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Galera Terrace II
Apartment

Seville · El Arenal

8.9 (113 valuations)


1-3
People

2
Bedrooms

2
Bathrooms

55 m2
Surface

About accommodation

Galera II, located in the prestigious Arenal district, is a cozy apartment perfect for a comfortable stay in Seville.

Upon entering the apartment you’d find one of the bedrooms on the right, with two single beds, exterior and bright. It disposes of a complete bathroom en suite. On the left we have a small patio with grass, table and chairs. It’s the perfect place to enjoy breakfast or have a glass of wine.

Hereafter, you’d access to the living room, a bright and harmoniously decorated space, with kitchennette and fully equipped with everything you need.

From the living room we access to the second bedroom, composed of a double bed and the second bathroom, also en suite.

The apartment also has a private terrace with independet access located on the third floor of the building.

Galera street, where the apartment is located, belongs to the Arenal neighborhood, one of the most exclusive places of the city, where you can enjoy its gastronomy, its atmosphere and the Sevillian day to day, a step away from the main monuments, The Cathedral, the Royal Alcázares ...

Air conditioning Split
Heating Split
Services Soap, gel, shampoo, sheets and towels
Pets Allowed
Cot Available
Terrace Private
Floor 1st Floor
Elevator Not available
Fiber internet Free
Coffee Maker Capsules
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h

Additional Information


> VUT/SE/01357


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:



• Catering service whose menu can be consulted here


• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.


• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.


*Possibility of daily periodic cleaning apart. Ask for price.


Apartment’s Rating

8.9 (113 Valuations)

Location
9.5
Quality
8.5
Cleaning
9.1
Staff
9.2
Facilities
8.7
Recommendable
8.7

We are interested in your opinion


Our Guests’ Opinions

Sara Maccallini9
SEP 2024
Great apartment in perfect location
Perfect location, good size rooms with en suite. We had all we needed.
I was pretty happy about it.
Response from the Quality Department

Dear Sara,

Thank you for your feedback. We are delighted to hear that you enjoyed the apartment and its perfect location, as well as the spacious rooms with en suite facilities. It’s great to know that you had everything you needed for a pleasant stay. We appreciate your positive comments and hope to welcome you back in the future.

Quality Department.

Martine De Boeck10
JUN 2024
An ideal destination for visiting Seville!
Very well located, quiet area e, very central!
Response from the Quality Department

Dear Martine,

Thank you for your wonderful feedback. We are thrilled to hear that you found our accommodation an ideal destination for visiting Seville. It´s great to know that you appreciated our central yet quiet location. We hope to have the pleasure of welcoming you back on your next visit to Seville.

Quality Department.

Giuseppe Patruno10
JUN 2024
Alloggio situato in una posizione strategica, tutto quello da vedere ad una distanza di max 15 min circa a piedi, ideale per 2 coppie, peccato che alcuni clienti si ritirassero la mattina verso le 3,00 facendo molto baccano, ma i gestori non hanno colpa di questo, del resto, per quanto di responsabilità dei gestori, tutto ottimo.
Response from the Quality Department

Dear Giuseppe,

Thank you for your kind review. We are pleased to hear that you found our accommodation strategically located, with all attractions within a maximum 15-minute walk. We apologize for any disturbance caused by other guests leaving. However, we appreciate your understanding in this matter. We are glad that otherwise, everything was excellent during your stay. We look forward to welcoming you again in the future.

Sonia Morón10
MAY 2024
Review without any comments.

Hetty Buter9
MAY 2024
De ligging
De slaapbank is te klein voor 2 personen. Airco werkte not in de kamer op de 2 e verdieping
Response from the Quality Department

Dear Hetty,

Thank you for providing your valuable feedback. We´re pleased to know that you enjoyed our location.

We apologize for any inconvenience caused by the size of the sofa bed, as we understand that perceptions of comfort can vary from person to person. Nonetheless, we will thoroughly review this issue to ensure our guests´ comfort in the future.

Furthermore, we regret that the air conditioning in the second-floor room was not functioning properly during your stay. We assure you that we have already taken measures to ensure the proper functioning of the air conditioning and to prevent similar situations in the future.

Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Quality Department.

JUAN JESUS LOPEZ MOLINA8
MAY 2024
Review without any comments.

JUAN JESUS LOPEZ MOLINA8
MAY 2024
Review without any comments.

John Wakeford6
APR 2024
This is a basically furnished apartment, requiring some refurbishment, especially to the floor in parts where there are broken tiles - but the position is good and there is a highly recommended and comfortable restaurant at the end of the road, called Cotidiano - just right after a day´s sightseeing. The publicity shows an attractive roof terrace so, as the weather was nice, we thought it may be good for a "sundowner or two", but it was quite neglected - maybe because it was early in the season. We were disappointed. Also, the other picture showing the two external chairs and little table is in a pointless area next to the kitchen/sitting room. We did enjoy our week in Seville, which is not only historic, but also a lovely city - a visit is to be highly recommended .
Response from the Quality Department

Dear John,

Thank you for taking the time to provide your feedback. We appreciate your honest comments, which are invaluable in helping us enhance our services and facilities. We are pleased to hear that you found the location convenient and enjoyed the nearby restaurant. However, we regret that certain aspects of the apartment did not meet your expectations. We sincerely apologize for the condition of the roof terrace. Please be assured that we are taking immediate steps to address these issues, ensuring the terrace is well-maintained throughout the year.

We will also review the layout of the external chairs and table to create a more functional and enjoyable space for our guests.

Seville is indeed a historic and beautiful city, and we are delighted that you enjoyed your time here. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more comfortable stay.

Thank you once again for your constructive feedback. We are committed to making continuous improvements and look forward to offering our guests a memorable and pleasant experience in our apartment.

Inderpreet Bajwa10
APR 2024
The location for this unit was perfect and so close to both the water and so many great tapas restaurants. It was very easy to find and super safe! We loved having two bathrooms available to us, the unit was great for a family of 4!
Response from the Quality Department

Dear Inderpreet,

Thank you for your wonderful feedback. We´re thrilled to hear that you enjoyed the perfect location of our unit, close to the many excellent tapas restaurants. It´s fantastic to know that you found it easy to find and felt safe during your stay. We appreciate your kind words and hope to host you again in the future.

Pedro Garcia5
MAR 2024
La zona
Las fotografias no corresponden con el alojamiento, el piso es un primero y la terraza esta en el tercero😡
Response from the Quality Department

Estimado Pedro:

Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro apartamento. Lamentamos mucho cualquier confusión que pueda haber surgido con respecto a la distribución del mismo. Nos gustaría destacar que toda la información detallada sobre la disposición y características de nuestros apartamentos se encuentra disponible en nuestra página web. Por otra parte, en Booking.com, todos los apartamentos del edificio se agrupan, y los clientes tienen la oportunidad de seleccionar aquel que mejor se ajuste a sus necesidades según la descripción proporcionada. Además, nuestro equipo de reservas envía una confirmación de reserva a todos nuestros huéspedes que incluye un enlace directo a la descripción del apartamento para confirmar nuevamente que es el deseado. Lamentamos cualquier malentendido al respecto, y esperamos tener la oportunidad de recibirlo nuevamente en el futuro y brindarle una experiencia más positiva.

Departamento De Calidad.

Lena Saksonova10
MAR 2024
Die Wohnung liegt sehr zentral. Alles innerhalb weniger Minuten erreichbar. Was für uns (4 Erwachsene) sehr praktisch war: jeweils ein Badezimmer pro Schlafzimmer Die Wohnung hat alles, was man braucht. Die Küchenausstattung ist perfekt (alles mehrfach vorhanden)!
Response from the Quality Department

Dear Lena,

Thank you for your feedback. It´s great to hear that the apartment´s central location was convenient for you. We´re pleased to know that the apartment is well-equipped with everything you need, and that the kitchen amenities exceeded your expectations with multiple items available. We strive to provide a comfortable and enjoyable stay for our guests. We look forward to welcoming you in the future.

Jean Philippe GUEYDAN9
MAR 2024
Very central. Quiet street. Clean. Comfortable beds. Nice terrace. 100m down the street an excellent, really excellent, tapas restaurant, La Brunilda. Book imperatively to have a table.
Sound insulation of windows is non-existent. Fortunately there is little passage.
Response from the Quality Department

Dear Jean,

Thank you for your kind review. We´re thrilled to hear that you enjoyed our central location, the quiet atmosphere of the street, and the cleanliness and comfort of our accommodations. We´re delighted that you found the beds comfortable and enjoyed spending time on our terrace.

We appreciate your recommendation for the tapas restaurant. We apologize for any inconvenience about the sound insulation in the windows. Your feedback is important to us, and we´ll look into ways to address this issue to ensure a more peaceful stay for our guests.

We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Quality Department.

David Ashley6
MAR 2024
We feel it is only fair to be honest about the property as we experienced and the ongoing situation. We had to advise the host on arrival about a broken marble slab left in the strange outdoor area in the property, alongside a mop & bucket that’s on view from wherever you are inside. In one bathroom the shower was unusable due the a large hole in the floor and the toilet is falling off the wall. We were told the host was unaware of all issues, but maintenance would come to fix everything the following day. The toilet wasn’t repaired and maintenance advised by text that the shower could not be used even after repair as it would need to be left dry for a few days. The broken marble was at least removed. Compensation was offered but turned out to be a very small % of our total cost due to the host believing everything to have been fixed, text messages confirm this wasn’t the case. We are still in discussions regarding appropriate compensation 2 weeks following our return.
Response from the Quality Department

Dear David,

Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay but we are glad to know that once we were informed about the inconveniences you mention, we were able to provide a solution as soon as possible in an attempt to make your stay as pleasant as possible.

Regarding the dissatisfaction with the compensation, we want to clarify that It was offered specifically to make up for the days when one of the shower was unavailable, and this was communicated and accepted by you beforehand. It should be noted that for the rest of your stay the shower functioned normally and allowed you to use it.

Thank you for your understanding and patience in this matter. We hope that despite this inconvenience you were able to enjoy the city. It will be a pleasure to welcome you again in the future to offer you a more pleasant stay.

Vico Menghini10
JAN 2024
En realidad Esther se comunicó con nosotros porque unos días antes hubo un inconveniente con el edificio y no iba a poder ofrecernos el alojamiento. Sin embargo ya tenía otra opción para ofrecernos, en un lugar espectacular. El barrio hermoso, la comunicación genial! El apartamento muy lindo. Acogedor y moderno. Gracias Esther por habernos conseguido algo acorde a lo que ya habíamos contratado! Esperamos para la próxima vez poder conocer el apartamento!!
Response from the Quality Department

Estimado Vico:

Agradecemos su comprensión ante el inconveniente inicial. Nos alegra que la alternativa ofrecida en este nuevo apartamento, Galera Terrace II, le haya parecido espectacular y haya cumplido con sus expectativas. Es gratificante también saber que la ubicación y la comunicación con el anfitrión fue de su agrado. Estamos comprometidos en brindar el mejor servicio posible, y nos complace saber que a pesar de los cambios, su experiencia fue positiva. Gracias por su confianza y esperamos recibirle de nuevo pronto.

Ruth Jennings10
DEC 2023
Perfect location in Seville. Ideal apartment size for 4 people. Very helpful host with many recommendations. Very quick responses to any of our questions.
Response from the Quality Department

Dear Ruth,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Kind regards,
Quality Department

JOSE MARIA CORZANA MARTINEZ8
DEC 2023
Review without any comments.

