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Arfe Terrace
Apartment

Seville · El Arenal

9.2 (108 valuations)   ·  View on the map


1-5
Guests

2
Bedrooms

1
Bathroom

80 m2
Surface

About accommodation

Arfe Terrace is a beautiful place with private terrace. It is located in the very center of Seville, at Arfe street, a few meters from the Cathedral and the historical building Archivo de Indias. El Arenal is one of the most selected and expensive areas of Seville; it is a completely safe district and a cheering, funny area with plenty of bars, terraces, restaurants and many little shops for food.

The appartment is designed with neutral, elegant colors, and it consists of two bedrooms. In the first one there is a double bed which is 1,50 meters large x 2 meters long, it is facing out to a little and beautiful courtyard furnished with some big wardrobes. In the second bedroom there is one single bed. There is also a big window and a balcony facing outside. The living room is roomy and comfortable, there are other two balconies facing outside and much natural light coming into the whole room. There is a sofa-bed which provides the appartment with capacity for 5 people. There is a spacious kitchen connected to the living room and it is well equiped with many appliances and utensils. Finally there is a big, independent bathroom provided with both a bath and a shower. The terrace is about 20 sqm and there are a garden table, many plants and all the rest of facilities. This terrace, whose access is outside the apartment ( 2 floor above), offers a perfect view of the Cathedral and the Giralda tower.

Air conditioning Split
Heating Split
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Terrace Private
Floor 1st Floor
Elevator Not available
Sofa-bed Capacity 1-2 persons
Fiber internet Free
Balcony Exterior views
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid in cash on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VFT/SE/00739


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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Apartment’s Rating

9.2 (108 Valuations)

Location
9.8
Quality
8.5
Cleaning
9.3
Staff
9.5
Facilities
9.1
Recommendable
9.2

We are interested in your opinion


Our Guests’ Opinions

Esther Valencia8
NOV 2023
El mobiliario, la ubicación.
La ducha no recogía el agua bien.
Response from the Quality Department

Estimada Esther:

Gracias por su reseña, nos alegra saber que disfrutó de la céntrica ubicación de Arfe I así como de su mobiliario.

Lamentamos que el sistema de drenaje de la ducha no funcionase correctamente. Esta situación no es acorde a nuestros altos estándares de calidad y procederemos a revisar inmediatamente este desperfecto. Nos hubiera gustado haber sido informados para haberle puesto una rápida solución durante su estancia.

Esperamos que a pesar de este percance hayan tenido una estancia agradable y tener la oportunidad de hospedarlos de nuevo en el futuro.

Departamento de Calidad.

Emial Willemsen9
NOV 2023
located in the middle of the tourist area next to the cathedral and palace. Busstop (Paseo del toro) at 5 minutes walk from the apartment if you take the airport bus to the city centre. Rooms are clean with comfortable beds. Note: sleepbed in the living room is less comfortable for adult persons. Doors have to be opened by means of accesscode provide upon day of arrival. Good and swift communication with the host by Whattsapp messages.
One of the bedrooms is located above a restaurant where they fill empty crates with bottles of drinks and rearrange tables. It makes so much noise that sleeping with the windows open is not possible. This really differs from normal city sounds.
Response from the Quality Department

Dear Emial,

Thank you for taking the time to share your experience. We´re pleased to hear that our central location added convenience to your stay. It´s wonderful to know that you found the rooms clean with comfortable beds, and the cominuvcation with host was smooth. We appreciate your note about the sleep bed in the living room.

We apologize for any inconvenience caused by the noise and we will explore ways to address and mitigate such disturbances for our guests. We appreciate your understanding of the unique challenges of a central city location. We´d like to highlight that noise levels may vary depending on certain dates or events in the city when activity is heightened.

If you choose to stay with us again in the future, we´ll strive to make your experience even more comfortable.

Quality Department.

yuseon kang9
NOV 2023
다좋았는데 기대했던 테라스 방이 아니였어요ㅠㅠ
Response from the Quality Department

Dear Yuseon,
Thank you for your kind words and sharing your experience.

Finally, regarding the characteristics of the flat, we always want to be transparent with our guests, that is the reason that before the confirmation of your booking we always send an email where our guests can confirm that it is the flat with the characteristics they want to book. We regret any misunderstanding in this regard.
We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department

Marina Villatel-buchert8
OCT 2023
Magnifiquement bien situé
Un bel appartement avec en petit plus la terrasse sur le toit avec vue sur la cathédrale. La communication via WhatsApp est très pratique. La cafetière à été grandement apprécié 🙂. Vous pouvez faire tout les monuments à pied et laisse la voiture dans un parking qui est à moins d1km
Le bruit. Vous ne pourrez pas dormir avant la fermeture des commerces et restaurant et le matin le réveil se fera au son des klaxons. Pas de double vitrage en 1 semaine de séjour à différends endroit de l´Andalousie on s´est pas fait au bruit 😅
Response from the Quality Department

Dear Marina,
Thank you for your positive comments and feedback on the apartment. We´re delighted to hear that you appreciated the great location, the rooftop terrace with its view of the cathedral, and the convenience of our communication through WhatsApp. It´s wonderful to know that you enjoyed your stay in terms of the apartment´s amenities.

We´re sorry to hear that your experience was affected by noise. This doesn´t align with our high standards of quality and comfort for our guests.

We appreciate your feedback and will take it into consideration. We will review the situation and consider the possibility of improving soundproofing in the apartment. We want all our guests to have a peaceful and enjoyable stay.

Thank you for your feedback and for choosing to stay in our apartment. We hope that, despite the inconveniences, you were able to enjoy your time in Seville.
Kind regards,
Quality Department

Fausto Santos Codina9
OCT 2023
Review without any comments.

Christopher Collins8
SEP 2023
Very good stay, lovely city and very good flat.
Location is superb you can walk to many areas and good for hop on bus service and river.
The lock on the street door is difficult to open, slightly faulty and also the flat door lock is faulty. you cant lock it without using the key. No English speaking tv channels. No ice tray in freezer.
Response from the Quality Department

Dear Christopher,
We greatly appreciate your positive feedback and are delighted to hear that you had a very good stay in our lovely city and apartment. Your satisfaction is our ultimate goal, and we are pleased that you enjoyed the superb location, which allows easy access to many areas and convenient transportation options.

We apologize for the inconvenience you experienced with the locks on both the street door and the flat door. We will promptly address this issue to ensure that future guests do not encounter similar problems. Your comfort and security are of the utmost importance to us.

Regarding the lack of English-speaking TV channels and an ice tray in the freezer, we apologize for any inconvenience this may have caused. We continually strive to enhance the amenities and services we offer, and your feedback will help us identify areas for improvement.

We hope you had the opportunity to explore and enjoy the beautiful city of Seville. If you plan to visit again in the future, please do not hesitate to contact us. We would love to welcome you back and provide you with an even more exceptional experience.

Thank you for choosing our apartment for your stay, and we look forward to serving you again.

Best regards,

Quality Department

Anne WOYGNET9
SEP 2023
Bel appartement, très propre et idéalement situé. Personnel très aimable et attentionné
La belle décoration, l’emplacement, la vue de la terrasse sur la cathédrale, la propreté des lieux
Response from the Quality Department

Dear Anne,
Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,

Quality Department

Eduardo Matos9
SEP 2023
Review without any comments.

Mariano Roberto Rizzo Fernandez10
AUG 2023
Review without any comments.

Nayara Monteiro8
AUG 2023
I liked the location, and the tidiness of the place.
The door was too hard to open and the air conditioner wasn´t working that well.
Response from the Quality Department

Dear Nayara,
Thank you for your feedback on your recent stay. We´re delighted to hear that you appreciated the convenient location and the cleanliness of the place.

We apologize for the inconvenience you experienced with the door and the air conditioner. Your comments are important to us, and we will address these issues promptly to ensure a smoother and more comfortable experience for our future guests.

We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.
Kind regards.

Quality Department Manager

Sandrine SIMONNEAU9
JUL 2023
La situation
La terrasse privée 2 étages au dessus de l’appartement perd tout son intérêt.
Response from the Quality Department

Dear Sandrine,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Sharon Tapner10
JUL 2023
Lots of walking, good food, hot!! Will definitely be back and wouldn’t hesitate to recommend Genteel Arfe. Fantastic location. Lovely apartment, clean, comfortable with everything you need.
Loved it all - thank you.
Response from the Quality Department

Dear Sharon, We wanted to take this opportunity to thank you sincerely for choosing our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we genuinely hope that your stay was up to your expectation. We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible.

Jose L.H. Campos
Quality Department Manager

William Fleming10
JUL 2023
Very communicative management made check in easy. The place is only a block or two from the cathedral but is removed from all the tourists. Would happily stay here again.
Response from the Quality Department

Dear William,
Thank you for your lovely review! We´re glad you found our communication helpful and enjoyed the central yet peaceful location. We look forward to hosting you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Ingrid Ruko10
JUN 2023
Review without any comments.

Ingrid Ruko9
JUN 2023
Review without any comments.

maria santos rodriguez9
JUN 2023
Pasamos un fin de semana y la verdad que la estancia fue muy agradable. La ubicación es excelente, en el mismo centro de Sevilla, pròxima a la zona monumental, comercial, restaurantes y zonas de tapeo. El edificio tiene muchísimo encanto ya que es antiguo y rehabilitado. la decoración preciosa y muy amplio.
Por poner un pero las sábanas estaban desgastadas y el cubre colchón del sofá cama estaba sucio. Deberían renovarlas. El mando de la tele tampoco funcionaba.
Response from the Quality Department

Estimada Raquel, Apreciamos profundamente el tiempo que se tomó para escribir esta crítica positiva. Sus percepciones y satisfacción significan mucho para nosotros. Estamos constantemente luchando por la excelencia en hospitalidad, y sus comentarios nos alientan. Esperamos con ansias su próxima visita.

Jose L.H. Campos
Director de Calidad

Margaret Gierej10
MAY 2023
Very nice clean apartment close to everything.
Response from the Quality Department

Dear Margaret Gierej, it is our greatest joy to read you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Daniel Birrell10
MAY 2023
Positivo, su ubicación y las instalaciones. No obstante, la escalera de acceso, poco adecuada para adultos mayores.
Response from the Quality Department

Estimado Daniel, estamos encantados de saber que su estancia en nuestro apartamento fue agradable. Valoramos sus comentarios y sugerencias, y haremos todo lo posible para mejorar y poder adaptarnos a todos nuestros clientes. De nuevo, muchas gracias. Esperamos poder servirle de nuevo en su próxima visita a la ciudad.

