apartment flooded twice, electricity went off and spent the night in the dark. TV didn’t work. No oven, no duvets, no sweeping brush, (2broken ones) shower kept flooding the apt. Washing machine got blocked and flooded the apt. Infested with mosquitoes. Bulbs missing in lights. WiFi was very patchy. No alarm. Coffee machine had old coffee pods in it and wasn’t cleaned for ages. Filthy. Broken and chipped dishes and glassware. No cleaning items. The apartment was not clean on arrival. But most of all was the Rep Begona who was so rude to us. Impossible to speak to her about anything. Extremely confrontational and broke all Covid 19 regulations. We spent most of our first week allowing her to carry out necessary repairs to the apartment when we were staying there. Things that should have been right BEFORE we arrived. Refused to compensate us in any way for our upheaval. Shouted at us on the phone and turned off the lights on us when we were leaving the apartment. A disgrace to her company and to herself. English was poor and not once did she apologise or even smile and offer us any type of consolation. Clearly not up to the job and REFUSED to give us the name of her supervisor but said she owned Genteel home in Costa del Sol. Terrible experience. Avoid. If you don’t want all of the above.
Respuesta del Departamento de Calidad

Dear Mr./Mrs Durcan In the first place, let me show you our gratitude for the confidence you placed on Genteel Home to enjoy your holidays in Marbella. We would also like to apologies for all the inconvenience you suffered the first days of your stay. Although we are quite dismayed by the content of your review regarding your holiday at our apartment , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. After having shared with us your impressions about the general state of the house, Begoña went to the apartment and many of this occurrences were solved quickly, like the iron, duvet or bowls, as they were in the apartment. The rest of the incidences, were solved by qualified staff. During the rest of your stay have been happening requests and complaints from you, immediately they were solved by Begoña , and even an extra cleaning was provided at no extra cost, to compensate the upheaval produced However we regret that it is not enough and in response to the request made about the discount of 500€ requested several times during your stay, we think that we have resolved everything on time and correctly, for this reason, the discount is not applicable. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay, we look forward to serving you again in the near future. Ana García, Customer Service

Guilhem Leveque7,5
AGO 2021

Macura Marek5,4
JUL 2021
El apartamento es grande, decorado con buen gusto con una gran terraza y una bonita piscina en la residencia.
1-La lavadora no funcionó - ni siquiera estaba conectada y no había conexiones detrás de la lavadora, 2-El horno no funciona 3-Hay muchos escarabajos e insectos en el asiento de la sala de estar habitación
Respuesta del Departamento de Calidad

Estimada Macura
Nos gustaría darle las gracias por elegir nuestro apartamento GH Incosol para sus vacaciones en Marbella, así como por dedicar parte de su tiempo en comentar su experiencia con nosotros.

En cuanto a lo que detalla en relación a las instalaciones, sentimos que hubiera un problema con el funcionamiento de las mismas, hubiéramos enviado nuestro personal de mantenimiento de inmediato para repararlo en caso de haber conocido dicha incidencia. De todas formas lamentamos profundamente las molestias que le haya podido ocasionar

Además, hemos tomado nota de sus observaciones relacionadas con la presencia de insectos dentro de nuestras instalaciones. Teniendo en cuenta la climatología de Málaga y su posición geográfica, dependiendo de la humedad y el calor, la presencia de insectos en cualquier alojamiento, negocio o casa privada es inevitable. Sin embargo, tenemos en marcha un plan de control de plagas preventiva específico, así como los tratamientos regulares para evitar su presencia en el apartamento.

Gracias nuevamente por su visita y críticas constructivas, nuestro objetivo principal es asegurar que nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas. Estamos ansiosos por tener la oportunidad de recuperar su confianza.

Atentamente

Ana García, Dpto. de calidad