It is a small but wonderful apartment located in one of the most picturesque and charming places in the city, Castilla Street, right on the bank of the Guadalquivir River and in the heart of the Triana neighborhood.
The apartment has a studio format so it has the living area with a sofa and TV in the same space where the double bed is located (1,40 x 2,00). Independently there is the kitchen, small but full equipped. On the other hand, there is the bathroom, simple but
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Castilla Terrace Penthouse
from to
Der Parkplatz bei der Unterkunft nicht inkludiert. Parken im Parkhaus sehr teuer
Idéalement situé pour explorer tous les sites touristiques. Vue imprenable sur le fleuve Guadalquivir, la cathédrale et le pont Triana. La terrasse offre un cadre splendide le soir, avec les lumières du pont et de la cathédrale illuminant la ville. L’insonorisation est excellente, assurant un séjour paisible malgré la proximité du centre.
La literie n’était pas très confortable. Le lit était assez petit. Une légère odeur désagréable persistait dans les toilettes. Les bruits des équipements de la cuisine étaient parfois gênants.
l´appartement était très beau avec une superbe terrasse et une très belle vue. les 2 premiers jours ont été superbes mais ensuite ,suite à de fortes pluies nous nous sommes retrouvés à 5h du matin les pieds dans l´eau ,l´appartement complètement innondé. nous avons épongé jusqu´à 9h car malgré nos appels, personne ́e nous à répondu même au numéro "dit " d´urgence. Nous avons été relogés
le nouvel appartement était situé en rez-de-chaussée dans une ruelle sans lumière. appartement pas très propre ,bruyant ( maison en face en travaux très tôt le matin ) bref après ctc avec le service client ,un petit dédommagement nous a été proposé.
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No breakfast included But there are plenty of dishes , pots and pans to prepare meals . Location is good
There aren’t any dish towels for drying dishes Now that we’re staying another 2 weeks would be nice to have more bath and hand towels
Response from the Quality Department
Dear Eva,
Thank you for sharing your experience with us. We are glad to hear that you are enjoying your stay and that the location is convenient for you.
Regarding your comment, we would like to inform you that while we do not provide dish towels, we do leave paper towels in all our properties as a substitute. However, we appreciate your suggestions, and we will take it into consideration for future stays.
Thank you again for choosing us. We look forward to welcoming you back on your next visit.
Quality Department
A szállás gyönyörű helyen van, csendes a környék, annak ellenére, hogy minden karnyújtásnyira van. A reptéri busz 800 méterre tesz le a szállásról. A szállásadó nagyon kedves, előzékeny. Mivel jeleztem, hogy korábban ott leszünk mint 15:00 óra, megoldottuk, hogy a csomagokat letegyük a szálláson check in idő előtt. A közelben kávézó, piac, a folyópart, éttermek.
Bastante humedad
Response from the Quality Department
Estimado Xabier,
Le agradecemos sinceramente por tomarse el tiempo para compartir su experiencia. Nos complace saber que la ubicación y la tranquilidad del apartamento fueron de su agrado.
Sin embargo, lamentamos cualquier inconveniente que haya podido experimentar durante su estancia. Cabe destacar que durante esta época de lluvias, la percepción de humedad puede ser ocasionalmente más notoria. Aun así, tomamos en cuenta su comentario y revisaremos las condiciones del apartamento para asegurarnos de que todo esté en óptimas condiciones y así mejorar la experiencia de nuestros futuros huéspedes.
Agradecemos nuevamente su valiosa retroalimentación, y esperamos tener la oportunidad de volver a recibirles en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Valentina,
Thank you for your kind feedback. We are so glad to hear that the house matched your expectations and that you enjoyed both the neighborhood and the beautiful view. We truly appreciate your feedback and hope to welcome you back on a future visit.
Response from the Quality Department
Dear Mike,
Thank you so much for your wonderful feedback. We are thrilled to hear that you had an amazing stay and that our team was able to assist you throughout your visit.
We’re delighted that you enjoyed the breathtaking views from the terrace and the authentic charm of the Seville neighborhood. Triana truly is a special place, and we’re glad you appreciated its unique character and proximity to the market.
It was a pleasure hosting you, and we hope to welcome you back on your next trip to Seville.
La ubicación con vistas al Guadalquivir desde la hermosa terraza, cerca del emblemático puente de Triana. Se pueden hacer todos los paseos y recorridos a pie desde el apartamento. Sevilla es una ciudad maravillosa! El contacto con el conserje fue fluido, rápido, previsor y amable. Lo recomendamos 100%!!!
Logement très bien situé, à environ 20 minutes de toutes les visites. Très bien équipé et fonctionnel. La terrasse est un gros plus avec la vue sur le Guadalquivir.
Appartement très humide. Il manquerait juste un ou deux torchons pour la vaisselle.
Response from the Quality Department
Dear Salomé,
Thank you for sharing your impressions of your stay in Seville. We are delighted to hear that you had a pleasant experience in this beautiful city and that you appreciated the central location of the apartment, its functionality, and the equipment provided. We are also pleased that the terrace with its view of the Guadalquivir was a highlight of your stay.
However, we regret to learn that you found the apartment slightly humid. We have taken note of your comment and will look into this to improve the experience for future guests. Additionally, we appreciate your suggestion to include one or two dish towels, and we will ensure this is addressed promptly.
We hope to have the pleasure of welcoming you again during your next visit to Seville.
Quality Department
Gorgeous charming & modern Apartment right on the river! It’s in the perfect location in the trendy Triana neighborhood! Very comfortable bed! Walking distance to everything! Lots of shops, landmarks, restaurants & sidewalk cafes to choose from! The correspondence was impeccable & always got very, very quick replies! Got great recommendations to restaurants, etc from our hosts as well!! Highly recommended!!!
Response from the Quality Department
Dear Rick,
Thank you for your kind comments. We are pleased to hear that you enjoyed the apartment’s location, charm, and comfort, as well as the restaurant recommendations and local tips we provided.
It will be a pleasure to welcome you again in the future.
Quality Department
We did really enjoy our visit in Seville. The apartment was great with a brilliant location and view. The response from the Genteel Team when I had a question was always prompt and friendly.I would not hesitate to book accommodation with this group again. I have already recommended them to friends and family when speaking of our stay in Seville.
The only negative was no dishwasher and that the water temperature could have been warmer now that the weather is cooling down.
Response from the Quality Department
Dear Deirdre,
Thank you for your kind review. We are delighted to hear that you enjoyed your visit to Seville and found the apartment´s location and view exceptional. It is wonderful to know that our team was able to assist you promptly and that you felt well taken care of during your stay.
We also appreciate your feedback regarding the absence of a dishwasher and the water temperature. We will certainly take your comments into consideration to improve the comfort of future guests, especially as the weather changes.
Thank you once again for recommending us to your friends and family. We would be thrilled to welcome you back on your next visit to Seville.
Quality Department.
Response from the Quality Department
Dear Adrian,
Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay in Seville and made the most of the balcony overlooking the river and the old city. It’s great to know that you found the space to be a peaceful retreat, allowing you to relax while still taking in the vibrant atmosphere. We hope to welcome you back for more memorable experiences in the future.
Fin beliggenhet, stor terasse med utmerket utsikt til elven.
Vann fra ac fløt ut over terassegulvet .terassen bør oppgraderes noe.
Response from the Quality Department
Dear Stein,
Thank you very much for choosing our property and for taking the time to share your feedback. We are pleased to hear that you enjoyed the excellent location, the practical apartment, and the spacious terrace with its wonderful view of the river.
Regarding the water from the air conditioning on the terrace, we apologize for the inconvenience it caused. We appreciate your comment and will review the situation to ensure this is addressed. Your feedback helps us to continuously improve the experience for our guests.
We hope to have the pleasure of welcoming you back in the future.
Quality Department.
Response from the Quality Department
Dear David,
Thank you for your kind words. We´re thrilled to hear that you enjoyed the penthouse and the stunning terrace with its beautiful, private views. We´re also glad that the early check-in arrangement worked out smoothly for you. Your recommendation means a lot to us, and we hope to welcome you back for another stay in the future.
Overall the property was clean but there were a few areas which could have been better, kitchen and bathroom were spotless
Response from the Quality Department
Dear Tanya,
Thank you for your wonderful review. We are thrilled to hear that you had a relaxing stay and enjoyed the fantastic view from the terrace. It’s great to know that the location suited you perfectly, with its quiet neighborhood, nearby shops and bars, and easy access to the city center.
We are delighted that you made the most of the terrace, watching the sunrise with breakfast and the sunset with a glass of wine.
We appreciate your feedback regarding the areas that could be improved. While we are pleased to hear that the kitchen and bathroom met your expectations, we will certainly review the other areas to ensure they are up to our high standards for future guests.
Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back in the future.
Quality Department.
Lovely apartment, comfortable bed and pillows
The outside area was very nice, but I had to put a washing bucket under the outside pipe when using the AC. The water dripped all over the ground. Not present when going in and out the door. I had to empty the bucket several time.
Response from the Quality Department
Dear Elaine,
Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay in Seville and found the apartment lovely, with a comfortable bed and pillows. It’s wonderful to know that you appreciated the outside area as well.
We sincerely apologize for the inconvenience caused by the water dripping from the AC. Your comments are invaluable, and we will promptly address this issue to ensure it is resolved for future guests. We aim to provide a seamless and enjoyable experience, and we regret that this aspect of your stay fell short.
Thank you again for your understanding and for sharing your experience. We look forward to the opportunity of welcoming you back in the future and providing you with an even better stay.
Quality Department.
Un appartement dans une résidence très calme. Fidèle aux photos. Hôte très accueillant et proactif. Très propre. Literie confortable. Climatisation au top dans tout l´appartement ! (on en avait vraiment besoin vu les chaleurs d´août). La terrasse absolument spectaculaire est l´atout incontestable de ce logement. Nous y avons passé des soirées magiques. Seule petite chose à savoir (que l´agence ne précise pas dans l´annonce) c´est qu´une arrivée après 21h vous coûtera un supplément de 50€ et une arrivée après 00h00 un supplément de 100€. Je trouve bon de le souligner. Mais bref, séjour absolument parfait. Je recommande à 100% et n´hésiterai pas à en faire la publicité !
Response from the Quality Department
Dear Velerie,
Thank you very much for your kind review. We are delighted to hear that you enjoyed the tranquility of the residence, the comfort of the bedding, and the spectacular terrace where you spent magical evenings. We are also pleased that the air conditioning provided the relief you needed during the warm August days, and we are glad that our team’s hospitality contributed positively to your stay.
Regarding the late check-in fee, we would like to highlight that, in line with our commitment to transparency, this information is specified both in the details provided on the booking platform and in the confirmation email sent to all our guests. We regret any confusion, and we appreciate your understanding on this matter.
Thank you once again for your stay and your recommendation. We would be more than happy to welcome you back in the future.
The terrace in front of the river is beautiful and also Triana quartier (apartment location) is amazing
The AC in front of the bed
Response from the Quality Department
Dear Rikard,
Thank you for your feedback. We’re delighted to hear that you enjoyed the beautiful terrace, the view of the river, and the charm of the Triana neighborhood. On the other hand, we appreciate your comments about the air conditioning placement. We will review this to ensure the comfort of future guests. We look forward to welcoming you back for a longer stay and providing you with an even better experience.
Quality Department.
DIe Lage des Apartments war optimal. Wir konnten alles bequeme zu Fuß erreichen. Der Stadtteil Triana ist sehr charmant, Abends laden die unzähligen Restaurants zum Essen ein. Das Apartment war stilvoll eingerichtet und entsprach den Fotos. Absolutes Highlight war die Dachterasse mit dem einmaligen Blick auf den Fluss.
Kleines Manko war, die Größe vom Bett, hatte leider nur eine Breite von 1,40. Ebenfalls muss dazugesagt werden, dass die Spülung der Toilette konstant tröpfelt, aber wenn die Badezimmertür zu ist hört man nichts.
Response from the Quality Department
Dear Sophia,
Thank you for your thoughtful feedback. We are delighted to hear that you appreciated the excellent location, the charm of the Triana district, and the stylish furnishings of the apartment. We are especially pleased that the roof terrace with its unique view of the river was a highlight of your stay.
However, we apologize for any misunderstanding regarding the bed size. We would like to clarify that we strive to provide clear and accurate information about the apartment´s features, and details about its dimensions are available on our website. This is to prevent misunderstandings and to ensure transparency with the information provided. We regret any confusion in this regard. Regarding the issue with the toilet, we appreciate you bringing this to our attention. We will address and resolve the matter promptly to ensure that everything is in optimal condition.
Thank you once again for your feedback. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable experience.
Quality Department
Response from the Quality Department
Dear Vickie,
Thank you for your kind review. We’re pleased to hear that you enjoyed the clean, light, and airy studio, as well as the modern amenities provided. It’s wonderful to know that the view from the terrace was a highlight of your stay. We’re glad you had a great experience, and we hope to welcome you back in the future.
Ubicación, moderno, confortable, muy silencioso, muy cerca del metro y excelente parqueo.
Sería muy deseable que dejaran café y algunas cosas indispensables para una estancia de algunos días. Así mismo, no es cómodo el sofa cama para dormir.
Response from the Quality Department
Estimado Julian:
Agradecemos sinceramente su detallada reseña y nos alegra saber que encontraron nuestro lugar excelente para disfrutar de unas vacaciones en pareja. Valoramos enormemente sus comentarios positivos sobre la ubicación, la modernidad, el confort y la conveniencia del estacionamiento cercano.
En cuanto a los amenities de cortesía como café, aceite, vinagre, sal y azúcar, deseamos asegurarle que nuestra empresa está comprometida con lograr la máxima satisfacción de nuestros clientes. Estos artículos los proporcionamos para hacer la estancia de nuestros huéspedes lo más agradable posible. Lamentamos sinceramente que en su caso no hayan sido suficientes y tomaremos medidas para mejorar esta área.
Respecto al sofá, entendemos que la percepción de confort puede variar de una persona a otra. No obstante, también nos gustaría resaltar que en nuestra página web se especifica que el sofá no está disponible como sofá cama, para evitar cualquier confusión al respecto. Lamentamos cualquier malentendido con dicha información.
