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Tomás de Ibarra
Apartment

Seville · El Arenal

9.3 (158 valuations)


1-3
People

1
Bedroom

1
Bathroom

73 m2
Surface

About accommodation

The Tomás de Ibarra apartment is a real privilege for a perfect stay in Seville.

We access the apartment through a typical Sevillian patio, with plants and marble, which introduces us to an atmosphere of calm and tranquility.

The Tomás de Ibarra apartment has a spacious living room with a double sofa bed, a library and a dining area. It is a spacious space with large windows, at the same time quiet.

The living room leads to the kitchen, modern and fully equipped with everything you need to prepare any dish you want as in your own home.

The double bedroom is very spacious, also with large windows and a space with easy chairs to relax. Through a corridor, where we find a large wardrobe with plenty of space, we arrive to the bathroom, with shower, very modern and with the best qualities.

The location of the apartment is unbeatable, just three minutes walk from the Cathedral, Los Reales Alcázares and all the main monuments of the city, which you can access without needing a car.

An oasis of calm for a superb stay in Seville.

Air conditioning Central
Heating Central
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Floor 1st Floor
Elevator Available
Sofa-bed One person
Fiber internet Free
Coffee Maker Capsules
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VUT/SE/01402


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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Apartment’s Rating

9.3 (158 Valuations)

Location
9.8
Quality
9
Cleaning
9.3
Staff
9.4
Facilities
9.3
Recommendable
9.2

We are interested in your opinion


Our Guests’ Opinions

Sophie GRETTEN8
JUL 2024
Séjour idéal en famille !
L emplacement idéal pour parcourir le centre historique . A deux pas de la Giralda et des palais royaux . Tout confort !
Response from the Quality Department

Dear Sophie,

Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.

Quality Department.

Sergio LONGARON Diestre10
JUL 2024
Review without any comments.

Samira Hoque8
JUN 2024
Review without any comments.

Bartłomiej Sobczyk9
JUN 2024
Review without any comments.

Julio Cesar Gonzalez10
JUN 2024
Excelente hospedaje recomiendo.
Excelente ubicación, muy limpio y cómodo. La comunicación siempre rápida y fluida. Mucha amabilidad.
Response from the Quality Department

Estimado Julio César:

Agradecemos profundamente su maravillosa reseña sobre su reciente estancia con nosotros. Nos complace saber que tuvo una experiencia tan positiva y que encontró nuestra ubicación, limpieza y comodidad a su entera satisfacción. Asimismo, nos alegra que nuestra comunicación haya cumplido con sus expectativas y que haya encontrado a nuestro personal amable y servicial. La satisfacción de nuestros huéspedes es nuestra máxima prioridad, y sus amables palabras refuerzan nuestro compromiso con la excelencia. Esperamos tener el placer de recibirle nuevamente en el futuro.

Departamento de Calidad.

Diyana Nikolova10
JUN 2024
The apartment is located near all major landmarks in Seville - the catedral, the castle and walking distance to parks. The apartment is clean, has comfortable beds and it is well maintained. It was somewhat quiet ( for Spain) during the night. You don´t need to use any transport as the apartment is in the city center. The hosts were very kind and helpful. Overall, recommend staying at this place
Response from the Quality Department

Dear Diyana,

Thank you for your wonderful review. We´re delighted to hear that you enjoyed our apartment´s convenient location near Seville´s major landmarks and parks. We´re glad you found the apartment clean, with comfortable beds, and well-maintained. It´s great to know that you appreciated the quiet nights and the convenience of being in the city center where no transport is needed. We appreciate your kind words about our hosts´ kindness and helpfulness. Your recommendation means a lot to us. We look forward to welcoming you back for another enjoyable stay in Seville.

Quality Department.

Emanuela Torchetti10
JUN 2024
Everything very satisfactory, exceptional location, the organization of the staff is excellent.
All perfect
Response from the Quality Department

Dear Emanuela,

Thank you very much for your positive feedback. We are delighted to hear that you found everything satisfactory, particularly appreciating our exceptional location and excellent staff organization. Your kind words mean a lot to us. We look forward to welcoming you back for another perfect stay in the future.

Quality Department.

Douglas Yarrington10
MAY 2024
This was perfect for our 3-week working vacation in Seville. Any time we had questions, the manager was quick to respond
Central location -very convenient! Loved the comfy bedroom chairs, comfortable bed, and lots of windows.
Response from the Quality Department

Dear Douglas,

Thank you for your wonderful review. We are delighted to hear that our accommodation was perfect for your working vacation in Seville. It´s great to know that you found our central location very convenient and that you appreciated the comfy bedroom chairs, comfortable bed, and abundance of windows.

We strive to provide quick and helpful responses to our guests, so we´re pleased to hear that you found our manager responsive whenever you had questions. We hope to have the pleasure of welcoming you back on your next visit to Seville.

Quality Department.

didier NICOLAS9
MAY 2024
excellent sejour appartement confortable et emplacement au top
peut etre les 2 canapés du salon un peu viellot et assez peu confortables
Response from the Quality Department

Dear Didier,

Thank you for your feedback. We´re delighted that you had an excellent stay and found our apartment comfortable with a top-notch location. We appreciate your observation regarding the sofas in the living room. We will take note of this and consider ways to enhance their comfort for future guests.

Thank you once again for choosing our accommodation. We look forward to welcoming you back in the future.

Quality Department.

margherita sanna9
MAY 2024
Posizione perfetta, casa bella e accogliente
Response from the Quality Department

Dear Margherita,

Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.


Quality Department.

M. Dolors Dalfó9
APR 2024
La ubicació és excel·lent. El hecho
Un dels llits era una sofà-llit i no era del tot còmode.
Response from the Quality Department

Dear Dolors,

Thank you for your feedback, and we´re glad to hear that you found the location excellent. We´re sorry to learn that the comfort of the sofa bed didn´t fully meet your expectations. We understand that comfort perception can vary from person to person, but we want to ensure that all our guests feel comfortable during their stay. Therefore, we will carefully review the comfort of the sofa bed to determine if improvements or changes are necessary.

We appreciate your comments as they help us identify areas for improvement and enable us to provide an even better experience in the future. We hope to have the opportunity to welcome you back and offer you a more satisfying stay.

Quality Department.

Szymon Zduńczyk9
APR 2024
Location
Response from the Quality Department

Dear Szymon,

We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.

Quality Department.

Pablo Guiroy pedrosa7
APR 2024
Localizacion
El sofá cama era malo y el protector de colchón estaba sucio y con algún pelo de otro
Response from the Quality Department

Estimado Pablo,

Agradecemos sinceramente sus comentarios sobre su reciente estancia, nos alegra saber que nuestra ubicación fue de su agrado. Sin embargo, lamentamos profundamente cualquier inconveniente causado por el sofá cama y la limpieza. En cuanto al sofá, aunque reconocemos que la percepción del confort puede variar de una persona a otra, consideraremos detenidamente sus comentarios para implementar cualquier mejora que sea necesaria. La provisión de un ambiente cómodo y limpio para nuestros huéspedes es de suma importancia para nosotros, y lamentamos no haber cumplido con sus expectativas en este aspecto. Valoramos enormemente su opinión, ya que nos brinda la oportunidad de mejorar nuestros servicios, y esperamos tener la oportunidad de darle la bienvenida nuevamente para una experiencia mejorada en el futuro.

Departamento de Calidad

mickael ziegler10
APR 2024
Review without any comments.

Catherine Waldron9
MAR 2024
Good shower and towels, beds comfortable, pretty clean
Could have done with a dishwasher, bit noisy one night, pretty expensive but is very central.
Response from the Quality Department

Dear Catherine,

thank you for sharing your feedback with us. We´re pleased to hear that you found the shower and towels satisfactory and that you enjoyed the comfortable beds and cleanliness of the accommodation. We apologize any inconvenience you experienced with the noise on one occasion and we want to clarify that our apartment actually does feature a dishwasher for added convenience. Your comments are valuable to us. We appreciate your understanding and hope you had an overall pleasant stay and enjoyed our privileged location. We look forward to welcoming you in the future.

Quality Department.

Adrián Pueyo Burrel10
MAR 2024
Piso amplio muy bien ubicado con todo tipo de comodidades. Además, tiene ascensor que para el carrito del bebé nos ha ido fenomenal.
Nada.
Response from the Quality Department

Estiamado Adrià:

Gracias por sus amables comentarios. Nos alegra saber que disfrutó de su estancia en nuestro amplio y bien ubicado apartamento, equipado con todas las comodidades que necesitaba. Nos complace que el ascensor fuera conveniente para el cochecito de su bebé. Su satisfacción es nuestra prioridad, y apreciamos sus comentarios. Esperamos tener el placer de darle de nuevo la bienvenida en el futuro.

Departamento de Calidad.

Don Odegaard10
FEB 2024
Amazing location right in the centre of historical Sevilla. Minutes walk to most attractions. The apartment is spacious, attractive and very quiet. Communication with the host was easy. I would highly recommend this as a place to stay while in beautiful Sevilla!
Response from the Quality Department

Dear Don,

Thank you for your wonderful review. We´re thrilled to hear that you enjoyed our amazing location in the heart of historic Seville, with easy access to the city´s attractions. We´re delighted that you found the apartment spacious, attractive, and quiet, providing a comfortable retreat during your stay. It´s great to know that communication with the host was seamless and contributed to your positive experience. We truly appreciate your recommendation and are honored to have been a part of your memorable stay in beautiful Seville. Should you find yourself in the area again, we would be delighted to welcome you back.

Quality Department.

Natalia Ivanova9
FEB 2024
Отличное расположение, просто лучшее. Нет шума с улицы. В апартаментах есть все необходимое. Отдельное спасибо за зонтик, очень выручил. Я забыла сумку при выселении, персонал предложил отправить мне её в Чехию.
За поздний чек ин взяли 30 евро, об этом написано в условиях заселения. Нет вешалки или крючка при входе для верхней одежды Скрипучий диван Шум с лестницы, плохая шумоизоляция. Неприятный запах в ванной, помещение невозможно проветрить, но мы закрывали дверь и нам это не мешало.
Response from the Quality Department

Dear Natalia,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our great location and that our apartments provided everything you needed for a comfortable stay. We are also glad to hear that our team was able to assist you promptly with your forgotten bag. Regarding your comments about the late check-in fee, we apologize for any inconvenience this may have caused. Our policies regarding late check-in fees are clearly stated on our website both before and after the reservation process to avoid any misunderstandings.

We apologize for the lack of hangers or hooks at the entrance. Your feedback will be shared with our team for further improvements. As for the noise from the stairs we are surprised to hear about these issues as we are located in a quiet area facing an interior courtyard so we regret that you experienced occasional noise during your stay. Regarding the smell, this may depend on external factors such as the weather, but we have already implemented a solution to prevent it from recurring in the future.

Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

Quality Department.

Paola Salvadori7
FEB 2024
Location and apartment size
Value for money as the structure is a bit dated and I also had to make do with the preparation of the second bed...
Response from the Quality Department

Dear Paola,

Thank you for sharing your feedback with us. We are pleased to hear that you found our location convenient and that you appreciated the size of the apartment. We regret that our apartment did not meet your expetation and we also apologize any inconvenience regarding of the preparation of the second bed. Please note that we do not prepare the sofa bed in advance without prior notice, as we understand that guests may have different preferences or plans upon arrival. However, if guests request the sofa bed to be prepared in advance, we are more than happy to accommodate this request.

Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

Quality Department.

David Van Elsacker10
FEB 2024
geweldig verblijf in het midden van Sevilla
De ligging was geweldig. Je stapt buiten en op drie minuten was je aan de Kathedraal of het Alcazar. Supermarktjes op 5-10 minuten. Openbaar vervoer vlakbij. Ruim appartement en alles proper. Keuken alles wat je nodig hebt. Zalige bedden en handdoeken, zelfs voor de keuken.
Response from the Quality Department

Dear David,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department

María Hernández10
JAN 2024
Review without any comments.

송 미선9
JAN 2024
Review without any comments.

Joanne Davies10
JAN 2024
Hidden gem in the heart of Sevilla
Central apartment just a couple of minutes´ walk from the cathedral and Alcázar - couldn´t ask for a better location! Clean, comfortable and well-equipped with everything we needed for our three-night stay - would also be a great choice for a longer break. The staff of Genteel Home are super helpful and always available by WhatsApp, which we appreciated.
There was a slight smell of drains in the bathroom but it didn´t detract too much from our stay.
Response from the Quality Department

Dear Joanne,
We extend our heartfelt gratitude for your generous review praising our team. It brings us immense joy to know that our staff played a significant role in enhancing your experience during your time with us.

We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it.
Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.
Your comments are invaluable to us as we strive to improve. We hope to regain your trust during a future stay.
Kind regards,
Quality Department

So Chiang8
JAN 2024
Ligging was ideaal, rustig qua lawaai van de straat.
Badkamer stonk ontzettend en het was super gehorig qua lawaai van de bovenburen.
Response from the Quality Department

Dear So,

Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the location of our property to be ideal and appreciated the quiet atmosphere in terms of street noise.

We regret any inconvenience you experienced during your stay. Problems with odor are unusual and may be influenced by external factors. However, we understand the impact this had on your experience and regret any inconvenience caused. However, we take note of your comment and will take the necessary actions to avoid similar situations. Regarding the noise that neighbors may generate is something that is not entirely within our control and it is that is not recurrent. However, we are always delighted to assist all our guests in any way we can. That is why we always encourage them that if a similar situation occurs, they can count on us to try to provide an appropriate solution.

We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay in the future.

Quality Department.

NAM KYONG HA8
DEC 2023
위치는 세비야대성당과 황금탑 바로 근처라서 어디든 관광하기에 편했고 아파트도 크고 모든 시설이 잘 갖추어져 있어 아주 좋았음
셋째날 일어나니 정전이 되어 히터도 안되어 춥고 욕실이 어두워서 씻기도 어려워서 사무실로 전화를 했는데 상황을 전혀 모르고 있었고 기다러보라는 말뿐, 어떤 정보도 주지 않고 대응이 전혀 되지 않아 11시쯤 전기가 들어올 때까지 마냥 기다려야 해서 그날 오전 스케줄이 완전히 엉망이 되었음.
Response from the Quality Department

Dear Nam,

Thank you for taking the time to share your experience with us. We´re delighted to hear that you enjoyed the prime location near Seville Cathedral and the Golden Tower, as well as the spacious and well equipped apartment. We sincerely apologize for the inconvenience caused by the power outage on the third day of your stay. Unfortunately, power cuts in different areas of the city are beyond our control and can sometimes be unpredictable. We understand the frustration this may have caused, and we do apologize again.

