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Santa Teresa Terrace VI
Duplex

Seville · Santa Cruz

9.2 (88 valuations)


1-4
People

2
Bedrooms

2
Bathrooms

100 m2
Surface

About accommodation

Discover the absolute charm of this stunning duplex apartment, located in a captivating restored Sevillian townhouse, nestled between the picturesque streets of Santa Teresa and the impressive Santa Cruz Square. Meticulously restored, this space showcases the original architectural elements, creating an exceptional environment where our guests can indulge in unparalleled tranquility and comfort.

As you step into the ground floor, you’ll be greeted by a modern, fully equipped kitchen and a cozy dining table, along with one of the bedrooms. Moving upstairs, you’ll find a light-filled living room, illuminated by a skylight and a window offering panoramic views of the majestic Giralda tower. On this floor, you’ll also discover the second bedroom. Both bedrooms feature en-suite bathrooms with showers. One boasts a spacious queen-size bed measuring 1.50 x 1.90 meters, while the other offers two twin beds measuring 0.90 x 1.90 meters each. Undoubtedly, the highlight of this apartment is its magnificent terrace with a sun deck and a refreshing shallow pool (open from April to September inclusive), allowing you to cool off while enjoying breathtaking views of the charming Santa Cruz neighborhood and the iconic Giralda tower.

The surrounding area of the apartment is simply incomparable. Santa Teresa Street and Santa Cruz Square are two enchanting locations, brimming with history and tradition. Just steps away from the apartment, you’ll find cozy traditional bars where you can savor the city’s finest tapas, as well as small shops and countless places and corners to explore. The Cathedral, the Alcázar, and the Giralda are within a short walking distance, inviting you to discover these architectural marvels in all their splendor

Air conditioning Central
Heating Central
Services Soap, gel, shampoo, sheets and towels
Pool Private
Pets Not allowed
Cot Available
Terrace Private
Floor 2nd Floor
Elevator Available
Fiber internet Free
Television Smart TV
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VUT/SE/05583


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:



• Catering service whose menu can be consulted here


• Reception and luggage custody service. 5€ per suitcase and day.


• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.


*Possibility of daily periodic cleaning apart. Ask for price.


Apartment’s Rating

9.2 (88 Valuations)

Location
9.7
Quality
8.8
Cleaning
9.2
Staff
9.5
Facilities
9.3
Recommendable
8.8

We are interested in your opinion


Our Guests’ Opinions

Paloma Perez-Solero10
JUN 2024
Zona muy bonita y apartamento muy limpio y agradable
Response from the Quality Department

Estimada Paloma:

Agradecemos su comentario. Nos complace saber que encontró la zona muy bonita y que el apartamento fue de su agrado, destacando su limpieza y agradable ambiente. Su opinión es muy valiosa para nosotros. Esperamos tener el placer de recibirle nuevamente en el futuro.

Samantha Smith10
MAY 2024
Great apartment right where you want it - close to everything, 5 min walk to Cathedral and all the restaurants. Very clean and well kept. If we had any queries the Host responded virtually immediately. Will be returning!
Response from the Quality Department

Dear Samantha,

Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.

Claire Debril10
MAY 2024
Très bel appartement, très bien situé pour explorer et visiter Seville ! La terrasse de l’appartement est magnifique et très agréable.
Response from the Quality Department

Dear Claire,

Thank you for your kind words. We are delighted to hear that you enjoyed our beautiful apartment and its prime location for exploring and visiting Seville. It´s wonderful to know that you found the terrace to be magnificent and enjoyable.

We hope you had a memorable experience in Seville, and we would love to welcome you back in the future.

Mayssen Ouertani10
MAY 2024
Magnifique séjour, hôtes agréables et réactif
Response from the Quality Department

Dear Mayssen,

Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.

KENAN ATAKAN ORUÇ10
MAY 2024
Review without any comments.

Noemi Deanesi10
APR 2024
Casa pulitissima, host impeccabile, le camere garantiscono privacy. Perfetto per un weekend.
Response from the Quality Department

Dear Noemi,

Thank you for your kind words. We´re thrilled to hear that you found our home impeccably clean and our host exceptional. It´s wonderful to know that our setup ensured privacy for your stay. We´re delighted that you had a perfect weekend with us. Should your travels bring you back this way, we´d be honored to host you again for another enjoyable stay.

Haube Ryneck10
APR 2024
Appartement au centre, très pratique pour tout faire à pied. Personnel très accueillant !
Response from the Quality Department

Dear Haube,

We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.

Paul Robinson10
APR 2024
Gracias for a great stay - loved the property and the location!
Response from the Quality Department

Dear Paul,

We´re thrilled to hear that you had a great stay and that you loved both the property and its location. It was our pleasure to host you, and we hope to have the opportunity to welcome you back in the future.

Beth Liggitt10
MAR 2024
Wonderful location!!! The flat is nice, but the location is what made it for us. Loved the rooftop patio.
Response from the Quality Department

Dear Beth,

Thank you for your kind words. We´re thrilled to hear that you enjoyed our wonderful location and that it made your stay special. We´re glad you appreciated the rooftop patio as well. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

Roman Korotin7
MAR 2024
Great location next to a park & wonderful little square with orange trees, and just 5 mins walk from the Cathedral and Alcazar. Nice terrace with a pool (though of no value as it was still off season), also it was advertised as private but seemed to have shared access with one other top floor apt.
Apartment is super tiny, also it is split across 2 levels with a very steep staircase. This may be an okay setup for 2 couples or friends, but pretty much unusable for families with small kids. Kitchen is also tiny even for basic cooking. We let hosts know our arrival time in advance but no one was there to greet us, took a couple of phone calls and 30 mins waiting until someone finally showed up. We were provided with no apology and quite an attitude from both hosts. Moreover, the cleaning lady was still inside frantically trying to finish the job even though it was way past check in time.
Response from the Quality Department

Dear Roman,

Thank you for sharing your recent experience with us, and we´re glad to hear that you enjoyed our great location near the park and the charming square with orange trees, as well as the proximity to major attractions such as the Cathedral and Alcazar.

We appreciate your feedback regarding the terrace and pool area. Please rest assured that the pool is indeed private and not shared with any other guests, as stated on our website. Regarding the layout of the apartment, we strive to provide accurate information about our accommodations to ensure our guests have a clear understanding of what to expect and be able to make informed decisions about it.

Regarding your check-in experience, we sincerely apologize for the delay and any inconvenience caused. While we aim to provide a seamless arrival experience for our guests, unexpected situations can occasionally arise that may result in delays. We appreciate your patience and understanding in this matter.

It´s disappointing to hear about your interaction with our team, and we apologize if their attitude did not meet our usual standards of hospitality. Rest assured that we will address this internally to ensure that all our guests receive the warm and courteous service they deserve. Once again, we appreciate your feedback, as it helps us to continually improve our services. We hope to have the opportunity to welcome you back for a more positive experience in the future.

Quality Department.

Sabien Lapauw10
JAN 2024
Reeds 4e keer in dit appartement. Ook heel tevreden over de communicatie.
Response from the Quality Department

Dear Sabien,

Thank you for your loyalty and for choosing to stay in our apartment for the fourth time. We´re delighted to hear that you are satisfied with the communication during your stays. Your continued support means a lot to us, and we look forward to welcoming you back again in the future.

Inger Furnes7
JAN 2024
Weekendtrip
Comfortable beds. Great shower. Great location for walking to everything. Restaurants almost at our doorstep. Public parking a 2 minutes walk away
No sun at the roof top as it was not facing the sun this time of year.
Response from the Quality Department

Dear Inger,
Thank you for your feedback regarding your weekend trip. We´re delighted to hear that you found the beds comfortable, enjoyed the great shower, and appreciated the convenient location for walking to various attractions and restaurants. It´s always a pleasure to know our guests had a positive experience.

Regarding the rooftop, we regret that it didn´t receive direct sunlight during your stay due to the time of the year. Unfortunately, this is a natural occurrence based on the sun´s position. We invite you to come back at another time of the year where you can enjoy the sunshine.

Thank you for choosing us, and we look forward to welcoming you back.
Best regards,
Quality Department

Gonzalo Cavada9
NOV 2023
Review without any comments.

Nikita Kadam Sekhon8
OCT 2023
This Apartment is at a fantastic location and hosts were super responsive. It´s so close to all the sights you want to see as well as many fabulous restaurants. It´s great that the building does include an elevator, but be ready to go up some super narrow and steep stairs inside the apartment. I think this stay would have been perfect if the place was better maintained. The door handle to the terrace was completely missing - during check-in the staff mentioned they could send maintenance to fix it, but we didn´t have time to stick around. The upstairs shower wasn´t fully cleaned, and the drain backed up almost instantly. We cleaned the hair out of it, but it still backed up, so we had to take extremely quick showers. There was a rainstorm during our stay, and the skylights were shaking and making some pretty scary noises. Water dripped in from them and ran down the wall on to the staircase, creating a hazard. You can hear everything going on in the hallways outside since it echoes
Response from the Quality Department

Dear Nikita,

Thank you for taking the time to share your thoughts about your stay at our apartment. We´re delighted to hear that the location and our responsive team positively impacted your visit to the area. Your feedback regarding the maintenance concerns is sincerely appreciated.

We apologize for the inconveniences you experienced and regret that the offered solution for the terrace handle and the shower issue couldn´t be addressed during your stay. We understand the importance of a seamless and comfortable experience, and we´re genuinely sorry for falling short in this regard.

We also regret that during your stay, the weather was not the best and there was a storm that disturbed your rest. Typically, the weather in Seville is very pleasant and calm, allowing for a perfect rest. Therefore, we regret that you experienced this unusual situation.

We genuinely appreciate your feedback, and we´ll take significant steps to prevent these issues from recurring in the future. If you reconsider staying with us again, we´d be eager to provide an experience that reflects the high standards we strive for.

Sandrine Dubois8
OCT 2023
Nous avons passé un très agréable séjour. Le logement est parfait pour deux couples et idéalement situé, proche du plus beau quartier de Séville et le plus touristique, mais dans une ruelle au calme. Il mériterait un petit rafraîchissement. Nous recommandons ce logement et l’accueil de Genteelhome est parfait.
Response from the Quality Department

Dear Sandrine,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department

Julie Farese10
OCT 2023
Excellent apartment in a beautiful and convenient location! Easy to communicate with and very responsive. Rooftop deck was perfect and we enjoyed it each day. Only thing to mention is the upstairs shower drain backs up very easily. Had to turn water on and off while using so as not to overflow onto the floor. I did bring this to the host’s attention for their information. But did not hinder our stay and the wonderful time we had.
Response from the Quality Department

Dear Julie,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department

Alyssa Culberson10
SEP 2023
This place was beautiful! Such an amazing place to stay. Would highly recommend this location. It was right in the middle of all the best sights and the apartment was great as well! Couldn’t recommend it more!
Response from the Quality Department

Dear Casey,
It´s wonderful to hear that you enjoyed the beauty of Seville. Our proximity to the city´s significant attractions is a deliberate choice to enhance our guests´ experiences. Your feedback serves as a reminder of the importance of our location. Thank you for sharing your thoughts, and we hope to welcome you back for another enjoyable stay.
Kind regards,

Quality Department

Carlos Peña Lopez10
AUG 2023
Todo perfecto!
Response from the Quality Department

Querido Carlos,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Saludos cordiales,

Departamento de Calidad

Nadine Hitillambeau10
AUG 2023
Ce logement est une pépite en terme d’emplacement. A deux pas des principaux centres d’interêt, et pour ne rien gâcher, le bassin sur la terrasse est idéale pour les jours de canicule. Cerise sur le gâteau, les contacts sont très réactifs et toujours prêts à aider.
Response from the Quality Department

Dear Nadine,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,

Quality Department

Jean Paul Servant10
AUG 2023
C’est vraiment un beau logement super bien placé. Tout se visite à pieds. La terrasse sur le toit est génial. L’hôte est super gentil. Je recommande sans hésitation ce logement
Response from the Quality Department

Dear Jean Paul,
Having you as our guest at Santa Teresa VI in Seville was a true pleasure. We´re thrilled that you enjoyed your stay and that our accommodations met your expectations. Your feedback encourages us to maintain our commitment to excellent service. We hope to have the opportunity to welcome you back in the near future.
Kind regards.

Quality Department Manager

Filomène Guillard10
AUG 2023
Très bel appartement et très bien situé en plein centre on peut tout faire à pied. La climatisation fonctionne très bien et heureusement car nous avons eu plus de 40 degrés
Response from the Quality Department

Dear Filomène,
We´re delighted to know that you found the apartment beautiful and well located in the heart of the city. Walking around sounds like a great way to explore. We understand that Sevilla´s summer temperatures can be quite intense, often exceeding 40 degrees.Ensuring our guests´ comfort is a priority, and our air conditioning systems are designed to provide a comfortable environment regardless of the weather. We hope you had a wonderful stay overall, and we´d be thrilled to host you again in the future.
Kind regards.

Quality Department Manager

Andrzej Gajewski10
JUL 2023
Great location and tarrace
Response from the Quality Department

Dear Andrzej,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department

Kate Lowe10
JUL 2023
Fantastic location - everything easily walkable, yet felt quiet / private. The rooftop dip pool was so great to have. Perfect host - proactively contacted me, really clear information, very responsive on messages, met us at the property on time. Would absolutely recommend the apartment and the hosts to anyone visiting Seville!
Response from the Quality Department

Dear Kate,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Myriam Lemire10
JUL 2023
Super appartement en duplex avec une magnifique terrasse. Il est très bien situé dans le quartier Santa Cruz et la rue est calme. La petite piscine (environ 40cm de profondeur) est très agréable pour se rafraîchir entre les visites. excellent emplacement, nous pouvons tout faire à pied. Nous avons bien été bien accueillis. Je recommande.
Response from the Quality Department

Dear Myriam, Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip. Kind regards. Jose L.H. Campos Quality Department Manager

Eliane Cousineau8
JUL 2023
Beau logement. Il est sur deux étages. Une chambre est adjacente à la (petite) cuisine et l’autre chambre est à l’étage avec le salon. Il est à noter que la piscine n’en est pas vraiment une. C’est davantage un très grand bain extérieur (pas de filtreur). Ça rafraîchit durant les journées chaudes. Sinon c’est super bien situé, tout se fait à pied. A conseiller pour un couple ou une famille avec deux enfants.
Response from the Quality Department

Dear Eliane,
We truly value your feedback and apologize for any discomfort you experienced during your stay. Your review is vital to our continuous improvement. We appreciate your kind comments and are committed to ensuring a better experience on your next visit.