Agradecemos nuevamente sus comentarios constructivos, que nos ayudan a mejorar continuamente nuestros servicios. Esperamos tener la oportunidad de recibirles nuevamente y ofrecerles una experiencia aún más satisfactoria.
Departamento de Calidad.
Response from the Quality Department
Dear Sándor,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Quality Department.
Response from the Quality Department
Dear Derek,
Thank you so much for your wonderful review. We´re thrilled to hear that you enjoyed the location, the vibrant local scene, and the views from the terrace. It´s great to know that Triana offered you plenty to enjoy in the evenings, and that the river activity added to your experience. Your high recommendation means a lot to us. We hope to have the pleasure of welcoming you back to Seville soon.
Quality Department.
A lo mejor fue la cercanía al rio, pero había un poco de olor a alcantarillado en los pasillos del edificio. No es mucho y dentro del dpto no había olor.
Response from the Quality Department
Estimado Francisco,
Muchas gracias por sus amables comentarios sobre su reciente estancia con nosotros. Nos complace saber que disfrutó de la ubicación en el Barrio Triana, cerca del Mercado, y que la terraza frente al río fue de su agrado. Además, nos alegra saber que encontró el departamento amplio, bien equipado y que las comodidades como la lavadora y la plancha fueron útiles para usted.
Lamentamos el inconveniente del ligero olor en los pasillos del edificio. Nos gustaría asegurarle que estamos tomando medidas para investigar y solucionar este inconveniente que puede estar relacionado con el clima. Sin embargo, nos alegra saber que dentro del departamento no hubo ningún problema de olores, y pudimos garantizar su confort.
Agradecemos sinceramente sus observaciones, ya que nos ayudan a mejorar continuamente nuestros servicios. Esperamos tener la oportunidad de recibirle nuevamente en el futuro y brindarte una experiencia aún más satisfactoria.
Departamento de Calidad.
Response from the Quality Department
Dear Sonja,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Quality Department.
Response from the Quality Department
Dear Oliver,
Thank you for your wonderful review. We´re delighted to hear that you found our accommodation to be an excellent choice for exploring the city center, whether on foot or using public transportation. We´re glad that our organizer provided you with helpful advice and accommodated your request to drop off your luggage earlier. It´s fantastic to know that you enjoyed the impeccable apartment and view during your stay. We hope to have the pleasure of welcoming you back in the future.
Response from the Quality Department
Dear Sara,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Quality Department.
Response from the Quality Department
Dear Patrick,
Thank you for your kind review. We´re delighted to hear that you enjoyed our beautiful apartment, ideally located in the charming neighborhood of Triana. It´s wonderful to know that you appreciated the stunning views from the terrace overlooking the city and the Guadalquivir River. We´re glad that our location provided easy access, with only a 15-minute walk to the monuments of Seville. We hope to have the pleasure of welcoming you back in the future.
Response from the Quality Department
Dear Ole,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
The only thing I didn´t like was the feather pillows, I came home with a crick in my neck after a few nights on those but that´s just personal preference and literally the only thing I could think of.
Response from the Quality Department
Dear Rachel,
Thank you for taking the time to share your detailed and thoughtful review of your recent stay in our apartment in the vibrant neighborhood of Triana. We are pleased to hear that you enjoyed the cleanliness and comfort of the space, as well as the quiet and serene ambiance of the area. Your positive comments about the balcony, the friendly staff, and the provision of coffee are greatly appreciated.
We understand that preferences for pillows can be highly personal, and we regret to learn that the feather pillows did not meet your comfort expectations. Your feedback is important to us, and we will certainly take this into consideration as we strive to enhance the overall guest experience. In the future, please do not hesitate to inform us during your stay, and we will make every effort to provide alternative pillow options to better suit your preference.
We are grateful for your stay and hope to have the pleasure of hosting you again in the future. If there are any specific preferences or requirements you´d like us to note for your next visit, please feel free to communicate them in advance.
Warm regards,
Quality Department
Fahrstuhl und die Super Lage mit toller Terrasse. Nun war es kühl über Weihnachten. aber in der Sonne konnte man auch Mittags schön sitzen. Im Sommer sicher ein Highlight
Das Wohnungstürschloss sollte einmal gängig gemacht werden . Das hakt ständig
Response from the Quality Department
Dear Günther,
Thank you for sharing your positive experience with us! We´re delighted to hear that you enjoyed the nice location, the apartment´s good standard, and the recommendation. It´s wonderful to know that you found the elevator and the terrace, especially during Christmas, to be highlights of your stay.
We appreciate your feedback regarding the apartment door lock. Our sincere apologies for any inconvenience caused. Your comment is valuable, and we will promptly address this issue to ensure a smoother experience for our future guests.
We hope you had a fantastic time over the Christmas season and that you consider staying with us again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Estimada Elena,
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Saludos cordiales,
Departamento de Calidad
The internet was very slow. I used my roaming 4g on my phone instead. We were there for 5 nights and we only had one set of towels, an extra couple of bath towels would have been nice.
Response from the Quality Department
Dear Sarah,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial.
Regarding the internet connection,we apologize for the atypical nature of the connection that was provided in our flats. We recognize the significant importance of a reliable Wi-Fi signal for our guests, and we deeply regret any inconvenience caused by the situation. Rest assured, we will thoroughly examine the connectivity issue to ensure it meets our usual standards, and we will promptly implement a solution to rectify any deficiencies.
Your feedback is instrumental in helping us improve our service. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable.
Kind regards,
Quality Department
Response from the Quality Department
Dear Barbara,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Geweldig terras en mooie kamer, alles hygiënisch en aangenaam.
Het bed is nogal klein en de matras ligt op planken, wat het bed te hard maakt. Een iets groter bed en, vooral een met vering, zou een heel goede investering zijn. Het ware ook goed om de plank die de kleerkast halveert, weg te nemen, want nu is het onmogelijk om er kleedjes in op te hangen.
Response from the Quality Department
Dear Eleonore,
We sincerely appreciate you taking the time to provide feedback on your recent stay in our apartment. Your comments are valuable to us, and we´re pleased to hear that you enjoyed our great terrace and the overall cleanliness and comfort of the room.
We apologize for any inconvenience you experienced with the bed. Your feedback regarding the size and mattress is duly noted. It´s important for us to ensure our guests have a comfortable night´s sleep, and we will review and, if necessary, replace the mattress to offer a better sleep experience.
Additionally, we appreciate your suggestion to remove the shelf that divides the wardrobe. This is a practical observation, and we will assess the feasibility of making this adjustment to improve the storage space for our guests.
We genuinely wish you had informed us of these issues during your stay as we would have taken immediate action to address them and enhance your overall experience. Your comfort is our priority, and your input helps us continually improve our accommodations.
Thank you once again for choosing our apartment, and we look forward to the opportunity to host you again in the future, offering an even more enjoyable stay.
Warm regards,
Quality Department
Response from the Quality Department
Dear Helen,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Kind regards,
Quality Department
Response from the Quality Department
Dear Carl,
Thank you for staying at Castilla Terrace. We´re delighted to hear that you enjoyed your time with us. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional experiences for our guests. We look forward to the possibility of hosting you again in the future.
Kind regards,
Quality Department
Todo, la ubicación, limpieza, instalaciones, detalles en el baño (gel, Champú...) Y en la cocina (agua, café cápsulas, aceite, vinagre, sal y azúcar)
Response from the Quality Department
Querida Inmaculada,
Apreciamos enormemente tu reseña positiva y el impacto favorable que tiene en nuestro equipo. Tu satisfacción es nuestra mayor recompensa y nos impulsa a mantener nuestro compromiso con la excelencia en el servicio. Si en algún momento decides emprender un nuevo viaje, sería un honor recibirte nuevamente. Tus comentarios nos inspiran a seguir brindando experiencias inolvidables. Te agradecemos compartir tu satisfacción con nosotros y por habernos elegido como tu opción de alojamiento.
Saludos cordiales.
Director de Calidad
Response from the Quality Department
Dear Leonya,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Alexander,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Zeer rustig. Super privé terras met zicht op Sevilla. Prima ontvangst en communicatie. Sanitair is OK.
Studio zonder extra kamer en dus wat klein, maar prima voor Citytrip als je het enkel bekijkt als slaapplaats maar h et dakterras maakt dat dan weer goed.
Response from the Quality Department
Dear Karl,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager
Das die Hausnummer nicht angegeben war in der Adresse und unser Taxifahrer mit der Unterkunft telefonieren musste. Dieser hat mir deswegen dann eine schlechte Bewertung hinterlassen, weil ich die Adresse nicht genauer angeben konnte
Response from the Quality Department
Dear Jessica,
First and foremost, we want to thank you for choosing our apartment and for taking the time to write a review. We are delighted to know that you enjoyed the views and convenient location. On the other hand, we regret if there has been any confusion regarding the address. This is sent in our first communication message after the reservation, but we will look into the matter to make it clearer to avoid situations like this from happening in the future.
Nevertheless, we are thrilled that you enjoyed your overall stay and we look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
the doors to the bathroom and to the terrace need to be calibrated. as it blows, it knocks. Very hard to find parking space but its normal in old city :)
Response from the Quality Department
Dear Vladimir:
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kim,
We read with great joy your review. It brings us great pleasure to know that you have enjoyed the convenient location in Triana and the amazing views of the river from the terrace. On your next trip to Seville, we will be delighted to welcome you again.
Response from the Quality Department
Dear Philip,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Jose L.H. Campos
Quality Department Manager
bright clean comfortable and quiet
couldn’t fault it
Response from the Quality Department
Dear Emma,
Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Jose L.H. Campos
Quality Department Manager
limpio luminoso cómodo y tranquilo
no me puedo quejar
Response from the Quality Department
Dear Emma,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Sevilla. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Emplacement idéal dans le quartier de Triana, à l´ecart de l´agitation du centre mais à 20 min à pied de la cathédrale. Et le studio Castilla Terrace a une grande terrasse avec vue sur Seville et le canal : parfait pour le petit-déjeuner au soleil ou la détente au frais en soirée. Pas de nuisances de voitures car le bord du quai est piéton. Literie confortable et bon équipement (lave linge wifi etc...). Accueil avenant par l´agence
L´arrivée n´est donc pas très simple si vous ne parlez pas espagnol: L´adresse précise dans la rue n´est pas indiquée sur Booking (en fait c´est au n°40), et on vous demande d´appeler 40 minutes avant, mais on vous dit pas si quelqu´un a bien prévu d´être là à cette heure précise...et pas de réponse au SMS. Mais c´est juste un petit détail à caler. Sinon, un peu de résonance le matin dans la cour intérieure, mais c´est inhérent à un immeuble résidentiel (certains voisins se lèvent plus tôt pour aller travailler, etc...)
Response from the Quality Department
Dear Manuel,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Seville. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We lament if you felt there were some confusion for the check-in -our multilingual team makes their best to make this process easy. Please accept our apologies if this was not your case. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Prachtig terras, super mooi zicht op de stad, niet ver van het centrum en super vriendelijke ontvangst door een hostesse die de sleutel kwam brengen;, Wasmachine was wel handig en super grote koelkast.
Duidelijke tekenen van slijtage, salontafel wiebelt, alle kasten Ikea rommel, bij een schuiflade van een kastje in de badkamer zat het front paneel helemaal los, alle schuifdeuren naar terras en ook deze van de douche zijn stroef.
Response from the Quality Department
Dear Demey,
Thank you for choosing our apartment in Seville and for this review. We are happy that you enjoyed the location and the magnificent views from the terrace.
However, it seems that some aspects of the apartment did not meet your expectations. Please accept our most sincere apologies. We wish we had known about these during your stay in order to have an opportunity to assist you and make your stay more comfortable. Nevertheless, we have taken good note of your suggestions in order to take the necessary actions.
Once again thank you for letting us know your constructives critics and feedback, we look forward to having the opportunity of serving you again very soon.
Jose L.H. Campos
Quality Department Manager
posizione eccellente, bellissima la vista dalla terrazza, appartamento curato, pulito e attrezzato (bottiglia d’acqua in frigo all’arrivo, una cialda di caffè al giorno - una in due, ma c’era anche del caffè in polvere, il necessario per pulizia e cucina, sdraio e ombrellone per sfruttare il terrazzo). Staff gentile e disponibile
I cuscini purtroppo erano davvero scomodi e forse un asciugamano in più non avrebbe guastato (ce n’era uno solo in due per il viso e due teli grandi da doccia). Mancava la possibilità di differenziare la spazzatura.
Response from the Quality Department
Dear Cristiana:
Thank you for choosing our apartment for your stay in Seville. We are delighted to read that you enjoyed the apartment, the views and the amenities provided. Moreover, we appreciate that you let us know aspects that we can improve to offer better services.
Thank you again for the review. We look forward to your next stay with us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Anali:
Muchas gracias por este maravilloso comentario después de su estancia. Nos alegra enormemente que disfrutara de las vistas del río desde la terraza privada del apartamento. Esperamos poder volver a recibirle de nuevo en un futuro próximo.
Jose L.H. Campos
Director de Calidad
Das Penthouse-Appartment spricht für sich, fantastischer Blick über die Stadt, Privatsphäre, gemütliche Ausstattung innen und auf der Terrasse. Die gute Ausstattung der Küche mit Extras an Reinigungsmitteln/Waschmaschinenliquid und Kaffee-Teezubehör. Das Parkhaus fußläufig 5 Minuten entfernt zum Tagespreis von 19 €, sehr hilfsbereites englischsprachiges Personal. Wir haben uns insgesamt gut aufgehoben gefühlt.
Eine zusätzliches Wollplaid für die Nutzung auf der Terrasse wäre gut.
Response from the Quality Department
Dear Dagmar,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. For your next visit, we would like to highlight that there are cushions available for the sunbeds inside of the wardrobe. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
tres Jolie chambre avec une cuisine séparée, confortable et superbe vue. très calme avec les ouvertures sur le fleuve. dans un quartier tranquille mais proche du centre pour les visites.
Response from the Quality Department
Dear Manuel,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Jose L.H. Campos
Quality Department Manager
Had to wait 2 hours in the street for someone to let us in. Property was very cold and the wrong side of the river for the sun. Not luxury as in the description. Power kept tripping out all the time. Lift broke down. Could hear a constant knocking noise all the time. No dishwasher or even a drying cloth. Very disappointing.
