Magnificent two-bedroom duplex with terrace, located in a stunning 18th-century Palace House, the Palacio Mármoles. It is situated in the Old Town of the Sevillian capital, close to a wide variety of restaurants, bars, shops, and supermarkets. It is next to the three unique Roman columns on Mármoles street, making this apartment an exclusive and entirely privileged accommodation.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• Reception and luggage custody service. 5€ per suitcase and day.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Palacio Mármoles VI Apartment
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Response from the Quality Department
Dear William,
Thank you for sharing your feedback with us. We´re delighted to hear that you found our apartment conveniently located in the heart of the city, allowing easy access to everything on foot. We´re pleased that you enjoyed the excellent amenities and the top-notch terrace. Regarding your suggestion about improving the luggage drop-off process for early check-in, we appreciate your input and will certainly look into ways to better organize this aspect of our service to enhance the overall guest experience. We´re grateful for your valuable feedback and hope to have the opportunity to welcome you back in the future for another enjoyable stay.
Response from the Quality Department
Dear Cailyn,
Thank you for your positive feedback. We´re thrilled to hear that you found our apartment clean and enjoyed its great location. We´re also delighted that our check-in process was smooth and that our team member was helpful and knowledgeable. We strive to provide excellent service, and we appreciate your recognition. We hope to host you again in the future for another pleasant stay.
Response from the Quality Department
Dear Marie,
Thank you very much for your kind words. We´re thrilled to hear that you enjoyed your stay in our magnificent palace apartment and that you would recommend it to others. It´s wonderful to know that our customer guest service team was able to assist you effectively and that you found them very helpful. Your recommendation means a lot to us, and we truly appreciate your feedback. It was our pleasure to host you, and we hope to welcome you back again in the future.
Response from the Quality Department
Dear Lucie,
Thank you for your feedback regarding your recent stay with us. We´re delighted to hear that you enjoyed the location, the terrace with its stunning view, and the charm of our building´s beautiful patio. We´re also glad that you found the apartment larger than expected based on the photos.
We apologize for any inconvenience regarding the lack of flexibility with check-out times and the difficulty in providing a luggage storage service due to the absence of a physical reception. We want to note that is impossible for us to extend the check-out time beyond the stipulated period as we must prepare the accommodation for the subsequent guests. Nevertheless, our team is always available to provide information on the nearest luggage storage facilities to facilitate your departure.
Thank you for bringing these matters to our attention. We hope that despite these challenges, you were able to enjoy your overall experience with us. We hope to have the opportunity to welcome you in the future to offer you an even better stay.
Response from the Quality Department
Dear Cecile,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
Response from the Quality Department
Dear Patrick,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Laurence,
Thank you for your fantastic review. We´re thrilled to hear that you had a wonderful stay in our magnificent apartment. It´s great to know that you found it extremely clean, spacious, with impeccable bedding, and high quality amenities. The rooftop terrace with stunning views of the cathedral sounds like it provided unforgettable moments, especially during sunset. We´re delighted that our central location made it easy for you to explore the city, and that you enjoyed the charm of the typical Sevillian courtyard on the ground floor. We hope to welcome you back again soon.
Response from the Quality Department
Dear Sarah,
Thank you for your concise but delightful review. We´re pleased to hear that everything was perfect during your stay. Your satisfaction is our utmost priority, and we´re glad we could meet your expectations. We look forward to hosting you again in the future and providing you with another excellent experience.
Response from the Quality Department
Dear Ichrak,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department
Response from the Quality Department
Dear Norelle,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Aisling,
Thank you for taking the time to share your feedback on your recent stay. We´re pleased to hear that you found the apartment very nice and enjoyed the beauty of the building as well as the convenient location for exploring the city on foot.
We appreciate your valuable input regarding the kitchen amenities. We apologize for any confusion regarding the provided dishwashing tablets, as mentioned on our website, the flat does not have a dishwasher.
On the other hand, we regret the lack of sponge and kitchen towel as we usually leave these utensils in the rooms of all our guests.
Your comments are essential, and we will review and improve our kitchen provisions to ensure a more comfortable experience for our guests.
We´re glad to know that, overall, you had a great stay.
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Thomas,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Juliette,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,
Quality Department
Response from the Quality Department
Dear guest, We sincerely appreciate your gracious feedback and are delighted to learn that our establishment provided you with an impeccable starting point for exploring the city. Thank you for choosing our establishment, and we look forward to welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Tori,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile.
On the other hand, we extend our sincere apologies for any inconveniences related to the late check-in. We consistently aim to maintain transparency with our guests, and details regarding our late check-in policy, along with associated charges, can be found on our website, accessible for all customers both before and after they make a reservation. We are dedicated to providing a personalized check-in service to ensure a warm and hospitable arrival experience for our guests, which is why our check-in is conducted in person. We regret any possible miscommunication on this matter.
We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Caroline,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Kind regards,
Quality Department