Discover the authentic Seville from our luxurious apartment located on the iconic Betis street, an enclave of singular beauty and exclusivity. This setting, steeped in history and tradition, has evolved to become one of the most attractive areas of the city.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• Reception and luggage custody service. Included in the price.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Betis XV Apartment
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Tha apartment is very well decorated with al amenities. Washing machine and dish washer. Everything is new and clean. The location is excellent by the river and near Triana and Seville Cathedral.
Response from the Quality Department
Dear Lola,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay.
We eagerly await your return visit.
Perfect, clean, comfortable.
None
No complaints.
Response from the Quality Department
Dear Morane,
thank you very much for your comment. We are delighted that you enjoyed the location of the flat and the quality of the accommodation. The rooftop pool is indeed a feature that many of our guests appreciate, and we are pleased that it added to your experience. We look forward to welcoming you back during your next stay.
everything was wonderful. staff, organization, spotless comfortable facility, location. the receptionist was helpful. everything was above and beyond my expectations!
Response from the Quality Department
Dear Nara,
Thank you so much for your wonderful review. We are thrilled to hear that everything exceeded your expectations, from the staff and organization to the comfort of the facility and the location. It´s great to know that our receptionist was able to assist you effectively as well. Your kind words truly mean a lot to us, and we look forward to welcoming you back for another exceptional stay in the future.
Quality Department.
Bad soundproofing - It was 34 degrees and pool not passable, pity
Response from the Quality Department
Dear Vanessa,
Thank you for your feedback and for highlighting the cleanliness, equipment, decor, location, comfortable bedding, and beautiful rooftop view. We´re glad to hear that these aspects contributed to your positive experience.
However, we regret if you experienced any noise disturbances during your stay. We would like to highlight that our windows are new and equipped with a soundproofing system specifically designed to block out any exterior noise. Nevertheless, we take your feedback seriously and will review the system to ensure it is functioning correctly. We apologize for any inconvenience and appreciate your understanding. On the other hand, regarding the pool, we understand that opinions may vary, and we’re sorry it did not meet your expectations. However, the pool is available for all our guests to enjoy, offering a space to cool off and relax, especially during warmer days.
Thank you again for your comments and we hope to have the opportunity to welcome you back for an even better stay in the future.
Quality Department
Response from the Quality Department
Dear Robin,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Denis,
Thank you so much for your wonderful review. We are thrilled to hear that you consider our property one of the best places you’ve stayed. It’s great to know that you enjoyed the combination of apartment comfort with hotel-like amenities. Your recommendation means a lot to us, and we hope to welcome you back in the future.
I expected to have a view based on the description of the room on Booking.com. But this was not the case. Essentially the description was a bit misleading.
Response from the Quality Department
Dear Alex,
Thank you for sharing your feedback. We are pleased to hear that overall, you had a great stay. However, we regret any confusion regarding the views of the apartment.
As you mentioned, we offer several apartments within the building, each with different features and pricing. On the booking platform, images of all the apartments are displayed, allowing guests to select the one that best meets their needs and preferences. It is important to ensure that the chosen apartment has the views, layout, and number of rooms desired. Additionally, as part of our commitment to transparency, our reservations team sends a confirmation email with photos and descriptions of the selected apartment to confirm that the choice aligns with the guest’s expectations. We regret again any confusion in this regard.
We appreciate your understanding and hope to welcome you again in the future to offer you a better stay.
Quality Department.
Response from the Quality Department
Dear Courtnie,
Thank you for your feedback. We´re glad to hear that you found the location convenient. Thank you for choosing us and we hope to welcome you back soon.
Response from the Quality Department
Dear Manuela,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Vinnie,
We are delighted that you enjoyed our apartment. We look forward to welcoming you back soon.
Response from the Quality Department
Estimada Céline:
Muchas gracias por su comentario. Nos alegra saber que todo estuvo perfecto durante su estancia. Es un placer para nosotros saber que encontró al equipo amable, el piso a su gusto, la ubicación excelente y la piscina increíble. Agradecemos mucho sus amables palabras y esperamos tener el placer de recibirle nuevamente en el futuro.
Response from the Quality Department
Estimado Ignacio:
Muchas gracias por su breve pero gratificante comentario. Nos alegra saber que tuvo una excelente experiencia con nosotros. Esperamos tener el placer de recibirle nuevamente en el futuro.