We appreciate your understanding and hope that despite this inconvenience, you were still able to enjoy your overall stay in Seville. We would love to have the opportunity to welcome you back and provide you with a seamless experience.

Quality department.

Giovanni Ely Rocco9
DEC 2023
Confortável e muito bem localizado (cómodo y muy bien ubicado).
Apartamento muito bem localizado, a poucos metros da Catedral de Sevilla e demais pontos de interesse turísticos da cidade; também de fácil acesso da Estación Santa Justa (10 minutos de taxi, 10-15€). Ambiente confortável para família (quarto com cama e sofá-cama na sala), com banheiro adequado e cozinha completa para estadia de três dias, incluindo lava-roupas. Recepção e atendimento atencioso, por pessoa que nos aguardou na chegada no endereço.
Response from the Quality Department

Dear Jô Rocco,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department

Abdul Kareem Altawashi10
DEC 2023
Die Wohnung ist von Design, Sauberkeit und Ausstattung her mega angenehm. Man merkt dass man Mühe um das Design gemacht hat, alles passt im Thema. Die Übergabe sowie Kommunikation waren klasse. Die Lage ist unschlagbar, ist quasi im Zentrum des Zentrums, trotzdem ist die Straße sehr ruhig auch mit offenen Fenstern. Das Preis-Leistung-Verhältnis stimmt. Ich werde nächstes Mal hier übernachten wollen.
Ein Waaserkocher in der Apartment wäre gut.
Response from the Quality Department

Dear Abdul Kareem,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department

Angelo Astuto10
NOV 2023
The apartment was very nice, clean, comfortable. Nothing was missing! Ideal for a family even with small children like mine, we felt at home! The apartment is located right in the center so super convenient. The staff was super friendly and helpful. We could not ask for more!
The apartment was perfect, well furnished, equipped with all the comforts and all the utensils to be able to have lunch or dinner at home (especially for us who had small children).
Response from the Quality Department

Dear Angelo,

Thank you for your wonderful review! We´re thrilled to hear that our apartment provided you with a comfortable and homely experience. It´s fantastic that you found it well-equipped for families, and we appreciate your compliments on our central location and friendly staff. Your satisfaction means the world to us, and we hope to welcome you and your family back for another delightful stay in the future.

Quality Department.

Martina Bosić9
NOV 2023
Very clean apartment with all that you need. Comfortable beds including sofa. They cleaned it in the middle of the stay and changed towels and bed linen. The location is extremely central but the apartment overlooks the patio and is very quiet. Air-conditioning worked well to warm up the apartment in the evening. Also, very close to bus stop for bus AE to/from airport.
Response from the Quality Department

Dear Martina, Thank you for taking the time to share your feedback about your recent stay. We are pleased to hear that you found our apartment very clean and well-equipped. It´s delightful to know that the beds, including the sofa, were comfortable. Furthermore, we are pleased to know that the proximity to the bus stop for the airport shuttle contributed to the convenience of your stay. Thank you for choosing our accommodation, and we look forward to welcoming you back in the future.

Quality Department

Mandy Bollen10
NOV 2023
Parfait
Appartement moderne, fonctionnel et emplacement parfait. Merci à Maria pour l’accueil et les bons plans resto …
Rien
Response from the Quality Department

Dear Mandy,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Kind regards,
Quality Department

Susana Meza8
NOV 2023
Excellent property in great location!
Location was excellent. Building has an elevator. Lot of restaurants around and all main tourist attractions are closed by. Management staff is on top of everything, they resolve any problem or question you have in no time.
Response from the Quality Department

Dear Susana,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department

Deborah Watkins10
OCT 2023
The apartment is very centrally located near the Cathedral. It is large, clean and most importantly, on the inside courtyard rather than the noisy road. It was a bit difficult communicating with the property manager at first, but once we were at the apartment they were very helpful. I would recommend this apartment.
Response from the Quality Department

Dear Deborah. Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Quality Department.

Djouher Hadjene10
OCT 2023
Exceptionnel
Vraiment tout, merci pour l´accueil, et la réactivité de valeria, c´est même mieux qu´un 5 etoile, et c´est vraiment sincère !
Rien
Response from the Quality Department

Dear Joujou,
Your kind words towards our dedicated staff is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay. Your feedback serves as a strong motivation for us to continue delivering top-notch service, always aiming to exceed our guests´ expectations. Thank you so much for your review, and we eagerly anticipate the opportunity to welcome you back.
Kind regards,
Quality Department

Dania Naschar7
OCT 2023
Review without any comments.

John and Susan Pazera10
OCT 2023
Absoulutely perfect! Would definitely stay there again!
Everything was fantastic!
Response from the Quality Department

Dears John and Susan,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department

Daniel Ciuca10
OCT 2023
Review without any comments.

Daniel Ciuca10
OCT 2023
Review without any comments.

m r8
OCT 2023
Muy bien ubicado. Pleno centro. Personal correcto
El sofá cama muy incómodo (no apto para dormir) El baño con muy mal olor.
Response from the Quality Department

Estimado M,
Agradecemos sus comentarios y lamentamos sinceramente los problemas que experimentó durante su estancia. La ubicación céntrica de nuestro apartamento es, sin duda, una de sus mayores ventajas, y nos alegra que la haya apreciado. Sin embargo, es de vital importancia para nosotros que todos los aspectos de su estancia estén a la altura de sus expectativas.

Respecto al sofá cama incómodo, revisaremos esa cuestión en particular y, si es necesario, consideraremos la posibilidad de reemplazarlo para garantizar una experiencia de descanso más placentera. Además, tomaremos medidas para abordar el problema de mal olor en el baño, que es algo inusual y no refleja nuestros altos estándares de limpieza. Aseguraremos que se realice una limpieza exhaustiva y que se tomen las medidas necesarias para prevenir futuros olores desagradables.

Su opinión es esencial para mejorar nuestros servicios, y agradecemos que nos lo haya hecho saber. Esperamos tener la oportunidad de recibirle nuevamente en el futuro y ofrecerle una experiencia más agradable y satisfactoria.
Saludos cordiales,

Departamento de Calidad

Christine Roper10
OCT 2023
Very comfortable and well equipped apartment
Very happy there
Response from the Quality Department

Dear Christine,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,

Quality Department

Ester Ruggiero9
OCT 2023
Review without any comments.

Kevin Herrera10
SEP 2023
Very central!
Response from the Quality Department

Dear Kevin,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,

Quality Department

elena crocco10
SEP 2023
Ottima location in siviglia
Bell appartamento, confortevole, ampio ben attrezzato e con una posizione strepitosa! In pieno centro ma defilato e tranquillo. Non si poteva chiedere di più!
Un po scomodo non aver avuto la possibilità in partenza di lasciare i bagagli per tornare qualche ora più tardi a ritirarli. Ma comunque nelle vicinanze ci sono store laggages perciò non ci sono state comunque difficoltà.
Response from the Quality Department

Dear Elena,
Thank you for taking the time to share your feedback regarding your recent stay at our apartment. We are delighted to hear that you enjoyed the excellent location, the comfort, spaciousness, and amenities of our apartment. Providing a memorable and convenient experience for our guests is always our top priority.