Jose L.H. Campos
Director de Calidad

PASCUAL PERELLO6
MAY 2023
Appartement très spacieux. Localisation centrale dans Séville.
Situé au dessus d´un restaurant très très bruyant. Impossible de régler la douche... Résolu. Mauvais écoulement de la douche qui avait pour conséquence que l´eau s´écoulait dans la salle de bain.
Response from the Quality Department

Dear Pascual,
Thank you for taking the time to share your feedback with us. We´re thrilled to hear that you found our apartment spacious and enjoyed the central location in Seville. We´re sorry to hear that you were disturbed by the city centre noises and the issues you experienced with the shower drain. However, we thank you for giving us the opportunity to solve this during your stay. Thank you for bringing these matters to our attention. We hope to have the opportunity to host you again in the future.

Jose L.H. Campos
Quality Department Manager

Marc Navarro10
APR 2023
excellent
la propreté, les équipements et la situation l’accueil est facilité par la possibilité d’être en contact direct par téléphone
Response from the Quality Department

Dear Marc,
We are honoured to receive your positive feedback about your stay at our apartment in Sevilla. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Leonor Delsuc7
MAR 2023
The house was definitely not for 5 persons as the advertisement said. It was big enough for 4.
Response from the Quality Department

Dear Leonor,
We apologize for any inconvenience you may have experienced during your stay with us. We are glad to hear that you enjoyed the positive aspects of our house.

We want to clarify that our advertisement states that the beds can fit 3 people and the sofa bed can fit 2 people, which totals 5 people. However, we appreciate your feedback and we will make sure to review our advertisement.

We hope that you had a comfortable stay overall. Thank you again for choosing our apartment for your stay and for taking the time to provide us with your valuable feedback.

Jose L.H. Campos
Quality Department Manager

Susan Mckeown10
FEB 2023
Beautiful apartment in heart of Seville
Most things...., kitchen, decor, location, amenities, helpfulness of Paula the host...she had a technician to us within 30 minutes of arrival as the washing machine was not working! and having a fabulous roof terrace!
Beware of the shower base...it floods the bathroom very easily if you are not careful. Also sofabed was a little uncomfortable for two adults...would probably be fine for one or for children . Other than those minor issues, no complaints
Response from the Quality Department

Dear Susan,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.

Jose L.H. Campos
Quality Department Manager

GORDON OLVERA9
FEB 2023
Staying at 32 Genteel Home Arfe Terrace as well as working with our host was an absolute joy.
The property is located in an ideal location a short distance from the major tourist sites, restaurants and pastelerias. The hand-over of the keys was uneventful and our host took time to explain the apartment as well as local tourist sites. With any issue, our host was extremely responsive and helpful. Overall, we thoroughly enjoyed our stay at 32 Calle Arfe, and would strongly recommend it.
There were minor maintenance issues about the flat, but they were not issues that detracted from our stay. Even though there were some minor issues with the maintenance of the flat, they would not sway us from staying at the flat in the future and we would still highly recommend 32 Calle Arfe.
Response from the Quality Department

Dear Gordon,
Thank you for choosing our apartment and for taking the time to write this wonderful review about it. It is a great pleasure to read how much you enjoyed your stay with us. Thank you for the recommendation. It will be our pleasure to host you again in the future.

Jose L.H. Campos
Quality Department Manager

Lierni9.5
JAN 2023
Todo perfecto lo único negativo la ducha ,no había manera de poner una temperatura estable ,o te quema o te hielas .
Response from the Quality Department

Estimado Lierni:
Muchas gracias por esta gran puntuación que nos ha dado. Estamos encantados de que haya disfrutado se su estancia con nosotros. Tomamos nota sobre sus críticas constructivas sobre la ducha para arreglarla para futuros huéspedes.
Ha sido un placer para nosotros alojarle y esperamos poder volver a darle la bienvenida de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Jorge Kluwe8
JAN 2023
Apartamento muito bom.
Confortável, camas muito boas e bem localizado, próximo a muitos bares e restaurantes. Os anfitriões são profissionais e respondem rapidamente.
O box molha muito o banheiro.
Response from the Quality Department

Dear Jorge,
We are very pleased to know that you enjoyed your stay at our Arfe Terrace apartment. Thank you for highlighting the location and the service received from our professional staff. We will be very happy to host you again in the future.

Jose L.H. Campos
Quality Department Manager

Maria Fernanda Mora Ojeda10
DEC 2022
Review without any comments.

Mark Kater7.5
DEC 2022
Good

Vladislav Khasyanov9.6
NOV 2022
Review without any comments.

Francisca Orellana Bezanilla9.3
OCT 2022
Nos enamoramos del departamento, estaba en una ubicación privilegiada y al mismo tiempo aislado del ruido por las ventanas termo panel con persianas. Preciosa la decoración y en el techo tiene una terraza con vistas a la catedral .Fuimos con una bebé de 1 año y al llegar ya estaba instalada la cuna lo cual se agradece, solo hay que considerar que hay que subir un par de pisos por la escalera por si andas con coche de bebe. Quedamos encantados ;)
Response from the Quality Department

Estimada Francisca: Le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento. La satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que fuéramos capaces de cumplir con sus expectativas durante su estancia.

Jose L.H. Campos
Director de Calidad

Clément Dauge9.7
OCT 2022
Prime location with lots of bars and restaurants. The view from the terrace is a huge bonus.

Joao Henrique9.6
SEP 2022
instalando porta no Box , não tem do que falar. apto nota 10
quase tudo 100%, o Box que não tem porta e acaba molhando o piso do banheiro
Response from the Quality Department

Dear Joao, thank you very much for taking the time to review your stay with us. We really appreciate your constructive feedback and hope you to have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Pablo9.2
SEP 2022
Review without any comments.