We loved, very clean apartment, ideal location, roof top beautiful srt at night.
I would have preferred an apartment with a view, but unfortunately it was not possible
Response from the Quality Department
Dear Raja,
Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you loved our clean apartment, its ideal location, and enjoyed the beautiful rooftop scenery at night.
Regarding your preference for an apartment with a view, we understand your sentiment. At our building, we offer apartments with various features and characteristics. Booking platforms provide options for guests to choose accommodations based on their preferences before making a reservation. It is ultimately the guest´s decision to select the apartment that best suits their needs. Additionally, once an apartment is selected, we send a confirmation email allowing guests to review their chosen unit and ensure it meets their expectations.
We appreciate your understanding and hope that despite this, you had an otherwise enjoyable stay with us. Please feel free to reach out to us directly for any future bookings, and we will do our best to accommodate your preferences. Thank you once again for choosing to stay with us.
Quality Department.
Response from the Quality Department
Dear Becca,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Tom,
Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you enjoyed our modern apartment and its fantastic location. It’s wonderful that you appreciated the terrace and rooftop pool, as well as the Casa Orzaez café.
We are also pleased that our team was helpful and responsive during your stay. Your positive feedback means a lot to us, and we look forward to welcoming you back soon.
Response from the Quality Department
Dear Alice,
Thank you so much for your glowing review. We´re absolutely thrilled to hear that you found our apartment to be the best you´ve ever experienced. It´s wonderful to know that our space offered you the perfect blend of hotel-like amenities and the comfort of a home. Your kind words mean a lot to us, and we´re grateful for your feedback. We hope to have the pleasure of welcoming you back for another incredible stay in the future.
Response from the Quality Department
Dear Drew,
Thank you for sharing your experience with us. We´re delighted to hear that you found our apartment lovely and enjoyed its great location. It´s wonderful that you appreciated the short walk to the center of Seville and the nearby restaurants. We´re pleased to know that you felt safe and secure during your stay, particularly with the presence of a reception downstairs. Your comfort and security are our top priorities, and we´re grateful for your positive feedback. We hope to have the pleasure of hosting you again in the future.
Response from the Quality Department
Dear Jacqueline,
Thank you for your positive feedback. We´re delighted to hear that you found our apartment excellent and well-equipped for a great stay. It´s fantastic that you appreciated the modern amenities and cleanliness, as well as the extra touch of changing sheets and towels during your stay. We apologize for any inconvenience caused by the entry system and will work on providing clearer instructions for future guests. We look forward to welcoming you back in the future to offer you a better stay.
Response from the Quality Department
Dear Suzannah,
Thank you for taking the time to share your feedback with us. We´re glad to hear that you enjoyed the beautiful views from our newly built apartment building in Triana, especially from the lovely roof terrace. We apologize for any disappointment regarding the pool´s closure until April. Please note that we provide this information on our website to ensure transparency and help guests plan accordingly. We appreciate your understanding and hope to welcome you back for a future stay when the pool is available.
Response from the Quality Department
Dear Anne
Thank you very much for your wonderful review. We´re thrilled to hear that you enjoyed your stay in our beautifully located apartment in Seville. It´s fantastic that you found it well equipped. We´re delighted that you appreciated the outstanding panoramic views from the rooftop terrace and enjoyed the convenience of having a cafe there. We´re also glad that reception and friendly staff were helpful and welcoming, providing you with useful information during your stay. Seville truly is a beautiful city, and we´re glad you had the opportunity to explore it, especially enjoying the Triana area where our flat is situated. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future.
Response from the Quality Department
Dear Agathe,
Thank you for your kind words. We´re delighted to hear that you had a very good stay and found our accommodation pleasant, functional, and equipped with quality amenities. Your recommendation is greatly appreciated. If your travels bring you back to the area, we would be honored to host you again for another enjoyable experience.
Response from the Quality Department
Dear Wes,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Response from the Quality Department
Dear Ryan,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Response from the Quality Department
Dear Skye,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department
Response from the Quality Department
Dear Raeganne,
Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,
Quality Department
Response from the Quality Department
Dear Anais,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Célia,
We´re extremely grateful for your detailed review and particularly for your kind words about our devoted staff. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Your generous feedback inspires and encourages us to continuously strive for excellence in our services. We look forward to having the opportunity to serve you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager