Beautiful apartment with 2 bedrooms and 2 private terraces, accessible for people with reduced mobility, and located in an exclusive area of Cordoba. It is located in a large new building with 8 luxurious quality apartments and an exceptional community pool open from April 1 to November 1 and amphibious chair, as well as a garage.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Reception and luggage custody service. From 11:00h to 15:00h. Included in the price.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Arruzafa IV Apartment
from to
El apartamento nos gustó mucho, tiene todo lo que necesitas, las camas son cómodas y el acceso y la comunicación con Genteel buena. La urbanización está muy bien y es muy tranquilo. A 1’ tienes una cafetería espectacular para desayunar si no quieres manchar. Está en la parte vip de Córdoba.
Por poner alguna pega, pero no es importante, el baño no tiene estractor y el sumidero de la ducha está fuera de la ducha 😄 una cosa que nos resultó curiosa, pero que hay que tener cuidado al mojarse una parte del suelo de no resbalar.
Response from the Quality Department
Estimada Carolina,
Gracias por tomarse el tiempo de compartir su experiencia. Nos alegra saber que aspectos como el acceso seguro y las instalaciones fueron de su agrado.
Agradecemos sinceramente su valioso feedback y esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear Marion:
we truly appreciate your time in writing this positive review. We are pleased to hear that you found the accommodation well-equipped, clean, and comfortable. It’s great to know that the parking facilities on-site were convenient for you, and that the check-in process was smooth. We truly appreciate your feedback and we´re looking forward to the opportunity to serve you again.
Response from the Quality Department
Dear Amanda:
We are grateful for your kind review of your recent stay. It was a pleasure hosting you, and we hope to welcome you back in the future.
Response from the Quality Department
Dear Mrs. Tereszkiewicz:
Thank you for your review and for bringing these issues to our attention. We sincerely apologize for any inconvenience you experienced. We strive to provide the best possible stay, and we regret not having had the opportunity to address this during your visit. Should you encounter any issues in the future, please do not hesitate to inform us during your stay so we can resolve them promptly. We appreciate your feedback and hope to have the opportunity to offer you a much-improved experience in the future.
Response from the Quality Department
Dear Stephane,
Thank you for your feedback. We are pleased to hear that the location was convenient and that the accommodation met your expectations.
We look forward to the opportunity of welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Katherine,
Thank you for your kind review. We are pleased to hear that you enjoyed your return to our wheelchair-accessible home. We strive to create an inclusive and comfortable environment for all our guests, and we look forward to welcoming you back in the future.
Quality Department
Das Haus mit den Appartements liegt in einer ruhigen Gegend. Das Pool ist schön und gepflegt. Die Ausstattung der Küche war sehr gut.
Durch die abgelegene Lage, brauchte man immer 30 Min ins Zentrum. Wir hatten das Appt. im Erdgeschoss mit einem behindertengerechten Bad. Das Bad war leider sehr schlecht. Das Waschbecken gebrochen. Zu wenig Aufhängemöglichkeiten für Hand- und Badetücher für 4 Personen. Der Duschvorhang reichte nicht bis zum Boden, sodass das ganze Bad überschwemmt war, nach einer Dusche (bei 4 Personen ein Debakel). Die Ablüftung im Bad war so laut und lief rund um die Uhr, liess sich nicht abschalten, sodass man im Nebenraum (Schlafzimmer) kaum schlafen konnte.
Response from the Quality Department
Dear Gabriele,
We are pleased that you enjoyed the tranquility of our location, the swimming pool at our accommodation and the equipment in our kitchen. Your satisfaction is what drives us to continuously strive for excellence.
We understand that the perception of remoteness may vary among our guests, but we are pleased to inform you that the area where our accommodation is located is a 15-minute drive from the center.
Regarding your comment about the shower in our bathroom, we are proud to say that our apartment has a large bathroom with a shower adapted for people with reduced mobility, which is why it is not equipped with a screen. It is essential for us to be able to offer facilities to all our guests. We always make sure to provide all the information about our accommodation before our guests book their stay, both in our descriptions and in our photos.
We appreciate your comments, as they help us identify areas where we can improve and strengthen our services. If you ever decide to embark on a new trip, it would be an honor to welcome you again.
We thank you for sharing your satisfaction with us and for choosing us as your accommodation option.
Quality Department.
Geräumig, kleiner Pool, private Parkplätze Autos, gut ausgestattete Küche, ruhig gelegen, gute Kommunikation mit Betreiber
Es hätte sauberer sein können/ müssen. Es roch im gesamten Appartement nach “Baustaub”. Balkon und Terrasse waren sehr staubig. Keine Duschkabine im Bad, so dass man nach dem Duschen das halbe Bad unter Wasser setzte… Eigenes Auto notwendig, um gut in die Stadt zu gelangen.
Response from the Quality Department
Dear Serafettin,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations.
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings.
We apologize for the inconvenience you experienced regarding the cleanliness at our apartment in Cordoba. We want to assure you that we maintain high cleanliness standards and take your feedback seriously. Your experience does not reflect our usual standards.
Your comments about cleanliness are crucial for us to improve our services, so we would have appreciated a communication with our staff during your stay, as we would have taken note in order to offer you a better service in our facilities.
Regarding your comment about the shower in our bathroom, we are proud to say that our apartment has a large bathroom with a shower adapted for people with reduced mobility, which is why it is not equipped with a screen. It is essential for us to be able to offer facilities to all our guests. We always make sure to provide all the information about our accommodation before our guests book their stay, both in our descriptions and in our photos.
If at any time you decide to give us another opportunity, we will do everything possible to ensure a more pleasant stay.
We appreciate your input and hope to have the opportunity to provide you with a more satisfying stay in the future.
Quality Department.
Response from the Quality Department
Buenos días María Carmen,
Nos gustaría hacerle saber lo agradecidos que estamos por su generoso comentario sobre su estadía en nuestro apartamento. Nos esforzamos por asegurarnos de que cada huésped tenga una experiencia excepcional durante su estancia con nosotros, y su comentario positivo es un testimonio valioso de nuestro trabajo duro.
Su opinión es muy importante para nosotros y esperamos tener el placer de servirle nuevamente en el futuro cercano.
Departamento de Calidad.
Response from the Quality Department
Dear Kaina,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work.
We are also glad that we were able to help you with information about nearby doctors and hospitals. We sincerely hope that your son is recovering well.
Your opinion is very important to us, and we look forward to serving you again in the near future.
Quality Department
The apartment located in a very quiet area. Nice pool. Clean -A large supermarket 4mn on foot All facilities are functional including the air conditioning essential in summer
The mattress in the master bedroom is soft!
Response from the Quality Department
Dear Youseff,
Thank you very much for your review. We are delighted that you enjoyed the tranquility of the flat and the pool. We will take your feedback into account in our continuous improvement process. We look forward to welcoming you back.
Quality Department
No le pongo un 10 a todo porque la piscina estaba sucia. El agua estaba turbia y llena de pelos. Daba bastante cosa entrar en el agua tan sucia.
Response from the Quality Department
Estimada Susana,
Le agradecemos que haya compartido su opinión con nosotros. Nos complace saber que encontró nuestro alojamiento muy nuevo y confortable. Su comentario refuerza nuestro compromiso constante con la calidad y la excelencia en el servicio que brindamos a nuestros valiosos huéspedes.
Agradecemos su comentario y lamentamos mucho que su experiencia con la limpieza de la piscina no haya sido la que esperaba. Mantener unos altos estándares de limpieza es una prioridad absoluta para nosotros, por lo que sus comentarios son tomados con seriedad y nos preocupan profundamente.
Le aseguramos que estamos investigando a fondo el problema que mencionó y estamos tomando medidas para abordarlo. Sus observaciones nos ayudarán a identificar las áreas en las que podemos mejorar y fortalecer nuestros procedimientos de limpieza de la piscina.
Si decide brindarnos otra oportunidad en el futuro, esperamos que pueda experimentar la verdadera calidad que buscamos ofrecer a nuestros huéspedes.
Gracias por su comprensión y por compartir sus inquietudes con nosotros.
Departamento de Calidad.
RAS
Response from the Quality Department
Dear Nadia,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Cordoba.
We hope to have the honour of welcoming you back in the future.
Quality Department
Response from the Quality Department
Dear Martijn,
We extend our heartfelt gratitude for your incredibly positive review. Your words truly brighten our day. We´re thrilled to have had the opportunity to host you at our apartment in Cordoba. Your satisfaction is our reward, and we look forward to providing you with more exceptional experiences in the future.
We can´t wait to welcome you back for another fantastic experience. Your satisfaction is our utmost priority, and we´re grateful for your trust in us.
Quality Department.
Geweldig
Nvt
Response from the Quality Department
Dear Regima,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Quality Department.
Response from the Quality Department
Dear Abdurrahman,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
We look forward to welcoming you back again soon.
Quality Department
Las instalaciones estupendas, muy bien equipado el apartamento, muy bonito, confortable, toallas de ducha grandes, detalle cápsulas de café. Las terrazas muy bonitas y con mobiliario. La piscina pequeña pero muy agradable y con hamacas. Y además con parking. La zona me encanta, residencial, muy bonita y con todos los servicios cerca dando un paseo, supermercados, restaurantes, farmacia...El contacto con el personal rápido y sencillo por whatsapp. Todo muy bien preparado.
Nada, todo ha sido muy agradable y cómodo.
Response from the Quality Department
Estimada Mara,
Agradecemos sinceramente sus amables palabras y el tiempo que ha dedicado para compartir su experiencia con nosotros. Nos alegra saber que su estancia en nuestro alojamiento fue perfecta y que disfrutó de nuestras instalaciones y servicios.
Es gratificante saber que encontró el apartamento bien equipado, bonito y confortable, con detalles que contribuyeron a su comodidad. También nos complace saber que disfrutó de las terrazas con su mobiliario y de la agradable piscina.
Nos enorgullece saber que la ubicación cumplió con sus expectativas. Además, nos alegra saber que el contacto con nuestro personal fue rápido y sencillo.
Valoramos enormemente sus comentarios positivos y agradecemos su reconocimiento por la preparación y atención que ofrecemos. Esperamos tener el placer de recibirle nuevamente en el futuro y seguir superando sus expectativas.
Departamento de Calidad
Er was geen goed broodmes en niet zoveel pannen
Response from the Quality Department
Dear Martine,
We sincerely appreciate your feedback , as we continually strive to provide exceptional experiences for our guests.
We deeply regret that your experience was affected by the lack of kitchenware. We would like to assure you that we have taken note of your comments and have put corrective measures in place to address these areas of improvement.
Once again, we thank you for sharing your concerns with us, as this gives us the opportunity to improve and provide even better service in the future.
Quality Department
Response from the Quality Department
Dear Imed,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Quality Department
Response from the Quality Department
Dear Georgios,
Thank you for your kind words about our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Quality Department.
Rien
Response from the Quality Department
Dear Franck,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Quality Department.
A larger pot or pan in addition to what was available would be nice!
Response from the Quality Department
Dear Doris,
Thank you for your wonderful feedback. We´re thrilled to hear that you found our apartment modern, comfortable, and well-equipped with private terraces for your convenience. We´re delighted that you enjoyed the pool area and found the detailed information provided helpful during your stay. Your suggestion for a larger pot or pan is duly noted, and we´ll certainly consider it for future improvements. We hope to welcome you back soon for another fantastic experience.
Quality Department.
Badkamer douchegordijn hele badkamervloer werd nat en er was geen wisser
Response from the Quality Department
Dear De Peer,
Thank you for sharing your feedback with us. We´re glad to hear that you found everything neat and enjoyed the outdoor seating area. We apologize for any inconvenience caused by the bathroom shower curtain.. We´ll certainly look into improving this aspect for future guests. Additionally, we appreciate your suggestion about the eraser and will consider adding it for our guests´ convenience. We hope that despite these small inconveniences you were able to enjoy your stay and we hope to have the opportunity to welcome you back for an even better experience in the future.
Quality Department.
Response from the Quality Department
Estimado Javier:
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Departamento de Calidad.
Sehr freundliches Willkommen!! Absolut sauber und es fehlte an Nichts!!
Response from the Quality Department
Dear Annegret,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Quality Department.
Response from the Quality Department
Estimado Francisco Jose:
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Response from the Quality Department
Dear Virginie,
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Response from the Quality Department
Estimada Elena,
Agradecemos sinceramente sus comentarios positivos sobre la distribución, limpieza y tranquilidad del lugar. Nos complace saber que estos aspectos contribuyeron a que su estancia fuera agradable. Estamos comprometidos en brindar experiencias excepcionales a nuestros huéspedes. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Las instalaciones estaban estupendas, incluido el parking y piscina.
Si le puedo poner una pega es que en la calle principal hay bastante tránsito.
Response from the Quality Department
Estimado Antonio, Agradecemos sinceramente sus comentarios positivos. Nos alegra saber que encontró todo en buen estado, incluyendo el estacionamiento y la piscina. Apreciamos sus observaciones y entendemos la importancia de la tranquilidad para nuestros huéspedes.
Agradecemos por elegir nuestro alojamiento y esperamos tener la oportunidad de recibirle nuevamente en el futuro, ofreciendo una estancia aún más placentera.
Departamento de Calidad
Me gustó todo
Response from the Quality Department
Estimado Enrique. Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Departamento de Calidad.
Response from the Quality Department
Dear Katherine. We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Quality Department.
Parking Spacious room Comfortable bed Pool
Lots of long black hair, we ran into them everywhere. Shower with shower curtain was disappointing given the luxury that the apartment radiates.
Response from the Quality Department
Dear Guest,
Thank you for sharing your experience with us. We are thrilled to know that you enjoyed the convenient location, spacious room, and the comfortable bed during your stay. Your positive comments are truly appreciated.
However, we would like to extend our sincere apologies for any inconvenience caused. We would have been grateful if you had communicated any issues with cleanliness during your stay, as our team is always committed to ensuring pleasant and comfortable experiences. A clean environment holds paramount significance for us.
Concerning the restroom, we want to make it clear that our lodgings are furnished with bathrooms specifically designed to comply with accessibility and safety standards for individuals with disabilities. This encompasses amenities like shower curtains to ensure privacy and facilitate ease of use. We regret any inconvenience if this setup did not entirely align with your expectations, and we appreciate your feedback for potential enhancements in the future. Additionally, we´d like to highlight that alternative apartments with bathrooms featuring different specifications are accessible on our website. You might discover one that aligns better with your preferences.
We genuinely value your understanding and look forward to the opportunity to welcome you back for an enhanced experience.
Quality Department
The decor, everything new and modern. The pool was beautiful. The location of the property is very central and easily accessible. The host was super friendly and very service oriented. Private parking is also very nice.
The shower drain, which was in the middle of the bathroom, probably a design error. As a result, a shower screen was not possible, only a shower curtain and the complete bathroom floor became completely wet during the shower. A trigger would have been useful to dry the floor.
Response from the Quality Department
Dear Sharon.Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. On the other hand, we are a company committed to social inclusion, which is why many of our apartments are adapted to the needs of this group, to make their stay easier. This is the reason why in the bathroom we have a curtain instead of a screen. We appreciate your understanding in this regard, and we hope you give us another opportunity in the future to offer you an even more pleasant stay.
Quality Department.
Las instalaciones y la limpieza
Response from the Quality Department
Estimada Raquel. Agradecemos sinceramente su reseña positiva y su mención sobre la limpieza de nuestro establecimiento. Mantener un ambiente impecable es una prioridad fundamental para nosotros, y es gratificante saber que nuestros esfuerzos han sido notados y apreciados.