Paulo9.6
SEP 2022
Everything was perfect. Our host Marina was always available and very supportive with instructions to get there along with the best places to go in Sevilla Apartment is located in city centre with several options of what to do: you can watch and feel the good vibes in the street from the balcony, go downstairs and get immersed onto the crowd in the calles or just go upstairs to have a nice glass of wine staring Sevilla´s majestic monastery, silently. Plan to return there one day for sure.
Response from the Quality Department

Dear Paulo, thank you very uch for staying with us and for your kind feedback. We highly appreciate your kind words about our services and we are glad to kno wthat you are willing to come back. We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

mohammed alami10
AUG 2022
I enjoyed my stay in the apartment everything was perfect clean good service and good location thanks
Response from the Quality Department

Dear Mohammed, thank you so much for your comments. We are glad to learn you liked your stay. We hope to see you again.

Aija T.
Quality Department

Scott10
JUN 2022
Perfect location! Great Host! Fantastic Culture!
Response from the Quality Department

Dear Scott, we are glad to know that you enjoyed your stay with us.
We appreciate your time in sharing your personal experience and we would love you to come back and enjoy more memorable days with us.

Aija T.
Quality Department

Delky7.3
JUN 2022
Es como en las fotos, muy bonito, pero no lo recomiendo para ir con niños o personas con limitaciones, como fue mi caso. NO hay ascensor, el apartamento está en un primer piso y la terraza en un tercero a través de las escaleras comunes; con una bebe y una adulta mayor operada de cadera, nos hubiera gustado que estas dos cosas hubiesen estado claras, puesto que no lo hubiéramos tomado. Apenas pudimos usar una vez la terraza, y al final optamos por dejar el coche de mi hija abajo y esperar que no pasara nada. Los aires se quedaban cortos con el calor intenso, pero después mejoró. Si esto no es problema, el apartamento es muy bonito, limpio y todo muy nuevo. La ubicación ideal!

Mélanie9.7
MAY 2022
Grand appartement très bien situé à 5min de la Cathédrale en plein centre. L´appartement est très propre, fonctionnel et joli. Petite attention avec les chocolats et les gels douches, très appréciable. Seul bémol: un peu bruyant la nuit.
Response from the Quality Department

Dear Mélanie, it is always nice to know that our guests have returned home with great memories of their vacation and we are very grateful for the time and effort you have put into sharing your personal experience with us.
We hope to serve you again soon.

Aija T.
Quality Department

Olivier9.3
APR 2022
Apartment clean, well equipped, very well located near by everything. Communication with Genteelhome was very good. However, the neighborhood is really noisy especially overnight.

Ritva10
APR 2022
Bright, clean, modern. High quality interior decoration. Luxury feeling at an affordable price. Perfect location and first class service. 10+

HyunSil9.7
FEB 2022
최고에요. 숙소를 떠나기 너무 힘들었어요. 꼭 다시가고 싶어요

Daniel10
FEB 2022
Alles super

Carlos Beceiro9.2
JAN 2022
Muy recomendable
La ubicación, fantástica. La limpieza, excelente. La cama muy cómoda. La terraza, aunque era enero y no la pudimos usar demasiado, con unas vistas espléndidas. La atención de la recepción.
El aire acondicionado, usado como calefacción, no calentaba mucho (esos días hacía frío en Sevilla, aunque parezca imposible). Pero lo compensaba los fantásticos edredones.

Ruben Moreno Cruz10
SEP 2021
Todo perfecto. Tal y como muestran las fotos. Ubicación excelente y la terraza maravillosa.
Response from the Quality Department

Estimado Rubén
Le damos las gracias por compartir su opinión sobre su estancia en el apartamento San Pablo. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Un saludo

Evaldas Krištopaitis10
SEP 2021
Very nice apartment in very central location. Great terrace for long breakfasts and beautiful views. Host was very helpful and responsive.
Response from the Quality Department

Dear Evaldas
Firstly we would like to thank you for choosing our Arfe Terrace apartment for your holidays in Seville and for the review you shared with us, all of your kind words about your stay with us are great to hear. Regards

Gabriele Hrodek10
AUG 2021
Lage, Ausstattung, Freundlichkeit des Personals Alles gut
Response from the Quality Department

Dear Gabriele, we are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with us as we know it will be a great source of motivation to keep on going the extra mile. Regards. Ana García, Dpto de calidad

Nathalie Koenig10
AUG 2021

Marie-Caroline9.3
MAY 2021
Appartement au top : propre, très bien équipé, et emplacement parfait. La terrasse est deux étages au dessus mais privée : très agréable pour dîner. Avec le couvre feu, les nuits étaient calmes, ce qui n’est peut être pas le cas en vie « normale »

Isabelle Gendron10
AUG 2020
+ L emplacement. L accueil très sympa
- La terrasse a un autre etage

Irene8.3
MAR 2020
Sobre todos nos encantó la ubicación.
Es bastante cómodo, pero muy ruidoso. El edificio tiene dos pisos y una terraza en lo alto y nos tocó el primer piso así que oíamos todo el ruido del piso de encima. Está en una calle de bares y aunque había mucho ruido en la calle no se duerme mal.

Patricia8
FEB 2020
La situation géographique est incontestablement exceptionnelle, l’accueil a été parfait.
Grosse déception avec la terrasse apparaissant sur booking qui n’est en réalité pas privée. Il faut monter en haut de l’immeuble et éventuellement la partager. Les deux petits lits ne sont pas confortables.