Jose L.H. Campos
Quality Department Manager

Mark Virgil Manangan10
JUL 2023
This place in Sevilla was in easy walking distance to places on top of being in a great location. So much to do and see while we stayed here. The team was so helpful with us finding local restaurants and places of interest with great recommendations. Easy to keep in touch if anything came up and would be staying here again!
Response from the Quality Department

Dear Mark Virgil,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Karen Newton8
JUN 2023
Excellent location. Excellent customer service. The home is not accurately described. You walk into a kitchen and one small en suite bedroom is off the kitchen. The area is very tight and dark, the shades need to be down for privacy. You walk up very steep stairs to a small living area with TV and the second bedroom. Off this area is the entrance to the patio with the shallow pool. Caution: the doors lock automatically and you WILL be locked out on the patio or the apt. if you do not carry your keys with you at all times.
Response from the Quality Department

Dear Karen,
Thank you for your feedback. We appreciate your comments and apologize for any inconvenience you experienced. We will take your feedback into consideration and work towards providing a better description and improved experience for our guests. Your satisfaction is important to us, and we hope to have the opportunity to welcome you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Susanne Schuepbach10
JUN 2023
Sehr zentrale Lage. Man kann alles zu Fuss machen. Schöne Dachterrasse mit Minipool.
Sehr kleine Badezimmer ohne Ablagefläche. Die Einrichtung sieht sehr billig aus.
Response from the Quality Department

Dear Susanne,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.

Jose L.H. Campos
Quality Department Manager

Anthony Smith10
MAY 2023
A great location only a short walk from the Cathedral . Close to the centre with lots of choice of places to eat and drink. Although amenities are very close, the apartment is in a quiet area which was very peaceful and relaxing.
Response from the Quality Department

Dear Anthony,
Thank you for your review. We´re thrilled to hear that our apartment´s location provided convenience to you in a quiet area. We take note of your feedback. We hope to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Chris Cundari10
MAY 2023
Amazing rooftop. perfect locaiton.
Response from the Quality Department

Dear Chris,
We sincerely appreciate your feedback and we hope to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Maud Baudin8
MAY 2023
Le logement est extrêmement bien situé en plein centre ! Logement pratique, propre mais assez impersonnel… asceptisè … la terrasse mérite d être mieux mise en valeur, décorée … elle serait tip top !! Je recommande néanmoins ce logement car vraiment bien situé à proximité à pieds de tout et à 5 mn de la Giralda
Response from the Quality Department

Dear Maud,
We appreciate your feedback regarding the decor and presentation of the terrace. We´ll take it into consideration to improve the overall experience. We´re glad you found the location convenient and enjoyed the cleanliness of the apartment.
Kind regards
Jose L.H. Campos
Quality Department Manager

Aimee Hazley8
MAY 2023
The location was incredible and walking distance to all the big tourist attractions and a ton of restaurants. Taxis knew the location and it was easy to arrange transportation. the host was great in communicating restaurant recs and our delayed arrival. We traveled with my elderly parents and our 1-year-old baby and the place was not ideal for older people or babies with the intense stairway and hard surfaces. There are no dressers for clothing so we felt like we were living out of our suitcases for 4 days and no surface space in bathroom to leave any toiletries out. the upstairs "pool" is about 1.5 feet in depth and freezing water even when it was 90 degrees out. It was nice to put our feet in but was not ideal for actual relaxing/sunbathing. the living room furniture was uncomfy and not ideal for hanging out. definitely recommend for 2 young couples without kids that are out most nights!!
Response from the Quality Department

Dear Aimee,
Thank you for your detailed feedback. We´ll take it into consideration to improve our service. We´re glad you enjoyed the incredible location and the host´s communication.
Kind regards
Jose L.H. Campos
Quality Department Manager

Mélanie Ménard9
MAY 2023
Bel appartement avec un emplacement idéal exceptionnel.
L’emplacement exceptionnel et la grande terrasse avec très belle vue.
Les pièces au rez de chaussée sans réelle fenêtre sur l’extérieur. La piscine n’est pas une piscine mais un bassin (40 cm de profondeur) et est sale.
Response from the Quality Department

Dear Mélanie,
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused by the cleanliness of the pool. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.

Jose L.H. Campos
Quality Department Manager

Omar Javier Acosta Acosta10
MAY 2023
Great Location, easy walk to most of the popular attractions Easy to work with and quick communications
Response from the Quality Department

Dear Omar,
Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.