Response from the Quality Department
Dear Ivor,
First and foremost we thank you the time you have taken out of your day to write a review about your stay.
We lament reading that some aspects of your stay were not up to our usual standards. Of those inconveniences you mention we can improve, rest assured we will have a look at them. Also we would like to take the opportunity to clarify some aspects that you have mentioned: we understand that the power cuts were uncomfortable to deal with, but these were general of the area due to some works taking place on that day, and not specific of the apartment. Moreover, our check-in team greeted you at the specified check-in time, which is 15h. Upon availability, we grant early access to our guests, but due to an earlier reservation checking-out on that same day, this was not a possibility. We are tremendously sorry that you felt cold during your stay. We wish we would have know about this in order to have the chance to bring you extra heaters.
On top of this, we apologize for everyone of the inconveniences and hope that you will give us an opportunity in the future to regain your trust in us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ian,
Thank you for these praising words towards our apartment and for the detailed description. Surely future guests will find it most useful.
It has been a pleaure for us to read how much you have enjoyed your stay and we look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Todo perfecto. La pena es que no pudimos disfrutar de la terraza porque llovía a mares, pero es ideal.
Response from the Quality Department
Estimada Marta:
Gracias por esta maravillosa reseña sobre nuestro apartamento. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Radi:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto
Jose L.H. Campos
Director de Calidad
Beautiful terrace with beautiful views of the Guadalquivir. Well lit, clean and comfortable accommodation. Friendly neighborhood with all services not far from the center.
Nothing!
Response from the Quality Department
Dear Louis,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy that we were able to meet all your needs during your stay.
Jose L.H. Campos
Quality Department Manager
Las vistas desde la terraza son preciosas, la cama es muy cómoda y no hay nada de ruido por las noches, lo que permite descansar a pierna suelta, el apartamento está en pleno barrio de Triana - parada obligatoria si visitas Sevilla - muy cerquita del puente que lleva al casco antiguo de la ciudad (unos 20 min andando) . Al llegar vimos que nos habían dejado capsulas de café y una botella de agua en la nevera, es un detalle, ¡gracias! Hay secador y calefactor en el baño.
Por poner algún pero, las sillas de la terraza son bastante incomodas, el gel de ducha y el champú tienen una fragancia muy masculina y el armario no permite colgar vestidos, es muy corto.
Response from the Quality Department
Estimada María:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Jose L.H. Campos
Director de Calidad
La espera de algo más de media hora en la calle para hacer el checkin en el apartamento.
Response from the Quality Department
Estimada Susana:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos.
Hemos tomado nota de sus observaciones relacionadas con el servicio que recibió en el check in y nos disculpamos por la espera excepcional que experimentó a su llegada, haremos todo lo posible para mejorar en este aspecto nuestros servicios. Queremos hacerle llegar nuestras más sinceras disculpas por si ello hubiera podido causar algún inconveniente.
Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Irantzu:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Manuel:
Le damos las gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Esperamos nos dé la oportunidad de volver a recibirle pronto.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Florin,
We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
La ubicación y las vistas .La cama muy cómoda. La persona que nos recibió encantadora.
No me gustó que en el apartamento que es una monada faltase una cafetera de las buenas y una tostadora.
Response from the Quality Department
Le damos las gracias por compartir su opinión sobre su estancia con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos y esperamos su próxima visita.
Aija T.
Departamento de Calidad
Optimo estudio com amplo terraço en ultimo piso de um edifício residencial e tranquilo. Excelente localização com vista extraordinaria sobre o Rio Guadalquivir, Ponte de Triana e centro de Sevilla. Proximo de tudo, esplanadas,restaurantes, mercado de Triana a 5 minutos à pé. Centro de Sevilla à 15 minutos. Estacionamento gratuito na Rua. Recommendo !! Supero as expectativas !
O terraço necessita de alguma manutenção. Ausência de Oferta de Boas-Vindas. Informei de que ira ser o meu Aniversario durante à estadia e não houve nenhuma atenção nasse sentido.
Response from the Quality Department
Dear Nathalie, thank you very much for staying with us and taking the time to review your stay. We are glad to know that you had a great stay in our prime location, and the views was a highlight of your stay. We also appreciate your constructive comments as they help us to understand how we can succeed in exceeding your expectations.
We hope to see you on future trips to Seville.
Aija T.
Quality Department
Een prachtig appartement met een prachtig uitzicht. Van alle gemakken voorzien. Redelijk dichtbij het centrum op 20 min lopen. De host had alles goed uitgelegd en had ook nog tips voor restaurants.
De douche is krap en dus is het lastig douchen. Verder was het prima!
