Discover this impressive apartment with 3 bedrooms, 2 bathrooms and a charming private terrace, located in the exclusive urbanization of Aloha Gardens.
Upon entering this apartment, you will be greeted by a spacious and bright living room with direct access to the kitchen. The living room offers a cozy seating area with a sofa, armchairs, a Smart TV and an elegant side table. From the living room, you can access the private terrace, which faces north and offers impressive views of the majestic La Concha mountain. Enjoy moments of relaxation in the pleasant sofa area, while you enjoy the fantastic climate of the Costa del Sol.
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Aloha Gardens Apartment
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Response from the Quality Department
Dear Elisabet, Thank you for sharing your feedback. We´re pleased to hear that you enjoyed the accommodation and the various amenities. We apologize for any shortcomings and appreciate that the host addressed these issues for you. We hope you had an overall pleasant stay and would be happy to welcome you again.
Quality Department
The reception was not up to the task at all and the person in charge of welcoming us was in a hurry to leave with his children! The site mentions parking but we wanted to prevent access to our 2eme car. In addition, the guard was disrespectful and prevented us from access to the parking even though it was included in the rental. The person in charge of welcoming us was only accessible via WhatsApp and only in writing. Instead of finding us solutions, she preferred to give us lessons in ethics.
Response from the Quality Department
Dear Younes,
Thank you for sharing your experience with us. We are glad to know that you found the location of our aprtment convenient. We sincerely apologize that our reception team was not up to the task of your expectation, providing excellent service is a top priority for us, and we regret any aspect that fell short it. On the other hand, about parking spot, we are very sorry for the misunderstanding experienced upon your arrival at our apartment. As per the details of the reservation, the accommodation is designed to provide one parking space for each reservation. While our staff endeavoured to accommodate your second vehicle within the premises but we were constrained by the establishment´s policies, which restrict the entry of an additional car. Despite this, our team member was able to grant a few courtesy hours for the parking of your second vehicle to facilitating your arrival and luggage unloading process for you.
Thank you again for your review. We strive to provide quality service, and we´re looking forward to the opportunity to serve you again to be able to offer you a better experience with us.
Quality Department
Response from the Quality Department
Dear Holly, We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager