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Velarde II
Apartment

Seville · El Arenal

9.3 (150 valuations)   ·  View on the map


1-6
Guests

2
Bedrooms

2
Bathrooms

80 m2
Surface

About accommodation

Velarde II is a modern and elegant apartment located in Arenal neighborhood, in the center of Seville.

The apartment is totally renovated. It is located on the first floor of the building.
There are two bedrooms, one of them with two individual beds (size 0.90 x 1.90 m) and another one with a double bed (1.50 x 1.90m) and ensuite bathroom. There is also another separate full bathroom.

At the end of the corridor you will find the living room, totally exterior with modern built-in kitchen. Everything has high quality design furniture to provide the maximum comfort. The apartment also has a small terrace/ balcony where you can enjoy the sunny weather of Seville.
Velarde street is one of the prime locations after the center of Seville, as it is located next to the heart of Seville with easy access by car, taxi, walk etc. It is located just few meters away from the Real Maestranza, Torre del Oro, Cathedral, Alcazar Palace, etc. That is to say, it has a magnificent location to visit whole city.

In this area you will easily find many local restaurants, tapas bars, small grocery stores, supermarkets and even the best Flamenco tablaos in the city!

Air conditioning Split
Heating Split
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Floor 1st Floor
Elevator Available
Sofa-bed Capacity 1-2 persons
WiFi Free
Balcony Exterior views
Coffee Maker Capsules
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VFT/SE/03959


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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Apartment’s Rating

9.3 (150 Valuations)

Location
9.8
Quality
9.1
Cleaning
9.3
Staff
9.4
Facilities
9.1
Recommendable
9.2

We are interested in your opinion


Our Guests’ Opinions

Martin Yafar10
FEB 2024
El departamento es tal cual las fotos . Muy cómodo . Con todo lo necesario para la estadía . Todo muy bien explicado , con la cocina completa , lavaplatos , y todos los condimentos , café , azúcar, artículos para el baño , etc para que una breve estadía sea mucho más cómoda . Altamente recomendable Muchas gracias !
Response from the Quality Department

Estimado Martin,
Queremos expresar nuestro sincero agradecimiento por su positiva reseña. Nos llena de satisfacción saber que su experiencia fue satisfactoria y que pudimos contribuir a su estancia. Esperamos tener el placer de recibirlo nuevamente en el futuro y seguir siendo parte de sus viajes.
Saludos cordiales,
Departamento de Calidad

Laura Peña de pedro9
FEB 2024
Ubicación es excelente, la limpieza, el trato con el personal, detalles como café, aceite, jabón para lavavajillas...
Response from the Quality Department

Estimada Laura:

Agradecemos sinceramente su comentario positivo sobre su reciente estancia en nuestro alojamiento. Nos complace saber que disfrutó de la excelente ubicación, así como de la limpieza del apartamento y la atención recibida por nuestro personal. Nos esforzamos por proporcionar una experiencia cómoda y conveniente para nuestros huéspedes, y nos alegra saber que apreció los detalles adicionales, como el suministro de café, aceite y jabón para lavavajillas. Esperamos tener el placer de recibirlo nuevamente en el futuro y brindarle otra estancia excepcional.

Departamento de Calidad.

Malwina Wagner10
JAN 2024
Świetna lokalizacja, w odległości spaceru wszystkie największe atrakcje miasta. Sam apartament bardzo czysty i komfortowy. Serdecznie polecamy
Response from the Quality Department

Dear Malwina,

Thank you for your wonderful review. We´re delighted to hear that you enjoyed the great location of our apartment, as well as its cleanliness and comfort. Your recommendation means a lot to us. We hope to welcome you back in the future for another enjoyable stay.

Quality Department.

Lorena Tejero9
JAN 2024
Review without any comments.

Sabrina Svizzero9
JAN 2024
Posizione TOP
L´appartamento era in una posizione centralissima ma nel contempo in una via priva di locali e poco rumorosa. Il mobilio e in generale l´appartamento era tutto nuovo e pulito. Molto comodi e funzionali i bagni e le relative docce.
Essendo noi in 6 abbiamo dovuto usufruire del divano letto e, se pur abbastanza comodo, non è comodissimo per 2 persone grandi. Dalle foto, fatte con un bel grandangolare, le dimensioni delle camere e del soggiorno appaiono superiori alla realtà.
Response from the Quality Department

Dear Sabrina,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward.

We are sorry to hear about the problem you have experienced with the water heating system. As it is an electric system, the boiler has a hot water storage capacity which, if it is completely exhausted, you have to wait a while for the hot water to be regenerated again. We apologise for any inconvenience this may have caused you.
We truly appreciate your understanding and constructive remarks.
Kind regards,
Quality Department

Frederico Neto10
DEC 2023
Ótima estadia, num espaço bastante agradável e perto de todos os espaços de interesse da cidade.
Response from the Quality Department

Dear Frederico,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department

Lah Shehdadi10
NOV 2023
On a aimé tous
Response from the Quality Department

Dear Lah,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department

nicole cerdan8
NOV 2023
L emplacement
Table et chaises Consignes non précises pour machine à café
Response from the Quality Department

Dear Nicole,

Thank you for your feedback. We are glad to hear that you enjoyed the central location of Velarde II.

We are sorry for any problems you may have had with the chairs and tables. We will check and replace if necessary.

We also apologise for not being precise enough about the use of the coffee machine. In general, we try to give all relevant information to the guest about the flat and the city so that they can enjoy a comfortable stay. Sorry if this was not the case.

Thank you for bring it into our account. We hope to have the opportunity to host you again in the future, offering you an even more satisfying stay.

Quality Department.

Matilde Milicevic10
OCT 2023
Muy agradable
La decoración, limpieza, ubicación, tenía ascensor, electrodomésticos
Dormitorios con espacio para el equipaje
Response from the Quality Department

Estimada Matilde,
Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro.
Saludos cordiales,

Departamento de Calidad

Anabella Reyes3
SEP 2023
Dirty and loud beeping alarm sound from AC controller
The person who met us at the apt was very pleasant and good in explaining where to find the stuff in the apt. Location is walking distance to TrIana, Alcazar, Giralda, Cathedral, restaurants , bars and other sites in old town Seville. Quiet area at night. This is so Dirty! I will not go back!
The 2 bedrms/2bathrms we rented we had to take the elevator to “1” and apt 1. It is SO DIRTY and this place charged over 70 euros for cleaning . What a joke! The AC control panel in the 2nd bedroom with the bathroom did not work and was beeping constantly like a smoke alarm beep when battery is dead. Luckily there was a sofa bed in the living room, where the beeping noise could still be heard but not as loud. The tech came to look at it but did not come back to fix it . We endured this beeping noise for 4 days! The stove did not work either. We used the microwave. I cannot recommend this place.
Response from the Quality Department

Dear Anabella,
We want to begin by expressing our sincere appreciation for choosing to stay at our apartment during your visit to Seville. We truly value your feedback and would like to address your concerns.

Firstly, we´re glad to hear that the person who welcomed you to the apartment was pleasant and helpful in providing information about the amenities and the local area.

Regarding the location, we´re delighted that you found it convenient and close to many of the city´s attractions. The central location is a feature we take great pride in and believe it adds significant value to our property.

However, we´re deeply sorry to hear that you found the cleanliness of the apartment to be unsatisfactory. We take cleanliness seriously, and we have taken immediate steps to investigate and rectify the issue with our cleaning service to ensure that this does not happen again in the future.

Your feedback has been a valuable reminder of the importance of maintaining a high standard of cleanliness. Regarding the beeping of the AC, we regret not having given you a solution during your stay, but we would like to clarify that the problem has already been solved, so that none of our future guests have a similar problem. We genuinely appreciate your feedback, and we will use it to make the necessary improvements to provide a more pleasant experience for our guests in the future.

If you decide to give us another chance in the future, we are confident that we can offer you a much improved and comfortable stay. Please accept our apologies once again, and thank you for bringing these issues to our attention.

Sincerely,

Quality Department

Bren Townsend8
SEP 2023
The location was excellent and the space was what we anticipated for the affordable price. Check in was a bit challenging as we arrived at 3:20 and were told that the apartment was not ready. We were allowed to put our luggage in the apartment but had to leave while it was being cleaned. This was our fist stop after an overnight flight and three hour train ride, so we were disappointed at not being able to rest a bit upon arrival. I think the cleaning lady must have rushed, due to the time, and we did find areas that were not cleaned well (trash / mess in the coffee maker area; hairs on the sink, etc). But overall we felt that it was a good value for the excellent location and the ability to sleep our family of five comfortably.
Response from the Quality Department

Dear Bren,
Thank you for taking the time to provide feedback on your recent stay in our apartment. We appreciate your comments and are pleased to hear that you found the location excellent and the space suitable for the affordable price.

We sincerely apologize for the inconvenience you experienced during check-in. Our aim is to provide a seamless and comfortable experience for our guests, and we understand that arriving to find the apartment not ready was disappointing, especially after your long journey. We deeply regret any inconvenience this may have caused. The delay in preparing the apartment for your arrival is highly unusual, and we will be reviewing our check-in procedures to ensure this does not happen in the future.

Regarding the cleanliness issues you mentioned, we hold high standards of cleanliness and hygiene, and it´s disappointing to hear that these standards were not met during your stay. Please accept our apologies for any areas that were not properly cleaned. Your feedback will be shared with our cleaning team to ensure they pay closer attention to detail in the future.

We are glad to know that despite the initial challenges, you found value in the excellent location and the comfort of our apartment for your family. We appreciate your understanding and hope to have the opportunity to host you again, providing a much more seamless and enjoyable experience.

Warm regards,

Quality Department

Afaf chabini8
AUG 2023
Review without any comments.

Najat Bekhakh8
AUG 2023
Review without any comments.

Pavel Beloborodov10
AUG 2023
Excellent location, just a couple blocks away from the cathedral. Fresh furniture and renovation, air conditioners in every room, 2 super clean and modern bathrooms. Friendly and responsive staff and easy check in / check out process.
The pillows were not great, but we got used to them. that´s pretty personal though, so chances are you would be ok with these pillows. Definitely recommend.
Response from the Quality Department

Dear Pavel,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Alonso Hernandez Xiomara10
JUL 2023
The location is wonderful and the comfort of the place is amazing.
Everything was perfect.
Response from the Quality Department

Dear Xiomara,
Thank you for your kind review!.We´re thrilled to hear that you loved the location and enjoyed your stay.
Kind regards.
Jose L.H. Campos
Quality Department Manager

David Simpkins10
JUN 2023
Great location for all the main attractions with them being all walkable. Brilliant base for exploring the city of Seville. Close to the river for bars and restaurants. Very clean, really friendly and flexible hosts who gave really insight and local knowledge. Brilliant check and helpful for our questions. Well equipped and good quality furniture. Would highly recommend.
Response from the Quality Department

Dear David,
Thank you for your kind words. We´re thrilled you had a great stay and enjoyed the central location. Your recommendation means everything to us.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Patrice HENRY10
JUN 2023
Très agréable séjour dans un appartement très bien situé, et très bien équipé.
Response from the Quality Department

Dear Patrice, Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.

Jose L.H. Campos
Quality Department Manager

Chung Chow8
MAY 2023
Review without any comments.

Andrew McPherson8
MAY 2023
First of all the staff are 5* rated as they were professional, prompt,courteous and helpful at all times. The property is also 5* as it was a 10 minute walk to the Cathedral , a block from the river, grocery store around the corner and an abundance of restaurants to choose from, all in easy walking distance. The apartment was also quite quiet and shady which was a blessing since the temperatures were in the mid to high 30s Celsius during our stay. What prevents me from a full 5* rating were a couple of things. One there was one neighbor above us who seemed to want to what sounded like moving furniture at 11pm and it happened consistently during our stay and it does speak to the fact that insulation was thin in the apartment as it didnt take much for sound to travel between walls. It would have been nice if the TV had access to things like Netflix, Amazon Prime etc as all the channels were in spanish and during hot evenings when it was just too warm to go walking about a little entertainment diversion would have helped. The water pressure was occasionally inconsistent in terms of temperature and/or pressure. The apartment would be fine for a family of 4 or perhaps 2 couples but as is typical for rentals that we´ve seen in Spain they tend to be more compact than what North Americans are used to. The other common thing we´ve seen is no oven, yes a cooktop and microwave.
Response from the Quality Department

Dear Andrew,
Thank you for your recent stay at our property. We greatly appreciate your positive feedback and are thrilled to hear that our staff provided excellent service. The convenient location of our property, within walking distance to the Cathedral, the river, grocery stores, and numerous restaurants, enhanced your experience.

