Descubre este impresionante apartamento de 3 dormitorios, 2 baños y una encantadora terraza privada, ubicado en la exclusiva urbanización de Aloha Gardens.
Al adentrarte en este apartamento, serás recibido por un amplio y luminoso salón con acceso directo a la cocina. El salón ofrece una acogedora zona de estar con sofá, sillones, una Smart TV y una elegante mesa auxiliar. Desde el salón, podrás acceder a la terraza privada, que se orienta hacia el norte y ofrece vistas impresionantes a la majestuosa montaña de la Concha. Disfruta de momentos de relajación en la agradable zona de sofás, mientras te deleitas con el fantástico clima de la Costa del Sol.
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Apartamento Aloha Gardens
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Respuesta del Departamento de Calidad
Dear Elisabet, Thank you for sharing your feedback. We´re pleased to hear that you enjoyed the accommodation and the various amenities. We apologize for any shortcomings and appreciate that the host addressed these issues for you. We hope you had an overall pleasant stay and would be happy to welcome you again.
Quality Department
The reception was not up to the task at all and the person in charge of welcoming us was in a hurry to leave with his children! The site mentions parking but we wanted to prevent access to our 2eme car. In addition, the guard was disrespectful and prevented us from access to the parking even though it was included in the rental. The person in charge of welcoming us was only accessible via WhatsApp and only in writing. Instead of finding us solutions, she preferred to give us lessons in ethics.
Respuesta del Departamento de Calidad
Dear Younes,
Thank you for sharing your experience with us. We are glad to know that you found the location of our aprtment convenient. We sincerely apologize that our reception team was not up to the task of your expectation, providing excellent service is a top priority for us, and we regret any aspect that fell short it. On the other hand, about parking spot, we are very sorry for the misunderstanding experienced upon your arrival at our apartment. As per the details of the reservation, the accommodation is designed to provide one parking space for each reservation. While our staff endeavoured to accommodate your second vehicle within the premises but we were constrained by the establishment´s policies, which restrict the entry of an additional car. Despite this, our team member was able to grant a few courtesy hours for the parking of your second vehicle to facilitating your arrival and luggage unloading process for you.
Thank you again for your review. We strive to provide quality service, and we´re looking forward to the opportunity to serve you again to be able to offer you a better experience with us.
Quality Department
Respuesta del Departamento de Calidad
Dear Holly, We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager