The apartment Magdalena Terrace is ideally located in the center of Sevilla and consists of three bedrooms, two complete bathrooms, a fully equipped kitchen and a spacious living room with two different areas for dining and relaxing. In the first bedroom there is a double bed and an ensuite bathroom. In the second one there are two individual twin beds and in the last one there are high-standard bunk beds. The apartment is also equipped with an additional bed so it can accomodate up to seven guests. A true highlight, however, is the beautifully decorated private terrace equipped with garden furniture and deck chairs to enjoy the sun. As it is ideally located in the heart of Seville and just a short walk from all the major sights the terrace offers unique views over the city center.
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Magdalena Terrace Apartment
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Nos gustó todo del hospedaje, siempre disponible ante cualquier consulta. La ubicación excelente! El dpto muy amplio y cómodo.
L´accueil et les explications très claires de la personne qui nous remet les clés et nous fait visiter l´appartement. Un appartement en plein cœur de Séville, qui permet de tout faire à pied très facilement. L´appartement est bien équipée et dispose d´une terrasse avec une vue magnifique sur Séville et sa cathédrale.
Response from the Quality Department
Dear Ophélie,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the warm welcome and clear explanations provided during your check-in. It’s great to know that the apartment’s central location allowed you to explore Seville easily on foot.
We are also pleased that you found the apartment well-equipped and appreciated the beautiful terrace with its stunning view of Seville and the cathedral.
Thank you once again for your kind words. We look forward to welcoming you back in the future.
Quality Department.
We enjoyed the location, close to everything ! The terrace was amazing with great view ! We really enjoyed our stay family of 6 .. 2 adults 4 kids (20years old, 19, 13,13)
Response from the Quality Department
Dear Veronique,
Thank you for your wonderful review. We´re thrilled to hear that you and your family had an amazing stay and made great memories together. It´s fantastic that the location worked well for you and that you enjoyed the terrace with its great view. We´re so glad that the apartment was a good fit for your family of six. We hope to welcome you all back for another enjoyable stay in the future.
Quality Department.
Response from the Quality Department
Dear Colin,
Thank you for your kind review. We are delighted to hear that you found the apartment lovely, central, and spacious, and that you enjoyed the amazing views from the large balcony. It’s also great to know that the lift was essential and that we were able to promptly address the issue with the air conditioning.
We apologize for the inconvenience caused by the building works. These are managed by external contractors, but we will certainly discuss your feedback with them to ensure they adhere to the legally stipulated rest hours. We also regret the disruption caused by the temporary water outage and appreciate your understanding in this matter. Please accept our apologies for any inconvenience this may have caused during your stay.
Thank you for your recommendation, and we hope to have the pleasure of hosting you again in the future, providing a more seamless experience.
Response from the Quality Department
Dear Adrienne,
Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay and found the apartment perfectly situated for exploring the main tourist spots, dining, and experiencing a flamenco show.
It´s great to know that you found the apartment clean and beautiful, and that the beds were comfortable. We´re also pleased that you enjoyed the terrace and its refreshing breezes. We’re happy to hear that the bathrooms and kitchen met your needs as well.
We truly appreciate your kind words and hope to have the pleasure of hosting you again in the future.
Quality Department.
Response from the Quality Department
Dear Ashok,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your visit to Seville and that our apartment´s location was perfect for exploring the city. It´s great to know that you appreciated the short stroll to shopping, sites, and dining options, as well as the lovely balcony with its cool breeze and beautiful view of the Cathedral.
We are pleased that our hosts could contribute to your positive experience with their responsiveness and hospitality. Thank you once again for choosing to stay with us. We hope to welcome you back for another enjoyable visit in the future.
Response from the Quality Department
Dear Abbey,
We sincerely thank you for your kind words about our location and the amenities of our accommodation. We are glad to hear that you enjoyed our facilities. However, we deeply regret the inconvenience you experienced.
Regarding the problem with the air conditioning we would have loved to have received this information during your stay. Please be assured that we have taken note of your comment and will check the unit to ensure that it is working correctly.
Regarding the lift, we are very sorry to hear that at the time of your arrival the lift was out of service due to a maintenance check, but we are happy to hear that this was resolved as soon as possible, and it worked correctly during your stay.
Regarding the works in the flat below, we sincerely regret if this was an inconvenience to you. These are situations beyond our control, but we apologise for the inconvenience this may have caused. Whilst this is a situation beyond our control, we assure you that we will take steps to ensure that the work is carried out within the hours of rest stipulated by law to avoid similar incidents in the future to ensure a pleasant stay for our guests.
Thank you again for your understanding and valuable comments. We hope to have the opportunity to welcome you again in the near future.
Quality Department
Response from the Quality Department
Dear Kimberly,
Thank you for your wonderful feedback. We are thrilled that you enjoyed the fantastic location and veranda. It´s great to hear that the apartment was comfortable for your group of six and that you were able to navigate around easily. We truly appreciate your kind words and hope to have the pleasure of hosting you again in the future.
Salle de bain petite
Response from the Quality Department
Dear Amélie,
Thank you for sharing your feedback about your recent stay with us. We´re glad to hear that you found the location to your liking.
Regarding your comment about the bathroom size, we understand that perceptions can vary. However, we hope that despite this observation, you had an enjoyable stay overall.
Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
Quality Department.
Response from the Quality Department
Dear Annabel,
Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you enjoyed the balcony and the early check-in we provided. However, we regret to learn about the issue you encountered with the cleanliness of one of the beds.
We sincerely apologize for this incident, as it does not meet our established standards. If you had informed us about the issue during your stay, we would have been more than happy to offer a prompt and appropriate solution.
Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Thank you for choosing us.
Response from the Quality Department
Dear Louis,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Adriana,
Thank you for your wonderful feedback. We´re delighted to hear that you enjoyed our convenient location near the beautiful city of Sevilla and found it easily accessible via public transportation. It´s fantastic that you appreciated the nice terrace with its amazing views of La Giralda and the Cathedral both during the day and at night. We´re thrilled to know that you´re considering us for your future trips, and we look forward to welcoming you back whenever you return to Sevilla.
Great apartment, beautiful decoration, great location, great terrace for hanging clothes and chatting! The elevator is great! The apartment owner is very nice and provides a lot of help!
The kitchen is a little small
Response from the Quality Department
Dear zhangqiong,
Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that you found our apartment to be quiet, comfortable, and beautifully decorated, with an excellent geographical environment.
It´s wonderful to know that you enjoyed the great location, beautiful decoration, and the convenience of our terrace for both practical and leisurely activities. We´re also pleased that you found our elevator to be of great convenience, and we´re glad to hear your kind words about our owner´s helpfulness. We regret that under your perception, the kitchen seemed small, but we hope that despite this, you enjoyed your stay.
Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Quality Department.
Response from the Quality Department
Dear Amy,
Thank you for taking the time to share your feedback with us. We´re pleased to hear that you found our apartment beautiful and enjoyed the wonderful terrace, confirming that it matched your expectations as depicted in the photos. Regarding your experience with the elevator, we sincerely apologize for any inconvenience caused. While we do make efforts to inform guests about the operation of the elevator to prevent such issues, sometimes unforeseen circumstances arise. However, we´re glad that our team was readily available to provide you with a prompt solution during your stay. We hope that despite this occasional setback you were able to
Response from the Quality Department
Estimado Hector:
Agradecemos sinceramente su amable comentario. Nos complace saber que encontró nuestra propiedad muy cómoda y conveniente debido a su proximidad a todo en el Casco Antiguo. Nos esforzamos por ofrecer una experiencia excepcional a nuestros huéspedes y es gratificante saber que hemos cumplido con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro.
Departamento de Calidad.
The bathrooms were on the small side and there was a bit of construction noise in one of the other apartment, but honestly none of it was enough to stop us from booking there again.
Response from the Quality Department
Dear Kim,
Thank you for sharing your experience with us. We´re delighted to hear that you appreciated the excellent location of our apartment, as well as the lovely terrace with its picturesque views. We´re glad that your check-in process was smooth and that our team was accommodating to your needs. We regret any inconvenience about the unusual noise, we would like to assure you that this is a one-off event beyond our company´s control and we regret any inconvenience this may have caused you. Please know that we continuously strive to improve our accommodations and services to ensure a comfortable stay for all our guests. It´s wonderful to know that these minor inconveniences did not detract from your overall enjoyment, and we would be honored to welcome you back in the future.
Quality Department.
Para lo que te cobran de limpieza no estaba tan limpio… los colchones de las literas bastante incómodos si tiene que dormir un adulto
Response from the Quality Department
Estimado Pablo:
agradecemos sinceramente su retroalimentación sobre su reciente estancia. Lamentamos que la limpieza no haya cumplido con sus expectativas y que los colchones de las literas no hayan sido lo suficientemente cómodos para usted. Tomamos sus comentarios muy en serio y trabajaremos diligentemente para abordar estas preocupaciones y mejorar la calidad de nuestros servicios.
Su satisfacción es nuestra prioridad, y apreciamos la oportunidad de aprender y mejorar gracias a su valiosa retroalimentación.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia mucho más satisfactoria.
Departamento de Calidad.
Response from the Quality Department
Dear Emilie,
Thank you very much for your kind words. We´re delighted to hear that you had an excellent stay in our accommodation and enjoyed the stunning view of the cathedral from the terrace. We´re also pleased that the location suited you well. Your enthusiastic recommendation means a lot to us. Should you decide to return to the area, we would be honored to host you again. Thank you for choosing our accommodation.
Response from the Quality Department
Dear Rima Panch,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
Response from the Quality Department
Estimada Alba,
Nos sentimos sumamente honrados por sus amables palabras y le agradecemos de corazón que haya elegido quedarse en nuestro establecimiento. Es un inmenso placer poder servirle y contribuir a que su estancia sea memorable.
Saludos cordiales,
Departamento de Calidad
L´emplacement proche de toutes les commodités et des sites touristiques, grand appartement très lumineux, confortable, calme, bien entretenu joliment décoré, belle terrasse depuis la salle de séjour avec une vue spectaculaire sur l´église de la Magdalena et la Giralda, cuisine bien équipée, grand choix de vaisselle.
Manque une ventilation dans la salle de bain
Response from the Quality Department
Dear Danisette,
Thank you very much for taking the time to share your positive feedback regarding your recent stay. We are thrilled to hear that you enjoyed your experience, particularly appreciating the location, spaciousness, and comfort of the apartment, along with its well-maintained and nicely decorated ambiance.
We are also pleased that you enjoyed the beautiful terrace with its spectacular view. Your comment about the missing ventilation in the bathroom is duly noted, and we will consider this as we strive to enhance our facilities.
Your recommendation means a lot to us, and we look forward to welcoming you back on your future visits to the area. If there´s anything specific you´d like us to address or improve, please feel free to let us know.
Thank you for choosing us, and we hope to have the pleasure of hosting you again soon.
Best Regards,
Quality Department
Ubicación perfecta, apartamento muy amplio y con unas vistas impresionantes.
Algunos pequeños arreglos le hacen falta (un enchufe de la cocina no funciona, y otro de la habitación principal da poca seguridad, sofá un poco incómodo)
Response from the Quality Department
Estimado Jorge,
Le estamos sinceramente agradecidos por tomarse el tiempo de compartir sus impresiones, y valoramos especialmente su mención sobre la excelente ubicación de nuestro apartamento.
Respecto a los aspectos que comenta, revisaremos y aplicaremos las medidas necesarias para garantizar el mayor confort posible para nuestros huespedes. Garantizar una estancia acorde a nuestros altos estandares es nuestra prioridad. Habríamos agradecido que nos lo hubiera comentado durante su estancia para haber puesto solución a la mayor presteza posible.
Esperamos tener la oportunidad de hospedarle de nuevo en el futuro, ofreciéndole una estancia aún mejor.
Saludos cordiales,
Departamento de Calidad
I bagni senza finestra e bidet
Response from the Quality Department
Dear Antonella,
Thank you for sharing your positive experience with us. We´re thrilled that you enjoyed the beautiful view from the terrace and found the apartment spacious and bright.
Regarding your feedback on bathrooms without windows and bidets, we appreciate your insights. The detailed information about our apartments, including their features, can be found on our website which allows decisions to be made based on the information offered. We regret any inconvenience caused and hope the overall positive aspects of your stay will bring you back for another visit.
We appreciate your time and feedback, and we look forward to the opportunity to host you again.
Quality Department.
Response from the Quality Department
Estimada Eloisa:
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas, y tomaremos en cuenta sus recomendaciones para mejorar nuestros servicios. Gracias por elegirnos.