We apologize for the noise from the neighbor above and any inconvenience caused by the thin insulation in the apartment. We also appreciate your suggestion regarding access to streaming services on the TV, and we will consider it for future improvements. Additionally, we apologize for any inconsistency in water pressure and temperature.

Thank you again for choosing our property, and we hope to welcome you back in the future for an even better experience.

Jose L.H. Campos
Quality Department Manager

Fabiana Tesser10
MAY 2023
curata, pulita e vicino al centro
unica pecca non c’erano gli strofinacci della cucina
Response from the Quality Department

Dear Fabiana,
thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

FRANCISCO JAVIER PARDO10
APR 2023
Camas cómodas Dos baños Ubicación inmejorable
Todo fue genial
Response from the Quality Department

Estimado Francisco:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.

Jose L.H. Campos
Director de Calidad

Francisco Castro Ribeiro6
APR 2023
Ao lado da Maestranza, muito central.
Quartos pequenos, má insonorização do apartamento e ruido dos vizinhos, até bastante tarde. Foi-me dito que quem iria entregar as chaves estava à minha espera no apartamento, mas não me disseram qual era o apartamento, pelo que não sabia onde tocar. Esperei cerca de uma hora pelas chaves.
Response from the Quality Department

Dear Francisco,
Thank you for taking the time to leave your review about your recent stay with us. We are glad to hear that you found our location convenient for your stay.

We apologize for the inconveniences caused by the noise and the lack of soundproofing in your room. We will definitely take your comments into account to see how we can improve our facilities and services to ensure our guests have a more comfortable stay.

Regarding the delivery of the keys, we are sorry to hear that there was confusion and you had to wait for some time. We will investigate this matter and ensure that we provide clearer instructions in the future to avoid any inconvenience.

We appreciate your positive comments about our central location and hope that you will consider staying with us again in the future.

Jose L.H. Campos
Quality Department Manager

Sandro Tucci9
APR 2023
Review without any comments.

Geraldine Bourguet8
APR 2023
Review without any comments.

Claire Bégin10
MAR 2023
Tout était selon nos attentes
Response from the Quality Department

Dear Claire,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Seville. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.

Jose L.H. Campos
Quality Department Manager

Gillian Harvey8
MAR 2023
Centrally located apartment with air conditioning in main rooms
Apartment was centrally located, a few minutes walk from the cathedral, with bars, restaurants and a supermarket near by. The keys were handed over in person, the check in team were great, very friendly and informative.
The kitchen could have been better equipped, there were only two breakfast bowls and cooking facilities were limited
Response from the Quality Department

Dear Gillian,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.


Jose L.H. Campos
Quality Department Manager

Natalia Sánchez Izquierdo10
MAR 2023
Review without any comments.

Mercedes Fandos9
MAR 2023
Un apartamento muy acogedor . Nos sentimos como en casa. Lo recomendaríamos y volveremos a repetir.
La ubicación excelente. Muy bien comunicado y muy buen ambiente .
Dejaron poco papel de baño.
Response from the Quality Department

Estimada Mercedes:
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes una experiencia inolvidable. Esperamos poder volver a recibirle pronto.

Jose L.H. Campos
Director de Calidad

Maria Esperanza Verdes Gasulla10
MAR 2023
La ubicacion, la comodidad del apartamento.
Response from the Quality Department

Estimada María Esperanza:
Agradecerle sus amables palabras hacia nuestro apartamento, resaltando la ubicación y la comodidad. Estaremos encantados de volver a recibirle cuando desee.

Jose L.H. Campos
Director de Calidad

Lisanne Oudbier9
FEB 2023
Aanrader in Sevilla!
Top locatie, alles is dichtbij. Fijn appartement met alles wat je nodig hebt. Check-in verliep soepel.
In de winter is de vloer heel koud dus neem sloffen mee.
Response from the Quality Department

Dear Lisanne:
First and foremost thank you for making us your choice apartment for your stay in Seville. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Eduardo Lanza Galilea10
FEB 2023
Review without any comments.

Albin Schutting10
FEB 2023
Review without any comments.

Sanja Fajfric9
FEB 2023
Review without any comments.

massimiliano negri9
FEB 2023
Siviglia che meraviglia!!
posizione centrale, appartamento grande, ben ristrutturato con tutti i confort presenti a casa (es. lavastoviglie e lavatrice).
Response from the Quality Department

Dear Massimiliano,
We read with great joy your review of your stay in our apartment. Thank you for taking the time to write it and for having chosen us for your stay in Seville. We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Alexander Sipf10
JAN 2023
Zentrale Lage 2 Schlafzimmer 2 Bäder Ruhig
Tolle Wohnung in einem privaten Wohnblock. Schlüsselübergabe verlief auch reibungslos. 2 Bader. Zwei Schlafzimmer. Ruhig und doch zentral gelegen.
Hat alles gepasst
Response from the Quality Department

Dear Alexander,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

JOSE ANTONIO PEDRON BARBERA10
JAN 2023
Apartamento excelente. Comodidad, ubicación y buen servicio. Sin duda repetiriamos en este mismo apartamento.
Response from the Quality Department

Estimado José Antonio:
Ante todo agradecerle por habernos elegido para su estancia en Sevillay por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.

Jose L.H. Campos
Director de Calidad

Natalia Calderon10
JAN 2023
Review without any comments.

RONALD STEENHAGEN FILHO8
JAN 2023
Fácil de chegar, mesmo de automóvel, não dispõe de estacionamento no prédio e é difícil o estacionamento nas ruas próximas, mas não impossível, principalmente após as 18 horas. Mas tem um estacionamento pago e coberto próximo (cerca de uns 150 a 200m, o Paseo de Colón) que utilizei sem problemas pois consegue-se estacionar provisoriamente em frente à portaria para deixar as malas e depois guardar o carro lá, uma vez que a localização permite não utilizar o carro, se não se importar de andar por um raio de 1,5 a 2Km para os pontos de interesse. A habitação é muito boa, pouco ruído externo, algum ruído interno quando há pessoas nos corredores, bons banheiros (fiquei num apartamento superior de dois quartos e dois banheiros com uma varanda na sala) e uma localização boa para fazer as visitas. Mercado próximo, bares e restaurantes, etc. Só não dei uma avaliação melhor pois as camas são um tanto desconfortáveis, principalmente se vais ficar mais que um dia ou dois, no máximo. Colchoes deformam com o peso do corpo. recomendaria trocá-los. As duchas dos chuveiros também não tem uma pressão ideal, mas são aceitáveis, a não ser que se utilize os dois banheiros para o banho quente ao mesmo tempo. Mas isso acho que é um problema geral na Europa pois dificilmente as habitações dispõem de aquecedores individuais para cada banheiro.
Com certeza os colchões e os travesseiros. Acho que seria uma medida acertada trocá-los. Deformam com o peso do corpo, tanto na parte interna quanto nas bordas. São muito ruins, mesmo. Senti também falta de um forno. Microondas alteram a consistência de alguns alimentos que gostaríamos de preparar, ou esquentar, como pizzas, por exemplo. Preferia ter um forno do que um microondas, caso não possa ter os dois.
Response from the Quality Department

Dear Ronald:
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are very happy that you enjoyed your overall stay and that the apartment met most of your expectation. Rest assuerd we have taken good note of your remarks to improve our future services. We look forward to serving you again in the future.


