Campana is a beautiful design apartment attention to detail with a great location in La Campana, the heart of Seville itself. Also next to the Cathedral, Giralda and the Reales Alcázares, among other sights.
This is a completely exterior property located on the seventh floor with large windows which provides it with lots of natural light, truly a privilege.
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Campana Apartment
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Appartamento nel centro storico. Molto comodo per muoversi in modo agevole e visitare i luoghi più interessanti. L´appartamento è spazioso, pulito e molto luminoso. Cucina ben attrezzata e munita di tutto l´occorrente, compresa la lavastoviglie.
Response from the Quality Department
Dear Arnaldo_corio,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
A localização não poderia ser mais perfeita: abre sua janela e veja as Setas de Sevilha a um passo! A suíte é enorme e muito clara, arejada! O banheiro é muito grande e confortável, tem máquina de lavar roupas. A cozinha é completa e equipada, a sala muito bem decorada. Apesar de janelas imensas, tem cortinas blackout. Não tem estacionamento, mas o anfitrião te oferece um convênio que fica a um valor bem menor que o convencional. Só a entrada poderia ser mais bem sinalizada pq é praticamente dentro de uma galeria, o que fica meio difícil de encontrar.
Response from the Quality Department
Dear Bianca,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Svitlana,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Response from the Quality Department
Estimado Miguel Ángel,
Nos alegra mucho saber que disfrutaron su estancia en nuestro apartamento. Nos esforzamos constantemente para mejorar la calidad de nuestro alojamiento y servicios, y es realmente reconfortante saber que lo estamos logrando. Esperamos darle la bienvenida de nuevo muy pronto.
Saludos cordiales,
Departamento de Calidad
Ev Sevilla şehir merkezinin tam olarak içindedir. Her yere yürüme mesafesindedir. Cadde üzerinde olduğu için her şeye ulaşım çok kolaydır. Yakınlarda bir otoparka arabamızı bırakabildik. Ev mükemmeldi. salon ve yatak odasında klima var. Her şey ama her şey tertemizdi. Havlular çarşaflar gerçekten tertemizdi. Anahtarı almak için ev sahibi geldi ve bizimle buluştu evi gezdirdi. tekrar gelirsek burada kalacağımıza eminim.
Response from the Quality Department
Dear Serpil,
Thank you for sharing such a wonderfully positive review. Your feedback is like a ray of sunshine for us. It was a pleasure to host you at Campana in Seville. Your enjoyment of your stay and your kind words mean a lot to us. We can´t wait to welcome you back for another fantastic experience. Your satisfaction is our utmost priority, and we´re grateful for your trust in us.
Kind regards,
Quality Department
Ev Sevilla şehir merkezinin tam olarak içindedir. Her yere yürüme mesafesindedir. Cadde üzerinde olduğu için her şeye ulaşım çok kolaydır. Yakınlarda bir otoparka arabamızı bırakabildik. Ev mükemmeldi. salon ve yatak odasında klima var. Her şey ama her şey tertemizdi. Havlular çarşaflar gerçekten tertemizdi. Anahtarı almak için ev sahibi geldi ve bizimle buluştu evi gezdirdi. tekrar gelirsek burada kalacağımıza eminim.
Response from the Quality Department
Dear Serpil,
Thank you for sharing such a wonderfully positive review. Your feedback is like a ray of sunshine for us. It was a pleasure to host you at Campana in Seville. Your enjoyment of your stay and your kind words mean a lot to us. We can´t wait to welcome you back for another fantastic experience. Your satisfaction is our utmost priority, and we´re grateful for your trust in us.
Kind regards,
Quality Department
Two technical issues need to be fixed to make this apartment 10/10: The shower/toilet situation and the blinders. Other than that, everything was clean and nice. Would definitely recommend it.
Response from the Quality Department
Dear Carlos,
We´re glad to hear that you found our apartment neat, modern, and well-furnished. It´s great to know that Carlos provided helpful assistance during check-in and that our guest service department was responsive to your needs.