We apologize for any inconvenience you may have experienced regarding the inability to leave your luggage for a few hours after check-out. Our check-out time is set to ensure the apartment is thoroughly cleaned and prepared for the next guests, which unfortunately limits the time available for luggage storage.

As you mentioned, there are luggage storage facilities nearby, and we always recommend these options to our guests for their convenience. We understand the importance of making our guests´ transitions as smooth as possible, and your feedback will help us continue to improve our services.

We hope you had a wonderful time exploring Seville, and we would be delighted to welcome you back in the future.

Thank you for choosing our apartment for your stay.

Best regards,

Quality Department

lina ben Lebbar10
SEP 2023
Review without any comments.

De la Torre Carmina10
SEP 2023
This is one of the most beautiful places we have stayed in. This is the place to stay at next time!
This is an incredibly beautiful place, better than expected. Location was excellent, the view was spectacular, the design, furniture, decor, and everything was great!
We loved everything
Response from the Quality Department

Dear Mendez,
Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Kind regards,

Quality Department

VIAFIRMA, S.L8
AUG 2023
La cama dividida, los colchones se deslizaban, esto era muy tedioso.
Response from the Quality Department

Querida Inmaculada,
Apreciamos tus comentarios y tomamos nota de tus preocupaciones. Nuestra búsqueda constante de la satisfacción de nuestros clientes nos motiva a mejorar continuamente. Lamentamos que tu experiencia no haya sido completamente satisfactoria en esta ocasión, y trabajaremos diligentemente para abordar los problemas que mencionaste respecto a la cama y sus colchones. Esperamos que nos des la oportunidad de servirte nuevamente en el futuro y demostrarte nuestro compromiso con tu disfrute y comodidad.

Saludos cordiales,

Departamento de Calidad

Chahinaze Fala8
JUL 2023
Thank you! Great location!
Response from the Quality Department

Dear Chahinaze,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Christoph Pietrek10
JUL 2023
Review without any comments.

Roberto Pietrelli8
JUN 2023
Review without any comments.

Marine verriere6.3
MAY 2023
Bonjour, nous avons eu la visite de cafard dans la salle de bain durant notre séjour……
Response from the Quality Department

Dear Marine,
We thank you for sharing your opinion about your stay in the apartment. We are sincerely sorry to read that you found a cockroach in your apartment. We have a regular seasonal pest control plan in place and work hard every day to prevent their presence within our facilities. However, at certain times of the year, depending on the weather in Seville, the presence of insects is unfortunately completely unavoidable. We ask that you please accept our most sincere apologies for the inconvenience caused. Once again we thank you for choosing our apartment for your vacation and we hope to have the opportunity to serve you again in the future.

Jose L.H. Campos
Quality Department Manager

Stephen Rauner10
MAY 2023
Property management was amazing and informative. Great location easy walk to all sites in Seville. Would highly recommend it for a couple or small family.
Response from the Quality Department

Dear Stephen Rauner, we are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us. We will be delighted to welcome you back on your next trip.

Jose L.H. Campos
Quality Department Manager

Elizabeth Mothersill10
MAY 2023
Review without any comments.

Danilo Malaguti9
MAY 2023
Ottimo appartamento, funzionale e pulito
Response from the Quality Department

Dear Danilo,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Ahmed Alaoui9
APR 2023
Excellent séjour tout était parfait.grand appartement avec une cuisine Indépendante. Tout est propre et confortable. Très bien située. Pas loin d´un parking public payant(roma)
Response from the Quality Department

Dear Ahmed,
We are thrilled that you had a pleasant stay in Seville and that you enjoyed the many benefits of the apartment. Thank you for your kindness when writing this review. We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Therese PONVIANNE8
APR 2023
Très bien. Ville magnifique et climat parfait
essentiellement la situation géographique idéale et le calme de l´appartement.
Les odeurs d´égout dans la salle de bain.
Response from the Quality Department

Dear Therese,
We would like to thank you for choosing to stay at our apartment in Seville and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Pedro Codesal Menendez8
APR 2023
La ubicación, encima en semana santa al lado de la giralda pues lo vimos todo
Response from the Quality Department

Estimado Pedro:
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.

Jose L.H. Campos
Director de Calidad

John Mccabe9
MAR 2023
Excellent location, very friendly staff and decent value for money.
Wouldn´t change anything
Response from the Quality Department

Dear John,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.

Jose L.H. Campos
Quality Department Manager

David Wilson10
FEB 2023
like all the other comments this is a 5 simply due to its location and how well the apartment is put together… if l had any fault it would be there are some places that are a bit tired and could use a sprucing up…. but it still works very well… in fact you would be hard pressed to find a better place. DW
Response from the Quality Department

Dear David,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Melanie Orwig8
FEB 2023
The bathroom has a strong smell of mold/mildew
Response from the Quality Department

Dear Melanie,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We count with a professional team to solve any kind of problems that might arise during your stay -do not hesitate contacting us in future occassions. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.

Jose L.H. Campos
Quality Department Manager

Helena Cavaleiro Ladeiro8
FEB 2023
agradável
espaçoso
Response from the Quality Department

Dear Helena,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Gates Cooney10
JAN 2023
A wonderful apartment
Very clean, very comfortable, great service from owner, well appointed, perfect location. Would definitely stay there again.
Response from the Quality Department

Dear Gates,
It is always an honour to read that our guests have enjoyed their experience with us. Thank you for reviewing us and we look forward to welcoming you back again in the future.

Jose L.H. Campos
Quality Department Manager

Maria Bonfiglio10
JAN 2023
Ottima posizione, appartamento molto bello e arredato con gusto, molto confortevole.....centralissimo a pochi passi dalla Giralda, ci siamo trovati benissimo
Nessuna nota negativa
Response from the Quality Department

Dear Maria,
Thank you very much for the praising comment towards the apartment and for the remarks about the surroundings. We are delighted that it would fit your necessities.

Jose L.H. Campos
Quality Department Manager

Barry-Gandhi Ananda10
DEC 2022
L´emplacement est parfait.
Un détail : il manquait un torchon ou 2
Response from the Quality Department

Dear Barry,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.

Jose L.H. Campos
Quality Department Manager

Gemma Cardona9
DEC 2022
Review without any comments.

Ketevan Jibladze10
DEC 2022
Review without any comments.

Martina Eich-Ehren10
DEC 2022
Super gelegene tolle Wohnung
Wunderbare Location, ideale Basis um die Stadt zu erleben
Response from the Quality Department

Dear Martina,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.

Jose L.H. Campos
Quality Department Manager

David Conde Hardisson8.8
NOV 2022
Review without any comments.

Kevin Brown10
NOV 2022
The apartment was clean, well stocked, and conveniently located.. The property manager promptly provided us with a key once we contacted him.
Response from the Quality Department

Dear Kevin,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Inesa Dudiene10
NOV 2022
The apartment met the description and expectations, so it was a pleasure to live. Clean. City center.
Response from the Quality Department

Dear Inesa,
W would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations.

Jose L.H. Campos
Quality Department Manager

Dash Gur9.2
OCT 2022
Review without any comments.

Lynn Granger4
OCT 2022
A month before our trip to Spain I contacted the property via e mail with our arrival time by train from Madrid to Seville. They said it was too soon and they would reach out to me a few days before my arrival. They did not. The night before my arrival I contacted them with my arrival details again.. This time they said to contact them when I got off the train. When I got off the train I texted them twice to notify them of my arrival and arrival time. They did not respond. I called and they answered. I gave them my arrival details telling them I would be there at the apartment in 15 minutes. When our taxi dropped us off on the street, there was no one there. So we stood in the street with our luggage. I called again. No answer. I called again and told them I was waiting on the curb. They said they would arrive in 15 minutes. I made it clear I was not happy. The apartment resembles the pictures and it is well located. But we were very disturbed to have a very large cockroach as a visitor one night. I rent from VRBO frequently and this is my only unsatisfactory experience. I do not recommend and would not stay here again.
Response from the Quality Department

Dear Lynn,
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our apartment. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.
We are very sorry about the miscommunication issues you experienced prior your stay, we will certainly look into the matter. Moreover, we have taken good note of your remarks related to the presence of cockroaches within our grounds; given the climatology of Seville and its geographical position, depending on the humidity and heat, the presence of insects in any establishment, business or private house is unavoidable, nevertheless we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence in the apartment.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
 
Jose L.H. Campos
Quality Department Manager

felix de la fuente10
OCT 2022
Review without any comments.

Sean Guerrero10
OCT 2022
Review without any comments.

raffaele cesare zappala9.6
OCT 2022
the location in the historic center

MARIE PAULE10
SEP 2022
Le meilleur emplacement pour visiter Séville, le calme et l´animation en même temps c´est le top
Response from the Quality Department

Dear Marie Paule, thank you very much for your feedback, it is a pleasure for us to kno wthat you enjoyed your time with us and our prime location.
Hope to meet you soon again.

Aija T.
Quality Department

Susana10
SEP 2022
Un bonito apartamento con una situación inmejorable. Para repetir. Absolutamente recomendable.
La situación perfecta.Está todo a mano, con la catedral a la vuelta de la esquina. El edificio tranquilo y limpio. Al apartamento no le faltaba detalle y el personal muy servicial ya que nos permitieron entrar a las 12:00.
Me gustó todo.
Response from the Quality Department

Estimada Susana, le agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Adele9.2
SEP 2022
Soggiorno piacevolissimo
Appartamento molto carino e riservato Situato vicino alle attrazioni della città, al tram e alla metro Hai praticamente tutto a portata di mano, consigliatissimo!!!
Response from the Quality Department

Dear Adele, thank you again for choosing our apartment on this occasion and for your feedback. We are glad to know we were able to match your expectations and you had a pleasant stay in our apartment. We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Aida gil10
SEP 2022
Muy cómodo, la ubicación perfecta,no le falta ni un detalle.
Response from the Quality Department

Estimada Aida le damos las gracias por haber elegido nuestro apartamento para sus vacaciones. Nos alegra saber que disfrutó de su estancia con nosotros y esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Yoa Diaz8.3
AUG 2022
Todo genial ,la ubicación el piso grande limpio muy bien acondicionado los responsables pendientes nos ofrecieron cambio de sábanas en la semana ,el único pero eran las obras que había en el edificio y no estábamos al tanto ,pero me compensaron por los ruidos .repetire
Response from the Quality Department

Muchas gracias Yoa por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes.
Nuestro equipo trabaja mucho para crear experiencias únicas y dar la mejor atención, muchas gracias por valorar nuestro esfuerzo.
Sentimos leer que las obras puntuales en el edificio afectaron sus vacaciones y sentimos cualquier inconveniente que experimentó. Gracias nuevamente por su visita y críticas constructivas, esperamos volver a tener la oportunidad de servirla en un próximo futuro.

Aija T.
Departamento de Calidad

Nikki10
AUG 2022
Clean and ideal location.
The contact person was very accommodating and hospitable. Information and instructions were clear and helpful. The place was clean and is ideally located if you want to explore the city more. Very accessible to everything (food shops, places to see, restaurants, leisure walks,etc Facilities are great especially for longer stay.
Response from the Quality Department

Dear Nikki, we are very grateful for your comments regarding your stay in our apartments. We are delighted that you had the opportunity to enjoy our excellent hospitality and we look forward to serving you again in the future.

Aija T.
Quality Department

Scott Zech10
AUG 2022
Excellent stay
The apartment was the best of four VRBO´s we stayed in during our time in Spain. Well positioned to visit shops, restaurants and attractions but on quiet street and quiet position within building. Apartment was spacious, clean and well appointed. Genteel was also the best of the management companies we dealt with during our stays.
Response from the Quality Department

Dear Scott, thank you for taking the valuable time to leave a review of your Genteel Home experience. We are delighted to know that you enjoyed your time with us and loved the apartment for its prime location. We certainly hope you will give us the pleasure of welcoming you back in the near future.

Aija T.
Quality Department

laila10
AUG 2022
magnifique appartement
très bel appartement au cœur du centre touristique de Séville. très bien équipé: grand lit très confortable et canapé lit. on a également trouvé tout ce qu’il faut dans la cuisine. Vraiment rien à dire. parking disponible à proximité de l’appartement à un prix réduit.
Response from the Quality Department

Dear Laila, we would like to thank you for the lovely review you shared following your stay in our apartment and we are glad to know that we were able to match your holiday expectations.
We look forward to serving you again soon.

Aija T.
Quality Department

RAFAEL PALACIOS TORRALBA10
AUG 2022
Review without any comments.

Miguel Alzaga9.2
JUL 2022
La bomba del inodoro no funcionaba muy bien. Por lo demás, todo perfecto.

Hamilton10
JUL 2022
Review without any comments.

Karine10
JUN 2022
Très bonne expérience. Accueil impeccable appartement très bien situé.
Response from the Quality Department

Dear Karine, thank you for your feedback. It is a pleasure to know that we were able to make your stay a memorable one.
We hope to see you soon again.

Aija T.
Quality Department

ASTON7.5
MAY 2022
muy bueno
ubicación, buen sitio para quedarse
Response from the Quality Department

Le agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Armando10
APR 2022
Ubicación increíble, limpio, amplio, una joya
Response from the Quality Department

Estimado Armando muchas gracias por compartir su experiencia personal con nosotros y por destacar la limpieza y la excelente ubicación del apartamento.
Esperamos poder servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Marina9.6
APR 2022
Tolle Unterkunft an top Lage.
Sehr sauber, tolle Lage und freundliches Personal.
Response from the Quality Department

Dear Marina, thank you very much for sharing your opinion about your stay with us.
We are delighted to know that our excellent location was a highlight of your stay, in addition to our kind team.
We hope to meet you soon again.

Aija T.
Quality Department

Pedro Santos9.6
APR 2022
Review without any comments.

Joanna9.6
MAR 2022
Bardzo przyjemne mieszkanie, widne i dobrze wyposazone. Blisko do wszystkich atrakcji i super internet.
Lokalizacja super, do wszystkich zabytkow pieszo. Internet super, musialam pracowac przez kilka dni i ani razu nie miala problemu aby zerwalo telekonferencje. Mieszkanie jest bardzo dobrze wysposazone i czyste.
Jedyny minus to 2 oddzielne lozka w sypialni.

