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Contratación
Apartment

Seville · Santa Cruz

9.4 (137 valuations)


1-5
People

2
Bedrooms

2
Bathrooms

120 m2
Surface

About accommodation

Contratación is a luxury apartment with desgin furnishings, ideal to those who wish a very special stay in Seville.

It’s an apartment composed of two bedrooms, both woth two individual beds. The first of them is accesible from the living room and is composed of a little living room with individual sofa bed, a bedroom with two individual beds and a complete bathroom. The second bedroom is really wide and has as well a complete en suite bathroom. The living room is spacious, tastefully decorated and has two exterior balconies that can be considered as two small terraces as it’s possible to sit for reading, eat or enjoy a glass of wine contemplating the historical Plaza de La Contratación. The kitchen, having its ventilation outlet through the living room, it’s spacious, modern and totally equipped.

Plaza de Contratación is placed just next to The Alcázar of Seville, a few metres from The Cathedral. It’s one of the most exclusive placed in the city, in the historical part of Seville. You’ll be able to enjoy all main sights being just a step from the apartment. In addition, the area is very quiet at ay time, although you’ll finf many restaurants, tapa bars and shops in the surroundings.

Air conditioning Central
Heating Central
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Floor 2nd Floor
Elevator Available
Sofa-bed One person
WiFi Free
Balcony Exterior views
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VUT/SE/00678


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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Apartment’s Rating

9.4 (137 Valuations)

Location
10
Quality
9.4
Cleaning
9.3
Staff
9.5
Facilities
9.6
Recommendable
9.6

We are interested in your opinion


Our Guests’ Opinions

Jane McLeod10
APR 2024
This apartment is spacious with balconies which overlook a small plaza. The photos are accurate except that the couches in the living area have been reupholstered. It is located steps from the Seville Cathedral, the Alcazar and a few blocks from the must see Plaza de Espana. Horse drawn carriages come by all day taking visitors to the historic sites. There are good resturants across from the University and a well stocked grocery store close by. Very quiet at night. The host quickly responded. We spent 3 nights here and wish we would have added one more day.
Response from the Quality Department

Dear Jane,

thank you for your detailed review. We´re delighted that you enjoyed the spaciousness of our apartment and the picturesque view from the balconies. We´re glad to hear that the location was convenient for exploring Seville´s attractions and that you found the nearby amenities satisfactory. It´s wonderful that you found the apartment quiet and that our host´s responsiveness met your expectations. We would be thrilled to welcome you back for another memorable stay.

Delphine Lebée Marcos3
APR 2024
Excellent very quiet location, large apartment. Good mattress
Everything falls apart, the curtains, the plugs, the bathrooms are filthy with mini pipe flies (poorly cleaned). Lots of lamps not working. Bad general smell in the apartment. Funny fragrance diffuser that smells strong and I ended up hanging out on the balcony.
Response from the Quality Department

Dear Delphine,

Thank you for taking the time to share your feedback with us. We´re glad to hear that you appreciated the excellent location and quietness of our apartment, as well as the spaciousness and comfort of the bed.

However, we are deeply sorry to learn about the issues you encountered during your stay. We sincerely apologize for any inconvenience this may have caused. We would have liked to have been made aware of these issues during your stay so that we could have promptly addressed them to ensure a more enjoyable experience for you.

Regarding the smell, while it may be influenced by external factors such as the weather, we will certainly investigate this matter further to ensure that any underlying issues are addressed.

Please rest assured that we take your comments seriously and will work diligently to address all the mentioned shortcomings to prevent similar issues from occurring in the future.

Your feedback is invaluable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

Quality Department.

Susie Shannon10
APR 2024
Review without any comments.

Soledad Pinos10
MAR 2024
Excelente ubicación y un departamento muy acogedor lo recomiendo mucho
Response from the Quality Department

Estimada Soledad:

Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.

Terry Brownell10
MAR 2024
We´ve stayed in Sevilla apartments 6 times over the years and this one is by far our favorite. The location is perfect - on a quiet square that´s a short walk to everything. It´s a big apartment and well-appointed, I would rent it again.
Response from the Quality Department

Dear Terry,

Thank you for your loyalty and for choosing to stay with us again. We´re absolutely thrilled to hear that our apartment has become your favorite in Sevilla after staying with us six times over the years.

It´s wonderful to know that you found our location perfect, situated on a quiet square yet still within a short walk to everything. We´re glad that our spacious and well-appointed apartment met your expectations, and we would be delighted to welcome you back for another memorable stay whenever you´re in Sevilla again.

Quality Department.

Francisco Perez8
MAR 2024
Review without any comments.

Vittorio Santarelli10
FEB 2024
Posizione
Response from the Quality Department

Dear Vittorio,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department

Gregory Hansen10
FEB 2024
My wife & I are from the US and we have stayed at over 75 Airbnb around the world. The place is as advertised. It´s extremely spacious, high end, better than any 5 star hotel. Valeria personally walked us in the apartment, explained everything, and she was first class, incredibly helpful.  The apartment has high end furniture, linens, beds and is safe & perfectly located. We did have a problem, multiple times, with the door that all tenants in the building use to access the street. The lock was broken. All the other people in the Apartment building had the same issue. At one point we could not get in or out, nor could anyone else. Not withstanding that, the people who host the apartment seem to be pretty good and my guess is they resolved it quickly after we left. If this apartment is available you should definitely book it now.
Response from the Quality Department

Dear Gregory,

Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are delighted to hear that you found our apartment to be spacious, luxurious, and exceeding your expectations. We´re thrilled that Valeria provided you with exceptional service and made sure your check-in process was smooth and informative. We apologize for the inconvenience you experienced with the door lock during your stay. We take matters like this seriously and have promptly addressed the issue to ensure the safety and comfort of all our guests. Your feedback is invaluable to us, and we thank you for bringing it to our attention.

It´s wonderful to hear that despite this challenge, you still enjoyed your time in our apartment and appreciated its amenities and prime location. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless experience. Thank you again for choosing to stay with us and for recommending our apartment to others.

Aloïs Vicenzi10
JAN 2024
Review without any comments.

Mac Perkins10
JAN 2024
Great location. This was the most dialed in Airbnb I have stayed in when it comes to organization, recommendations, and host. They had a great system. The QR code for the plane opened up a ton of options for the area, was easy to use, and very sleek. The lady who greeted us was very welcoming and happy which is always nice. Walkable to food, shopping, coffee, and the big attractions.
Response from the Quality Department

Dear Mac,

Thank you for your glowing review. We´re thrilled to hear that you enjoyed our apartment and found our organization, recommendations, and hosting to be top-notch. It´s wonderful to know that our QR code system provided convenience and enhanced your experience in the area. We´re glad you appreciated the warm welcome from our team member. We´re delighted that our central location made it easy for you to explore and enjoy local amenities. We hope to welcome you back soon.

Denise Suvigo10
JAN 2024
La posizione dell’appartamento è meravigliosa! Spazi grandi e letti comodi.
Response from the Quality Department

Dear Denise,

Thank you so much for sharing your positive feedback about the wonderful location and spaciousness of the apartment, as well as the comfort of the beds. We´re delighted that you enjoyed these aspects during your stay. We hope to welcome you back again soon and provide you with an equally enjoyable experience.