JOSE MARIA CORZANA MARTINEZ8
DEC 2023
Review without any comments.

Egil Linge5
NOV 2023
The residence of air purifiers that provoked allergic reactions in the form of runny nose and breathing problems. The street outside was very busy until 5am.
Response from the Quality Department

Dear Egil,

Thank you for your feedback.

We would like to offer our sincere apologies for the allergy problem you had, we could not foresee that you would have such a reaction to our environmental purification system. We would have liked to have received this information during your stay to have provided a prompt response.

On the other hand, we understand that noise levels can be occasional and may vary depending on specific times and events happening in the city, please, accept our sincere apologies for any disappointment this may have caused. We will review the soundproofing systems in order to ensure a noise-free stay for our future guests, ensuring an experience in line with our high quality standards.

Quality department.

Liew Ah Meng5
OCT 2023
Review without any comments.
Response from the Quality Department

Dear Liew,
We appreciate your feedback and are glad that you took the time to share your thoughts about your stay. We understand that the steep steps and limited space in the apartment can be a challenge, especially for guests with large luggage. We apologize for any inconvenience you may have faced.

As a chain of apartment rentals, we don´t have a fixed reception area to store luggage, which can make it difficult for us to provide this service. However, we typically recommend nearby luggage storage options or lockers to make the check-in and check-out process as smooth as possible for our guests.

Regarding the steep steps, we understand your concern. We always strive to provide accurate descriptions and photos on our website to give guests a clear picture of what to expect. Due to the central location of the apartment, making significant modifications can be challenging. Your feedback is valuable, and we will consider it as we continue to improve our guests´ experiences.

Thank you for choosing our accommodations, and we hope you enjoyed your time in the city. We would be delighted to host you again in the future, so please don´t hesitate to return for another stay.
Kind regards,
Quality Department

Christina Neumann10
OCT 2023
Geschirr tío top Grundsätzlich alles super Dachterasse top Ein kleines minus keine Geschirrtücher 😉zumindest keine gefunden Sonnst wirklich toll
Response from the Quality Department

Dear Christina,
We´re delighted to hear you had a great experience in our apartment, and you appreciated the fantastic rooftop terrace. We aim to provide everything you need for a comfortable stay, and we apologize for the oversight regarding dish towels during your visit.

Your feedback is invaluable to us, and we will ensure that dish towels are readily available for future guests. We´re pleased that you enjoyed your stay overall, and we hope you had a wonderful time exploring the city. Thank you for choosing our accommodations, and we look forward to hosting you again in the future.
Kind regards,
Quality Department

Karin Leonhardt10
SEP 2023
Excelente atención de Esther! Gracias! Todo cerca y seguro volveremos!
Response from the Quality Department

Estimado Karin,
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirlo en un futuro cercano.
Saludos cordiales,

Departamento de Calidad

Laura Vallejo Jimenez10
AUG 2023
PERFECTO
Response from the Quality Department

Estimada Laura,
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Saludos cordiales,
Departamento de Calidad

Samih Boudguig9
AUG 2023
Bel appartement à proximité de tout
Personnel professionnel, disponible et à l´écoute. Merci Silva.
Des travaux à côté de l´immeuble tôt le matin
Response from the Quality Department

Dear Samih,
Thank you for your feedback.

We´re glad to hear that you found the apartment conveniently located and appreciated the professionalism, availability, and attentiveness of our staff, especially Silva. We want to assure you that the ongoing construction near the building is beyond our control. We apologize for any inconvenience this may have caused in the form of early morning noise.

We appreciate your understanding and hope that despite this, your overall experience was positive. If you choose to stay with us again, we´ll do our best to ensure a more tranquil stay.
Best regards,

Quality Department Manager

Rico Carolina10
AUG 2023
Apartamento de lujo a precio baratisimo.
Todo. Era enorme, una familia de 4, y tenia dos baños, genial eso. Llevamos un perrito pequeño y admitían perros. Habia agua de bienvenida, cafe, gel de baño de Rituals…todo limpio perfecto ordenado, la calle era tranquila y a 10 minutos andando de la Catedral. Increíble todo la verdad, supero nuestras expectativas.
Nada. Todo estuvo de 10.
Response from the Quality Department

Querido Rico,
Agradecemos mucho sus amables palabras en su reseña. Nos complace saber que tuvo una estancia agradable con nosotros. Su satisfacción es nuestra principal prioridad, y estamos contentos de haber cumplido con sus expectativas.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y seguir brindándole experiencias positivas.
Saludos cordiales,

Director de Calidad

Julie Nelson9
JUL 2023
A lovely stay in beautiful Seville
Spacious, clean and well equipped apartment in a wonderful location, close to main attractions. Very comfy beds. Balcony a bonus. Great advice from host on the area and attractions.
We hadnt realised the balcony wasn´t on the same floor as the apartment (2 floors up from the apartment). But had comfy seating, a bathroom up there and was exclusive to the apartment, so still v much appreciated!
Response from the Quality Department

Dear Julie,
Your positive review has truly brightened our day and reaffirms our dedication to exceptional service. Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,

Quality Department

Julie Nelson9
JUL 2023
A lovely stay in beautiful Seville
Spacious, clean and well equipped apartment in a wonderful location, close to main attractions. Very comfy beds. Balcony a bonus. Great advice from host on the area and attractions.
We hadnt realised the balcony wasn´t on the same floor as the apartment (2 floors up from the apartment). But had comfy seating, a bathroom up there and was exclusive to the apartment, so still v much appreciated!
Response from the Quality Department

Dear Julie,
Your positive review has truly brightened our day and reaffirms our dedication to exceptional service. Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,

Quality Department

Ifdal Elsaket10
JUL 2023
Excellent. Would stay here again.
Response from the Quality Department

Dear guest,
Thank you for your feedback! We look forward to welcoming you back again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager

LUIS TERUEL GARCIA8
JUN 2023
Había dos aseos, uno en cada habitación y eso es muy cómodo. La cocina muy completa. Y aire acondicionado en todas las estancias. Muy cómodo en general. Y 100% limpio. Ubicación perfecta para hacer turismo en Sevilla. Caminando llegas a todas las zonas emblemáticas.
Escaleras sin ascensor, aunque nosotros estuvimos alojados en una primera planta y no fue problema. Y ventanas de madera antiguas que no cierran herméticamente aunque tampoco fue problema porque la calle es muy tranquila y no hay prácticamente ningún ruido.
Response from the Quality Department

Estimado Luis. Gracias por elegir nuestro apartamento como su hogar temporal. Agradecemos su decisión y nos disculpamos sinceramente por cualquier inconveniente que haya experimentado. Su satisfacción es primordial para nosotros y le aseguramos que estamos tomando medidas inmediatas para solucionar la situación. Esperamos que considere hospedarse nuevamente con nosotros, ya que nos comprometemos a brindarle una experiencia impecable que refleje nuestra dedicación a un servicio excepcional.

carole anderson10
JUN 2023
Location was great...close to restaurants, shops and walking distance to all the sights. No breakfast provided but fully equipped kitchen w/coffee/tea provided. Very comfortable beds, pillows! Near everything but on a quiet residential street.
Response from the Quality Department

Dear Carole. Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.

Charline Brier10
JUN 2023
Nous avons passé un agréable séjour à Séville et dans cet appartement. Le logement est bien placé, propre et bien équipé.
Response from the Quality Department

Dear Charline,

Thank you so much for taking the time to leave a review of your pleasant stay in Sevilla and at our apartment. We truly appreciate your feedback. We´re delighted to hear that you had an enjoyable time and found the apartment well-located, clean, and well-equipped.

We want to express our sincerest gratitude for choosing our apartment for your visit. It was a pleasure to host you, and we would be more than happy to welcome you back in the future. Please know that you are always welcome to return.

Once again, thank you for your kind review. We wish you all the best and hope to have the opportunity to host you again!

Warm regards,
Jose L.H. Campos
Quality Department Manager

Margarita Arjones González9
MAY 2023
La ubicación es magnífica, y el parking con descuento. El apartamento es más pequeño pero estuvimos muy cómodos 4 personas.
Response from the Quality Department

Estimada Margarita, Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.

Jose L.H. Campos
Director de Calidad

JACQUES MOMEUX8
APR 2023
l’emplacement
le bruit venant de la rue car les fenêtres n’étaient pas isolées. les voisins qui font la fête .
Response from the Quality Department

Dear Jaques,
We are thrilled that you had a pleasant stay in Sevilla and that you enjoyed the many benefits of the apartment. We apologize for the inconveniences caused by the city noises and the disconfort these might have caused. Thank you for your kindness when writing this review. We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Joaquim Silva Lico3
APR 2023
Location
Windows are like paper and you can see the street trough the wood. Couldn’t sleep both nights until we change to another property Nightmare
Response from the Quality Department

Dear Joaquim,
We would like to express our gratitude for choosing our apartmentfor your stay in Seville, and for taking the time to share your valuable feedback with us.

However, we are disappointed to learn that despite our efforts to assist you and make your stay as comfortable as possible by agreeing to your proposals, you still found it unsatisfactory. Please accept our apologies for any shortcomings that may have caused you any inconvenience.

Nevertheless, we are glad to hear that you enjoyed the location of our apartment and found it convenient for exploring the city centre.

We would like to assure you that your feedback is important to us, and we will take it into consideration as we continue to improve our services. We hope to have the opportunity to host you again in the future, and exceed your expectations by providing an exceptional experience that meets all of your needs and preferences.

Thank you once again for choosing us, and for your valuable feedback.

Jose L.H. Campos
Quality Department Manager

Françoise Jaeger-Vialet8
APR 2023
très bonne adresse pour visiter Séville
appartement renové , très clair et très propre , bien équipé , situé dans une rue calme , super bien placé , toutes les visites peuvent se faire à pieds . Possibilité de se garer dans un parking proche de l’appartement . Marché et nombreux restaurants à proximité
Response from the Quality Department

Dear Françoise,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.

Jose L.H. Campos
Quality Department Manager

Giulia Da Lio7
APR 2023
Review without any comments.

EMILIA ROBLES10
FEB 2023
Review without any comments.

Maria Level10
JAN 2023
Love this place. It is the second time we come for a month. Confortable, with great service and the best location!
Response from the Quality Department

Dear Maria,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.

Jose L.H. Campos
Quality Department Manager

Susan Avey7
JAN 2023
Seville holiday.
location was brilliant really clean property
the photos were very misleading thought appartments would be larger
Response from the Quality Department

Dear Susan,
Thank you for having chosen us and for taking the time to write a review.
Thank you for highlighting the cleanliness and location of the apartment. However, we are saddened that you personal perception of the pictures advertised were different of the reality and you rate us this way. It is uncommon for us to receive this kind of comment. Nevertheles, we are happy that you overall stay was satisfactory and we very much look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Mayte Solan Isla7
JAN 2023
Review without any comments.

Arnold Mauricio Martinez Rodriguez10
DEC 2022
Todo la atención, la ubicación y el piso muy bonito

Giorgia Bernardi9
DEC 2022
Excellent location a stone´s throw from the center, the main monuments, public transport and Triana. Fairly quiet area because when it is Movida evening it is difficult to contain the exuberance of the people.
It is not equipped with a bidet, essential for those who are used to it, a few towel hangers and a shower gel holder shelf in a bathroom.
Response from the Quality Department

Dear Giorgia,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you enjoyed your stay with us. We look forward to welcoming you back again soon.

Jose L.H. Campos
Quality Department Manager

María Teresa Bernal Vázquez8
DEC 2022
La ubicación
El ruido
Response from the Quality Department

Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes un experiencia inolvidable. Esperamos poder volver a recibirle pronto.

Jose L.H. Campos
Director de Calidad

niema el ouahdi10
NOV 2022
Review without any comments.

Vicente Gelado Fernández10
NOV 2022
Review without any comments.

kambiz Yousefi10
NOV 2022
Review without any comments.

Andre Kleinerüschkamp10
NOV 2022
Seville in two days
The apartment is very well-equipped, nicely furnished and is very centrally located.

Violeta Ciobotaru8.3
OCT 2022
Excellent apartment
Great location, apartment close to the center and clubs. It takes 20-30 minutes from the airport by taxi. There is air conditioning in all rooms and each bedroom has a private bathroom.
Towels a bit worn, but clean and very fragrant.
Response from the Quality Department

Dear Violeta,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
We hope you came back home with lovely memories of your stay and we look forward to receiving you again very soon.

Jose L.H. Campos
Quality Department Manager

Ángel10
SEP 2022
Review without any comments.

Elisabeth8.3
SEP 2022
Appartement parfait, bien équipé et bien situé
Appartement bien situé dans une rue proche des principaux monuments. Rue relativement tranquille
Response from the Quality Department

Dear Elisabeth, it is always a pleasure to know that our guests went home with great holiday memories.
We hope to see you on your future trips to Seville.

Aija T.
Quality Department

Maria De La Ascensión Pedrosa Cavada8.3
SEP 2022
Review without any comments.

Ascension Rico Bellido10
SEP 2022
Review without any comments.

Manuel José7.1
SEP 2022
Review without any comments.

Eva10
AUG 2022
Review without any comments.

Stéphanie Boilet10
AUG 2022
Appartement très propre, beau et bien équipé. Idéalement situé, nous avons pu visiter Séville très facilement. Nous recommandons vivement pour 2 couples ou famille de 4 personnes.
Response from the Quality Department

Dear Stéphanie, thank you very much for staying with us. We are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment. It would be a pleasure to welcome you back anytime you plan a visit to Seville.

Aija T.
Quality Department

Lhoucine Khili10
AUG 2022
The apartment is very good, very clean, with well functional equipment. It is well located a few minutes walk from the main sites to visit in Seville: the caterdral, the Casar, Espana plaza, Santa Creuse,... Ester is super nice and very welcoming. I recommend this apartment.
Response from the Quality Department

Thank you very much for your feedback and for sharing the highlights of your stay with us. Your comments help us to understand how our guests enjoy their stays with us.
We are glad to know that you had a pleasant stay and hope to meet you in near future again.

Aija T.
Quality Department

Zakaria Chouaib9.3
AUG 2022
Nice apartment very close to all places you want to visit in Sevilla. The flat is professionally maintained, and the communication with the team managing the apartment was fast and efficient. Thanks!
Response from the Quality Department

Dear Zakaria, thank you very much for your valuable review.
Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.

Aija T.
Quality Department

Catherine10
JUN 2022
Super bien situado como en casa
(+) La ubication
(-) Poder dejar un poco mas tarde el piso
Response from the Quality Department

Estimada Catherine, muchas gracias por elegir nuestro apartamento y por sus comentarios constructivos. Sería un placer darle la bienvenida de nuevo cada vez que planee una visita a Sevilla.

Aija T.
Departamento de Calidad

Bertil8.8
JUN 2022
Review without any comments.

André7.5
JUN 2022
Nettes Apartment in zentraler Lage, Parken in einer Tiefgarage in der Nähe zu einem vergünstigten Tarif möglich. Unsere Wohnung hatte eine tolle Dachterrasse, allerdings kein direkter Zugang von der Wohnung aus (Wohnung lag im ersten Stock, Dachterrasse im dritten).
Response from the Quality Department

Dear André, thank you very much for sharing your opinion.
We are glad to hear you enjoyed our excellent location, and we are sorry for any misunderstanding regarding the description of the apartment and its features. We have already contacted the sales channel you used tpo confirm your reservation and this information has been updated inorder to avoid any confusion in the future. For your future reservation do not hesitate to contact directly our Reservation Department, so our team will guide you in the booking process and will make sure you receive all the neccessary information regarding the apartment you choose.
Thank you again for you constructive fedback, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija T.
Quality Department

Mia3.8
MAY 2022
the good thing about this place is location.
the photos are deceiving- looks like a super spacious bright place. in reality it’s crammed, old looking, noisy apartment. we chose an apartment with terrace and paid extra for that and they didn’t tell us that the terrace is actually detached from the apartment and 4 floors up. you hear everything from your neighbors or whoever enters the building. we were so disappointed that we wanted to check out immediately but they weren’t responding to our messages. after they claimed they refunded us terrace cost which we never received. overall NOT worth the money at all.

Maria10
MAY 2022
Very nice 2/2 apartment in the center of Sevilla. I stayed with my husband and dog for a week and it was easy and comfortable.
Response from the Quality Department

Dear Maria, thank you very much for sharing your opinion about your recent stay with us. We are glad to know that you had a comfortable stay with us and we look forward to meeting you in the future again.

Aija T.
Quality Department

JANIS8.8
MAY 2022
Excellent location
The mattresses and pillows on both beds require to be replaced
Response from the Quality Department

Dear Janis, thank you very much for your review. To ensure continuous improvement in our services, we appreciate your constructive feedback about your personal experience at our property and we hope to have the opportunity to exceed you expectations in a not too distant future.

Aija T.
Quality Department

Adriana7.5
MAY 2022
Review without any comments.

Brian9.3
MAR 2022
Fantastic locating for exploring the city. Many thanks.

John10
MAR 2022
Fantastic apartment in a superb location. Just 5 minutes to the centre of town and 15 minutes to the Triana. We could not fault anything. Communication with Esther was always easy and fast. Very satisfied.

Isabelle10
MAR 2022
L’appartement a très bien convenu à notre séjour. Nous étions deux couples et chacun avait une chambre et une salle de bain privative. C’était parfait. La décoration et l’équipement simples, en quantité suffisante et en très bon état nous ont satisfaits. Mention spéciale pour la literie de très bonne qualité. Il manquait un deuxième torchon. Un balai et une pelle auraient été nécessaires si notre séjour avait dépassé nos quatre jours de présence ( miettes, cheveux dans la salle de bain). Je recommande chaleureusement cet appartement !

Hervé8.3
FEB 2022
Céntrico
Muy bien ubicado, agradable de vivir, luminoso.
Ruido de la ciudad y del edificio

Sandra10
FEB 2022
One of best location in seville. Super charming apartment with everything you need in a home..

Elena4.7
DEC 2021
La terraza de las fotos está dos pisos arriba del apartamento. Es un primero sin ascensor.
Response from the Quality Department

Le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su estancia en nuestro apartamento.

Tras leer su comentario hemos revisado en detalle la descripción del apartamento para asegurarnos de que toda la información que pueden ver nuestros huéspedes online sea correcta. Tal y como indica la descripción, el apartamento cuenta con una terraza privada y tiene acceso independiente y está ubicada en la segunda planta del edificio. Lamentamos mucho si por algún motivo no haya podido ver esta información y le ha causado cualquier inconveniente.

Gracias nuevamente por su visita y críticas constructivas, nuestro objetivo principal es asegurar que nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas. Esperamos poder servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Isabelle LANSAMAN10
SEP 2021
Très bien
La proximité des arènes
Le bruit la nuit
Response from the Quality Department

Dear Isabelle,

We greatly appreciate the time you spent to share your recent holiday experience at our Genteel Home Galera apartment. Regards

Ana García, Customer Service

Nathalie Perruchon10
SEP 2021
Très bien situé. Très propre. Rien à redire sur cet appartement que j´adore.
Response from the Quality Department

Dear Nathalie Firstly we would like to thank you for the lovely review you shared following your recent visit to our Galera apartment and are delighted to read that we were able to match your holiday expectations. Regards

Naroa Garcia Sanchez8
AUG 2021
Genial

NEREA JARABO LOPEZ10
AUG 2021
La ubicación y el apartamento estaba muy bien, recomendable,Marina la chica que nos gestiono la llegada muy maja y eficaz
Response from the Quality Department

Querida Nerea, agradecemos su comentario y nos alegramos de que su estancia en Sevilla y en nuestros apartamentos le haya resultado gratificante. Esperamos volver a verles pronto. Un saludo, Ana García, Dpto. de calidad

MME Alvarez Amand Manuele8.8
AUG 2021
Muy bien ubicado cerca del centro histórico y del Guadalquivir, tranquilo y con carácter.
No hay suficientes platos y la terraza está dos pisos más arriba... ¡poco práctica!
Response from the Quality Department

Querido Diego, agradecemos sus palabras, y puede estar seguro de que sus comentarios serán tomados en consideración y que nos ayudarán a mejorar nuestros servicios. Atentamente, Ana García, Dpto. de calidad

Daly Daoud10
JUL 2021
Lovely apartment and great location. Esther was a lovely host! We had a great time

Victoria Zafra8.5
AUG 2020
La ubicación es muy buena.

Linda10
MAR 2020
De vriendelijkheid van het personeel bij het inchecken en de hulp die we kregen tijdens verblijf. Prachtig appartement op mooie centrale locatie.

Cristina9.5
MAR 2020
Todo bien

Alberto9.5
MAR 2020
Fantastica Todo Que me cobrasen un extra por abrirme la puerta
Response from the Quality Department

Estimado Alberto, En primer lugar, nos gustaría agradecerle que eligiera nuestro apartamento para sus vacaciones en Sevilla y por la opinión que compartió, estamos encantados de saber que disfrutó de su estancia. Sin embargo, queremos pedirle disculpas si hubo algún malentendido en el proceso de check in. Tal y como se le informa previa su llegada, todos los check in se realizan personalmente para que el huésped se sienta bienvenido y acompañado en todo momento. Aquellos check in en los que su llegada son a partir de una hora determinada, conllevan un gasto adicional que se detalla y explica mediante email después de confirmar su reserva. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro. Fátima Roca-responsable Dpto. de calidad.

mohamed abdelkrim mouline10
MAR 2020
très bien

Zeynep Yildiz9.8
JAN 2020
Tavsiye ederim! / I would recommend that place!
Someone welcomed us when we arrive and she was super nice. She told us about the property and the city in detail. The house was nice, clean and big and comfortable enough for our family (two rooms). The decoration was nice. Location was nice. The parking lot was 150 meter away, it was a public parking space but it was easy to park. Lokasyon iyiydi. Bizi karşılayan kişi de çok tatlıydı ve bize çok yardımcı oldu. Odamız güzel döşenmiş, rahat ve temizdi. Park yeri 150 metre uzağındaydı odamızın, halka açık park alanıydı ama gayet kolaydı park etmek.
There was an extra cleaning fee, which we did not realise during online reservation, 48 euros. Ekstra temizlik ücreti alındı, bunu rezarvasyon yaparken fark etmemiştik, 48 euros.

Leanne10
JAN 2020
Loved Seville.
Met at property with full explanation of all facilities and local attractions. Loved it.
Hot water system I think was storage, so not always hot, but we worked it out.