We appreciate your feedback regarding the technical issues you encountered. Your comfort is our priority, and we will certainly review and address the shower/toilet situation and the blinders to ensure they meet our high standards. Maintaining the quality and functionality of our facilities is of utmost importance to us.
We´re delighted that you had an overall positive stay and would recommend our apartment. Thank you for your recommendation, and we hope to have the opportunity to welcome you back in the future for an even better experience.
Best regards,
Quality Department
Todo ,el apartamento,la ubicación ,en general muy bien todo.
Por decir algo el televisor no funcionaba muy bien.
Response from the Quality Department
Querida Margarita,
Apreciamos su comentario sobre su estadía en nuestro apartamento. Lamentamos mucho cualquier problema o inconveniente que haya experimentado durante su estancia. Sus críticas constructivas son extremadamente valiosas para nosotros y las utilizaremos para mejorar nuestros servicios. Esperamos que nos brinde otra oportunidad de servirle y que podamos brindarle una experiencia mucho más agradable y sin problemas.
Saludos cordiales.
Jose L.H. Campos
Director de Calidad
La ubicación, la decoración y las vistas
Nada. Todo muy bien
Response from the Quality Department
Querido Fabián,
Agradecemos mucho su amable reseña sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo en Sevilla y que nuestro servicio cumplió con sus expectativas.
Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano y seguir brindándole experiencias memorables.
Saludos cordiales,
Director de Calidad
Response from the Quality Department
Estimado Luis:
Valoramos sinceramente sus comentarios y pedimos disculpas por cualquier molestia que haya experimentado durante su estancia. Su reseña es vital para nuestra mejora continua. Apreciamos sus amables comentarios y estamos comprometidos a garantizar una mejor experiencia en su próxima visita.
Jose L.H. Campos
Director de Calidad
Air conditioner was spitting out black soot, so hadn´t been cleaned for a while. Wasn´t shown where the front door key worked so couldn´t stay out late as we were scared of being locked out.
Response from the Quality Department
Dear Terrence, Thank you for taking the time to share your review. We apologize for any issues you experienced during your stay. Your feedback is instrumental in helping us improve our service. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Naoile,
We´re thrilled to hear you had a pleasant experience with our apartment´s location and our responsive team. Your recommendation is greatly appreciated. It´s rewarding to know we´ve met your expectations. Thank you for sharing your experience, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Les escaliers un peu lugubres qui conduit au 7eme étage de l´appartement
Response from the Quality Department
Dear André,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Almohadas
Response from the Quality Department
Estimado Sergio:
Le agradecemos por elegir nuestro apartamento en Sevilla para su estadía y por tomar el tiempo de escribir una reseña positiva. Nos alegra saber que disfrutó de su estancia con nosotros y esperamos tener el placer de recibirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
La posizione ,comoda per muoversi agevolmente ovunque
Riconosco sia una sciocchezza ma ho trovato i cuscini davvero scomodi
Response from the Quality Department
Dear Federica,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Eché en falta el jabón/gel en la ducha
Response from the Quality Department
Estimada Sandra:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Leigh,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Robert,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Andrea,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Lo que más nos gustó fué la ubicación , las vistas y lo limpio y cuidado que estaba todo. Es un apartamento grande y muy cómodo, tiene todo lo que se necesita. Nos trataron muy bien al hacer el Check in e incluso nos dieron un mapa con los mejores sitios para comer .Repetiremos sin duda !!
Response from the Quality Department
Estimada Gema:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
La localisation de apartament centre ville tout se peu faire à pied pas besoin de voiture.
Rien tout était parfait je vous conseille vivement
Response from the Quality Department
Dear Eliane,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
The apartment was bright, clean and modern. The views from the living and bedroom were excellent and the apartment is on the 7th floor so you are really high and have great views of the city. The kitchen is small but well equipped. The apartment had all the things you needed to use everything from the washing maching, to dishwasher to the shower.
There is no oven, only a stove top in the kitchen.
Response from the Quality Department
Dear Molly,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
Jose L.H. Campos
Quality Department Manager
molto frettoloso il check in.
Localização, vista do apto e conforto.
