Mateos Gago Terrace VI it’s a beautiful 4-bedroom house with 3 floors and a private terrace located in Angeles street, next to Mateos Gago street. One of the most emblematic places of the Barrio Santa Cruz, in the old town of Seville, very close to the Cathedral.
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Mateos Gago Terrace VI House
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Location right in center of town. Close to lot of good restaurants. Nice clean rooms with attached bathrooms and fully furnished kitchen.
Reaching property with luggage is a bit difficult during festival time. Streets around property very narrow.
La ubicación
Falta de mantenimiento de la terraza, ruido de la nevera, el baño de la habitación de abajo olía a desagüe, el baño de una habitación no tenía presión.
Response from the Quality Department
Estimado Ángel José:
Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Nos complace saber que disfrutó de nuestra excelente ubicación, que ofrece fácil acceso a muchas de las principales atracciones y zonas vibrantes de Sevilla.
Sin embargo, lamentamos que algunos aspectos de su estancia no hayan cumplido con sus expectativas. Le pedimos disculpas sinceramente por los inconvenientes puntuales que nos menciona. Queremos enfatizar que nos entristece que estos inconvenientes no nos hayan sido comunicados durante su estancia, ya que nos impidió ofrecerle una solución oportuna durante el tiempo que estuvo con nosotros. Nuestro equipo está disponible las 24 horas del día para ayudarle con cualquier duda o incidencia puntual, y siempre nos esforzamos por ofrecer soluciones rápidas cuando es posible.
Agradecemos su valioso feedback y realizaremos una revisión exhaustiva del apartamento para abordar los puntos mencionados. Nuestro objetivo es ofrecer a todos nuestros huéspedes la mejor experiencia posible, y sus comentarios nos ayudan a mantener y mejorar nuestros servicios.
Esperamos tener la oportunidad de recibirle nuevamente en el futuro para brindarle una estancia más cómoda.
Atentamente,
Departamento de Calidad
Appartement très confortable, propre, bien équipé et très bien situé. Les gens de chez Genteel très serviables.
Nous étions 3 couples d´amis et avons donc utilisé 3 des 4 chambres. Heureusement, car la chambre du rez de chaussée est totalement inutilisable. L´odeur y est nauséabonde (probablement à cause de l´humidité) et il serait difficile de bien y dormir à cause du bruit incessant dans la rue, très près de restaurants et terrasses.
Response from the Quality Department
Dear Guylaine,
Thank you for your feedback. We are delighted to hear that you found the apartment comfortable, clean, well-equipped, and well-located, and that our team provided helpful service during your stay. It is always our priority to ensure that our guests have a pleasant experience.
Regarding your comment about the ground floor bedroom, we regret any inconvenience caused by the odor. However, we would like to highlight that such occurrences may be influenced by external factors, including weather conditions. Nevertheless, we take your feedback seriously and will review the situation to prevent any recurrence in the future.
We also take note of your comment regarding street noise. It is important to highlight that, given our central location, some occasional noise may be perceived depending on the time of year or local festivities. Nevertheless, we appreciate your feedback and will review our soundproofing system to ensure that it is functioning properly.
Thank you for choosing us. We truly appreciate your comments and hope to have the opportunity to welcome you again in the future.
Quality Department.
Couldn’t ask for a better location. Right in the heart of the city and very close to the cathedral. Property company was excellent and very attentive. Well equipped and comfortable apartment with four bedrooms and bathrooms. Top floor terrace gave outside space too. Would rate as excellent except for some noise from the bar/restaurant downstairs but that stopped by midnight. Would go again.
La localisation et les échanges faciles avec le staff.
La chambre du rez de chaussée est un peu vétuste , trace d’humidité.
Response from the Quality Department
Dear Dabernat,
Thank you for your kind review. We are pleased to hear that you appreciated the location and the smooth communication with our staff.
We regret to learn that the ground floor room did not fully meet your expectations. Please rest assured that we take your feedback seriously and will review this matter to assess any necessary improvements.
We truly appreciate your input and hope to have the opportunity to welcome you again in the future.
Quality Department
Not Applicable
Apartment located in the old town of Seville, close to Cathedral. Very comfortable, each bedroom with own bathroom. Very spacious common room with well equipped kitchen. Good communication with host, free room service once in the week.
Response from the Quality Department
Dear Jacqueline,
Thank you for your thoughtful review. We are pleased to hear that the apartment was perfect for your group, with its spacious rooms and ideal layout. It is wonderful to know that you enjoyed the location in the lively Santa Cruz neighborhood.
Regarding the noise, we understand that depending on the time of year or local festivities, sounds from the outside may be more noticeable. However, we want to assure you that we are reviewing the soundproofing system to ensure it is functioning properly and provides the comfort our guests expect.
We appreciate your feedback and hope to welcome you again in the future for another enjoyable stay.
Quality Department.
The location was superb. Walk outside, turn right and the cathedral towers above an iconic Seville street. Major sights and shopping areas all within short walking distance, plus you´re surrounded by bars, restaurants, and the amazing Santa Cruz area. We had great choice of tapas within a few metres. The staff were very responsive when the TV didn´t work and it was working again by the following day. The place has a nice old charm about it and the kitchen is new and well equipped.
Stairs were a little difficult to navigate for a couple in our group. But the ground floor bedroom was a good solution there. The en suite bathrooms were generally a tight squeeze. Only one of them is of a decent size. There was some noise just outside our window from a fruit and veg supplier starting early morning but hey, who wants to lie in when on holiday in Seville? Not a deal breaker.
Response from the Quality Department
Dear Mark,
Thank you for your kind review. We are delighted to hear that you enjoyed the location and charm of the apartment, as well as its proximity to major attractions, shopping areas, and excellent tapas options. It is also great to know that our staff was responsive and quickly resolved the issue with the TV.
Regarding the stairs, we understand that they may not be ideal for everyone, and we are pleased that the ground-floor bedroom provided a convenient solution for your groups. As for the external noise, we are grateful for your understanding of occasional sounds that may come from the lively surroundings. Nonetheless, we are glad that it did not impact your overall experience, as we always strive to ensure a comfortable and enjoyable stay for our guests.
Thank you once again for sharing your thoughts. We look forward to welcoming you again in the future.
Quality Department.
Response from the Quality Department
Dear Jose,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Niets viel echt tegen. Er waren wat kleine dingen zoals de nespressomachine die niet naar behoren werkte en de vriezer die veel herrie maakte.
Response from the Quality Department
Dear Nadja,
Thank you for your lovely review. We are thrilled to hear that you enjoyed the perfect location and found the apartment well-equipped for your needs. We also appreciate your positive feedback on our communication and service. Regarding the issues with the Nespresso machine and the freezer, we apologize for any inconvenience caused, and we will make sure to address these points to ensure a better experience for future guests. We hope to welcome you again soon.
Lokalizacja bardzo bliski głównych atrakcji miasta. Profesjonalna i miła obsługa.
W nocy trochę głośno, ale cóż jak chcemy być w centrum miasta to musi być głośno. Zatyczki do uszu załatwiają sprawę.
Response from the Quality Department
Dear Andrzej,
Thank you for your kind recommendation and for sharing your experience with us. We are delighted to hear that you found our location convenient for accessing the main attractions of Seville and that you appreciated the professional and friendly service.
Regarding the noise, we understand your concerns. It is important to highlight that being in the city center can sometimes lead to occasional noise, and there may be times of the year when this is more noticeable due to local festivities celebrated in the area. We appreciate your understanding, and we will continue to monitor the soundproofing in our apartments to ensure the best possible experience for our guests.
We hope to welcome you back in the future for another enjoyable stay in Seville.
Quality Department
Response from the Quality Department
Dear Carole,
Thank you for your thoughtful feedback. We are delighted to hear that you enjoyed our central location and found it convenient for exploring the shops, bars, and nearby attractions. We are also pleased to know that you appreciated the main gathering area on the second floor.
Moreover, we are glad that any occasional noise did not disrupt your stay. However, we have noted your comments regarding soundproofing and will evaluate the mentioned room to implement further enhancements.
Thank you for choosing us and we look forward to the opportunity to welcome you again in the future.
A good location for exploring right in the centre of Seville. The bedrooms are on the ground, second and third floor, all with comfy beds. The size of the rooms and the bathrooms varies, but they are all well equipped. The modern, clean kitchen has everything you need. There is some noise from the adjacent bars, but they close at midnight so we slept well. The staff are helpful arranging key collection.
Most of the chairs were in need of some repair with loose arms and the dining table was wobbly. Cleaning could be improved (especially in the wardrobes and under the beds!)
Response from the Quality Department
Dear Christine,
Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our central location in Seville and that the well-equipped bedrooms and kitchen contributed to a comfortable stay. It’s great to know that, despite the some occasional outside noise, you were able to sleep well, and we’re pleased that our team was helpful in arranging the key collection.
We sincerely appreciate your comments regarding the chairs and the dining table. We will make sure to address these issues promptly to ensure a better experience for our future guests. Additionally, we value your feedback on the cleaning and will review our procedures with the team to make improvements, especially in the areas you mentioned.
Thank you once again for your constructive feedback, and we hope to have the opportunity to welcome you back for an even better stay.
Quality Department.
La posizione ottima, praticamente al centro della zona monumentale, camere confortevoli con bagni privati, cucina soggiorno ampio per le nostre colazioni.
Response from the Quality Department
Dear Primo,
Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed your stay in Seville and found our location, rooms, and amenities to your satisfaction. It’s great to know that the private bathrooms and spacious living area contributed positively to your experience.
We look forward to welcoming you and your friends back in the future.
Quality Department
Hot water was lacking. A bit noisy in the morning but that´s to be expected for it´s location.
Response from the Quality Department
Dear Eoghan,
Thank you very much for your feedback. We are pleased to hear that you enjoyed the excellent location and the spaciousness of the apartment, as well as the comfort provided by the air conditioning. We apologize for the inconvenience with the hot water and appreciate your understanding regarding the morning noise. We value your comments and will take them into consideration as we strive to improve. We hope that despite these inconveniences your stay was pleasant overall. We hope to have the pleasure of welcoming you again in the future.
Quality Department.
Response from the Quality Department
Estimada Abi:
Muchas gracias por su amable comentario. Nos alegra mucho saber que todo fue estupendo durante su estancia y que el apartamento cumplió con sus expectativas tal como se muestra en las fotos. Nos complace que la ubicación también haya sido de su agrado. Será un placer recibirles nuevamente en el futuro. Esperamos verles pronto.
Response from the Quality Department
Dear Somaya,
Thank you for taking the time to share your feedback. I am truly sorry to hear that your stay did not meet your expectations.
Regarding the issue with the electricity, we are pleased to know that we acted promptly to resolve the situation as soon as we were informed. We regret any inconvenience this may have caused.
We also understand your concerns about the noise. As our property is located in the heart of the city, it is possible to experience some level of noise, especially during certain times of the year or local events. We apologize for any disturbance this may have caused.
We sincerely regret that we were unable to offer another property due to availability constraints. Our team made every effort to assist you and follow our protocols. We also provided the appropriate compensation options given the circumstances, but we regret that our actions were not sufficient for you. Ensuring a positive experience for our guests is our top priority, and we appreciate your feedback as it helps us to continually improve our services.
We apologize once again for any dissatisfaction experienced and hope that, despite this, you will give us another opportunity to demonstrate our commitment to customer satisfaction and to providing high-quality service to all our guests.
Response from the Quality Department
Dear Hailey,
We sincerely thank you for your kind comments. We are glad to hear that you found the home beautiful and well located, and that you enjoyed the proximity to various activities.
We are sorry for any difficulty you had in finding the cutlery and are glad that the problem was resolved quickly. We would like to let you know that our team is always available to answer any questions or further assistance you may need during your stay.
We thank you again for your comments and hope to have the pleasure of welcoming you again in the future.
Response from the Quality Department
Dear Silja,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Park,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Response from the Quality Department
Estimado Federico:
Muchas gracias por su detallada reseña. Nos alegra saber que encontró nuestra ubicación tan conveniente, cerca de la calle de restaurantes y la catedral de Sevilla. Es un placer escuchar que las habitaciones le resultaron cómodas e iluminadas, y que las cortinas blackout y el aire acondicionado contribuyeron a un buen descanso.
Estamos encantados de que haya apreciado la modernidad de la cocina y la calidad de los equipos. Nos alegra que en general la distribución de su apartamento fuera de su agrado.
Agradecemos sus amables palabras y su feedback. Esperamos tener el placer de recibirle nuevamente en el futuro.
remise des clefs par une hôtesse très agréable et à l´écoute, emplacement idéalement situé au coeur de la ville dans un quartier très vivant; Aucun bruit dans la nuit
Difficile de se rendre en voiture jusqu´a l´appartement, il est obligatoire de se garer dans un parking situé à proximité , donc prévoir un budget pour cela car parking très cher; Surtout ne pas s´engager en voiture dans les ruelles plus qu´étroites, c´est un véritable labyrinthe .
Response from the Quality Department
Dear Alain,
Thank you very much for your feedback. We´re delighted to hear that you enjoyed the typical apartment in the heart of Seville, perfect for exploring the city. We´re also pleased that our hostess welcomed you warmly and catered to your needs, and that the central location in a vibrant neighborhood contributed to a peaceful night´s stay without noise.
Due to our splendid location in the city center, it is indeed challenging to access the apartment door directly, as most streets are pedestrianized. Regarding parking, our team is always available to provide the best parking options nearby. We regret any inconvenience you may have experienced in this regard.
We hope you still had a wonderful stay despite this inconvenience. Thank you again for your feedback, and we look forward to welcoming you back to Seville.
Quality Department.
Response from the Quality Department
Dear Filippo,
Thank you for sharing your feedback with us. We are pleased to hear that you found the location of our apartment to be great and that you appreciated its unique sky-ground layout with 4 rooms and 4 bathrooms. It´s wonderful to know that you found the apartment cozy and well-maintained.
We understand that the several flights of stairs may not be suitable for everyone but we would also like to mention that the description of the house layout and the presence of stairs is available on our website, as part of our commitment to providing transparent information to all our guests. We appreciate your understanding of this aspect. However, we´re glad you found the spaces to be wide and accommodating.
It´s great to hear that the apartment is equipped with air conditioning in all rooms to ensure your comfort during your stay. We hope you had a pleasant experience overall, and we look forward to welcoming you back in the future.
Quality Department.
Let´s say the only inconvenience if you can call it that as it is a 4-story appointment the stairs 😉
Response from the Quality Department
Dear Laura,
Thank you for your detailed feedback. We´re delighted to hear that you found our property well-equipped and comfortable for your stay. It´s wonderful to know that you appreciated the cleanliness and convenience of the amenities provided, as well as the private bathrooms in each room.
On the other hand, We would like to inform you that information regarding the layout of the house, including its distribution over four floors, is available on our website to ensure transparency and assist our guests in making informed decisions before booking. We regret any misunderstanding in this regard.
Your satisfaction is our priority, and we´re thrilled that you had a pleasant experience with us. We look forward to welcoming you and your family back for another enjoyable stay in the future.
Quality Department.
Apartamento en 4 pisos: muchas escaleras Nada acogedor Olor a humedad al entrar Mala hora de Check out Mucho ruido en la calle a partir de las 6:30 h
Response from the Quality Department
Estimado Eduardo:
Agradecemos sinceramente su comentario, y nos alegra que haya encontrado la ubicación de nuestro apartamento conveniente. Sin emabrgo, lamentamos profundamente los inconvenientes que experimentó durante su estancia en nuestro establecimiento.
Respecto a la distribución del apartamento en 4 pisos, queremos destacar que toda la información sobre la disposición de la casa, incluyendo el número de plantas, está disponible en nuestra página web antes de realizar la reserva, con el objetivo de brindar transparencia y permitir a nuestros huéspedes tomar decisiones informadas. En cuanto al horario de check-out, lamentamos cualquier confusión al respecto. La información sobre el horario de salida también se encuentra detallada en nuestra web y en la confirmación de reserva para garantizar una experiencia sin contratiempos para nuestros huéspedes.
En cuanto al olor a humedad que menciona, queremos disculparnos al respecto, y nos gustaría añadir que es posible que este tipo de olores varíen dependiendo de las condiciones climáticas. No obstante, revisaremos esta cuestión y tomaremos las acciones necesarias para evitar cualquier inconveniente similar en el futuro.
Por último, respecto al ruido en la calle, lamentamos cualquier inconveniente al respecto, y queríamos destacar que los niveles de ruido pueden varia según la época y festividades que se celebren en la zona. Aún así, tomaremos medidas adicionales para mejorar la insonorización de nuestras instalaciones si fuera necesario, para garantizar un ambiente tranquilo para nuestros huéspedes.
Valoramos sus comentarios, ya que nos ayudan a identificar áreas de mejora. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y ofrecerle una experiencia más satisfactoria.
Departamento de Calidad.
El apartamento está distribuido en 4 plantas, lo que supone mucha escalera
Response from the Quality Department
Estimado Ramón:
Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro establecimiento. Nos complace saber que encontró nuestra ubicación muy conveniente.
Respecto a la distribución de la casa, lamentamos cualquier inconveniente que esto haya causado. Sin embargo, es importante destacar que la información detallada sobre la distribución de la casa se encuentra disponible en nuestra página web antes de realizar la reserva, para que nuestros huéspedes puedan tomar decisiones informadas sobre su estadía.
Apreciamos sus comentarios y los tendremos en cuenta mientras trabajamos para mejorar nuestros servicios. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y ofrecerle una experiencia más satisfactoria.
Departamento de Calidad.
The facilities could be upgraded
Response from the Quality Department
Dear Saif,
Thank you for sharing your experience with us. We´re delighted to know that you appreciated our central location, which provides easy access to major attractions within walking distance. We´re also glad you enjoyed the excellent dining options nearby.
On the other hand, we take your feedback regarding our facilities seriously and are constantly striving to improve. Rest assured, we are going to working on upgrading our facilities to enhance the overall guest experience. We look forward to welcoming you back in the future to provide you with an even more satisfying experience.
Quality Department.
Centre de la vieille ville, au cœur du quartier le plus animé.
Un peu bruyant très tôt le matin, dû à la proximité d’un maraîcher et des restaurants. Ça fait partie des avantages de la situation géographique😊
Response from the Quality Department
Dear Marc,
Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location ideal for being in the heart of the old town.
We understand your concerns about the noise, particularly in some peak hours hours due to the nearby market place and restaurants. Please accept our apologies for any inconvenience this may have caused. We would like to assure you that such noise disturbances are typically limited to certain hours of the day and are inherent to the vibrant and lively atmosphere of the beautiful area. We appreciate your understanding of this aspect of our location, and we are glad to hear that you were still able to enjoy your stay and our wonderful accommodation. We look forward to welcoming you again in the future.
Quality Department.
La casa está formada por cuatro pisos. Eso no se especifica en la descripción. Las fotos no demuestran la realidad. El personal no me gustó. Días antes pedimos poder dejar las maletas antes del check in y estuvimos más de horas esperando en la puerta sin ningún tipo de información. El día para dejar el apartamento no pudimos dejar las maletas porque ese día los siguientes huéspedes sí que entraban antes. Falta de claridad desde el principio. Los colchones eran bastante blandos y temía muchas escaleras, esto no venía indicado en la descripción. Por lo demás correcto
Response from the Quality Department
Estimada Eva:
Agradecemos sinceramente sus comentarios sobre su reciente estancia y nos alegra que la ubicación fuera de su agrado. Sin embargo, lamentamos que su experiencia no haya cumplido completamente con sus expectativas. Nos gustaría aclarar que durante el proceso de selección de alojamientos a través de esta plataforma se muestran varios alojamientos disponibles en la zona, brindándole a usted la oportunidad de elegir aquel que mejor se ajuste a sus necesidades y preferencias. Una vez seleccionado el alojamiento deseado, se envía un correo electrónico de confirmación para que el huésped pueda verificar que el apartamento elegido coincide con sus expectativas, a través de las fotos proporcionadas y la descripción detallada del mismo, donde puede usted confirmar la información en la cual se especifica claramente que se trata de una casa de 3 plantas, ubicada a pocos metros de la catedral. Por lo que lamentamos cualquier confusión que haya surgido en este aspecto.
Respecto a la situación con las maletas, comprendemos su frustración y pedimos disculpas por no poder haber atendido sus necesidades. Debido a que no contamos con una recepción física, no siempre podemos ofrecer este servicio, y tras el check out, el apartamento debe quedar completamente vacío para poder realizar las labores de limpieza para los siguientes huéspedes. Sin embargo, nuestro equipo siempre está disponible para ofrecer información acerca de las diferentes consignas más cercanas. Entendemos que esto puede haber sido inconveniente para usted y lamentamos cualquier molestia causada.
En cuanto a los colchones, entendemos también que la percepción de confort varia de una persona a otra, por lo que lamentamos que en su caso no fueran de su agrado. Agradecemos nuevamente sus comentarios y esperamos tener la oportunidad de recibirla nuevamente en el futuro para ofrecerle una experiencia más satisfactoria.
Departamento de Calidad.
Por se situar na zona histórica, não tem estacionamento. O carro tem de ser deixado num dos parques que existem na cidade, mas que por vezes estão cheios e pode demorar bastante tempo até sair alguém e conseguirmos um lugar. Ainda assim, esta parte mais chata valeu a pena por estarmos tão bem localizados.
Response from the Quality Department
Dear Sara,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the perfect location of our apartment, right in the center of Seville, which made it convenient for you to explore the city on foot. We are also pleased that you found the amenities suitable for your needs, especially for larger groups, and that you appreciated the flawless monitoring by our team before and during your stay.
Regarding the parking situation, please understand that our central location in the heart of the city can make impossible have a parking place in the building because some of the street are pedestrian, and it also make that find parking could be a challenge. We appreciate your understanding of the difficulties you may have encountered in this regard, and our staff is always available to offer you the information that you are going to need for parking place to do your stay more comfortable.
We appreciate your valuable feedback, as it helps us improve our services. We hope you had an overall pleasant stay in Sevilla and consider giving us another opportunity to provide you with a more seamless and enjoyable experience in the future. Thank you for sharing your observations with us.
Kind regards,
Quality Department
De locatie: je zit pal in het oude stadsgedeelte
Het huis bevindt zich naast een café, ´s avonds kan het wat lawaaieri
Response from the Quality Department
Dear Fleur,
Thank you for sharing your feedback about your recent stay with us. We´re glad to hear that you enjoyed the location of our house, right in the heart of the old city area.
External noise may vary and depend on the time of year as well as festivities taking place in the city center. Nevertheless, we will review and consider necessary improvements to the soundproofing system to ensure our guests have a peaceful rest.
We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Estimado Juan Pascual,
Su reconocimiento acerca de la ubicación de nuestro apartamento nos llena de gratitud y entusiasmo. Nos complace enormemente saber que esta característica mejoró la calidad de su estancia. Esperamos tener la oportunidad de recibirlo de nuevo para seguir cumpliendo con sus expectativas.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Estimada Mónica:
Agradecemos sinceramente su amable comentario sobre nuestra casa. Nos complace saber que disfrutó de todas las comodidades que ofrecemos y que quedó satisfecha con la ubicación privilegiada. Su satisfacción es nuestra mayor recompensa, y nos enorgullece brindar a nuestros huéspedes una experiencia confortable y conveniente. Esperamos tener el placer de recibirle nuevamente en el futuro y seguir superando sus expectativas.
Response from the Quality Department
Estimada Cristina,
Nos sentimos sumamente honrados por sus amables palabras y le agradecemos de corazón que haya elegido quedarse en nuestro establecimiento. Es un inmenso placer poder servirle y contribuir a que su estancia sea memorable.
Saludos cordiales,
Departamento de Calidad
Il manque juste 1 ou 2 torchons pour la vaisselle et 1 ou 2 rouleaux d essuie-tout.
Response from the Quality Department
Dear Claude,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay in our accommodation and found its location ideal.
We have noted your comments regarding the missing supplies, such as dish towels and paper towels. Your feedback is valuable, and we will pass it along to our team to enhance the experience for our future guests.
We hope to have the pleasure of welcoming you back again soon and providing you with an even better experience.
Kind regards,
Quality Department
Confortable, spacieux, très bien placé. Idéal pour une famille ou un groupe d´amis. Proche de tout
RAS
Response from the Quality Department
Dear Jean-Hendrick,
Thank you for your glowing review. We´re thrilled you found our place amazing and enjoyed its convenient location. It´s wonderful to hear that the apartment met your expectations and you found our host friendly. We would be honored to host you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Lokanath,
Thank you for taking the time to share your positive feedback. We´re thrilled to hear that you loved the great location of our property. Your recommendation means a lot to us. We look forward to the opportunity to welcome you back, and should your plans bring you our way again, we would be delighted to have you as our guest.
Response from the Quality Department
Dear LeeAnn,
Thank you for taking the time to provide detailed feedback about your recent stay. We are pleased to hear that you appreciated the excellent location and well-equipped kitchen.
We sincerely apologize for the inconvenience caused by the neighboring restaurant. While we cannot control the actions of the restaurant staff, we understand the impact it had on your experience. We will certainly take this into consideration to implement measures that may prevent similar situations in the future. Your comfort is our priority, and we regret any discomfort caused. Our team will explore possible solutions to enhance the overall experience for future guests.
We appreciate your understanding and patience in this matter. Despite the challenges, we hope that you were still able to enjoy your time in Seville. Your insights are valuable to us, and we would love the opportunity to host you again, ensuring a much-improved stay.
Response from the Quality Department
Dear David,
Thank you for your wonderful review. We´re thrilled to hear that you found our home centrally located and convenient for exploring the attractions. It´s great to know that the meet and greet experience was professional, and you appreciated the nearby amenities. We strive to provide an excellent stay, and your positive feedback is truly appreciated. We look forward to hosting you again whenever your travels bring you back to the area.
Response from the Quality Department
Dear John,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Tessa,
Thank you for taking the time to share your feedback on our lovely apartment. We´re delighted to hear that you enjoyed its proximity to all the attractions, with cozy restaurants and bars nearby.
We apologize for the inconvenience caused by the absence of a wardrobe in the first bedroom. Your detailed observation is noted, and we will review this aspect to enhance the overall experience and consider additional options for future improvements.
It´s heartening to know that you found the apartment´s decor luxurious, and we appreciate your acknowledgment. Should your travels bring you back, we hope to host you again and provide an even more comfortable stay
Top appartement met super locatie!
Niets
Response from the Quality Department
Dear Monica,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Posizione eccellente, struttura comoda per il nostro gruppo di 7 persone.
Mi è piaciuto tutto ma migliorerei il reparto degli accessori per fare le pulizie .
Response from the Quality Department
Dear Emmanuela, Thank you for sharing your positive experience with us. We are thrilled to hear that you had a great time. We are committed to enhancing our guests´ experience, and your input is valuable in this regard.
It would be our pleasure to welcome you back on a future visit.
Quality Department
Response from the Quality Department
Dear Karen,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
So many stairs. We are people over 65 years and the stairs was not the best for our group
Response from the Quality Department
Dear Judith,
We appreciate your feedback about your stay. We apologize for any difficulties you experienced in reaching our staff. We always aim to provide clear communication channels for our guests, and we´re sorry for any inconvenience you faced. We assure you that we will work to ensure communication with our guests and prevent these situations from being repeated in the future.
As for the stairs, we understand that it may not be the most suitable option for all guests, and we appreciate your feedback. We strive to provide detailed descriptions and photos on our website to give guests a clear understanding of the property before booking, however, we regret any misunderstanding in this regard.
We hope you had a great time exploring Seville despite these inconveniences, and we look forward to the opportunity to host you again.
Best regards,
Quality Department
We arrived way too early and they, nicely, allowed us to leave our luggage...
All good ; )
Response from the Quality Department
Dear Nuria,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Todo! Perfecto! Completo, ubicación ideal, cómodo. La terraza!
El lavarropa no funcionó correctamente pero se comunicaron conmigo y resolvieron mi reclamo al instante.
Response from the Quality Department
Estimada Maria Irupe,
Le agradecemos por compartir su experiencia positiva en su reseña. Nos complace haber contribuido a que su estancia fuera agradable. Esperamos tener la oportunidad de darle la bienvenida nuevamente y seguir siendo su elección de alojamiento en el futuro.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Apeksha,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards,
Quality Department
Response from the Quality Department
Dear Debbie,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
Nada
Response from the Quality Department
Estimada Ruth,
Su generosa retroalimentación es profundamente apreciada e importante para nosotros. Siempre es alentador escuchar que nuestros huéspedes tuvieron una gran experiencia y disfrutaron de su estancia. Nos esforzamos por brindar un servicio de calidad y esperamos la oportunidad de servirle de nuevo.
Saludos cordiales,
Departamento de Calidad
Ottima soluzione per visitare Siviglia. Molto confortevole e pulitissima
Response from the Quality Department
Dear Viola,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
location
washing machine wasn´t good chairs were shabby and unsafe as the armrests were coming off. attic was not nice as the carpet made the room very hot and stuffy.
