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Campana
Apartment

Seville · La Encarnación

9.1 (114 valuations)


1-4
Guests

1
Bedroom

1
Bathroom

60 m2
Surface

About accommodation

Campana is a beautiful design apartment attention to detail with a great location in La Campana, the heart of Seville itself. Also next to the Cathedral, Giralda and the Reales Alcázares, among other sights.

This is a completely exterior property located on the seventh floor with large windows which provides it with lots of natural light, truly a privilege.

The living room has a sofa bed, which increases the capacity up to four persons and dining area with seating for four people; the bedroom is also spacious and comfortable. From both rooms you can enjoy magnificent views of the Metropol Parasol, one of the most famous monuments in Seville, popularly known as ’Las Setas’. Meanwhile, both the kitchen and the bathroom are fully equipped. Everythin taken care to detail and with first quality.
CABLE TV

Air conditioning Split
Heating Split
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Floor 7th Floor
Elevator Available
Sofa-bed Capacity 1-2 persons
Fiber internet Free
Television Smart TV
Coffee Maker Capsules
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VUT/SE/01035


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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Apartment’s Rating

9.1 (114 Valuations)

Location
9.6
Quality
8.9
Cleaning
9.2
Staff
9.2
Facilities
8.8
Recommendable
9.3

We are interested in your opinion


Our Guests’ Opinions

antoine delautre9
FEB 2024
Review without any comments.

Bárbara Constantinidis10
FEB 2024
El departamento estaba perfectamente ubicado, con unas vistas increibles a las Setas de Sevilla y muy equipado. Ideal para una familia. Todo funcionó perfectamente y además fueron muy amables al recibirnos en persona para darnos las indicaciones y entregarnos las llaves, unas horas antes del horario de check in.
Estuvo todo perfecto.
Response from the Quality Department

Estimada Bárbara,
Nos sentimos sumamente honrados por sus amables palabras y le agradecemos de corazón que haya elegido quedarse en nuestro establecimiento. Es un inmenso placer poder servirle y contribuir a que su estancia sea memorable.
Saludos cordiales,
Departamento de Calidad

Maria del Carmen Paz Herrejon10
JAN 2024
Review without any comments.

Marija Džunić9
JAN 2024
Perfect choice for Seville city-break
The host was so kind and helpful, available for various requests even before the arrival and all the time during the stay. The location is more than perfect, in the centre but very quiet at night, with a view at Setas. The apartment is well equipped, bright and spacious. They provided a discounted parking place, about 10 min away. There was a little problem with the wifi out of function, but we received more than fair compensation for this, showing that the hosts are very professional and that uou can rely on them while staying in Seville.
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Response from the Quality Department

Dear Marija,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Kind regards,
Quality Department

Lina Marín10
DEC 2023
Review without any comments.

Sebastião Falcão9
DEC 2023
Review without any comments.

lorenzo alloisio10
NOV 2023
Review without any comments.

ARNALDO CORIO9
NOV 2023
Ottimo soggiorno
Appartamento nel centro storico. Molto comodo per muoversi in modo agevole e visitare i luoghi più interessanti. L´appartamento è spazioso, pulito e molto luminoso. Cucina ben attrezzata e munita di tutto l´occorrente, compresa la lavastoviglie.
Response from the Quality Department

Dear Arnaldo_corio,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department

Bianca Saur Furlanetto9
OCT 2023
Muito boa
A localização não poderia ser mais perfeita: abre sua janela e veja as Setas de Sevilha a um passo! A suíte é enorme e muito clara, arejada! O banheiro é muito grande e confortável, tem máquina de lavar roupas. A cozinha é completa e equipada, a sala muito bem decorada. Apesar de janelas imensas, tem cortinas blackout. Não tem estacionamento, mas o anfitrião te oferece um convênio que fica a um valor bem menor que o convencional. Só a entrada poderia ser mais bem sinalizada pq é praticamente dentro de uma galeria, o que fica meio difícil de encontrar.
Response from the Quality Department

Dear Bianca,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department

Svitlana Navrotska10
OCT 2023
Adorei nossa estadia. Localização é ótima. Apartamento é tal e qual nas fotos e tem tudo que necessita. Poucos minutos de atrações principais e tem vista lindíssima do apartamento. É para repetir sem dúvida.
Response from the Quality Department

Dear Svitlana,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department

MIGUEL ANGEL MOLINA DIAZ10
OCT 2023
Genial
Response from the Quality Department

Estimado Miguel Ángel,
Nos alegra mucho saber que disfrutaron su estancia en nuestro apartamento. Nos esforzamos constantemente para mejorar la calidad de nuestro alojamiento y servicios, y es realmente reconfortante saber que lo estamos logrando. Esperamos darle la bienvenida de nuevo muy pronto.
Saludos cordiales,
Departamento de Calidad

volkan güney10
OCT 2023
Harika
Ev Sevilla şehir merkezinin tam olarak içindedir. Her yere yürüme mesafesindedir. Cadde üzerinde olduğu için her şeye ulaşım çok kolaydır. Yakınlarda bir otoparka arabamızı bırakabildik. Ev mükemmeldi. salon ve yatak odasında klima var. Her şey ama her şey tertemizdi. Havlular çarşaflar gerçekten tertemizdi. Anahtarı almak için ev sahibi geldi ve bizimle buluştu evi gezdirdi. tekrar gelirsek burada kalacağımıza eminim.
Response from the Quality Department