Response from the Quality Department
Dear Christianne, thank you very much for your kind feedback. We are glad to know that you had the opportunity to enjoy the excellent location and views of the apartment.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
die Lage der Wohnung in der Stadt
Wohnung war sauber, aber vernachlässigt….Vorhänge defekt, Deckleisten am Schrank nicht mehr vorhanden, Fußboden teils gerissen… der Zugang über eine Passage ist nicht schön… unpassende Bilder. die Wohnung ist nach 12 Uhr mittags mit dem Auto nicht anfahrbar; die Kommunikation war mühsam und Info ungenau… gleichzeitig wird man zugeschüttet mit vorgefertigten Standardmails…schade!
Response from the Quality Department
Thank you very much for your time to leave us your review regarding your personal experience in our apartment.
Please accept again our sincerest apologies for the imperfections you describe in your review, as clearly does not match to our usual standards; we would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again in our apartment and we thank you for bringing this to our attention.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Se adaptaron perfectamente a nuestra llegada y nos recibió una chica super amable que nos aconsejó donde comer. Pusieron el aire acondicionado antes de nuestra llegada y también nos dejaron una botella de agua fresca en la nevera. Pequeños detalles que fueron de agradecer. El apartamento estaba impecable y es muy confortable, más grande de lo que nos esperábamos. Las vistas espectaculares a la seta. La ubicación perfecta también, al lado de la calle sierpes y a 10 minutos de la Giralda. Muy contentos con la elección y el trato.
Response from the Quality Department
Estimada Mara, muchas gracias por su amable opinión sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutó de nuestra hospitalidad excepcional. Comentarios como el suyo nos alegran el día porque hacen que todo nuestro esfuerzo valga la pena.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
El departamento es muy amplio y muy bien equipado
The Italian coffee pot 😉
L´emplacement la vue magnifique sur las setas la propreté le WiF. La gentille demoiselle qui nous a attendu jusque tard la nuit et sa disponibilité.
La chambre en général commence a vieillir
Response from the Quality Department
Thank you very much for taking the time to leave us your feedback. We appreciate your highlights of your stay and the comments regarding what should be taking into account to keep offering high standart stays for our guests.
We hope to meet you in near future again.
Aija Teilane
Quality Department
Lo mejor es la ubicación y el tamaño del apartamento y que no le faltaba de nada.
Todo correcto.
Bon sejour, bien situé avec accessibilité à pied!
Très bien situé, proche centre ville
Plus de verres
The AC in the living room didn’t work and they weren’t able to fix it. one of the closets was also broken as well as window blinds. Lack of small details like coat hangers, iron, mirrors other than one in the bathroom. not enough of a toilet paper and no coffee maker which is rather a standard in apartments of this type. Bathroom has a terrible ventilation so after one shower everything is wet. Apartment is very acoustic plus construction works on the same floor. Unfortunately overall experience is not worth the price.
Response from the Quality Department
Thank you for your insights following your stay. We always look for ways to improve and your comments are important in this process. We appreciate your highlights on the comfort and beauty of the apartment, and we are sorry to hear that some aspects of the stay did not meet your expectations. We appologise for the tecnical problems you experienced, although we would liek to take the opportunity to ponit out that we did offer you an additional heater for your stay. Also we do not seem to find records that our staff had been made aware of the missing items mentioned in your comments, we would have assisted you and correct any situation that impedes you to have a comfortable stay. Thank you for choosing our apartment for your holiday, we look forward to having the opportunity to serve you again in the future. Aija Teilane Quality Department
niet al te duidelijke vlucht route en vleze rook lucht op de gang
Response from the Quality Department
We appreciate your feedback regarding your stay.
We want to thank you for your comments and advices in order to improve our guests experience with us.
Thank you for making us your choice apartment, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
La ubicación es inmejorable, muy silencioso a pesar de estar en pleno centro, muy limpio y cómodo. repetiría sin pensarlo.
Response from the Quality Department
Muchas gracias por elegir nuestro apartamento en esta ocasión.
Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos volver a tener la oportunidad de servirla en un próximo futuro.
Aija Teilane
Departamento de Calidad
La falta de menaje, cafetera.
Response from the Quality Department
Nos gustaría agradecerle que eligiera nuestro apartamento para su estancia en Sevilla y por la opinión que compartió. Sus comentarios nos ayudan conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla. Aija Teilane Departamento de Calidad
Response from the Quality Department
Dear Arnaud
We greatly appreciate the time you spent to review your recent experience in our apartment, at Genteel Home we always strive to exceed guests´ expectations and your comments will help our teams reaching that goal. Regards
Response from the Quality Department
Chère Lucie, Tout d´abord, nous tenons à vous remercier pour votre merveilleuse appréciation après votre visite dans notre appartement et nous sommes heureux de lire que nous avons pu répondre à vos attentes à cette occasion. Fátima Roca - Chef du service clientèle
Response from the Quality Department
Dear Qing, Our guests´ comments provide us with an opportunity to see our apartmentl through their eyes giving us insight into any service that may have room for improvement to enhance our future guests´ stay among us, therefore we are grateful for the time you spent to share a review of your personal experience with us. We deeply feel that you have felt lost upon arrival, we always send an email after making your reservation with all the details related to the apartment. In addition, the reception staff previously contacts all our guests to ensure a good arrival. Again we apologize if you had difficulty accessing our apartment. In relation to air conditioning, we have checked and operate both devices correctly, however, we would have liked to be able to help you during your stay by sending our maintenance staff. We hope Genteel Home remains an option for your next vacation and that we have the opportunity to restore your faith in our company in the near future. Fátima Roca-chief of Customer Service.
Un immeuble en construction en face l´appartement qui gache la vue et entraine des nuisances sonores. Un bel appartement qui a besoin cependant de quelques travaux (rideaux ne se ferment pas correctement, baies vitrées simple vitrage = bruit).
Response from the Quality Department
Chère Sylvie, merci pour ton commentaire. Nous vous remercions de commenter les aspects que vous avez le moins aimés car cela nous aide à continuer à nous améliorer. Nous allons résoudre ces problèmes et espérons qu´ils auront apprécié leur séjour à Séville. Salutations
Fatima Roca - Chef du service clientèle
Enkele nodige reparatie ´s in de slaapkamer werden tijdens 4 daags verblijf niet uitgevoerd
Response from the Quality Department
Dear Christianus, thanks for your comment. We apologize for the incidents in the bedroom, but you did not inform us during your stay to our Incident Department or the Reservations Department. If yo had done so, we could have solved it immediately. We would also have liked you to detail in your comment what the problems were that you saw in order to improve in that aspect, because we have not detected anything in bad condition or that does not work. We hope that despite this you have enjoyed your stay with us. Regards
Fatima Roca - Chief of Customer Service
- snelheid van de WIFI
Response from the Quality Department
Dear Egidius, thanks for your comment. We are glad to know that you liked the apartment. We will call to the company to check the Wi-Fi signal strength. We hope that despite this you have enjoyed your stay with us. Regards
Fatima Roca - Chief of Customer Service
Good clean property in central location
WAS SENT TO THE WRONG POST CODE then representative had difficulty finding us despite waiting by one of Seville´s major landmarks. Due to unclear instructions around parking ending up paying 128 euros for 4 days instead of 56 euros - very, very annoying !
Response from the Quality Department
Dear Deline, thanks for your comment. We are surprised because we do not understand your confusion. We send to our clients several emails with important information and the exact address of the booked apartment, but the postal code is not specified, so maybe you may have been wrongly provided by the agency. Regarding parking, we do not understand why they paid 128€. The price we have agreed with the public parking Concordia is 17€/day, in which we have verified that we made the reservation as we confirmed you. Maybe you went to a different parking with which we have no agreement and with a higher price. We are sorry for these inconveniences and we hope that the apartment was to your liking and you will enjoy your stay in Seville. Regards.