Jose L.H. Campos
Quality Department Manager

Livia Giusti4
APR 2023
Carino. La terrazza è grande anche se la piscina non è veramente una piscina ma più una tinozza. C’è molto rumore dal palazzo interno e non c’è un vero ‘salotto’. Inoltre c’è molto poca luce.
Response from the Quality Department

Dear Livia,
We sincerely appreciate your valuable feedback and would like to express our gratitude for taking the time to share your experience. We apologize for any inconvenience caused by the noise and your general impression of the layout of the apartment. We understand the importance of a tranquil environment and comfortable communal space. On a positive note, we are delighted to hear that you found the terrace spacious and charming. Your observations regarding the pool and lighting have been duly noted, and we will explore ways to enhance these aspects. Thank you once again for your feedback, and we hope to have the pleasure of hosting you again in the future.

Jose L.H. Campos
Quality Department Manager

Laetitia LETENDARD10
APR 2023
Sublime séjour Très bel emplacement Logement parfait
Response from the Quality Department

Dear Laetitia,
We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.

Jose L.H. Campos
Quality Department Manager

Kim Corfman8
APR 2023
The apartment couldn´t be more ideally located to explore Seville. Lively neighborhood, but quiet inside (probably because many windows don´t open to the outdoors). The highlight is the terrace off the living room. The rooms are small but functional. The kitchen is well-equipped and the washing machine is handy (though we couldn´t find the clothesline and didn´t receive a response when we asked about it). We were met at the apartment after we arrived and given a quick tour. Getting in and out of the apartment on our own was a bit more complicated. There are four keys involved, three of which look similar. (After a few days we finally had them straight!) Since there was only one set of keys, coordinating our comings and going was challenging. Very nice stay in Seville!
Response from the Quality Department

Dear Kim,
Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

Jules Dessingue10
APR 2023
Excellent séjour! Le logement est idéalement situé à quelques pas seulement des principaux monuments, des restaurants et alimentations. Tout est pensé pour nous faciliter les choses: café, eau, sucre, sel, jusqu’au dosettes huile et vinaigre. Ce appartement est très fonctionnel, rénové avec goût, nous avons apprécié les 2 chambres et les 2 salles de bain. La cerise sur le gâteau : le roof top qui permet de se relaxer entre les visites. Et la possibilité de se rafraîchir en terrasse n’est pas négligeable avec le climat à Séville.
Response from the Quality Department

Dear Jules,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Seville. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Linda Fanelli10
MAR 2023
Wonderful area! Close to parks and restaurants. Fabulous patio.
Response from the Quality Department

Dear Linda,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Gabriele8.3
MAR 2023
Madridd Cerrajeros
C. deel Poeta Blas de Otero, 36,
28017 Madrid
911982483
cerrajeros Madrid

Britta Thorenwaite10
MAR 2023
Beautiful spot, really well run and greeted by a lovely rep who had lots of info. Our only disappointment was that the pool wasn´t open yet and we had a blindingly sunny and warm weekend! Overall, a really top visit!
Response from the Quality Department

Dear Britta,
Thank you for this review and for having chosen us for your stay in Seville. The opening months for the pool is from April to September. We will be delighted to welcome you back again between these date so you can fully enjoy the perks of the terrace.
Thank you again for staying with us.

Jose L.H. Campos
Quality Department Manager

Yvonne Marx7
MAR 2023
Review without any comments.

Louise Richards10
FEB 2023
The customer service was exceptional. Communication before and during our stay was fantastic and them were easily contactable and responsive throughout our stay. We were greeted with great warmth and friendliness. We were provided with plenty of local information. We had an issue with the hairdryer which was quickly replaced. The accommodation was clean and perfect for 2 couples for a few nights. Would highly recommend.
Response from the Quality Department

Dear Louise,
Thank you for choosing our apartment and for praising the service of our dedicated staff. To provide our customers with comfortable stays is our main task and we are delighted that you enjoyed your time. We look forward to receiving you back again soon.

Jose L.H. Campos
Quality Department Manager

Laszlo Ranky9
FEB 2023
It is recommended
Location is excellent, very quiet, no noise.
When choosing the appartment on the site, you cannot identify from the photos the one you selected.
Response from the Quality Department

Dear Laszlo,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.

Jose L.H. Campos
Quality Department Manager

Lapauw Sabien9
FEB 2023
Review without any comments.

Peter Dr Holler8
JAN 2023
Zentral mit schöner Terrasse
Sehr schön gelegen, hübsche Terrasse mit Wasserbecken..zentral..
Leider ist die Wohnung in der kalten Jahreshälfte nicht ausreichend heizbar, die Gäste frieren. Der TV Remote und ein Korkenzieher haben gefehlt, wurden nach Auffordern aber dann sofort gebracht..☀️
Response from the Quality Department

Dear Pierre,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Deborah Basso10
DEC 2022
Casa bellissima, ideale per due coppie anche perché le camere sono su due livelli diversi e hanno il loro bagno all’interno. Unica pecca forse bagno un po’ piccolo ma con quello che serve per un soggiorno breve. Il terrazzo è stupendo con una bellissima vista e grazie anche alla temperatura che abbiamo trovato, ce lo siamo proprio goduto. L host che ci ha accolto ci ha dato tantissimi consigli ed è stata super gentile e disponibile. Posizione incredibile, nel pieno del centro e vicino a tutto. Consigliatissimo!
Response from the Quality Department

Dear Deborah.
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Emma Jerman8.3
NOV 2022
Santa teresa
The location perfect for sight seeing.
Sparsely furnished the kitchen was poorly equipped - the ´private´ terrace was beautiful but shared with another apartment.
Response from the Quality Department

Dear Emma,
Thank you for reviewing your recent stay at our apartment. It is wonderful to hear we were able to make your stay special. We would like to take this opportunity to clarify that both the terrace and the pool are private to your apartment and no othet but the guests staying in it are allowed to make use of it.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Rosalicia Arango10
NOV 2022
la ubicacion, limpieza y que el edificio tiene ascensor!!
Response from the Quality Department

Estimada Rosalicia:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.

Jose L.H. Campos
Director de Calidad

Günter Neumann7.9
OCT 2022
perfect location, with a beautiful sun terrace
Great roof terrace
Response from the Quality Department

Dear Günter,
We would like to thank you for this kind review of our apartment and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Nelson Fernando Carvalho Castro9.7
OCT 2022
The location is just perfect! The apartment is gorgeous and the terrace makes it a 10. Genteelhome is easy to communicate with and very helpful. Bonus? There is an elevator!

Megha Kalani9.7
OCT 2022
The apartment was in the heart of Seville with a 5 min walk to the Alcazar - lots of great restaurants and bars and a great neighbourhood. The apartment was really nice but slightly on the pricier side in terms of value for money.

David Smale7.3
SEP 2022
This apartment is in a perfect location, it was easy to get there from the airport (21 euros) by taxi. Great for walking round, getting to the centre of town, restaurants, attractions etc. Also quiet. Very nice roof terrace. Two sun loungers. However we were disappointed with the cleanliness internally.
Response from the Quality Department

Dear David, thank you very much for choosing our apartment and for sharing the insights regarding your personal experience. Your comments help us to understand how our guest enjoy their stays, and what we can do better. We are very sorry for any inconveniences you experiences during your stay, next time, please do not hesitate to contact our team to point our any imperfection in our services, so we can assist you as soon as posible.
We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Veronica Treviño9.7
AUG 2022
Muy agradable . el departamento limpio y muy bien ubicado . La terraza la disfrutamos mucho.
Response from the Quality Department

Estimada Veronica, muchas gracias por su opinión. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.

Aija T.
Departamento de Calidad

Elizabeth Theodoulou9.3
AUG 2022
Ideal location in Sevilla...close to restaurants, shopping, and historical sites. The rooftop deck is fabulous...a great spot to sit and gather with beautiful views of the city.
Response from the Quality Department

Daer Elizabeth, thank you very much for staying with us. It was a pleasure for us to assist you during your stay in Seville on this occasion and we hope you will visit us again in not too distant a future.

Aija T.
Quality Department

Becky Wilkinson10
AUG 2022
The apartment is perfect and exactly as described! There were 4 of us staying and there is lots of room. The terrace is a perfect addition and although the pool is small, it is just what you need to cool down! The location of the apartment is excellent and is within walking distance of everything.
Response from the Quality Department

Dear Becky, thank you very much for your opinion about our apartment. We are delighted that it met your group´s expectations and you had a memorable stay with us.
We hope you will visit us again in not too distant a future.

Aija T.
Quality Department

Michael Allen10
JUL 2022
Fantastic apartment right in the centre of the historic district. So close to the Real Alcazar, the Cathedral and some of the best Tapas bars. We were met by an agent who was helpful and really knowledgeable; his tips on places to eat and see authentic Flamenco were spot on. The roof terrace is a lovely addition although in July when we visited it was too hot to spend much time up there between 10:30-16:30. Overall fantastic and highly recommend
Response from the Quality Department

Dear Michael, thank you very much for the comments you made about your visit. They help us to understand how our guests experience their stay with us.
We hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Sergio9
JUN 2022
Exclente ubicación.
Response from the Quality Department

Muchas gracias Sergio, muchas gracias por elegir nuestro apartamento.
Gracias por destacar la ubicación del apartamento. Nuestro apartamento está situado junto a las principales atracciones de la ciudad lo que facilita la estancia a nuestros huéspedes.
Nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.

Aija T.
Departamento de Calidad

Caroline van der Plancke9.2
JUN 2022
Review without any comments.

Gail Swisher10
JUN 2022
Very convenient location in Barrio Santa Cruz. We were steps to the lively neighborhood restaurants and shops, but down a quiet lane. Loved the rooftop terrace to unwind after hectic sightseeing. Apartment is small, but appreciated en suite baths for the two bedrooms and the small kitchen for quick breakfasts. Highly recommend.
Response from the Quality Department

Thank you very much for your comments regarding your stay in our apartment with its unbeatable location. We are glad to know that you had the opportunity to enjoy it.
We appreciate your kind recommendation to other guests and hope to meet you in near future again.