Response from the Quality Department
Dear Yasser,
We appreciate your comment about your stay in our apartment. We are very sorry for any issues or inconvenience you experienced during your stay. Your constructive criticism is extremely valuable to us, and we will use it to improve our services. We hope you will give us another opportunity to serve you and provide you with a much more enjoyable and problem-free experience.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sylvia, We appreciate your comment about your stay in our apartment. We are very sorry for any issues or inconvenience you experienced during your stay. Your constructive criticism is extremely valuable to us, and we will use it to improve our services. We hope you will give us another opportunity to serve you and provide you with a much more enjoyable and problem-free experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Machado,
Thank you for your kind review! We´re delighted to hear that our apartment exceeded your expectations and that you found the location convenient and the cleanliness exceptional. We appreciate your recommendation for families.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Bernarda, We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kathryn Simpson,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sunwook,
We apologize for the inconvenience with the delayed cleaning during check-in. We appreciate your understanding and are glad that our prompt response and excellent Wi-Fi and amenities met your satisfaction. We´ll address the issue with the ceiling promptly. Thank you for your feedback.
Jose L.H. Campos
Quality Department Manager
La localisation, les chambres avec chacune une sdb, la cuisine bien équipée.
Le bruit dans la rue tard le soir et tôt le matin, un primeur grossiste étant situé face à l´appartement, les livraisons commencent vers5h et avec les pavés c´est le réveil assuré . La terrasse est spacieuse mais on ne peut pas vraiment en profiter pcq il faut monter deux étages assez raides depuis la cuisine donc apero ou repas compliqués. Deux des chambres se sont retrouvées une sans eau une demi journée et l´autre avec juste un petit filet d´eau dans la douche. Dans la salle à manger, le lustre n´avait pas d´ampoules donc le soir, on ne voyait presque rien. Le dernier jour, le check out est à 11h , nous avons demandé à laisser nos bagages jusqu´à midi dans le couloir, ce qui nous a été refusé, ce n´est pas leur politique, question de sécurité paraît il . Malgré tout, on a passé un bon séjour mais attention si vous avez du mal à monter les escaliers, l´appartement est sur trois étages
Response from the Quality Department
Dear Catherine,
Thank you for taking the time to share your experience at our apartment. We sincerely apologize for the inconvenience caused by the noise from the street. We understand that the typical noises from the heart of the city can be an inconvenience. However, we are pleased to hear that you found the location convenient and appreciated the well-equipped kitchen and ensuite bedrooms. We are sorry to hear that some of the amenities, did not meet your expectations, and we will ensure that these issues are addressed promptly, and we would like to clarify that the lack of water was due to some works taking place in the city system that are now completed. Despite these issues, we are glad that you enjoyed your overall stay, and we hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
muy limpio y bonito.Buenísima ubicación.
Response from the Quality Department
Estimada Paola:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Ladapo,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Seville. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Mette,
Thank you for making our Mateos Gago VI House your choice for your trip to Sevilla. We are very happy that the apartment met all your expectations. We look forward to receiving you on your next trip.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ron,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Claire,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
locatie in het hartje van de wijk Santa Cruz.
het is jammer dat het appartement over 4 lagen is verdeeld
Response from the Quality Department
Dear Johannes,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
No teníamos el desayuno incluido. La ubicación era excelente, en la mejor zona de Sevilla.
Response from the Quality Department
Estimada Marta:
Gracias por elegir nuestra casa para su estancia en Sevilla y por tomarse el tiempo para escribir esta reseña.
Informarle de que al ser un apartamento turístico, y no un hotel, no ofrecemos ni anunciamos servicio de desayuno.
Por otro lado, estamos encantados de que disfrutara de la maravillosa ubicación junto a la catedral. Esperamos tener la oportunidad de volver a recibirles pronto.
Jose L.H. Campos
Director de Calidad
La ubicación es perfecta, la casa increíble y las camas muy cómodas
Que Sean 4 pisos igual es un poco incómodo
Response from the Quality Department
Estimada Victoria:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
maison typique, entière. emplacement, commodities .magnifique terrasse
beaucoup de niveaux(4)à bien indiquer lors de la location
Response from the Quality Department
Dear Françoise,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Simone,
Thank you for having chosen our apartment for your stay in Seville. We are very happy that you found everything that you needed to make your stay a memorable one. We look forward to receiving you again very soon in one of our apartments.
Jose L.H. Campos
Quality Department Manager
Close to great Tapas Bars, the Cathedral, and other sites
Response from the Quality Department
Dear Randall,
We read with great pleasure the review you left to our apartment. We aprecciate the remarks on the central location. It has been a pleasure for us hosting you and we look forward to having the oportunity to welcome yu back again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Priscilla:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Sonia,
We could not be happier that you had a wonderful stay at our house. We will be more than delighted to welcome you again for your next trip to Seville.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Lori,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Phillip,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
the location and the bedding
the noise of the street, the dining room table on which we cannot rely because it moves +++
Response from the Quality Department
Dear Emily,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
Please accept our apologies if any punctual noise on the street might have caused you any discomfort. Being the apartment located in a very central area, sometimes common sounds of the city are inevitable to avoid.
In addition, we thank you for the constructive comments on certain aspects we can still improve.
We are thrilled that you enjoyed your stay with us and we hope you give us the opportunity to serve and host you again in the future.