Su reconocimiento nos motiva a seguir manteniendo los más altos estándares de limpieza y servicio. Esperamos tener el honor de darle la bienvenida nuevamente en un futuro cercano y seguir brindándole una experiencia placentera.
Departamento de Calidad.
It is a beautiful apartment for a small family!
The BATHROOM!! It’s a weird design :( the shower is right at the door. When you shower the entire bathroom gets wet. The shower drainer was at the bathroom door, it makes it very hard to, dry yourself and harder for the second person to use the bathroom. If this bathroom can be remodeled, this property can easily be called the best!!
Response from the Quality Department
Dear Guest,
Thank you for taking the time to share your experience with us. We are delighted to hear that you find our apartment suitable, and your positive remarks are truly appreciated.
Regarding the bathroom, we would like to clarify that our accommodations are equipped with bathrooms designed to meet accessibility and safety regulations for individuals with disabilities. We apologize if this arrangement did not fully meet your expectations, and we will take your comments into consideration for future improvements. We would also like to add that we have other apartments available on our website with bathrooms of various features. You may find one that suits your preferences.
Thank you for your understanding, and we look forward to the opportunity to host you again, providing you with a better experience.
Quality Department
Response from the Quality Department
Estimada Angeles. Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro. Departamento de Calidad.
Perfect apartment, new, very chic and very well equipped. Swimming pool very pretty, ideal during heat wave. Perfect location to visit Cordoba and Seville.
Response from the Quality Department
Dear David. Thank you for choosing our apartment for your recent stay. We are delighted that you enjoyed our central location. We take great pride in providing a convenient and accessible setting for our guests. Your satisfaction means the world to us, and we hope to have the pleasure of hosting you again soon. Please don´t hesitate to reach out if there is anything we can do to make your future visits even more enjoyable
Jose L.H. Campos
Quality Department Manager
We hear a lot of noise from the street outside. there was a party in the night it was noisy.
Response from the Quality Department
Dear Delphine. Thank you for your review and highlighting areas where we need to improve. We deeply regret any inconvenience caused during your stay. Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Sandra. Gracias por señalar la ubicación conveniente de nuestro apartamento en su reseña. Nos esforzamos por proporcionar una estancia cómoda en un lugar accesible, y nos alegra escuchar que lo encontró beneficioso. Apreciamos sus amables palabras y esperamos su próxima estancia.
Jose L.H. Campos
Director de Calidad
Modernly decorated apartment with a shared swimming pool in a good suburb of Cordoba.
It wasn´t clean enough. After having indicated this there is a cleaning the next day, but we have not seen this again. There were still hairs on the ground of others.
Response from the Quality Department
Dear Annemarije. Thank you for taking the time to leave a review of your stay with us. We are pleased to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will work to address your concerns. Thank you again for your review, and we hope to have the opportunity to welcome you back soon.
Jose L.H. Campos
Quality Department Manager
Above all, nothing to criticize. We miss a salad bowl and a bigger pot to cook pasta. And I didn´t like the shower curtain as half of the bathroom got wet after the kids finished showering :), but it´s really little things.
Response from the Quality Department
Dear Vesna. Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Response from the Quality Department
Estimado Javier:
Le agradecemos sinceramente por tomar el tiempo para reconocer los esfuerzos de Anna en su exhaustiva reseña. Estamos absolutamente encantados de saber que el servicio dedicado de nuestro equipo tuvo un impacto positivo en su estancia y contribuyó a su experiencia general. Sus amables y alentadores comentarios sirven como una inestimable motivación para nosotros. Seguimos comprometidos con servirle con excelencia y esperamos la oportunidad de darle la bienvenida nuevamente en el futuro.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Michael and Yolanda,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Superbe appartement un peu à l’écart du centre ville avec toutes les commodités. L’appartement est propre et disposant de tout le nécessaire (cuisine, lave linge…). Le personnel est disponible et très réactif. Je recommande vivement.
Response from the Quality Department
Dear Sylvie,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Carlos:
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes una experiencia inolvidable. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
la ducha en el baño … súper incómoda… estaría mejor que fuera cerrada… por lo demás todo fenomenal
Response from the Quality Department
Estimada Anny:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Córdoba.
Jose L.H. Campos
Director de Calidad
Apartamento muy nuevo y bonito, bien decorado y espacioso.
A pesar de haber contactado hasta en dos ocasiones con los gestores de la vivienda antes de la reserva (incluso sabiendo, que tenemos tres niños pequeños) nadie nos avisó de que en el baño no había plato de ducha ni mamparas, y que el desagüe estaba en el mismo centro del servicio, lo que resulta muy incómodo a la hora de su uso general. Todo acaba mojado y con niños especialmente es un problema importante para ducharles o poder usarlo tras cada uso de la ducha (incluso, haciendo uso sólo de la de mano... con la de arriba ni nos atrevimos porque mojaríamos absolutamente todo). Esto lo describen como "ducha adaptada para personas con movilidad reducida" pero no es así. Las puertas tienen el ancho habitual (no entra una silla de ruedas, en el caso de precisarse), la altura del inodoro no es la adecuada, hay cajones bajo la encimera donde lavarse las manos y ésta está muy alta, la ducha está a una altura inaccesible desde una silla de ruedas, no hay asideros junto al inodoro y éste se encuentra muy cerca de la pared... vamos, que no es un baño adaptado realmente. Es, simplemente, un baño con la ducha en el centro, sin plato y sin mamparas. Es algo que debiera especificarse ya que no es para nada habitual ni adecuado para viajar en familia. Además, a pesar de haber quedado con el anfitrión a las 15h en la puerta del local, tuvimos que esperar hasta las 15:40. Otro punto importante: las plazas de parking no se asignan por apartamento, por lo que en dos ocasiones nos vimos obligados a aparcar en la calle por estar todas ocupadas. Se aparca bien en la zona, pero podrían gestionarlo mejor asignando una plaza por vivienda.
Response from the Quality Department
Estimado Javier:
Sentimos profundamente leer que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios, junto con nuestros equipos y responsables de cada departamento, y nos gustaría asegurarle que todos sus problemas serán atendidos.
Nos preocupan sus palabras acerca de la disposición de la ducha, ya que esta se puede ver en las fotos subidas en el anuncio antes de realizar la reserva. También, como usted indica, en nuestro anuncio se aclara que la ducha está adaptada para sillas de ruedas, sin hacer mención a los otros elementos que usted describe. Lamentamos la confusión al leer la descripción.
Por otro lado, leemos con asombro el retraso para realizar el check in al apartamento. Trataremos este aspecto con el departamento correspondiente para investigar lo ocurrido.
Por último, agradecerle la recomendación sobre las plazas de aparcamiento; cada apartamento del edificio cuenta con una plaza asignada. Estudiaremos si es necesario algún método de garantizar la disponibilidad de la misma al los huéspedes correspondientes.
Aunque algunos aspectos hayan impedido que su estancia fuera perfecta, nos agrada asimismo leer que aprecia la decoración, amplitud y lo nuevo que es el apartamento. Realmente apreciamos el tiempo que dedicó a informarnos sobre los inconvenientes que experimentó durante su estancia y esperamos sinceramente que nos dé una nueva oportunidad para demostrarle nuestro verdadero nivel de hospitalidad e interés en servirle adecuadamente en el futuro.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Alex,
Thank you for choosing our apartment for your stay in Cordoba and for taking the time to write a review. We would like to highlight that as the apartment is adapted for persons with disabilities, the shower has no separation in order to allow wheelchairs in.
Once more we thank you for sharing your impressions and look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Falta almacenaje
Response from the Quality Department
Estimada Laura:
Gracias por alojarse por nosotros y por dejarnos esta reseña. Nos alegramos de que disfrutara su estancia y le agradecemos sus observaciones.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Esther, Firstly we would like to thank you for the lovely review you shared following your recent visit to our our apartment. We are delighted to read that we were able to match your holiday expectations. Thank you as well for the recommendations to other readers; we are sure they will benefit from them. We look forward to serving you again soon.