Lisa10
DEC 2019
In an ideal position, close to all amenities. Everything is provided in the property & we had a lovely rooftop terrace
Response from the Quality Department

Dear Lisa, We appreciate your lovely words regarding our service as well as our staff. Your kindness and kindness are undoubtedly one of the main assets of our apartment. We will congratulate all members of the various teams on their contribution to ensuring their well-being during their stay with us. We look forward to welcoming you back again very soon. Fátima Roca-chief of Customer Service.

John8
DEC 2019
Great location great value More toilet paper
Response from the Quality Department

Dear John, Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Fátima Roca-chief of Customer Service.

Doug7.5
DEC 2019
Property was centrally located in old town and easy access to historic highlights. Plenty of good places to eat and sighted to see.
No lift, stairs and luggage is not a good combination. More stairs takes you to interesting outdoors terrace.
Response from the Quality Department

Dear Doug, First of all, we would like to thank you for choosing our apartment for your holiday and for sharing your opinion about your experience with us. Thank you for noting the location as well as all the possibilities that the Arenal area offers. In relation to the comment about the elevator, we are sorry for the inconvenience caused, for that reason you put it in our announcement before making your reservation. For a future occasion, please do not stop consulting us with all the questions about your reservation. We look forward to serving you very soon. Fátima Roca-chief of Customer Service.

TJI Ophelders9.5
DEC 2019
Genteel Home Galera nov 2019 De bedden, de kamers, twee badkamers, dakterras, de lokatie midden in centrum. Het appartement an sich helemaal perfect op de gehorigheid na. De gehorigheid van het pand. Geluid van de straat, van de bovenburen of de benedenburen. Bijna woordelijk conversatie kunnen volgen tot 00.00 uur ´s nachts.
Response from the Quality Department

Dear TJI Ophelders, We are very pleased to read your complete satisfaction with the comfort of the room, the terrace and ultimately for the apartment in which he has stayed. We are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay with us. We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior noise. Sometimes it is impossible to guarantee this, so sorry for the inconveniences. We look forward to serving you again soon. Fátima Roca-chief of Customer Service.

Alex8.5
DEC 2019
Nice apartment, but needs a bit of TLC and DIY.
Very nice welcome by one of the Genteel staff. Good location. Prompt response from management when toilet would not flush. A tradesperson was sent straight away and it was fixed by the time we returned to the apartment.
The roof terrace is two floors up from the apartment (36 steps!). This should be clearer in the description as it was really not ideal given I was travelling with my parents. The apartment is not quite as slick as it looks in the photos - e.g. scruffy rug, towel rail hanging off wall, curtain rail falling off wall when trying to draw the curtains.
Response from the Quality Department

Dear Alex, Thank you very much for sharing this good review. Thank you for your kind comments regarding the service of the customer support team you received, we will make sure to share your kind words, as we know it will mean a lot to them. The comments of our guests give us the opportunity to see our apartment through their eyes, which gives us an idea of ​​any service that may have room for improvement for future guests. Once again, thank you and we look forward to your next visit. Fátima Roca-chief of Customer Service.

Joan9
DEC 2019
Nice!

Cristina10
SEP 2019
La struttura bella e comoda a due passi dal centro ma fuori dal caos turistico. Nelle immediate vicinanze ottimi ristoranti e tutti i servizi necessari per rendere ancora più incantevole il soggiorno a Siviglia

María Soledad9
SEP 2019
Ubicación perfecta y sin embargo calle tranquila.
La terraza separada en otra planta

Guylaine9.3
SEP 2019
Très bien situé! Tout étais bien

elaine johnson7.5
SEP 2019
Area, clean and comfy apartment. Everything you would need for a stay, washing machine was a welcome bonus.
Noise made by people using stairs to enter other apartments, especially at night.

Maria7.5
SEP 2019
La ubicación muy próximas al centro. Apartamento cómodo

Fabio10
SEP 2019
Soddisfacente
L’arredamento, la cura dei dettagli, la vicinanza dal centro.
Al secondo giorno si sono formati tanti moscerini in un bagno.

Michel10
SEP 2019
Très agréable...
Très bel appartement rénové avec goût, climatisation dans chaque pièce et salles de bains attenantes à chaque chambre. L´appartement est très bien situé près du centre ville et des restaurants. Une terrasse privative en rooftop à 2 étages au dessus de l´appart. La petite cour anglaise à coté de la cuisine pour les petits déj. en extérieur...
Rien, tout était parfait.

Apoorv Bamba10
SEP 2019
Location. Space. Rooftop!
Everything was awesome!

Sophie10
JUL 2019
The property was clean and comfortable and the private rooftop terrace a bonus.
The apartment was fully equipped with the basics and when the kettle didn´t work on our first morning the proprietors quickly addressed the issue and replaced it with a new one.
It would have been nice if a few basic provisions such as water and milk had been left in the fridge as the shops were closed by the time we checked into the apartment in the evening.

Victoria10
MAY 2019
Everything went as planned. We loved the upstairs private balcony.

Sarah-Jane10
APR 2019
Fantastic place with bonus of roof terrace- just perfect!
great communication with hosts - and very helpful when locked out!

Cristina9.3
MAR 2019
Muy cómodo, limpio y acogedor.

Gil10
MAR 2019
Appartement à la décoration soignée , cosy et chaleureux. De plus la situation est vraiment idéale pour visiter à pied, on se trouve au centre tout en étant au calme Une belle adresse,vraiment

Manuel10
FEB 2019
Nos ha gustado todo en general, muy acogedor no Le falta un detalle, tranquilo y bien ubicado. Volveríamos a repetir.