Jose L.H. Campos
Quality Department Manager
todas las habitaciones tienen baño, cocina muy bien equipada
el ruido que hay por las noches
Response from the Quality Department
Estimada Nuria:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Jose L.H. Campos
Director de Calidad
We stayed in this property in Oct 2022. The house is very centrally located near the cathedral. Lots of bars and restaurants on the doorstep. This property is lovely and spacious and it worked well for 2 families staying there. The booking process was easy and the communication was very good. We set the alarm off on one of the nights we were there and it was sorted out quickly. All of the rooms have en-suites and there is a top floor patio - really nice to sit out there in the evening. The kitchen is really well equipped and we made a good breakfast every morning. There is a coffee machine, with coffee and tea provided. We had a great stay in Seville and the house was great.
Response from the Quality Department
Dear Pardeep,
Thank you for this wonderful review of our Mateos Gago VI house. We are thrilled that you enjoyed every aspect of it and that we were able to make your holidays a special one. It will be our honour to welcome you back next time you decide to visit Seville again.
Jose L.H. Campos
Quality Department Manager
Zona ruidosa, En la página Web ponía que tenía ascensor y no diaponía de él, la màquina de Café funcionaba regular
Response from the Quality Department
Estimada María Elena:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Maria muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Alessandra, thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
la ubicación
estaba sucio( calcetines sucios usados debajo de una cama) , los muebles rotos, nos caíamos de las sillas, la mesa se doblaba. eran 4 pisos y no estaba especificado. las fotos no se corresponden. Elevadisimo precio para el alojamiento. Esperamos algún tipo de reembolso.
Response from the Quality Department
Estimada Monica, en primer lugar nos gustaría agradecerle que eligiera nuestro apartamento para su estancia en Sevilla y por compartir su opinión.
En relación con los incidentes relativos a la limpieza de su habitación, nos gustaría ofrecerle nuestras más sinceras disculpas ya que estas son claramente prácticas que no cumplen con nuestro estándar de calidad. Se ha realizado la correspondiente reunión con nuestro departamento de mantenimiento y limpieza y que su opinión está siendo utilizada como ejemplo para garantizar que esto no vuelva a suceder dentro de nuestros apartamentos. Le damos las gracias por hacernos llegar su opinión, ya que nos la hemos tomado muy en serio y nos ha servido para mejorar.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Only complaint is that the wiFi was really bad
Response from the Quality Department
Dear Sean, thank you very much for sharing your personal experience in our apartment and your constructive feedback. we highly appreciate your comments and we look forward to serving you again and exceed your expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Nos gustaría agradecerle que haya elegido nuestra propiedad para sus vacaciones en Sevilla.
La casa está situada junto a las principales atracciones de la ciudad, lo que facilita la estancia a nuestros huéspedes ya que no tienen la necesidad de usar el coche. Siempre indicamos los parkings públicos mas cercanos.
En cuento a la distribución de la casa, ofrecemos una descripción detallada de la propiedad online. Para sus futuras reservas no dude en contactar con nuestro equipo antes de confirmar la reserva para cualquier aclaración que necesite.
Gracias nuevamente por su visita y críticas constructivas, nuestro objetivo principal es asegurar que nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas. Esperamos tener la oportunidad de poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Dear Madita, thank you very much for your feedback regarding your stay and your kind words about the service you received.
The apartment is located in the heart of Seville, offering our guests a very comfortable way to discover the city. We understand that some guests may prefer a more quite stay, but unfortunately the noise comming form the street is out of our control.
Thank you very much for choosing our apartment for your stay, we hope to have the opportunity to host you in near future again.
Aija Teilane
Quality Department
.Amazing location, very close to the Alcazar and central church.
The house with 04 floors but no lift.
Response from the Quality Department
We appreciate the time you took to share your feedback.
Thank you for letting us know the highlights of the stay with us, we really appreciate your review and we look forward to having the opportunity to serve you again in the future.
Aija Teilane,
Quality Department
la localisation en plein centre de Séville dans le quartier Santa Cruz.
Le bruit de la rue. Une des chambres est au rez de chaussée et on se croirait dans la rue. Le bruit se termine vers minuit (normal) et recommence le lendemain à 6-7 h car il ya un maraîcher en face !
Response from the Quality Department
Dear Jérémy, thank you very much for your feedback.
We appreciate your comments on the primer location of the property you booked. It offer a very comfortable way to discover Seville, as it is located next to the main sights of the city. We understand that some guests may prefere more tranquil location, therefore we always suggest to contact our Reservation department, so our agents can help to find the accomodation which suits the best to everyones needs.
Thank you again for making us your choice apartment on this occasion, we look forward to serving you again in the near future.
Aija Teilane
Quality Department
Response from the Quality Department
First of all, we would like to thank you for choosing ourapartment for such a special occasion.
We are glad to hear that your family had a memorable stay with us and we look forward to your next visit.
Aija Teilane
Quality Department
Response from the Quality Department
Muchas gracias por sus comentarios. Nos alegra saber que la excelente ubicación del apartamento superó sus expectativas.
Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Dear Jane
First and foremost we would like to thank you for choosing our Mateos Gago Terrace apartment for your visit to Seville and for recommending us , this is undoubtedly the best reward for us all. Regards