Dear Serpil,
Thank you for sharing such a wonderfully positive review. Your feedback is like a ray of sunshine for us. It was a pleasure to host you at Campana in Seville. Your enjoyment of your stay and your kind words mean a lot to us. We can´t wait to welcome you back for another fantastic experience. Your satisfaction is our utmost priority, and we´re grateful for your trust in us.
Kind regards,
Quality Department

volkan güney10
OCT 2023
Harika
Ev Sevilla şehir merkezinin tam olarak içindedir. Her yere yürüme mesafesindedir. Cadde üzerinde olduğu için her şeye ulaşım çok kolaydır. Yakınlarda bir otoparka arabamızı bırakabildik. Ev mükemmeldi. salon ve yatak odasında klima var. Her şey ama her şey tertemizdi. Havlular çarşaflar gerçekten tertemizdi. Anahtarı almak için ev sahibi geldi ve bizimle buluştu evi gezdirdi. tekrar gelirsek burada kalacağımıza eminim.
Response from the Quality Department

Dear Serpil,
Thank you for sharing such a wonderfully positive review. Your feedback is like a ray of sunshine for us. It was a pleasure to host you at Campana in Seville. Your enjoyment of your stay and your kind words mean a lot to us. We can´t wait to welcome you back for another fantastic experience. Your satisfaction is our utmost priority, and we´re grateful for your trust in us.
Kind regards,
Quality Department

Ekaterina Aleksova8
OCT 2023
Review without any comments.

Kimberly Malinsky8
SEP 2023
Review without any comments.

Fábio Antunes8
SEP 2023
Review without any comments.

Joshua Chavez8
AUG 2023
Review without any comments.

francoise freifer8
AUG 2023
The apartment is neat, modern, and extremely well furnished. Carlos was very helpful upon check in and the guest service department was good and responsive.
Two technical issues need to be fixed to make this apartment 10/10: The shower/toilet situation and the blinders. Other than that, everything was clean and nice. Would definitely recommend it.
Response from the Quality Department

Dear Carlos,
We´re glad to hear that you found our apartment neat, modern, and well-furnished. It´s great to know that Carlos provided helpful assistance during check-in and that our guest service department was responsive to your needs.

We appreciate your feedback regarding the technical issues you encountered. Your comfort is our priority, and we will certainly review and address the shower/toilet situation and the blinders to ensure they meet our high standards. Maintaining the quality and functionality of our facilities is of utmost importance to us.

We´re delighted that you had an overall positive stay and would recommend our apartment. Thank you for your recommendation, and we hope to have the opportunity to welcome you back in the future for an even better experience.

Best regards,

Quality Department

Margarita Olivé Perez9
AUG 2023
Excelente
Todo ,el apartamento,la ubicación ,en general muy bien todo.
Por decir algo el televisor no funcionaba muy bien.
Response from the Quality Department

Querida Margarita,
Apreciamos su comentario sobre su estadía en nuestro apartamento. Lamentamos mucho cualquier problema o inconveniente que haya experimentado durante su estancia. Sus críticas constructivas son extremadamente valiosas para nosotros y las utilizaremos para mejorar nuestros servicios. Esperamos que nos brinde otra oportunidad de servirle y que podamos brindarle una experiencia mucho más agradable y sin problemas.
Saludos cordiales.

Jose L.H. Campos
Director de Calidad

marianna altamura10
JUL 2023
Review without any comments.

Fabián Laflor10
JUL 2023
Excelente departamento
La ubicación, la decoración y las vistas
Nada. Todo muy bien
Response from the Quality Department

Querido Fabián,
Agradecemos mucho su amable reseña sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo en Sevilla y que nuestro servicio cumplió con sus expectativas.
Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano y seguir brindándole experiencias memorables.
Saludos cordiales,

Director de Calidad

Luis Escartín8
JUN 2023
El ascensor muy pequeño
Response from the Quality Department

Estimado Luis:

Valoramos sinceramente sus comentarios y pedimos disculpas por cualquier molestia que haya experimentado durante su estancia. Su reseña es vital para nuestra mejora continua. Apreciamos sus amables comentarios y estamos comprometidos a garantizar una mejor experiencia en su próxima visita.

Jose L.H. Campos
Director de Calidad

Terrence Robinson8
JUN 2023
Great place to stay, nice central location
Air conditioner was spitting out black soot, so hadn´t been cleaned for a while. Wasn´t shown where the front door key worked so couldn´t stay out late as we were scared of being locked out.
Response from the Quality Department

Dear Terrence, Thank you for taking the time to share your review. We apologize for any issues you experienced during your stay. Your feedback is instrumental in helping us improve our service. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable.

Jose L.H. Campos
Quality Department Manager

naoile Aftah8
MAY 2023
Bel appartement bien placé. Accueil parfait, nous sommes arrivés plus tôt que prévu et ils ont été réactif. Je recommande.
Response from the Quality Department

Dear Naoile,
We´re thrilled to hear you had a pleasant experience with our apartment´s location and our responsive team. Your recommendation is greatly appreciated. It´s rewarding to know we´ve met your expectations. Thank you for sharing your experience, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Ahmed El aoufir9
MAY 2023
Review without any comments.

Sarah Pittaway10
MAY 2023
Review without any comments.

André Monnier8
APR 2023
La situation par rapport aux monuments à visiter. La taille de l´appartement
Les escaliers un peu lugubres qui conduit au 7eme étage de l´appartement
Response from the Quality Department

Dear André,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.

Jose L.H. Campos
Quality Department Manager

SERGIO BEJARANO8
APR 2023
Ubicación y vistas
Almohadas
Response from the Quality Department

Estimado Sergio:
Le agradecemos por elegir nuestro apartamento en Sevilla para su estadía y por tomar el tiempo de escribir una reseña positiva. Nos alegra saber que disfrutó de su estancia con nosotros y esperamos tener el placer de recibirle de nuevo en el futuro.

Jose L.H. Campos
Director de Calidad

Federica Delu´8
MAR 2023
Meraviglioso e ancora più autentico poiché era la Semana Santa
La posizione ,comoda per muoversi agevolmente ovunque
Riconosco sia una sciocchezza ma ho trovato i cuscini davvero scomodi
Response from the Quality Department

Dear Federica,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.


Jose L.H. Campos
Quality Department Manager

Sandra Gonzalez Valdes9
MAR 2023
La ubicación y las vistas!
Eché en falta el jabón/gel en la ducha
Response from the Quality Department

Estimada Sandra:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.

Jose L.H. Campos
Director de Calidad

Leigh Menzies-Smith10
MAR 2023
Really lovely apartment in a perfect location. great city
Response from the Quality Department

Dear Leigh,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.

Jose L.H. Campos
Quality Department Manager

Camilla Vasquez8
MAR 2023
Review without any comments.

Camilla Vasquez8
MAR 2023
Review without any comments.

Robert Robinson10
FEB 2023
For us, this was the perfect location. Right on the border between La Macarena, Santa Cruz and Arenal. 20 minute walk gets you over the Puente de Triana bridge into Triana. 20 minute walk south on Calle Cuna and you are at the Cathedral. The apartment was as advertised for bedding, cooking and wash machine (that we used twice). Our only comment of criticism is that we struggled with the Moka coffee maker.
Response from the Quality Department

Dear Robert,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Andrea Pokörn10
FEB 2023
Die Lage ist perfekt, zu Fuß ist man überall in 15 Minuten. Falls man nicht im Appartement frühstücken oder Abendessen möchte, gibt es jede Menge tolle Cafes, Restaurants und Tapasbars um die Ecke. Das einzige kleine Manko war, dass es keine Kaffeepad-Maschine in der Wohnung gibt, ist mittlerweile Standard in Ferienwohnungen. Es gab ein kleines Problem mit der Klimaanlage, die Agentur hat sich sofort darum gekümmert und es wurde am gleichen Tag repariert, zur Entschädigung lag noch eine kleine Überraschung im Zimmer, super nett!
Response from the Quality Department

Dear Andrea,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Gema Garcia10
FEB 2023
Excelente ubicación y vistas increíbles
Lo que más nos gustó fué la ubicación , las vistas y lo limpio y cuidado que estaba todo. Es un apartamento grande y muy cómodo, tiene todo lo que se necesita. Nos trataron muy bien al hacer el Check in e incluso nos dieron un mapa con los mejores sitios para comer .Repetiremos sin duda !!
Response from the Quality Department

Estimada Gema:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.

Jose L.H. Campos
Director de Calidad

Eliane Chervisari10
JAN 2023
A répéter joli et propre
La localisation de apartament centre ville tout se peu faire à pied pas besoin de voiture.
Rien tout était parfait je vous conseille vivement
Response from the Quality Department

Dear Eliane,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.

Jose L.H. Campos
Quality Department Manager

Mohamed alsaad8
JAN 2023
Review without any comments.

Molly Susla10
NOV 2022
Modern apartment with great views, in a great neighborhood with shopping, food and groceries.
The apartment was bright, clean and modern. The views from the living and bedroom were excellent and the apartment is on the 7th floor so you are really high and have great views of the city. The kitchen is small but well equipped. The apartment had all the things you needed to use everything from the washing maching, to dishwasher to the shower.
There is no oven, only a stove top in the kitchen.
Response from the Quality Department

Dear Molly,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

Jose L.H. Campos
Quality Department Manager

NATHALIE MAZOYER10
NOV 2022
Nice, bright, well equipped apartment with beautiful view, ideal for a comfortable stay for 2

Thales Prescivalle10
NOV 2022
Review without any comments.

BLANCA7.5
JUN 2022
Review without any comments.

Vincenzo7.5
JUN 2022
Posizione, pulizia, comodità nell´insieme
molto frettoloso il check in.

Christianne10
JUN 2022
Vista incrível - Setas de Sevilla
Localização, vista do apto e conforto.
Response from the Quality Department

Dear Christianne, thank you very much for your kind feedback. We are glad to know that you had the opportunity to enjoy the excellent location and views of the apartment.
We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Pablo Chudnosky10
JUN 2022
Review without any comments.

Jochem5.8
MAY 2022
für zwei Übernachtungen passabel; nach der Mängelliste wurde inscribir Rabatt von 20% in Aussicht gestellt uns 29
die Lage der Wohnung in der Stadt
Wohnung war sauber, aber vernachlässigt….Vorhänge defekt, Deckleisten am Schrank nicht mehr vorhanden, Fußboden teils gerissen… der Zugang über eine Passage ist nicht schön… unpassende Bilder. die Wohnung ist nach 12 Uhr mittags mit dem Auto nicht anfahrbar; die Kommunikation war mühsam und Info ungenau… gleichzeitig wird man zugeschüttet mit vorgefertigten Standardmails…schade!
Response from the Quality Department

Thank you very much for your time to leave us your review regarding your personal experience in our apartment.
Please accept again our sincerest apologies for the imperfections you describe in your review, as clearly does not match to our usual standards; we would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again in our apartment and we thank you for bringing this to our attention.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

Sonia7.5
MAY 2022
Review without any comments.

Mara10
MAY 2022
Super recomendable
Se adaptaron perfectamente a nuestra llegada y nos recibió una chica super amable que nos aconsejó donde comer. Pusieron el aire acondicionado antes de nuestra llegada y también nos dejaron una botella de agua fresca en la nevera. Pequeños detalles que fueron de agradecer. El apartamento estaba impecable y es muy confortable, más grande de lo que nos esperábamos. Las vistas espectaculares a la seta. La ubicación perfecta también, al lado de la calle sierpes y a 10 minutos de la Giralda. Muy contentos con la elección y el trato.
Response from the Quality Department

Estimada Mara, muchas gracias por su amable opinión sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutó de nuestra hospitalidad excepcional. Comentarios como el suyo nos alegran el día porque hacen que todo nuestro esfuerzo valga la pena.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Henriette Voss9.2
MAY 2022
Review without any comments.

stephane10
MAY 2022
Review without any comments.

EMMANUEL9
APR 2022
Vue et emplacement imprenables.

Gloria Alicia10
APR 2022
Departamento amplio, muy equipado y con vista a las Setas
El departamento es muy amplio y muy bien equipado

Edward9.6
APR 2022
The space and the location.
The Italian coffee pot 😉

ghali8.8
MAR 2022
Excellent sejour
L´emplacement la vue magnifique sur las setas la propreté le WiF. La gentille demoiselle qui nous a attendu jusque tard la nuit et sa disponibilité.
La chambre en général commence a vieillir
Response from the Quality Department

Thank you very much for taking the time to leave us your feedback. We appreciate your highlights of your stay and the comments regarding what should be taking into account to keep offering high standart stays for our guests.

We hope to meet you in near future again.

Aija Teilane
Quality Department

CARLOS10
FEB 2022
Excelente apartamento en una ubicación inmejorable
Lo mejor es la ubicación y el tamaño del apartamento y que no le faltaba de nada.
Todo correcto.

Cecile8.3
FEB 2022
Excellent sejour
Bon sejour, bien situé avec accessibilité à pied!

mounir9.6
FEB 2022
Excellent séjour en famille
Très bien situé, proche centre ville
Plus de verres

Piotr6.7
FEB 2022
Comfy bed and sofa bed. Very nice view. Apartment is tastefully decorated and some of the furniture are new.
The AC in the living room didn’t work and they weren’t able to fix it. one of the closets was also broken as well as window blinds. Lack of small details like coat hangers, iron, mirrors other than one in the bathroom. not enough of a toilet paper and no coffee maker which is rather a standard in apartments of this type. Bathroom has a terrible ventilation so after one shower everything is wet. Apartment is very acoustic plus construction works on the same floor. Unfortunately overall experience is not worth the price.
Response from the Quality Department

Thank you for your insights following your stay. We always look for ways to improve and your comments are important in this process. We appreciate your highlights on the comfort and beauty of the apartment, and we are sorry to hear that some aspects of the stay did not meet your expectations. We appologise for the tecnical problems you experienced, although we would liek to take the opportunity to ponit out that we did offer you an additional heater for your stay. Also we do not seem to find records that our staff had been made aware of the missing items mentioned in your comments, we would have assisted you and correct any situation that impedes you to have a comfortable stay. Thank you for choosing our apartment for your holiday, we look forward to having the opportunity to serve you again in the future. Aija Teilane Quality Department

Rob9.2
JAN 2022
afmeting en aparte ruimtes
niet al te duidelijke vlucht route en vleze rook lucht op de gang
Response from the Quality Department

We appreciate your feedback regarding your stay.
We want to thank you for your comments and advices in order to improve our guests experience with us.

Thank you for making us your choice apartment, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Maria10
JAN 2022
Cómodo, limpio y muy buen situado
La ubicación es inmejorable, muy silencioso a pesar de estar en pleno centro, muy limpio y cómodo. repetiría sin pensarlo.
Response from the Quality Department

Muchas gracias por elegir nuestro apartamento en esta ocasión.

Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos volver a tener la oportunidad de servirla en un próximo futuro.

Aija Teilane
Departamento de Calidad

Manuela Alejandra7.5
JAN 2022
Review without any comments.

