This cozy apartment is located in one of the best areas of Seville: the Arenal. It is one of the most traditional and symbolic neighborhood in the old quarter of the Andalusian capital. Nowadays, it is a place where there are a lot of activity and meetings of the world of toreo, theater, opera and brotherhoods. It is also a few meters away from the Cathedral and the Reales Alcázares.
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Zaragoza I Apartment
from to
La ubicación, súper cerca de todos los sitios de interés. El departamento estaba muy limpio.
La cama, un muy suave, pero es cuestión de gustos
Response from the Quality Department
Estimado Papik,
Muchas gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó de la excelente ubicación de nuestro apartamento, tan cercano a los principales puntos de interés de la ciudad. También nos alegra que haya encontrado el departamento en perfectas condiciones de limpieza, ya que este es un aspecto que cuidamos con especial atención.
Entendemos que la comodidad de la cama puede depender de los gustos personales, y agradecemos su observación. Siempre valoramos los comentarios de nuestros huéspedes para seguir mejorando cada día. Esperamos tener el placer de recibirlo nuevamente en su próxima visita.
Departamento de Calidad.
Response from the Quality Department
Dear Yousef,
thank you for your kind review. We are thrilled to hear that you enjoyed the location and appreciated the cooperation of the host. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
Quality Department.
El apartamento, es acogedor, bonito, cómodo y muy bien ubicado. Puedes ir caminando por todo el centro de sevilla y a 15 minutos de placido paseo tienes absolutamente todo, Ayuntamiento, catedral, torre del oro, las setas, barrio Triana, etc. Además de infinidad de zonas de bares y restaurantes tambien en ese rádio.
Tuvimos que esperar media hora (aún habiendo avisado unos 40 minutos antes de llegar al alojamiento). La insonorización de las ventanas es mejorable, se oyen bastante los coches y servicios municipales de limipieza trabajando por la noche y habia obras en un edificio justo enfrente que, como es lógico, comenzaban pronto a trabajar.
Response from the Quality Department
Estimado Álvaro:
Gracias por compartir su experiencia con nosotros. Nos complace saber que encontró nuestro apartamento acogedor, hermoso, cómodo y muy bien ubicado para explorar el centro de Sevilla y sus numerosas atracciones, como el Ayuntamiento, la catedral, la Torre del Oro, las Setas de Sevilla y el encantador barrio de Triana. Nos alegra que haya disfrutado del vibrante ambiente y la variedad de bares y restaurantes cercanos.
Lamentamos sinceramente cualquier inconveniente experimentado a su llegada, a pesar de haber avisado con antelación. Reconocemos la importancia de un proceso de check-in sin contratiempos y revisaremos nuestros procedimientos para evitar futuros retrasos, ya que no reflejan nuestro estándar de servicio habitual.
En cuanto a los problemas de ruido, le ofrecemos nuestras disculpas más sinceras. Agradecemos sus comentarios sobre el aislamiento acústico de las ventanas y exploraremos soluciones para mejorar este aspecto y asegurar una estancia más tranquila para todos nuestros huéspedes.
Valoramos enormemente sus comentarios mientras seguimos trabajando para mejorar la experiencia de nuestros huéspedes. Esperamos tener la oportunidad de darle la bienvenida nuevamente para una estancia más fluida y placentera en el futuro.
Departamento de Calidad
A localização
Nada
Response from the Quality Department
Dear Jhonny,
Thank you for your review and for choosing to stay with us. We are delighted to hear that you found our location to be excellent and that you appreciated the attentive service provided by our staff.
Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Quality Department.
Response from the Quality Department
Estimado Gustavo:
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Ha sido un placer servirle.
Nos vamos con la sensación de q lo tienen un poco abandonado en tema limpieza y mantenimiento. Cosas deterioradas q hay q vigilar y concretamente el sillón la tapicería sucia. Vamos q el sillón con lo q cobran merece q lo cambien.
Response from the Quality Department
Estimada Tere:
agradecemos sinceramente que haya tomado el tiempo para compartir sus comentarios sobre su reciente estancia con nosotros. Nos complace saber que encontró excelente la ubicación, la amplitud y la distribución de nuestro apartamento.
Lamentamos profundamente que su experiencia no haya sido del todo satisfactoria debido a los aspectos que nos menciona. Agradecemos sus observaciones sobre los elementos a mejorar y entendemos que estos puntos son importantes. Tomaremos medidas inmediatas para revisar y mejorar todo aquello que se considere necesario, con el objetivo de ofrecer el mejor servicio a nuestros clientes.
Nos esforzamos continuamente por mantener altos estándares de calidad en todos nuestros servicios, y su feedback nos ayuda a identificar áreas de mejora. Esperamos tener la oportunidad de recibirle nuevamente y brindarle una experiencia que cumpla con sus expectativas y nuestros altos estándares.
Departamento de Calidad.
Response from the Quality Department
Estimado Jose Luis:
Nos complace saber que su experiencia fue perfecta. Agradecemos sus amables palabras y estamos encantados de haber cumplido con sus expectativas. Esperamos recibirle nuevamente en el futuro para otra estancia excepcional.
Departamento de Calidad.
Quizás las escaleras. Aunque hay ascensor
Response from the Quality Department
Estimado Jose Antonio:
Agradecemos sinceramente sus amables palabras sobre su reciente estancia en nuestro apartamento. Nos complace saber que apreció la distribución y personalidad del mismo, así como su limpieza, comodidad y ubicación conveniente. Agradecemos nuevamente sus comentarios y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para brindarle otra experiencia memorable.
Departamento de Calidad.
Response from the Quality Department
Dear Sari,
Thank you for your wonderful review. We´re thrilled to hear that you enjoyed our great location, with everything within walking distance. It´s fantastic to know that you found the apartment spacious and the beds comfortable. We´re glad that the setup with two bedrooms each with a private bathroom suited your needs.
We´re also delighted that you had a positive experience with our friendly staff, who strive to provide prompt responses to our guests. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Quality Department.
The location was excellent!
The bathroom didnt have any ventilation so it was humid. The kitchen was very small not for making any meals. For the check out the service was not very kind because when we received the department they told us we could ask if there was a possibility for a later check out, and the service via whatsapp gave us a very standard response and not very kind.
Response from the Quality Department
Dear Marcela,
Thank you for taking the time to share your feedback with us. We´re delighted to hear that you found our location to be excellent.
Regarding the bathrooms, we strive to be transparent by providing photos and detailed descriptions on our website, as well as in the booking confirmation email, where you can see that both bathrooms are interior and are equipped with electric ventilation. We deeply regret that they were not to your liking.
Regarding the check-out procedure, our departure time is set at 11:00 a.m. to allow our cleaning staff sufficient time to prepare the accommodation adequately for the next guests. It is imperative for us to adhere to these timelines to ensure a comfortable and seamless experience for all visitors. Additionally, we would like to clarify that due to the absence of a physical reception, we are unable to store luggage after check-out. However, our customer service team is always available to assist all our guests by recommending the nearest luggage storage facilities, enabling them to make the most of their final day in the city.
We hope to have the pleasure of welcoming you back on a future visit to Seville.
Best regards,
Quality Department
Todo!! Alojamiento excelente y super recomendable con una ubicación increíble.
Response from the Quality Department
Estimada Olga,
Agradecemos sinceramente su breve pero elogioso comentario. Nos llena de alegría saber que encontró nuestro alojamiento excelente y que la ubicación le pareció increíble. Su recomendación es un honor para nosotros. Gracias por elegir alojarse con nosotros, y esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
房間設備老舊 9:00以後入住需多付30歐。
Response from the Quality Department
Dear Tzu,
Thank you for taking the time to share your feedback with us and we are glad that you found the location convenient. We´re sorry to hear that the room did not meet your expectations. We strive to provide comfortable and update accommodations for our guests, and we apologize if the room equipment fell short of your standards. Regarding the late check-in fee, our rate policies are clearly stated on our website and in the email confirmation to ensure transparency for our guests. We regret any inconvenience this may have caused. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.
Quality Department.
Na primeira noite não tivemos água quente - o que é muito desagradável e, o secador de cabelo não funcionava.
Response from the Quality Department
Dear Carla,
Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our great location, excellent host, and the overall cleanliness of our accommodation.
However, we sincerely apologize for the inconvenience you experienced with the lack of hot water on the first night of your stay and the malfunctioning hairdryer.
We apologize for our inability to address this incident promptly at 11 pm, the time at which we received your message. Nonetheless, we are gratified that our maintenance team successfully resolved the matter the following morning.
We value your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future.
Warm regards,
Quality Department
Relación precio/calidad
Response from the Quality Department
Estimado Francisco de Borja,
Gracias por compartir su experiencia con nosotros, nos alegra saber que la ubicación del apartamento le ha resultado positiva y digna de mencionar.
Respecto al precio, intentamos ser lo más transparentes posibles en nuestra página web indicando el precio de todos nuestros alojamientos, información que siempre esta disponible antes de realizar de cualquier reserva. Por otro lado, trabajamos constantemente para ofrecer la mejor relación calidad-precio y proporcionar una experiencia excepcional. Lamentamos cualquier malentendido al respecto.
Agradecemos su feedback y esperamos poder tener la oportunidad de hospedarle de nuevo en el futuro.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Estimado José Vicente,
Gracias por su reseña.
Lamentamos mucho cualquier inconveniente que haya experimentado con respecto a la posibilidad de dejar sus maletas en el apartamento después del check-out. Queremos aclarar que, en algunas ocasiones, la limitación para hacerlo se debe a cuestiones de limpieza y preparación del apartamento para futuros huéspedes. Aun así, nuestro equipo de atención al cliente siempre está disponible para ofrecer información sobre las consignas más cercana a nuestros clientes, y que puedan disfrutar del último día en la ciudad.
Nuevamente, agradecemos su retroalimentación y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro, ofreciendo una experiencia aún más agradable.
Saludos cordiales,
Departamento de Calidad
Il saliscendi della doccia dovrebbe essere sostituito, si muoveva.
Response from the Quality Department
Dear Valentina,
Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you found our apartment comfortable, well-equipped, and conveniently located in the historic center near the cathedral. We appreciate your specific mention of the kitchen amenities. Your feedback regarding the shower faucet is valuable, and we apologize for any inconvenience caused. Rest assured, we will address this promptly to enhance the overall experience for our guests. We appreciate your constructive input and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.
Quality Department.
Response from the Quality Department
Dear Chiara,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
La situación
No tenía terraza, no me quedó claro al reservarlo
Response from the Quality Department
Estimada Beatriz,
Le estamos sinceramente agradecidos por tomarse el tiempo de compartir sus impresiones, y valoramos especialmente su mención sobre la excelente ubicación de nuestro apartamento.
En relación a sus observaciones sobre la terraza, queremos aclarar que tratamos de ser lo más transparentes posible en nuestra página web al describir el apartamento y su distribución. A través de fotografías y descripciones detalladas, procuramos brindar a los huéspedes una visión clara de lo que pueden esperar durante su estancia. Lamentamos si hubo algún desajuste entre tus expectativas y la realidad de la propiedad.
Disculpen las molestias que este hecho hayan podido ocasionarles. Esperamos volver a recibirles en un futuro próximo.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Simona,
We apologize for the inconveniences you encountered during your stay, and we appreciate your feedback. It´s important to us that our guests have a comfortable and honest experience when staying in our apartments.
On the other hand, regarding the sofa bed, we typically prepare the sofa bed when we receive notice from the guest, as some guests prefer to use the sofa during the day and the bed at night. We´re sorry that the situation with the sofa wasn´t handled clearly and that the note appeared after the initial interaction. We´ll review our procedures to prevent such issues in the future.
We are very sorry for the inconvenience with the construction noise, we were not aware that the building in front, which is not managed by us, had started these works causing noise. It was a private construction, that is the reason it’s complicated to predict and manage as they are completely out of our management.We know how important rest is for our guests, and these situations do not reflect the quality standards to which we are committed.
Your comments are valuable to us as we can detect what improvements we need to do to offer the exceptional experience that we are committed. We do apologize again, and we hope you give us another opportunity in the future to offer you a better experience.
Kind regards,
Quality Department
We could not find the apartment. We found the street ok but the number of the apartment, 43, was actually way up high above the door .
Response from the Quality Department
Dear Maureen,
Thank you for sharing your feedback on your recent stay with us. We´re delighted to hear that the apartment lived up to its description, offering a roomy space with lots of light, well-equipped amenities, and comfortable beds. We´re also pleased that you enjoyed excellent Wi-Fi and the great location, making it convenient to explore the main tourist attractions on foot. The quiet nights despite the proximity to bars and restaurants are a plus.
We appreciate your positive comments about the communication from the host prior to check-in and that you had a very pleasant experience overall. We would be thrilled to welcome you back.
We sincerely apologize for the difficulty you experienced in finding the apartment due to the apartment number being located high above the door. We will work on improving the signage to make it more visible for future guests.
Your satisfaction is important to us, and we hope you had an enjoyable stay. If you have any further comments or questions, please don´t hesitate to let us know.
Warm regards,
Quality Department
Response from the Quality Department
Estimada Alejandra,
Le agradecemos mucho por compartir su reseña positiva. Nos alegra saber que disfrutó de su tiempo con nosotros. Su satisfacción es nuestra prioridad y esperamos tener la oportunidad de atenderle nuevamente en un futuro cercano.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Estimada Karen,
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Saludos cordiales,
Departamento de Calidad
Tutto perfetto se non fosse stato per il divano letto mezzo rotto e poco pulito…per il resto impeccabile
Response from the Quality Department
Dear Andrea,
Thank you for taking the time to provide us with your feedback.
We´re pleased to hear that your overall experience was positive, but we want to sincerely apologize for any inconvenience you encountered with the partially broken and less than clean sofa bed. Your comfort is our top priority, and we understand the importance of having well-maintained and pristine accommodations. We will certainly address this matter promptly and thoroughly inspect the sofa bed to ensure it meets our high standards.
Please know that cleanliness is a fundamental aspect of our service, and we have stringent procedures in place to maintain impeccable standards for our guests.
Your input is invaluable in helping us improve, and we truly appreciate your understanding. Despite this setback, we hope that the rest of your stay was enjoyable. Should you choose to stay with us again, we´re dedicated to providing you with an exceptional experience from start to finish.
Best regards,
Quality Department Manager
La stanza era un po´ piccola per sei persone
Response from the Quality Department
Dear Alfio,
We appreciate your positive feedback on our excellent location, just 10 minutes away from all major attractions. Thank you for mentioning the warm welcome provided by our team and sharing your thoughts.
Indeed, our room is designed to comfortably accommodate up to six people. However, we understand that with a larger group, the room may feel a bit more crowded compared to when three people stay. While this might slightly affect comfort, we strive to provide an enjoyable and satisfactory experience for all our guests.
We´re delighted to hear that you enjoyed the amenities we offer. Should you decide to visit us again in the future, we will do our best to ensure an even more comfortable stay. Guest satisfaction is of utmost importance to us. Thank you for sharing your feedback, and we hope to welcome you back soon.
Kind regards,
Quality Department
없음
Response from the Quality Department
Dear Hyekyoung,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department
Response from the Quality Department
Dear Yutaka,
Thank you for your feedback. We appreciate your kind words about the location and the apartment. We apologize for any inconvenience caused during the check-in process. Your comments will help us improve our services.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Buss. Thank you for choosing our apartment for your recent stay. We are delighted that you enjoyed our central location. We take great pride in providing a convenient and accessible setting for our guests. Your satisfaction means the world to us, and we hope to have the pleasure of hosting you again soon. Please don´t hesitate to reach out if there is anything we can do to make your future visits even more enjoyable.
The kitchen was very small.
Response from the Quality Department
Dear Isabel, Thank you for choosing our apartment for your recent stay. We are grateful that our central location contributed positively to your experience. We strive to provide our guests with a prime position in the city, offering convenience and easy access to attractions and amenities. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again soon. Please let us know if there is anything else we can do to enhance your next visit.
Jose L.H. Campos
Quality Department Manager
Magnifica ubicación
En las fotos parece mucho más amplio, luminoso y mucho más nuevo. Cortinas, sofá, colchas, sillas de salón….con manchas y el suelo muy sucio. Eso si, las toallas muy limpias. Lo reserve para vestirme de novia el día de la boda ya que parecía bonito el sitio pero me decepcionó bastante.
Contestar
Response from the Quality Department
Estimada María,
Agradecemos sus comentarios sobre su reciente estancia en nuestro apartamento. Lamentamos que el estado del apartamento no haya cumplido con sus expectativas y que haya experimentado algunas decepciones en cuanto a la limpieza y el mobiliario. Tomaremos nota de sus comentarios y trabajaremos para mejorar estos aspectos. Nos complace saber que la ubicación fue de su agrado y que las toallas estaban limpias. Agradecemos su elección y esperamos tener la oportunidad de brindarle una experiencia mejorada en el futuro.
Un saludo.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Daniele and Stefania. Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon. Jose L.H. Campos. Quality Department Manager.
The property was modern and comfortable with good facilities and in an excellent location. The meeting with the landlord’s agent was efficient, though only one of the keys fitted the front door.
The decor was a little tired, which had not been apparent in the photos, including the picture in the sitting area which hang at quite an angle as it was torn. Facilities were good but we would have loved a coffee machine!
Response from the Quality Department
Dear Tracey,
Thank you for your kind review of your recent stay in our apartment. We are delighted to hear that you enjoyed the convenient location and found the property comfortable with good facilities. We appreciate your feedback regarding the decor and apologize for any inconvenience caused. Your suggestion of having a coffee machine is duly noted and will be considered for future improvements. We hope to have the opportunity to welcome you back in the future.
Best regards,
Jose L.H. Campos
Quality Department Manager
No air conditioning refrigerator did not work
Response from the Quality Department
Dear Jack,
We are deeply sorry to hear that your stay with us did not meet your expectations. As our main goal is to ensure that our guests have a comfortable and enjoyable experience. We regret to learn that you experienced issues with the air conditioning and refrigerator during your stay.
We would like to apologize for any inconvenience these issues may have caused you. However, we wish to inform you that had we been made aware of these issues during your stay, we would have promptly addressed them to the best of our ability to ensure that you had a pleasant stay. We are happy to share that after your review, the AC systems have been checked and are now fully operational.
We highly value your feedback and appreciate your honesty. Your comments will be used to improve our services and prevent such issues from recurring in the future.
Thank you for choosing to stay with us, and we hope that you will give us another opportunity to serve you in the future.
Jose L.H. Campos
Quality Department Manager
très bien situé près de la Cathédrale. propre et confortable avec un service client au top, aux petits soins pour rendre le séjour très agréable. merci beaucoup !
Response from the Quality Department
Dear Elisabeth,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado José Antonio:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
very nice staff, very central location, rather clean, walkable everywhere
it’s located above some bars/restaurants, therefore it can get noisy till late, especially during the weekend
Response from the Quality Department
Dear Gloria,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
nous sommes venus en famille avec une personne ayant des difficultés à se mouvoir. nous avons pu venir déposer personne et bagages au pied de l´immeuble avant d´aller garer la voiture dans un parking proche qui a un accord avec genteel. il y a un ascenseur pour le 1re étage. L´appartement est proche des places, commerces et des restaurants et est très bien équipé. nous avons adoré et reviendrons lors d´un autre voyage dans cette magnifique ville. machine à laver et lave vaisselle présentes avec lessive. café et condiments également.
tout est parfait. Petit pépin mais réglé par l’établissement.
Response from the Quality Department
Dear Son,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Gaetanino,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
Qualche problema con l´impianto elettrico in camera da letto, ovvero funzionavano solo le lampade da comodino ma nulla di rilevante per il resto
Response from the Quality Department
Dear Roberto:
We thank you for this wonderful review of your stay and for the remarks on the proximity of the taxi rank and other main attractions. It has our pleasure to host you and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Nos hospedamos no inverno, estava muito frio e os ares condicionados não aqueciam o sufiente. Fiz uma reclamação pelo whatsapp e fui informado que eu poderia não colocar (escolher) a temperatura no máximo ou próxima disso. Mandaram alguém para "arrumar", mas a única coisa que ele fez foi colocar em um programa que aumentava a temperatura por um tempo e logo depois o ar condicionado desligava (ou diminuía a temperatura drasticamente). Enfim, passamos um pouco de frio. Em um dos dias a luz caiu, ficamos no escuro, devido a quantidade de equipamentos eletrônicos que estavam sendo usados (maquina de lavar roupa, secador de cabelo e ar condicionado). O Atendimento foi rápido e através das orientações via mensagem o problema foi resolvido.
Response from the Quality Department
Dear Rafael,
First and foremost we would like to thank your for choosing two of our apartments for your stay in Seville and for taking the time out of your day to review us. We lament that the AC system was not enough to heat up the apartment to your desired temperature and that you had some issues with the electricity when all the big appliances where running. Thank you for giving us the opportunity to assist you. We are happy that after our conversation the problems could be solved and we found a solution.
Jose L.H. Campos
Quality Department Manager
Los colchones un poco blandos para mí gusto
Response from the Quality Department
Estimada Raquel:
Estamos encantados de saber cuánto ha disfrutado de su estancia en nuestro apartamento. Gracias por resaltar la magnífica ubicación del apartamento. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Pra quem é sensivel a barulho, a região é bastante boemia com bares que ficam abertos até altas horas da madrugada.
Response from the Quality Department
Dear Graziela,
Thank you for making us your choice for your stay in Sevilla and for taking the time to write this review, highlighting the unbeateable location. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Location
At night is really loud from outside(streets) because they clean every night.
Response from the Quality Department
Estimado Pedro: Le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Buena
La cocina poco práctica y los armarios muy incómodos.
Response from the Quality Department
Estimada María Aurora:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear William,
thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Aurora:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
La ubicación es perfecta. El apartamento es ideal para dos parejas, con espacio común y las dos habitaciones con su propio baño. Buena limpieza y está bien equipado.
La ducha de uno de los baños está un poco destartalada, pero uno se apaña. Lo peor es que no está muy bien insonorizado y se oye mucho el ruido de la calle, que tiene un bar con bastante ambiente justo debajo.
la ubicación es excelente. Solo tomamos un taxi una vez para un restaurante en particular, aparte de eso, todas las atracciones principales estaban a poca distancia. El propietario siempre estuvo al pendiente de lo que sea la aplicación o la llamada telefónica. Tuvimos un par de problemas, pero fueron solucionados de inmediato.
si te gustan las noches tempranas y silenciosas, debido a su ubicación, puede ser un poco ruidoso hasta aproximadamente la medianoche. Además, las calles de Sevilla se limpian por la noche, lo que si tienes el sueño ligero te puede despertar.
Recent apartment, we had two separate bedrooms with Ac and toilets. Large living room with a functional kitchen, washing machine and dishwasher . So close form the cathedral.
Response from the Quality Department
Dear Lorenzo, thank you for staying with us and for this wonderful review, it has been a pleasure for us to read it and we look forward to serving you again soon.
Aija T.
Quality Department
Son emplacement, génial dans le centre ville a peine 4 minutes de la catedral, et autres monuments Assez calme la rue ou ait situé l appartement
Les portes fenêtres ferme très mal ( ouvre mal) Malgré qu’elle sont pratiquement neuves
Response from the Quality Department
Dear Antonio, thank you very much for staying with us and for your kind feedback. To ensure continuous improvement in our services, we appreciate your comments about your personal experience at our property.
It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
perfecto para una familia grande. es súper cómodo, con 2 baños, varias camas y diferentes espacios perfectos para la familia. lo mejor, LA UBICACIÓN, perfecto para salir caminando a todos los lugares turísticos, con mercado cerca para hacer compras y con restaurantes alrededor.
el agua de un baño se sale un poco, pero no es problema grande.
Response from the Quality Department
Estimada Cristina, le damos las gracias por compartir su opinión sobre sus vacaciones con nosotros.
Le agradecemos sus amables palabras sobre la ubicación del apartamento y su cercanía a todos los lugares de interés. Verdaderamente, nuestro apartamento está situado en una zona inmejorable en el centro de Sevilla y permite a los huéspedes disfrutar de toda la ciudad.
Esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
it was very well located, the place was comfortable, it had many comforts like a washer machine and air conditioner, elevator.
the shower was very small and the shower head didn’t work well
Response from the Quality Department
Dear Martha, we highly appreciate your comments regarding your stay with us. They help us to understand how you enjoyed your stay in our apartment and what we still can improve to offer the best service to our guests.
Thank you for choosing our apartment for your stay in Seville, we hope to meet you soon again.
Aija T.
Quality Department
Espaço para tomar banho muito pequeno
Response from the Quality Department
Dear Monique, thank you for sharing your experience in our apartment and for your comments.
We look forward to serving you again soon.
Aija T.
Quality Department
Los muebles empezaban a estar algo deteriorados (sofá cama, colchones blandos, ventanas que no cerraban del todo, secador de pelo...) Por supuesto en época de semana Santa en Sevilla el precio fue desorbitado para lo que en realidad es un alojamiento de este tipo, pero esto se aplicaría a cualquier alojamiento en Sevilla en semana santa.
Joli petit appartement confortable, refait à neuf récemment , très bien placé , très propre, bien agencé . Assistance très bien organisée de Gentel Homes à la fois sur le plan technique que pour des renseignements pratiques . Les 2 chambres équivalentes avec chacune une salle de bain et toilettes sont idéales pour 2 couples . La situation géographique est parfaite , quartier magnifique, et très pratique ( restaurants, supermarché , et tout est faisable à pied)
Le chauffage ne marchait pas ( il peut faire froid à Séville en hiver ) , l´agence a du nous dépanner avec des petits bains d´huile . Les chambres donnent sur la rue ( et l´appartement se situe au 1er étage) pas de voitures mais pas mal d´agitation toute la nuit ce qui est habituel à Séville . Cela ne nous a pas vraiment dérangé , nous étions en vacances , mais bon .
Response from the Quality Department
Chére Corinne, Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre appartement . Nous sommes heureux de lire que vous avez pleinement profité de vos vacances et ne pouvons qu´être d´accord avec vous sur l´impact que les interactions avec notre personnel peuvent avoir sur l´expérience générale vécue chez nous. Nous regrettons les désagréments causés par le chauffage, cependant, nous sommes heureux d´avoir pu le résoudre à la volée et d´avoir pu profiter du reste de votre séjour. Merci encore, nous espérons dépasser les attentes dans un proche avenir. Fátima Roca - Chef du service clientèle
Le peu de décoration, très fonctionnel mais sans âme le fait de ne pouvoir vraiment avoir chaud La clim fonctionne mais ne permet pas de chauffer le lieu très haut sous plafond quand il fait froid et humide l´aménagement trop exiguë de la cuisine
Response from the Quality Department
Estimado Javier, Le damos las gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia y que le agradó el área donde estaba ubicado. Le esperamos en un futuro próximo. Fátima Roca-responsable Dpto. de calidad.
El apartamento está bien situado. Es muy cómodo que cada habitación tenga su propio baño.
En la casa hacía bastante frío. La calefacción por aire es insuficiente para calentar una casa con techos tan altos. Lo gestiona una empresa, no tengo quejas por el trato, pero es un poco impersonal. Lo peor es que no se pueden dejar las maletas en ningún sitio sin coste si uno se quiere quedar el día del check out después de las 11 de la mañana.
Response from the Quality Department
Estimada Margarita, Le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro apartamento. También estamos muy contentos de leer que estuvo muy satisfecho con la comodidad de la habitación en la que se alojó y estamos agradecidos porque le haya gustado la ubicación. Sin embargo, nos entristece leer que pasó frío en nuestro apartamento, pasamos a revisar tras su salida y los aparatos calientan con normalidad hasta alcanzar la temperatura deseada. Nos habría gustado haber sido informados y actuar de manera inmediata para así evitar molestias ocasionadas. Esperamos servirle en un futuro próximo. Fátima Roca-responsable Dpto. de Calidad.
Response from the Quality Department
Dear Jurgen, Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We look forward to welcoming you back again very soon. Fátima Roca-chief of Customer Service.
Hard to control shower heat and position. Just some little adjustments needed.
Response from the Quality Department
Dear Brendan, Thank you for the time you spent to share your feedback on your stay. We are very pleased to read your complete satisfaction with the comfort of the room and also thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Regarding the shower, for a future occasion please don´t hesitate to contact our reception desk for anything we may do for you to fully enjoy your stay among us. We look forward to your next visit. Fátima Roca-chief of Customer Service.
This is a two bedroom, two full bath apartment. The larger bathroom had a problem, first, with tiny black flies on the walls and then itty bitty tiny worms on the floor in the shower. We used the other bedroom and bath and ignored the issue. We regret to report this since we liked everything about the apartment but would not stay there again unless we were assured this was corrected.
Response from the Quality Department
Dear guest, thanks for your comment. We apologize for the problem you are saying about the bathroom. We were not aware of this and we would have liked to have informed during your stay to send someone to fix it immediately. Something like this has never happened to us and we don´t know the reason, because cleaning is a very important issue for us. In any case we will check it and will work so that it does not happen again. We hope that despite this you have enjoyed your stay. Regards
Fátima Roca - Chief of Customer Service
お部屋のお掃除、タオル交換などは、別サービスになっていました。
Posizione centralissima, la cattedrale e i vari ristoranti sono tutti vicini e anche il mini market è a 50m. Struttura confortevole e pulita, cucina fornita di tutto il necessario, staff gentile.
Anche se non le ho utilizzate, le trapunte sono un po’ ingiallite e di brutto aspetto e le finestre sono un po’ difettose nell’apertura.
The whole experience was excellent. Our apartment was located near Plaza Nueva. The apartment was in an excellent location, just a short walk to anywhere in Seville. It was very comfortable for our family of 5. It was light and airy with high ceilings. The apartment itself had two bedrooms each with an ensuite, the sofa was also a fold out bed. The laundry facilities were very good, there was a washing machine and clothes rack to hang the clothes up to dry. The air-conditioning was excellent, there were 3 separate air conditioning units, one for each room, each with their own remote control. Communication with the hosts was excellent via email and phone. The host met us at the apartment and explained everything that we needed to know, she gave us a map, some restaurants to try and grocery store locations.
各种用品很齐全。
屋子里面太暗了。
No extra toiletries in spite of requesting. Kitchen was very basic and just about functional. Air conditioning was not sufficient .
