This great apartment, located in Bamberg street, is a sample of the good mixing that modernity and the typical architectural style of Seville make, resulting an apartment with all the comforts, but keeping the essence of the beautiful houses on Santa Cruz Quarter.
View on the map
Bamberg Apartment
from to
Response from the Quality Department
Dear Renato,
Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the location of our apartment.
We sincerely regret that you experienced issues with cleaning and unpleasant odors during your stay. Regarding the odors, we would like to note that they can sometimes be influenced by external factors, such as weather conditions, which can make certain smells more noticeable. However, we take your comment seriously and will investigate the situation to ensure it does not recur in the future.
Regarding the cleaning, we offer our apologies for any inconvenience this may have caused. Cleanliness is one of our top priorities, and we will review our procedures to ensure that our apartments are maintained in the best possible condition at all times.
We would also like to emphasize that, had you informed us of these issues during your stay, we would have been more than happy to provide an immediate solution, as we are available 24 hours a day to attend to any needs of our guests.
We hope that, despite these issues, you were able to enjoy your stay and the city. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Dear Katherine,
Thank you for your kind words. We are thrilled to hear that you enjoyed the location and apartment, and that our communication met your expectations.
We always strive to provide the best possible experience for our guests and look forward to welcoming you again in the future.
Nada :)
The apartment’s location is incredible. Everywhere you turn hosts a cafe, shops, grocery, historical landmarks and great people watching. The management company in charge of the space was exceptionally easy to work with and accommodated my schedule with ease. I would absolutely stay here again and I thoroughly enjoyed the apartment space and amenities enormously. Thank you again!
Response from the Quality Department
Dear Cheri,
Thank you for sharing your wonderful feedback. We are thrilled to hear that you enjoyed the incredible location of the apartment, with its proximity to cafes, shops, historical landmarks, and more. It is also great to know that our management team made your experience smooth and accommodating.
We sincerely appreciate your kind words and are delighted that you thoroughly enjoyed the apartment and its amenities. We look forward to welcoming you back for another stay in the future.
Quality Department
Response from the Quality Department
Dear Nicole,Thank you very much for your kind review. We are delighted to hear you enjoyed the apartment, its location, comfort, and the service provided. We would be thrilled to welcome you again in the future.
Response from the Quality Department
Estimado Rodrigo:
Gracias por su amable comentario sobre su reciente visita. Ha sido un placer recibirle y esperamos tener la oportunidad de volver a darle la bienvenida en el futuro.
Response from the Quality Department
Dear Leonardo,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Response from the Quality Department
Dear Diana,
Thank you for sharing your valuable feedback with us. We’re pleased to know that you found the location of the apartment convenient. We apologize for the wait upon arrival. While this is not a usual occurrence, unexpected situations can sometimes cause slight delays, and we are always striving to prevent such situations to ensure a smooth check-in experience.
We’re also sorry to hear about the issue with the bed linens. Our cleaning team follows strict standards, and we will further review and strengthen our cleaning procedures to provide each guest with the highest quality experience. Thank you again for your feedback, and we hope to welcome you back for an improved stay in the future.
Response from the Quality Department
Dear Ali,
Thank you for your kind review. We are pleased to hear that you had a wonderful stay and appreciated the amazing location in the heart of the center.
We look forward to welcoming you back in the future.
Response from the Quality Department
Dear Jennifer,
Thank you for your kind words. We´re glad to hear that you enjoyed your stay and that the location and apartment met your expectations. It was a pleasure hosting you, and we hope to welcome you back to Seville in the future.
Response from the Quality Department
Dear Tracy,
Thank you for bringing these concerns to our attention. We are sorry to hear about the issues you experienced with the air conditioner and the cleanliness of the sofa bed.
Had we been made aware of these issues during your stay, we would have promptly addressed them to ensure your comfort. Our team is committed to providing a pleasant experience for all our guests, and we would have taken swift action to resolve these matters.
We appreciate your feedback and will address these concerns with our maintenance and housekeeping teams to prevent similar issues in the future. We hope that, despite these inconveniences, you enjoyed your overall stay. Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future.
Response from the Quality Department
Dear Lisa,
Thank you for your kind review. We are delighted to hear that you and your daughter enjoyed your stay and found the apartment spacious and comfortable. It´s great to know that the air conditioning kept you cool during the summer heat and that the location was convenient for exploring everything. We hope to welcome you back to Genteel Home for another wonderful stay in the future.
Quality Department.
Response from the Quality Department
Estimado Jose:
Muchas gracias por sus amables palabras. Estamos encantados de que haya disfrutado de su estancia y esperamos volver a verle pronto.
Response from the Quality Department
Dear Sherrie,
Thank you for your wonderful review. We´re thrilled that you enjoyed the amazing location of our property and found everything you needed close by. We take pride in our super cute and updated interior, and we´re delighted that it added to your experience. We appreciate your kind words and hope to welcome you back again soon.
Response from the Quality Department
Dear Cassandra,
Thank you so much for your wonderful review. We are thrilled to hear that you and your husband loved the apartment and found it both beautiful and comfortable. It is great to know that you appreciated the blend of old-world charm with modern conveniences.
We are delighted that you enjoyed the historic neighborhood and the easy walking distance to the town center and its many restaurants. We are also pleased that the check-in process and communication with our management met your expectations. We would be honored to host you again on your next visit to Seville.
Quality Department.
Response from the Quality Department
Dear Celeste,
Thank you for taking the time to share your feedback about your recent stay with us in Seville. We are pleased to hear that you enjoyed our central location, which allowed convenient access to landmarks like the palace, cathedral, and nearby commercial areas. It´s great to know that you found the neighborhood safe and enjoyed the proximity to many restaurants.
We sincerely apologize for the less than satisfactory check-in experience you encountered. Your feedback regarding the lack of clear instructions upon arrival is invaluable to us, and we regret that it did not reflect the level of service we aim to provide. We will address this issue with our team to prevent similar situations from occurring in the future.
We appreciate your understanding and patience in this matter. Despite this, we are glad that you found the apartment spacious and that it matched the photos provided. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.
Response from the Quality Department
Dear Jérôme,
Thank you for your kind words. We´re delighted to hear that you enjoyed the beautiful accommodation and its ideal location for exploring the city on foot. It was a pleasure to host you, and we´re glad you had a wonderful stay. We hope to welcome you back in the future.
Response from the Quality Department
Estimado Jesus:
Agradecemos mucho sus amables palabras en su reseña. Nos complace saber que tuvo una estancia agradable con nosotros. Su satisfacción es nuestra principal prioridad, y estamos contentos de haber cumplido con sus expectativas.
Response from the Quality Department
Dear Robin,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Response from the Quality Department
Dear Elysia,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Response from the Quality Department
Dear Rachel,
Thank you for your positive feedback. We´re delighted to hear that you felt like you were staying in a lovely hotel suite. We´re glad you enjoyed the warm welcome and excellent location. We appreciate your understanding regarding space, and recomendation. We truly value your recommendation and hope to welcome you back soon.
Response from the Quality Department
Dear Priyakala,
Thank you for your kind words. We´re thrilled to hear about your amazing experience and are delighted that you would love to visit again. Alex, our manager, is indeed amazing, and we´re glad he made your stay even more comfortable by assisting with local tour bookings. We look forward to welcoming you back soon.
Response from the Quality Department
Dear Graham,
Thank you for your glowing review. We´re thrilled you enjoyed your stay in our Seville flat. Our prime location, minutes from major attractions yet tucked away for a quiet retreat, delighted you. We´re glad the flat was comfortable and well equipped. Being your first experience with Genteel-Homes, we´re honored to have exceeded your expectations. Our team´s effort in making your stay comfortable, including the mid cleaning and linen replacement, is deeply appreciated. It´s wonderful to hear that Alex, our host, provided excellent recommendations. We´re grateful for your recommendation and look forward to welcoming you back on your next trip to Spain. Thank you for choosing us.
Quality Department.
Response from the Quality Department
Estimado Javier:
Gracias por sus amables palabras. Nos alegra mucho saber que disfrutó de su estancia en nuestro excelente alojamiento, encontrándolo muy cómodo y con una ubicación perfecta. Fue un placer atenderle, y esperamos poder recibirle de nuevo en el futuro. Gracias por elegirnos y por su recomendación.
Response from the Quality Department
Dear Stuart,
Thank you for your kind words. We´re thrilled that you enjoyed our apartment. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.
Quality Department
Response from the Quality Department
Dear Sally,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Quality Department.
Response from the Quality Department
Dear Ann,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Claire,
Thank you for your wonderful review. We´re delighted to hear that you found our apartment incredibly well located, with major attractions within easy walking distance and close proximity to amenities such as restaurants, shops, and markets. Your recommendation means a lot to us, and we truly appreciate your kind words. We strive to provide the best experience possible for our guests, and we´re thrilled that you enjoyed your stay. We would be honored to welcome you back again in the future..
Response from the Quality Department
Dear Róisín,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.
Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
Response from the Quality Department
Dear Danielle,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Response from the Quality Department
Dear Florian,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department.
Response from the Quality Department
Dear Patty,
Thank you for sharing your detailed feedback. We´re thrilled you enjoyed the lovely apartment and its convenient location for exploring the area. Apologies for any inconvenience upon arrival; as you mentioned in your comment, we are located in the heart of the city, which allows to explore it easily, but not access to vehicles in certain areas, since most of the streets are pedestrianized. We appreciate your patience about it.
Regarding the absence of an elevator, due to the cultural value of the area where we are located, the installation of elevators is not permitted in order to preserve the cultural value of the building. We also apologize for any confusion about property management contact; we aim to provide efficient and helpful service, and your feedback helps us identify areas for improvement.
We regret the unexpected construction noise and left-behind pajamas, pledging to address these issues and enhance our communication, to avoid any similar situation for our future guests. Your positive attitude is valued, and we´d be honored to host you again if your future travels bring you back to the area.
Response from the Quality Department
Dear Jessica. We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Quality Department.
Response from the Quality Department
Dear Deborah. Your positive review has truly brightened our day and reaffirms our dedication to exceptional service. Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Quality Department.
Response from the Quality Department
Dear Bryan. Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Quality Department.
Response from the Quality Department
Dear Marlene. We´re overjoyed that you enjoyed your time in the city. Knowing that you had a great experience in Seville brings us immense satisfaction. We hope you had a fantastic stay at Bamberg and that you´ll consider returning to create more wonderful memories. Thank you for choosing us and for your kind words.
Quality Department.
Response from the Quality Department
Dear Gary,
The charming narrow streets of Seville´s historic center can indeed be quite a unique experience. They add to the character of the city and are part of what makes Seville so special. While these streets can sometimes be a bit challenging to navigate, they also contribute to the city´s unique atmosphere and character. We´re pleased to hear that you had an enjoyable stay despite the narrow streets. If you have any more thoughts or feedback about your visit, we´re always here to listen and assist.
Kind regards,
Quality Department
Response from the Quality Department
Dear Stuart,
We´re overjoyed that you enjoyed your time in the city. Knowing that you had a great experience in Seville brings us immense satisfaction. We hope you had a fantastic stay at Bamberg and that you´ll consider returning to create more wonderful memories. Thank you for choosing us and for your kind words.
Kind regards,
Quality Department
Response from the Quality Department
Dear J,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Dani,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Salma,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Response from the Quality Department
Dear Robin,
Thank you for choosing our accommodation for your stay, and for taking the time to share your feedback. We are delighted to hear that you found our location beautiful and central to everything, and that you had a comfortable and enjoyable stay.
Your mention of mold in the bathroom is a concern, and we apologize for any inconvenience this may have caused. We take issues of cleanliness and maintenance very seriously, and we will immediately address the matter to ensure a more pleasant experience for our future guests.
It´s great to know that you found the bed comfortable, enjoyed good shower pressure, and had an overall positive stay. We strive to provide a comfortable and welcoming environment for our guests, and your comments are much appreciated in this regard.
We hope you´ll consider staying with us again in the future, as we are committed to providing you with an even better experience on your next visit.
Thank you for your feedback.
Warm regards,
Quality Department
Response from the Quality Department
Dear Shauntal,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Serhat,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
Response from the Quality Department
Dear Matthew,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ross,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Salena,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Thanos,
We truly value your feedback and apologize for any discomfort you experienced during your stay. Your review is vital to our continuous improvement. We appreciate your kind comments and are committed to ensuring a better experience on your next visit.