Rosa María Plaza Barco8.3
JAN 2022
La ubicación
La falta de menaje, cafetera.
Response from the Quality Department

Nos gustaría agradecerle que eligiera nuestro apartamento para su estancia en Sevilla y por la opinión que compartió. Sus comentarios nos ayudan conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla. Aija Teilane Departamento de Calidad

Arnaud Metivier9.7
OCT 2021
Comme l´a précisé un airbnbiste précédent, l´appartement mérite un gros coût de neuf : peinture, parquet, plaque vitro-céramique... Même le guide touristique déposé sous la télé date d´avant le fameux Metropol Parasol. Dommage car le tout est séduisant et très bien placé avec une vue imprenable sur les "champignons" (spectacle de lumières assuré chaque soir). La communication avec l´hôte est excellente et ultra-réactive. Un défaut de climatisation dans la chambre a été réglé avec brio.
Response from the Quality Department

Dear Arnaud
We greatly appreciate the time you spent to review your recent experience in our apartment, at Genteel Home we always strive to exceed guests´ expectations and your comments will help our teams reaching that goal. Regards

Judi10
MAR 2020
Cosy apartment

Andris9
FEB 2020
Great location

Arianna9.8
JAN 2020
molto bene

Lucia10
JAN 2020
Bel appartement, très propre, conforme aux photos, très bon emplacement
Response from the Quality Department

Chère Lucie, Tout d´abord, nous tenons à vous remercier pour votre merveilleuse appréciation après votre visite dans notre appartement et nous sommes heureux de lire que nous avons pu répondre à vos attentes à cette occasion. Fátima Roca - Chef du service clientèle

QING7.3
JAN 2020
比较伤心的一次 网站上的地址和实际地址相差太远,由于我是开车过去的,公寓位于老城中心,地址的不准确给我带了好多麻烦,我至少围城绕了两圈才找到,要知道绕城一圈要6公里。公寓门口临时停车非常困难,提供的收费停车场在一个超市,里面车非常拥挤,空间狭窄,停车非常非常的难,由于我开的车比较大,以至于我的车和柱子发生刮蹭。房间设施也一般,空调是坏的,柜子门是坏的,窗帘也是坏的,总之,感觉不是很好
Response from the Quality Department

Dear Qing, Our guests´ comments provide us with an opportunity to see our apartmentl through their eyes giving us insight into any service that may have room for improvement to enhance our future guests´ stay among us, therefore we are grateful for the time you spent to share a review of your personal experience with us. We deeply feel that you have felt lost upon arrival, we always send an email after making your reservation with all the details related to the apartment. In addition, the reception staff previously contacts all our guests to ensure a good arrival. Again we apologize if you had difficulty accessing our apartment. In relation to air conditioning, we have checked and operate both devices correctly, however, we would have liked to be able to help you during your stay by sending our maintenance staff. We hope Genteel Home remains an option for your next vacation and that we have the opportunity to restore your faith in our company in the near future. Fátima Roca-chief of Customer Service.

Jourdren9.8
JAN 2020
Fantastic

Sylvie8.8
NOV 2019
Le 7ème étage qui limite le bruit de la rue. L´emplacement hyper centre, la literie, la propreté, la déco.
Un immeuble en construction en face l´appartement qui gache la vue et entraine des nuisances sonores. Un bel appartement qui a besoin cependant de quelques travaux (rideaux ne se ferment pas correctement, baies vitrées simple vitrage = bruit).
Response from the Quality Department

Chère Sylvie, merci pour ton commentaire. Nous vous remercions de commenter les aspects que vous avez le moins aimés car cela nous aide à continuer à nous améliorer. Nous allons résoudre ces problèmes et espérons qu´ils auront apprécié leur séjour à Séville. Salutations
Fatima Roca - Chef du service clientèle

christianus de rooij8.8
NOV 2019
Keuken goed geoutilleerd.
Enkele nodige reparatie ´s in de slaapkamer werden tijdens 4 daags verblijf niet uitgevoerd
Response from the Quality Department

Dear Christianus, thanks for your comment. We apologize for the incidents in the bedroom, but you did not inform us during your stay to our Incident Department or the Reservations Department. If yo had done so, we could have solved it immediately. We would also have liked you to detail in your comment what the problems were that you saw in order to improve in that aspect, because we have not detected anything in bad condition or that does not work. We hope that despite this you have enjoyed your stay with us. Regards

Fatima Roca - Chief of Customer Service

Egidius8
NOV 2019
+ Perfetto! Ontbijt niet van toepassing. goede locatie.
- snelheid van de WIFI
Response from the Quality Department

Dear Egidius, thanks for your comment. We are glad to know that you liked the apartment. We will call to the company to check the Wi-Fi signal strength. We hope that despite this you have enjoyed your stay with us. Regards

Fatima Roca - Chief of Customer Service

Deline6.3
NOV 2019
Unacceptably bad support from property owners.
Good clean property in central location
WAS SENT TO THE WRONG POST CODE then representative had difficulty finding us despite waiting by one of Seville´s major landmarks. Due to unclear instructions around parking ending up paying 128 euros for 4 days instead of 56 euros - very, very annoying !
Response from the Quality Department

Dear Deline, thanks for your comment. We are surprised because we do not understand your confusion. We send to our clients several emails with important information and the exact address of the booked apartment, but the postal code is not specified, so maybe you may have been wrongly provided by the agency. Regarding parking, we do not understand why they paid 128€. The price we have agreed with the public parking Concordia is 17€/day, in which we have verified that we made the reservation as we confirmed you. Maybe you went to a different parking with which we have no agreement and with a higher price. We are sorry for these inconveniences and we hope that the apartment was to your liking and you will enjoy your stay in Seville. Regards.