Marcos9
FEB 2020
Todo bien!

Francisco10
FEB 2020
muy bueno

Łucja8
FEB 2020
Mieszkanie w bardzo dobrej lokalizacji. Wyposażone we wszystkie potrzebne rzeczy. Odbiór kluczy, bez względu na porę, bez problemów.
Mieszkanie niestety za małe na 6 osób (maksymalnie 4 osoby). Taras znajduje się dwa piętra wyżej, co jest sporym utrudnieniem. Nie uwzględniono tego w opisie mieszkania.
Response from the Quality Department

Dear Łucja,
We welcome your comments after your recent visit. We are also very happy to read that you believe that our reception team is efficient, helpful and truly friendly at all times. Regarding the size of the apartment we regret your disappointment. However, we would like to point out that we have different apartments and all are thoroughly described on our website. For future occasions, we would like to offer you the possibility to consult all the doubts through our booking department, in order to make sure you make a reservation for your stay that best suits your needs and desires. We look forward to serving you again in the future.
Fátima Roca-chief of Customer Service.

Roshi10
DEC 2019
Open , great location , near everything Na
Response from the Quality Department

Dear Roshi, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. Fátima Roca-chief of Customer Service.

Natalie8.8
DEC 2019
Excellent location This property had an excellent location and was very spacious with good facilities
The terrace was on a separate floor whereas when we booked it stated one bedroom had a balcony and one had a terrace! Also the beds in the second room squeaked - the frames need replacing
Response from the Quality Department

Dear Natalie, Thank you for the time you took out of your day to share your comments regarding your recent stay in our apartment. We are very pleased to read that you did like the location and the property we accommodated you in and that you found it to be comfortable at all times. We are sorry for the confusion regarding the terrace. As you can see, the web ad specifies that it has external access, so we are surprised to mention that we should say it in advance. Thank you once again for your constructive critics, we certainly look forward to serving you again. Fátima Roca-chief of Customer Service.

Bruno9.3
DEC 2019
NICE!

Cécile Sanchez8.3
DEC 2019
L´emplacement idéal !! Rien à dire ! Simplement parfait à côté de la cathédrale, proche des restos commerces supérette et autres.
La cafetière italienne ! On aurait préféré une simple cafetière mais le personnel nous la changé le lendemain!! Très réactif !! La terrasse non accessible depuis l´appartement car sur le toit il aurait fallu le préciser dans l´annonce ... Les lits ne sont pas trop confortables ....idéal pour 4 personnes un peu juste pour 6 personnes, manque de rangement dans la 2ieme chambre.
Response from the Quality Department

Chère Cécile Sanchez, Chez Genteel Home, nous croyons fermement qu´il y a toujours possibilité de nous améliorer, et vos commentaires assisteront nos équipes dans leurs efforts quotidiens voués à exceder les attentes de nos clients, c´est pourquoi nous apprécions sincèrement le temps que vous avez consacré à nous faire part de vos impressions. Nous sommes désolés pour la confusion concernant la terrasse. Comme vous pouvez le voir, l´annonce Web spécifie qu´elle dispose d´un accès externe, nous sommes donc surpris de mentionner que nous devons le dire à l´avance. Nous passerons en revue les commentaires relatifs aux lits, car le reste de nos clients est l´un de nos principaux objectifs. Nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche. Fátima Roca-Chef du service clientèle

J.M. Kooreman10
DEC 2019
Dat het appartementen zeer centraal lag. Dat we de koffers op de laatste dag niet konden laten staan, maar ergens anders heen moesten brengen. Maar beter dat dan heel de dag met een koffer moeten lopen.
Response from the Quality Department

Dear J.M. Kooreman, We would like to thank you for your preference in selecting our apartments for your holidays in Seville, as well as for taking the time to tell us about your recent experience among us. We´re sorry but we couldn´t let them out later and couldnt leave their bags in the apartment. We had customer entry that same day and wanted to meet the schedules for the arrival of new guests. We´ll be waiting for you very soon. Fátima Roca-chief of Customer Service.

Sydney7.5
OCT 2019
The location for eating, sightseeing and shopping was perfect. There are many good restaurants and tapas bars in the area which is very lively at night. We were minutes from the Alcazar and the Cathedral as well as the river. We walked and walked! There was a washing machine (though no dryer) which was appreciated as well as a dishwasher. We were able to cook dinner in the apartment. The decor was clean and modern and we loved the high ceilings.
When we visited the website it appeared that the terrace was apart of the apartment. In fact, it is 2 floors up which was somewhat disappointing. Our "host" was on time to meet our car but was clearly preoccupied and in a hurry to leave. Questions about food shopping and others we might have asked about the area and specifics about parking were left unaddressed. It should be noted that parking is a ten minute walk away. The beds were very soft and the pull out sofa was not long enough to sleep on comfortably.
Response from the Quality Department

Dear Sydney, thanks for your comment. We are sorry that the wellcome we offered you was not the desired one. We always receive our guests with a smile because we love that they choose our apartments for their stays, and we make sure to explain the working of everything and we resolve all the doubts they have. We will check what happened on this occasion and we will work so that it does not happen again. We apologize for this and hope that otherwise you enjoyed your stay. Regards

Fatima Roca - Chief of Customer Service

I9.3
OCT 2019
De locatie is top! Fijn dakterras. Schoon.
De slaapbank voor 2 personen is erg krap. Te krap, eigenlijk.
Response from the Quality Department

Dear guest, thanks for your comment. We are very happy to know that you liked the apartment and that you enjoyed your private terrace. We appreciate your comment on the sofa bed and we will check it to see the possibility of replacing it with a larger one. It has been a pleasure to have hosted you. Regards

Fatima Roca - Chief of Customer Service

Ian6.8
OCT 2019
Location was excellent.
Second bedroom had two put up beds in a very small room without any wardrobe space.
Response from the Quality Department

Dear Gill, thanks for your comment. We are sorry that you did not like the apartment due to the size of the second bedroom. Unfortunately the size of the rooms is something that we cannot solve, but we will think about how to improve comfort to adapt to the dimensions in the best possible way. We hope that despite this you have enjoyed your stay. Regards

Fatima Roca - Chief of Customer Service

Jean Michel Duriez9.3
SEP 2019
La proximité du centre historique de Séville. La taille de l´appartement, son équipement. La réactivité du personnel pour la réparation de la chasse d´eau en panne à notre arrivée.
Le salon de jardin de la terrasse est un peu endommagé.

Myla10
SEP 2019
Worth every penny.
The location is accesible to all to most tourist locations.
Just petty things there is no English news news on TV

Fam. Holdinga10
SEP 2019
Genoten
Fijn appartement in het centrum

Ramy B10
SEP 2019
Everything was perfect!

Seija Junno10
SEP 2019
Clean homey apartment and what a location in amazing Seville!!! 10 points!

Daniela9.3
SEP 2019
Muito bom!
Confortável, amplo e bem localizada.

soledad9.5
SEP 2019
Buenísima experiencia
Amplio, cómodo, bien ubicado Además nos dejaron aceite de oliva y hielo
Se escapa el agua de la ducha Podrían poner escurridor de loza

barbara4.8
JUL 2019
Posizione.
Quando sono arrivata l’appartamento non corrispondeva alle foto viste durante la prenotazione. Avevo preso una appartamento con il terrazzo al piano ma al mio arrivo ho scoperto che era al terzo piano senza ascensore (due piani sopra il mio appartamento). Sporco, accumuli di polvere pop corn sui divani peli e capelli ovunque.
Response from the Quality Department

Dear Barbara, thank you for your comment. The apartment is like the photos and in our website you can see the apartment better and a detailed description, where it is indicated that to access the terrace you have to leave the apartment and go up one floor. Regarding the cleanliness of the apartment, it is an aspect that is usually very well valued by our clients and you never said us anything about this during your stay, only about your dissatisfaction with the terrace. We hope that despite this you have enjoyed your stay in Seville and we are happy that the location has been to your liking. Regards

Francesca10
JUL 2019
La posizione.
Pensavo che il terrazzo fosse nell´appartamento invece è a due piani sopra. Mai usato

Elisabeth8
MAY 2019
Appartement très bien situé dans le quartier El Arenal près de la cathédrale. Bon accueil de l´hôtesse .
Chambre 2 un peu étroite et sans rangement. Confort literie moyen. Le reste de l´appart parfait.
Response from the Quality Department

Chère Elisabeth, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´emplacement central de l´appartement. Nous espérons que, malgré les petits détails mentionnés, nous avons apprécié l’appartement et votre séjour parmi nous. Ce fut un plaisir d´être resté avec vous. Salutations

Gilles9.3
MAY 2019
Semaine à Seville que l´on oubliera pas car nous étions en pleine semaine Sainte en Avril !
emplacement au cœur de la Ville ; appartement spacieux et lumineux dans un immeuble de 2 appartements ; sol marbre , plafond haut et bel aménagement intérieur ; ameublement soigné et de bon gout ; terrasse au 2° étage sympathique et privée .
attention ce n´est qu´une petite remarque : Literie de chambre de derrière assez "molle" ; Il manque une cafetière pour 6 (la cafetière italienne est trop petite ) et il manque un peu de vaisselle (seulement 3 tasses de café) Le linge fourni pour les 5 jours est suffisant coté toilette mais insuffisant coté cuisine .
Response from the Quality Department

Cher Gilles, merci beaucoup pour ton commentaire. Nous sommes heureux de savoir que vous avez aimé l´appartement, en particulier son étendue et son emplacement central. Nous apprécions également vos suggestions et nous les prendrons en compte pour améliorer l’équipement de l’appartement et la satisfaction de nos futurs clients. Nous espérons que vous avez apprécié votre séjour avec Genteel Home. Salutations

Elsa8
MAY 2019
Goed. Geweldige locatie! Als je niet ver kunt lopen, zit je overal mooi dichtbij. Wel 1 trap. Balkon is op derde verdieping.
Response from the Quality Department

Dear Elsa, thank you for your comment. We are glad to know that you liked the central location of the apartment to visit the city. We are sorry that the access to the terrace was uncomfortable to be outside the apartment, on the rooftop. We hope that despite this you enjoyed your stay. Regards

Francisco4.8
MAY 2019
Ne le conseillerai pas. Bruyant, mal insonorisé Ne correspond pas à la description La terrasse n’est pas attenante au logement il faut monter 2 étages !!!!
Response from the Quality Department

Cher Francisco, merci pour votre commentaire. Nous pensons que l´appartement n´a pas répondu à vos attentes et qu´il a semblé un peu bruyant. Être situé dans une rue si centrale et en haute saison peut être perçu plus animé de la rue. En ce qui concerne la description de l´appartement, nous ne connaissons pas la raison de la description, mais celle-ci détaille clairement les caractéristiques de la terrasse. La seule chose qui ne soit pas mentionnée parce que Booking.com ne le permet pas, c´est que la terrasse privée de votre appartement est située sur le toit, à l´extérieur de l´appartement et non à l´intérieur. Nous espérons vous offrir un séjour différent et plus satisfaisant à une autre occasion. Salutations

Vicente8.5
APR 2019
La Ubicación.
La habitación que da a la calle Arfe es muy pequeña. No tiene armario y no reúne condiciones para una pareja.

Krzysztof9.3
FEB 2019
wszystko było zgodne z opisem Lokalizacja super

Jose Luiz10
FEB 2019
A localização era excelente e o o apartamento estava bem equipado para a nossa estadia. A decoração do apartamento é moderna e nós curtimos a vista da cathedral a noite do terraço do 3 andar.
O sofá cama era pequeno e não foi confortável para dormirem duas pessoas. A água quente do chuveiro era insuficiente para todos tomarem banho. Nós tivemos que tomar banhos em horários alternados para tomar banhos quentes.

Dominic10
NOV 2018
Short and sweet and the host was very helpful.
Excellent clean modern apartment situated in the historic part of the city with easy parking nearby and close to a tram stop.

Kristin9.8
OCT 2018
A great spot to explore Sevilla from. Loved feeling a bit like a local w/ own apt!
Loved having our own apartment in such a great location! The terrace was a bonus for people watching. Great coffee and everything you need right downstairs!
Bed was a little uncomfy. Temp control...very chilly and couldn’t figure out how to adjust the units mounted toward the ceiling.

Anita Hessel10
OCT 2018
Meget central beliggenhed, dejlig indretning til familien eller 2 par på storbyferie. Hvis I vil nyde solen er der en skøn solterrasse

Tim Valstar8.3
SEP 2018
Nice appartement with roof terrace
Roof terrace was very Nice. Kitchen was complete. Location Excellent. And they gave us excellent information about pick up and bagage drop off. The babage drop off came in handy because we flew Back in the evening.
Minor things like about leaking airconditioning. We have informed the owner about this. And for four people a little bit Small, but for price and location its ok.

Charlie8.3
SEP 2018
Apparemment est légèrement plus vieux que sur les photos...

Chantal10
AUG 2018
Quelle vue sur la cathédrale c’est juste superbe. L’emplacement est parfait dans un quartier dynamique mais calme.

Kevin9
AUG 2018
Located in an amazing location in the old town. Loved the little balcony to watch the busy street life below. Nice and spacious for our family of 6. We were met promptly by the representative.
We had an issue with the plumbing and hot water was leaking from a broken tap (this was fixed as soon as we reported the issue). The aircon was also leaking.

Morgane10
JUL 2018
Super location au centre de Séville
Tout était parfait : l´accueil, l´emplacement, le confort, l´équipement.... super logement! Sans oublier la terrasse! Comme sur la photo!

Clizia8
JUN 2018
La migliore posizione e le dimensioni dell´appartamento, mobili.
La pulizia della terrazza potrebbe essere migliorata.

Jennifer9.5
JUN 2018
We loved our stay at this property in Seville. The location and neighborhood are great! Great wine/meat/specialty goods right next door...a huge plus! Be sure to stop in for some tasty Spanish delights. Many great boquerias and even a grocery store within a few blocks. The terrace is private but up a flight or two of stairs-great spot to sip cava and take in the views! I didn´t think of this before but it was a huge bonus to have a washing machine in the unit (no dryer-which I don´t think is common) but a large drying rack like which was handy. Also, our neighborhood favorite was Boqueria Romero...we went 3 times!

Glaess Ruediger8.5
OCT 2017
The apartment is best located in the center of El Arenal, was tidy and good for our stay in Sevillia. The terrace was rooftop, a little uncomfortable and not directly reachable from the apartment, but that didn´t matter because we liked to go out at night. We didn´t need the second bedroom, but it was very simple and really not luxury.

Ursula10
APR 2017
Das Apartment liegt optimal mitten in der Altstadt. Die Einrichtung ist modern und komfortabel und die Terrasse mit Blick auf die Kathedrale lädt abends zum entspannen ein. Ich empfehle es und würde es jederzeit wieder buchen. Auch die Organisation hat problemlos geklappt.

katia SAUTERET10
APR 2017
Quartier très vivant surtout la nuit, dans les bars de la rue un client prend une guitare, un autre tape sur une caisse en bois et d´autres dansent le flamenco ! nous nous avons adoré

françoise jeanne10
DEC 2016
le personnel est génial et à l´écoute de nos problèmes BRAVO !! juste dans une des chambres aucun placard c´est la seule chose un peu négative

A BIENTOT ET MERCI A TOUS

Dadich10
NOV 2016
Loved this gem of an apartment within walking distance to the Seville sites. The terrace was perfect place to start with our coffee each morning and relax at end of day looking out to the beautiful Cathedral. Appreciated the private car transfer to and from the train station. Teresa welcomed us to apartment. Genteel Home is professional company and we look forward to renting again!

Wim9.3
SEP 2016
The Arfe I apartment is on an excellent location for visiting the center center of Sevilla. It is very well equipped, including products for dishwasher etc. It was very clean and well provided with bed and kitchen linen. Very good wifi. Airco in living and both bedrooms, easy adjustable.
All contacts with Genteel-Home were effective and friendly. The airport shuttle was more than excellent. Everything was well organized.
Recommendable!