Aurelie9.5
FEB 2019
proximité du centre ville, rue calme, appartement très fonctionnel et agréable, deux salles de bains, accueil agréable, disponibilité d´un parking à proximité
2 coupures d’électricité en 2 jours et le WIFI n´a jamais fonctionné, notre hôte nous a imposé de redonner notre numéro de CB alors que les nuitées étaient payées.
Response from the Quality Department

Chère Aurélie, merci beaucoup pour votre commentaire. Nous sommes très heureux de savoir que vous avez aimé l´appartement, en particulier pour son emplacement central mais calme et son grand confort. Nous sommes désolés pour le désagrément causé par les coupures d’électricité, mais cela était dû à un problème inhabituel de la compagnie d’électricité de la région, indépendante de notre volonté. Nous vérifierons le signal Wi-Fi et informerons la société afin qu’elle puisse être résolue. Sur la lettre de crédit, comme il a été expliqué, votre réservation était déjà payée à l´avance (vous avez payé l´agence), mais nous la demandons simplement pour garantir tout dommage éventuel ou dommage, car l´agence ne nous fournit pas votre carte de crédit et uniquement responsable du montant lié à la réservation et non des dommages éventuels. Nous sommes heureux de savoir que vous avez apprécié votre séjour à Séville. Salutations

Linden6.3
FEB 2019
Basic accommodation with no Wi-Fi.
Good location, comfortable beds, clean. Nice roof garden.
It didn’t look like the photos at all, very basic accommodation. Wi-Fi was utterly useless. Some heaters didn’t work. “Parking available” in a very expensive, very difficult car park 5 minutes walk away.
Response from the Quality Department

Dear Linden, we are very surprised with your comment. The photos clearly show how is the apartment. If you had any problems with the Wi-Fi, we would have liked you to have informed us of this in order to notify the company or find another solution. As for parking, you can clearly see that there is public parking available nearby, which you was previously informed of the distance to the apartment and the special price of 7€/day we have agreed with them, and that you asked us to reserve a place knowing these details. We are happy to know that, at least, you liked the central location, cleanliness and high comfort, and the terrace. Regards

Алексей9.8
FEB 2019
Все прекрасно и полностью соответствует фото на сайте. Удобные кровати, два санузла, даже есть принадлежности для душа. Есть терраса, на ней даже лежаки и столик. Но всё это упаковано на зиму. Летом позагорать наверно неплохо. Неподалеку огромная платная парковка под рынком, места всегда есть. Встречающая девушка (Лола) любезно все рассказала/показала, снабдила картой города и порекомендовала замечательные тапасные.
Достаточно прохладно, существующие кондиционеры нагнетают тепло ОЧЕНЬ МЕДЛЕННО. Когда заехали (в 15:00), температура в номере была 16 градусов. Только под утро стало немного комфортнее (+23). Не нашли утюг. Бочка горячей воды заканчивается, когда одновременно моются в обоих санузлах аккурат под смывание моющего средства.

Nipurama4.5
DEC 2018
Very disappointed
Toilet was was not working in one bathroom, informed management, we came back to the apartment in the evening, still same problem called again the lady on call Valeria, took the time to come, confirmed the problem, and said plumber is not answering the phone so cannot be fixed. A big inconvenience. Asked her if we can store the luggage since we had a late flight, she advised us to go Bell hop and they are open late, we drag our luggage there only to find out they close at 6 pm. The staff of Genteel cannot be giving misguided information and causing inconvenience.
Response from the Quality Department

Dear Nirupama, we would like to say in the first place that you made a reservation for 2 people in an apartment that has a maximum capacity of up to 4 people. However, 5 people were lodged illegally and without sufficient beds. You called to our colleague Valeria because the vater´s cistern did not work, and the "problem" was that you had locked the water key. After that, you kept calling my colleague during all the weekend with no real problems, demanding that we pick up your bags and keep them and transport them, which our colleague also accepted and went to your apartment on Sunday exclusively for this. All your requests were made to our staff in a very rude and aggressive way, treating us at all times really badly. That is why we would not recommend you as a guest to any lodgement. Our goal is always to try to help our clients as much as possible and make them feel at home, but with guests like you it is exhausting and unhelpful. Even so, we will continue working to improve and offer the best service to our guests, and luckily, they are usually respectful and educated people. Regards.

Anne-Sophie10
NOV 2018
Right in the center of Sevilla, clean, light and calm.
No washing up liquid though there was both washing machine tablets and dish washer tablets. Right now building noises from the upstairs apartment.

Mary10
NOV 2018
Easy to walk everywhere.

Audrey10
OCT 2017
Appartement au top !
Situation géographique excellente, a 2 minutes à pied des Arènes.
55m2 pour 4 peut vous paraître petit, mais il est tellement bien structuré et aménagé que les pièces sont très agréables.
Nous y avons séjourné à 4 et nous ne nous sommes jamais sentis à l´étroit !
Je recommande vivement cet appartement !
De plus la gentille demoiselle qui nous a accueilli nous avait fait de précieuses recommandations de restaurants ! Merci !!!
2 fois que je réserve avec Genteel et toujours très satisfaite.

JEAN CLAUDE10
JUN 2017
tout était parfait appartement identique aux photos, bien placé, (carrefour market et centre ville ville à côté) tout à notre disposition (jusqu´au papier toilette, pochette pour douche, produits ménagers, même vinaigre et huile) appartement très propre sommes très satisfaits de notre séjour nous retenons genteel home pour d´autres séjours en Espagne MERCI

Belen10
MAY 2017
El patio es estupendo lo único que huele mucho a tuberías y es una pena. Por lo demás todo estupendo.

Ángel Germán Branger Moreno10
MAY 2017
Excelente apartamento, tal y como lo muestran en sus fotos, el personal de Genteel Home en realidad muy atento y agradable, los recomiendo 100%, sin duda lo volvería a ocupar durante una próxima estancia

Pawel9.5
APR 2017
I was in this apartment with my beyonce. Location is perfect, everything is near. Apartment is very nice and comfortable. In the future when we wont to go to Sevilla we will back there with a pleasure.