Jose L.H. Campos
Quality Department Manager

dick loorbach9
JAN 2023
Great cosy apartment steps away from the cathedral
location & decoration
Nothing we disliked
Response from the Quality Department

Dear Dick,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.

Jose L.H. Campos
Quality Department Manager

Aitana Carpintero Hernandez10
JAN 2023
Apartamento súper chulo, con ubicación excelente.
Apartamento muy agradable y bonito. Todo nuevo. Limpieza impecable. Ubicación excelente. Para las consultas previas a la estancia, respuestas casi inmediatas, el check in, todo perfecto.
Me gustó todo.
Response from the Quality Department

Estimada Aitana:
Estamos encantados de que cada aspecto de su estancia estuviera a la altura de sus expectativas y de que así pudiera disfrutar de su estancia con nosotros en Sevilla.
Esperamos poder volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Juliana Wang8
DEC 2022
Review without any comments.

Anne-Laure Pariente6
DEC 2022
Apartment very well located. Close to the cathedral and restaurants. Lively area but the street is quiet. The host is pleasant and very responsive. The apartment is dark. He is on the first floor. Especially rooms that get almost no natural light. This bothered me a lot. One bedroom is really small. The bedding and sheets are OK. The chairs need to be changed, the seat is unpleasant because it is all soft. The cupboards in the bedrooms have aged badly. The building is very poorly insulated. You can hear everything that happens in the common areas. The kitchen and bathrooms are clean, the heating is not pleasant because it is a blower (inverted air conditioning).
Response from the Quality Department

Dear Anne-Laure,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.

Jose L.H. Campos
Quality Department Manager

Driss Al-Houari9.3
DEC 2022
Nice place, great location... a bit unlucky as everything is closed Christmas eve and the next day... otherwise all fine.
Response from the Quality Department

Dear Driss,
Thank you for this review of your stay at our apartment. We hope you enjoyed your stay in Seville.

Jose L.H. Campos
Quality Department Manager

Patrick Alleaume10
DEC 2022
Super bien placé
Response from the Quality Department

Dear Patrick,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.

Jose L.H. Campos
Quality Department Manager

Jose Luis Cortell Pardo10
DEC 2022
El mejor acierto del viaje. Hemos disfrutado de nuestra estancia gracias al apartamento. Magnifica ubicación , que nos ha permitido estar cerca de todo caminando. Muy cómodo en todos los aspectos. Decoración y detalles de 10. Repetiriamos sin duda.

Gustavo Juan Garcia Grueso10
DEC 2022
Review without any comments.

Aida Albero Gazabat9
DEC 2022
Piso muy agradable en el centro
Todo, ubicación, decoración, camas cómodas
No sabía muy bien cómo iba el aire acondicionado o no tiraba fuerte. La chica de la recogida de sábanas se presentó tan puntual que nos pilló recogiendo bolsos, maletas y revisando todo, Quino un poco incómodo.
Response from the Quality Department

Estimada Aída:
Muchas gracias por elegir nuestro apartamento Velarde II para su estancia en Sevilla. Estamos encantados de que disfrutara de todos los aspectos que describe. Para futuras estancias con nosotros, si tiene alguna duda duda sobre el funcionamiento de algún electrodoméstico, no dude en contactar con nuestro equipo; estaremos encantados de contestar cualquier pregunta que pueda surgirle.

Jose L.H. Campos
Director de Calidad

pedro prior9.2
OCT 2022
Review without any comments.

Sophie Forest10
OCT 2022
Review without any comments.

fernando pellin vidal7.9
OCT 2022
HEMOS ESTADO MUY A GUSTO Y HEMOS DESCANSADO FENOMENAL
LA UBICACION PERFECTA EN EL CENTRO Y EN CALLE POCO TRANSITADA PISO MUY SATISFACTORIO DOS BAÑOS COMPLETOS Y DOS HABITACIONES ESTUPENDAS PARA EL DESCANSO COLCHON MUY BUENO
LO UNICO NO PERFECTO EL QUE NO TIENE PARKING PRIVADO AUNQUE SI UNO CON ALGO DE DESCUENTO Y TE TIENES QUE BUSCAR LA VIDA PARA LLEGAR A EL SI NO TE MANEJAS BIEN POR SEVILLA

KARL ROA9.6
OCT 2022
Review without any comments.

Maria PILAR Echeverria9.2
OCT 2022
La ubicación , la comodidad
Response from the Quality Department

Estimada María Pilar:
Muchas gracias por su generora reseña alabando nuestro apartamento. Esperamos volver a recibirle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Véronique Lalanne10
OCT 2022
Excellente Adresse correspondant aux descriptifs . Très propre , rue calme et proche des différents sites à visiter .

FATIMA ZORA8.3
SEP 2022
L´emplacement,la propreté,les équipements.Tout était parfait.Bon rapport qualité/prix.
Accueil compliqué, plateforme téléphonique injoignable durant un long moment
Response from the Quality Department

Dear Fatima, thank you for choosing our aprtment for your stay and for your constructive feedback. Comments like yours help us to understand what our guests enjoy of their stay with us and what we can do better to improve their experience.
We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

cristina7.9
SEP 2022
Buena experiencia
(+) La cocina muy bien equipada y limpia.
(-) La limpieza del suelo.

Joao Paulo10
SEP 2022
Review without any comments.