Aija T.
Quality Department

Morgan4
MAY 2022
The pics of this property completely oversell it for what it is. The rooftop is the only attractive quality of the listing and even then the "pool" is a small pond, probably about 6 inches of water. The towels were cheapest quality possible and the rooms were no frills with windows that look out onto nothing. I wouldn´t recommend this property unless you want overpriced hostel.

Lorraine10
MAY 2022
Amazing location close to lanes and old town and cathedral with rooftop plunge pool
Roof top terrace with pool and location
Kettle could be bigger for four people 😆 .. also a few more coat hangers plus drawers
Response from the Quality Department

Dear Lorraine, thank you very much for your kind feedback regarding your stay and suggestions which will help us to improve our services.
We look forward to meeting you soon again.

Aija T.
Quality Department

Carina10
APR 2022
A great spot and a perfect location. Walking distance to everything you need in Seville. Simple, clean and purposeful accommodation with comfortable beds and a beautiful Terrace for views.

Virginia McDaniel7.7
APR 2022
The apartment provided everything we needed for a short term stay. Ikea style modern was fine, but not luxurious. Internet service was spotty and often unavailable (hence no TV). We were very surprised that no provision was made to service the plunge pool that is the main feature of the apartment. It turned green after the first hot day. Staff was responsive when we called but it meant we missed a couple days of use since it had to be drained and cleaned.
Response from the Quality Department

Dear Virginia, thank you very much for your comments. Although it seems that some aspects of the stay did not match your expectations, we appreciate every form of feedback. We are sorry for any imperfections during your stay, and we would like to thank you for pointing out the efficient service you received when reporting this issue.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

Anissa9.7
APR 2022
Nous avons passé un très bon séjour, l’appartement est très bien situé, très propre et bien équipé, mais peu chaleureux (manque de déco). Il manquait quelques équipements de confort : mouchoirs, savon pour les mains (cuisine et salles de bain), plaids, serviettes pour l’extérieur. Accueil et communication facile et très agréable. Le temps ne nous a pas permis de profiter de la terrasse mais ce doit être super par beau temps !

Judith9
FEB 2022
Die Wohnung ist gut, wenn auch kleiner als man durch die Bilder vermuten könnte. Auch die Badezimmer sind sehr klein. Die Lage mitten in der Altstadt / Santa Cruz ist einfach unübertroffen. Auch die Dachterrasse ist sensationell.
Response from the Quality Department

Dear Judith, thank you very much for your kind review, it has been a pleasure for us to read it and we hope to have the opportunity to serving you again and exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Ana Lourdes8.8
FEB 2022
La ubicación y en general todo muy limpio y estancia moderna
No había donde apoyar nada y perchas en el cuarto de baño
Response from the Quality Department

Estimada Ana Lourdes, muchas gracias por compartir su opinión y destacar la limpieza y la excelente ubicación del apartamento.

Hemos tomado nota de sus observaciones, nos ayudan conocer los puntos en los que todavía podemos mejorar la experiencia de nuestros huéspedes y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.

Aija Teilane
Departamento de Calidad

Karine5.8
FEB 2022
l’immeuble est très bien situé et la terrasse est agréable mais l’appartement en duplex est assez mal conçu et n’offre p
la terrasse, l’emplacement
les odeurs de canalisation très fortes, l’accueil moyen, le manque de vaisselle et d’ustensiles pour ce prix, le lit double en 140, les salles de bain trop petites avec aucun espace autour du lavabo, pas assez de rangement dans la chambre du haut( seulement 4 cintres et pas d’étagères ou de commode), le bas du duplex très sombre qui n’a aucune ouverture sur l’extérieur et qui donne sur le hall, un canapé trop petit en haut, la salle de bains n’était pas très propre.
Response from the Quality Department

Dear Karine, we appreciate your feedback and your comments regarding your experience in our apartment.

We are glad to know that our superior location was a highlight of your stay, but we are sorry that some aspects of the stay did not meet your expectations. We would liek to inform that at the moment we are in process of several improvements in our Santa Teresa apartment in order to offer the most comfortable experience possible to our guests.

Thank you once again for your review, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Laura9.3
FEB 2022
The apartment was exactly as described. Lovely modern fit out in a great location. In the centre of everything but still quiet. Good communication with hosts who kindly ordered a taxi for us and helped with orientation. Overall a very pleasant place to stay and the terrace was beautiful and had interesting views.

Lapauw10
FEB 2022
terras
schimmel op plafond in badkamer
Response from the Quality Department

Thank you very much for choosing out apartment for your stay in Seville.

We highly appeciate your feedback, your comments were shared with our housekeeping department in order to correct the imperfectiosn mentioned in your review. We appologise for any inconveniences.

We look forward to serving you again in the near future.

Aija Teilane
Quality Department

Paul9.7
NOV 2021
Very clean and functional apartment with comfy beds, a great roof terrace and in an excellent location on a pretty, quiet square on the edge of the old town
Response from the Quality Department

Thank you very much for your lovely comments regarding your stay with us.