Response from the Quality Department
Dear Marilyn,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
La ubicación, en pleno centro. Una terraza enorme con unas vistas increíbles
Nada
Response from the Quality Department
Estimada Beatriz,
Es un placer saber que ha disfrutado de la ubicación de Magdalena Terrace en Sevilla. La ubicación es una de nuestras características más valiosas, y estamos encantados de que haya tenido la oportunidad de experimentarla plenamente.
Su satisfacción con la ubicación nos llena de alegría. Saber que nuestros huéspedes están contentos con esta parte crucial de su experiencia nos motiva a seguir brindando lo mejor. Estamos comprometidos en ofrecer no solo un alojamiento cómodo, sino también una ubicación conveniente para explorar Sevilla.
Si en el futuro decide volver a Sevilla, le damos la bienvenida a regresar a Magdalena Terrace. Gracias por su apoyo y por compartir su experiencia positiva con nosotros.
Saludos cordiales,
Departamento de Calidad
The location, the calm, the view from the terrace breathtaking, the equipment
Everything was perfect
Response from the Quality Department
Thank you for sharing such a wonderfully positive review. Your feedback is like a ray of sunshine for us. It was a pleasure to host you at [Apartment Name] in [City Name]. Your enjoyment of your stay and your kind words mean a lot to us. We can´t wait to welcome you back for another fantastic experience. Your satisfaction is our utmost priority, and we´re grateful for your trust in us.
The apartment is nice, clean spacious and with all the described services. We slept well. the beds were comfortable and the setting quiet. The location is central and safe. There were six of us and we had all the space we needed. We also used the terrace that has a wonderful view. I highly recommend it!
Response from the Quality Department
Dear Chiara. Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Quality Department.
Response from the Quality Department
Estimado Pablo:
Le agradecemos mucho por compartir su reseña positiva. Nos alegra saber que encontró todo espectacular durante su estancia. Su satisfacción es nuestra prioridad y esperamos tener la oportunidad de atenderle nuevamente en un futuro cercano.
Response from the Quality Department
Dear Marlene,
Thank you immensely for taking the time to share your wonderful experience here at our place in Seville. It´s fantastic to hear that your stay was not only comfortable but also convenient for your group. We´re delighted that the location and amenities served you well, making your exploration of Seville even more enjoyable. Your kind words about the cleanliness, comfort, and the view from the patio truly warm our hearts.
We always aim to be prompt in addressing any concerns, and I´m thrilled to hear that we could be of assistance during your stay. It was a pleasure hosting your group, and we´d be honored to welcome you back anytime you return to Seville.
Location was perfect. Property was clean and very comfortable. View from patio was very nice.
Response from the Quality Department
Dear Scott,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Response from the Quality Department
Dear Lotte,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,
Quality Department
Response from the Quality Department
Dear Valerie,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
De ligging en de mogelijkheden
Geen negatieve punten gevonden
Response from the Quality Department
Dear John,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Wendy,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Kind regards,
Quality Department
Las vistas son espectaculares. Las camas deliciosas.
El ascensor no servía en el 2do día de estancia.
Response from the Quality Department
Querida Maria Guadalupe,
Le agradecemos por compartir su experiencia con nosotros y nos alegra saber que disfrutó de las espectaculares vistas y que encontró las camas cómodas en nuestro alojamiento.
Lamentamos mucho escuchar que tuvo problemas con el ascensor durante su estancia. Por lo general, el ascensor está operativo y en buen estado. Apreciamos que haya señalado este problema, y quiero asegurarle que tomaremos medidas para revisar y solucionar cualquier problema con el ascensor para que no vuelva a ocurrir en el futuro. Nos hubiera gustado ser informados durante su estancia para haberle proporcionado una solución más rápida.
Esperamos que a pesar de este inconveniente, haya tenido una estancia agradable en Sevilla y que nos dé otra oportunidad en el futuro para brindarle una experiencia aún mejor.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Tsoi, On behalf of the entire team, we want to express our sincere gratitude for your valuable comment about your stay with us. We are pleased to know that we met your expectations and that you enjoyed a pleasant experience. Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction. We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.
Kind regards,
Quality Department
Response from the Quality Department
Dear Leona,
We appreciate your kind review and are delighted to hear that you enjoyed your stay in our apartment and its central location. We are indeed situated in the heart of Seville, allowing you easy access to the city´s main monuments and attractions.
Regarding parking, it´s true that finding street parking in the historic center of Seville can be a challenge. However, we appreciate you mentioning Parking Magdalena, which is just a 2-minute walk from our apartment. This can be very convenient for those traveling by car.
We´re glad to hear that your family enjoyed the apartment, and it´s wonderful that the children appreciated the bunk bed. Thank you for your comments about our well-equipped kitchen and the services we provide. We hope to have the pleasure of welcoming you back in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Apolline,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department Manager
Response from the Quality Department
Dear Hélène,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Fernanda,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Bryce,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Alice,
Thank you for your kind words! We´re thrilled to hear that you had a wonderful stay. We hope to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Michel, We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
We could have used more keys. We rented three apartments - two of them slept four, but only had one key to go with the unit. This would be fine for a family of four, but we had four independent travelers in each unit, each on a different schedule. There were a few times when we needed to wait in the hallway for someone to arrive with a key, etc. Very minor though, and we enjoyed our stay.
Response from the Quality Department
Dear Timothy, we wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Tatiana,
Thank you for your positive review. We´re pleased that you enjoyed the convenient location and the beautiful view from the terrace.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Genevieve,
Thank you for choosing our apartment and for taking the time to write this wonderful review. It is a pleasure that everything wnet well during your stay and that you could enjoy the city. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ulla,
We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your oppinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Jose L.H. Campos
Quality Department Manager
-我们两个家庭七个人，住在三个卧室的公寓里。加了一个床，刚好住下。整个公寓两个卫生间，适合两个家庭一起住。 -地点非常好，景点步行都不算远，周围商店餐厅众多，但是闹中取静，关上门窗感受不到街上的嘈杂 -交接人员英语不太好，但是非常友好，尽量满足我们的需求。我们比预计时间早到了几个小时，清洁人员正在打扫房间，允许我们把行李先放下，非常贴心的做法。 -房间打扫的很干净，生活必须品一应俱全。空调都可以正常使用，这对于炎热的西班牙非常重要。 -房间在顶楼，可以看到主教堂，旁边就是当地的漂亮的教堂。清晨或傍晚坐在阳台上吃吃喝喝还是很享受的 -楼里有电梯，并且还有本地住户。对于公共空间还是维护的不错。
- 双人间的双人床尺寸略小，对于习惯睡大床的两个人来说不太习惯 - 咖啡机和吐司机都出了点问题不能用，好在我们不是必须使用这个。相信房东会找时间修好或更换它们
Response from the Quality Department
Dear Meixuan Lu,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sharad,
We thank you for sharing your detailed opinion about your stay in the apartment. It is wonderful to hear that we were able to make your stay special. We are sincerely sorry to read that you found ants in your apartment. We have a regular seasonal pest control plan in place and work hard every day to prevent their presence within our facilities. However, at certain times of the year, depending on the weather in Seville, the presence of insects is unfortunately completely unavoidable. We ask that you please accept our most sincere apologies for the inconvenience caused. Once again we thank you for choosing our apartment for your vacation and we hope to have the opportunity to serve you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Pedro,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay with us, and we appreciate your kind words about our property.
Your satisfaction is our top priority, and we are glad to hear that you had an perfect stay with us. We hope to have the pleasure of welcoming you back to our property in the future and providing you with an even more enjoyable experience.
Thank you once again for choosing our property and for sharing your feedback with us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Yiu Gee,
Thank you for choosing our apartment for your holiday in Seville and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Price,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Rosa Elena,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Detmar,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Katarina,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear guest,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Malcom,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Claudine,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Margarida,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Macu:
Gracias por esta maravillosa reseña sobre nuestro apartamento, remarcando la ubicación y la atención al detalle. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Sudhakar,
We greatly appreciate the time you have taken out of your take to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Esther,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Response from the Quality Department
Estimada Mariela:
Quisieramos tomar esta oportunidad para agradecerle elegir nuestro apartamento para su estancia en Sevilla y por el tiempo para escribir esta valiosa reseña. Estamos encantados de que disfrutara de su estancia. Ha sido un placer para nosotros alojarle y esperamos tener la oportunidad de volver a hacer en el futuro.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Adrián:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Michelle,
Thank you for this review. We could not be happier that you enjoyed your stay in Seville with us.
Jose L.H. Campos
Quality Department Manager
There is no corkscrew. Had to ask the neighbor. No umbrella available (it rained one evening and nothing to protect yourself with). The elevator is "windy", you sometimes have to wait 2 minutes before the door closes.
Response from the Quality Department
Dear Dominique,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks on the umbrellas and the corkscrew. This will help us know which aspects we can still improve. We hope to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Elisabeth:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Carrie,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Laura:
muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Chama, thank you very much for taking the time to review your stay. It was a pleasure to assist you on this occasion and we hope that you will come back soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Gerardo, thank you very much for taking the time to share your personal experience in our apartment and for highlighting our prime location.
It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Response from the Quality Department
Estimado Diego, le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Esperamos su próxima visita.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Ismael, thank you very much for sharing your positive feedback. We are delighted that you had a pleasant stay with us and we look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Braedon, thank you for making our apartment your choice accommodation on this occasion and for your very kind recommendation to other guests comming to Seville. This positive feedback keeps us motivated.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Roberto thank you very much for sharing with us your positive experience in our apartment. Our team is glad to hear that our hard work has paid off and it is indeed the best reward for us.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
la ubicación
había una litera y no hay recepción por lo que no hay posibilidad de dejar la maletas hasta la hora de irse
Response from the Quality Department
Estimada María Jesús, apreciamos el tiempo dedicado a compartir su experiencia con nosotros y agradecemos su amable crítica sobre recepción, pero nos gustaría aprovechas esta ocasión para recordarle que nuestros apartamentos se sitúan en un edificio residencial por lo que no disponemos de este servicio. Aún así, nuestro equipo siempre está dispuesto a facilitar cualquier tipo de información y comodidad antes, durante y tras su estancia.
Deseamos volver a recibirles en un futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Gerald, thank you for your positive feedback. We are glad to know that we were able to make your stay a memorable one from your arrival until the departure. We highly appreciate your kind words about the service you received, it is a great source of motivation for us to keep going an extra mile.
We hope to have the opportunity to meet you again in the future.
Aija T.
Quality Department
Prachtig appartement op geweldige locatie in het centrum. Super schoon alle inrichting van buitengewoon goede kwaliteit. Gezellig ingericht en geweldig terras!
Het internet accesspoint is steeds ´onzichtbaar´ waardoor je vaak geen wifi hebt. (hadden we alle 5 last van met onze telefoons)
Response from the Quality Department
We are delighted to know that the location, cleanliness and the quality of our installations was up to your expectations and that you are willing to come back.
We will be more than happy to welcome you back and offer you an unforgettable experience once again.
Aija T.
Quality Department
La ubicación fantástica Las camas muy comodas
Se aprovecharon mucho en el precio al ser el finde de la copa del rey. Pero era algo general en toda Sevilla. Lo que no nos gustó fue que pedimos salir 1h más tarde y no nos dejaron. La salida era a las 11 y hasta la 15h no salía el tren. Por lo demás todo muy bien.
Response from the Quality Department
Estimada Ester, le damos las gracias por haber elegido nuestro apartamento para su estancia en Sevilla.
Nos alegra saber que la ubicación del apartamento ha sido lo mas destacado de su estancia, ya que ofrece una experiencia inolvidable en pleno centro de la ciudad.
En cuanto al horario de la salida, ofrecemos la posibilidad de salir más tarde del apartamento siempre y cuando no haya una entrada prevista para ese mismo día, ya que nuestro equipo debe dejar preparado el apartamento para la llegada de los próximos huéspedes. En este caso, lamento que no haya sido posible satisfacer su petición.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y superar sus expectativas.
Aija T.
Departamento de Calidad
Response from the Quality Department
En primer lugar, nos gustaría agradecerle su comentario elogiando su estancia en nuestro apartamento y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Propreté, emplacement, terrasse, fonctionnalité.... vraiment top !
Response from the Quality Department
Muchas gracias por su comentario. Lamentamos el problema que tuvieron con el agua y le informamos de que será revisado para evitar que de problemas de nuevo. Esperamos que pudieran disfrutar de su estancia en nuestro apartamento. Fátima - responsable de calidad de Genteel Home
Response from the Quality Department
Dear Ingrid, We are very pleased to read your complete satisfaction with the comfort of the apartment we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our apartment Again we thank you for this very kind review and we look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
Tout
Response from the Quality Department
Dear Annick, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting the area. We look forward to welcoming you back again very soon. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Estimado Isidro, Le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su estancia en nuestro apartamento Magdalena Terrace, ser valorados positivamente es un gran elogio para nosotros. Esperamos su próxima visita. Fátima Roca-responsable Dpto. de calidad.
The lift to the top floor is very slow. Impossible to find on street parking therefore need to park in a secured car park nearby.
Response from the Quality Department
Dear Margaret, thanks for your comment. We are glad to know that you enjoyed a pleasant stay with us. However, we are surprised to see the ratings you have given us. In the case of having had a problem we would have liked to know to be able to improve in those aspects and to have helped you during your stay if had any problem. It has been a pleasure for us to have hosted you. Regards
Fatima Roca - Chief of Customer Service
There is no such Thing.
Locatie en alles aanwezig in app.
Niets
The elevator was super slow
A bit difficult to get parking outside to drop bags. Property is on the 6th floor with tiny lift.
Appartement complètement équipé et très confortable. On y trouve tout comme à la maison et même plus. Il est très bien placé avec une très belle vue. L´équipe aux petits soins pour nous assurer le meilleur séjour.
Les stores vénitiens pas assez efficaces dans une des chambres.
公寓的装修风格很喜欢，尤其有一个大阳台，视野很好，早晨和落日的风景都很好。公寓设施完备，周围有好几个超市，到大教堂步行距离内。
很完美。
It’s one of the best apartments. The size is perfect. Everything was clean the kitchen is fully equipped. Even coffee and tea are included. Also the balcony is perfect. Awesome panorama view over the roofs of the city. If again Sevilla, I will stay again here.
The Wifi didn’t worked during our stay
Please find an alternate solution for the white wooden blinds in all the rooms. When one wakes up in the morning, the light pierces through these wooden things, blinding you.
Air conditioning was quite loud: after a few hours it rattled
I missed that there wasn’t an oven in the apartment and we had brought pizzas to bake, but we were able to grill them with the provided outdoor grill.
Response from the Quality Department
Dear Jeanne, thank you very much for your comment. We are very happy to know that you liked the apartment, especially his spaciousness and complete equipment, as well as his perfect central location to know Seville walking. It is true, as is indicated, that for reasons of space the kitchen does not have an oven, only a microwave. We hope that despite this small inconvenience you have been able to enjoy your stay. Regards
El apartamento estaba limpísimo y todo estaba al detalle. Estaba equipado con todo lo necesario para la estancia (toallas, sábanas, papel, jabón, jabón lavavajillas...). La decoración hecha con gusto y con muchos detalles. La ubicación perfecta, y con vistas preciosas.
L´une des chambres est bruyante et ne dispose pas de stores occultants
Everything perfect. Location was great. Beds were extra comfy and cosy. Place was close to the centre. Shops nearby. Restaurants round the corner. Very clean
El apartamento estaba genial. Lo único que no nos gustó fue que en el dormitorio de 2 camas no hay cortinas. Hay unas persianas por las que entra toda la claridad por la mañana.
Response from the Quality Department
Estimada Gloria, muchas gracias por su amable comentario. Nos alegra mucho saber que les ha gustado el apartamento en todos los aspectos y que han disfrutado de su estancia en Sevilla. Revisaremos el tema de las cortinas en el dormitorio de 2 camas, porque en teoría debería haberlas, y no sabemos si en su caso quizá por error se llevaron a lavar y no se colocaron durante su estancia, por lo que le pedimos disculpas por ello. Averiguaremos qué ocurrió y esperamos que, a pesar de ello, hayan disfrutado mucho de su estancia. Será un placer volver a alojarles de nuevo en el futuro. Saludos
Solo la mancata possibilità di lasciare le valigie in un deposito nella struttura.
Not enough shampoo and bath gels for family of 7. Pillows were flat and water kettle was broke.
La casa è veramente molto bella e panoramica, l´arredamento è curato e i letti sono molto comodi. E´ adatta al soggiorno di più persone anche per diversi giorni perchè lo spazio disponibile permette di distribuirsi comodamente nei vari ambienti nei momenti di relax. La terrazza poi è molto bella.
la camera matrimoniale non è adatta a due persone, avrei sostituito il letto alla francese con un vero due piazze anche se lo spazio della camera è al limite
Posizione super, appartamento iper accessoriato e pulitissimo. Due bagni molto utili se si viaggia in più persone.
La porta di un bagno è rumorosissima. Riscaldamento ad aria. La cucina è distante dalla zona giorno dove c´è il tavolo.
The office is 20 minutes from the apartment so if you arrive early you have to leave your luggage in one place and then move it to the apartment when it is ready. Basically 2 taxi trips. We had a few extra bags since we were traveling with kids.
Appartamento eccellente. Splendida terrazza con vista, situato in pieno centro è vicino a tutti i luoghi d’interesse. Dotato di ogni confort compresa macchina del caffè con cialde. Tutto molto pulito.Disponibilità massima della proprietaria, attenzione ad ogni nostra necessità. Perfetto.
Posizione splendida, in pieno centro e a 5 minuti dalla cattedrale. Anche se l´edificio è un pò datato viene ampiamente compensato dalla qualità generale dell´alloggio. L´host è stato gentilissimo e preciso, accoglienza perfetta. AAA+++
Bon emplacement terrasse ascenseur car 6eme étage équipement
Nécessaire phonique et thermique literie isolation phonique et thermique literie
Wasn’t cheap- but you are at a very central location in the city.
The apartment next door is being refurbished therefore a lot of noise during the day
Response from the Quality Department
Dear Grace, thank you very much for your comment. We are happy to know that you liked the apartment, especially for his cleanliness and his central location. Regarding noise during the day, we are sorry reading this. We really did not know anything about it or previous guests have informed us. Maybe it can be because during the summer there have been no works around. The works in the center of the city are constant and intermittent, and it is very difficult to control this for us, since many times we are informed by our own clients. Regards
P.S: Belinda if you’re reading this, our family would like to thank you very much for everything. Your are and truly an amazing person :)
Lits confortables appartement cosy et vue magnifique de la terrasse cuisine petite et parking éloigné mais cela ne nous a pas empêché de passer un très bon sejour
Assolutamente tutto. È posizionata nel cuore di Siviglia e a pochi passi e possibile raggiungere tutte le mete principali della città. L´appartamento è grandissimo, bellissimo, accogliente e con un terrazzo spazioso con vista sulla cattedrale. È dotato di qualsiasi accessorio: climatizzatori, lavatrice, lavastoviglie e persino di una macchinetta a cialde per il caffè con una dotazione di cialde gentilmente offerte. Tra i tanti appartamenti sinora prenotati per me è in assoluto il migliore. Da sottolineare anche l´accoglienza, la disponibilità e cordialità della titolare che ci ha anche permesso il check in anticipato.....10 e lode sotto tutti gli aspetti. Se dovessi tornare a Siviglia vorrei soggiornare sicuramente in questo appartamento.
In desperation, we rebooked one of their more expensive units. Super location near sites and shopping, old town and cathedral. 3BR-2bath is on 6th floor so minimal street noise. Very quiet for sleeping. Nice beds, tons of windows and a glorious terrace. Wonky layout with tiny kitchen (1/2 fridge. 2 burners, no oven) at the far end between the bedrooms but (don’t fret) lots of restaurants nearby. Great WiFi, basic TV, lovely rooftop views. Effective service from Genteel-Homes although my previous experience with them was problematic.
Chambre nombreuses, très bien climatisé.
Super vacances !!!
Minor detail: the tap in the kitchen needs repairing.
The location is fabulous. Ignacio had assured me that it was 12 minutes walk to the cathedral. I doubted him but he was bang on. The neighbourhood is safe, clean, full of restaurants and shopping, within walking distance of everything you may want to see on visiting Seville, yet quiet. We were met by Marian, our contact person who got us settled and was always within reach during our stay. We were completely satisfied with our stay, would definitely rent again from Genteel-Home and would recommend them without reservation.
There was a small problem with the wifi and they solved it quickly. Thank you for everything, I will recommend it to our friends.