Fatima Roca - Chief of Customer Service

NINGLING5.3
NOV 2019
地理位置很好,很方便
提前几小时告诉房东几点会到,但是还是活生生在太阳下等了一个小时。而且每次打电话都告诉我们五分钟五分钟,都想问到底有几个五分钟了。而且booking上地址和实际地址不一样,所以只能在附近等房东
Response from the Quality Department

Dear guest, we are sorry that your stay was not as expected. We apologize for the late check-in. There are never delays in check-in when we know in advance the arrival time of our clients, but in this case, we had to go wit another client to a clinic due to a medical emergency, which meant a short delay to our colleagues. We apologize again and appreciate your understanding. We hope that despite this you have enjoyed your visit to the city. Regards

Belen Nieto9.3
NOV 2019
La ubicacion. El apartamento era muy cómodo y muy bien decorado. Estaba todo muy limpio. Las vistas.
Calle muy ruidosa. Es difícil acceder con coche. La puerta del armario principal no cierra bien.

Richard9.5
NOV 2019
L emplacement parfait
Parking absent Parking public à 20 minutes à pied et 17 € au lieu de 7 € la nuit
Response from the Quality Department

Cher Richard, merci pour votre commentaire. Nous sommes très heureux de savoir que vous avez aimé l´appartement, en particulier pour son emplacement central. Étant au coeur du centre de Séville, il est impossible de se garer dans la rue comme dans d´autres villes européennes. La seule option est de le faire dans l´un des parkings publics avec un prix spécial de 17 € comme indiqué dans le conditions (nous ne savons pas où vous avez vu le prix était de 7 €). Nous espérons que malgré cela vous avez apprécié votre séjour. Salutations
Fatima Roca - Chef du service clientèle

Mohamed10
NOV 2019
L’emplacement La propreté Le personnel

Zizou Zaza10
NOV 2019
Tout est parfait tout est propre Il n´y a rien à dire on était comme chez nous Même la voiture nous l avons juste garé quelques ruelles a côté sans frais Je recommanderai vivement à tous ceux qui veulent allier shopping et tourisme Merci beaucoup à lola pour sa patience

Rosemarie7.5
JUL 2019
Esta muy bien ubicado y caben perfecto 4 personas
El aire acondicionado estaba con algunos problemas, pero después de varios llamados se solucionó
Response from the Quality Department

Gracias por su comentario Rosemarie. Lamentamos que hubiera algún problema con el aire acondicionado durante su estancia. Tal y como usted indica, hicimos todo lo posible para arreglarlo a la mayor brevedad posible. Esperamos que tuviera una buena estancia y pudiera disfrutar de la ciudad. Genteel Home Team

Guido7
JUL 2019
Gute Lage.
Baulärm ab morgens um 07:00h. Der Komplex wird renoviert.
Response from the Quality Department

Thank you for your review Guido. Unfortunatelly there were works in the building but this is out of our control. Anyway, we are sorry for this inconvenience and we hope that you had a nice stay in Seville. Genteel Home Team

Nerea7.5
MAY 2019
La ubicación,la amplitud del apartamento y que tenía de todo:lavadora,tendedor,lavavajillas,micro,etc.
Estaba un poco sucio el suelo,y había obras en el edificio de al lado,lo cual nos molestaba bastante x las mañanas.
Response from the Quality Department

Estimada Nerea, gracias por su comentario. Nos alegra saber que les ha gustado la céntrica ubicación del apartamento y su completo equipamiento. Por otro lado, sentimos que la limpieza no fuera de su agrado. Revisaremos qué ha ocurrido en su caso ya que suele ser un aspecto muy bien valorado por nuestros huéspedes. Quizá se debiera al polvo procedente de la obra que menciona, la cual lamentablemente está fuera de nuestro control y no teníamos constancia de la misma. Ya no hemos tenido mas comentarios de nuestros huéspedes, por lo que pensamos que se debieron a unos trabajos ocasionales realizados por un vecino y ya finalizados. Esperamos que, a pesar de ello hayan disfrutado de su estancia en Sevilla. Saludos

Emilio10
MAR 2019
La limpieza y el diseño del apartamento. Las obras en el edificio del apartamento.
Response from the Quality Department

Estimado Emilio, gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento, especialmente por su limpieza y elegante decoración. No teníamos constancia de ninguna obra en el edificio en este momento, por lo que le agradecemos nos lo haga saber para tomar medidas. En cualquier caso, nos alegra saber que no ha sido algo grave y no les ha impedido disfrutar de su estancia. Saludos

kd9.3
FEB 2019
위치와 전망이 아주 좋습니다. 메트로솔 파라솔이 바로 보이고 세비야 시내가 한눈에 들어옵니다. 부엌 화장실 깨끗하고 설비도 잘 갖추어져 있습니다.
주차장에 주차한 후 캐리어 4개를 끌고 20분 이상 걸어야 합니다. 더 가까운 주차장은 3박 이상 묵어야 할인된 요금으로 이용할 수 있습니다. 9시 전에 도착했지만 호스트를 30분 이상 기다려야 했습니다. 굉장히 미안해 하고 사과를 했기에 화가 나지는 않았지만 너무나 피곤했습니다. 기다리면서 먹은 The Good Burger가 정말 맛있었습니다.