Idalberto Perez Prieto10
JAN 2024
Review without any comments.

Carmen A.10
JAN 2024
We had a great time in Seville staying at Pablo’s apartment. The location is perfect and the apartment is very cozy and homey. Beautiful surroundings and right in the center of the city but on a quiet square. We loved to walk everywhere. I recommend it!
Response from the Quality Department

Dear Carmen,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department

Laura Paden10
DEC 2023
We stayed for almost 3 weeks in this lovely apartment. A host from Genteel Homes met us outside to show us how the keys and elevator worked. While the host did not know much about the specific apartment (Genteel has many in Sevilla), she pointed us to the QR code where clear instructions were. The apartment looks like the pictures. Large bedrooms, modern bathrooms with overhead showers, fantastic water pressure, nice sheets, pillows and lush bath towels. The sitting room was very comfortable. A few lightbulbs were out and the draperies had come off a ring or two. Genteel came the next day to fix everything! The kitchen had modern appliances. I called for more wine glasses and they arrived within hours! Truly amazing service from Genteel. The odd smell mentioned in other reviews was occasionally in the air - nothing major. The apartment is on a plaza between Santa Cruz & Arenal. We sat on the balcony, watching horse-drawn carriages go by & listening to the Cathedral bells. Charming.
Response from the Quality Department

Dear Laura,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department

Xabier Igartua Garcia10
DEC 2023
La ubicación es inmejorable
Nada
Response from the Quality Department

Estimado Xabier,
Gracias por reconocer en su reseña la ubicación central de nuestro apartamento. Creemos que la ubicación es clave para una estancia memorable y estamos encantados de que la haya encontrado conveniente. Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.
Saludos cordiales,
Departamento de Calidad

Jesús Ortega10
DEC 2023
Un lugar encantador, con una ubicación perfecta!
Response from the Quality Department

Estimado Jesús,
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Saludos cordiales,
Departamento de Calidad

Julian Kamsan10
NOV 2023
The apartment is pretty big with 2 bedrooms completely separate from each other. The view from the balcony is very nice overseeing the top of the cathedral. You can see all the horse rides from the balcony but not a big fan of the smell from all the horses. Most of the sightseeing places are very close. The apartment is overall a great place to stay at. I would greatly recommend this places.
Response from the Quality Department

Dear Julian,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department

Diane Lavallee9
NOV 2023
Vivre à Séville avec classe.
Dans le centre à deux pas de l’Alcazar et de la cathédrale ce grand appartement à deux balcons donnant sur une plaza. Nous avons apprécié la grande cuisine, ses deux chambres privées et silencieuses avec deux salles de bain.
La prochaine l’étape est d’inclure une machine à café de qualité ainsi que de meilleurs poêles et chaudrons. Nous avons aimé cuisiner pendant notre semaine.
Response from the Quality Department

Dear Diane,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences.

Regarding the coffee machine and stoves, we will review and replace it if necessary.
Once again, thank you for your feedback.
Kind regards,
Quality Department

DONGYUN KIM10
NOV 2023
위치가 너무너무 좋습니다. 방도 넓고 깨끗하고 모든게 좋았습니다~
리셉션이 없습니다. 하지만 여긴 호텔이 아닙니다. 이건 미리 알고 있어야 합니다.
Response from the Quality Department

Dear D Y Kim,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you.

As articulated in your review, we do not maintain a physical reception; nevertheless, we are at the constant service of our guests. Please feel free to communicate your needs, and we shall be readily available to offer our assistance and support, 24 hours a day.
We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department

Birgitt Fey9
OCT 2023
Review without any comments.

luca fantini10
OCT 2023
Review without any comments.

James Krinsley10
SEP 2023
This is a spectacular place to enjoy central historic Seville. The apartment is large and clean. Check in with Marian was terrific. It is hard to overemphasise how great the location is. Within several minutes you can walk to the cathedral and Alcazar. There are tons of restaurants and cafes within 5-6 minutes. The square where the apartment is located is lovely - fairly bustling during the day but quiet at night, despite its proximity to the tourist sites. In addition, the apartment did not have any direct sun during our stay (late September) , so even though the temperature reached 98 degrees during the day we were able to leave windows open and enjoy the fresh air, day and night. WiFi worked fine. Kitchen was a bit spare. You should also know that there are no nearby food markets (very small places, yes, but not if you are really interested in filling a kitchen, which we were not! Also, the apartment did have a somewhat dated appearance - could stand to be "refreshed."
Response from the Quality Department

Dear James,
Thank you for sharing your experience at our central historic Seville apartment. We´re thrilled to hear that you found the apartment to be spacious, clean, and enjoyed a seamless check-in with Marian.

The location is indeed a standout feature, and we´re pleased that you were able to explore the cathedral, Alcazar, and many dining options within a short walk. The description of the square captures its vibrant atmosphere during the day and the tranquility at night, making it an excellent choice for visitors.

Regarding the kitchen, we appreciate your feedback. We aim to provide our guests with the essentials, and we´ll take your input into consideration for possible improvements. Thank you for mentioning the WiFi worked well.

We value your feedback, and we hope you´ll consider staying with us again in the future. We´ll continue working to provide a comfortable and satisfying experience for our guests.

Thank you for choosing us and for sharing your observations.

Sincerely,
Quality Department

Nuno Inácio10
SEP 2023
Apartamento ao lado da Catredal, muito confortavel e limpo. os anfitriões são muito simpaticos.
Response from the Quality Department

Dear Nuno,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,

Quality Department

Hailey Ng10
SEP 2023
Everything is perfect! Recommend it to everyone who are going to Seville!
Response from the Quality Department

Dear Hailey,
Your enjoyment of your stay and your kind words mean a lot to us. We can´t wait to welcome you back for another fantastic experience. Your satisfaction is our utmost priority, and we´re grateful for your trust in us.
Kind regards,

Quality Department

Estuardo Rosales Chávez10
AUG 2023
Excelente apartamento, sin duda si regreso a Sevilla me volvería a quedar en este alojamiento. 100% recomendable.
Response from the Quality Department

Querido Estuardo,
Agradecemos mucho sus amables palabras en su reseña. Nos complace saber que tuvo una estancia agradable con nosotros. Su satisfacción es nuestra principal prioridad, y estamos contentos de haber cumplido con sus expectativas.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y seguir brindándole experiencias positivas.
Saludos cordiales,

Departamento de Calidad

Charles Garcia10
AUG 2023
Excelente! Superou as expectativas! Vale muito a pena ficar nesse apartamento
Response from the Quality Department

Dear Charles,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Kind regards,

Quality Department

Ho Ming Leung8
AUG 2023
Nice apartment with excellent location, but only very strict check out policy.
Response from the Quality Department

Dear Andy,
Thank you for sharing your feedback with us.

We´re pleased to hear that you enjoyed the apartment´s excellent location. Regarding our check-out policy, we want to clarify that our approach is aimed at ensuring a thorough cleaning and preparation of the apartment for the next guest´s arrival. This allows us to maintain the high standard of cleanliness and comfort that our guests expect.

We appreciate your understanding and are glad you had a positive overall experience. If you choose to stay with us again, we´ll strive to provide you with another enjoyable stay.