Fatima Roca - Chief of Customer Service
提前几小时告诉房东几点会到，但是还是活生生在太阳下等了一个小时。而且每次打电话都告诉我们五分钟五分钟，都想问到底有几个五分钟了。而且booking上地址和实际地址不一样，所以只能在附近等房东
Response from the Quality Department
Dear guest, we are sorry that your stay was not as expected. We apologize for the late check-in. There are never delays in check-in when we know in advance the arrival time of our clients, but in this case, we had to go wit another client to a clinic due to a medical emergency, which meant a short delay to our colleagues. We apologize again and appreciate your understanding. We hope that despite this you have enjoyed your visit to the city. Regards
Calle muy ruidosa. Es difícil acceder con coche. La puerta del armario principal no cierra bien.
Parking absent Parking public à 20 minutes à pied et 17 € au lieu de 7 € la nuit
Response from the Quality Department
Cher Richard, merci pour votre commentaire. Nous sommes très heureux de savoir que vous avez aimé l´appartement, en particulier pour son emplacement central. Étant au coeur du centre de Séville, il est impossible de se garer dans la rue comme dans d´autres villes européennes. La seule option est de le faire dans l´un des parkings publics avec un prix spécial de 17 € comme indiqué dans le conditions (nous ne savons pas où vous avez vu le prix était de 7 €). Nous espérons que malgré cela vous avez apprécié votre séjour. Salutations
Fatima Roca - Chef du service clientèle
El aire acondicionado estaba con algunos problemas, pero después de varios llamados se solucionó
Response from the Quality Department
Gracias por su comentario Rosemarie. Lamentamos que hubiera algún problema con el aire acondicionado durante su estancia. Tal y como usted indica, hicimos todo lo posible para arreglarlo a la mayor brevedad posible. Esperamos que tuviera una buena estancia y pudiera disfrutar de la ciudad. Genteel Home Team
Baulärm ab morgens um 07:00h. Der Komplex wird renoviert.
Response from the Quality Department
Thank you for your review Guido. Unfortunatelly there were works in the building but this is out of our control. Anyway, we are sorry for this inconvenience and we hope that you had a nice stay in Seville. Genteel Home Team
Estaba un poco sucio el suelo,y había obras en el edificio de al lado,lo cual nos molestaba bastante x las mañanas.
Response from the Quality Department
Estimada Nerea, gracias por su comentario. Nos alegra saber que les ha gustado la céntrica ubicación del apartamento y su completo equipamiento. Por otro lado, sentimos que la limpieza no fuera de su agrado. Revisaremos qué ha ocurrido en su caso ya que suele ser un aspecto muy bien valorado por nuestros huéspedes. Quizá se debiera al polvo procedente de la obra que menciona, la cual lamentablemente está fuera de nuestro control y no teníamos constancia de la misma. Ya no hemos tenido mas comentarios de nuestros huéspedes, por lo que pensamos que se debieron a unos trabajos ocasionales realizados por un vecino y ya finalizados. Esperamos que, a pesar de ello hayan disfrutado de su estancia en Sevilla. Saludos
Response from the Quality Department
Estimado Emilio, gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento, especialmente por su limpieza y elegante decoración. No teníamos constancia de ninguna obra en el edificio en este momento, por lo que le agradecemos nos lo haga saber para tomar medidas. En cualquier caso, nos alegra saber que no ha sido algo grave y no les ha impedido disfrutar de su estancia. Saludos
주차장에 주차한 후 캐리어 4개를 끌고 20분 이상 걸어야 합니다. 더 가까운 주차장은 3박 이상 묵어야 할인된 요금으로 이용할 수 있습니다. 9시 전에 도착했지만 호스트를 30분 이상 기다려야 했습니다. 굉장히 미안해 하고 사과를 했기에 화가 나지는 않았지만 너무나 피곤했습니다. 기다리면서 먹은 The Good Burger가 정말 맛있었습니다.
Seul bémol le chauffage ne fonctionnait pas correctement.