We are delighted to read that we were able to match your holiday expectations and hope to see you again in the future.

Aija Teilane
Quality Department

Brian9.7
OCT 2021
Very friendly and quick response
Response from the Quality Department

Thank you for your lovely comment regarding the service you received from our team members. We thank you for choosing our apartment for your stay and very much look forward to having the opportunity to assist you again in the future.

Georgie Mackay8.7
OCT 2021
The location was quiet and wonderfully central to the old town, with a lovely view to an old square below. The rooftop was a joy and the plunge pool a real bonus and a must-have in hot months. The bedrooms were comfortable and bathrooms good. It´s a great place for a short stay. We did think that the kitchen/dining area wasn´t very homely but fine for breakfast.
Response from the Quality Department

Dear Georgie
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Regards

Kirsty Kenney9.3
SEP 2021
Very good location and lovely place. The terrace is a plus.
Response from the Quality Department

Dear Kirsty
Firstly we would like to thank you for choosing our Santa Teresa apartment for your holidays in Seville and for the review you shared with us, all of your kind words about your stay with us are great to hear. Regards

Cecile9.5
MAY 2021
Appartement très central et très bien placé dans une petite rue et près d une place charmante On fait tout à pied ! La terrasse est grande , vraiment très agréable et semblable aux photos Le bassin est petit mais agréable pour se tremper Le duplex est sympa ,il faut juste savoir que la cuisine est à l étage du dessous donc on monte de descend pas mal de marches : )) Il y a une chambre à chaque niveau Tout est très propre et bien décoré Nous avons passé un très bon séjour Merci

Guillermo10
MAR 2021
Appartement central sur Santa Cruz. Propre et tres bien équipé. Tout peut se visiter à pied (la cathédrale à 6 mn à pied). La terrasse donne sur une place jolie et tranquille.

Jean Albert10
JAN 2021
Idéalement situé, l’appartement est moderne, avec une vue splendide

Peter10
OCT 2020
This penthouse gives you the best possible access to the real Sevilla. Absolutely outstanding.

Maria9.5
SEP 2020
Ubicación y trato inmejorable!! Muchas gracias

Adam9
SEP 2020
L’appartement est en plein centre ville , nous avons vraiment apprécié notre séjour à Séville , je recommande cette appartement.

Jennifer9.5
FEB 2020
We enjoyed our time in the city. This apartment was lacking a few cozier touches but met our needs perfectly. The terrace is unbeatable. There was some oder from the bathrooms, but I think it was more to do with the building/city pipes not the actually host. We would stay again!

Tatiana10
FEB 2020
Hemos tenido una excelente estancia en este apartamento. Familia de dos adultos y dos niños grandes. Perfecto para 4 personas. Linda decoración, limpieza, veracidad de las fotos y la ubicación es LO MÁXIMO! La terraza es un lujo sobre todo si no hace frío. Recomendado 100%

Caroline10
JAN 2020
Perfect location, situated on a quiet street just minutes from Giralda. Walking there, you wind through many restaurants and boutiques. The apartment was exactly what it looked like in photos and more! The rooftop was a great way to wind down the day with wine, sunset and views of the Giralda! Loved! Highly recommend!

Marie-Pierre9.5
DEC 2019
Merci Ana et toute votre equipe pour votre réactivité et les services complémentaires (A/R Aeroport - visites guidées). Adresse parfaite pour un séjour centre ville dans un appartement bien conçu, très propre, et joli deco -parfois un peu bruyant (si les autres habitants ne sont pas suffisamment discrets quand ils rentrent) tres belle terrasse où nous avons pu prendre nos petits déjeuner meme fin novembre ! Contribue efficacement à la réussite du séjour !

Max10
NOV 2019
Fantastic apartment in the perfect location in Seville. Close to the center but still quiet and quaint. Situated right next to a beautiful park, and the roof deck was perfect for hanging out when we just needed to chill. Would stay here again if ever in Seville.

Marie Barron10
OCT 2019
This apartment is absolutely fabulous with a fantastic outside area looking right down on the Plaza de Santa Cruz with the Cruz de Cerrajeria in the centre. Thoroughly enjoyed our stay here and would definately recommend to anyone planning a trip to Seville. I also booked my transfer to the airport through the site which was a quick and easy process and the driver arrived exactly on time, a great service. I look forward to returning to Seville and hopefully stay in this fabulous aoartment again and do some more exploring 💞

Patrick10
MAY 2019
This is really an excellent apartment. The location is perfect and the deck is a huge plus. Its private and secluded. The rest of the apt. is cosy and functional with great light in the living and master bedroom, which are off the deck, less so, naturally, one floor down, in kitchen and second bedroom. Also the apt is very clean. It is close to all the Santa Cruz restaurants and night life, but still remains quiet. Again, the location is pretty unbeatable.

Sabrina10
APR 2019
The apartment was good with an amazing terrace and location.