Best regards,
Quality Department

Nicole Hamilton8
AUG 2023
This place was amazing, super close to everything but still quiet at night. Very spacious. However, the only downsides were that there was an unpleasant scent in our apartment (we stayed for only 2 nights so did not think it worth the bother to ask for assistance during our stay). It was bearable but I would recommend checking that the host has remediated it prior to booking. Also, the AC and WIFI was very inconsistent in some rooms. In one bedroom I was unable to connect for hours. Overall, we still really enjoyed our trip— the location and spacious apartment made this place worth it!
Response from the Quality Department

Dear Nicole,
We´re thrilled to hear that you had an amazing stay with us and enjoyed the convenience of our location and spacious apartment. We appreciate your feedback and take it seriously.

Regarding the unpleasant scent in your apartment, we apologize for any inconvenience this may have caused.Our cleanliness standards are high, and we regret not having met them on this occasion. We constantly review and maintain our properties, including the air conditioning systems, to ensure our guests have a comfortable stay. Rest assured that the issue with the scent will be addressed promptly.

In addition, we have noted your concerns about the inconsistency of the AC and WiFi in some rooms. We are actively working on improving these aspects to provide a more seamless experience for our guests.

Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to host you again in the future, offering an even better and more enjoyable stay.
Kind regards,

Quality Department

Sally Bell10
JUL 2023
Absolutely loved this apartment. Gorgeous. Would definitely stay there again. Our flight was delayed and we were late getting in but our host was so lovely and helpful when we arrived. Amazing location and close to everything.
Response from the Quality Department

Dear Sally,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Rob Hols10
JUL 2023
Mooi appartement midden in het oude centrum van Sevilla. Alle bezienswaardigheden en fantastische restaurants op loopafstand. Ik kan dit appartement aanraden boek dit zeker weer bij een volgend bezoek van Sevilla.
Response from the Quality Department

Dear Rob,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Maddie Mackin10
JUL 2023
Our stay in the apartment was lovely! The welcome team worked with us to check-in a few hours early and gave us very good local recommendations for things to do, places to eat, etc. The apartment was spacious, clean, and perfect for our stay in Sevilla! It´s in a fantastic location (just around the corner from the Alcázar) and easily accessible by car or on foot. Highly recommend this stay!
Response from the Quality Department

Dear Maddie,
We´re extremely grateful for your detailed review and particularly for your kind words about our devoted staff. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Your generous feedback inspires and encourages us to continuously strive for excellence in our services. We look forward to having the opportunity to serve you again in the future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Silvio Yasui9
JUL 2023
Excelente localização.
Response from the Quality Department

Dear Silvio, We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.

Jose L.H. Campos
Quality Department Manager

Malcolm Johnston8
JUL 2023
Wonderfully quiet spacious centrally located apartment.
wonderful spacious apartment location couldn’t be better for exploring the city. view of the cathedral from balcony which is 1 street away. location very quiet despite central position in city.
Nothing to not like about this apartment!
Response from the Quality Department

Dear Malcolm, Thank you sincerely for choosing our apartment as your temporary home. We are delighted to hear that our staff´s service exceeded your expectations. They work tirelessly to ensure that each guest feels valued and well taken care of. Your kind words serve as a tremendous motivation for all of us. We cannot wait to welcome you back, and we will make certain that your next stay is equally exceptional, if not more so.

Jose L.H. Campos
Quality Department Manager

Laurence Fox10
JUL 2023
Excellent apartment which is extremely large and well laid out.
Response from the Quality Department

Dear Laurence,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Vivien Jester8
JUN 2023
The apartment is spacious, with two small balconies. and quiet at night. Having an in unit washer is a plus. The alcazar, catedral and taxi stand are steps away. The only con is the furniture, they look tired and dated.
Response from the Quality Department

Dear Vivien,
Thank you for your valuable feedback! We´re glad you enjoyed the apartment´s amenities and location. We´ll take your comments into consideration for future improvements.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Luis Diego Brenes Arrieta8
JUN 2023
Review without any comments.

Cintia Fernandez10
JUN 2023
Todo perfecto! Departamento muy bien ubicado, limpio y la atención fue muy buena!
Response from the Quality Department

Estimada Cintia,
Agradecemos tus amables palabras. Nos alegra saber que disfrutaste de tu estancia en nuestro apartamento. Esperamos verte de nuevo pronto.
Un saludo.
Jose L.H. Campos
Director de Calidad

Sinisa Sarac10
MAY 2023
Exceptional in every way! GH Alcázar put you in the middle of everything! Just go out or stay inside, and enjoy... Spacious, comfortable, clean, bright, and fully equipped!
It would be a shame to dislike anything. My family enjoyed this place for a unique week in beautiful Seville!
Response from the Quality Department

Dear Sinisa, on behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. We hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again. Please do not hesitate to let us know how we can make your future visits even more delightful.

Jose L.H. Campos
Quality Department Manager

Glenn Hockley10
MAY 2023
The property is big and spacious with two large en-suite bedrooms at either end which gives great privacy. A really good kitchen and lounge with cute little balconies. It’s in a perfect location right next the cathedral and in easy walking distance of everything else. Loads of restaurants and bars very close and also tram stops round the corner. The staff that greeted us were very friendly and helpful and our check in was very smooth. Cannot fault this property or Seville in general, such a great place for a city break!
Response from the Quality Department

Dear Glenn, first and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.

Jose L.H. Campos
Quality Department Manager

Cynthia Wendt10
MAY 2023
A beautiful apartment, so much space! The largest place we stayed in Spain, lovely bedrooms, bathrooms, living space, and 2 balconies to sit and watch the world go by! Located on a lovely little plaza right next to the Cathedral and the Alcazar, restaurants and cafes everywhere, would love to stay here again!
Response from the Quality Department

Dear Cynthia,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.

Jose L.H. Campos
Quality Department Manager

Stephanie Ann Garrett8
MAY 2023
Location can’t be beat as it’s only steps to all the major attractions, and very spacious apartment. One star deducted for terrible WiFi that worked only 10% of the time, and the many lights around the apartment that didn’t work. The host was responsive but couldn’t resolve the issues in the time we were there. Despite the mechanical issues, would 100% stay here again.
Response from the Quality Department

Dear Stephanie,
We appreciate your comment about your stay in our apartment. We are very sorry for any issues or inconvenience you experienced during your stay. Your constructive criticism is extremely valuable to us, and we will use it to improve our services. We hope you will give us another opportunity to serve you and provide you with a much more enjoyable and problem-free experience.

Jose L.H. Campos
Quality Department Manager

Yesim Ar Kundakci8
APR 2023
Very central location, but still quiet at night.
Response from the Quality Department

Dear Yesim,
thank you for your kind words about your stay at our apartment. It´s truly rewarding to know that our attention to detail and outstanding service helped make your experience a memorable one. We look forward to welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

Paul Quinn10
APR 2023
this is a great apartment in a great location. spacious rooms with super facilities. the location is perfect for first time visitors to the city who want to be in the thick of all the attractions.
Response from the Quality Department

Dear Paul,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Yaralyn Velázquez Nieves10
MAR 2023
Muy atento y flexible a nuestros pedidos. Muy agradecida de sus atenciones. Lo recomendaría a amistades y familiares. Gracias por aportar a nuestras hermosas vacaciones en Sevilla.
Response from the Quality Department

Estimada Yaralyn,
Estamos enormemente agradecidos por las palabras que nos dedica tras su estancia. ha sido un placer ayudar a hacer de sus vacaciones una experiencia inolvidable.