Anónimo10
FEB 2019
L´emplacement idéal, appartement fonctionnel et bien décoré, l´accueil.
Seul bémol le chauffage ne fonctionnait pas correctement.
Response from the Quality Department

Cher invité, merci pour votre commentaire. Nous sommes très heureux de savoir que vous avez aimé l´appartement, en particulier pour son emplacement central et sa décoration élégante. Nous nous excusons si le chauffage ne fonctionnait pas parfaitement pendant votre séjour. Nous aurions aimé savoir pendant votre séjour enivarles un technicien. Après son départ, il était déjà vérifié et réparé. Dans tous les cas, nous sommes heureux de savoir que vous avez apprécié votre séjour. Salutations

Nabil9.5
JAN 2019
Excellent. Bien que les 50 euros à payer pour le Check in après minuit non clair sur booking

René8.3
JAN 2019
Decoración sencilla y elegante. Piso completo y cómodo. Globalmente bien.
Poco insonorizado: se oyen ruidos de los vecinos (tv, pasos...).

Rosa7.5
JAN 2019
Las pilas del mando del aparato de aire no funcionaban y el primer día la calefacción tampoco. No calentaba. Nos ha parecido un poco mal que siendo año nuevo, no nos hayan permitido dejar el apartamento aunque sea media hora más tarde de la hora de salida.
Response from the Quality Department

Estimada Rosa, gracias por su comentario. Entendemos su queja sobre la hora de la salida y nos hubiera encantado poder acceder a ofrecerle salir más tarde, pero ese mismo día teníamos otra reserva cuyos clientes llegaban temprano a Sevilla y también querían entrar lo antes posible, por lo que necesitábamos tras su salida limpiar y preparar el apartamento para que los siguientes clientes pudieran disponer de él a partir de las 15h (hora oficial de entrada). Con mucho gusto nos hubiera gustado poder satisfacerles, pero a veces es imposible. En cualquier caso esperamos que hayan disfrutado de su estancia. Saludos

JOSE LUIS9.3
DEC 2018
La calefacción del salón no funcionaba y la del dormitorio calentaba muy poco. Y un espejo aparte del baño, no vendría mal Lo demás perfecto.

John10
DEC 2018
While slightly off the “beaten path”, the apartment was still very convenient. Super close to great shopping (Calle Sierpes and Calle Cuna) and easy walk to the Alcazar and cathedral. Having a washing machine was helpful, but the lack of a clothes dryer or heated towel racks meant it took more than two days to get clothes dry enough to wear. With the current construction nearby, it was a bit noisy during the day. Nonetheless, still a great option for a week in Seville. Lola was very helpful getting us settled into the apartment. Her suggestions and the time she took to answer our questions were much appreciated.

Anónimo8.3
NOV 2018
위치가 좋았어요
엘리베이터가 생각보다 작아요
Response from the Quality Department

Dear customer, thank you for your comment. We are glad to know that you liked the central location of the apartment. In the case of the elevator, if you needed to know the exact size we could have measured and informed you with pleasure before your arrival. We hope you have also enjoyed your stay in Seville. Regards

Youssef7.5
OCT 2018
Appartement agréable, excellent accueil et emplacement pour visiter la veille ville
Galerie donnant l´acces à l´immeuble assez deserte Serrure de la porte de l´appartement à renouveler car les clé ouvraient difficilement Pas d´articles de toilettes

Ana7
SEP 2018
Estancia cómoda pero por el precio se esperaba algún detalle más
La ubicación es muy buena, cerca de la catedral y en pleno centro, es una calle tranquila y segura. Piso luminoso y en buen estado
Solo había dos rollos de papel higiénico para tres personas y tres dias y y unos pocos tubos de gel de baño, ni champú, ni jabones ni ningún detalle más de baño. La cafetera le faltaba la jarra, solo dos pastillas de lavadora y toallas muy pequeñas para secar la cabeza En la cocina un poco de sal y azúcar, nada más.
Response from the Quality Department

Estimada Ana, gracias por su comentario. Nos alegra saber que les ha gustado el apartamento, especialmente por su céntrica pero a la vez tranquila ubicación, y por las instalaciones del mismo. Al no ser un hotel sino un apartamento turístico, dejamos como cortesía para los primeros días dos rollos de papel higiénico, una toalla de mano y otra de ducha por persona, un poco de aceite, sal, vinagre, azúcar, cafe, pastillas de lavavajillas, etcétera, indicando donde se encuentra el supermercado más cercano para que puedan adquirir lo necesario para completar su estancia. Sentimos que no le pareciera suficiente, pero nuestra intención es precisamente la contraria, facilitar el trabajo de los primeros días a nuestros huéspedes ofreciéndoles productos básicos hasta que puedan adquirir lo necesario. Saludos

Ruben10
AUG 2018
Estamos maravilhados tudo muito perfeito tivemos pena de passar tão pouco tempo certamente voltaremos a essa cidade e sulicitaremos os vossos serviços muito obg

Anne-Lise Jubien10
AUG 2018
La situation, l´acceuil, le rapport, Qualité prix, et la possibilité de parking à petit prix et proche de l´hôtel, possibilité de prendre le petit déjeuner juste en bas de l´hôtel (café)

Shatha10
AUG 2018
Best location, but early check out.