Kind regards
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kevin,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Dillon,
Thank you for your wonderful review. We´re thrilled you had a perfect stay at our apartment. Your recommendation means a lot to us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Mary,
Thank you for your fantastic review. We´re thrilled to hear that you enjoyed our apartment´s convenient location and cozy atmosphere. We appreciate your feedback regarding check-in and will take it into consideration for future improvements. We hope to have the opportunity to host you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Erik,
Thank you for your amazing review! We´re delighted to hear that you enjoyed your stay and appreciated the nice, well-decorated, and clean apartment. We´re glad the amenities, added to your comfort. It´s great to know that the location was perfect for you and that our team, especially Teresa, provided excellent service. We would be thrilled to host you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Armaan, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Summer, thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Colleen, Thank you so much for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you enjoyed your time at our apartment and appreciate your kind words. We apologize for any inconvenience caused during your stay and assure you that we will do everything in our power to improve upon your feedback. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jean Madison, e are delighted to receive your feedback and to know that you had a wonderful holiday. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, since it helps us gain momentum to improve and offer the best quality services to our guests. We look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Dan Fisher, we appreciate you taking the time to write a review. We´re sorry to hear about the difficulties you faced during your stay. Your feedback is important in helping us improve. We´re grateful for your comments and assure you we will address your concerns.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jackie, thank you for choosing our apartment for your recent stay. We are truly grateful for your kind words regarding our staff´s service. We take immense pride in delivering exceptional service, and your satisfaction is our ultimate reward. It was a pleasure to have you as our guest, and we look forward to the opportunity to serve you again in the future. We will do anything to make your next stay more memorable.
Jose L.H. Campos
Quality Department Manager
Central location,
Nothing to dislike
Response from the Quality Department
Dear Nigel,
We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sandra,
We wanted to take this opportunity to thank you sincerely for choosing our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we genuinely hope that your stay was up to your expectation. We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Don,
Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Eve,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Oliver,
Thank you for choosing to stay at our apartment, and for taking the time to share your positive feedback. We´re thrilled to hear that you enjoyed the comfort, cleanliness, and amenities, and we´re grateful for your kind words about our friendly and accommodating staff. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Marine,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Marion,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Andrea,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Sevilla. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Tim,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Laura,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Will,
We read with great pleasure that you enjoyed you stay at our apartment. Thank you for the recommendation. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kory,
It is a great pleasure to read this great review after your stay with us in Seville. We are happy to know that the apartment and the staff met all your expectation. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Roland,
It is a great pleasure for us to know that your time in Seville was great and that you found everything nice and functional at the apartment. It has been a great pleasure for us to host you and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear David,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sophie,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
We had a wonderful stay. The apartment is located in the atmospheric Barrio de Santa Cruz neighborhood. The area has a feeling of stepping back into medieval times with its very narrow cobblestone narrow streets. However, you are still only a few minutes walk from central Seville and all its restaurants, shops, and sights. The apartment is beautifully renovated and furnished. It has a separate bedroom, living room, and kitchenette. There is even a washing machine. The property management company was very communicative and helpful throughout the whole process. We would highly recommend this quality place.
Response from the Quality Department
Dear Brian,
Thank you for these wonderful review and detailed description of the apartment. It is our greates satisfaction to know that you enjoyed every aspect of it and that you brought beautiful memories back home. Thank you for the recommendations. It will be our honour to receive you again in the future.
Jose L.H. Campos
Quality Department Manager
In addition to the apartment host, there was a man who checked the check-in time and resolved any inconveniences, and a woman who explained the check-in directly, and they all responded very kindly and quickly. Thanks to that, when I checked in, I was recommended several tourist spots, and I struggled with not being able to open the door with the key, but I was able to open the door thanks to the immediate help via chat (thank you so much)
Response from the Quality Department
Thank you for sharing with us this detailed review of the apartment, its surroundings and the service provided. We are most delighted that we could make your stay a special one and that you could enjoy the city.
We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sachit,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Fanchen,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
the only negative note was the parking.. which appeared to be included in the booking but instead was a separate fee (36.00 euros two days)
Response from the Quality Department
Dear Ambra,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations. Just to clarify, we have agreements with some local public parkings whenre you can leave you car with a discounted fee for staying with us instead of the regular price.
Again we thank you for this very kind review of our apartment and we look forward to serving you again in the future
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Bart, Thank you for your lovely comment on our apartment. We are happy we could make your holidays a memorable one and we hope we can welcome you back very soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ashley, thank you very much for your comments regarding your stay in our apartment. We are glad to know that you enjoyed the comfort we provide, and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Jiwoon, thank you very much for staying wih us and taking the time to review your stay. We highly appreciate your constructive feedback, and we look forward to the pleasure of welcoming you back to our apartments in the near future.
Aija T.
Quality Department
Response from the Quality Department
Dear Aileen, thank you for sharing your opinion. We appreciate your positive comments about our location and the service your received during the stay. We always do our best to offer a caring and personalized service giving all the possible solutions to make sure our guests fully enjoy their stay. Thank you for appreciating our efforts. We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Sam, thank you very much for choosing our apartment, and for your positive comments regarding your stay with us. We highly appreciate your kind words about our helpful staff and the highlights on our prime location.
We look forward to serving you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Thank you Steffi for staying with us and for taking the time to share your feedback. We really appreciate your highlights of the stay and constructive comments. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
L´appartement manquait vraiment de propreté Les équipements ne sont pas optimisés. Les assiettes sont par exemple top grandes pour le lave-vaisselle . Dans l´ensemble l´appartement est quand même confortable.
Response from the Quality Department
Dear Camille, thank you very much for making us your choice accommodation in Seville.
It is great to know that our great location was a highlight of your stay, and we are sincerely sorry to read your dissatisfaction with the cleaning of your apartment, at genteel Home we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our apartments. For a future ocasion please do not hesitate to contact our team to point out any service imperfection, the team will correct any situation that is not in accordance with our established standards.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Nikolina, thank you very much for staying with us and for your highlights on the comfort and cleanliness of our apartment. We are glad that you also enjoyed our excellent location.
We look forward to welcoming you back for another visit in Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Xavier, we are excited to learn you had a great stay with us. Thank you for taking a moment to highlight our lovely property and exceptional service. It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
We loved the apartment so much! It was decorated so beautifully and had everything we needed. It is located on a very narrow street so driving is tough but the location was ideal. No car is needed. Walking distance to the cathedral and everything else you could imagine. Bring your toiletries, they have everything else. Didn’t want to leave!
Response from the Quality Department
Dear Francine, thank you for making us your choice accommodation on this occasion and for taking the time to review your stay. It is always a pleasure to know that our guests went home with great holiday memories.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Lynn, thank you very much for your feedback. We are glad to know that you had a comfortable stay with us and are willing to come back.It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Carlo, thank you for sharing your review. We are glad to know that you enjoyed your stay in our apartment so much and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Thank you Taylor thank you for choosing our apartment for your stay in Seville.
It is very important for us to know the opinion of our guests to ensure continuous improvement in our services therefore we are thankful for sharing your feedback about your stay in our great location.
We would love you to come back and enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Thank you for making us your choice accommodation on this occasion and for taking the time to review your stay. We are glad to know that you enjoyed your stay in our apartment so much.
We look forward to serving you again in the near future.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for your kind feedback. It was a pleasure to assist you during you stay in Seville.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Cons: Be aware of narrow one way streets which may confuse taxi drivers (we were dropped off blocks away and have to walk with our luggage on cobblestone streets). We walked to a taxi stand on our departure as we didn´t want to risk the taxi not showing up. No elevator so be prepared if you have lots of bags. Pots and pans can use an upgrade, the non-stick coating is worn out. Trash disposal location is not that close.
Response from the Quality Department
Dear Elaine, we appreciate the time you spent sharing your vacation experience in our centrally located apartment and we appreciate you kind recommendation other guests.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Dear Debbie, thank you for taking the time to post a review of our property. We are glad to know that our apartment met your expectations and you had a comfortable stay with us.
We hope you will visit us again in the future.
Aija T.
Quality Department
Response from the Quality Department
Thank you David for your kind review. It is such a pleasure for us to know that had a pleasant stay and we hope to see you again soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Carla
First of all, we would like to thank you for your comments and your time dedicated to leave us your feedback. We are glad to hear that you have been able to enjoy the unbeatable location of the accommodation. Thank you very much for your highlights on the cleanliness an comfort of the apartment, we know that these are very important aspects of the stay.
We are looking forward to welcoming you back as soon as possible.
Aija T.
Quality Department
location, style, good facilities
bathroom was a little shabby
Response from the Quality Department
Dear James, thank you very much for your review, we highly appreciate all your comments, as they help us to understand the highlights of your stay and the things we still can improve to make our guests´ stay more comfortable.
Thank you for sharing your experience with us and we look forward to serving you again in the future.
Aija Teilane
Quality Department
Mooi appartement middenin het centrum alles op loopafstand!
Was iets gehorig.
Très bien situé mais assez bruyant quand même (travaux en face notamment...) Plein de petits désagréments dont lavabo fendu sur la largeur à notre arrivée ainsi que les plaques de cuisson. Lave linge hors service et nous n´avions pas été prévenus. Photos légèrement trompeuses sur la luminosité de l´appartement beaucoup plus sombre en réalité.