Jose L.H. Campos
Director de Calidad

Becki Miller10
MAR 2023
Our stay was absolutely perfect!!! It was so hard to leave bc we loved it so much. The balcony was amazing and the unit for extremely comfortable and had everything we could need. The check in was so great. The host met us, walked us around, and got us comfortable there. It was a nice touch!
Response from the Quality Department

Dear Becki,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.

Jose L.H. Campos
Quality Department Manager

Graham Meadow10
MAR 2023
We Located the flat easily, we contacted the team beforehand what time we would be arriving and was met on time by one of the Lettings team,Paula If I remember correctly, who was great and communicative throughout the stay . It had two balcony and a large living room with two private separate bedrooms/bathroom areas which was great for two couples, it also had a large functioning kitchen which we only used for tea and coffee and opening bottles of wine but everything was there if we needed it. The apartments position in Seville was fantastic we could walk to almost all of major sites, bars and restaurants but the buses,Taxis, trams, metros and horse drawn carriages where all available within a few minutes stroll. We loved Seville and will be going back very soon.
Response from the Quality Department

Dear Graham,
We are delighted to read just how much you have enjoyed the apartment, the convenient location and all the amenities provided. Thank you for choosing us and for writing this detailed review. I will be our pleasure to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Karen Redmond10
FEB 2023
Beautiful apartment only steps from the Cathedral and Palace.
Response from the Quality Department

Dear Karen,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Katharine Swartz8
FEB 2023
This apartment is very spacious, clean, and absolutely wonderfully located, mere minutes from the cathedral, the Alcazar, and other tourist destinations, but on a quiet plaza. Everything in the apartment worked very well, and the beds were comfortable. There were two balconies to sit out on, which was lovely, and a tapas restaurant right beneath the apartment, on the plaza. Plenty of space overall, everything comfortable and nicely decorated. The only slight downside was a smell of drains in the apartment when we arrived, but Pablo was very responsive and came the next day with a plumber to have it looked at, as well as a box of chocolates for us--very kind! The smell dissipated over the course of our stay, and I expect it is a usual problem with old buildings, but it was still a slight issue by the end of our stay, although it did not affect our enjoyment of this lovely apartment very much!
Response from the Quality Department

Dear Katherine,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Paul Bryers10
FEB 2023
We had a lovely stay in Pablo’s apartment. Perfect position and lovely and clean. We would definitely recommend staying there.
Response from the Quality Department

Dear Paul,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Katrina Bushkuhl10
FEB 2023
Location, location, location! We couldn’t have asked for a better place to stay - near everything but in a quiet square. The apartment is very large with comfortable beds and a well equipped kitchen. The apartment is a little dated and furniture could use some upgrades. Overall it is a great place to stay in Sevilla.
Response from the Quality Department

Dear Katrina,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Carvajal Campillo Juan Abel10
JAN 2023
Review without any comments.

Maria Ignez Diniz10
JAN 2023
Excelente localização para conhecer Sevilha histórica. Acomodações muito boas, limpas e confortáveis. Quero voltar lá.
Response from the Quality Department

Dear Maria,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Kaye McKean10
JAN 2023
A spacious and well equipped apartment in the most beautiful location over looking an orange tree courtyard. The apartment was incredibly spacious - large bedrooms 3 lounges- and easy access via a lift. We had a car and found a parking building nearby. It is literally just around the corner from major tourist attractions and restaurants in the old part of town. Stunning architecture and scenery. A perfect location for our family. Well equipped with guide books and maps and a friendly, responsive host. In other words, perfect.
Response from the Quality Department

Dear Kaye,
Thank you for such a wonderful review. It is always a pleasure to know that both the apartment and the service provided by our team have achieved makind your stay a memorable one. Thank you for the detailed description of the apartment, we are sure future guests will find it most useful.
It has been a pleasure hosting you and we look forward to receiving you again very soon.

Jose L.H. Campos
Quality Department Manager

jun qiu8
JAN 2023
Review without any comments.

Vinay Rao10
DEC 2022
Great location - short distance to Real Alcazar and the Cathedral as well as lots of restaurants & shopping. Pictures are accurate in showing the details of the apartment. Check in was easy -- we used Whatsap to communicate with the company. Would highly recommend for families/groups who want to be in the center of action but also have space to spread out.
Response from the Quality Department

Dear Vinay,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Danielle Harris10
DEC 2022
This apartment in in a great location, close to everything. We walked and never took the tram, but if you are older or have little kids, you may need to use the tram or Uber for areas further away. The apartment is clean and modern, yet located inside a very old building. Very inviting. Our host met us on time and was very friendly and helpful with recommendations. The 2 balconies are lovely facing the square. You will love Seville if you have not been here before!
Response from the Quality Department

Dear Danielle,
Thank you for taking the time to write this detailed review and for praising the work of our staff. We are very happy that you enjoyed your stay at the apartment and in Seville and we look forward to receiving you again in the future.

Jose L.H. Campos
Quality Department Manager

Cody Gallo10
DEC 2022
Great, central location, yet the apartment is quiet and peaceful when you need a break.
Response from the Quality Department

Dear Cody,
Thank you so much for choosing us for your holidays and for the time to review us. We are very happy that the apartment could fit your expectations and hope to receive you again soon.

Jose L.H. Campos
Quality Department Manager

Donika Pajazitaj10
DEC 2022
C’est un appartement magnifique et très bien situé au coeur de Séville.
Je ne changerais rien à cet appartement sauf peut-être la porte du balcon qui ne reste pas fermer quand on sort au balcon pour fumer une cigarette par exemple, quelqu’un doit ouvrir et fermer à chaque fois avec le verrous
Response from the Quality Department

Dear Donika,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Kevin Ellerbrock10
NOV 2022
Review without any comments.

Laura Proctor8.3
NOV 2022
We really enjoyed this location, just steps from the Cathedral and Alcazar. Check in was so easy and Andrea, who met us was friendly and gave us lots of recommendations. The apartment was large and spacious with comfortable beds and bedding. The shower water was work with great pressure. And the washer in the kitchen was appreciated. A Nespresso or similar coffee machine would have been a nice bonus. The apartment felt dated from the photos, with a bit more faded and worn furniture than we expected. Several of the window treatments were broken (front den, bedrooms, living room), making us unable to close blinds in the living room or pull curtains without fear of breaking them further. There’s also a noticeable smell in this space - a strong mildew perhaps? We couldn’t shake it, especially in the back bedroom. Overall, we were comfortable, felt safe, we’re centrally located, and had more than enough room.
Response from the Quality Department

Dear Laura,
We first would like to thank you for choosing our apartment for your holidays in Seville and for sharing your comments on your experience among us. We appreciate the time you have spent to remark some aspects that might be improved in the apartment. As our customer, you are our eyes to know where some works might be needed, so thank you for sharing this feedback. We hope to host you again very soon.

Jose L.H. Campos
Quality Department Manager

Alejandra García Durán10
NOV 2022
La casa esta decorada con un gusto impecable, y la localización no podía ser mejor, pegado al Alcazar. Además una zona super tranquila, nada de ruidos. 100% recomendable
Response from the Quality Department

Estimada Alejandra: Gracias por esta maravillosa reseña sobre nuestro apartamento. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

John & Jen Wharton9
NOV 2022
The location to this delightful apartment is absolutely perfect. It is just around the corner from the Real Alcazar and Cathedral and easy walk to all the major sites of Seville. The apartment overlooks a beautiful little square filled with orange tree and we enjoyed sitting on the balcony taking it all in. The apartment has a very comfortable living room to relax. Looking forward to returning one day.

Carlos Mac Donald9.3
NOV 2022
De los mejores pisos, ubicación idílica….. !una maravilla¡
Response from the Quality Department

Estimado Carlos: Muchas gracias por alojarse con nosotros y por el comentario. Nos alegramos de que hayamos podido hacerle sentir como en casa.

Jose L.H. Campos
Quality Department Manager

Miriam Tuohy9
OCT 2022
Very comfortable apartment in a great location.
Response from the Quality Department

Dear Miriam, Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Jose L.H. Campos
Quality Department Manager

Emily Baturka9.7
OCT 2022
This apartment is at the perfect location for exploring Sevilla. It was more spacious than we were expecting. The building is older but charming. The terrace was the highlight of the unit. The check in process and support were professional giving us local recommendations for shopping and dining.

Diana Zanudo10
OCT 2022
La ubicación no puede ser mejor, los cuartos son muy amplios y la persona que nos atendió fue muy amable con nosotras!

John McGarity10
OCT 2022
Spacious apartment with plenty of natural light in a perfect location, walkable to all of the major sights in Sevilla

Stella Folan7.9
SEP 2022
Great apartment, excellent location, comfortable, spacious, met all our needs :-)
One issue was we had to pay a €30 cash as we arrived after 9pm. This was unavoidable due to flight delay. When we booked it was not in the extras until we had already booked. A lockbox might be better...
Response from the Quality Department

Dear Stella,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your needs.
We would like to take this opportunity as well to point out that the information regarding the fees for late check-ins is available in our Booking advertisement. Nevertheless, we thank you for sharing it with the travel community.
Once more we are grateful for sharing your experience with us and look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Linda Dittes10
SEP 2022
It was like coming home to a great apartment in a great City. Wonderful location. Very good communications and love being met at the door to navigate the apartment.
Response from the Quality Department

Dear Linda, thank you for your kind review. We are glad to know that you had the opportunity to enjoy our excellent hospitality and hope you will visit us again in not too distant a future.

Aija T.
Quality Department

Louise Martin10
AUG 2022
Fabulous stay in this lovely apartment- it’s exactly as described. Great location so close to the Cathedral and Alcazar - perfect! Would definitely stay again!
Response from the Quality Department

Dear Louise, thank you very much for staying with us. It is always a pleasure to know that our guests went home with great holiday memories and are willing to come back. We hope to see you on your future trips to Seville.

Aija T.
Quality Department

Ros-Mari9
AUG 2022
Sehr große und ruhige Wohnung mit 2 Schlafzimmern und 2 Bädern. Lage super, nur wenige Meter von Alcazar und Kathedrale entfernt. Unser Highlight war eine Flamenco Abend im Flamenco- Museum und das Rudern am Plaza der Espana.
Response from the Quality Department

Thank you very much for your positive feedback. We are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment.
We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Katie Dreke8.3
AUG 2022
Perfect location, relaxing and comfortable.
Response from the Quality Department

Dear Katie thank you very much for making us your choice accommodation. We are glad to know your had a comfortable stay and we look forward to seeing you again soon.

Aija T.
Quality Department

Stella Valverde10
AUG 2022
Pablo and Carlos were extremely kind and attentive. We had a wonderful stay at a fully equipped and lovely apartment at a prime location - not even a 2-minute walk from Real Alcazar and Plaza del Triunfo. Walking distance from all the nice spots in town. Upon arrival, we got a house tour and instructions on how to use the facilities around the apartment. The AC worked great all around the house. The hosts were attentive enough to even buy and deliver themselves a tablecloth for the kitchen table right after we asked them if they had one. I appreciate everything and definitely would repeat the experience. Can 100% recommend :)
Response from the Quality Department

Dear Stella, thank you very much for your kind feedback. We are really pleased to know how well you were looked after by our team, it is our pleasure to succeed in exceeding your expectations.
We certainly hope you will give us the opportunity of welcoming you back in the near future.

Aija T.
Quality Department

RestOnDouro Oporto10
AUG 2022
Ótima localização, em pleno centro histórico. Apartamento espaçoso e confortável, com tudo o que é necessário para usufruir de uma boa estadia. Recomendo!
Response from the Quality Department

Thank you very much for choosing our apartment for your stay and for sharing your opinion. We are delighted to know that our apartment met your expectations and we appreciate your kind recommendation to our future guests.

Aija T.
Quality Department

Bilai Silar8.3
AUG 2022
Great location but needs some TLC.
Response from the Quality Department

Dear Bilai, we appreciate your your coinstructive feedback.
Thank you for staying with us. We look forward to the pleasure of welcoming you back to our apartments in the near future.

Aija T.
Quality Department

Isabelle Gagne10
AUG 2022
Vous ne pouvez pas rêver d’un meilleur emplacement pour visiter Séville, à deux pas de la cathédrale. Tout se fait à pied. L’appartement est bien meublé et agréable. Pablo est un hôte formidable. Merci pour tout!
Response from the Quality Department

Dear Isabelle, thank you very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel.
It was a pleasure to assist you during your stay in Seville and we hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Selim Medjahed9.7
JUL 2022
Très bien placé et très confortable. Nous avons tout fait à pied. Idéal pour profiter de la ville mais attention car pas de parking gratuit (compter 20€ par jour)
Response from the Quality Department

Dear Selim, thank you for choosing our apartment for your holiday. We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Michelle10
JUL 2022
Lovely home in a great location. Spacious, clean and easy check-in. We can´t wait too go back!
Response from the Quality Department

Dear Michelle, we are glad to know that you enjoyed your stay with us. We appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Den10
JUN 2022
This is areally cool apartment in a fabulous part of Sevilla. Everything was as described and the team were really easy to work with. Highly recommended!
Response from the Quality Department

Dear Den, thank you very much for your kind feedback. We are glad to know that our team’s performance met your expectations and we hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Romero8.3
JUN 2022
Apartamento perfecto
La ubicación apartamento es perfecta, el apartamento es muy cómodo y bastante amplio para ir con la familia
La limpieza del apartamento es mejorable...
Response from the Quality Department

Agradecemos el tiempo que se tomó para compartir sus comentarios.
Lamentamos leer acerca de su descontento con la limpieza del apartamento, nos esforzamos por proporcionar la eficiencia total en esta área. Somos plenamente conscientes de que la higiene y la limpieza son aspectos de gran importancia para que nuestros huéspedes se sientan cómodos al 100% en nuestras propiedades. Para una ocasión futura, por favor no dude en contactar con nuestro equipo para señalar cualquier imperfección en el servicio. El equipo actuará rápidamente con la intención de abordar la cuestión y corregir cualquier situación que no está de acuerdo con nuestros estándares establecidos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.

Aija T.
Departamento de Calidad

Jane10
MAY 2022
Fantastic apartment in a superb quiet location near the Cathedral. Extremely clean and comfortable, hairdryer provided, clean sheets/bedding. It was a bonus having a small terrace to watch the world go by. Will definitely be returning!
Response from the Quality Department

Dear Jane, we are grateful that you have pointed out the efforts of our team in keeping our apartment spotless at all times. This guarantees compliance with our high standards related to the cleanliness, which are very important aspects for us and our guests. We are grateful about your highlights on this. We are looking forward to meeting you again.

Aija T.
Quality Department

Angela10
MAY 2022
Super host!! Beautiful apartment - clean, neat, spacious and comfortable! Good location - short walk to Alcazar Seville and Cathedral of Seville. Lots of food and shopping near by. We enjoyed our stay.
Response from the Quality Department

Dear Angela, it was a pleasure for us to assist you and your family during your stay in Seville.
We highly appreciate the time you took to share your opinion and we hope to meet you soon again.

Aija T.
Quality Department

Azza9.3
MAY 2022
beautiful apartment, really nicely decorated and exactly as described. excellent location for all the main sites. good communication from the host and welcoming check in experience. Would love to stay here again in future!
Response from the Quality Department

Dear Azza, thank you very much for your feedback.
We are delighted that our excellent location was a highlight of your stay, in addition to easy communication with our team we always provide our guests.
We are looking forward to meeting you in near future again.

Aija T.
Quality Department

Maribeth10
MAY 2022
Extremely comfortable apartment in such a beautiful city!
An exquisite apartment at a perfect location!
Response from the Quality Department

Dear Maribeth, thank you for your great review. We are glad to know that our excellent location was a highlight of your stay, in addition to the comfort of the apartment.
We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Rhea9.7
MAY 2022
One of the best and most comfortable Airbnbs we have stayed in! Everything was perfect - the balconies, the space, location, facilities (bathroom/beds)! Would 1000% recommend this place
Response from the Quality Department

Dear Rhea, thank you for your wonderful comments. It is such a pleasure for us to know that we were able to match your expectations.
We are looking forward to another opportunity in the future to host you.

Aija T.
Quality Department

Marianna10
APR 2022
Súper atención, el diseño del lugar es hermoso, todo de buen gusto y muy lujoso, es mucho más lindo de lo que se puede apreciar en las fotos. La limpieza es perfecta , muy bien equipado y la ubicación es absolutamente espectacular!
Response from the Quality Department

Estimada Marianna, muchas gracias por los comentarios tan positivos que ha compartido sobre su estancia en nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Aija T. Departamento de Calidad

Regina8.7
APR 2022
The apartment is in a great location, very close to the Alcazar and Cathedral. The bedrooms are comfortable. We enjoyed our stay very much.

Lisa10
APR 2022
Fantastic luxurious apartment moments from the historic sights and stunning parks, well-equipped and very comfortable

carol pavlicin8
APR 2022
The well appointed apartment is around the corner from the Cateral and Alcazar. Seville is a walking city with lots of restaurants and beautiful sites to visit. The 2br/2br apartment is very large and the rooms are on the opposite ends of the apartment which provides a lot of privacy. Despite being located on a plaza , we did not hear any outside noise. There are two balconies which we thoroughly enjoyed. Genteel was very easy to deal with and very responsive. I gave the review 4 stars because the apartment did have a bit of a musty smell especially in the bathrooms. It didn’t bother me as much as my roommate due to her asthma issues. In the end, it turned out fine. The other issue was not Genteel’s fault. The tenets above us never seemed to sleep. They always seemed to be moving furniture at all hours of the day. It was a bit maddening. They may be short term renters which mostly likely not effect future renters. I would recommend this apartment.
Response from the Quality Department

Dear Carol, we highly appreciate the time you took to let us know your personal experience in our apartment.

We are glad to know that you enjoyed the excellent location of the apartment, and thank you for your kind words about our team, as we are always striving to meet the guests expectations.

Thank you for choosing our apartment on this occation and we hope to meet you soon again.

Aija T.
Quality Department

Jane4
MAR 2022
Payment process was different compared to website. I paid a deposit and was advised that the other half would be paid upon arrival. I tried to prepare and make plans in advance by seeking clarification and was assured that all was in order. However, 2 days before departure, i was urgently advised that payment could not be taken from my bank details. This is because there is nowhere to store bank card details in VRBO´s website. I think there are IT integration IT issues and a lack of understanding how the process works between the handover from Home and Away to VRBO. The VRBO website is struggling and wouldn´t upload the messages function so both of us couldn´t effectively communicate for long periods of time. This made for quite a stressful experience so close to departure along with the last minute changes , running the risk of losing the apartment due to payment deadlines being potentially missed. The apartment check in was very rushed. A welcome pack/folder with useful information would have been beneficial. ie, taxi numbers, left luggage locations, emergency numbers, fire exit information, general house keeping, rubbish recycling if we wished to help out, sight seeing information etc. There were 2 safes are both we´re out of action. The WIFI signal is very weak. It would have been beneficial to have some salt and sugar in the kitchen. Quite a few lights didn´t work. Musty smell in one of the showers (near the front) and slight mould on tile joints - shower room would benefit from an extractor fan. Overall, a couple of issues with the apartment so there is definitely room for improvement and the website and communications with the property management company is quite poor. The check in person was very pleasant, but it felted rushed. The cost doesn´t feel value for money balanced with the overall experience if you bear in mind the communications´ experience, website performance issues, apartment offer and face to face contact points.

Juan Manuel10
MAR 2022
todo excelente, ubicación Ideal!

Jared10
MAR 2022
Wonderful, big apartment with professionell service in the very center of Seville. It was our 2nd stay, we will definitely come back.
Response from the Quality Department

Dear Jared,

First of all, we would like to thank you for choosing our services once again for your vacation and for sharing this wonderful comment about your recent stay with us, it is really very gratifying to read that we continue to satisfy all your vacation needs and desires.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Diego10
JAN 2022
Excelente departamento con una ubicaciín excepcional a metros de la mayoría de las atracciones de Sevilla. Muy buen wifi, la calefacción funcionaba espectacular y el agua caliente abundante. Bien equipado para varios huéspedes, fuimos 5 adultos y no nos faltó nada. Además, la propiedad tiene una distribución que garantiza la privacidad de al menos 2 parejas de adultos. Bares y restaurantes en las cercanías, lo único un poco alejado es un supermercado, pero no es culpa del propietario
Response from the Quality Department

Apreciamos el tiempo dedicado a compartir su experiencia vacacional en nuestro apartamento.

Nuestro objetivo es hacer que nuestros huéspedes se sientan como en casa y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.

Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Edwina10
JAN 2022
El apartamento es muy bello en una ubicación excelente.
Response from the Quality Department

Muchas gracias por compartir su experiencia con nosotros, estamos encantados de que disfrutara de su estancia y esperamos que nos visite de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Monica10
JAN 2022
Appartamento meraviglioso
L’appartamento è pazzesco! È bellissimo, arredato con gusto e molto spazioso e funzionale. Noi eravamo in 3 e siamo state comodissime, ma anche fino a 5 si sarebbe stati altrettanto comodi. Struttura pulita, gestita davvero bene: la ragazza disponibile e molto gentile, posizione ottimale davvero perfetta per raggiungere il centro in pochissimo (è proprio dietro la piazza con Cattedrale e Palazzo reale Alcazar). Zona tranquilla e piena di bar e ristoranti. Prezzo ottimo per la qualità. Se tornassi a Siviglia tornerei qui e lo consiglierei!
Response from the Quality Department

Thank you very much for your detailed review regarding your personal experience.

We are delighted that the superior location and comfort of the apartment was a highlight of your stay, in addition to our hardworking and helpful staff.

It was a pleasure to assist you during your stay in Seville and we hope to see you again in the future.

Aija Teilane
Quality Department

Vija10
JAN 2022
Review without any comments.

Almudena10
JAN 2022
Review without any comments.

Jorge Enrique10
DEC 2021
De los mejores Airbnb que he llegado… es mas… creo el mejor. Excelente ubicación, excelente atención, departamento muy agradable y amplio. Cuenta con todo lo que puede uno necesitar. Recámaras y baños amplios, lo cual es raro ya en Europa. Y toda la decoración de muy buen gusto. Nos enamoramos de Sevilla.
Response from the Quality Department

Nos gustaría agradecerle su comentario elogiando su estancia en nuestro apartamento y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.

Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.

Aija Teilane
Departamento de Calidad

MARIA ISABEL MOYANO FLORES10
MAR 2020
El apartamento muy bonito,la ubicación perfecta,y muy tranquilo para descansar,parking de pago cerca,bares y supermercado también cerca. Ideal para dos parejas,tienes dos dormitorios con baños independientes,zonas comunes amplias y con todo lo necesario para pasar unos días.O parejas con niños,hay un sofá cama contiguo a la habitación principal que es ideal si llevas niños.Se pueden visitar los principales monumentos caminando La atención de Rocío a la llegada perfecta.Nos agasajan con una caja de pasteles y lo necesario para prepararte un café o una infusión Intentaremos volver

Ana.89.5
FEB 2020
+ Excelente ubicación, decoración, distribución.

- Mejor limpieza en el baño, se desprendía polvo del extractor del baño. Más almohadas.

Susan9
FEB 2020
Excellent communication with knowledgeable and helpful Genteel Home reps throughout. Apartment is in an excellent location and very comfortable for our family. Having two bathrooms and a lift is a real plus. Very comfortable seating area with the two balconies is great. Small supermarket for basic needs less than a minute walk away. Would definitely stay again.
Would have liked the hosts, Genteel Home, to provide free luggage storage facilities before/after check in which we have had on previous visits to Seville and their apartments in other cities.

Eduardo Laggiard10
JAN 2020
El departamento es muy acogedor y cómodo y las fotos representan la realidad. La ubicación es excelente, a pasos de la Catedral.
El traslado desde y hacia el aeropuerto funcionó sin problemas y además tuvimos siempre el apoyo del equipo de Genteel-Home.
No tenemos ninguna queja, recomendamos el departamento fuertemente.

ali9.5
DEC 2019
Very good

José Benejam Godoy10
NOV 2019
+La ubicación - Nada
Response from the Quality Department

Estimado José, Gracias por elegirnos y por dedicar su tiempo en dejar un comentario tan positivo, estamos encantados que disfrutara de su estancia entre nosotros. Esperamos poder darle la bienvenida de nuevo muy pronto. Fátima Roca- responsable Dpto. de Calidad

Ilona Soare9.3
NOV 2019
Great!

Nejka7.5
NOV 2019
Best location!! The smell in the rooms
Response from the Quality Department

Dear Nejka, We would like to thank you for selecting us in our apartament Contratación in Seville, as well as for taking the time to tell us about your recent experience among us. We want to apologize for the inconvenience caused by smells, since it´s a house in the historic center, it´s difficult to control the odors of the pipes. However, we go to check after your departure and we have given a solution to ensure that they are not repeated. Thank you once again for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Fátima Roca-chief of Customer Service

Pilar7
NOV 2019
Apartamento cómodo, buena ubicación, acogedor y camas confortables. Las amenities en el baño prácticamente inexistentes, una unidad de cada para tres noches y cinco personas! Y mejorable la puntualidad en la entrega de llaves.
Response from the Quality Department

Estimada Pilar, Muchas gracias por el tiempo dedicado en compartir su opinión sobre su estancia en nuestro apartamento. Siempre estamos abiertos a recibir sus comentarios, ya que ello nos permite mejorar continuamente la experiencia que creamos para nuestros clientes. Nos halaga saber que se han cumplido sus expectativas a la hora de elegir nuestra localización y que hayan estado cómodos durante la estancia. Verdaderamente sentimos que no se sintiera lo suficientemente atendidos a la hora de su llegada. Nuestro equipo trabaja a diario para ofrecer el mejor servicio posible para que nuestros huéspedes se sientan valorados y cuidados. Pedirle disculpas porque no le parecieran suficiente los amenities que ofrecemos, son un detalle de cortesía para su llegada. Esperamos poder darle la bienvenida de nuevo muy pronto. Fátima Roca- Responsable dpto. de Calidad

Ángel7.5
NOV 2019
La ubicación y decoración. La estancia resulta muy agradable en un apartamento muy confortable. El entorno es maravilloso.
El olor del lavavajillas era muy desagradable. No tiene acceso con coche particular para dejar y recoger el equipaje. El aparcamiento concertado esta lejos del alojamiento.
Response from the Quality Department

Estimado Ángel, Nos gustaría darle las gracias por dedicar su tiempo en compartir las impresiones sobre su estancia en nuestro apartamento. Gracias a las opiniones como la suya, somos capaces de mantener y mejorar el servicio que ofrecemos a nuestros clientes. Lamentamos el incidente con el olor, pasamos a revisar tras su salida y quedó resuelto. En relación al acceso, comentarle que sí es posible parar con el coche y bajar maletas, no siendo posible estacionar al tratarse de una plaza en el centro de Sevilla. Para una ocasión futura, por favor no dude en contactar con nuestro servicio de atención al cliente para resolver cualquier duda posible. Gracias de nuevo, esperamos su próxima visita.
Fátima Roca- responsable Dpto. de Calidad

Wim9.8
NOV 2019
Het was goed geregeld allemaal!
Helemaal tevreden!
Response from the Quality Department

Dear Wim,
Thank you for the great feedback of your holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. We look forward to serving you again in the future.
Fátima Roca- chief of Customer Service

Yasfir9.5
NOV 2019
Muito agradável

Abdou Elmellouki9.3
NOV 2019
La propreté et l´emplacement
Response from the Quality Department

Cher Abdou,
Nous apprécions grandement le temps que vous avez passé à partager votre expérience dans notre appartement. C´est très gratifiant pour nous de savoir que nous avons répondu à vos attentes.Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.
Fátima Roca - Chef du service clientèle

UBAYDULLAEV5.8
AUG 2019
Местоположение.
Запах канализации плесни, квартира убитая, нуждается в ремонте
Response from the Quality Department

Thank you so much for your review. We are so sorry to hear that you didn´t enjoy your stay in our appartment, we would have prefered you to tell us before to try to solve the problem during your stay. It is a pity that for that reason you value negatively the staff and the cleanliness of the apartment. We do our best to try our guest enjoy from the beggining until de check out.
Genteel Home Team

yves lubin8
JUL 2019
situation idéale,appartement calme et spacieux
pas de saladier ,verres en nombre insuffisant pour 4 personnes