Response from the Quality Department
Cher invité, merci pour votre commentaire. Nous sommes très heureux de savoir que vous avez aimé l´appartement, en particulier pour son emplacement central et sa décoration élégante. Nous nous excusons si le chauffage ne fonctionnait pas parfaitement pendant votre séjour. Nous aurions aimé savoir pendant votre séjour enivarles un technicien. Après son départ, il était déjà vérifié et réparé. Dans tous les cas, nous sommes heureux de savoir que vous avez apprécié votre séjour. Salutations
Poco insonorizado: se oyen ruidos de los vecinos (tv, pasos...).
Response from the Quality Department
Estimada Rosa, gracias por su comentario. Entendemos su queja sobre la hora de la salida y nos hubiera encantado poder acceder a ofrecerle salir más tarde, pero ese mismo día teníamos otra reserva cuyos clientes llegaban temprano a Sevilla y también querían entrar lo antes posible, por lo que necesitábamos tras su salida limpiar y preparar el apartamento para que los siguientes clientes pudieran disponer de él a partir de las 15h (hora oficial de entrada). Con mucho gusto nos hubiera gustado poder satisfacerles, pero a veces es imposible. En cualquier caso esperamos que hayan disfrutado de su estancia. Saludos
엘리베이터가 생각보다 작아요
Response from the Quality Department
Dear customer, thank you for your comment. We are glad to know that you liked the central location of the apartment. In the case of the elevator, if you needed to know the exact size we could have measured and informed you with pleasure before your arrival. We hope you have also enjoyed your stay in Seville. Regards
Galerie donnant l´acces à l´immeuble assez deserte Serrure de la porte de l´appartement à renouveler car les clé ouvraient difficilement Pas d´articles de toilettes
La ubicación es muy buena, cerca de la catedral y en pleno centro, es una calle tranquila y segura. Piso luminoso y en buen estado
Solo había dos rollos de papel higiénico para tres personas y tres dias y y unos pocos tubos de gel de baño, ni champú, ni jabones ni ningún detalle más de baño. La cafetera le faltaba la jarra, solo dos pastillas de lavadora y toallas muy pequeñas para secar la cabeza En la cocina un poco de sal y azúcar, nada más.
Response from the Quality Department
Estimada Ana, gracias por su comentario. Nos alegra saber que les ha gustado el apartamento, especialmente por su céntrica pero a la vez tranquila ubicación, y por las instalaciones del mismo. Al no ser un hotel sino un apartamento turístico, dejamos como cortesía para los primeros días dos rollos de papel higiénico, una toalla de mano y otra de ducha por persona, un poco de aceite, sal, vinagre, azúcar, cafe, pastillas de lavavajillas, etcétera, indicando donde se encuentra el supermercado más cercano para que puedan adquirir lo necesario para completar su estancia. Sentimos que no le pareciera suficiente, pero nuestra intención es precisamente la contraria, facilitar el trabajo de los primeros días a nuestros huéspedes ofreciéndoles productos básicos hasta que puedan adquirir lo necesario. Saludos
Отличная локация! В квартире есть все необходимое. Приятная обстановка..Хорошая кухня,свежая Мебель..
Ремонт в здании( Слышымость в квартире очень сильная,слышно все и всех:соседей,стройку,уборку улиц..Стены и Шкафы,потолок просит свежей покраски..узковатая Кровать..
Response from the Quality Department
Dear Glenda, Thanks for your comment. It´s very helpful for us to know your opinion to improve our services and growing as enterprise. The apartment is situated in a secure place, moreover, we never had any security problem. You might that you have seen some vagabond but it´s normal see them around the center of the city. Evertyhing else, we are very glad that you had enjoyed your stay in Seville and in our apartment too.
Response from the Quality Department
Dear Garry. Thanks for your comment, it help us to improve and give a better service to our guests. I think so must to be a mistake, we always provide all this facilities in the apartment: gel and shampoo, coffee, oil, sugar...Moreover, we would like to inform you that the final cleaning is not charge apart, this cleaning is always included in the total price. It´s true, there is not reception in the building cause it is a residential building. For these reason that you contact us by phone is cruxial because there is no way to coordinate your arrival. Certainly, we received you and explained all the information that you needed, so we alwyaystry to give the best service.
Nous réserverons cet appartement si nous revenir à Séville.