Caroline Canning10
AUG 2016
Lovely apartment, air conditioning very welcome at the time of our stay. Ideally located for site seeing as only 5 minute walk from Cathedral. Lots of interesting and good places to eat nearby.

Anthony Naughton10
AUG 2016
A great apartment in a great location. We were given a very friendly welcome by the Genteel Homes representative, and the property has everything you need to enjoy your stay. It´s so close to the cathedral and city centre, but still off the beaten track. Calle Arfe is a lovely street with lots of bars and restaurants, and in a perfect position from which to explore Seville.

Sarah Durrant9.8
JUN 2016
Wonderful central apartment in a great location very close to the main tourist sights but in a lively, vibrant Arenal street which feels authentic and untouristy. Plenty of space, very clean and everything you need for a short or longer stay. The modest roof terrace is functional rather than super-attractive but the cathedral views are lovely. The apartment overall is cool, spacious and hugely relaxing. A perfect place from which to explore this amazing Spanish city. The staff at Genteel Home were absolutely outstanding: polite, friendly, knowledgeable and genuinely keen to help. Especially nice touches included a welcome bottle of wine and (our contact person) Reya´s personal recommendations of tapas bars. Being able to leave our luggage in the nearby office on our last day was incredibly helpful. I have no hesitation in recommending this outstanding company.

Anne Haynes9.5
MAR 2016
We experienced a remarkable Semana Santa 2016 in Sevilla for which the location of Apartment Arfe could not have been bettered! With as many as six highly elaborate, dramatic parades going by on one day alone we enjoyed privileged access from the apartment´s two elegant balconies - a memorable experience. The accommodation is comfortable, bright and airy. Well-located for key sites of interest like the Cathedral and riverside, it is also close to a number of excellent, non-touristy restaurants and bars, whilst being quiet and secure with all the necessary facilities for a comfortable stay. The roof terrace in particular was a bonus - sun-filled, well-equipped and private for enjoying city views and alfresco dining. The staff at Genteel Home were helpful and easy to deal with throughout. Rebeca met us on arrival and and was both reassuring and informative. The company also made trouble-free arrangements for transfer by car to and from the airport which was a great benefit, particularly given the traffic disruption during this festival week. All-in-all a unique holiday in an excellent location.

Andrea Hopkins9.8
FEB 2016
Very nice apartment, superb location within walking distance of all the sights. Situated in a a thriving local neighbourhood with lots of Spanish atmosphere. Plenty of tapas bars nearby and places to enjoy a beer or coffee. Easy booking and greeting staff very helpful. Contact for airport pick up service was most reasonable and helpful.

Sylvie10
OCT 2015
L´appartement est merveilleusement bien situé et des plus agréables. Les nombreux balcons, la terrasse sur le toit, le mobilier confortable, l´ambiance chaleureuse, en font un endroit parfait. Juan et Maria sont fort sympathiques et offrent un service hors pair. Nous sommes véritablement tombés sous le charme de Séville.

Sarah - Jane10
JUN 2015
An Excellent apartment, with a beautiful roof terrace, it has everything you need for a fantastic stay. Great location, and the genteel staff were always very easy to get hold of with any questions.

I shall recommend to all my friends and family.
Thanks again.

George Raymond10
MAY 2015
This unit is beautiful. It´s exactly as it looks in the pictures. It´s in a very nice area. Maria from Genteel was wonderful to deal with when I met with her to pick up the keys. The private terrace was wonderful. We used it 3 times during our stay. I would highly recommend this property and will stay there again the next time I visit Seville. Feel free to email me with any questions or concerns. George

Nancy10
APR 2015
This was everything we hoped it would be: great location, very clean and well-maintained apartment - would definitely stay here again. The agency was helpful in directing my husband to a medical clinic, even spoke with them because very little English is understood in Sevilla!

Leslie8
DEC 2014
Great location, comfortable beds and nice terrace!

Pat Jones10
DEC 2014
Excellent location, very clean and comfortable apartment. Everything we required was supplied, although we didn´t need to use the cooking facilities as the choice of local restaurants is huge. Calle Arfe is a lively street on Fridays and Saturdays with a great atmosphere, but the excellent soundproofing of the windows meant we could still cut out all the noise, if required. Central to all the important visitor attractions, the apartment is only a few minutes away from the cathedral, palace and river.

Excelllent, easy booking arrangements, including parking discount in a nearby car park. We had a very warm welcome from Maria who ensured that our arrival and departure arrangements were hassle free.

The use of the apartment meant made us feel as close as we could get to being residents of the lovely city of Sevilla!

We would strongly recommend this apartment and Genteel Homes.

Anna10
NOV 2014
Very nice apartment bright, cozy and comfortable. Excellent location all you need surrounding you.

Tammy Capaldi10
OCT 2014
We had a lovely time at Apartment Arfe Terrace. It was beautifully clean and very comfortable and the location was fantastic - a stone´s throw from tapas bars and restaurants as well as the Alcazar and Cathedral. We enjoyed both breakfast and a glass of wine in the evening on the rooftop terrace. Highly recommended!

Kristine Weber10
SEP 2014
My two friends and I stayed at 32 Arfe and we were delighted with our apartment! It was sparkling clean, feels very Spanish and the location cannot be beat! I highly recommend this property to anyone!

Anne Pickering10
SEP 2014
A lovely apartment in a wonderful location for visiting Seville. We were able to walk to all major sights from here. We cannot comment on the kitchen facilities as we ate all meals (including breakfast) out! Bar El Ninos opposite does lovely and g