Veronique9.2
MAR 2022
parfait
La taille du logement et sa deco. a 5 minutes de la place de la cathedrale, toutes les monument se font a pieds.
les autres locataires etaient un peu bruyant.

Wolfgang10
FEB 2022
Review without any comments.

Agatharr10
FEB 2022
Review without any comments.

Manette Moses8.5
FEB 2022
Marta ( our host) was wonderful! She contacted before our stay to verify meeting time. She greeted us warmly at the apartment and provided a thorough overview. The location is perfect - comfortable beds and quiet location. Marta was very responsive and arranged for a maintenance person to come to our apartment on 3 occasions to address the sewer smell from the bathroom. While the maintenance helped some, we purchased air sprays , had the windows open while we were in the apartment to alleviate the lingering odor. Since we were gone most of the time, we just accepted that the smell was part of old world charm. The smell definitely impacted our enjoyment of the apartment.
Response from the Quality Department

Thank you for taking the time to give us your feedback. We really appreciate your comments.

Thank you for pointing out the service of our staff, their helpfulness is our main strength and we are very sorry for the inconveniences you experienced during your stay. It seems to be some temporary problem as we haven´t received any further comments regarding this.

Thank you for making us your choice accommodation and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Samy8.8
JAN 2022
Recomendable.
Era muy cálido y cómodo, la ubicación excelente!!!
El cuarto de baño olía a mucha humedad y durante la madrugada había fuga de agua del wc (se podía escuchar).
Response from the Quality Department

Muchas gracias por compartir esta valiosa evaluación con nosotros, puede estar seguro de que la información que ha proporcionado será utilizada en consecuencia para mejorar la experiencia de nuestros futuros huéspedes y esperamos que nos visite de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

casimiro7.5
DEC 2021
posizione centrale
Response from the Quality Department

Thank you for your review. We are glad to hear that our superior location was a highlight of your stay.

We hope to be able to welcome you back very soon.

Aija Teilane
Quality Department

Luis Biendicho10
SEP 2021
Fantástico
Ubicación, limpieza y tranquilidad
Response from the Quality Department

Estimado Luis

Muchísimas gracias por tu comentario, es una completa satisfacción saber que fuimos partícipes de tus buenos recuerdos en Sevilla.
Un abrazo

Ana García, Dpto. de calidad

Luis10
APR 2021
Clean, organize, really nice kitchen

Gema9.8
OCT 2020
Excelente ubicación, en pleno centro de Sevilla, junto a la Catedral y la Giralda, así como a la zona de bares y tapeo.
El apartamento en general estaba muy bien pero olía mucho el baño a tubería.

Lellany9
AUG 2020
Bien

Olga10
JAN 2020
Excellent location. Very comfortable and clean
Response from the Quality Department

Dear Olga, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. We look forward to welcoming you back again very soon. Fátima Roca-chief of Customer Service.

Kenza Bk7.3
JAN 2020
- L ´ emplacement exeptionel - Le confort et la déco - Le chaufage fait bruit insuportable - Il est pas possible de laisser ses bagages après l heur du check-out
Response from the Quality Department

Cher Kenza Bk, Tout d´abord, merci pour les conseils qui ont suivi votre récent séjour chez nous. Nous cherchons continuellement à améliorer nos services et vos commentaires sont essentiels à cet égard. Nous sommes ravis de lire que vous avez apprécié l´appartement que nous avons réservé et que vous avez aimé la décoration et que vous étiez à l´aise en tout temps. Nous sommes désolés pour le bruit du chauffage central, si nous avions eu connaissance nous aurions immédiatement envoyé notre technicien. Merci encore pour votre aimable appréciation sur notre hotel, nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche. Fátima Roca - Chef du service clientèle

Ana9.3
NOV 2019
Estaba super bien equipado :)
No me proporcionaron la trona
Response from the Quality Department

Estimada Ana, gracias por su comentario. Le pedimos disculpas por no haberle proporcionado la trona. Ciertamente al recibir su reserva vimos que nos solicitaba cuna y con gusto se la proporcionamos, pero no nos mencionó que también deseaba una trona. De haberlo sabido con mucho gusto se la hubiéramos ofrecido igualmente. Le pedimos disculpas por ello y esperamos que a pesar de esto hayan disfrutado de su estancia con nosotros. Ha sido un placer haberles alojado. Saludos.
Fátima Roca - Responsable Dpto. de Calidad

Chialing10
NOV 2019
The location is just right nearby the cathedral, castle and Main Street. House is really clean and lots of restaurants are nearby.

Cinta Suero9.3
NOV 2019
La ubicación y la limpieza.
Por poner alguna pega que no hubiera un espejo de cuerpo entero. Y la verdad no nos hizo mucha gracia cuando a las 10.15 llamó a la puerta el personal de limpieza cuando hasta las 11,00 no era el check-out.
Response from the Quality Department

Estimada Cinta, gracias por su comentario. Nos alegra saber que les ha gustado el apartamento en todos los aspectos, y que han disfrutado de su estancia. Por otro lado, les pedimos disculpas porque la limpiadora llamara a la puerta antes de la hora de salida. Fue sin duda un error ya que pensaban que habían dejado el apartamento, pero pondremos medidas para que no vuelva a ocurrir una situación así. Saludos.
Fátima Roca - Responsable Dpto. de Calidad

Ana Isabel9.3
NOV 2019
La ubicación es inmejorable y las fotografías son fiel reflejo de la realidad.
El cuarto de baño huele a tuberías y la cisterna pierde agua. Por eso no doy un excelente en todas las categorías.

Georgette8.8
NOV 2019
Very comfy and unbeatable location.
Finding a bracelet on the carpet under a very wide chair with lots of room to clean under.
Response from the Quality Department

Dear Georgette, thanks for your comment. We apologize if you found a bracelet in the apartment, maybe it was lost for the cleaner while she was preparing the apartment. We hope that apart of this you enjoyed your stay and liked the apartment in other aspects. Regards.

Fatima Roca - Chief of Customer Service

Marvin Udall10
NOV 2019
The house was in the center of Sevilla. It was clean and very cosy. The baby cot we needed was provided very nicely, and we were very happy about it. The apartment building was very pleasant also. Our host met us at the ddor, and explained everything very nicely.
The only thing we didn´t like was the parking place. It was very far away from the house, like 1 km. So coming and going back to it in the heat of Sevilla was quite hard.

Yujin9.3
NOV 2019
공간이 넉넉하고 주방시설도 좋습니다 4인 가족 2박 했는데 불편함없이 이용했습니다
숙소에서 알려준 짐 보관 샵이 너무 멀고 비쌌습니다 리셉션이 없어서 예상은 하고 갔지만 그래도 불편함이 있습니다

Caroline9.5
NOV 2019
Très bien placé, spacieux et très bien équipé

Mariaje690810
JUL 2019
Un acierto totalmente. Todo resultó perfecto. Las personas que contactaron con nosotros muy agradables y buen trato. La ubicación del alojamiento es inmejorable, a 100 metros de la Catedral. El coche lo dejamos en el parking que nos habían reservado y no lo cogimos en todo el fin de semana. Estuvimos muy cómodos, el apartamento tiene de todo lo que puedas necesitar. Muy limpio, amplio, y la decoración también muy bien. Las camas estupendas, dormimos fenomenal. Lo recomiendo totalmente. Es que me gustó todo...

James10
JUL 2019
We thought it was a model home for viewing, and it was a very large space compared to our hotels. It’s literally right next to the Alcazar and Cathedral as well as the Iglesia de Caridad. Can’t get a better location.
There wasn’t enough hot water during our stay for 2 of 3 nights. The hot water only lasted for 10 minutes those nights. The host said there was a number to call for the facility but we didn’t have time to call it. We also had to pay the extra fee for checking in late but that was our fault.

Keith10
JUN 2019
Luxurious, quiet apartment. Had everything we needed for a very comfortable stay. Location is right in the heart of historic sights.
Bed is two singles pushed together. Not ideal. Instructions for arrival not clear and exact address of property not provided on booking.com.

Daniela10
MAY 2019
Excelente
La ubicación inmejorable. El apartamento super completo

Patrick10
MAY 2019
Superbe
Excellent. Très bel appartement. Bon emplacement.

Frank10
MAY 2019
Location excellent, very central but also quiet. Reyes gave tips on restaurants etc, which we found helpful

Ola10
MAY 2019
The Apartment is exactly like photos. I highly recommend this apartment.

Velina9
APR 2019
Excellent location for visiting Seville. The apartment is located near the Cathedral and all the sights, shops, tapas bar.

Manuel Juan Amoros10
APR 2019
Todo perfecto

Ana7.3
APR 2019
Localização excelente.
Limpeza da casa muito boa mas a capa de edredon do sofá-cama não estava lavada. Alugámos apartamento para 2 adultos e 3 crianças e só tínhamos cama feita para 2 adultos - o sofá-cama não estava feito.
Response from the Quality Department

Dear Ana, thank you for your comment. We are sorry that the cleaning was not satisfactory, it is an aspect that worries us a lot and we always look for perfection, so we will check what could have happened in your case to improve and that it does not happen again. Regarding the sofa bed, we always leave the sheets in a closet, but we never leave it prepared because we do not know if the clients will use it immediately or it can be a nuisance during the day. We hope that despite this you have been able to enjoy your stay, and we are glad that the location was to your liking. Regards

HYUNJOO PARK10
MAR 2019
방음도 좋고 친구에게 추천해주고 싶음
관광지에서 아주 가까움
온수가 충분하지 않음

지현10
MAR 2019
위치 숙소 자체도 정말 좋아요! 그리고 깨끗합니다! 호스트 분과의 커뮤니케이션도 잘됩니다. 플라맹고 공연도 예약해 주셨어요!
마지막날에 정전이 났는데 출입문 옆에 있는 두꺼비 다 내리고 5분 후에 다 올리면 됩니다.

Bigoudi7310
MAR 2019
Je recommande cet hébergement pour un magnifique séjour à Séville.
Situation géographique idéale (rue très calme), propreté et literie confortable. Appartement clair et bien équipé.
Seul petit bémol : immeuble moyennement bien insonorisé, diificulté à dormir la première nuit (bruit causé par les occupants du 2ème étage après minuit)...

Y3.5
FEB 2019
넓음.
부킹닷컴에 등록된 장소와 달라서 찾아가는데 1시간을 소요함. 하루에 두 번의 정전을 겪음. 시간이 지나면 전기가 다시 들어왔는데, 정전이 일어나서 직원에게 전화하니 5-10분만에 오겠다고 해놓고 30분뒤에 옴. 오고나서 "뭐야 불 켜져있잖아? 문제없지?" 이러고 감. 방음이 전혀 안 됨. 옆집 접시 달그락소리까지 들림. 정전 때 옆집들도 같이 정전이었음. 바닥청소가 잘 안 되어있음. 내가 닦았는데도 검은 것이 계속 묻음. 헤어드라이어 소리는 요란한데 머리가 안 마름. 밖에 나가는 게 더 빨리 마름. 샤워 수압이 약하고 수량 자체가 적어 씻는 시간이 오래 걸림. 부엌 바닥에 물이 샘. 화장실 세면대 물은 안빠져서 쓰면 안 됨. 날벌레가 많음. 스페인까지 와서 눈에 모기 물림. 그리고 투숙객에게 쓰레기 버리는 것을 요구함. 쓰레기장은 숙소에서 걸어서 20분거리임. 집이 매우 크지만 그 집을 데울 정도로 히터를 틀거나 불을 켜면 정전됨. 빛 좋은 개살구임. 제공되는 커피는 내려먹는 커피인데 필터 없음. 나의 세비야 여행을 망친 숙소.
Response from the Quality Department

Dear Y, thank you for your comment. We are sorry that the apartment has not met your expectations. The electricity work off due to a problem that was not ours, as you say it was produced in the whole area and it was a general blackout that occurred in a timely manner for reasons of maintenance of the electricity company. Although the cleaning is not usually a complaint of our customers, we will check this aspect and we will work to improve it, and also the hair dryer and the heater of the house, because we did not know that they did not work correctly. Also if you had called us during your stay, a colleague would have checked and fixed it immediately. We are sorry because you have not been able to enjoy your stay. Regards

Laurie8.8
JAN 2019
Emplacement parfait. Appartement spacieux et très joliment décoré. Accueil charmant. Quelques petits points négatifs cités ci dessous. Mais malgré ces détails, bilan de notre séjour dans cet établissement très positif !! Je le recommande !
Le canapé lit pour la 3éme personne n´était pas prêt à notre arrivée.

Sabine Visser10
JAN 2019
The hot water was a bit on the short side. Hammering on our last day started at 8 am.
Despite the 2 negatives mentioned above our stay was excellent and it did not distract from the beautiful apartment and the really great location. The apartment was beautifully decorated and gave it a homely feeling. And its not dark as one reviewer stated. You just have to open the shutters i. e. Open window and pull up the shutter. It very light after that. The heating worked well and it was cosy dedpit it being winter

Mery10
JAN 2019
Ubicación espectacular

Raquel10
NOV 2018
Inmejorable. Todo perfecto, lo recomiendo 100%, repetiría sin dudarlo.

Begoña8.8
NOV 2018
Comodidad y ubicación perfecta
La ubicación del apartamento fue lo mejor. Todo estaba muy limpio. Tanto los colchones de las camas como el del sofá cama eran muy cómodos.
Es solo una percepción personal y es que al ser un apartamento moderno no habría puesto bañera sino plato de ducha.

Philippe10
NOV 2018
Parfait !! La situation géographique de l appartement pour visiter seville à pied, le confort, la propreté. Je le recommande pour visiter seville en famille !!

Raquel10
NOV 2018
Apartamento inmejorable en todos los aspectos, ubicación, limpieza, trato.... Muy centrico y a la vez tranquilo, desde luego que repetiremos sin dudarlo.

Stef10
OCT 2018
An outstanding apartment in all aspects.
The apartment was spotlessly clean, spacious , fully equipped , comfortable , quiet and ideally located. It made our stay in Seville more enjoyable. The check in was informative and helpful. Unreservedly recommended.