Wei9.8
MAR 2019
very nice almost everywhere.
all facilities are available, but many look not well installed, like the electricity sockets. we got several time power off. considering safety, better rework all

Rosa Isabel10
MAR 2019
Desconexión
Todo...el piso súper chulo... las camas súper cómodas bien situado genial todo.

hyohyung7.3
JAN 2019
겨울이라 걱정했는데 온수도 잘 나오고, 집도 따뜻해서 만족했습니다.
구글에 같은 이름의 숙박시설이 한블럭 차이에 있어서 보내준 주소를 제대로 안보고 잘못된 장소에서 1시간 가까이 기다렸는데. 주소를 잘못 안건 내실수이지만, 중간에 전화를 제대로 안 받아서 다른 장소인지 모른채 마냥 기다릴수 밖에 없었다. 하수도 냄새가 많이 나서 좀 힘듦. 주방에 물을 흘려서 닦다가 너무 더러워서 오자마자 온 집안 청소를 다시했다.
Response from the Quality Department

Dear guest, thank you for your comment. We can not be responsible for whether or not Google indicates the address, but the truth is that other customers who look at the address in Google have never had any problems. In addition, the address of your apartment clearly appears on your booking confirmation, as we indicated by email several times before your arrival. We also send you in these mails the number of our check-in department for you to contact them before your arrival, but it did not and it seems that you did not see those emails either. Regards

Sandra Saad9.8
JAN 2019
Efficace, localisation idéale!
La localisation, la propreté de l´appartement, fonctionnel.

Olga Slutskaya10
JAN 2019
Шикарная квартира в сердце Севильи
Великолепная квартира в историческом доме рядом с Севильским Алькасаом. Теплая, отлично оборудованная, в тихом месте, окнами на уютную площадь. В шаговой доступности отличные рестораны. Заселение прошло быстро, очень дружелюбнаая Лола дала нам рекомендации по местам, достойным посещения. Удобные кровати, чистота, уют. Спальни разделены гостиной и длинным коридором, получаются практически 2 квартиры в одной и 2 ванных комнаты это просто подарок!

Karen10
AUG 2018
This apartment is in an enviable location. It is exactly as it looks in the photos. It is located above a bar and not far from a small supermarket. All the main attractions are within walking distance.
The bedrooms and kitchen are to the rear of the property and the Windows have frosted glass. Nothing to look at. But the lounge has balconies over the square and it´s lovely.
All the appliances worked and the apartment itself was very clean.
The representative was very helpful and spoke perfect English.
It´s an ideal place for a bit of sightseeing and the owner of the bar downstairs is really friendly.

Karen10
AUG 2018
This apartment is in an enviable location. It is exactly as it looks in the photos. It is located above a bar and not far from a small supermarket. All the main attractions are within walking distance.
The bedrooms and kitchen are to the rear of the property and the Windows have frosted glass. Nothing to look at. But the lounge has balconies over the square and it´s lovely.
All the appliances worked and the apartment itself was very clean.
The representative was very helpful and spoke perfect English.
It´s an ideal place for a bit of sightseeing and the owner of the bar downstairs is really friendly.

Pat Jordan10
MAR 2018
Wonderful apartment, excellent location! Our check-in contact, Fatima was outstanding, so helpful and kind. Highly recommend this apartment!

Sabina Faust9.5
FEB 2018
Lovely, comfortable and well-located apartment. It was winter; we appreciated the effective heating. We would stay there again. Friendly tapas bar downstairs and tables in the square to enjoy a drink and food.

Carl Hipgrave9.8
FEB 2018
Fantastic location, beautiful apartment, we were a party of two couples and the 2 bedrooms with en-suite worked really well for us.

Taegoo10
NOV 2017
Well deserved for the five star in terms of extra mile of services from all of staff members; location of the apt, THE center of Seville; and of the beautifully/ functionally well-appointed home! Two thumbs up recommendation!

Virginia Yeoward10
NOV 2017
A beautiful apartment right in the centre of Seville. The bedrooms faced the back of the building and so there was no noise from the street.

JUSTYNA BATYŃSKA9.5
NOV 2017
GREAT APARTMENT! GREAT LOCATION! GREAT HOLIDAYS!

Lynda Brothers/Helen Schreiber8.5
OCT 2017
Apartment Contratacion
The location, layout and décor of this 2 master bedroom 2nd floor apartment w/lift was perfect for us. The 2 balconies overlook a sunny attractive quiet square with several small cafes and grocery stores with convenient access to main avenues for tram or taxis. Comfortable beds, large showers, bright inviting living room and modern kitchen. Because both flat screen TV’s were recessed in the wall, we were unable to connect to English-speaking programs, in spite of having the appropriate HDMI cable. The wifi was inconsistent as well. Otherwise, the apartment was outstanding. We highly recommend the apartment, but have doubts about communication with the transfer people.
Mrs. Lynda Brothers
Mrs. Helen Schreiber
New York USA

Daniel10
JUL 2017
Très bel appartement confortable, très bien équipé , très agréable avec ses deux petits balcons et sa vue dégagée sur une place tranquille entre l´hôtel AlfonseXIII, la cathédrale et l´Alcazar.

Clare Talbot10
JUN 2017
Beautiful apartment in perfect, central location. Air con such a relief as temperature was up in the 40s!

Clare Talbot10
JUN 2017
What a lovely stay in Seville! Central location and access to everywhere we wanted to go. Beautiful apartment and would really recommend to anyone coming to Seville.

Paul10
MAY 2017
A superbly renovated apartment that is kept in pristine condition. There are numerous areas to sit and lounge. We didn´t need the A/C on in late May even though the temperatures were 34 degrees during the day in Seville.
Genteel staff will go the extra mile to please you and their airport courier service is more than excellent, you are treated as best friends from the moment you leave the terminal building.
I will be booking more accommodation with them.

Monica10
MAY 2017
Appartamento bellissimo con rifiniture di lusso come da foto dotato di ogni comfort.
Posizione eccellente per godersi Siviglia.
Consigliatissimo.
10 e lode
Grazie

Carole10
APR 2017
Appartement extrêmement confortable et très calme avec une situation exceptionnelle

K Sellars10
MAR 2017
Wonderful location right in the centre near to all the places to see but still in a quiet square with just the right people watching from the balcony
There is a bar and cafe on the door step and small supermarket for the esentials

Nina brown10
FEB 2017
What a fabulous apartment. We massively enjoyed staying here. Superb location right in the centre but so quiet. Plenty of space, storage and everything you could want in the kitchen. if we ever come to seville again it would be a pleasure to stay here. we will definitely recommend it to friends. 10 out of 10.

Lidia Maile10
JAN 2017
Stayed in this beautiful central apartment for a long weekend with friends. The apartment is in a fantastic location with everything close by. Both bedrooms are en suite and above average in size. The living room is huge with beautiful views over the square below. Thoroughly recommend this apartment.

eleonora franchi10
JAN 2017
es un magnifico apartamento con una decorazion muy preciosas.
estas todo nuevo y de primera qualita.
Esta ubicado en una plaza muy centrica y con muy poco ruido.