Elaine10
SEP 2022
location spot on for all things to visit, just one street away from main river and streets to visit.
n/a self catering
Response from the Quality Department

Dear Elaine, thank you very much for your excellent review. We are rateful for your feedback and hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

oiane7.9
SEP 2022
Ubicación perfecta
El apartamento tiene aire acondicionado en las dos habitaciones y la sala. Tiene una ubicación excelente cerca de todo!
Response from the Quality Department

Muchas gracias por elegir nuestro apartamento y por compartir su opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.

Aija T.
Departamento de Calidad

Sergio10
AUG 2022
Excelente
Excelente ubicación, departamento muy amplio y confortable
Response from the Quality Department

Estimado Sergio, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su estancia en nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder servirle de nuevo pronto.

Aija T.
Departamento de Calidad

Karolina9.6
AUG 2022
Great!!
We were able to walk in early, the person was supper nice and helpful, gave us the keys, map and explained the area. Comfortable beds, good location.
Everything was great! Could be cleaned a little better but very nice apartment.
Response from the Quality Department

Dear Karolina, thank you very much for your kind feedback. We are glad to know that you enjoyed our exceptional hospitality and the comfort we provide.
We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Hassan10
JUL 2022
Review without any comments.

Mohamed Galban10
JUL 2022
Very good and very clean house Perfect location
Response from the Quality Department

Dear Mohamed, thank you for your review, it has been a pleasure for us to read it and we look forward to serving you again soon.

Aija T.
Quality Department

Tatiana8.8
JUL 2022
Review without any comments.

Marcela9.2
JUN 2022
nos gusto la ubicación, adecuado para 4 personas, completo
La habitación en suite no es cómoda por su tamaño. Los baños tenían feo olor, probablemente por problemas en el drenaje

ARIADNA7.9
JUN 2022
la ubicación espectacular

Tatjana8.8
MAY 2022
Super Lage und sehr schöne Wohnung. Perfekt für 3-4 Personen.

Karen Smith10
MAY 2022
Had a lovely few days in this apartment. The air conditioning was very efficient which was good as it was very hot. Apartment was very clean and nicely furnished. Bed was very comfortable. Shower was powerful and hot. Well equipped for cooking. Large fridge. Also dishwasher and washing machine but didn’t use either - good for longer stays. Great location near to the river, bars, cafes and restaurants. Nice walk to the cathedral in one direction and to the lovely park in the other direction. Would definitely stay here again. The host was contactable and recommended some nice Tapas places.
Response from the Quality Department

Dear Karen, we would like to express our gratitude for the detailled review you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation in our centrally located apartment.
We are looking forward to meeting you soon again.

Aija T.
Quality Department

Lopez9.2
MAY 2022
La ubicación de 10, puedes ver los sitios de interés sin necesidad de coger coche. El chico que nos entregó las llaves de 10,
todo perfecto, si vuelvo repito seguro.
Response from the Quality Department

Muchas gracias por su amable opinión y sus amables palabras hacia nuestro personal.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.

Aija T.
Departamento de Calidad

Damiano9.6
APR 2022
Review without any comments.

José7.9
APR 2022
Bueno. Mejorable.
La ubicación para conocer Sevilla es ideal.
Podía estar más limpio. Había pelusas de polvo, alguna mancha en el sofá y hasta unos muñequitos debajo del sofá, que hacía tiempo seguro que no se movía.

Ana Isabel Sola Alcántara10
APR 2022
Felicidades. Trato excelente. Muy amables.
Response from the Quality Department

Estimada Ana Isabel,
Nos gustaría agradecerle su comentario elogiando su reciente estancia a nuestro apartamento Velarde II y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos su próxima visita.

Aija T.
Departamento de Calidad

Rosario Aurelio7.9
APR 2022
Tutto o quasi.
Il tavolo in vetro, se si è con bambini è davvero pericoloso spigoli molto affilati.. Ho dovuto mettere del Nastro di carta e tovaglioli come paraspigoli..

Adrian10
MAR 2022
Review without any comments.

Johanna10
MAR 2022
Great location! Absolutely recommend. Everything is walking distance. The home has the necessary accommodations and the host was great!

Bernard10
MAR 2022
Excellent pour un séjour de 3 jours.
Tout est parfait. Appartement, localisation et j´en passe.
Stationnement difficile.

Jasmin10
MAR 2022
A clean and modern space within walking distance to several sights and in our opinion, one of the yummiest tapas restaurants in Spain right around the corner! It had plenty of room for our family, updated bathrooms and appliances, comfy beds, and a lift for hauling furniture. Thank you Esther for a wonderful stay!

Laura10
FEB 2022
Todo perfecto, súper recomendable.
Response from the Quality Department

Apreciamos el tiempo dedicado a compartir su experiencia en nuestro apartamento y agradecemos su amable recomendación a otro huéspedes.
Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder darle la bienvenida de nuevo muy pronto.

Aija Teilane
Departamento de Calidad

Jerome10
FEB 2022
Appartement idéalement situé. Très propre, lits confortables, très bien équipé.

Lynsey7.5
FEB 2022
Review without any comments.

Sandra9.3
FEB 2022
Exelente apartamento en una ubicación privilegiada y muy completo! Súper recomendable

Johann10
FEB 2022
Appartement vraiment très bien, très bien situé, à 2 pas des arènes et à 3 minutes à pieds de la cathédrale. Très bien équipé. Arrivée tardive possible, Je recommande

Lidia10
JAN 2022
Hemos pasado unos dias muy cómodos en el piso de Esther Totalmente equipado , limpieza absoluta y muy tranquila la zona La llegada muy correcta, no han explicado todos los detalles de la casa. Muy recomendable

MÓNICA9.2
JAN 2022
Muy recomendable!
La ubicación era excelente para visitar todo sin necesidad de utilizar el coche u otro medio de transporte. También el apartamento estaba impecable y no le faltaba un detalle, las camas comodiiiisimas, nos facilitaron una cuna y trona para nuestra hija, la calle muy tranquila y sin ruidos nocturnos. Todo perfecto. Incluso encontramos aparcamiento en la misma puerta del alojamiento(zona Azul), ya que durante las noches se quedan muchos sitios libres y si madrugas un poquito por la mañana lo consigues. Muy agradecida tmb a la anfitriona pues nos retrasamos en la llegada y nos esperó pacientemente y nos recibió con una sonrisa a pesar del retraso. Sin duda alguna muy recomendable. Cuando volvamos a Sevilla nos alojaremos otra vez aquí!!
Quizás la habitación con la cuna se quedaba un poco justita de espacio, y echamos de menos un exprimidor para hacer zumito por las mañanas.
Response from the Quality Department

Muchas gracias por compartir su experiencia con nosotros y por destacar el confort del apartamento y la amabilidad de nuestro personal, ellos son la principal fortaleza de nuestros apartamentos.

Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder darle la bienvenida de nuevo muy pronto.

Aija Teilane
Departamento de Calidad

Valentina7.7
JAN 2022
Nice area and overall “positive”stay- mainly thanks to decor and location. I must say the house is smaller than it looks in the pictures - bedrooms are really small. The windows look onto concrete walls/ inner structure of the building. Living room window is big and gives on the street. I would say not an ideal stay if you have light sleep, neighbours can be heard. I was disappointed at the flower pieces at the side of the bed - mind you they were so close I basically had an asthma attack as they were covered in dust. Probably time to wash / replace those flowers (they’re fake). Unlike many other accommodations we weren’t given a single bottle of water - I’d say it a nice touch that I recommend from now on. Just my opinion.
Response from the Quality Department

Thank you very much for your feedback regarding your stay.

We highly appreciate all your comments. We are fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our apartments, for a future ocasion please do not hesitate to contact our team to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.

We look forward to having the opportunity to serve you again in the future.

Aija Teilane
Quality Department

ximena7.5
JAN 2022
Ubicación excelente
No tiene estacionamiento en el depa
Response from the Quality Department

Muchas gracias por elegir nuestro apartamento para su estancia en Sevilla y por compartir su experiencia con nosotros.

Le agradecemos sus amables palabras sobre la ubicación. Verdaderamente, nuestro apartamento está situado en una zona inmejorable cerca de todos los lugares de interés y permite a los huéspedes disfrutar de toda la ciudad.
A los huéspedes que vienen en coche siempre informamos de los parkings más cercanos ya que no tienen la necesidad de usar el coche para disfrutar de Sevilla.

Gracias de nuevo por elegir nuestro apartamento en esta ocasión y esperamos poder servirle de nuevo pronto.

Aija Teilane
Departamento de Calidad

Nani10
JAN 2022
La ubicación, limpieza y servicios son inmejorables. Se puede acceder andando a todos los enclaves históricos e interesantes de la ciudad. 100% recomendable.
Response from the Quality Department

Muchas gracias por sus maravillosos comentarios sobre su experiencia, estamos encantados de que disfrutara de su estancia entre nosotros y esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.

Aija Teilane
Departamento de Calidad

Ivan9.3
DEC 2021
Magnífica ubicación. Máxima limpieza. Todo muy bien.
Response from the Quality Department

Nos gustaría agradecerle su comentario elogiando su reciente visita. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos que nos visite de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Haley10
DEC 2021
Good location, comfy place. Has basic amenities and is a good place to rest. The bedrooms don’t get very much sunlight (which is nice if you want to sleep in). Nothing super special but good value and totally solid spot!
Response from the Quality Department

We appreciate your positive comments regarding your stay witjh us. We are glad to hear that you enjoyed your stay and hope to see you again in the future.

Aija Teilane
Quality Department

Claire9.3
NOV 2021
lovely quiet apartment, super clean and comfy in a central location. Perfect place to explore Seville

Christina Eng10
OCT 2021
Great location. Comfortable beds. Very clean.
Response from the Quality Department

Dear Christina
We would like to thank you for the lovely review you shared following your recent visit to our GH Velarde apartment and are delighted to read that we were able to match your holiday expectations. Regards

Vincent VEYRIERES10
AUG 2021
Séjour très agréable Appartement neuf, bien équipé, confortable à proximité des centres d´intérêts de Séville. Climatisation appréciée en période de canicule. Hôte sympathique et ponctuel.
Response from the Quality Department

Dear Vicent, thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Regards. Ana García, Dpto. de calidad

Mourad ASSAL9.2
AUG 2021
L´appartement est très bien situé, propreté irréprochable. Notre interlocutrice Gulia est tout simplement géniale. Je recommande vivement ! Une cafetière Nespresso aurait été plus adaptée au standing de l´appartement
Response from the Quality Department

Dear Mourad, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our accommodation´s greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our apartment. Regards, Ana García, Dpto. de calidad

Enrique9.5
NOV 2020
Todo genial

Ana10
SEP 2020
La ubicación es perfecta pero además el apto está fenomenal. Facilidades para todo... parking, recogida de llaves... excelente trato

Elisa10
AUG 2020
Todo muy bien!

Chantelle3510
JUL 2020
The apartment was beautiful and clean. The location was incredible.

Oscar10
JUL 2020
Excelente apartamento y ubicación

MArleen8.5
MAR 2020
Goede ligging, mooi ruim appartement, voorzien van alle benodigdheden. Vriendelijke dame verzorgde het onthaal en er stond een lekkere zoete verwelkoming in de ijskast. Prima verblijf in het prachtige Sevilla!
Het gebouw is ontzettend gehorig! Wanneer er iemand thuiskwam, leek het soms alsof ze in ons appartement stonden. Bijkomend was dat de bovenbuurvrouw erg luidruchtig was: met hakken lopen om 12u ‘s nachts, uitgaan om 2u ‘s nachts, terugkomen om 5.30u in de ochtend... steeds mét hakken en met de nodige decibels... Dit overschaduwde een beetje ons heerlijk verblijf in Sevilla..
Response from the Quality Department

Dear Marleen,
Thank you for taking the time to share your feedback about your recent stay at our apartment. We are happy to read that you felt welcome and supported from the moment you arrived to the one you left and that you share your compliments with our reception team, as this means a great source of motivation to strive more every day. Thank you for noting the beauty and comfort of our rooms, as well as for pointing out the welcome detail. However, we regret the inconvenience caused by external noise, we try to ensure that noise levels are kept within normal, but sometimes it is impossible to guarantee it. We thank you for your kind opinion, it has been a pleasure for us to read it and we look forward to serving you again soon.
Fátima Roca-chief of Customer Service.

Carolina10
MAR 2020
Genial
Todo todo genial!!!
Nada

Cesar Cruz10
FEB 2020
Central location and comfortable
Location. Kitchen equiped with scentials.
All ok

Lierni10
FEB 2020
Nos ha encantado, todo muy bien.