100% ikea Einrichtung
Dedicated staff was not contactable on the day to pick up keys so it took long time to pick up the keys Address was not clear Room is so dark due to the safety metal cover on all the windows Room was very small compared to the photo (did not look the same at all) Aircon didn’t work and room was very hot on both bedrooms during night (it only cool down to 25 degree even you set to 22 or 16) Kitchen was tiny and not functional at all The roof top was not accessible from this room Noise from next room was very audible Due to busy night life around the area, it’s very noisy over night (not great for family)
Response from the Quality Department
Dear Mayumi, thank you for your comment. We are sorry that the apartment has not been to your liking. We remind you that we sent you several times an email with important information such as the exact address of your apartment and the phone number you have to call to arrange the arrival time, but never contacted us until your arrival and we did not get in touch with you to the phone number that you facilitated in your reservation. For this reason, our colleague needed some time to go to the apartment. You booked our Zaragoza apartment, with 2 bedrooms and no terrace, perhaps your confusion is due to the fact that you saw another of our Zaragoza apartments that have a terrace. We will check the incidents that you tell us to check if they work. We would have liked to have been informed of this in order to solve it during your stay or explain how it works. We hope that in spite of everything, you have enjoyed your stay in Seville. Regards
Airco en de complete inventaris! Luxe appartement midden in het centrum! Fijne bedden. Sparwinkeltje iets verder in de straat ideaal voorr dat is niet op locatie Zaragoza nr 43. Wel op nr 62. inkopen ontbijt, hoewel je ook net als de Sevillanen héérlijk kunt ontbijten op ieder hoekje van n straat.
De luiken voor de ramen gingen moeizaam of niet open.
Los colchones ni las camas ni los baños nos gustaron
Response from the Quality Department
Estimada Carolina, gracias por su comentario. Sentimos que el apartamento no cumpliera con sus expectativas en cuanto al confort. Los colchones son relativamente nuevos y están en buen estado y suele ser del gusto de nuestros huéspedes, aunque entendemos que la comodidad de los mismos es muy subjetivo y lo que para unas personas puede ser muy cómodo puede no serlo para otros. Esperamos que a pesar de ello hayan disfrutado de su estancia en Sevilla. Saludos
Es zona de bares, por la noche resulta un poco ruidoso
Response from the Quality Department
Estimado huésped, gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento. Ciertamente su céntrica ubicación lo hace ideal para conocer la ciudad caminando. Sentimos que por la noche le haya parecido ruidoso y esperamos que haya sido algo puntual que no haya afectado a su descanso. Estamos en plena temporada alta, y al estar situados tan céntricos es posible que a veces se perciba más el murmullo de la calle. Esperamos que, a pesar de ello, hayan disfrutado de su estancia con nosotros. Ha sido un placer haberles alojado. Saludos
Apartamentos en una muy buena ubicación, amplios y muy cuidados. Con cocina, habitaciones y baños completos. La verdad que estuvimos muy cómodos. La entrega de llaves al momento de nuestra llegada y explicaciones muy precisas. Volveríamos.
Nos gustó todo.
tuvimos que esperar media hora a que llegara una persona
cocina muy pequeña
Response from the Quality Department
Gracias por su comentario Jose. Sentimos si considera que no ha sido satisfactoria su estancia, nosotros intentamos ofrecer el mejor de los servicios. Con respecto a su problema a la llegada, sentimos que tuvieran que esperar, es para evitar estas situaciones por lo que le solicitamos a todos nuestros clientes que nos llamen 40 minutos antes de llegar al apartamento, para poder organizar la llegada, ya que si nos avisan una vez están en el apartamento, se corre el riesgo de que tengan esperar a nuestra compañera porque ella se encuentre recibiendo a otros clientes que si llamaron con tiempo. Esperamos igualmente que hayan disfrutado de nuestra bella ciudad. Un saludo.
Apartment size Lift Cosey beds WiFi Kitchen Restaurants around the corner.
Noisy at night but I still liked it Bathrooms will need a reno soon Blow dryer didn´t work Feather pillows, allergic
De douches zijn erg krap. Weinig ruimte voor je bagage met vier personen.
L´emplacement, vraiment très bien situe pour découvrir Séville, calme lumineux,récent et très propre. Les conseils de notre hôte Reyes, qui parlait le français. bref très belles prestations et conforme en tous points au descriptif. Il y a un parking pour les voitures à proximité de l´appartement.
Petit point négatif : pas de lit 2 places et les matelas sont mous.
L´appartement était très propre et bien équipé
À conseiller
l´appartement correspondait exactement à la description, très bien placé, propre et silencieux.
très satisfait de mon séjour et j´y retournerais sans problème.
encore merci
Lo hemos recomendado a amigos y conocidos.
Rebeka and Juan were wery kind and gave us all the informations we need.
I recommend these location very convenient to visit Sevilla .Here you are in the City heart and you have shops,bars ,restaurants at your fingertips.