Yan7.5
OCT 2018
位置比较好

frilly9.5
OCT 2018
It was close to everything and the space was very nice. It was plus that it came with an iron, a washer, and a dryer.
There could’ve been a little bit more communication about how to leave. There was a button that opened the door the whole time. The person giving the keys also seemed a bit in a rush.

Maria Jose9.5
OCT 2018
Estancia espectacular, ubicación inmejorable

Roger10
SEP 2018
Netter Empfang. Sehr schönes und geschmackvoll eingerichtetes Appartement. Sehr gute Lage!Alles unkompliziert und super geklappt.

Alex Lopez10
AUG 2018
Lugar ideal para disfrutar Sevilla.
Excepcional equipamiento y decoración. Tenía todo lo que necesitamos y su ubicación es excelente.

M Carmen10
AUG 2018
Muy céntrico. El apartamento está muy bien equipado y es muy bonito.

hoba jom3a10
AUG 2018
everything was perfect

Erendira10
AUG 2018
Maravillosa estancia en Sevilla. Ubicación, tamaño, comodidad y limpieza

Ciprian9.3
AUG 2018
Best location. Difficult to park.

Carlos Arévalo10
JUL 2018
Excelente, 100% recomendado. El apartamento era tal y como lo muestran las imágenes, la ubicación es excelente. Se cuenta con todo lo que se requiere para pasar en esta hermosa ciudad.

Dorota9.8
JUN 2018
It is a lovely apartment in the very heart of The Old Town, close to all the major attractions but far from the noises of the city. The flat is very well equipped, designed in a sophisticated modern style.

Giorgio9
JUN 2018
posizione eccellente, pulizia, struttura molto curata ed accogliente.
divano letto scomodo, boiler in bagno insufficiente per 4 persone

Robert Duthie10
DEC 2017
We stayed the Tomas de Ibarra apartment from 23 Nov for 1 week. It was a perfect location to explore all the sights in Seville by foot and minutes away from all the resturants and bars. Could not have been better and I would recommend to all. Apartment very confortable and facilities were first class. Very enjoyable stay and we will be back in the near future

Elodie8.8
NOV 2017
Appartement très bien placé, spacieux et pratique. Très propre et neuf.
Par contre, appartement du dessus très bruyant, nous avons été réveillé plusieurs fois. Et lors de notre départ, il était prévu que l´on amène nos valises dans une consigne... qui était fermée! Du coup nous avons perdu une demi-journée.
Response from the Quality Department

Merci de partager avec nous vos réflexions sur notre appartement. Nous sommes heureux de savoir que vous l´avez aimé et trouvé confortable. En ce qui concerne les commentaires que vous faites au sujet du bruit environnant, s´il vous plaît comprenez que l´appartement est situé dans un bâtiment résidentiel, et que le bruit des voisins est quelque chose hors de notre pouvoir et quelque chose de puntuelle. Enfin, à propos de la bagagerie. Nous suggérons à nos clients de laisser leurs bagages car ils sont proches de leurs appartements, mais en tant que service externe, nous ne pouvons pas en être responsables. Il y avait apparemment une sorte de problème avec le bureau au moment de l´ouverture, mais, encore une fois, c´est quelque chose qui nous dépasse. En tout cas, nous espérons que ces problèmes n´auront pas eu beaucoup d´influence sur votre séjour chez nous, et espérons vous revoir bientôt. Meilleures salutations.

Maria del sol10
NOV 2017
Perfecto .todo igual que las fotos
ubicacion perfecta en todo el centro pero sin ruido

Sue Woolhouse9.5
NOV 2017
Apartment was well furnished, exactly as shown in the photos and very clean. Despite it being very close to the cathedral etc. there was no noise from the street as it overlooks an internal courtyard.
The air conditioning worked well but beware of opening the windows if you are susceptible to mosquito bites.

Michael Ledet & Pat Brady10
NOV 2017
My wife is an historian (Matha Wahungton´s biographer) and I am an artist. We are seniors who like to be in pleasant surroundings. You We so enjoyed Seville especially because we had such a wonderful apartment in the very center of everything. The apartment was large, airy with much natural light. It was beautifully and comfortably appointed. I would rate our experience at the top and highly recommend this apartment.

debbarh9
NOV 2017
thank you for your kindness and your professionalism

We really enjoy our trip

Gordon Ramsay9.5
NOV 2017
Great location. Nice apartment although a little dark.
Very clean. Staff were very good.
Response from the Quality Department

Dear guest. Thank you for taking the time to let us know your opinion about our apartment. We are happy to know that you enjoyed your time with us. Regarding your words about the apartment being a little dark, it surprises us, since it is something most of our guests praise, all the light that illuminate our rooms through the windows, that occupy almost the whole wall of the living room and the bedroom. Best regards.

Clare hemelryk10
OCT 2017
Beautifully appointed apartment in the heart of Seville. Clean and spacious. I would highly recommend it.

Nastaran Salili10
OCT 2017
The apartment situated in the heart of old town close to all attractions, restaurants and shops. It is very modern and facilities are excellent. we were a family of four and were very comfortable in every aspect. The place is absolutely top class.

Anne10
JUL 2017
This apartment was everything that I wanted. It was modern and clean. It had good light during the day with the windows. Air conditioning worked very well. Wifi was great. Hair dryer was wonderful. Beds were comfortable. The kitchen was stocked with enough utensils to cook some meals. I stayed there for two weeks, and I would definitely stay there again. The location could not have been better for what I was doing. I had a short ten minute walk each morning to where I was working. The apartment is also just around the corner from the cathedral and Alcazar. Lots of great restaurants near by also. I highly recommend this company as well. The check-in was flawless, and my communication with them leading up to the stay was great.

Michel9.8
MAY 2017
Très bel appartement tout à fait conforme à à description. Idéalement situé et calme
En outre , l arrivée est parfaitement organisée et les explications claires . Enfin , nous avons pu rester un peu plus longtemps dans l appartement , ce que nous avons beaucoup apprecie compte tenu de notre vol tardif .nous n hésiterons pas à faire appel à genteelhome une autre fois pour son sérieux et la qualité des biens proposes

Jose luis10
APR 2017
Magnifico apartamento. Muy bien situado y tranquilo a la vez. Todo completamente nuevo. Amplio y confortable. Comodisimos los colchones. El unico punto negativo aunque no achacable directamente al apartamento fueron los ruidos por obras en la finca desde antes de las 8 de la manana.
Response from the Quality Department

Estimado José Luis, muchas gracias por su magnífico comentario sobre el apartamento. Hemos estado investigando en todo el edificio y puedo asegurarle que no hay ninguna obra de ningún vecino. Entonces, o bien la han acabado ya o bien puede que fuera del edificio de al lado, y que debido a algo puntual se escuchara ese día en el apartamento, pero en la Comunidad no hay ninguna obra ahora mismo. Gracias de nuevo por su colaboración y confianza.

Cornelia9.8
APR 2017
Tolle Unterkunft mitten in der Stadt. Die Wohnung liegt absolut ruhig zu einem Innenhof.
Besonders toll ist die Lage nur eine Staße von der Kathedrale weg.
Absolut empfehlenswert!!

JAMES BAHRAMI10
MAR 2017
This is beautiful brand new apartment. we enjoyed very much for our stay for a week. When wanted to extend it was not available.we moved to other closeby apartment the company has.That was nice too, with couple of shortcoming.