Bruno10
JAN 2020
Appartement très bien situé très bien agencé

Kathleen10
JAN 2020
The apartment is very stylish and new, and it´s in a very convenient central location. It´s a perfect setup for a small family or two couples as it has two complete bedrooms and bathrooms. We enjoyed the location, as we could walk to just about everything we wanted to see in Seville. There were numerous great restaurants in the immediate area, so eating out was easy and fun. We were delayed getting to the apartment due to weather; however, our hosts were patient and friendly and, after numerous texts and delays, met us at the apartment to show us the facility and tell us about Seville. Highly recommend this apartment if you´re looking for a great value and a stylish place in central Seville.

JIHYE YOON10
JAN 2020
가족여행객에 추천! 시설좋고 깔끔하고 방,거실마다 온풍기능있는 에어컨이 있어 따듯하게 지냈어요. 가족단위 여행객에게 강추입니다. 스탭들도 친절했고 Genteel home 이라는 회사가 운영중인것 같은데 문제있을때나 체크인시 연락하면 30분내로 와서 도와줘서 좋았습니다. 체크인은 안내대로 도착 전에 연락하면 그시간 맞춰 스탭이 나와있어요. 어렵진않습니다. 위치도 플라맹고 공연장 바로 옆, 까르푸도 바로 옆, 대성당도 걸어서 5분거리라 최고였어요. 스페인광장이랑은 반대편위치라 좀 멀다고 느껴질수도있지만 다른 관광지랑은 다 가까워요.
한국에서처럼 불다켜두고 방마다 온풍기켜두고 식기세척기돌리면서 드라이기썼더니 전기가 내려가서 직원도움이 필요했어요. 하지만 올드시티이기도하고 직원분이 와주셔서 고쳐주시고 사과의 선물(와인+비스킷)도 주셨습니다.
Response from the Quality Department

Dear JIHYE YOON, Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Again we thank you for this very kind review of our apartment and we look forward to serving you again in the future. Fátima Roca-chief of Customer Service.

Pilar8.3
JAN 2020
Muy bonito Lo mejor, el personal que nos atendió y que solucionó todos los problemas. Muy atentos y disponibles en todo momento.
Response from the Quality Department

Estimada Pilar, Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias positivas a nuestros huéspedes. Estamos encantados de saber que hemos logrado superar sus expectativas en lo que respecta a la hospitalidad y el servicio prestado y transmitiremos sus comentarios a los miembros del equipo que usted ha mencionado. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Fátima Roca-responsable Dpto. de calidad.

Cristina10
JAN 2020
Nos ha encantado el alojamiento! Está súper bien ubicado y aún así es tranquilo para poder descansar bien. La próxima vez que vayamos a Sevilla volveremos sin pensarlo!!
Response from the Quality Department

Estimada Cristina, Le agradecemos que eligiera nuestro apartamento para esta ocasión, así como su amable recomendación a la comunidad de viajeros. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos. Esperamos servirle en un futuro próximo. Fátima Roca-responsable Dpto. de calidad.

Pilar Marin Gil10
JAN 2020
Perfecto!

MÓNICA7.5
DEC 2019
El apartamento cumplió nuestras expectativas, cómodo, limpio, la ubicación estupenda, el personal que nos atendió muy amable.
Response from the Quality Department

Estimada Mónica, Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona y nos alegra saber que fuimos capaces de cumplir con sus expectativas. Esperamos poder darle la bienvenida de nuevo muy pronto. Fátima Roca-responsable Dpto.de calidad

Isidora Nass9.5
DEC 2019
Todo el apartamento muy lindo, ordenado, la ubicación muy buena.
Todo perfecto
Response from the Quality Department

Estimada Isidora, Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. Fátima Roca-responsable Dpto. de calidad.

Valldemosa7.8
DEC 2019
sevilla, magnifica! las camas fueron confortables el sofá cama francamente incomodo. los vecinos no son muy respetuosos por la noche, el ruido de tacones, fue realmente desagradable durante la madrugada.
Response from the Quality Department

Estimada Valldemosa, Nos gustaría darle las gracias por elegir nuestro apartamento para sus vacaciones en Sevilla, así como por dedicar parte de su tiempo en comentar su experiencia con nosotros. También estamos muy contentos de leer que estuvo muy satisfecha con la comodidad de las camas, siendo un aspecto crucial para nosotros. Hacemos todo lo posible para asegurar que los niveles de ruido siempre se mantengan dentro de los límites razonables para que nuestros clientes no se vean perturbados por el ruido exterior pero, a veces, es imposible garantizar esto, sentimos mucho las molestias. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Fátima Roca-responsable Dpto.de calidad.

Federico10
DEC 2019
La ubicacion la limpieza la atencion y el confort del apartamento. Repetiremos
Response from the Quality Department

Estimado Federico, Queremos darle las gracias por compartir esta opinión y por señalar la ubicación y el confort de nuestro apartamento así como su amable recomendación a la comunidad de viajeros. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos. Le esperamos pronto. Fátima Roca-responsable Dpto. de calidad.

Stefano8.8
DEC 2019
Rapporto qualità-prezzo eccezionale Letti comodissimi e doccia fantastica
Response from the Quality Department

Estimado Stefano, Nos gustaría darle las gracias por señalar la buena relación calidad-precio de nuestro apartamento ya que siempre nos esforzamos en asegurar el mejor precio para nuestros clientes. También nos gustaría darle las gracias porque encontrara cómodas nuestras camas porque en Genteel Home somos plenamente conscientes que una función básica en cualquier alojamiento es garantizar el sueño cómodo y satisfactorio a nuestros clientes. Esperamos su próxima visita. Fátima Roca-responsable Dpto. de calidad.

Antonio_Moscaggiuri8
DEC 2019
Struttura con pochi servizi Posizione Appartamento con doppio bagno Non esiste reception e non è possibile depositare i bagagli. Non c´è pulizia giornaliera dell´appartamento.
Response from the Quality Department

Dear Antonio_Moscaggiuri, We are sincerely grateful for the time you have spent sharing your opinion about your stay in our apartment. Your detailed review will help us to continue improving the quality of our services We are glad to know that you liked the location as well as the distribution of the apartment. However, we are sorry if there was a confusion, we have a personalized reception service on arrival, where they explain all the aspects and details related to the accommodation you booked. In reference to the luggage storage, i apologize for the inconvenience, but we do not have a physical place to leave them. However, we always offer you different options that fit the location of your apartment, in order to cause the least inconvenience. For a future occasion, do not hesitate to contact our customer service, in order to solve all the doubts or services you need during your stay. We look forward to serving you in the near future. Fátima Roca-chief of Customer Service.

Franco10
DEC 2019
Apartamento con estilo. Muy bien ubicado y la atención prestada ha sido excelente. Totalmente recomendable

David10
NOV 2019
Muchas gracias. El apartamento es perfecto, nuevo, decorado con mucho gusto, la ubicación perfecta. Un 10

Laurent10
NOV 2019
Très bon accueil, calme et emplacement parfait

Loly10
SEP 2019
Genial

Beatriz10
SEP 2019
Todo perfecto , limpísimo , muy bonito y la ubicación inmejorable
No tenemos ninguna pega

Luis10
SEP 2019
Todo perfecto

Younes10
SEP 2019
Parfait

David9.3
SEP 2019
Spacious apartment with good facilities. Excellent location.
The apartment had a distinctive smell - not a really bad smell, but not a really pleasant smell.

Fabrice10
SEP 2019
Brillant

Andrés10
SEP 2019
Fantástica estancia.
Muy buena ubicación, en plena zona monumental. Lola y Fátima encantadoras, pendientes de nosotros en todo momento, incluso se encargaron de hacernos la reserva en el parking. Totalmente recomendable para estancias en Sevilla.

Elias10
AUG 2019
EXCELENTE APARTAMENTO
El apartamento es tal cual como en las fotos. Muy cómodo. Se nota que es nuevo, bien cuidado y la atención de Lola que nos hizo el check-in inmejorable. Nos dejó una lista de recomendaciones de lugares para comer. Definitivamente repetiría si vuelvo a Sevilla
Todo estuvo perfecto.

BYUNG NAM7.5
AUG 2019
아침식사도 좋았습니다.
계단이 있어 몸이 불편한 사람들에게 불편함

Sara8.5
JUL 2019
Localização e mobiliario moderno
Barulho no prédio

Anónimo10
JUL 2019
Bem localizado, ótimas acomodações, ambiente moderno e confortável.

Marta9.5
JUL 2019
Muy bien situado y cómodo.
La ubicación, La Luz y la decoración.
No tiene servicio para custodiar equipaje

Dora10
JUL 2019
De diez! Nos gustó mucho el apartamento por la ubicación la limpieza, comodidad. Está todo nuevo prácticamente y no le falta detalles.

Guadalupe9.3
JUL 2019
Todo nuevo y limpisimo. Sabanas y toallas juevas impecables asi como el resto se la casa. Zona increible pasa hacer turismo y salir a cenar y copas
Nos tuvieron media hora en el portal esperando para hacer el check in es lo unico negativo, pero luego el trato fue bueno
Response from the Quality Department

Estimada Francisca, gracias por su comentario. Les pedimos disculpas por el retraso a la hora de recibirles en el apartamento, pero al no habernos informado con antelación de su hora de llegada y no haber podido contactarles al teléfono que facilitaron para hacer la reserva, no sabíamos a qué hora llegarían. Esperamos que a pesar de ello hayan disfrutado de su estancia y nos alegra saber que les ha gustado el apartamento. Saludos

Jesús9.8
JUL 2019
Dejaron unos dulces de bienvenida, tiene una localización excelente y es como aparece en las fotos.
En el piso de arriba están haciendo obras y ha sido molesto porque empiezan a picar muy temprano y no paran en todo el día.

Idoia10
MAY 2019
Todo perfecto. Personal muy amable.

Clara9
MAY 2019
+La ubicación y lo nuevo que está el apartamento.
-El colchón

Ahmed10
MAY 2019
Bien

Fadil10
APR 2019
Parfait!

Jose Luis9.3
APR 2019
Apartamento recién reformado excelente ubicación

Jose David10
MAR 2019
Todo genial!

Stones7310
MAR 2019
Appartamento confortevole e pulito, situato in posizione ottimale per raggiungere le principali attrazioni

Cristina9.5
MAR 2019
MUY LIMPIO Y NUEVO. EXCEPTO POR EL OLOR (COMO A MEDICAMENTOS). TODO MUY BIEN. LE DARÍA UN 9.5

Hanish10
FEB 2019
The Apartment was Very clean and well done up on arrival, our host was gracious enough to area get early check in. The facilities are very handy, location is excellent as it is within walking distance to Cathedral, Bull fight arena, water front etc. There plenty if restaurants and cafe´s around to unwind.

Anónimo10
FEB 2019
O apartamento é excelente, novo e muito confortável. Além disso, os apartamentos são excepcionalmente limpos.

ZARIR10
FEB 2019
Nice apartments

Paul9.5
FEB 2019
Great location, very modern and clean. The washing machine was great. The apartment has everything you need for a long stay.
It was great compact apartment. Lost all electrical power overnight, the very helpful nieghours were able to unlock the meter cupboard downstairs and reset the meter. The Genteel staff did not respond until late the next morning.

Hammaoui8
FEB 2019
Équipement propreté

Valentina9.8
NOV 2018
Consigliatissimo! Appartamento nuovo, pulitissimo, bagni comodi, salone spazioso. Ottima posizione, centrale.
Una delle due stanze è un po´ piccola

Mihaela10
NOV 2018
Fantástico todo. El apartamento es increíble. Todo lo que puedas necesitar lo tienes. Igual o incluso mejor que en casa. La atención por parte de la agencia de 10. Camas super cómodas, tranquilidad y en un punto de la ciudad muy cerca de todo lo que quieras visitar. Repetiremos sin duda Gracias Genteel Home.
Lo que no me gusto fue aver estado solo 4 días

Yaya Dominguez10
NOV 2018
Las instalaciones la ubicación

Lemarchand10
NOV 2018
L´emplacement idéal pour profiter pleinement de Séville, le confort et la qualité des équipements. L´équipe a été à notre écoute tout au long du séjour.... je recommande
L´appartement se situe dans un immeuble relativement mal insonorisé.

Alberto9.5
OCT 2018
Excelente apartamento en el centro de Sevilla.
El alojamiento en sí y su situación. Un apartamento muy agradable, cómodo y decorado con gusto. Muy bien situado a escasos metros del centro histórico de Sevilla.
Nos resultó incómodo la consigna para el equipaje, nos ofrecieron el servicio pero en otro edificio bastante alejado lo que nos resultó incómodo.

Maria Flor9.5
OCT 2018
Apartamento lindo, muito bem localizado e confortável. Dimensões adequadas ao grupo. Existência de ar condicionado e comodidades para cozinhar
Houve um problema com a água quente mas foi prontamente resolvido pelas anfitriãs, que se demonstraram muito atenciosas.