светлана8.5
JUN 2018
Жить можно,но в следующий раз выберу другие аппартаменты,но это сугубо мое мнение...
Отличная локация! В квартире есть все необходимое. Приятная обстановка..Хорошая кухня,свежая Мебель..
Ремонт в здании( Слышымость в квартире очень сильная,слышно все и всех:соседей,стройку,уборку улиц..Стены и Шкафы,потолок просит свежей покраски..узковатая Кровать..

Jill Gibbons10
NOV 2017
This apartment was beautifully set up and in an excellent location. The welcome was warm and friendly and helpful in advising us about good places to eat.

Glenda Eddington9.3
OCT 2017
We were very happy with the apartment and the two ladies who looked after us (Georgette and Reyes) were wonderful. Our only real issue was the entrance through the vacant mall area did not feel particularly safe because it was empty, with a few undesirable people loitering in the area.
Response from the Quality Department

Dear Glenda, Thanks for your comment. It´s very helpful for us to know your opinion to improve our services and growing as enterprise. The apartment is situated in a secure place, moreover, we never had any security problem. You might that you have seen some vagabond but it´s normal see them around the center of the city. Evertyhing else, we are very glad that you had enjoyed your stay in Seville and in our apartment too.

Garry Dean10
OCT 2017
No reception area made it difficult to arrange arrival time when our phone didn´t work. Also if we needed assistance contacting anyone it would have been a problem as our phone and email were playing up. The key for entering the complex and again for the apartment was very hard to work - we had to seek help from people in another apartment - they also said you had to jiggle the key around to make it work. Lack of shampoo and soap. Rather an expensive apartment with extra cleaning fee compared to better apartment we had in Madrid.
Response from the Quality Department

Dear Garry. Thanks for your comment, it help us to improve and give a better service to our guests. I think so must to be a mistake, we always provide all this facilities in the apartment: gel and shampoo, coffee, oil, sugar...Moreover, we would like to inform you that the final cleaning is not charge apart, this cleaning is always included in the total price. It´s true, there is not reception in the building cause it is a residential building. For these reason that you contact us by phone is cruxial because there is no way to coordinate your arrival. Certainly, we received you and explained all the information that you needed, so we alwyaystry to give the best service.

Maureen Clarry10
APR 2017
Great location. Well stocked and comfortable apartment. We wanted to be near Semana Santa and we were! Great restaurant recommendations from staff.

Bernard clark9.3
FEB 2017
I´ve already emailed my comments. A very good experience.

Julia Del Pozo9
FEB 2017
Estupendo apartamento en una ubicación inmejorable . El personal de genteel muy amable. Totalmente recomendable

Anne10
JAN 2017
We loved staying in this Campana apartment which has loads of natural light and spacious rooms It´s in an absolutely fantastic location, close to the Metropol Parasol with a view looking out towards it, so its in a wonderful area for shopping and an easy walk to many sightseeing attractions. There are also lots of great dining options nearby. It´s very comfortably and stylishly decorated and well appointed with kitchen items and basic cleaning and bathroom supplies. The staff from Genteel Home were absolutely wonderful to deal with, from start to finish, as was their super friendly and informative transfer service. It´s lovely dealing with an agency that is so responsive and helpful. We had a great stay in Seville and would definitely use this booking agency again if we returned.

Monica10
DEC 2016
El apartmento perfecto. La situación magnífica, por dentro igual que las fotos, muy limpio y acogedor.

MAITE BARRENA VILLANUEVA10
OCT 2016
El apartamento muy cómodo y amplio, perfectamente limpio,luminoso y muy céntrico.

Nadia morsia10
SEP 2016
J´ai beaucoup aimé tout est bien le confort de l´appartement. La propreté. La situation géographique et biensur le staffs ont tous gentils et aimables mercii pr tout

Essaid10
AUG 2016
Appartement très propre, bien équipé et bien situé. Je souhaite y séjourner lors de mon prochain voyage à Seville.

Joaquin9.3
AUG 2016
Apartamento muy correcto y buena situacion.

Jouin9.5
JUL 2016
Très bon séjour.

Ana10
MAY 2016
We were beyond pleased with this place! It is in the prime location of Seville. The place is modern, clean and fully equipped with everything that you may need. The staff is very responsive, friendly, professional and accommodating! We also used their private transfer service, which was amazing and quite affordable. If we go back to Spain, we would absolutely use this company again a!

Ana Doncic10
MAY 2016
Amazing accommodations! This apartment is clean, modern, spacious, with great AC in a perfect location in Seville. It is such a great value, and far more comfortable than a hotel. It´s near everything, including a fresh food market where you can pick up some small items.

xavier van roey10
APR 2016
perfect

Brigitte10
APR 2016
Appartement très propre et très lumineux et surtout bien situé. Merci pour l´accueil.
Nous réserverons cet appartement si nous revenir à Séville.

arlen bartsch10
APR 2016
An incredible new apartment in Campana, the heart of the city. Well equipped, natural light a huge plus, neutral decor, superior bath and shower, well appointed kitchen, a MUST SEE