Response from the Quality Department
Dear Robert, thank you very much for your kind review about your stay in our apartment. We are glad to know that our location and views were highlights of your stay and you had a memorable stay. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Kev, thank you very much for making us your choice accommodation and for sharing your personal experience. We are glad to know you had a pleasant stay in our prime location, and we look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Es muy difícil estacionar en la zona, sin recurrir a un parking. La puerta de ingreso tiene algún problema y cuesta un poco abrirla
ideal for a couple... everything was perfect... spacious and well-appointed apartment, terrace with magnificent view, cleanliness, location, welcome and support from the agency... don´t miss it if you go to Sevillia
Response from the Quality Department
Dear Valentin, thank you for your feedback. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you.
We hope to see you again soon.
Aija T.
Quality Department
Studio superbe, emplacement top pour visiter la ville. terrasse avec une vue incroyable. Tout était parfait !
Response from the Quality Department
Thank you for making us your choice apartment on this occasion and we are glad to know that the stay with us made such a positive vacation memories for you.
We look forward to serving you again in the near future.
Aija T.
Quality Department
Response from the Quality Department
Estimado Jose Raul, muchas gracias por evaluar su estancia con nosotros.
El apartamento está ubicado en una zona privilegiada de la ciudad, que en algún momento del día puede ser una zona bastante animada debido a la cercanía a muy buenos restaurantes locales, lugares para visitar, etc. Lamentamos si esto le ha causado algún inconveniente durante su estancia.
Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Prachtig terras met zicht over rivier, privacy, mooie kamer, praktisch ingericht (veel opbergruimte, grote en kleine vakjes ook in badkamer, rustig, goede wifi.
Kleerkast verticaal in twee gedeeld, dus lastig om kleedjes op te bergen. Douchecel nogal klein, maar dit kan niet anders wegens beschikbare ruimte.
Response from the Quality Department
Dear Eleonore, thank you very much for choosing our apartment for your stay and for your kind feedback. We really appreciate the highlights of your stay, as theu help us to understand how our guests enjoy their stay with us.
We hope we will see you on your future trips to Seville.
Aija T.
Quality Department
Die Lage ist perfekt: etwas außerhalb des Zentrums, aber sehr lebendig, mit netten Kneipen und Restaurants. Schöne Aussicht auf den Fluss und die Stadt
Die Klimaanlage der Nachbarn ist - wenn sie an ist - stark hörbar. Da sie aber nur selten lief, war das letztlich nicht wirklich störend.
Response from the Quality Department
Dear Micaela, thank you very much for your review.
We are glad to know that you enjoyed our unbeatable location in the heart of Seville, and we hope to have the opportunity to assist you in near future again.
Aija T.
Quality Department
Studio parfait pour découvrir Seville. Tout est accessible à pied en 15-30mn, avec juste un pont à traverser. Appartement conforme au descriptif et au photo, rénovation relativement récente.
De petits détails mais allons y quand même : - Compteur électrique pas assez puissant : quand on fait fonctionner le chauffage d’appoint (et oui il faisait frais mi mars), le grille pain et la bouilloire par exemple, les plombs sautent. - Les clés sont des doubles mal finies, et nous avons eu à chaque fois des difficultés pour rentrer dans l’appartement.
Response from the Quality Department
Dear Marc, we appreciate the time you took to leave us your comments regarding your stay with us.
Thank you very much for your highlights on the excellent location and installations of the apartment, and for pointing out what we still can improve of our services.
Thank you for making us your choice apartment, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija Teilane
Quality Department
I felt like I stayed at the best location in the entire city. Triana is an excellent neighborhood that is centrally located so you can walk to all the attractions. The Triana market is minutes away but the area I quiet and scenic. The apartment is essentially a penthouse with a large deck over looking the river. I loved watching people row and paddle by and the bridges light up at night. other things I liked is how clean the apartment was and had every amenity I could need. The woman who oriented me to the apartment was super nice, informative, flexible, and friendly.
Response from the Quality Department
Thank you very much for sharing this great review of your stay with us.
We are glad to hear that our superior location was a highlight of your stay, in addition to the cleanliness and comfort of teh apartment. Also we appreciate your kind words regarding our staff.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
centralt beliggende med helt perfekt og stor terrasse lige ude til floden.
der manglede intet.
Response from the Quality Department
Thank you very much for your positive feedback regarding your stay in our apartment. We are glad to read that we were able to match your holiday expectations.
We look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Muchas gracias por sus comentarios. Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su estancia en Sevilla y esperamos poder darle la bienvenida de nuevo muy pronto. Aija Teilane Departamento de Calidad
Response from the Quality Department
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay.
We are sincerely sorry to read your dissatisfaction with the conditions of the pillows. We are fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable. For a future ocasion please do not hesitate to contact our team to point out any service imperfection in order to assit you and correct any situation that is not in accordance with our established standards.
Thank you again for your visit and constructuve critics, we are eager to regain your confidence during another occasion if you gave us that chance.
Response from the Quality Department
Dear Andrew
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Regards