My partner and I stayed at this apartment for the whole of January and it had everything we needed for the stay. There was plenty of space and we were able to do our work easily with a very decent wifi. The apartment was less than a 5 minute walk to restaurants, the cathedral, shopping area, groceries, etc. and about 20 minutes to plaza de españa. Our host was very tentative, friendly, and offered solutions very quickly too. Couldn’t have asked for a better apartment to stay in.
Very minor and can’t be predicted but the washing broke but our host instantly gave us access to another washing machine so it didn’t really affect us much.
Response from the Quality Department
Thank you very much for choosing our apartment for your stay in Seville. It was a pleasure to assist you during your stay in Seville.
We are glad to hear that the apartment met your expectations and we highly appreciate your understanding regarding the tecnical problems you experienced during your stay.
Thank you for this heartwarming review, we look forward to your next visit.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for your review, it has been a pleasure for us to read and we look forward to serving you again soon.
Aija Teilane
Quality Department
We loved this apartment, it was lovely and we were a few minutes walk from everywhere we wanted to go! There´s a lovely little bar just round the corner of the building too. Has a washing machine which was useful for us with two little ones.
Response from the Quality Department
Thank you very much for leaving this wonderful review, we are delighted that you enjoyed your stay with us.
It was a pleasure to assist you and your family and we look forward to your next visit.
Aija Teilane
Quality Department
Response from the Quality Department
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice apartment when visiting Seville.
We look forward to welcoming you back again very soon.
Aija Teilane
Quality Department
Response from the Quality Department
En primer lugar, nos gustaría darle las gracias por dedicar su tiempo en compartir las impresiones sobre su reciente estancia en nuestro apartamento. Sólo a través de opiniones como la suya somos capaces de mantener y mejorar el servicio que ofrecemos a nuestros clientes. Nos alegra saber que la ubicación del apartamento ha cumplido con sus expectativas y sentimos sinceramente leer su insatisfacción con la comodidad del sofá y las almohadas, pero apreciamos que haya tomado el tiempo para relatarnos su opinión personal. Lamentamos cualquier malentendido a la hora de realizar el checkout. Nuestro equipo siempre acude al apartamento después de la hora de checkout llamando antes de entrar. Compartiremos sus comentarios con nuestro equipo de limpieza para modificar cualquier actuación que nos aleje de nuestro objetivo, el cual es que nuestros huéspedes se sientan cómodos hasta el último momento de su estancia con nosotros. Gracias nuevamente por su visita y críticas constructivas. Estamos ansiosos por tener la oportunidad de recuperar su confianza. Aija Teilane Departamento de Calidad
Response from the Quality Department
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum guest satisfaction and we are delighted to hear that your stay at our apartment was an enjoyable one.
We look forward to having the opportunity to assist you again in the future.
Aija Teilane
Quality Department
Un ballon d’eau chaude peut-être un peu sous-dimensionnné
Response from the Quality Department
Dear Niklas, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Muchas gracias por su comentario Jose Ivan. Nos agrada saber que han tenido una buena estancia y han quedado satisfechos con el apartamento. Lamentamos el incidente con la puerta, por nuestra parte intentamos resolverlo a la mayor brevedad posible; lo tendremos en cuenta para mejorar de cara al futuro. Fátima - responsable de calidad de Genteel Home
la salida antes de las 11 de la mañana no me parece correcto
Response from the Quality Department
Estimado Ignacio, gracias por su comentario. Nos alegra saber que les ha gustado el apartamento en todos los aspectos, especialmente por la elegante decoración y completo equipamiento. Sentimos no haberle podido permitir salir más tarde de las 11h, pero ese día teníamos otra reserva cuyos clientes también deseaban disponer del apartamento lo antes posible, por lo que necesitábamos limpiar y preparar el apartamento para que los siguientes huéspedes. Le agradecemos su comprensión y esperamos que a pesar de ello hayan disfrutado de su estancia. Saludos
Tutto perfetto. Ideale per spostarsi a piedi al centro di Siviglia. Appartamento nuovissimo e ben arredato dotato di tutti i comfort e di ogni apparecchiatura elettrica e non! Complimenti sinceri e un grazie a Lola per la cortesia nel riceverci. Se torniamo a Siviglia questo sarà di nuovo il nostro alloggio. ❣️
Niente. Manca solo lo scolaposate e piatti in cucina se proprio uno vuole trovare un cavillo!!!!